Great experience, start to finish.
Michael LCustomer Reviews for U-Haul Storage Of Olympia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager Danielle was very cool and understanding and took very good care of us and our needs
bryan c | Overall ExperienceNever used U-Haul before. The whole U-Haul experience for us has been wonderful
David B | First ImpressionsGreat staff
Olufemi F | First ImpressionsGreat job
bj r | First ImpressionsThe entire staff was friendly and helpful every time I went in. During a stressful move I needed help navigating boxes, rental trucks, locks, and everything else that goes with it. They were calm and patient and provided me with exactly the items I needed. I am so grateful That during a time when it seemed like everything was going wrong, that was a smile and I helpful hand to guide me. The best experience ever!
Janice H | Overall ExperienceExcellent
manoj c | First ImpressionsThe lady that runs this location was very rude and even when I told her that all the extra days that I had been comped due to the storm and traveling across country, she told me that there’s no way that they could have been all comped for free that she just knew that I needed to pay some type of fees and that I was gonna have to pay something she should be fired and was very rude it’s people like her that will give your company a bad name. She was very helpful once she seen that I wasn’t gonna stand for her pushing me around and then I knew what I was talking about and then I could back it up prior to that I think she thought she was gonna run all over me and charge me all types of fees and extra money left a bad taste in my mouth for Uhaul
bryan c | First ImpressionsEverything was simple and clean and secure. Except the competition blows uhaul out of the water, especially this particular older location(Olympia - 4th ave/Martin Way) It is cold, hard to access, bad layout, small units, and all this for $30/month more than the competitors. We should have left a year ago!
ISAAC D | Overall ExperienceStaff was exceptionally helpful and polite.
Nadia C | Online Move InWill be happy to help anytime
Marie m | First ImpressionsIt’s nice to be inside, safe and protected from the weather.
BETTY H | Overall ExperienceThank you!
Tammy D | First ImpressionsThe staff here were outstanding in many ways; friendly, helpful, accommodating and just all around supportive! Thank you!
Tamara V | Overall ExperienceUnits were clean and accessible. Most prominently, staff were always pleasant and extremely helpful over the course of the rental. I am much obliged.
Peter K | Overall ExperienceThank you for the opportunity to store my belongings.
FREDERICK A | Overall ExperienceFriendly staff and very helpful.
justin g | Overall ExperienceThanks Billie for helping me out!
Fabio P | Overall ExperienceI began working with Billie and Maddie when I first booked the space in late April. When move-in day finally arrived on May 17, both of those women could not have been more helpful with every aspect of the move: assistance in locating the truck for the unloading, explaining all that needed to be explained, and finalizing the contract. My deepest thanks go out to them both. --Pete Kushibab
Peter K | First ImpressionsThe staff were extremely helpful. Highly recommend this location.
Tony T | Overall ExperienceThe check in process was smoothed out by the Uhaul staff in Olympia. I must have interacted with everyone, and each one of them was courteous, knowledgeable, & friendly.
Tony T | First ImpressionsSome of the call boxes don't operate and/or not shielded from the sun hard to read.
Bobby T | Overall ExperienceOnly issue is the storage facility it’s self was probley designed with stairs instead of ramps for the carts
CHARLES B | First ImpressionsThe staff working on 1/28/2023 at the Uhaul on 4th ave was great help! We were the goobers who showed up an hour before close and needed another unit in addition to the one we reserved. Staff set us up, were super nice, even seemed to be having fun themselves. What a welcome place to walk into at the end of a stressful moving day where things have been going wrong and getting behind all day. Thanks so much to them.
Jennifer C | Online Move InWould like later on bigger unit I resevered different but got this one instead don't know if u have to pay for reserved first or if you pay for when you get there.
Bobby T | First ImpressionsVery friendly and helpful staff.
katherine k | First ImpressionsNice staff. But my unit was up 7 stairs, then down 2, then up 2, then up 1. Pretty inconvenient. And the height of unit wasn't as tall as advertised. There are also a fair amount of hidden fees, though all storage facilities seem to have hidden fees.
Kevin F | Overall ExperienceClerks were friendly and helpful.
BETTY H | First ImpressionsThank you for the great customer service.
Nidia E | First ImpressionsI was a difficult customer I should say not on purpose but because I didn't pay attention so I didn't do my online purchase correctly and Francesca at the U-Haul here in Woburn went above and beyond to help me fix my situation I was so grateful and so I would definitely recommend this storage facility because I don't think anybody else would have been so kind thank you again Francesca
marissa B | Online Move InThe staff took very good care of us. The facility is well lit and very clean. My only issue was our key card did not work. It might be good to check key cards in a reader before you give them to the customer just to make sure they function. Thank you again so much, the ladies there were awesome.
