Customer Reviews for U-Haul Storage of North Miami Beach
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

362 reviews

2100 NE 162nd St   North Miami Beach, FL 33162

(305) 947-6461

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(305) 947-6461

2100 NE 162nd St
North Miami Beach, FL 33162

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jacques Sandoval Jafif  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY MEDINA  |  Overall Experience 
Rating:
5.0

Thanks to Peter and Lynette who made sure the unit was clean 👌to my desirable . Poor bleach and scrape out all stains. They were very nice and friendly. Great team worker. Thanks

MICHELE GEORGES  |  First Impressions 
Rating:
1.0

I had a really bad experience yesterday with one of the girls at your front desk, my receipt says Melisa. She is really rude person, while she was taking me and setting up for my storage she was on the phone with the bf base on the conversation she had I realized she was distracted at the same time trying to give me info. I went to the storage with the password she set up and didn't work, I called back to the office and she start screaming at me saying I was wrong and I didn't follow the map and she just hung up saying now we have to go there. The other co worker (male) came to try the password and he confirmed it didn't work, he call to the office trying change and nothing. He went back to the office call someone with me on the phone( while I'm waiting at the gate, already pass 1 hour) and nothing nothing working he can back again to open for me to put my stuff in the storage, and nobody fix my password, they only say I don't know. So now today I have to go back after work again to the office to see what's going on. I know is 1 month free but I don't deserve this treatment as a customer this girl is so rude, having a conversation with someone outside work while taking customer so of course she couldn't done correctly my profile or my password.

CARLA CASTRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raquel buitrago  |  Overall Experience 
Rating:
1.0

My unit was leaking and lots of my stuff got damaged

MARIE CLAIRE CELAIRE  |  Overall Experience 
Rating:
4.0

I parked unloaded the car then I walked around and then came back to be denied access but I did get a new code to solve the problem.

Candace Jaghai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen CERTO  |  Overall Experience 
Rating:
5.0

Was a very satisfied customer for four years at this facility and would use it again for any of my storage needs.

Ronald Rose  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maria Sonia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRE-LOUIS R. TOUSSAINT  |  Online Move In 
Rating:
5.0

Ms. Lynnette Finnie runs a well- maintained office. Her reps are well-trained also.

MARY LALANE  |  First Impressions 
Rating:
5.0

Ms.Lynnette Finnie, store manager, runs a very well- organized office. Her reps are well-trained, too.

MARY LALANE  |  Overall Experience 
Rating:
5.0

Every time I come into this location I always get the best Customer Service every single staff is friendly and always has a smile on their face. I love it.

Keturiah Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Whiteman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo Lopez  |  Overall Experience 
Rating:
5.0

There is nothing to comment about because everything and everyone have been well Profesional thanks.

Evonne Allen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Natarsha Wooden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN SAWYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN SAWYER  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Yareneys Montesdeoca  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Paulo Stein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larryston Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonid Kobrin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Paramo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Wright  |  Overall Experience 
Rating:
1.0

Some staff members were helpful and friendly, the majority was not. Customer service agents from the 800 number are some of the worst I have ever encountered in any industry. Definitely overpriced, rent went up often. Overall my experience was not a good one

Gary Paulino  |  Overall Experience 
Rating:
5.0

Great storage space

Nicole Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUr SHELLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Jackson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MArjorie israel  |  First Impressions 
Rating:
4.0

Need more than one staircase in each building. Thank you for the flat bed dolly.

Catina Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa correa  |  Overall Experience 
Rating:
5.0

Excellent service very very pleased. I highly recommend these guys

RETSIDISTSWE GRIFFITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FRENCH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrina Bell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAYANAHMED S ALZAHRANI  |  Overall Experience 
Rating:
5.0

Very thing was great, one employee not so nice

Shirley Biggers  |  Overall Experience 
Rating:
2.0

Staff is unorganized. The assistant manager is very rude and unprofessional. Gate at storage unit has been broken for weeks and was never fixed. Anyone can just walk in off the street.

MATTHEW STRAUSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Rowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jefline Avilma  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuelo Nicholls  |  Overall Experience 
Rating:
3.0

There was rat poop in the storage unit that I rented

Yves Siroit  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIE CLAIRE CELAIRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Pozo  |  Overall Experience 
Rating:
2.0

There was no lock in my unit has notes in the instructions. The unit was difficult to find at first and the staff was not helpful. The description of the unit was not clear. Was surprised when the upper unit required a ladder to access. This was very inconvenient and made storage very difficult. Overall not very satisfied and regret moving to this storage unit.

