Customer Reviews for U-Haul Storage of Pasco

6,135 reviews

3212 W Court St   Pasco, WA 99301
(W Of Hwy 395)

(509) 545-4207

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(509) 545-4207

3212 W Court St
Pasco, WA 99301
(W Of Hwy 395)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sean Harper 
Rating:
5.0

Customer did not leave a comment.

Russ Shawver 
Rating:
5.0

Customer did not leave a comment.

Bruce Mitchell 
Rating:
2.0

This was the most unsafe vehicle I have ever experienced when renting. I’m so upset that my family and friends were exposed to the many, many safety violations that this truck has. There is absolutely no way that the state patrol would let this vehicle on the road or approve it for rental. It was the scariest experience I’ve ever had. What’s even worse? Is that during this Family crisis, which was followed by several others…. I chose U-Haul. You better bet I’ll think twice next time whether it’s a crisis or not. Sincerely, Tamera Dehmer 509-947-4257

Tamera Dehmer 
Rating:
5.0

Customer did not leave a comment.

Robert Parks 
Rating:
3.0

I stood around for 15 minutes in the return store area and nobody was around except 1 person filling up propane. He was helpful.

JEFFREY HATTEBERG 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WOODHEAD  |  Overall Experience 
Rating:
4.0

All good.

Ashley Williams 
Rating:
5.0

Customer did not leave a comment.

Travis Erickson 
Rating:
5.0

Good customer service

Juan Morales 
Rating:
5.0

Customer did not leave a comment.

John Sachse 
Rating:
5.0

I was surprised how clean everything is. And smells very good.

Leann Aardal  |  First Impressions 
Rating:
5.0

Drop off was quick. As soon as I got there, the lady came out, took a quick look around, handed off the keys and we left.

Ruslan Khinotskiy 
Rating:
5.0

Great service, well maintained vehicles!

Steven Bisch 
Rating:
5.0

The storage unit was very clean, it was super easy to book the unit through the uhaul app and the gentleman who was at the counter was very helpful, he answered all my questions and even walked me to my storage unit. It was a very pleasant experience

Yestli Herrera  |  Online Move In 
Rating:
5.0

The small trailer was fine and no issues. Just one side pin for the ramp was missing.

Shawn Stanton 
Rating:
5.0

Customer did not leave a comment.

Inga Beecroft 
Rating:
5.0

Customer did not leave a comment.

Casey Brush 
Rating:
5.0

As in the past. Skipping using the app or contacting uhaul Corp and dealing with just the local people made this a great experience!

Jim Evans 
Rating:
5.0

Customer did not leave a comment.

john fisher 
Rating:
5.0

See above go fuck yourself!

David Roed 
Rating:
5.0

Customer did not leave a comment.

Daniel Cass 
Rating:
5.0

Customer did not leave a comment.

Sally Robinson 
Rating:
3.0

The ratchets for the wheel straps on the auto transport trailer were super rusty and hard to handle. Myself and two friends got hurt trying to undo them. but other than that the service was great and everything I rented was clean and functioned as intended.

Daniel Castaneda-Garcia 
Rating:
5.0

Customer did not leave a comment.

Veanna Shrecengost 
Rating:
2.0

Using the online check in I'm having a lot of problems with that is take me a half an hour to check in when I go to put in the information on my license it wants you to put in the month year then today it's really kind of a screwed up system and sometimes what it takes the picture of the license it doesn't put the information so when you go to try and put the date and everything in that's when I start having problems this has happened before I'm to the point where I'm about ready just to buy my own trailer so I don't have to deal with U-Haul not very happy

Eric Morin 
Rating:
5.0

Customer did not leave a comment.

Maria MORTON 
Rating:
4.0

Customer did not leave a comment.

Daniel Olinger 
Rating:
5.0

Customer did not leave a comment.

