Customer Reviews for U-Haul Storage of Pasco

Rating:

5.0

Great service and really clean truck -- thanks!

Rating:

5.0

I’ve used this Uhaul a few times before and it’s always a great experience. Staff is always friendly, even when they’re swamped and sometimes dealing with not so nice customers. They always get you in and out as quickly as they can. Keep up the great work!

Rating:

3.0

Came for 10 am pick up. Arrived on time, 4 people in line. 1 worker, comp messed up, after 3 more people showed up, manager came to help finally. Because my pick up was 10am with return 4pm. But when it was 1025 and they still had to hook trailer to there truck and wanted return 4pm. So manager had to fix my pw cause I wasn't paying for time I couldn't use it, or had already passed. The trailer was full of debree and truck needed windows cleaned badly, and in the cab was food like piece of fried chicken and chips bag between the seats. Manager adjusted time till 5pm.

Rating:

5.0

Everything worked out...no complaints.

Rating:

5.0

They need to have there employees be trained better cause when someone pays for three days and then get charged more when they drop it off cause they couldn't get it to a local drop off a customer shouldn't have to pay for that at all and plus it says return date 4-10 which is tomorrow so how do I owe anything

Rating:

5.0

We got a discount for bringing it back early!

Rating:

5.0

Absotively wondersome!

Rating:

3.0

Don’t offer 24/7 checkin and out with mobile if you don’t actually offer that program. Signed up for it and had to check in through the front desk anyways. They say the gas tank is full then park it on a hill. As soon as the U-Haul levels out to the ground it hits. 3/4 tank. Mileage was also incorrect when we checked. Every time I have used a U-Haul (which thank god it’s not often), it always amazes me how much they try and thieve from customers.

Rating:

1.0

Computer system was down stood in line for 45minutes even though I made an online reservation the day before. Not the fault of the location employees

Rating:

2.0

This was the most unsafe vehicle I have ever experienced when renting. I’m so upset that my family and friends were exposed to the many, many safety violations that this truck has. There is absolutely no way that the state patrol would let this vehicle on the road or approve it for rental. It was the scariest experience I’ve ever had. What’s even worse? Is that during this Family crisis, which was followed by several others…. I chose U-Haul. You better bet I’ll think twice next time whether it’s a crisis or not. Sincerely, Tamera Dehmer 509-947-4257

Rating:

3.0

I stood around for 15 minutes in the return store area and nobody was around except 1 person filling up propane. He was helpful.

Rating:

4.0

All good.

Rating:

5.0

Good customer service

Rating:

5.0

I was surprised how clean everything is. And smells very good.

Rating:

5.0

Drop off was quick. As soon as I got there, the lady came out, took a quick look around, handed off the keys and we left.

Rating:

5.0

Great service, well maintained vehicles!

Rating:

5.0

The storage unit was very clean, it was super easy to book the unit through the uhaul app and the gentleman who was at the counter was very helpful, he answered all my questions and even walked me to my storage unit. It was a very pleasant experience

Rating:

5.0

The small trailer was fine and no issues. Just one side pin for the ramp was missing.

Rating:

5.0

As in the past. Skipping using the app or contacting uhaul Corp and dealing with just the local people made this a great experience!

Rating:

5.0

See above go fuck yourself!

Rating:

3.0

The ratchets for the wheel straps on the auto transport trailer were super rusty and hard to handle. Myself and two friends got hurt trying to undo them. but other than that the service was great and everything I rented was clean and functioned as intended.