Michael Triggiano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

hona hooker  |  Overall Experience 
Rating:
3.0

I've used this storage facility twice. The first time was for 2 months and the second time was for 9 months. I had no problems the first time, but my unit was filled with roaches the second time. Both times I used an outside unit without temperature control; I am sure the heat and humidity played a role in encouraging roaches. I would highly suggest you get a temperature-controlled unit and visit your unit often to spray for roaches.

Gavin Gaynair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aida Nesimi  |  Overall Experience 
Rating:
3.0

I found a dead roach in my unit the day I was moving out my belongings. The day I called to ask how do I cancel my unit I was out on hold for 14 minutes. Very rude the first associate I spoke to in regards to close my account.

Ana Garcia  |  Overall Experience 
Rating:
3.0

My unit did not have a lock in it as described to me.

MELANIE CLEMENTE  |  Online Move In 
Rating:
5.0

I like storage thanks

Cinthia Lainez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catina Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID DOOLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Garcia  |  Overall Experience 
Rating:
1.0

Went through Covid and major surgery and tried explaining late payments storage increased almost 100 dollars with no update of amenities or services provided then I called to try and pay was told my account was up for grab to only receive a letter two wakes later for payment before I loose it then I asked to at least retrieve my personals such as important docs and was not allowed. Will never seek uhaul services again

Latitia Thomas  |  Overall Experience 
Rating:
1.0

I was very excited to find a 24 hour storage facility but a couple months into renting my unit someone from the storage facility burglarized my unit. My electric skateboard was stolen and my helmet was gone. Management have never told me who broke into my unit and who stole my belongings. A few days later, I got a call saying my stuff was found in an empty unit. Moreover, the storage facility had dozens of people living in their units, even in my building their was 3 people who lived in their units. The entrance to my unit smelled like urine, appears those who are living their are urinating outside by the doors. Their is trash in the hallways and outside. The doors to our buildings were left open by other tenants and management had no clue. Overall, this is not a safe facility considering those living their could be criminals and rapist etc. Not safe for a woman to go there.

Damolens Jean-Baptiste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sterphonie Joseph  |  Overall Experience 
Rating:
1.0

Uhaul customer service is the worst ever. Uhaul are giving a service that is paid by the client who they do not respect.

esteban cueva  |  Overall Experience 
Rating:
1.0

I have about a bad customer service on this location 2269 NE 163 street I wait for 2 hours for get the van and olso they don't have a good comunication I was in the store this my first time I don't get no help I have to do everything by myself I call the manager she drive 3 hours from the store is only one lady whit everything she try to help me how can open the store for put my stuff inside so you have to fixe all this detail about customer service thanks javier solano

JAVIER SOLANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen CERTO  |  Online Move In 
Rating:
3.0

This facility was clean and well maintained, but I went there a three times to pick up some of my tools in there I couldn't get inside the storage door. I checked in then checked out, the keypad said welcome back...but that still didn't work try a couple more time to see if that would solved the problem, no nothing happened, then I went to the office they told me the person who has the key wasn't there. I lost time and money on this a few times and they charged me for late fees while I couldn't get access to the storage unit. I even write to the manager on the app no one answer. I went one last time then they finally send someone to open the door and I took the opportunity to move out the same day.

Joseph Getan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katharine Rigaud  |  Online Move In 
Rating:
1.0

Although I rented my unit at the last minute on a Friday. The representative gave me the wrong storage unit number and I was unable to access the unit. All employees had left for the day. I had to end up getting a unit at life storage. I’m still waiting for a refund. Horrible experience. I’ll stick with uhaul’s transport service and skip the storage next time.

Kimberly Black  |  Overall Experience 
Rating:
5.0

Thanks to Shun and the entire staff for been so helpful!

Juan carlos Rosario western  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR ERGUI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR EISENSTEIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Rivas  |  Overall Experience 
Rating:
5.0

Thank you for everything

nedline Oreste  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LUIS GONZALEZ SCARANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANTERRIA OWENS  |  Overall Experience 
Rating:
5.0

Can't complain everything was great!

Nathalie Lartigue  |  Overall Experience 
Rating:
2.0

No clear instructions on how to access unit. No warning that units required walking up a ladder to access.

VINEET JOSHI  |  Online Move In 
Rating:
5.0

So helpful and knowledgeable staff quickly and easily completed my transaction. Cleanest storage facility I’ve ever seen. The staff shows pride in their work environment. GB

Grainne Boileau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

German Ioffe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Mejia  |  Overall Experience 
Rating:
5.0

Thank you for all your service and support...

