Nobody answers the phone
BARRY SPEACE | Online Move In
Customer Reviews for U-Haul Storage of Salisbury
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will and Rachel were awesome and really helpful
Leah Shank | Overall ExperienceI am finished with unit within 4 days. I was quick and easy to reserve to have a safe place to store my mother's things we were keeping so we had room in apartment to throw the rest away and put back together again. The lock was missing from inside unit, but they called next business day to discuss that with me! Very polite.
Colleen Wisniewski | Online Move InEverything was fine with me. Excellent service and very friendly staff
Jean Pierre | Overall ExperienceStaff were very friendly and helpful.
Erich Wolf | First ImpressionsThanks very much
Arthur Spencer | Overall ExperienceTerrible experience from finding the facility to renting a uhaul.
Kerwyn Ross | Online Move InEverything was great except for price increases every year Thank you
Tara Robinson | Overall ExperienceLift doors bind and hard to open. Sliding locks hard to negotiate. Raised prices to frequently. I was a loyal customer for many years. Property in decline over past few years and frequent increases in rental fees prompted me to seek less expensive storage facility which I found.
STEVE HARAY | Overall ExperienceChance was very friendly and helpful. He explained all the options to me and when I asked to see a unit he didn’t hesitate. He drove over and we did a walk through as he explained the different options. He allowed me to choose the option that I wanted and was very supportive. The process was quick and overall customer service was great. Thank you for all your help and patience.
LATOYA TULL | First ImpressionsYou guys gave me roaches and I wasn’t compensated enough (1month rent) for my property and issues I have to deal with moving forward
Ldawn Young | Overall ExperienceHonestly, I’m really more than satisfied the way that I was treated with Ms. Nicole and Wille. Both of them were very patient with me. Once again, thank you!
MARIA MELENCIANO | Overall ExperienceSatisfied.
gardenia taylor | First ImpressionsWhen I seen the storage area I canceled my unit. I never moved my stuff in there dark not well lighting and looks very unkempt. Would not recommend this storage facility Then after I canceled the unit they are still trying to get paid. I never used the unit
Angel Liersemann | Overall ExperienceBoth gentlemen was great with assisting me and professional and polite
Natasha Davis | First ImpressionsWhen do I get a final and full Accounting Statement on the auction of my personal items, which I happily, agreed to due my age and poor health. All I want it the truth. In this case, the truth is numbers, which are facts. Make known the information, so that others might know the truth as well. It has been written; let it be done.
JOHN STEGMAN | Overall ExperienceThis U-Haul group is insensitive, money grubbing, heartless and lack a true ethical moral compass.
Donnie Waters | Overall ExperienceEverything went great. Just one issue. The account of my recent truck rental was deleted from the system.
STEPHEN MONZ | First ImpressionsStaff was friendly and helpful. Had answers to all of my questions.
Jeffrey Beall | Overall ExperienceUpon opening my storage unit it appeared that it hadn't been rented recently. Not filty but it looked like it had been awhile since it had a cleaning . Unfortunately it needed a cleaning not filty but it needed attention. It is an outside unit so I expected it to need a little. Overall excellent experience with a friendly staff and great access and location.
ANTHONY HILL | First ImpressionsVery Friendly And Professional I Love The Price Range
shurena Joyner | First ImpressionsNicole is very understanding and easy to work with as well as the staff.
William Silvar | First ImpressionsNot all of the safe were helpful, friendly, or be polite.
Samuel During | Overall ExperienceWorth doing business with
Michael Bratten | Overall ExperienceEverything was great
AUDLAIN DORESCA | First ImpressionsIt was dirty, not well kept, there was a dead mouse in our stuff and 2 of our TVS were stolen
Caroline Pley | Overall ExperienceVery friendly and worked well with customers.
NATHANIEL GILES | First ImpressionsQuestion 4 response was for the most recent CSR interaction. However, not all of the reps with whom I conducted business with initially, warranted that score, because they were not friendly, and lacked good customer service skills. I was not acknowledged/greeted, when I entered the office. But I did to them what they neglected to do to me. I greeted them with a bright goodmorning and a smile. It had no effect on their demeanor anyway. Their score would below average and a "no" to question 4.