Rating:

2.0

Using the online check in I'm having a lot of problems with that is take me a half an hour to check in when I go to put in the information on my license it wants you to put in the month year then today it's really kind of a screwed up system and sometimes what it takes the picture of the license it doesn't put the information so when you go to try and put the date and everything in that's when I start having problems this has happened before I'm to the point where I'm about ready just to buy my own trailer so I don't have to deal with U-Haul not very happy

Rating:

1.0

This location confirmed with me that they would have my truck available for after hours pickup and said they would have my moving materials in the truck. I arrived to their lot around 9 pm on a Sunday night about 30 degrees outside. I could not access the after hours lock. The app is difficult to use. I texted both the president and GM for emergency after hours support (their numbers are in the door). Neither party responded. I called UHaul customer Service and overall spent an hour on the phone with them only to find out that this store failed to set up my truck for after hours pickup. I traveled 2000 miles from home to Pasco and was dropped at the UHaul lot on a promise that they would have my truck ready. U-Haul said there was nothing they could do and that I would need to come back to the store the next day. What could you do??? Let’s start with 1) keep your word - people rely on this. 2) if you provide a number on the door for emergency support - respond. The president has never responded yet - people are relying on you to help when needed. 3) fulfill the order. The next morning when I showed up to get my truck the supplies I ordered previously was not loaded in the truck - I was counting on you to make my move easy like you advertise - so much for that promise. Finally, the truck quality was terrible. I spent 3.5 hours waiting along the interstate waiting on roadside assistance because the driver side wipe fell off the truck while driving during a strong downpour - major safety items should be checked routinely. I was told by UHaul that their customer service manager would contact me about the roadside assistance delays and issues - you guessed it, they never contacted me. I was bamboozled by all the marketing on the UHaul website - don’t trust it, you would be best served to utilize another truck rental provider. This was a very terrible experience. I will never use UHaul again, ever!

Rating:

3.0

Thank you

Rating:

5.0

Trailer leaks but the road service was good. Court st facilities was nice and people where great

Rating:

5.0

I was kind of disappointed I didn't get the appilance dolly but we made it okay.

Rating:

1.0

one bolt and nut were loss could have anticipated in big safety issue.

Rating:

5.0

Muy buen servicio

Rating:

5.0

Keep doing what your doing to provide a clean and well maintained safe vehicle to use!!

Rating:

2.0

Entry for equipment return not marked real well for someone not familiar with the area. Again, no real acknowledgement or greeting from service rep, other than asking for the key, no conversation at all. Rep traveled toward office after performing check-in but said nothing?! WTF! Question, is U-Haul so big that Customer Service is not a thing? Or is there no training available for reps so that they can effectively interact and make a customer feel like they are valued?!?

Rating:

5.0

The lady who helped us was super nice and super quick! Made renting a great experience.

Rating:

5.0

Great customer service very professional and the store was well organized and clean I won't hesitate to recommend the U-haul store in Pasco to anyone. Great prices as well.

Rating:

5.0

I have been using the Pasco location on Court Street for year! Always have the trucks or trailers I need. Their check in process is very fast and thorough. And their check in process is even faster as well as having after hours drop off options at their shop.

Rating:

2.0

U-Haul had a flat tire and we were never notified and had to find another rental and see us back. Very poor service. We should have been notified!!

Rating:

5.0

Employees were friendly and helpful. I was running late to pick up the truck and the customer service person on the phone was also very helpful

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Continue to keep the equipment clean and serviceable.

Rating:

4.0

Fix your web. Site so it works, also no auto mated phones

Rating:

5.0

Easy return

Rating:

4.0

Offer better pay and benefits to your employees, then maybe more people would be willing to work there, and the ones already there would not be so overloaded. The employees on shift while I was there had to deal with more than they should have. They need help, so offer more to your employees so that more people are willing to work there and spread out the workload.

Rating:

5.0

The lady who checked me out was absolutely fantastic. She was helpful and kind.

Rating:

4.0

We rented a vehicle transport trailer. The service at the location was very good, quick in and out. However, after we got the trailer, and picked up the vehicle we were transporting, the right rear tire on the trailer was very low. As we were leaving town, and the location had already closed, we stopped into a tire shop and had them check the tire. Not seeing any obvious leaks, the tire shop checked and filled the air in the trailer. We were able to make it to our destination and the tire was still good, we felt better. I hope the tires are checked in the future. Otherwise, the trailer worked well, all lights were good, ramps were easy to use, and straps to hold tires were in good shape.