Jean Rosario 
Rating:
4.0

Customer did not leave a comment.

guy steen 
Rating:
1.0

This location confirmed with me that they would have my truck available for after hours pickup and said they would have my moving materials in the truck. I arrived to their lot around 9 pm on a Sunday night about 30 degrees outside. I could not access the after hours lock. The app is difficult to use. I texted both the president and GM for emergency after hours support (their numbers are in the door). Neither party responded. I called UHaul customer Service and overall spent an hour on the phone with them only to find out that this store failed to set up my truck for after hours pickup. I traveled 2000 miles from home to Pasco and was dropped at the UHaul lot on a promise that they would have my truck ready. U-Haul said there was nothing they could do and that I would need to come back to the store the next day. What could you do??? Let’s start with 1) keep your word - people rely on this. 2) if you provide a number on the door for emergency support - respond. The president has never responded yet - people are relying on you to help when needed. 3) fulfill the order. The next morning when I showed up to get my truck the supplies I ordered previously was not loaded in the truck - I was counting on you to make my move easy like you advertise - so much for that promise. Finally, the truck quality was terrible. I spent 3.5 hours waiting along the interstate waiting on roadside assistance because the driver side wipe fell off the truck while driving during a strong downpour - major safety items should be checked routinely. I was told by UHaul that their customer service manager would contact me about the roadside assistance delays and issues - you guessed it, they never contacted me. I was bamboozled by all the marketing on the UHaul website - don’t trust it, you would be best served to utilize another truck rental provider. This was a very terrible experience. I will never use UHaul again, ever!

Mark Simon 
Rating:
5.0

Customer did not leave a comment.

Daniel Langford 
Rating:
3.0

Thank you

John Millan 
Rating:
5.0

Trailer leaks but the road service was good. Court st facilities was nice and people where great

Kevin Dahl 
Rating:
5.0

I was kind of disappointed I didn't get the appilance dolly but we made it okay.

Fay Miller 
Rating:
3.0

Customer did not leave a comment.

Eric Morin 
Rating:
5.0

Customer did not leave a comment.

Julie Bradley 
Rating:
1.0

one bolt and nut were loss could have anticipated in big safety issue.

Ali Sabri 
Rating:
5.0

Muy buen servicio

fernando farias 
Rating:
4.0

Customer did not leave a comment.

Evelin Hogan 
Rating:
5.0

Keep doing what your doing to provide a clean and well maintained safe vehicle to use!!

Thomas Moore 
Rating:
2.0

Entry for equipment return not marked real well for someone not familiar with the area. Again, no real acknowledgement or greeting from service rep, other than asking for the key, no conversation at all. Rep traveled toward office after performing check-in but said nothing?! WTF! Question, is U-Haul so big that Customer Service is not a thing? Or is there no training available for reps so that they can effectively interact and make a customer feel like they are valued?!?

Jeffrey Furlong 
Rating:
5.0

The lady who helped us was super nice and super quick! Made renting a great experience.

Juan Sanchez 
Rating:
5.0

Customer did not leave a comment.

Chrystal Angotti 
Rating:
5.0

Customer did not leave a comment.

Tony Mcneil 
Rating:
5.0

Customer did not leave a comment.

Brandon Loveless 
Rating:
5.0

Great customer service very professional and the store was well organized and clean I won't hesitate to recommend the U-haul store in Pasco to anyone. Great prices as well.

Tyler Phelps 
Rating:
5.0

I have been using the Pasco location on Court Street for year! Always have the trucks or trailers I need. Their check in process is very fast and thorough. And their check in process is even faster as well as having after hours drop off options at their shop.

SEAN HOLLAND 
Rating:
5.0

Customer did not leave a comment.

DAVID RATHJE 
Rating:
5.0

Customer did not leave a comment.

RICHARD CARROLL UNDERWOOD 
Rating:
2.0

U-Haul had a flat tire and we were never notified and had to find another rental and see us back. Very poor service. We should have been notified!!

Theodore Schmidt 
Rating:
5.0

Employees were friendly and helpful. I was running late to pick up the truck and the customer service person on the phone was also very helpful

Christian Humphreys 
Rating:
4.0

Customer did not leave a comment.

David Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Nelson 
Rating:
5.0

Very friendly and helpful

DALE PRETTYMAN 
Rating:
5.0

Customer did not leave a comment.

Thomas Moore 
Rating:
5.0

Customer did not leave a comment.

Maria Mederos 
Rating:
5.0

Customer did not leave a comment.

Milton Clark 
Rating:
5.0

Customer did not leave a comment.

Robert Bendocchi 
Rating:
5.0

Continue to keep the equipment clean and serviceable.

Reuben Marquez 
Rating:
5.0

Customer did not leave a comment.

Dirk Hummer 
Rating:
5.0

Customer did not leave a comment.