Loubna Qazzouh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy Ruff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia thomas  |  First Impressions 
Rating:
2.0

Rude employees

Maria Gripaldi  |  Overall Experience 
Rating:
2.0

The storage floor is in safe The storage facility is in need for renovation Access to door to storage always a problem it’s either left open or the code never work. Getting access is very inconvenient you are unable to call to resolve this issue you need to drive to another location to speak to staff representatives to get one day code which never work again Bad computer system when it comes to door access

GREGORY FERRARA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleg Yakimenko  |  Overall Experience 
Rating:
5.0

Im not leaving you guys i've moved to G6 and i'm glad it was available, because we being with you guys for many years and we are happy there. Thank You!!!! My special appreciation to Denise and Shirley very nice girls Merry Christmas and a Healthy Happy New Year 2023

DIXIE BARRENECHE  |  Overall Experience 
Rating:
4.0

Thanks I would definitely return!!

Tremesha Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orlando boza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert boucher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M.D., P.A. SALAZAR  |  Overall Experience 
Rating:
5.0

Very good

Rodrigo Pagano  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sahara Selli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Myrvil  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maishia Dukes  |  First Impressions 
Rating:
5.0

The staff is very friendly, and they would go an extra mile to accommodate their customers. I was very pleased the way I was treated.

Barthelmy phillips  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sabrina Regueiro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela roudge  |  Overall Experience 
Rating:
5.0

Cuando me devuelven el deposito

Omara Perez  |  Overall Experience 
Rating:
3.0

I only had a problem with me having to always change my access code and still not able to get in my unit when I wanted to get certain things. It was frustrating

ROMANIE ZICOURT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ernesto brizuela  |  First Impressions 
Rating:
4.0

Access door to storage unit are broken. Everything else was excellent

Andrew Kidala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Lawton  |  First Impressions 
Rating:
3.0

With various access points to the split property, it was confusing finding the storage unit. The property is also visibly aging. However, the convenience of 24 hour access is well appreciated.

Gavin Gaynair  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Julio Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDI TOWNSEND-GORDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Curbelo  |  Overall Experience 
Rating:
5.0

Muy conveniente para las necesidades de cada persona .. muy bien organizado

Josephina Fernandez  |  First Impressions 
Rating:
1.0

Uhaul is just a pain to work with. I understand they are a big company, but at some point, one has to wonder if they are sacrificing skilled labor for cheap labor.

Philip Couturier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy Gonzalez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROMAGE ROLDSON  |  Overall Experience 
Rating:
5.0

Me gustaria que abrieran mas tempranoy cerraran mas tarde, para tener mas acceso a las unidades

Rene Torruco  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christiana Browne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenia peach  |  Overall Experience 
Rating:
1.0

Stayed on hold for over a hour and no one picked up.

Christina Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erroll Barrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanvester Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Ever Sanchez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert Haynes  |  Overall Experience 
Rating:
5.0

From the staff at the desk to the guys working in the yard the help and support was awesome… I arrived tired with a trailer I drove all night.. the staff helped with with getting a unit.. helping with the trailer.. friendly and professional from start to finish… great service great people.

Grainne Boileau  |  First Impressions 
Rating:
5.0

Gracias tony

SILVERIO PALACIOS  |  Overall Experience 
Rating:
4.0

At points in time the storage facility electronic gates were not working properly, therefore, access could not be had. Also, quite a few times the hours of operation were not adhered to with no notification of possible available hours, nor a contact number for inquires. However, for the time period we did have the unit it was definitely adequate, clean, well lite, with friendly and helpful staff when they were available. I would use this facility again, as well as recommend it to others.

BARBARA KING  |  Overall Experience 
Rating:
5.0

Very convenient and employees are very nice.

KARINA LOPEZ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tara Tucker  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tommie Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio Santana  |  Overall Experience 
Rating:
5.0

Biggest mistake I made was going into the location to ask for support. I got here and found out this is a secondary location. Wanted to see the size before I ordered. They then said that the primary spot is a little bit away. Went into the main spot on 163 street and had the worst experience ever. Waited 15 minutes to be seen to then be told by the gentlemen they didn’t have any storage available. Would have to come in tomorrow. And somehow he was sure the next day it would be available. Even showed him the link online which said it was available. He stated that it wasn’t and if I got it online, I would still have to come in. Luckily my wife went ahead and bought the locker online and within 2 minutes I had a gate code and a locker number with a lock placed inside. Couldn’t believe how easy it was. Got in and was able to use Sunday to move everything I needed to. Will never go into the location again.

Ksharan Chander  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ryan Laniewski  |  Online Move In 
Rating:
5.0

Again Denise was amazing!!!!!

brett Rogers  |  First Impressions 
Rating:
5.0

La verdad bastante bien y recomendable para guardar tus artículos de valor.

