Customer Reviews for U-Haul Storage of Orchard Park Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

107 reviews

1510 Orchard Park Rd   West Seneca, NY 14224
(Rental office at 3120 Orchard Park Rd)

(716) 677-2222

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(716) 677-2222

1510 Orchard Park Rd
West Seneca, NY 14224
(Rental office at 3120 Orchard Park Rd)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very accommodating, great location. Area was well lit and secure..

LANCE C SKOWRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer carson  |  Overall Experience 
Rating:
4.0

The sliding lock is impossible for me a 74 YO woman to open by myself. I tried WD40 and I hope it helps.

Linda Tatu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GRACE BERG  |  Overall Experience 
Rating:
5.0

Convenient clean and spacious.

DOROTHEA KEIGHRON  |  Overall Experience 
Rating:
5.0

Thank you for letting us use your facility while we needed it

Elizabeth Gaiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylee Zotara  |  Overall Experience 
Rating:
3.0

Misspelled my emergency contact info and address but super nice

KAREN FABBIANO  |  First Impressions 
Rating:
5.0

I wish people who rented from uhaul knew how to read numbers. You are assigned a spot and that spot is yours not wherever you please a few times people were on my spot and had to call management to fix and they were good to make it right

CINDY GIERSCHKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Fox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nathan harvey  |  First Impressions 
Rating:
2.0

I was in the same spot since the previous owners and i was told I had to move my camper. Next time I showed up, my camper was moved and my battery switch was left on killing my battery. Now it's junk. A previous time I complained about the weed whacking guys kicking rocks at all the Rv's and nothing was done. No apologies, nothing. I watched the guys do it and said something and they kept doing it. In addition, the price went up 1 or 2 times per year.

DAVID SIMONEIT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael McKee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniele Berdysiak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Gibson  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful!

Sharon Edelsberg  |  First Impressions 
Rating:
3.0

It was during normal business hours and no one was there to give me a gate remote? Literally almost got stuck inside the lot. Maybe have people that actually work there?

JASMINE DYCHA  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Samuel Hemphill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Pajak  |  First Impressions 
Rating:
5.0

Great service and facilities. Stephanie was an outstanding representative

Anthony Faraco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Rodo  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ryan Kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Kramer  |  First Impressions 
Rating:
5.0

Exemplary customer experience

Anthony Faraco  |  First Impressions 
Rating:
1.0

i tried to cancel the day before my last day and wasnt able to, i got charged a late fee and charged for an entire month to have my camper there 1 day, ridicules. never again u-haul!! and your workers are freaking rude. well the fat guy at the counter anyway.

ROBERT SCHRIMMEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Ferris  |  Overall Experience 
Rating:
5.0

Excellent service and they even met me at storage location to show my rented space .

KURT SCHOENHALS  |  First Impressions 
Rating:
5.0

UHaul made everything simple. The free-first-month storage unit was sized to fit the entire contents of the truck we rented. The location was very convenient as well

ANDREW MARTIN  |  Overall Experience 
Rating:
5.0

Guy that was working behind the counter, was very helpful on helping me when I told him my needs with my trailer storage

Kyle Sliwinski  |  First Impressions 
Rating:
5.0

Everything was ready to go! Gate code, lock, and unit were all ready for me to move in when I got there. I did it all online and it was very convenient. Thank you for saving me so much time!

David Jarvis  |  Online Move In 
Rating:
4.0

n/a

Kasey Dudkowski  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kevin Kluge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Stump  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Hurley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy piotrowicz  |  Overall Experience 
Rating:
2.0

It was not clear online that the rental and storage were different locations. Then the rental agent didn’t tell me I needed to set an access code. I learned that trying to get in storage area. Luckily the maintenance man told us we needed to go to a third location to set the code. We followed that finally getting the code. A minor point was the distance from the rental office to the truck was pretty far. I would have brought the truck to the office. A small inconvenience but it could be better.

