Customer Reviews for U-Haul Storage of OHare

964 reviews

1731 S Mt Prospect Rd   Des Plaines, IL 60018

(224) 220-1635

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Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(224) 220-1635

1731 S Mt Prospect Rd
Des Plaines, IL 60018

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

When I vacated the unit on February 14, it took over a month to convince the management that I had done so.

Jeffery Leichman  |  Overall Experience 
Rating:
1.0

The lock system shut down on Sunday

Yingjia Liu  |  Online Move In 
Rating:
5.0

Good Place to store your PC parts. Clean and safe when first time walk into this huge buildings, and restroom near elevator, and easy to find the my self-storage, and guy was clean the place and keep this place clean and safe at same times. Will use this self-storage more later of my life if I need to move cross the states again. And this is sleep worry free self-storage in USA anyway!

Ying-hung Cheng  |  First Impressions 
Rating:
1.0

The customer service staff needs to go to customer service and emphty training. Fl

Illene Hoskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genowefa Jarosinski  |  Overall Experience 
Rating:
3.0

There was no one available to answer questions on site.

Marquitta RODGERS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalie Swiatek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genowefa Jarosinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORIEL DE PEDRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORIEL DE PEDRO  |  Overall Experience 
Rating:
5.0

Ms. Mertes and her staff are very hard-working and hospitable. They will do whatever they can to meet your moving and storage needs. It is hopeful that my move-out is not good-bye but simply so long. They are strongly recommended.

Joe Brush  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Ibarra  |  First Impressions 
Rating:
5.0

Good people perfect store clean no animals and good guys

alberto espinoza  |  First Impressions 
Rating:
3.0

There was a Rat trap in the middle of my unit when Inopened it.

Johnathan Burns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeste hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONNIE DINGELS  |  Overall Experience 
Rating:
5.0

None

PAT FLANNIGAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Griffiths  |  Overall Experience 
Rating:
5.0

So happy 😊

artur jarosinski  |  First Impressions 
Rating:
5.0

The staff is extremely nice friendly and helpful. They conduct themself in a professional manner and never rush you even with a long line of customers waiting

Nancy Enblom  |  Overall Experience 
Rating:
5.0

Just what I needed.

Ramon Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN MIJARES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanko Yanchev  |  First Impressions 
Rating:
5.0

The staff I talked with on the phone were very good. I have had more dealings with the people at the Desplaines location and they are extraordinary. They go above and beyond to help you even when it is super busy. They’re very friendly and really care about their job.

Nancy Enblom  |  First Impressions 
Rating:
5.0

Only thing there was no lock in unit. The person at the counter said there will be one

scott sandoval  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamb Stephen   |  Overall Experience 
Rating:
5.0

I was charged after I made my intentions to leave known and emptied my storage. I need a refund please

TOMILOLA ODUEYUNGBO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FILIP JAROSINSKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Giovinco Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES HENKEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Gutierrez  |  Overall Experience 
Rating:
5.0

Alarm goes when I open my unit during the day.

Daniel Jelin  |  Online Move In 
Rating:
1.0

First of all I asked for a bigger storage facility they charge me $89. I explain to them that I had renter insurance and showed him a policy first month I didn’t get charged second month and third month I was charged went to talk to manager and asked her about, a better rate on this very small stores are room. She told me she cannot work with me or cannot reimburse me for the overcharge on the insurance issue. I decided to cancel the 12th of this month which was early. She said that I could not be compensated for the difference Prorated what is the word she used? I asked then why at first is prorating when I showed up on the 12th to use the storage unit from beginning she did not have anything to say except no no no no not good for business.

dennis gonzales  |  Overall Experience 
Rating:
5.0

Loved them so bad! Enjoyed them my full year and very helpful

Demyjah Gibert  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanisha Geavaras  |  First Impressions 
Rating:
5.0

So happy 😊

ARTUR JAROSINSKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell Jackson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MIKE COLON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Avelino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanika Marable  |  Overall Experience 
Rating:
5.0

Enjoyed Uhaul facility thank you

Mark Schumacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rivera  |  First Impressions 
Rating:
4.0

N/A

Rogelio Guzman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

VINCENT DOTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA LICHORAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise & Tim Alferes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Alferes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Vargas  |  Overall Experience 
Rating:
5.0

I like this location, stuff very friendly and ready to help.

BOGDAN ZALESKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Brueser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew gawlik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Sizemore  |  First Impressions 
Rating:
5.0

You made it so easy thank you Ilene, Bri and Vanessa.