Linda Wilkins | Overall ExperienceVery good we'll done they treat me very well that what count and matters to me
Roy Daniels | First ImpressionsI had a great experience even when things did not go perfect. I got a unit that was still full, but the person at the office made sure it was cleaned fast. The guy that cleaned it was nice, fast, and he did a great job. Plus, I was compensated with a free month for the inconvenience.
Lynnette Darnell | First ImpressionsQuick and great service
CAROLYN DAUGHTRY | First ImpressionsI was amazed and relieved by how simple and inexpensive Uhaul and the team at this facility made my move. They made every part of my move easy and stress free. Thank you!
Jennifer Rector | Overall ExperienceOffice hours can’t be convenient if there isn’t anyone there during the office hours.
Grace Steuart | Overall ExperienceWe had a great experience. Made reservations early and they had the truck and everything ready for us. The pick up and drop off went smoothly. We will consider U Haul again.
William Timmons | First ImpressionsVery clean... No evidence of rodents and bugs
Sherri Jackson | Overall ExperienceExcellent service. The staff were friendly and helpful. The facility was clean and very accessible. While it was accessible to a major highway it felt very secure.
Kenneth Basile | Overall ExperienceEverything worked out! Much appreciated!
James Holden | First ImpressionsAwesome staff. I looked forward to seeing them every month. Ms. Brenda is the best. I will recommend this location.
Tiffany Wright | Overall ExperienceEfficient, very helpful and excellent problem solvers
Robert Freeman | Overall ExperienceI have been using this facility for four years my daughter is college here and we are from Philadelphia. I will say Brenda and her team had never failed us. They have helped and accommodated always. In my eyes they are who you call a team more so a family. Keep up the good that y’all bring forth. Thank you!!
rasheedah Francis | First ImpressionsThank you for letting me store my property from my move ......
Demetria Carr | Overall ExperienceIt made our moving much easier, thank you.
John Orth | Overall ExperienceOnly complaint I have is that, I didn't end up needing the storage for a whole month. It would have been nice to get some money back from that. But other than that staff were very very polite.
Christina Benson | Overall ExperienceLovely place never go to anyone else thanks Mrs Brenda
Princess Seeney | Overall ExperienceFast and efficient services
Jessica Thigpen | First ImpressionsExcellent service! I am very grateful for this team, especially Brenda Cox.
Camila Fernandez | Overall ExperienceExcellent and friendly service
PATRICIA CRISTIANI | First ImpressionsGood but need more clarity if storage is not on same base as office
Ornelia Gillum | First ImpressionsWe will be contacting U-Haul in the future if we have additional moving and/or storage needs.
SCOTT KEASEY | Overall ExperienceGreat customer service. Will definitely recommend.
ISIDORE T WEEKS | First ImpressionsSuper helpful, helped correct a slew of issues from the first leg out of WI and made it easy on me, also water! Friendly and professional too! Thanks!
Jordan Alban | First ImpressionsThanks
Emilienne Marie | Overall ExperienceGave key that didn't unlock storage. had to wait over 2 hrs to get key to unlock correct storage
DeAnna Morton | First ImpressionsBlocks are too rusty it's hard to put your lock in where you slide it the doors are Rusty
kenneth sanders | Overall ExperienceI absolutely love Ms. Brenda and Cat
JOCELYN MORRIS-BYRD | Overall ExperienceMost helpful peopla I've ever met. Fantastic staff!!
BRUCE SMITH | Overall ExperienceThe service was very professional. The General manager and her staff were always cooperative in assisting me. They also were friendly. I truly would recommend the usage of this facility to others.
TERRI DERRICKSON | Overall ExperienceJust a great experience. A company run great and has everything you would need to make your move easier for you.
Sandy Benjerman | ReservationHad a great experience renting from Uhaul of Salisbury. Staff was very helpful and accommodating. Would definitely use them again.
Kelly Schreck | Overall ExperienceI had issues gaining entry on Sunday July 1st. My code did not work and the message on the screen said the area was closed. I was going to sweep out the empty unit. However the staff was very helpful.
JOSEPH BERNSTEIN | Overall Experienceif ineed a truck uhaul is the place.
Mary Barker | Overall Experience