GARY V | Overall ExperienceI had a hard time on your website trying to rent a storage
Susan S | First ImpressionsI rented unit 507. There did not appear to be a light inside at all. It would have been helpful to have one.
Theresa M | Overall ExperienceI was never shown the unit before I rented it. Two days later when I went to the unit to pack it, I found it was smaller than I expected and needed, definitely not what I was told I was renting. So after two days I canceled my contract and was told I’d be out for the money of the full month rent because “that’s how we do it here, no refunds”. I’ll never have anything nice to say about the UHaul storage units.
Marie P | Overall ExperienceLoved everything about it. Only thing I hated was the stairs
Leotie J | Overall ExperienceStaff treated us almost like family
Jon C | First ImpressionsStairs and area not well lit.
dolores b | Overall ExperienceAll of those stairs were too much for me to deal with
VIVIAN S | Overall ExperienceI'm very unsatisfied I was charged another day because I was a little bit over an hour returning the truck and things where not explained to me very clear I think it very unfair that I was charged for a day that I didn't need just because I was a little over an hour late returning the truck Sencerly Tina K Brown PS I will never ever rent another U-Haul truck and I'll never refere any one to U-Haul truck ever.
Tina B | First ImpressionsA pleasant experience for an unpleasant task. It was rather easy.
Seth K | First ImpressionsInaccurite fuel reading by some girl who told us we would get $90 off. Also the said they had. K storage at first after we were told 2 days previous that there would be stkrage. She checked again and there were 3 being held.
Anne H | First ImpressionsI appreciate Danielle's care in helping me as I was working through a tough situation.
marisha a | First ImpressionsLong blond hair was very court reminding me to keep 6 foot distance yet did not wear her mask. Don't know how you are supposed to.move furniture to large storage (upstairs) with no elevator. Perhaps you should warn potential renters before you rent to them.
Richard J | Overall ExperienceStaff are very courteous, knowledgeable, very informative, professional. Went out of their way to keep me satisfied.
Mark T | First ImpressionsI would have liked it more if the storage was accessible after office closes, it would have made my trip much faster and easier, on me and my wife. i also would have saved us money in the long run.
Eric M | Overall ExperienceStaff was amazing and facility is clean with bay door access. Only negative is in the design. Dont know who thought that stairs in a storage facility was a good idea.🤔
scott m | First ImpressionsVery inconvenient location, hard to load in and out of room. Had to leave vehicle unsecured and walk up and down stairs to put stuff in the storage room. Parking is not close to units. No light in storage room, had to used flashlight on phone. Bolts were sticking out of the door, they tore through two of my shirts and scratched my back. There are people living in the storage units. Definitely a sketchy area. Much nicer storage units for less money in the area. No prorated refund upon leaving, just paid for another month on the 7th (about 140 for a small unit), moved out on the 9th, nothing credited back.
Scott F | Overall ExperienceCustomer service was excellent but the PIN and the card given to me did not work to allow entry to storage area.
Brett T | Online Move InThe employee helping me was doing her best to assist, but she had been dealt a bad hand. I showed up with a reservation for a storage unit, but the whole hallway of units had been freshly painted and I couldn’t move in, couldn’t empty the trailer that was scheduled for return that day, and ended up wasting a lot of time and fuel. They did extend my trailer reservation at no cost, which I appreciate. Hopefully, move-in today will go more smoothly.
Daniel M | First ImpressionsThis was a complex move. I rented a trailer a van and a storage unit at my destination in another state. Excellent efficient service despite being quite busy at both ends of my trip.
VIVIAN S | First ImpressionsThe person who assisted us was pleasant and attentive. Very good experience.
Tracy S | First ImpressionsStaff was super friendly and helped check me in so that I would be able to store my belongings
Cynthia C | Online Move InI didn’t expect it to go as smooth and as easy as it did. We were very pleased and would recommend it to anyone looking for storage.
douglas d | First ImpressionsThank you for your services .
Kelly E | Overall ExperienceStaff was very friendly and accommodating. They even helped me get into my truck when I locked the keys inside.
Scott H | First ImpressionsAlly or Allie, was phenomenal. She was a 12 out of 10. The units were wayyyy to small for the price. But, time and again all day Ally was awesome. We needed help all day and she was constantly with us making our day sooooo much easier. We honestly couldn’t have finished in 1 day without her help.
Sean L | Online Move InOverall my experience with Uhaul storage was great. The staff was helpful and kind to me, my family and I are grateful.
alicia d | Overall ExperienceThe online check-in worked!!! No problems. I rented unit 2 hours before moving in and everything worked.