Rating:

4.0

Wind shield wiper needed to be replaced.

Rating:

5.0

I rented ready to go bins and would’ve liked for them to be cleaned before hand. They were extremely dirty and had hair and dirt in them. I had to clean them before using them.

Rating:

5.0

staff was friendly and very helpful

Rating:

5.0

Good friendly service

Rating:

5.0

Service was fast, friendly, and they even were able to save me a few bucks from my original online purchase without me asking. I would certainly recommend and repeat business there.

Rating:

4.0

everything went well. equipment was ready to go on time.

Rating:

5.0

Very easy to pick up and return the vehicle. I was grateful that this location was open on New Year's Day.

Rating:

5.0

Deigo was a tremendous help. Very professional , efficient, and courteous and explained how to access the unit.

Rating:

5.0

The staff was always welcoming and helpful.

Rating:

4.0

Found some signs of rodent activity and the office is understaffed for how busy it is. Other than that, it was reasonably priced, clean and conveniently located.

Rating:

5.0

The young ladies were very helpful and willing to help Explained the steps for unloading and securing storage

Rating:

5.0

Sometimes my code wouldn’t work but other than that, totally satisfied.

Rating:

4.0

The truck i was using needs a alinegment, but overall it did good

Rating:

5.0

The staff are all so very nice, helpful, and efficient. They accommodated my requests very well, and they made my truck and transporter return, as well as my use of the storage unit very easy.

Rating:

1.0

"note" My experience was prior to my move out date hence my reason for not continuing my services with this particular location. The staff are mostly young and not trained to be professional to the paying customer. Personal experience making sarcastic smirks with their coworkers in front of the customer or shake their head or roll their eyes, indicating to the customer they are irritated in any way.

Rating:

5.0

A ++++. Service the friendliest staff that I’ve ever met so helpful and kind recommend this storage facility!!!!

Rating:

5.0

This facility is great. The employees are easy to work with and very friendly. I moved my belongings out shortly before my free month was up but when I received notification that my account was charged I called to find out why. It was a general customer service line and was told my account wasn't closed. I decided to drive to the facility because it's close to where I live. I thought I was going to have difficulty getting the charge reversed but no...the girl helping me was kind and just like that, the account was closed and the charge was reversed. Melissa, the manager, is also amazing...I'd recommend this place to anyone.

Rating:

5.0

GM was very helpful with any issues.

Rating:

1.0

I lost all my paperwork in there one day I found my storage flip upside down and once I took everything out I notice that all my personal paperwork and my kids personal info was gone, I went back to speak with manager and there was nothing she could do

Rating:

5.0

I came from California and the service was great I do recommend from day one there service and when I move out thank you ☺️

Rating:

3.0

This storage facility did help out due to the break-in.

Rating:

5.0

The employees there were so helpful and we purchased all the supplies we needed and the units are clean and easy access and I feel that my items there are secure and safe…..thank you….😃

Rating:

1.0

Worst customer experience of my life.

Rating:

1.0

The kids helping me were super unprofessional. I wasn’t told how to use the key pad to enter so I had a manager let me in for weeks. I ended getting my work bags stolen. Over 24k worth of frames. Staff didn’t seem surprised or to care. Manager was no help and super suspicious. I’ve posted on all social media and have spread the word to NEVER use uhaul

Rating:

2.0

There were lots of issues getting into a unit and no empathy or care was offered. Will not be back.

Rating:

5.0

The Uhaul in Pasco on Court St is awesome. The ladies there have gone above and beyond helping me to resolve issues with my storage locker. I’d recommend them to anyone. They deserve recognition.