Daniel Obrien  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ZOE KOTHE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Pabst- WNY Corvette Club P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald snyder  |  First Impressions 
Rating:
5.0

Great facilities

Mark Begovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria petterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia Negrin  |  First Impressions 
Rating:
5.0

What a beautiful & well maintained facility. Clean, dry & secure all in one! You can defintely tell that this locaiton is well maintained, professionally managed and the employees care. The staff went well above and beyond to make you feel welcome and this makes you want to come back again and again TBH

Andrew Oscypala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BRIDGES   |  Overall Experience 
Rating:
5.0

I was allowed to prepay for next year at my previous rate !!! Fantastic thank you!!!

lee argen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Barone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Fuller  |  First Impressions 
Rating:
4.0

It is very hard to get in touch with the staff by phone.

James Pasquarell  |  Overall Experience 
Rating:
5.0

Andy was amazingly helpful!

Melanie Perry  |  Overall Experience 
Rating:
4.0

It was unclear in the online booking process how to obtain access to the storage facility or the process to secure the storage cells Thankfully the truck facility is close It helps the overall process Thankfully also what we reserved was not available The larger interior cell helped us overcome what would have been a really unfortunate situation as the smaller outside “sheds” are smaller than one might visualize

Phillip Barbee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ed Ernst  |  Overall Experience 
Rating:
5.0

Andy was very friendly and helpful

Duane Wisniewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA SANTOS  |  Overall Experience 
Rating:
1.0

Extremely rude . Unbelievable people I will always remember how these people at orchard park location treat customers. Do not trust them

adam Hlibiczuk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tilden Brown  |  Overall Experience 
Rating:
1.0

My belongings were ruined in climate control storage things tht cannot be replaced due to lack of care on uhauls behalf cielings falling an cracked moisture getting in

DEANNA GRESKO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE BRIDGES   |  First Impressions 
Rating:
5.0

everything was clean and ready - the lock was even waiting for us !!

Elizabeth Gaiser  |  Online Move In 
Rating:
1.0

I made a reservation by phone with U-Haul for a certain size storage space. When I got to the location and store the agent at the counter told me that that particular size was unavailable. They had a bigger size and the more expensive size. But that is not what I reserved. After she could confirm for me that I did rent a specific size she told me that “the company does this all the time”. They reserve spaces and equipment even though we don’t actually have. I was forced into a larger space a more expensive one that I don’t really want but I had no choice. I had to return the trailer that I was renting and I was running out of time. This is absolutely ridiculous. Why do you make reservations for things you don’t actually provide.

JOSE MANUEL BELLO  |  First Impressions 
Rating:
5.0

Never a single issue. Rented interior climate controlled unit (was a little too warm imo during summer months). Unit was very secure, well maintained and extremely clean. Would have like 24 hour access or atleast until midnight. Overall I'm very pleased with the facility and staff and would highly recommend to potential customers. 5 out of 5 stars

Kevin Schadel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDETTE MADAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milagros Gonzalez  |  Overall Experience 
Rating:
4.0

Storage facility ceiling insulation was coming down in one spot. Manager at Uhaul was aware.

Ray Cedri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WARREN BANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Rosado  |  Overall Experience 
Rating:
3.0

Vehicle parking spots were like the Wild West. There is no numbers or lines for assigned spots inviting whomever to park in any spot they like. For 75% of our renting the storage space we weren’t able to park in our spot since it was being occupied. Half of the time, there wasn’t a spot on the same side so we didn’t end up parking our motorhome there.

Samuel Battaglia  |  Overall Experience 
Rating:
5.0

Exceptional customer service!

Ray Cedri  |  First Impressions 
Rating:
5.0

No complaints. Manager Andy was very helpful. I will store my RV there again next winter.

Duane Wisniewski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frances Hurysz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Reynolds  |  Overall Experience 
Rating:
4.0

Please update your computer systems. The time I spent waiting to pay/or rent a truck, was a waste of my time and your staffs time.

