Customer Reviews for U-Haul Storage of Rock River
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

The size of my storage unit is half the size of the truck I rented. There was supposed to be a free lock in there. There was not....

Rating:

3.0

Unfortunately due to my financial situation I wasn’t able to get my unit paid up. I lost my wife 3 years ago and was evicted from where we lived due to the city tearing our building down. My youngest daughter tried to keep it paid but was also in a financial crisis and living in Texas had no way to drive 1600 miles to get all of her moms, deceased brother and deceased grandparents items and take them all back to Texas. If whoever bought the unit has it in them to return any pictures, important documents and anything of the sort I’d appreciate it. Her address is 110 Henry Street Waxahachie, Texas 75165. She’d greatly appreciate it as she has nothing of her moms. If her Aunt Sharon Vonesh paid the unit please email her as no one in her side of the family contacts her since her Mother passed away. Other than that this location went above and beyond to be understanding with everything that happened with losing my wife.

Rating:

5.0

Very friendly and pleasant to do business with would recommend to anyone that was looking to rent truck or storage unit to go with them

Rating:

4.0

The price was right, but the corner of the building looks like it had been hit by a snowplow, some dampness had gotten in

Rating:

5.0

Ms. Hopkins does an excellent job of taking care of her customers, above expectations. I'm a very satisfied customer.

Rating:

2.0

Only after renting and not receiving an access code did I discover that 1) no fence around facility so a code is not needed, 2) access road is poorly maintained gravel and, 3) there is a 4-inch lip from gravel road up into the cement pad which makes pushing a trailer inside virtually impossible. The unit doorway is only 8.5 feet wide as well, not ten feet. It will now be a very short rental and a waste of money. Oh well, I got a "free" lock out of this adventure.

Rating:

5.0

Never used it but gave you a awesome rating though

Rating:

5.0

Great business. I would highly recommend your services. Thank you.

Rating:

5.0

Andrew was especially helpful 😊

Rating:

2.0

I have never received a bill, or an invoice, and I have often been charged late fees. I have brought this to the attention of the office staff, who have been rude and difficult, particularly the manager. What is so hard about sending me a bill, so I can pay on time?

Rating:

5.0

THEY HAVE BEEN SUCH WONDERFUL AND HELPFUL PEOPLE THAT I RECOMMEND UHAUL TO ANYONE THAT MAY NEED IT!!!!! AND I THANK EVERYONE FOR ALL THE GREAT YEARS OF SERVICE TO ME AND MY FAMILY!!!!! THANK YOU!!!!!

Rating:

5.0

I actually had 4 storage units at end of my experience. As I needed more storage from moving to a large home into an apt. Kevin and Jennifer have bent over backwards to accommodate me. Being tough times, during my personal situation of sev deaths since 2015...sev family members, husband, 2 cats and 2 friends. I now combined sev units and gave up 2 so someone else was able to be able to store personal items. So glad I went to this facilify. Kevin and Jennifer are the BEST! Joanne

Rating:

5.0

Becky was AMAZING! HEATHER & bruce & kevin took care of EVERYTHING! PERFECT

Rating:

5.0

The girl I talked to in the phone was awesome.

Rating:

5.0

I go to UHaul because you can depend and trust them. However not able to sign contract from phone. Dint know how.

Rating:

5.0

The woman I spoke with and set up account with was very knowledgeable and extremely helpful and kind. I am hoping to get her when I rent in the fall for the car storage. Thank you.