Jesela Perkins  |  First Impressions 
Rating:
5.0

Ilene ,Bri and Vanessa as always thanks for all your HELP! Great customer services.

JESELA PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genowefa Jarosinski  |  Overall Experience 
Rating:
5.0

Vanessa was very helpful, flexible and professional whenever I spoke to her.

Thomas Trousdale  |  Overall Experience 
Rating:
5.0

Drive in to unload, available flatbed Dollie’s and automatic doors are features not available at public storage I used in pass. The one month free and low cost 5’ by 5’ unit makes the price right for my needs.

Carol Podraza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MCKENZIE  |  Overall Experience 
Rating:
5.0

Staff was professional, efficient and knowledgeable. They took time to ensure I understood all the instructions. Appreciated they’re staying a little bit longer to assist me. Thank you so very much

Hilda Tamayo  |  First Impressions 
Rating:
5.0

Excellent thank you 😊

OCTAVIO CASTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Gamez  |  First Impressions 
Rating:
5.0

The service was excellent, the manager Ilene Mertes, explained everything to us.

javiel Mercado  |  First Impressions 
Rating:
5.0

I love you guys thank you so much. And also great customer service.

BARBARA MANIERRE  |  First Impressions 
Rating:
5.0

Shout out to Vanessa for going way above and beyond! She was very amiable and extremely helpful not to mention very competent. She radiated positivity. No question asked was too "dumb" for her to answer. U Haul is very fortunate to have someone of Vanessa's type to be the first point of contact for customers. In my opinion Vanessa is a people magnet!

maryann ales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DILLARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rupert Alegre  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Genowefa Jarosinski  |  First Impressions 
Rating:
3.0

Clean and safe yes but I check out a month before and the employee told me that I don’t have to do anything and next month you charge me another one.

Michael Athanasopoulos  |  Overall Experience 
Rating:
5.0

Wery niceby

ARTUR JAROSINSKI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jyotsna Diaz  |  Overall Experience 
Rating:
4.0

Great staff in desplains

Marlon Trevor Caliste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Vargas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susana Gegner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELENA ERKEEVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLAE HARIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Said Alshaikh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Dippolito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Thornton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry Trexler  |  Overall Experience 
Rating:
5.0

Vanessa was the best!

Brittany Vernon  |  First Impressions 
Rating:
5.0

Take me out on a steak dinner.

joseph lazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharlena Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuelito Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Vinci  |  Online Move In 
Rating:
5.0

Ilene was very nice and professional, the facility is beautiful and well-kept. Best storage unit I’ve ever rented

Nick Lorusso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Burdi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARRELL SAVANNAH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Villasana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade Adomako  |  Overall Experience 
Rating:
5.0

The facility is clean and accessible and convenient for handling heavy weight furniture.

BAMAPADA CHAKRABORTTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF FINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEVVIN JUAREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Giovinco Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leonard Gentile  |  First Impressions 
Rating:
5.0

Excellent service

Jose Portillo  |  First Impressions 
Rating:
5.0

I would like the office hours extended to 10 pm at the Rosemont location. But overall, I was happy doing business with this facility, and I will definitely use it again.

Shaimaa Ibrahim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james pasternock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON ALICEA  |  Overall Experience 
Rating:
5.0

Very clean and well kept. Definitely will be using uhaul storage again.

ERICA WALTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Tsai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Tuntland  |  Online Move In 
Rating:
5.0

Everything was great the staff was very helpful. My move out date was Nov.26,2022 not Dec. 19,2022 I rented a truck that same date to move out. I enformed the staff that I was leaving the storage the same time I rented the truck. THANK YOU FOR YOUR GREAT SERVICE I will be useing your service agan in a year see you than.

julie whyte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malgorzata Medyk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARRON TOUSANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAN CHEUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER MARCINAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Mayzure  |  First Impressions 
Rating:
4.0

Whilst the renting followed its course, everything was fine (clean location, easy access, well lit, etc.). Cancelling however was a bit confusing but worked out in the end as well. Thanking the U-haul team of the O'hare location, J. Overman

Joannes Overman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Trexler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Maluchnik  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sylvia Ibarra  |  First Impressions 
Rating:
5.0

The whole team at the DesPlaines IL location are awesome, friendly and helpful. I will definitely recommend them to all my friends... Thanks guys

CINDY SHAVER  |  Overall Experience 
Rating:
5.0

Awesome place! Clean and secure. Staff is so helpful and patient.