Gabriela Hussein  |  Overall Experience 
Rating:
5.0

None

Christiana Browne  |  First Impressions 
Rating:
1.0

This is scam, this place is a circus, do not come here it will cost you time and money 💵

camilo alvarez  |  Overall Experience 
Rating:
2.0

Wouldn’t recommend

Terrence Florence  |  Overall Experience 
Rating:
4.0

Yes the facility was secure, the only time I went by was in the day time and I did not have any interaction with the staff that's why I answered no. But overall I was satisfied!

Sheila Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linvaldo Gilbert  |  Overall Experience 
Rating:
5.0

I am very appreciative of the professionalism and compassion that this location's staff displayed.

Santoshia Daise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda simmonds  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Natalia Moreno  |  First Impressions 
Rating:
5.0

The free month of storage came as a pleasant surprise and handy just for renting a trailer one way. I actually needed it when the person I was bringing my stuff to for shipping overseas had a death and had to leave the country suddenly I needed to put my stuff in storage just for a couple of days and U-Haul saved the day. Highly recommend and will definitely use them again. The people were great too.

Luc Pierre  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GENO GOTTI  |  Overall Experience 
Rating:
5.0

Just had e bit of an issue with entry my pin was not accepted at the entry keypad but was at the exit very confused.

Luc Pierre  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

diego arevalos  |  First Impressions 
Rating:
5.0

Muy agradecida todo fue excelente!! 💖

yenny mojica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARINA LOPEZ  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tomas Varela  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Jimenez  |  Overall Experience 
Rating:
2.0

Had to cancel use of facility because storage was unreachable up a ladder. When making reservation I explained that I had heavy furniture couches etc .There was no way to get them into that loft for storage.

erma huggins  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stanley Sainville  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stanley Sainville  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience, VERY VERY unprofessional staff that works at this location.

Terrence Florence  |  First Impressions 
Rating:
1.0

No ventilation in the storage area

Rodney Burnes  |  First Impressions 
Rating:
3.0

First of all, all the signs posted read access 24/7 to the storage facility. However, I was not granted access after 10:00 pm and no one told me that I needed to pay an extra $10 to benefit the 24/7 access. Secondly, I informed your staff on Saturday December 11, 2021 that all my belongings were removed from the unit and that it was now empty and available to be rented out. She promised that she would take care of it. Five (5) days, nothing was taken care of resulting in a $133 monthly charges for nothing. This had caused me to make another trip to the facility by taking a video of both empty units to show that both units were empty and that they needed to close the contract. Also I rented a 20’ truck from you guys when I returned the truck. You guys charged me $36 for 2 gallons of fuel but yet I accidentally left my personal dolly in the truck. When I return a few hours later to retrieve it, it disappeared in thing air. Somebody clearly inspected the truck before renting it out. They realize the fuel was low but they did not realize that this dolly, totally different color from yours, didn’t belong to you guys. I was told that I lost my dolly forever and no one will return it or pay for stealing it. This is the second time o lost items left in a truck rented from your facility. You need to have a lost and found policy to keep customers items left in your truck to be returned to them when found, otherwise this is theft. So let’s fix the problem so no other customers will lose their precious items forever in the future. I hope you get the message and take swift action to fix the problem Mr. Tony, thank you.

Gerald Laguerre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junior Burke  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria Perez  |  Overall Experience 
Rating:
3.0

The Main store needs new Management..

RAYMOND CUPID  |  Overall Experience 
Rating:
5.0

Good

ALAN AGUZAROV  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Inocencio  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Walter Poch  |  Overall Experience 
Rating:
1.0

Need to be more customer friendly, could have walk through access process, no Dolly around to help move stuff to storage.. Associate were talking about everything but assisting the customer and listening and customer service on the storage side was closed during business hours

Tarquisha Harris  |  First Impressions 
Rating:
5.0

The manager Tony was amazing! Very accommodating and great customer service from the office personnel to the customer call center.

Rosa Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR BRITO  |  Overall Experience 
Rating:
5.0

so far this has been a 5 star experience! very easy, all digital and everything accomodated my own scheduling. i love the first month free and the air conditioned facility. i am a little concerned about vermin being an issue just because this is true for any storage facilitu but cannot say one way or another regarding THIS facility. so far super happy!!

Alexandra Geraci  |  Online Move In 
Rating:
1.0

Son un desaatre. Fui dos veces en horario de oficinia y nunca hay personal para ayudar. Uno de los dias eramos 3 personas tratando de acceder al deposito y los códigos no andabam. Llamamos muchas veces para pedir ayuda, una de las veces dijeron que mandaban a alguien. Esperamos mas de 1 hora que venga alguien y nada. Yo gaste tiempo y plata contratando un servicio de mudanza para que lleve mis cosas al deposito y no pude llevarlas. Tuve que volver a descargar todo. Quien se hace cargo de eso?