MICHELLE FORCUCCI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paul patrick  |  Overall Experience 
Rating:
1.0

There are giant water spots over my unit and a huge whole in the ceiling above it as well. The insulation from the whole is falling out and into my unit. I am very disappointed.

Tanner John  |  Online Move In 
Rating:
5.0

Very Clean and professional Andy even sanitizes the parking lot and wipes down the lights poles !

JIM LIBERATORE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrice Townsend  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Trapp  |  First Impressions 
Rating:
5.0

Very friendly and helpful

linda garland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david Luby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dixie Blando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane Wisniewski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Marranca  |  Overall Experience 
Rating:
5.0

Andrew was more than accommodating the sweet smell of the storage facility was very appetizing and delightful.

JIM LIBERATORE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicolas Hennings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan Pingel  |  Overall Experience 
Rating:
5.0

Helpful and convenient. The secure gate was easy to use.

Dan Strauch  |  Overall Experience 
Rating:
5.0

None

Mary Agnes Thompson  |  Overall Experience 
Rating:
5.0

Very clean inside storage and could unload the truck partially indoors under cover. The service provided by General Manager Cody was exceptional. Best storage experience ever

Mark Williams  |  First Impressions 
Rating:
5.0

Very friendly and courteous. Cody answered all my questions and was very helpful. I like the selection of boxes and the easy access to the storage unit.

Dan Strauch  |  First Impressions 
Rating:
5.0

Staff was slightly disconnected from a solid routine.

JENNIFER BURGER  |  Overall Experience 
Rating:
4.0

I used the trailer storage area, it was convenient and secure.

William Bauerle  |  Overall Experience 
Rating:
5.0

Quick and efficient!! Friendly staff

Charles Burdic  |  Overall Experience 
Rating:
4.0

Lady was helpful and knew what she was doing

JANET HARRISON  |  First Impressions 
Rating:
5.0

Thank you.

Helen Roman  |  Overall Experience 
Rating:
4.0

I would recommend your facility to anyone looking for a storage unit. It was clean and pricing is good.

VICKI JAYES  |  Overall Experience 
Rating:
5.0

The guys there were awesome and helped me out right away when I needed a bigger unit

John Jayes  |  First Impressions 
Rating:
5.0

I would very much recommend this storage location. It was well lit and clean. The staff was very nice.

MONICA SUMMERS  |  Overall Experience 
Rating:
5.0

Staff was very helpful would recommend to others

Dylan Koehler  |  Overall Experience 
Rating:
5.0

outside well maintained. staff helpful when needed.

SUZANNE SUTHERLAND  |  Overall Experience 
Rating:
5.0

Moved back to WNY and Uhaul was huge help from all the truck rentals to storage unit was great experience. I have nothing but positive experience!

John Robbins  |  Overall Experience 
Rating:
5.0

Able to meet our need. Affordable!!

Philip Heimburg  |  Reservation 
Rating:
5.0

Convenient

JOSEPH VINCENZOTTI  |  Overall Experience 
Rating:
5.0

excellent facility- staff is very friendly and help

Andrzej Rutkowski  |  Overall Experience 
Rating:
1.0

I was moving stuff out of my unit walking back and forth and my television and and two boxes of dvd’s We’re stolen as well as my Apple TV device. There was water damage to many of my items

CHRISTIAN DINGETHAL  |  Overall Experience 
Rating:
1.0

4x13x8 unit. That means 8 foot high for a full 13 feet......wrong. About 6 feet into the unit, the ceiling starts sloping all the way to the floor. Holes in the wall also.

Todd Ackinson  |  Overall Experience 
Rating:
1.0

The store manager is rude! The storage unit was filthy, my belongings in the unit got destroyed due to an animal that got in the unit and they did not care.

STEPHANIE RATH  |  Overall Experience 
Rating:
2.0

I was quoted one price and paid another. The gate kept locking me out. Wasn't a good experience. I'll go someplace else for my storage needs next time.

Charlie McLellan  |  Overall Experience 
No reviews have been submitted for this location.

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