ISAAC D | Online Move InThis is an exceptional indoor storage facility and the staff is very courteous and helpful.
CYNTHIA M | Overall ExperienceStaff and Management were extra helpful. Good Job! Thanks
jim s | Overall ExperienceThe place is an absolute maze, stairs everywhere which makes moving stuff incredibly inconvenient and even painful.
Marissa B | Online Move InManager and staff were awesome!
Erik V | Online Move InWe felt welcome, supported. They went out of the way to make sure we had the storage space we needed. Personal attention was exceptional. We will return for all our UHaul needs. Thanks!
jim s | First ImpressionsI have stored stuff here, rented trucks and vans, and relied on the staff to help me figure it all out and get it done. They are terrific: patient, knowledgeable, and always kind. Plus I appreciate the cleanliness and sanitizing during the pandemic.
MOLLY H | Overall ExperienceDanielleJ. You're Awesome! Efficient.. helpful... fun! Thank you!
kelly q | Overall ExperienceDanielle and Matthew very helpful, informative.. real people. Not trying to sell more of anything. Thank you!
kelly q | First ImpressionsThe size of the units are not as stated. They have low points and odd shapes making it impossible to get some items in them. If I rent a 15 foot truck you should have a unit to fit that cubic feet inside a unit. The stairs to the unit went up about 9 steps. The hall then went about 5 steps forward, then down 3 steps. Then forward about 6 feet, then back up 3 steps. That hall is treacherous especially for someone with mobility issues carrying heavy household objects. My reservation for for a ground floor unit. I was issued a different unit by the clerk, so they do not appear to be able to read a reservation. They one thing they did right was be polite and issue 2 small units free to make up the difference. It was very difficult to access the facility because their is only one street side access point and it was in use by someone. I had to wait for them to unload. I had to nose out into 4 lane traffic to back in. Dangerous. There was a rat poison bait box inside one of the units. Is my stuff safe from infestation?
David S | First ImpressionsWith the exception of one staff member, everyone there was very helpful, supportive, and hospitable. There was a gentleman working outside (I think he was checking in returned vehicles and overseeing the lot) who I felt was condescending and made me feel stupid. The friendly people at the counter directed me outside after finishing payment and registration, and told me my truck number. I had my key, and went out to find it. I (wrongfully) assumed that my truck would logically not be one of the blocked in trucks in the lot, seeing as how I had just paid and was ready to leave to start my move. I couldn't find my truck, since I was just checking the front row of them. In my mind, why would I get a truck key for a truck that I couldn't get out of the lot? The trucks were parked in about a 6 x 3 setup. Mine happened to be a truck trapped in the middle of them. I tried to get assistance from this male staff member who was outside, and without even looking up from what he was doing, told me it was right there, and he seemed frustrated that I was so inept and couldn't complete the simple task of finding my own truck. He obviously didn't feel like being much help, so I looked harder. It was then that I found my truck, blocked in, in the middle of this rectangle of trucks. How does it make sense that my truck would be trapped in by the others? You just gave me the key expecting me to pull off of the lot. And this guy was making me feel dumb for not being able to find it? There was a family also searching for their truck as I finally found mine. This male staff member seemed oblivious and/or apathetic to both the plight of this family as well as my own struggles. I got into my trapped-in truck, as this lost family realized that their truck was the one blocking mine in. I don't blame them for this issue though. That male staff member should have cared and been perceptive enough to realize that it was taking an inappropriately long time for two sets of customers to find their rigs, and came over to help us. Even if he thought we were idiots, you're in a customer service business. After getting my truck out of that puzzle-box, I pulled it around to the loading area. I should also mention that this was the same guy who escorted me to my new storage space. En route on foot, he asked me which unit we was mine. I didn't know. He commented on how it made him worry that (or something along those lines) I didn't even know what number unit I had. Sir, I had JUST paid. For a unit that I only signed up for because your associates had offered me a free first month if I did. Ok, I agree, I should know what unit I had just rented. But you didn't know either, and you were the staff member ESCORTING me to that very unit. You didn't know either, and I felt it was very inappropriate for you to have commented on that to me. If I'm a customer, and I'm not doing harm, you don't let those opinions out in a blaze of glory in your attitude towards us. It made me feel bad and not want to work with you anymore. Overall, my uhaul experience this time was pleasant, and I was really happy to have those services available in my community. My experience with this one staff member shouldn't inhibit other people from patronizing this uhaul's services. I wasn't even going to say anything, but Uhaul just emailed me and asked me to fill out a survey about my experience. So, I'm just trying to be honest. I would definitely use this specific Uhaul facility again. I'll just stay away from this one grumpy guy. Maybe he was having a bad day or something, but I'm already stressed out from the move. Please don't add to that stress.
