Customer Reviews for U-Haul Storage of Pearl

Rating:

5.0

👍👍👍👍👍❤️🇺🇸🇺🇸

Rating:

5.0

Staff at the site were very friendly and extremely helpful. It was an easy experience from start to finish. Pickup was easy and drop off was a breeze. Thank you for making this an enjoyable experience start to finish.

Rating:

5.0

Just keep doing what y’all are doing. Great Staff!!!

Rating:

5.0

👍👍👍👍👍👍👍❤️🙏💯🇺🇸🇺🇸

Rating:

5.0

Better equipment

Rating:

5.0

I can’t remember her name, but the employee working looked like she knew what she was doing! Very quick and kind through the whole process!

Rating:

4.0

Was billed extra day for 1 hour…

Rating:

5.0

For easy returns, Post a scan pic on the door for late night turn in, that will take one directly to check in screen

Rating:

5.0

Due to your computer malfunction on Saturday I had to wait for hours for a truck! They she did the rental by had and you all charged my card 3 times for 1 truck and I think I should be compensated for the inconvenience!!!

Rating:

4.0

The young woman that assisted me at this location is good at her job. She was knowledgeable, professional and nice. I appreciate this kind of customer service. It made my move less stressful. Thank You

Rating:

2.0

One lady was great. The other lady looked like the manager she ignored me and just set at her desk. The other lady was doing all the work.

Rating:

4.0

The equipment was clean but not maintained. Keep good tires on your trailers. Luckily the location had a second car transport trailer because the that I initially received had a very bad wear on it. Nevertheless, the young ladies there were super professional and friendly.

Rating:

5.0

Great and fast service. Friendly staff.

Rating:

4.0

Nothing

Rating:

5.0

Everything was wonderful!

Rating:

1.0

Reservation was not right when to 3 different locations to find a truck and it took 3 hours to find a truck even with a confirmed reservation we were also supposed to get a 50 dollar credit for bringing a car dolly back to Vilonia also no one had one of those I think we still need the discount for all the trouble

Rating:

5.0

N/A

Rating:

5.0

The staff gets five stars for customer service!

Rating:

4.0

The young lady at this location was exceptional. We were in a rush and needed to hurry and it seemed like it all was slow (computers) she was friendly, calm, and took the situation into her own hands to make sure we got what we needed! She was knowledgeable and quick and got us going with smile on her face! She did a great job! Give her a raise!

Rating:

4.0

Friendly staff

Rating:

5.0

Service representatives were very helpful and respectful. They deserve a raise! I will be coming back here to use this U-Haul’s location and services in the future.

Rating:

5.0

More than one employee, on the weekend, would be an improvement. The lone attendant had folks lined up to rent equipment. I had to help her with some heavy lifting.

Rating:

5.0

The lady that help me working so hard .she should get a raise. Working like a man

Rating:

1.0

Have your employees to be friendly and cordial and not be disrespectful. They don’t acknowledge you when you say hey, how are you? I had to repeat myself to get a yeah! No, your welcome just acting like zombies. Treat the customer like an inconvenience. And then one of them damaged my tire and rim and of course denied it. A horrible experience at this location.

Rating:

5.0

Ms.Kadijah is a wonderful store manager. She is the best. Her attitude and customer service is beyond excellent. I will always rent from this location only. The other stores staffs are not friendly at all like this location. If I could rate this store with a 100, I would. Thats just how much I love the staffs here at this location.

Rating:

4.0

Have employees place more importance on the overall cleanliness and safety of the vehicle inside / outside.Preventative maintenance and repairs should be addressed when vehicles are checked into shop.Items I experienced with my rental: (1) Headlights did not work properly and had to use high beams at all times (2) both rear tires only had 20 lbs. tire pressure when correct pressure is (80 lbs). Before I returned the truck both tires had deflated again to (20 lbs), Obviously had slow leaks. I personally aired up tires to proper inflation (3) The entire vehicle had not been washed in a while. I personally had to clean all windows. (4). I booked the truck two weeks ahead for a 4 day rental; however after I picking up the truck I was contacted via email saying it was to be returned in 4 hours. The customer service personnel said it was my mistake. After further discussion with her we were able to extend my rental properly. Our corporation has used this facility annually for many years, but we were very disappointed in the level of care and service regarding the safety of the vehicle indicating poor customer service and quality control.

Rating:

5.0

Nothing. I was helped by two different associates and they were both great. Great job.

Rating:

4.0

The employees there aren’t very friendly and every time I would ask for help of need help it felt like I was inconveniencing them.

Rating:

5.0

This is the #1 Uhaul facility in the country for customer service HANDS DOWN! I had a one way auto transport to return and was rented as a local in Montgomery AL. The "Girls of Pearl" (hope you liked that) were tremendous in resolving the issue. I go out of my way to deal with this location and you should too or in time you'll find out you should have.