Rowland Anselmo  |  Overall Experience 
Rating:
4.0

I'm impressed with the size and cleanliness of the facility. Really like the alarm security of each unit.

VINCENT DOTSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamera Barfield  |  First Impressions 
Rating:
5.0

That are very nice people working in that I am very happy what they did to me I appreciate it for everything what they done for me I will always recommend to other people thank you for everything what you done for me for until standing to me. Be safe Halina Lubinska

Halina Lubinska  |  Overall Experience 
Rating:
5.0

Muy limpio y muy amables las personas que están en esos servicios gracias 🙂 🙏 muy buen servicio gracias muy amable 😉 gracias

Olga Madrigal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARLENY COLON  |  Overall Experience 
Rating:
5.0

Vanessa was extremely helpful and patient.

debra tignor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAQUEL JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES DILLARD  |  First Impressions 
Rating:
5.0

I don’t need the extra 10x 10 space. I was charged for the lock- pls refund.

NORIEL DE PEDRO  |  First Impressions 
Rating:
1.0

I went back the following day after I rented the unit to cancel because it was no longer needed. The on-site agent moved me out of the system and said I would receive an email confirmation. After two days I called back because I did not get the email, and was told I was never moved out the system and it would have to be done again. This was two days ago and I have yet to hear from anyone regarding my second request to cancel the unit.

danny tate  |  Overall Experience 
Rating:
5.0

Vanessa is always very nice kind sweet and very helpful the best employee ever

Kendall Hooker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rubina Patel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iryna stenyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER MARCINAK  |  First Impressions 
Rating:
5.0

U-Haul's service was great with low prices and made our move very convenient.

Abraham Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Sizemore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA CASTRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT KELLER  |  First Impressions 
Rating:
5.0

No comments

BARBARA LICHORAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ewa Staniszewska  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Carlson  |  Overall Experience 
Rating:
2.0

The online check/move-in process was amazing! The incredibly frustrating aspect of the whole thing was while I was moving and in my literal last load, a red tag and lock was placed on the unit saying I had to check in the office to get it removed. The office was at ANOTHER facility that I had to drive to. When I got there, I explained that I had registered online but the woman at the counter said the unit was “uninhabited” and I wasn’t allowed to be there. I had her check again, at which point she said, “if you’re okay now.” I don’t know if there was a glitch in the system or if it took longer to register but it was EXTREMELY FRUSTRATING and added an extra 30 minutes unnecessarily to my move-in.

Sarah Stram  |  Online Move In 
Rating:
5.0

Great service, frendly very helpful.

julie whyte  |  First Impressions 
Rating:
3.0

The description of the storage space is misleading. The space for 5 x 5 x 10 is misleading because the door opening is less than 5 feet. The door opening for the 5 x 10 x10 is also misleading - again the door opening is less than 5 feet.

Noriel De Pedro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Allen  |  First Impressions 
Rating:
5.0

Ilene and Vanessa are pleasure to work with.

Ilhom Shoev  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE GARNETT  |  Overall Experience 
Rating:
5.0

Ilene at the office and Vanessa at the storage location were both fantastic.

Natalie Swiatek  |  First Impressions 
Rating:
5.0

The facility in Des Plaines IL was immaculate and very clean. The staff and manager were very welcoming and professional. I would definitely recommend this facility. They also had the first month free promotion.

sharon clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabiola Lopes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE HUSTON  |  Overall Experience 
Rating:
5.0

Experience was just afine.

Patricia Browder  |  First Impressions 
Rating:
5.0

Helpful and friendly service.

Anthony Chmilenko  |  Overall Experience 
Rating:
5.0

This was an outstanding facility. It was very secure and convenient. Loading and unloading was easy and not an issue regardless of weather. The staff was very helpful. If I needed storage longer term, I absolutely would use this facility.

Craig Baer  |  Overall Experience 
Rating:
4.0

Received this survey so I guess my storage contract was cancelled. Have not received anything saying it was and that there was/was not a cleaning fee added. No news is good news?

James Zazkowski  |  Overall Experience 
Rating:
5.0

10/10 recommend! As soon as I walked in a gentleman who was walking by said good morning and told me to head to the desk and someone would be happy to help me. I had a unique situation with my Ubox and storage unit and Ilene was professional, helpful, efficient and so kind from beginning to end. She explained everything well and was patient with all of my questions. I was so happy I didn’t have to unload and transfer in the snow, the facility was enclosed and temperature controlled and SO clean. Love the moving carts that were available-super helpful. I would recommend this location to anyone.