KYLE SANDERS  |  Overall Experience 
Rating:
4.0

Fix your web. Site so it works, also no auto mated phones

Marc windsor 
Rating:
5.0

Easy return

Steve Bargmeyer 
Rating:
4.0

Offer better pay and benefits to your employees, then maybe more people would be willing to work there, and the ones already there would not be so overloaded. The employees on shift while I was there had to deal with more than they should have. They need help, so offer more to your employees so that more people are willing to work there and spread out the workload.

Theresa Galhouse 
Rating:
5.0

The lady who checked me out was absolutely fantastic. She was helpful and kind.

MARISA DEFORD 
Rating:
5.0

Customer did not leave a comment.

R D WILLIAMS 
Rating:
4.0

We rented a vehicle transport trailer. The service at the location was very good, quick in and out. However, after we got the trailer, and picked up the vehicle we were transporting, the right rear tire on the trailer was very low. As we were leaving town, and the location had already closed, we stopped into a tire shop and had them check the tire. Not seeing any obvious leaks, the tire shop checked and filled the air in the trailer. We were able to make it to our destination and the tire was still good, we felt better. I hope the tires are checked in the future. Otherwise, the trailer worked well, all lights were good, ramps were easy to use, and straps to hold tires were in good shape.

Branden Loock 
Rating:
4.0

Wind shield wiper needed to be replaced.

Joel Moore 
Rating:
5.0

I rented ready to go bins and would’ve liked for them to be cleaned before hand. They were extremely dirty and had hair and dirt in them. I had to clean them before using them.

Joceline Luis 
Rating:
5.0

staff was friendly and very helpful

Brian Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Olea 
Rating:
5.0

Good friendly service

Jose Gomez 
Rating:
5.0

Customer did not leave a comment.

steve killian 
Rating:
5.0

Customer did not leave a comment.

George Otto 
Rating:
5.0

Customer did not leave a comment.

Alexander Feliz Silie 
Rating:
5.0

Service was fast, friendly, and they even were able to save me a few bucks from my original online purchase without me asking. I would certainly recommend and repeat business there.

Bryce Kawaoka 
Rating:
5.0

Customer did not leave a comment.

David Vooge  |  First Impressions 
Rating:
4.0

everything went well. equipment was ready to go on time.

Roderick Bragg 
Rating:
3.0

Customer did not leave a comment.

JESSICA ALLEN 
Rating:
5.0

Very easy to pick up and return the vehicle. I was grateful that this location was open on New Year's Day.

Josh Wheatley 
Rating:
5.0

Very helpful and efficient. Very nice young lady, good at her job. 😊

Richard Edwards 
Rating:
3.0

It was very crowded and no parking. A uhaul employee grabbed the keys and told us we are good to go. Felt kinda weird but very fast drop off.

Natalie Stacks 
Rating:
4.0

One way drive through and drop off is great but why are vehicles parked in backwards. Customers have to back vehicles out and in tight confines and turn around to exit parking area. Workers should back the vehicles into spaces so customers can leave without a multi-point maneuver (with a large vehicle they might not be accustomed to) just to leave the premises.

Steven kuhle 
Rating:
5.0

A+

Kevan Kolander 
Rating:
4.0

Customer did not leave a comment.

William Hughes 
Rating:
5.0

Customer did not leave a comment.

Geovani Martinez 
Rating:
5.0

Customer did not leave a comment.

James giles 
Rating:
5.0

Customer did not leave a comment.

William Thomas 
Rating:
5.0

Customer did not leave a comment.

Patrick Jensen 
Rating:
5.0

Customer did not leave a comment.

Dwayne Humenny 
Rating:
5.0

They were awesome!

Aimee Rios 
Rating:
4.0

Customer did not leave a comment.

Reinhard Boelow 
Rating:
4.0

Printer didn’t work

Alvin Ankrum 
Rating:
5.0

Deigo was a tremendous help. Very professional , efficient, and courteous and explained how to access the unit.

JERRY DUANE WHITE  |  First Impressions 
Rating:
3.0

Dolly was left inside not strapped found the bolt to hold it in place was missing

Chrysta Lohuis 
Rating:
2.0

Make sure the counter staff is more knowledgeable about their vehicles and rental agreements. Would also recommend that the staff not lie to the customer

Steve Weston 
Rating:
5.0

Overall great service.