Zach W | Overall ExperienceVery friendly and helpful staff. This facility has a very small parking/loading area, but this never posed a problem with us, and we accessed our storage unit very regularly. The small loading zone was always empty and available for us to park and load but I could imagine a scenario where it would be too small for more than one car or especially more than one U-Haul truck.
Casey M | Overall ExperienceVery satisfied
Arnel L | Overall ExperienceI'm happy with my experience here. The only consistent trouble was with access hours which I wish were extended or just 24 hrs. 7pm is quite early for closing off accessibility. Otherwise, all good.
eric b | Overall ExperienceI contacted u haul storage of Olympia and they went out of there way to change the drop location for the trailer I rented for me. Great place really helpful
Jacob B | First ImpressionsAlways could get in and check on my things or remove what I needed and the help was great and friendly.
Arvell G | Overall ExperienceAwesome place great staff
Kristopher K | Overall ExperienceI am not willing to comment further.
molly h | Overall ExperienceEveryone there was amazing. I couldn’t be more happy with my experience there.
Cory A | First ImpressionsI felt the facility was very secure and the staff was always courteous.
Colette R | Overall ExperienceOverpriced
Karen B | Overall ExperienceOlympia location great. Uhaul in general horrible. Was quoted 20$ a day extra then got told it’s 40$. Told my free storage is at one location was told they don’t participate and had to move to another
Jeffrey O | First ImpressionsDo you haul stuff at the Olympia location are always friendly and helpful and go above and beyond to provide excellent service!
Susan H | Overall ExperienceWe had some issues with the signal lights on the trailer, but their roadside assistance, immediately took care of the issue on our trip from South Carolina to Washington.
George C | First ImpressionsTHANKS AGAIN !!!
bobby t | First ImpressionsVery helpful staff, very clean storage units. 👍🏽
cindy r | First ImpressionsTreated with respect and was 100% satisfied.
james g | First ImpressionsAll of the staff have been wonderful at U-Haul, from the reservation agent Merrilie at U-Haul Belmont California to Noah at seaTac U-Haul. U-Haul has been the best part of my stressful move.
Susan H | First ImpressionsI was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.
Justine A | Overall ExperiencePick up and drop off was easy, customer service was very polite and nice.
Carrina C | First ImpressionsVery professional and personable and helpful. The guys running the location really knew what they were doing!
Valerie I | First ImpressionsGreat staff
Brandon A | Overall ExperienceWe returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.
Ellen A | Overall ExperienceEver since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti
Theodore F | First ImpressionsWe shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!
Marilyn M | Overall ExperienceNice job dropping off and picking up the box.
Byron C | Overall ExperienceLoved the professionalism and ultimate customer service from all the employees. This place is great!
Darla C | Overall ExperienceMy Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.
John B | Overall ExperienceThank you
Ray C | Overall ExperienceThank you
Bryan V | Overall ExperienceU-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!
Wendy F | Overall ExperienceThe employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.
Joshua G | Overall ExperienceEveryone was quite helpful.
kristen h | Overall Experienceyes.
David N | Overall ExperienceThe staff was professional, courteous, and very helpful.
Darla C | ReservationFriendly Customer service reps.
Joanne L | Overall ExperienceThanks for letting me use your truck and Storage
james l | Overall ExperienceI was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.
Chanda M | ReservationEveryone was very helpful
paul p | Overall ExperienceThis Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.
gerald b | Overall ExperienceIf I can give more than 5 stars I would.
Sheldon P | Overall Experiencethey got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.
douglas f | Overall ExperienceThe only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!
Janice K | Overall ExperienceGreat experiance all around. Thanks!
Brett W | Overall ExperienceCruse control on 15" truck would be helpful
BIPIN S | ReservationI used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me
jeff s | Overall ExperienceI’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.
Roxann W | Overall ExperienceI was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit
Corina S | Overall ExperienceNoel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.
Christopher L | Overall ExperienceSaid I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude
Tracy p | Overall ExperienceVery helpful
ROYCE C | Overall ExperienceMy rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.
Dever h | Overall ExperienceThe staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)
lindsey c | Overall ExperienceThe storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem
ryan r | Overall ExperienceGreat customer service.
karen k | Overall ExperienceThe only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.
MICHAEL P | Overall ExperienceAndrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling
Charles W | Overall ExperienceThank You!
Jeffrey J | Overall ExperienceEveryone did a great job.
Dave P | Overall ExperienceThis U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.
Mallory P | Overall ExperienceThey have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.
CYNTHIA B | Overall ExperienceGreat place
John R | Overall Experience