Daniel Datri  |  Online Move In 
Rating:
2.0

I got licked in the courtyard while on the phone with corporate looking for anyone who worked there. This location was sent an email by corporate telling them I was locked in and I never got a response. My unit is flooded and I can’t get anyone from that location to call me. I need a refund for a unit I rented upstairs. No reply at all

Mark Falugo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis Gomez-Chila  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Betty Toussaint  |  First Impressions 
Rating:
5.0

Durante mis 9 años teniendo sus servicios no tuve ningún problema siempre fueron amables pero si me gustaría recomendar q si pudieran proteger mejor las bodegas x q cuando llueve en tiempo de huracanes se alcanza a llegar el agua donde tenemos nuestras cosas y se mojaron un poco algunas , ese es mi único comentario, y Agradeciendo por haberme prestado sus servicios

MYREL TERCERO  |  Overall Experience 
Rating:
1.0

The facilities smell disgusting. I am looking for other storage company to move my stuffs.

Fernando Rosas  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mildred Constant  |  Online Move In 
Rating:
5.0

Felling like second home

ricardo nelsen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brian richards  |  Overall Experience 
Rating:
1.0

Una verguenza esta sucursal . 2 dias sin poder entrar a recojer mis pertenencias . El manager tony un mal ejemplo para uhaul . Me dieron un codigo incorrecto . Les importa mierda solo quieren su dinero . No pienso pagar este descaro . Me siento muy desconfirme con el servicio

Franco De Benedettis  |  Online Move In 
Rating:
5.0

Always that I need Ihaul I find everything in the same place a good price, I really appreciated.

WILFREDO MORALES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Briana folks  |  First Impressions 
Rating:
3.0

I had a rough time to have the clerk to spell my name and to enter the data in the computer

Alex Ginzburg  |  Overall Experience 
Rating:
4.0

Everything was good even though I only used it for three months the only thing is at the time of surending th unit while I was at the office in line and I reached the counter the woman said that I had to go back to the storage and take pictures with it empty I was not told About this before that was the only issue I encountered thank you

EDDIE BRIOSO  |  Overall Experience 
Rating:
2.0

24 hour access is available however required an escalation to occur in order to receive the 24 hour access to the unit after calling the location twice and was told I had it however that was not accurate. Then called Customer Service they said there’s an extra fee for 24 hour access which was inaccurate again as nowhere does it state there is a fee for 24 hour access. Website coding is inferior as my reservation is not linked to my account and states “ * we are unable to associate the order to your account”. But logging in using my reservation order number and last name was able to see the account details just not associate it to my email address. Logging in with email and password again, the same error message occurred… But received the sorry to see you go email message and rate my experience from U-Haul to the same email address. Can only assume Uhaul will not charge me for any more storage fees. As impossible to associate the order to my account. If I did not save the order reservation number it would have been like the order never occurred. U-Haul being a national company should be able to afford developers & QA resources who can code and test functionality effectively. Too many issues for a storage facility.

Michael Sandlofer  |  Overall Experience 
Rating:
5.0

Carla was extremely helpful, she stayed past her time to leave to assure I was taken care of she went over and beyond with assistance.

Tracy Porter  |  First Impressions 
Rating:
3.0

pense que era un storage con aire acondicionado. en google dice que esta locación la oficina abre los sábados pero no habia nadie. El storage que me asignaron la cerradura del lado izquierdo, esta malogrado . Por último, el precio es super alto comparado con otras compañías que si ofrecen indoors.

CLAUDIA CURO  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Juliana Marini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEENAN RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUY BEN SHALOM  |  First Impressions 
Rating:
5.0

Good storage and management

JOSHUA HACKETT  |  Overall Experience 
Rating:
3.0

Roaches and ants was all over my property

SKYIA PICKENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID MORALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel Leiva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN MARIN GARCIA 
Rating:
5.0

The staff is very helpful. The facility is kept in great shape and exceptionally clean.