VICTOR LEDESMA 
Rating:
5.0

Customer did not leave a comment.

Stephanie Loftus 
Rating:
5.0

Always in and out. Pricing is great and fantastic customer service as always. I've personally rented from this location several times and never had an issue. Thanks again.

Alexander Cox 
Rating:
5.0

Friendly staff and very helpful.

Phillip Bartlett 
Rating:
5.0

I am very pleased with Uhaul not one thing was broken and everyone was so friendly definitely the best choice when it comes to moving!

BRENDA DAVIS 
Rating:
1.0

I’ve used Uhaul six times this year from many different locations. This is the only one I’ve had a bad experience with. They fixed it with refunding bogus charges and fees but it’d be much better to not be charged bogus fees in the first place.

Steven Prentice 
Rating:
5.0

Fast pleasant service...both pickup and dropoff.

Richard Grantham 
Rating:
5.0

This whole experience with the UBox has been AWESOME! I can't say enough good things and have told your staff over and over how great the experience was. The box arrived on time, was picked up on time, and arrived a week early!! The staff emailed and called and texted constantly to keep me appraised of the status throughout the whole trip. Using the UBox was so much better that loading up a truck and driving it across the country!!! Thanks for the great experience for moving my belongings across the country!!!

Robert Garrett 
Rating:
3.0

Right taillight fell out after 85 miles on the road because there was limited maintenance. There was a hole chewed through the inside of a fender due apparently to some prior blowout for another customer. I was able to repair the light and reattach it without help..

DAVID HEISER 
Rating:
5.0

Customer did not leave a comment.

abraham menjia 
Rating:
4.0

Customer did not leave a comment.

David Ainscow 
Rating:
5.0

Customer did not leave a comment.

Branden Stuhan   |  Overall Experience 
Rating:
5.0

The staff was always welcoming and helpful.

Jeff Krummell  |  Overall Experience 
Rating:
4.0

Found some signs of rodent activity and the office is understaffed for how busy it is. Other than that, it was reasonably priced, clean and conveniently located.

Whitney Fredette  |  Overall Experience 
Rating:
5.0

The young ladies were very helpful and willing to help Explained the steps for unloading and securing storage

PATRICIA WOODHEAD  |  First Impressions 
Rating:
5.0

Sometimes my code wouldn’t work but other than that, totally satisfied.

Jeff Reisenauer  |  Overall Experience 
Rating:
4.0

The truck i was using needs a alinegment, but overall it did good

Marcos Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney Fredette  |  Online Move In 
Rating:
5.0

The staff are all so very nice, helpful, and efficient. They accommodated my requests very well, and they made my truck and transporter return, as well as my use of the storage unit very easy.

Richard Nedbalek  |  First Impressions 
Rating:
1.0

"note" My experience was prior to my move out date hence my reason for not continuing my services with this particular location. The staff are mostly young and not trained to be professional to the paying customer. Personal experience making sarcastic smirks with their coworkers in front of the customer or shake their head or roll their eyes, indicating to the customer they are irritated in any way.

katrina honeycutt  |  Overall Experience 
Rating:
5.0

A ++++. Service the friendliest staff that I’ve ever met so helpful and kind recommend this storage facility!!!!

Mike Kegley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

katrina honeycutt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marilyn Kloehan  |  First Impressions 
Rating:
5.0

This facility is great. The employees are easy to work with and very friendly. I moved my belongings out shortly before my free month was up but when I received notification that my account was charged I called to find out why. It was a general customer service line and was told my account wasn't closed. I decided to drive to the facility because it's close to where I live. I thought I was going to have difficulty getting the charge reversed but no...the girl helping me was kind and just like that, the account was closed and the charge was reversed. Melissa, the manager, is also amazing...I'd recommend this place to anyone.

Janice Felgenhauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meta Boik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Gregonis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Lindholm  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cherrie Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRUZ RAMIREZ  |  Overall Experience 
Rating:
5.0

GM was very helpful with any issues.

SCOTT DALE MINEKE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Serena Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marysol Solis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nathan Wright  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robin Berry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Serena Smith  |  First Impressions 
Rating:
1.0

I lost all my paperwork in there one day I found my storage flip upside down and once I took everything out I notice that all my personal paperwork and my kids personal info was gone, I went back to speak with manager and there was nothing she could do

sandra gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEE WILLIAMS  |  First Impressions 
Rating:
5.0

I came from California and the service was great I do recommend from day one there service and when I move out thank you ☺️

maribel garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chanda allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TROY BAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY HOUSTON  |  First Impressions 
Rating:
3.0

This storage facility did help out due to the break-in.