Rating:

1.0

The main entrance door was broke you did not need the security code password to enter the building which was the reason why my storage unit number 228 was robbed of over $9000 worth of property. The manager told me and I have her recorded saying she contacted her boss several times to fix the door but went ignored. It is complete negligence by U-Haul that cost me $9000 worth of loss in my Robbed storage unit

Rating:

5.0

The free disk lock is a nice touch that is one less detail to think about after a stressful one way truck rental. Keep that perk!

Rating:

5.0

You guys have been amazing and I'm thankful that I stored our stuff with you guys! I was very disappointed in the beginning but when the management changed everything got better! Thank you!

Rating:

5.0

Melissa and her crew are wonderful to work with very helpful !!

Rating:

3.0

Having to move my stuff into storage unit, I had to keep punching my code in each time,WAS EXTREMELY INCONVENIENT. OTHER THAN THAT,IT WAS OK.

Rating:

4.0

Employees could be a friendlier. And I gave the lady my driver's license and saw the correct way of spelling my name and they didn't correct the spelling of my name. I had been told in the past I could take extra boxes I buy back, if I don't use or need. Never was told I needed my receipt to return. So to my surprise I was taken back some boxes and got told I could not return them cause I did not have receipt. So back to the misspelled name how do I get that corrected.

Rating:

3.0

We tried for over a year to get a larger storage unit(was a customer for 2years) and we asked about getting on waiting list and we’re told we would just have to keep calling back and hopefully one one be available. We did this almost every month for past year. Then… finally went with an outdoor unit (over phone) was told “yeah, no problem, we have it reserved for you”— told her we wouldn’t be moving in for Couple of weeks, but we would start paying. When I arrived to move in—they did not even have us down for one, saying a reservation doesn’t really mean we would get one anyway. WTH? And then we’re told there were none open. Somebody “just reserved the last large unit”. So…our reservation didn’t mean didly squat, but now somebody else’s does?! We moved out. The customer service has always sucked and we have had enough. There is a reason this UHaul on Court Street Pasco only has a 1.5 rating! No names on employee shirts so I cannot tell you the young lady who needs to be reprimanded. She is also VERY unfriendly at the counter and did not check us out properly. Told me they would walk back with us to make sure it was clean…but then did not. She never smiles or looks at customers in the eyes. More training and capable staff is required. Will never recommend this place or rent from them again.

Rating:

3.0

The second box I put my code is not working and alarm foes off. That box needs to be fixed right now. Not a pleasant experience.

Rating:

5.0

Shannon was friendly, helpful and knowledgeable about everything I needed or asked questions about. Your facility was well stocked inside and the availability to hire helpers to move is a real plus. You guys really do rock!

Rating:

1.0

To much Managers that are quitting

Rating:

3.0

Not cost competitive and way too many rent increases over the year.

Rating:

5.0

Always friendly staff and quick to fulfill needs

Rating:

5.0

Staff was very nice and helpful. Went above and beyond at the pickup and drop off locations. Truck was nice and handled very well. Awesome experience from start to finish. I

Rating:

5.0

I am very satisfied with the service I received the facilities were always clean and the employees were always friendly and I have recommended you

Rating:

4.0

Other than the fact that I did not get a climate controlled unit that we requested, and that I got locked inside the building once, our unit was clean, easily accessible and access during business hours was very good. Safety was our major concern and we always felt secure. Overall experience was downgraded only on availability for access to the unit, not on any other factor. thank you!

Rating:

5.0

The ladies who helped me return the van & auto transport trailer and get setup in a storage unit were wonderful

Rating:

5.0

Yo regreso otra vez si nesesitaria volver a rentar un espacio con ustedes

Rating:

3.0

Super inconvenient that you cannot access the storage unit after the store closes, and staff was not friendly.

Rating:

2.0

Great storage space. Staff could be better, a lot better. If I need to get another storage unit in the Tri-Cities I will look elsewhere only due to the staff, the facilities were wonderful.