NICHOLAS CONWAY  |  First Impressions 
Rating:
5.0

Its good

Nadir Senhaji  |  Online Move In 
Rating:
5.0

very professional service.

Wojciech Socha  |  Overall Experience 
Rating:
5.0

This was one of my best experiences I’ve had with the level of service I received from two young ladies at the front counter. Not only was everything explained perfectly clear but they made it easy to move my stuff in. I can’t even begin to mention how clean the store looked upon arrival. You could still even smell the floor cleaner. After I was helped by the two young ladies I went over to the unit and same thing there. Loading Area was clean including the elevator and bathroom. Not a single piece of garbage to be found outside of its place. Best Uhaul facility I’ve every been.

Pedro Garcia  |  First Impressions 
Rating:
3.0

We used this facility because we were moving abroad. The day we left we had to make an early run to put last minute stuff in the unit. However, somehow, due to an error on uhauls part, they locked our unit for “payment failure”. Except we had the first month free and it had been two weeks. When we went to the office, it was closed and the woman that we did track down working on the trucks couldn’t get into the system. It was definitely added stress and wasted time we didn’t really have. Hopefully in the future this doesn’t happen to others. That’s been the only issue we’ve had though.

Allison Flanagan  |  First Impressions 
Rating:
5.0

My only concern was that I was unable to use the security system and the alarm went off. I was then unable to lock the unit. I've been back and the same thing happened. I'll follow up with the facility and find out what I'm doing wrong. I'm sure it's my fault. The process and facility are top notch - glad I found this facility.

DARYL LITTLE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ena Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Joseph  |  First Impressions 
Rating:
2.0

1) Was difficult to find the location, 2) Nobody answers the phones, 3) Was difficult to sign on, 4) Large space for the regular price, 5) Convenient 24 hr access, 6) Very kind and professional female associate.

Alex Smida  |  Overall Experience 
Rating:
5.0

Thank you for making it easy and not complicated.

Myrna Soriano  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NANCY HOTH  |  Overall Experience 
Rating:
5.0

Everyone at O'Hare Uhaul is very pleasant and professional. I couldn't be more pleased. Thank you.

THOMAS VESCIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viorica scheau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Framke  |  Overall Experience 
Rating:
5.0

well and be yonder

Giovanni Insolia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE MCLAFFERTY  |  Overall Experience 
Rating:
4.0

The building address was wrong. I didn’t know where to enter the building. A picture of entrance can be a big help.

MOHAMMAD SAMIE TOOTOONI  |  Online Move In 
Rating:
5.0

Thanks you, very much, we will always use you.

chantel robinson  |  Overall Experience 
Rating:
5.0

Muy buen servicio

FELIX TORRES CORTES  |  First Impressions 
Rating:
5.0

This was my first time using U-Haul facilities and I have highly recommended them to all my family, and will definitely use U-Haul for my next move. Thank you for an exceptional customer service and experience.

umaymah tabani  |  Overall Experience 
Rating:
4.0

Alarm disable procedure was not week described, we set off the alarm opening our unit every time

Zach Fiscus  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Quinealty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLE BOONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ixiomara Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Murphy  |  Overall Experience 
Rating:
2.0

There was oil on the floor when I moved in and got on my boxes. I had to clean it up with paper towels and cleaner. I am not sure if it came from the next unit. I slid and almost got injured when moving in.

Kurt Wysock  |  First Impressions 
Rating:
5.0

This is a very well kept facility. This was my second storage place in past 3 months and was extremely impressed with the difference from the first company I stored with.

Brock Brondsema  |  Overall Experience 
Rating:
2.0

I ordered a small storage unit but upgraded in person with the Uhaul rep earlier in the day to a 10 by 10 unit. I moved at night and when I arrived to my storage unit with the uhaul truck and movers, I was given the wrong size unit and couldn’t empty out the uhaul truck. I still had to pay the movers despite the job not being complete, and I ended up having to rent the Uhaul for an additional day. I also have to hire new movers to load my stuff into the larger storage unit now and that one mistake cost me a lot of money. Hi

Nica Larkin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEREK BURT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tary-Ann Barthelus  |  Online Move In 
Rating:
4.0

Please replace and mark the trip hazards at the sliding entry doors so they are visible above the carts they are a nuisance and caused a shin injury to one of my workers. They also caused some breakage when a couple boxes to fell off the cart.

connie ashbaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Kalemba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VICTORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frnacis Bulatao  |  First Impressions 
Rating:
1.0

Cuz I Bought a lock from them saying I was able get my 15 dollars back and I never did if it was like that I would of just I bought myself

Robert Zamora  |  Overall Experience 
Rating:
5.0

All of the staff were friendly and very welcoming, which made for a fun experience. The storage facility has everything you could need and is so well maintained.