ANGELA CAMBELL  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robyn Webber  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ruben reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH CURTIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rebecca sleeth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Slinas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krestense Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ruben reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly Orouke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rebecca sleeth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Reisenauer  |  First Impressions 
Rating:
5.0

The employees there were so helpful and we purchased all the supplies we needed and the units are clean and easy access and I feel that my items there are secure and safe…..thank you….😃

Linda Saltz  |  First Impressions 
Rating:
1.0

Worst customer experience of my life.

mayra leon  |  Overall Experience 
Rating:
1.0

The kids helping me were super unprofessional. I wasn’t told how to use the key pad to enter so I had a manager let me in for weeks. I ended getting my work bags stolen. Over 24k worth of frames. Staff didn’t seem surprised or to care. Manager was no help and super suspicious. I’ve posted on all social media and have spread the word to NEVER use uhaul

mayra leon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chinyere Gaines  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Rosane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Turner-Vooge  |  Overall Experience 
Rating:
2.0

There were lots of issues getting into a unit and no empathy or care was offered. Will not be back.

CONNER DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnn Bryant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael eller  |  Overall Experience 
Rating:
5.0

The Uhaul in Pasco on Court St is awesome. The ladies there have gone above and beyond helping me to resolve issues with my storage locker. I’d recommend them to anyone. They deserve recognition.

Jonetta green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Vrbas  |  Overall Experience 
Rating:
1.0

The main entrance door was broke you did not need the security code password to enter the building which was the reason why my storage unit number 228 was robbed of over $9000 worth of property. The manager told me and I have her recorded saying she contacted her boss several times to fix the door but went ignored. It is complete negligence by U-Haul that cost me $9000 worth of loss in my Robbed storage unit

JOE HISSAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Mitchell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

erendria bucio  |  Overall Experience 
Rating:
5.0

The free disk lock is a nice touch that is one less detail to think about after a stressful one way truck rental. Keep that perk!

Kelly Vrbas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debora Fergerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Shadel  |  Overall Experience 
Rating:
5.0

You guys have been amazing and I'm thankful that I stored our stuff with you guys! I was very disappointed in the beginning but when the management changed everything got better! Thank you!

JESUS GARIBALDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronaldo Ferrer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason fortier  |  Overall Experience 
Rating:
5.0

Melissa and her crew are wonderful to work with very helpful !!

Mike Kegley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audie Schwarz  |  Online Move In 
Rating:
3.0

Having to move my stuff into storage unit, I had to keep punching my code in each time,WAS EXTREMELY INCONVENIENT. OTHER THAN THAT,IT WAS OK.

Nichole Hernandez  |  First Impressions 
Rating:
4.0

Employees could be a friendlier. And I gave the lady my driver's license and saw the correct way of spelling my name and they didn't correct the spelling of my name. I had been told in the past I could take extra boxes I buy back, if I don't use or need. Never was told I needed my receipt to return. So to my surprise I was taken back some boxes and got told I could not return them cause I did not have receipt. So back to the misspelled name how do I get that corrected.

sonia Portales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco Licon  |  Overall Experience 
Rating:
3.0

We tried for over a year to get a larger storage unit(was a customer for 2years) and we asked about getting on waiting list and we’re told we would just have to keep calling back and hopefully one one be available. We did this almost every month for past year. Then… finally went with an outdoor unit (over phone) was told “yeah, no problem, we have it reserved for you”— told her we wouldn’t be moving in for Couple of weeks, but we would start paying. When I arrived to move in—they did not even have us down for one, saying a reservation doesn’t really mean we would get one anyway. WTH? And then we’re told there were none open. Somebody “just reserved the last large unit”. So…our reservation didn’t mean didly squat, but now somebody else’s does?! We moved out. The customer service has always sucked and we have had enough. There is a reason this UHaul on Court Street Pasco only has a 1.5 rating! No names on employee shirts so I cannot tell you the young lady who needs to be reprimanded. She is also VERY unfriendly at the counter and did not check us out properly. Told me they would walk back with us to make sure it was clean…but then did not. She never smiles or looks at customers in the eyes. More training and capable staff is required. Will never recommend this place or rent from them again.