Rating:

4.0

Staff was very friendly they help me get a truck and a storage where I got one months free I’m very grateful for that but the hours for Saturday was till 7:00pm so I had to wait to put my stuff in storage till the next day thought you guys would be open at least a little bit later

Rating:

2.0

the UNIT I reserved online doesnt exist at pasco wa location (10x20) when i arrived the staff was very helpful The 10x10 unit was in the area where uhaul trucks equipment park, blocking access to assigned unit. im off looking for the 10x20 unit in person - not online LESSON LEARNED

Rating:

2.0

Online unit i reserved was 10x20 when i arrived at pasco location it was defaulted to a 10x10 because there was NO 10x20 Staff was very understanding/helpful - i didnt receive her name---name tags!!!!

Rating:

5.0

The staff at the Pasco U-Haul Storage location were extremely accommodating. Despite this being a particularly busy day, the staff were very clear and helpful. They were very respectful, and had a great and happy disposition.

Rating:

5.0

Hopefully no more new management in Pasco Washington State!

Rating:

5.0

Satisfied

Rating:

5.0

The crew for today (Aug. 15) was running their rear ends off to provide good service. They deserve a 5 star rating!

Rating:

5.0

There was a lot of confusion from the side that I came from. These folks were able to help me figure things out and were patient when I was having a rough day. I appreciate that. They took care of me very well.

Rating:

3.0

Thank you to the hardworking staff that assisted me.

Rating:

1.0

The worst experience ever and I would never use this Service again.

Rating:

4.0

The storage unit building was really clean smelled nice when walking in and the carts available were an awesome help it was a good price for the service received

Rating:

5.0

Maybe if I need more space for my stuff I will come again. But now I just move to a new Apt and all my stuff are bit in. I will let all my friends know about U-Haul storage facilities are really nice..

Rating:

5.0

I left my things for almost 6 years and found them in the same condition as I left them.... thank you so much for keeping your word in regards to cleanses and care. There was no trace of dirt or even pests! Gracias!

Rating:

5.0

I even got a band-aid when I scraped my leg!

Rating:

5.0

No comment

Rating:

3.0

Only thing I didn’t like is there was no light in my space

Rating:

5.0

Would highly recommend this facility for storage...Manager Jose really is great at this business, he could use some help from time to time.

Rating:

5.0

Muy amable el manager y los empleados

Rating:

5.0

Had a minor hiccup accessing my second unit today but the customer service gal Essence was very friendly & efficient and did a great job assisting me. Also, I forgot to bring my ID when I went to the register and I appreciated that she waited for me to get it & checked it to make sure I wasn’t a random person trying to get into my unit.

Rating:

4.0

Estan muy bien solo no me gusto mi ultimo cobro q tube q pagar mes completo por dos dias de arrendamiento 😏😏😏

Rating:

5.0

Absolutely no issues from day one. Great staff and service.

Rating:

5.0

Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!

Rating:

4.0

Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.

Rating:

5.0

I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so much

Rating:

4.0

Everyone was so helpful. Thank you

Rating:

4.0

My only negative with this facility was the unlit unit.....even during the day, it was very hard to see my way around inside it. Everything else was positive about the experience.

Rating:

4.0

Move into Pasco facility was great. The owner was amazing at helping me calm down after a bad situation with Uhaul in Idaho Falls.

Rating:

5.0

The staff there is so helpful & friendly and made our entire move a great experience.

Rating:

5.0

The general manager Jose was awesome

Rating:

3.0

My card worked for a few days then it quit working. I was then instructed to put in a code in the pad. I was not trained how to use the pad. It took me a few tries to learn how to use the pad. Other than that it was a goid experience. Thank you

Rating:

4.0

Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked online

Rating:

5.0

The manager was very friendly and acomidating!

Rating:

4.0

Was nice to have a plan B and free storage with my one way rental. As my apartment had fallen thru and no where to go. They were friendly and helpful.

Rating:

5.0

Great team of people. This is our second time working with the manager and she is great. I would go out if my way to use this facility.