Michael Sandlofer  |  First Impressions 
Rating:
5.0

The staff was very friendly, helpful and knowledgeable. The team at this location are in sync with each other which makes for a great customer experience. Thank you for all your help

MICHAEL SANDLOFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariflor Sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEISHA DESGOUTTES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEDLEY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORCE MUSCADIN  |  Overall Experience 
Rating:
5.0

thank u

nedline Oreste  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Cindy Gonzalez  |  First Impressions 
Rating:
5.0

The only thing is that the storage room was a bit higher than expected but again it was more economical than ground level I had to pay an employee of the company to help me store 8 27 gallon containers. Because I could not climb the stairs with the weight !! But I guess it’s ok

EDDIE BRIOSO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nalini Carmona  |  First Impressions 
Rating:
3.0

never explain that my unit was up i have to use stairs to accommodated my stuff

HAROLD SARDUY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIA CUNDARI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLIFF SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK FORBES  |  Overall Experience 
Rating:
5.0

Carla was very very helpful

Ronald Casco  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DARTAGNAN AMORATIS  |  Overall Experience 
Rating:
5.0

Thank You love it

JACK CRUZ  |  First Impressions 
Rating:
5.0

Gracias por su atención me fue muy útil, tus servicios me encantaron. Los e recomendado a toda mi familia e amigos. Estoy muy satisfecha, son los mensajes, nadie los supera. Muchas gracias.

Gioconda Mendoza Melendez  |  First Impressions 
Rating:
1.0

Service was extremely slow. Not many options for storage and customer service was horrible.

sierra cheaner  |  First Impressions 
Rating:
1.0

I want my money back!!! I told it already to somebody from your customer service by phone but as I see nothing happened. You lied to me about your service! Im totally disappointed! I lost a lot of time because of your deceitful marketing!

Ivans Tolstojs  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEISHA DESGOUTTES  |  First Impressions 
Rating:
3.0

Es dificil comunicarse por telefono

Juan Villacorta  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Beverlee Broomfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leyla silva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hector R gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDI TOWNSEND-GORDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Gomez-Chila  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles langone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Steele  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS DIAZ  |  Overall Experience 
Rating:
5.0

Appreciate the convenience of being provided a lock!

Debra Rowell  |  Online Move In 
Rating:
5.0

Tony was very attentive and helpful with my questions and concerns.

Rosa Hernandez  |  First Impressions 
Rating:
1.0

I rented the uhual storage to store a couch, I made the reservation online so I wouldn’t have to check in at store. The uhual facility has a second storage facility 3 blocks away but that was not made clear during my reservation so I had to go to desk for help anyways, then when I finally found the storage unit it was was 8ft above the ground with a ladder! How is anyone supposed to move a couch to a storage unit 3 ft above their head?! Makes no sense why a second story storage unit would even exist. After wasting more time than I wanted, I went back to get a walk in storage unit, in which they told me they had 1 for twice as much as my previous rental price, I cancelled my storage unit right there and had to go searching for a new storage unit. Not only will I never use this storage facility, I will be moving in 3 weeks and was planning on renting a truck from here, but I will be taking my business elsewhere based on my terrible experience with this location.

Morgan Dubon  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Luis Gomez-Chila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Borden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marion jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONATES G.ELDA P. RAFAEL  |  Overall Experience 
Rating:
1.0

One of the worst experiences at a storage facility I have ever had. The address given to use for storage was incorrect. There was no one there and no one picked up the phone. we found out (by luck of googling nearby uhaul locations) that the actual rental office was 3 blocks away. We went there and there was only 1 employee who was very slow. She took almost an hour to get us checked in AND then booked us for an outside unit even though we had requested climatized. She said they only had 1 climatized unit and it was a 2nd level unit. Next, our gate code did not work to get into the building, so we had to leave and come back. The 2nd level unit was also an absolute nightmare to load our heavy boxes into using their wobbly ladder.

Miqueas Scataglini  |  First Impressions 
Rating:
5.0

The manager and staff at this facility are top notch. Special thanks to Lauren and Anthony for making the process of transferring from Ubox to storage a breeze.

Leonor Blanco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Wilson  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

PATRICIA LAINE ALVARADO  |  Overall Experience 
Rating:
5.0

I spent over 3 Years Storing @ Uhaul of North Miami Beach. All the Staff was Extremely helpful and The Girls Michelle & Breon were Awesome. I promise we will Stop Over and Drop Some Sweets off to all you Ladies. Stay Safe and Healthy.

kIMBERLY CLARK  |  Overall Experience 
Rating:
5.0

Very good experience.

JON ESTEVEZ  |  First Impressions 
Rating:
3.0

The storages are not the size what supposed to be

Jans Rodríguez  |  First Impressions 
Rating:
5.0

AFTER I MOVED INTO THE STORAGE...IS THE LOCK THAT YOU PROVIDED ME WITH WILL BE CHARGED TO MY ACCOUNT?.....I HOPE NOT...