Kris Merkel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon farsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Torres  |  Online Move In 
Rating:
3.0

The second box I put my code is not working and alarm foes off. That box needs to be fixed right now. Not a pleasant experience.

DANIEL LANG  |  First Impressions 
Rating:
5.0

Shannon was friendly, helpful and knowledgeable about everything I needed or asked questions about. Your facility was well stocked inside and the availability to hire helpers to move is a real plus. You guys really do rock!

CHRIS STONER  |  First Impressions 
Rating:
1.0

To much Managers that are quitting

paulo salcido  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius Mcquarters  |  Overall Experience 
Rating:
3.0

Not cost competitive and way too many rent increases over the year.

PAMELA ZIMMERMAN  |  Overall Experience 
Rating:
5.0

Always friendly staff and quick to fulfill needs

JOSEPH BERGREN  |  First Impressions 
Rating:
5.0

Staff was very nice and helpful. Went above and beyond at the pickup and drop off locations. Truck was nice and handled very well. Awesome experience from start to finish. I

gerald debary  |  First Impressions 
Rating:
5.0

I am very satisfied with the service I received the facilities were always clean and the employees were always friendly and I have recommended you

Anita Wolfe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Legg  |  Online Move In 
Rating:
4.0

Other than the fact that I did not get a climate controlled unit that we requested, and that I got locked inside the building once, our unit was clean, easily accessible and access during business hours was very good. Safety was our major concern and we always felt secure. Overall experience was downgraded only on availability for access to the unit, not on any other factor. thank you!

CRAIG GALAT   |  Overall Experience 
Rating:
5.0

The ladies who helped me return the van & auto transport trailer and get setup in a storage unit were wonderful

DARIN CARLYLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorena Atilano  |  Online Move In 
Rating:
5.0

Yo regreso otra vez si nesesitaria volver a rentar un espacio con ustedes

Teresa Juarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Gomez  |  First Impressions 
Rating:
3.0

Super inconvenient that you cannot access the storage unit after the store closes, and staff was not friendly.

Chelsea Gentleman  |  Overall Experience 
Rating:
2.0

Great storage space. Staff could be better, a lot better. If I need to get another storage unit in the Tri-Cities I will look elsewhere only due to the staff, the facilities were wonderful.

Tawny Tackett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Stone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dustin williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john marinello  |  Overall Experience 
Rating:
4.0

Staff was very friendly they help me get a truck and a storage where I got one months free I’m very grateful for that but the hours for Saturday was till 7:00pm so I had to wait to put my stuff in storage till the next day thought you guys would be open at least a little bit later

AMANDA BENAVIDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD WESTENDORF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Galvez  |  First Impressions 
Rating:
2.0

the UNIT I reserved online doesnt exist at pasco wa location (10x20) when i arrived the staff was very helpful The 10x10 unit was in the area where uhaul trucks equipment park, blocking access to assigned unit. im off looking for the 10x20 unit in person - not online LESSON LEARNED

nelson fox  |  First Impressions 
Rating:
2.0

Online unit i reserved was 10x20 when i arrived at pasco location it was defaulted to a 10x10 because there was NO 10x20 Staff was very understanding/helpful - i didnt receive her name---name tags!!!!

nelson fox  |  Overall Experience 
Rating:
5.0

The staff at the Pasco U-Haul Storage location were extremely accommodating. Despite this being a particularly busy day, the staff were very clear and helpful. They were very respectful, and had a great and happy disposition.

Mackenzie Turvey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeffrey McGowen  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mary Walker boyd  |  Overall Experience 
Rating:
5.0

Hopefully no more new management in Pasco Washington State!

maryann Nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darius Mcquarters  |  First Impressions 
Rating:
5.0

Satisfied

jorge gurdajado  |  Overall Experience 
Rating:
5.0

The crew for today (Aug. 15) was running their rear ends off to provide good service. They deserve a 5 star rating!

ROBERT SMITH  |  Online Move In 
Rating:
5.0

There was a lot of confusion from the side that I came from. These folks were able to help me figure things out and were patient when I was having a rough day. I appreciate that. They took care of me very well.