Rating:

5.0

Awesome manager

Rating:

5.0

I had my unit there for over 12 years and the facility was always clean and well kept. The office personal was always helpful in all my needs and though just terminated my rent would definelty do business with them again.

Rating:

5.0

Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.

Rating:

5.0

Your manager Yvette Rios made everything smooth as I dropped off my U-haul in, Pasco Wa., and provided me with storage. I was not impressed with my experience in Olympia. I had to go 60miles out of my way to get a trailor for my car. This involved un planned time. It may have been in writing by u-haul but was not communicated by the manager. It was difficult to get a hold of the manager there. She was not present or reacheable by her staff when I had a few issues to take care of. I will say Olympia has an excellent mechanic staff who stepped in to fix my trailor that was broken and figure out the problem so I did not lose my car on the way to Richland. A major part the winch to hold the car was put on backwards. You might want to see how long this part was upside down which could have had devastastng results. The manager was not at the store and I am not sure what they would have done for me if this could not be remedied. The manager and independant operator in Yelm helped me with the trailor and helped me as well to smooth out my overall experience with U-haul in Olympia. Overall my experience was even pretty good at both stores, but overall Yvette was excellent, perhaps she should be promote to a regional manager position. Thank you. The truck was in great mechanical shape and everthing was as smooth as could be when I arrived in Richland. Thank you. By the way the reason I dropped off in Pasco, was the store was open on Sunday and had storage available. I do want to emphasize that Olympia was good but Pasco wins the Gold.

Rating:

5.0

Everyone was very helpful and accommodating to helping us move in. They were very willing to move trucks that were in the way for us to have easy access to the closest door to our unit.

Rating:

5.0

The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.

Rating:

5.0

Great customer service!

Rating:

3.0

They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.

Rating:

5.0

Even though I was there all day they were very helpful in getting me in.

Rating:

4.0

It was pretty good

Rating:

3.0

Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.

Rating:

5.0

Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!

Rating:

3.0

Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.

Rating:

4.0

Staff is amazing!

Rating:

5.0

We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910

Rating:

5.0

Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.

Rating:

4.0

The daily staff here are great.

Rating:

5.0

The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul

Rating:

5.0

Happy with the storage

Rating:

2.0

I have always had issues with my reservations I don’t know if I would rent again here.

Rating:

5.0

Great overall experience

Rating:

5.0

Great overall experiene

Rating:

5.0

Great overall experience.

Rating:

5.0

Need cruise control make easyer long trips.

Rating:

5.0

If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa

Rating:

3.0

The previous management was far better than this bunch of people. Very unfriendly and seem not to care.

Rating:

4.0

Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.

Rating:

4.0

I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!

Rating:

5.0

Closing at 7pm is too early.

Rating:

2.0

Slow service. Problems with accessing door to storage unit.

Rating:

5.0

Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.

Rating:

5.0

The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you

Rating:

1.0

When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"

Rating:

4.0

Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=

Rating:

2.0

I still don't know what my monthly costs are and I don't know when it is due.

Rating:

5.0

Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!

Rating:

5.0

Delivery person was very helpful and courteous. They did a great job

Rating:

4.0

Subscribe to Pewdiepie

Rating:

5.0

Very happy with our service. Supper nice staff.

Rating:

4.0

There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.

Rating:

5.0

The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!

Rating:

4.0

My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step

Rating:

4.0

The only issues we encountered were due to a small lot and tight space at this location.

Rating:

5.0

Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.

Rating:

5.0

Carrie is awesome!! (Or Cassie)

Rating:

5.0

Muy excellent!

Rating:

5.0

Great!!

Rating:

2.0

I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.

Rating:

4.0

Very nice staff when picking up and dropping truck off.

Rating:

2.0

Seriously awful

Rating:

5.0

The Pasco facilities are well maintained

Rating:

4.0

need to have more people working on the weekend.

Rating:

4.0

Na

Rating:

5.0

on time and did the job

Rating:

3.0

Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok

Rating:

5.0

Good job by everyone involved

Rating:

3.0

It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.