Rating:

5.0

I enjoyed driving the U-Haul for my move-in.

Rating:

5.0

The stores need more Transports and dollies.

Rating:

1.0

The customer service at this location is terrible. Pickup was cancelled because we were late, even though we told them we were running late. Had to rebook the rental and lose two hours of rental. Then we we tried to return, there was no one working the counter. A line of people waited half an hour for someone to show up.

Rating:

1.0

Customer service was horrible

Rating:

2.0

I had made a reservation with another location in Pearl, Ms 4494 US-80, but they said they did not have a 4x8 trailer, like i had reserved. This location, 2203 US 80 pearl, Ms 39208, was very dis-interested in helping me change the reservation from the original location. After prompting the attendant to call and cancel the other reservation, and telling her I needed blankets like the original reservation, she then forgot to add the blankets to the order and then had to run another charge for the blankets. She then directed me to pull around and said "The guy in the back will have it all ready for you to go" So he hooked up the trailer and we left. Once we got down the road about 10 minutes, I realized the blankets may not be in the trailer and so I called back and the original attendant said she forgot to get them for us. So we drove back 10 minutes and she got them out of the warehouse. Overall it was a very poor customer service and attitude. That may be why there is only a 2.6 Star review on Google. Once we called to turn the trailer in, we had an EXCELLENT experience with the online operator. She was great and very understanding and made up for the lack of professionalism at the two Pearl locations.

Rating:

3.0

Good

Rating:

5.0

Very helpful good customer service

Rating:

5.0

Thank you very much for the great service. I look forward to renting another van.

Rating:

2.0

The change oil light was on. I had to request twice that someone come to the vehicle to answer a question about the vehicle. When returning the vehicle I couldn’t find anyone in the store. After several attempts of calling them I had to call on the phone to get someone to come into the shop. Rudeness when returning the vehicle.

Rating:

5.0

This office made the rental process quick, easy and efficient. Would recommend to others.

Rating:

3.0

The truck was terrible! I rented on a Monday and we had an ice storm the following day so we couldn’t use the rental pretty much at all that day in fear of the ice. We made 2 -3 trips the following day and had to bring it back a couple hours late because of weather. I received my bill and it’s more than what I was told it would be. From now on, I’ll rent from Penske or another more reputable company!

Rating:

3.0

The employees at this location made me feel like I was inconveniencing them by being there. It was a mistake to use this location, and I'll make sure that I don't use it again. I'll also be sure to tell other people that I know to use the better and more friendly location only five miles up the road.

Rating:

1.0

The staff was completely confused about what equipment was available. We needed a one way rental to tow our car because it broke down, and they recommended we get a truck at one place and the car dolly at another place. They first said a 10 foot truck and trailer were available and then changed their mind and said they only had a 26 foot truck. The two stores would not communicate with each other and then it turned out we got the truck and trailer at the same store. It was completely inefficient, confusing, and cost us more because of the size of the truck. The communication was horrible.

Rating:

5.0

Everything was A OK...

Rating:

5.0

Make sure the trucks are serviced properly

Rating:

1.0

They put the wrong mileage down and charged me gpr oy. I know I put gas I'm truck when I brought back. But I know they miscalculated how much was originally in there. I am not happy. . They are not friendly. Will not be using this location. Again. There us another location. Not to far. They are polite and do not try to get over on customers. Unacceptable.

Rating:

4.0

Completely satisfactory

Rating:

5.0

Just pricey but worth it

Rating:

5.0

Everything was great

Rating:

5.0

The young lady that helped me was fast and very professional.

Rating:

5.0

Pick up was flawless!!! the car trailer was exactly what I needed and was in great shape, loading and unloading was easy, U-Haul even had a video on the internet to show how. Drop off was left open, after unloading I attempted to return the rental at the closest facility listed, and was there 1 hour 20 minutes before closing according to the listed info, and it was unattended, (Ii arrived @ 3:40PM), then the next closest was scheduled to close in 20 minutes (at 4PM), which was on the other side of town. When I called customer service for help they were very helpful, the customer service rep told me they showed a return to a different facility in a adjacent town, that was open until 7PM after that everything went fine. At pickup / drop off facilities and customer service, the were people were super nice and friendly and very helpful.

Rating:

4.0

In and out... Nice

Rating:

5.0

As a Professional Moving Company, CHRISTIAN PACKERS, LOADERS & MOVERS I think you covered all the basic info. a customer needs to know. Great customer service I Michael Atkinson............Owner/Operator

Rating:

5.0

Great experience great customer service

Rating:

5.0

Nothing! The black female employee was very nice and hilarious! The service was awesome!