Damon Kirry  |  First Impressions 
Rating:
3.0

Thank you to the hardworking staff that assisted me.

Georgina Muhammad  |  Overall Experience 
Rating:
1.0

The worst experience ever and I would never use this Service again.

Maribel Patino  |  Overall Experience 
Rating:
4.0

The storage unit building was really clean smelled nice when walking in and the carts available were an awesome help it was a good price for the service received

Olivia Castillo  |  Overall Experience 
Rating:
5.0

Maybe if I need more space for my stuff I will come again. But now I just move to a new Apt and all my stuff are bit in. I will let all my friends know about U-Haul storage facilities are really nice..

Tamiko lizama  |  Overall Experience 
Rating:
5.0

I left my things for almost 6 years and found them in the same condition as I left them.... thank you so much for keeping your word in regards to cleanses and care. There was no trace of dirt or even pests! Gracias!

NOEMI ORTEGA  |  Overall Experience 
Rating:
5.0

I even got a band-aid when I scraped my leg!

George Geranios  |  First Impressions 
Rating:
5.0

No comment

Thomas Neumeyer  |  Overall Experience 
Rating:
3.0

Only thing I didn’t like is there was no light in my space

Brock Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Shadel  |  First Impressions 
Rating:
5.0

Would highly recommend this facility for storage...Manager Jose really is great at this business, he could use some help from time to time.

Paula Palmer  |  Overall Experience 
Rating:
5.0

Muy amable el manager y los empleados

Teresa Juarez  |  First Impressions 
Rating:
5.0

Had a minor hiccup accessing my second unit today but the customer service gal Essence was very friendly & efficient and did a great job assisting me. Also, I forgot to bring my ID when I went to the register and I appreciated that she waited for me to get it & checked it to make sure I wasn’t a random person trying to get into my unit.

Alexandra Aaron  |  Online Move In 
Rating:
4.0

Estan muy bien solo no me gusto mi ultimo cobro q tube q pagar mes completo por dos dias de arrendamiento 😏😏😏

Natialie Del Ros Cardenas Garcia  |  Overall Experience 
Rating:
5.0

Absolutely no issues from day one. Great staff and service.

Jorge Garcia  |  Overall Experience 
Rating:
5.0

Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!

Jennifer Krigbaum  |  Overall Experience 
Rating:
4.0

Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.

Shawn Johnson  |  Overall Experience 
Rating:
5.0

I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so much

jesus barajas  |  First Impressions 
Rating:
4.0

Everyone was so helpful. Thank you

anna DiFelici  |  Overall Experience 
Rating:
4.0

My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.

Linda Hardy  |  Overall Experience 
Rating:
4.0

Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.

anna DiFelici  |  First Impressions 
Rating:
5.0

The staff there is so helpful & friendly and made our entire move a great experience.

Tamara Mathews  |  Overall Experience 
Rating:
5.0

The general manager Jose was awesome

keith buck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONDA MUZZY  |  First Impressions 
Rating:
3.0

My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank you

Severiano Salas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Abregana  |  Overall Experience 
Rating:
4.0

Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked online

Bonney McCrea  |  Online Move In 
Rating:
5.0

The manager was very friendly and acomidating!

JENNIFER KRIGBAUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Santiago  |  Overall Experience 
Rating:
4.0

Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.

Shawn Barker  |  Overall Experience 
Rating:
5.0

Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.

conner davis  |  First Impressions 
Rating:
5.0

Awesome manager

keith buck  |  First Impressions 
Rating:
5.0

I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.

RAYMOND PEREZ  |  Overall Experience 
Rating:
5.0

Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.

Patricia Ammons  |  Online Move In 
Rating:
5.0

Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.

John Stemwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiko lizama  |  First Impressions 
Rating:
5.0

Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.

Scarlett Robinson  |  First Impressions 
Rating:
5.0

The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.

Matthew Herrera  |  First Impressions 
Rating:
5.0

Great customer service!

Uriel Rivera  |  Overall Experience 
Rating:
3.0

They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.

Melanie Holbert  |  First Impressions 
Rating:
5.0

Even though I was there all day they were very helpful in getting me in.

Thomas Neumeyer  |  First Impressions 
Rating:
4.0

It was pretty good

troy mcnabb  |  Overall Experience 
Rating:
3.0

Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.

Tia Anderson  |  Overall Experience 
Rating:
5.0

Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!