FERNANDO OSUNA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIAMI SEWING MACHINE  |  Overall Experience 
Rating:
5.0

excelente

MARIBEL LEIVA  |  First Impressions 
Rating:
5.0

Great Job Janet!! Keep it up

michelle caldas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Posada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN GUTMAN  |  First Impressions 
Rating:
4.0

Prices can be more competitive

Alma Parissi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX TAPANES  |  First Impressions 
Rating:
2.0

The customer service was horrible. The ladder was very much unsafe as well as the storage unit unsafe. The area smelled like urine and it was definitely not something i would recommend. Even while trying to get a refund the person i was dealing with had no idea as to what they were doing.

Shelly Ann OReilly  |  Overall Experience 
Rating:
5.0

Fantastic.

Micheal Brown  |  First Impressions 
Rating:
3.0

Stated multiple times over the past months. Constantly people living and sleeping in the gates. Asked several times for assistance with a car always in front of my unit with a person sleeping in it. Asked him to move his car and he said no. I reported it and moved out immediately. Every single time I was on site someone was sleeping in their car or unit and always a smell of urine. Made my wife very very uncomfortable.

stephen banks  |  Overall Experience 
Rating:
2.0

Every month you send message that we didn't pay advise when it was already paid. This made us very angry.

Paula Strassman  |  Overall Experience 
Rating:
5.0

It does have small roaches in the storages unit and the units that are large the ones in the center are big and wide but the ones that are in the end it's small, but it's said to be a large unite

Lumene Jean  |  Overall Experience 
Rating:
5.0

“. EXCELENTE “

Jasa Company LLc  |  Overall Experience 
Rating:
1.0

I was only standing outside waiting for someone to open the door for 2 hours while holding for a uhaul customer service rep to explain why the office is closed at the address they sent me and then uhaul rep apologized they sent me to the wrong address! What a waste! On top of that I missed going to work, and I did not get paid for it! What a mess! Thank you Uhaul Signed Unhappy customer 😔

Beverly Smith  |  First Impressions 
Rating:
2.0

I had a difficult time finding the offsite storage place. The office person told me it was across the street but did not specify where it was. Also, the price is high and I think I should get a refund for part of the last month's rent since I moved out so early. 305-467-7789

metzuyan academy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN PARKER  |  Overall Experience 
Rating:
1.0

Horrible thieves

Wodly Albert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA SCAMARONE  |  Overall Experience 
Rating:
2.0

First arrived in unit to find no lock so had to drive back to main office for a lock. filled my unit and left. Next day: Check in keypad is on the wall so I have to pull up, get out of my car in the rain and check in on keypad, then hop in my car and I pull to the next keypad to open the gate, gate opens, I pull to the 3rd keypad to enter my unit in the rain, it says access denied code not found, I go back to my car in the rain, can't go back to the 2 previous keypad since the gate closed, so I drive to the exit to use the intercom, staff answers quickly and says she is coming soon to reset system, I wait 20 mins nobody comes, unable to enter my unit that I just filled. had to leave so wasted a trip there and a day without my items.

Michael Turnquest  |  First Impressions 
Rating:
5.0

I highly recommend your service!

Guirlande Ciceron  |  Overall Experience 
Rating:
5.0

He was very helpful

N.E. First Class Interior Finisher Inc  |  First Impressions 
Rating:
1.0

Did not have access to the storage at 6:00 pm

Diana Tukes  |  First Impressions 
Rating:
1.0

Bad service, they didn't care that I made a reservation for a bigger unit, they just rented to somebody else.

JUAN AGUERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RITA foris  |  Overall Experience 
Rating:
2.0

There was no signs informing you what you needed to do to close the unit out (ie: pictures). There was no one in the office and no office hours.

JEANNETTE BORDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Schell  |  Overall Experience 
Rating:
4.0

In that office, people who speak Spanish

Tania Tovar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Anger  |  Overall Experience 
Rating:
1.0

The staging people working on the North Miami Beach franchise 2269 NE 163rd St, North Miami Beach, FL 33162 is very disrespectful and gross , they did not provide any solutions .