Eddakrissa Rivers  |  First Impressions 
Rating:
5.0

The reason I would not recommend it, despite really good customer service and facility, was the continual feeling of: “Would you like fries with that?” I am a capitalist and business owner, too, but it was all too much: dictating the type of luck to use, the attempt to upsell insurance, the attempt to upsell 24-hour access, etc.

Christine Deussen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Murphy  |  First Impressions 
Rating:
5.0

Answered all my questions and team members were very helpful.

Steven Amaya  |  Online Move In 
Rating:
4.0

I haven’t been able to login on the website. I was able to get into storage facility. I will be moving items in July 5

connie ashbaugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Cox  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mariusz Mielko  |  Overall Experience 
Rating:
2.0

The guys that work at this location don’t have there act together.

Chris Olmstead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALTYN ABDURASULOV  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rhodes  |  Overall Experience 
Rating:
5.0

Amazing

Jessica George  |  Online Move In 
Rating:
3.0

It was clean when I walked in. When the agent opened the unit had a big mouse trap. I was very concerned. I looked in it nothing there. But still very Leary. I had to rent it because I was already there and my stuff needed to go somewhere But not happy if I find mice poop or bugs in my stuff

Kimberly stacy  |  First Impressions 
Rating:
5.0

Excellet

Yiriell Emmanuelli Sanchez  |  Online Move In 
Rating:
5.0

U-HAUL HAS REALLY UPPED ITS GAME AND DONE A GREAT JOB OVER THE PAST DECADE INTO WHAT IT SHOULD BE. WELL RUN FACILITIES AND TRUCKS THAT MEET YOUR NEEDS. THE STAFF WAS GREAT AT THIS FACILITY. THEY REALLY KNEW THEIR JOB AND HOW THE WHOLE THING WORKED.

Gregory Schilling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALTYN ABDURASULOV  |  First Impressions 
Rating:
5.0

Did everything you needed to happen.

Gregory Schilling  |  First Impressions 
Rating:
5.0

Staff was helpful and move-in was quick and easy.

Henry Soos  |  First Impressions 
Rating:
5.0

N/A no coments all its 10 +

Sretco Subin  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, friendly, helpful. Facility was well maintained , was a positive experience.

matthew rolek  |  Overall Experience 
Rating:
4.0

So far, the experience has been very good and a couple of the agents, Lisa and Vanessa, have really gone above and beyond. My only real complaint is that they can be really hard to get a hold of unless you call first thing in the morning. If you get the afterhours/overflow answering service, forget about it. I get that they are a busy office with a handful of staff, but with everyone's personal possessions here, there may be more than a few salty customers left hanging. Otherwise, we are happy customers and have had a good first year.

Mark Lester  |  First Impressions 
Rating:
5.0

The process was easy and convenient. The location was fantastic. The storage unit was fairly priced. Overall a great service and I would highly recommend.

Kallie Haas  |  Overall Experience 
Rating:
5.0

Everything was great. Everything was clean staff was helpful.

mike kuzmyak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M2 Easy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Yelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Lenoir  |  Overall Experience 
Rating:
5.0

On time delivery of storage pods, easy access to storage locker.

Alexia Marshall  |  First Impressions 
Rating:
5.0

It really was a very good experience, the only little thing is when i try to call , the wait is kind of long, but then I realized that you can almost manage everything online, I will definitely prefer it to Lifestorage.

Nadir senhaji  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joannes Overman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott Fowler  |  First Impressions 
Rating:
5.0

very helpful!

MARY LEWIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Blohm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Liakopoulos  |  Overall Experience 
Rating:
5.0

Vanessa waited on me and was excellent with her customer service she gets 20 stars for her effort. Thank you Vanessa

CAROLE BOONE  |  First Impressions 
Rating:
1.0

They did not explain to me how to rerurn the truck and I had to read online and now Uhaul is charging me extra 50$ because I left keys in ignition and did self check. Terrible service and never ever again will use U haul

Angel Odzhakov  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Jacobson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin Rutherford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Morales Donato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nidia Elizalde  |  Overall Experience 
No reviews have been submitted for this location.

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