Artiesa Woods  |  Overall Experience 
Rating:
3.0

Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.

heather bean  |  Overall Experience 
Rating:
4.0

Staff is amazing!

Artiesa Woods  |  First Impressions 
Rating:
5.0

We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910

TROY BROWN  |  Overall Experience 
Rating:
5.0

Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.

Andrea Beeston  |  First Impressions 
Rating:
4.0

The daily staff here are great.

Chris Anderson  |  Overall Experience 
Rating:
5.0

The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul

Sean Sabiston  |  Overall Experience 
Rating:
5.0

Happy with the storage

Maria Vivero  |  Overall Experience 
Rating:
2.0

I have always had issues with my reservations I don’t know if I would rent again here.

Maria Vivero  |  First Impressions 
Rating:
5.0

Great overall experience

David Cohoe  |  First Impressions 
Rating:
5.0

Great overall experiene

David Cohoe  |  Overall Experience 
Rating:
5.0

Great overall experience.

David Cohoe  |  First Impressions 
Rating:
5.0

Need cruise control make easyer long trips.

jeff gannon  |  First Impressions 
Rating:
5.0

If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa

ARNOLDO CHAPA  |  First Impressions 
Rating:
3.0

The previous management was far better than this bunch of people. Very unfriendly and seem not to care.

Thor Nelson  |  Overall Experience 
Rating:
4.0

Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.

nikki torres  |  Overall Experience 
Rating:
4.0

I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!

Geofferey Jones  |  First Impressions 
Rating:
5.0

Closing at 7pm is too early.

ryan mckee  |  Overall Experience 
Rating:
2.0

Slow service. Problems with accessing door to storage unit.

Zack Gan  |  Overall Experience 
Rating:
5.0

Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.

jared cooper  |  Overall Experience 
Rating:
5.0

The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you

ryan mckee  |  First Impressions 
Rating:
1.0

When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"

joana bacon  |  First Impressions 
Rating:
4.0

Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=

Mayra Torres  |  Overall Experience 
Rating:
2.0

I still don't know what my monthly costs are and I don't know when it is due.

sarah kay  |  First Impressions 
Rating:
5.0

Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!

INGRID THORPE  |  Overall Experience 
Rating:
5.0

Delivery person was very helpful and courteous. They did a great job

sharif bakhoum  |  Overall Experience 
Rating:
4.0

Subscribe to Pewdiepie

Josh Brooks  |  Overall Experience 
Rating:
5.0

Very happy with our service. Supper nice staff.

Cory Humtly  |  First Impressions 
Rating:
4.0

There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.

Tom Buell  |  Overall Experience 
Rating:
5.0

The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!

JOSEPH BERTRAND  |  Overall Experience 
Rating:
4.0

My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step

Virginia Ivanoff  |  Overall Experience 
Rating:
4.0

The only issues we encountered were due to a small lot and tight space at this location.

Jaime Ingham  |  Overall Experience 
Rating:
5.0

Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.

Kelleigh Bryant  |  Overall Experience 
Rating:
5.0

Carrie is awesome!! (Or Cassie)

Bettina Reardon  |  Overall Experience 
Rating:
5.0

Muy excellent!

Bettina Reardon  |  Overall Experience 
Rating:
5.0

Great!!

Bettina Reardon  |  Overall Experience 
Rating:
2.0

I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.

Holly Fosher  |  Overall Experience 
Rating:
4.0

Very nice staff when picking up and dropping truck off.

Jennifer Sawley  |  Reservation 
Rating:
2.0

Seriously awful

Carly Rossi  |  Reservation 
Rating:
5.0

The Pasco facilities are well maintained

Todd Morgan  |  Overall Experience 
Rating:
4.0

need to have more people working on the weekend.

cheryl baughman  |  Overall Experience 
Rating:
4.0

Na

Rae Davis  |  Overall Experience 
Rating:
5.0

on time and did the job

PATRICK REARDON  |  Overall Experience 
Rating:
3.0

Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok

alice simpson  |  Overall Experience 
Rating:
5.0

Good job by everyone involved

Hudson Alling  |  Overall Experience 
Rating:
3.0

It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.

Amanda Makepeace  |  Overall Experience 
Rating:
1.0

HORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!

Gary Hobbs  |  Overall Experience 
No reviews have been submitted for this location.

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