Rating:

3.0

I wanted to expect my total to be around 112.99$ however I was charged $161.16. As a single woman with 3 children that was a lot of difference. I wish I was told a closer total to reference when speaking with an agent.

Rating:

5.0

The van had cigarette ashes in the cupholder and had the smell of smoke. It took some Lysol wipes and spray to remove it. The back of the van was clean. Customer service was good. Had the van available when they said it would be. Overall was a good experience. Would use them again.

Rating:

1.0

It was infested with rats!!!!! Told employees several times nothing was ever done about it. Had to throw away a lot of stuff.

Rating:

1.0

Customer service was rude. We were locked out of the building during office hours. No one in the office would assist us. The general manager stated I would get a refund. I was emailed several invoices showing my refund. Several days later, I have not seen my refund nor does anyone in the office answer the phone during normal business hours.

Rating:

5.0

Just high priced I've never paid that much for a storage but I was in need asap so had to pay it and it was the only one y'all had left

Rating:

5.0

I had a very pleasurable experience storing with U-Haul. Ms. KaDejia, the manager at the Hwy 80, Pearl location, was a gem. She was professional, friendly, knowledgeable, and compassionate. U-Haul is lucky to have Ms. KaDejia!

Rating:

1.0

This is by far the worst facility I have ever used anywhere. I lost several hundreds of dollars merchandise due to the lack of pest control. Rats chewed yp my furniture, urinated and dedicated on my furniture and clothes. Let's not forget the roaches and spiders that infested my belongings also. Would not recommend this facility to a homeless person to live. This place needs to be condemned.

Rating:

1.0

You all had rat traps in the storage who in there right mind would want to put there stuff in a storage with holes and rat trap I will never go there anymore

Rating:

5.0

Just a great job

Rating:

5.0

Was the cleanest facility I’ve ever used b for storage, I’ve used quite a few. Such a friendly welcoming staff!

Rating:

5.0

Excellent staff and extremely effective and patient.

Rating:

5.0

Y’all did a good job talking care of my stuff for years thanks

Rating:

5.0

If I ever Ned another storage unit I will use U Haul. No bugs or mice got into my units that I rented. I rented for more than 4 months.

Rating:

5.0

I honestly don't recall the young lady's name from yesterday 11/29/2022, when I checked out. But she is the sweetest person I've met here in MS. She knows of my situation and prayed for calm for me. God Bless her. I will Miss MS for a while, but as soon as my Fiancee returns from Iraq, I'll be back up here to be with him. Thank you all you have been fantastic. Brian Imes

Rating:

5.0

Thr only thing I DO NOT like is when your employees talking to each other and see a customer walking in and won't stop talking to eacho other until they're finish their conversation. That is inappropriate. If it doesn't have anything to do with Uhaul or business matter, stop your conversation and take care of the customer.

Rating:

1.0

Will never use this facility for anything!

Rating:

2.0

The rats chewed up my washing machine hose’s and now I have to buy new ones and I don’t think that’s fair!

Rating:

5.0

Thank you! The usage of the store space served me well!!

Rating:

2.0

Access code did not work and had to postpone moving into storage for in the morning. Move to a different storage location for a bigger unit and could not enter the gate of that location. Workers were very nice and very helpful. This location seem to need a update on the systems

Rating:

2.0

Never answering phone calls, standing inside building with nobody helping multiple times. Storage units were good, staff sucked.

Rating:

3.0

The prior manager (andrea??), not new manager yelled at me one visit and I rarely accessed it. I think management changed.

Rating:

1.0

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Rating:

4.0

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Rating:

3.0

We used the storage units indoor and on the top and our furniture still got mold on it

Rating:

5.0

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Rating:

1.0

This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

Rating:

3.0

Except that there is NO DOOR HANDLE to the storage facility, everything is great.

Rating:

2.0

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

Rating:

4.0

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Rating:

3.0

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Rating:

3.0

Thx

Rating:

2.0

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Rating:

5.0

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Rating:

5.0

Great place to keep stuff in times of transition.

Rating:

5.0

Andrea was awesome !

Rating:

1.0

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Rating:

5.0

The lady that helped me was great

Rating:

5.0

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Rating:

5.0

Personnel was professional and helpful

Rating:

5.0

Professional personnek

Rating:

2.0

The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Rating:

5.0

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Rating:

1.0

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

Rating:

3.0

great customer service clean facility, great availability

Rating:

5.0

Renting was easy, quick and professional.

Rating:

5.0

Great staff. She was helpful and understanding. U-Haul as a company. Never again

Rating:

5.0

C ould not have had any better service or help in any way.

Rating:

1.0

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Rating:

3.0

The storage units themselves are fine, but the customer service at this location is the worst.

Rating:

2.0

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.