Manuel Ricardo Alonso  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

daniella luiz  |  Overall Experience 
Rating:
1.0

Representatives need to be more kind hearted, respectful, alert and efficient when serving the public. When this covid-19 pandemic started in March our son's school sent everyone home. We live out of state and are accustomed to using U-Haul facilities and equipment so there was no question when I called this location to inquire about renting a storage unit for my son and 2 classmates to store their dorm belongings that it would be fine. Mind you now...our son never told us or complained. Well I rented the unit sight unseen because of the rush. Fast forward to August 28, 2020 we go to the U-Haul unit to move him out and were shocked beyond belief! We expected to see a normal second floor unit but this was what looked like a jail cell with weak metal beam floors (Unit F22)that you must use a tall step ladder to access not the normal garage type doors! Then you must walk down the tall step ladder to move in and out without falling down the step ladder to your death. This facility needs to be checked and perhaps the design updated for safety standards! If I had known how these units looked I wouldn't have patronized this location. I know that each U-Haul facility is individually owned and operated BUT I wish there was a way to officially request some sort of monetary refund of the fees paid because there is No Way that unit should have cost as much as we were charged. Please Note..I Have Not reached out to the facility because I don't want to be mistreated or spoken to in the way that I witnessed the representative speak to another patron. Please step in and assist me with obtaining some sort of monetary compensation in refund.

Kendallynne Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jon greenlee  |  Overall Experience 
Rating:
3.0

I really loved the staff and everything went very smooth but I can’t give a great rating because my storage unit flooded back in June and come to find out it had just happened a few months before . Definite drainage issue. But once they get that fixed, which they are working on, I would recommend because everyone was super super nice and helpful!!

Elena Wiener  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IRA ZIMMERMAN  |  Overall Experience 
Rating:
5.0

This storage facility was reasonably priced and comfortable when moving items.

linda smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shelly Gonzalez  |  Overall Experience 
Rating:
1.0

Customer services need to improve or change personal. Really !!! I moved from my unit G39 on 7/13/2020 after two years, because the bad customer service I received on July 11 2020. After Waiting 45 minutes Outside because nobody was in the location where my unit was. They asked me to go to this location 2269 NE on 63 rd north Miami to get help, but instead I had this girl very tired demanding me to pay instead helping understand where my new unit location. It was a rainy day, she was not helpful, so I decide to rent a truck next day and move out. I got a great service on the phone getting the truck but my luck I had to go back to this location again where everybody have a bad actitud and bad customer service.

KATTIA LIEBERS  |  Overall Experience 
Rating:
1.0

No good bad services

alix thevenin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Polemeni  |  Overall Experience 
Rating:
1.0

Well I need my money back because the place was too small and you guys refer me to another storage place with the available size I need but the charge me the first month wen you guys offered free first month with the Truck rental I need my money back

alix thevenin  |  First Impressions 
Rating:
1.0

I paid for a air-conditioned storage unit, but instead, A/C did not work well; there was an apparent flood in the unit. All the pieces of furniture inside were ruined.

marco siervo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Warzynski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

starr leverson  |  Overall Experience 
Rating:
2.0

I have 4 years my storage in the same place but more the 2 years have a problem for the office. Nothig the people is inside you need the call for the personal comming. What is the security?. Only the cameras. In this week I decided leave the place. I going very angry for your fault and your less consideration for the costumer. In this weekend I called the office but my cod.not response and never open the door. The central office remitted my help but never the people comming.For this reason never come back and never recommend your service.

MIRYAM LINAREZ  |  Overall Experience 
Rating:
1.0

I will never rent a storage with UHAUL again. I lost all my things. twice they called me because the facility was flooded. I lost the main things I wanted to save. Mt king size brand new mattress and the Italian bed. I when to you because you were suppose to be the best nation wide company. Turns out you are the worst company. I lost around 10 K of valuable things I wanted to store and on top of that I had to pay you monthly so your company could ruin it. I will make sure everyone in my network realizes that your company is the worst company for storage purposes.

cira garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aaron gomez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARIO MALCHIODI  |  Overall Experience 
Rating:
3.0

The facility was good and clean, however we left because was the second time in less than 6 months that we have problem with flooding in the premises. The first time was in December and the second time last week. People were really nice and helpful in both occasions. We moved to a facility that has storage rooms in a second/third floor.

beatriz pons  |  Overall Experience 
Rating:
1.0

constant flooding

MARIE GROSSFELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaria Norris  |  Overall Experience 
Rating:
5.0

I called and spoke to a woman about changing the date since I caught traffic on my move and had to move my reservation to the next day. She went above and beyond, allowing me to stay positive on a not so good trip. Next day when I got there she remembered me, gave me close storages since I needed two of them, and was wearing a mask, directing employees and customers, and made me feel safe. Awesome job.

NICOLAS MATIZ  |  First Impressions 
Rating:
5.0

The storage space served my needs very adaquately. The only problem I had was when the facility got flooded and I lost a lot of valuable photographs and some needed items.

David Tubin  |  Overall Experience 
Rating:
3.0

The lady that was doing my paper work did not know how to do it, it should not take more than 5 minutes it took her almost 45 minutes. She did not meet the standards of her job. We left very dissapointed.

Maria Bustamante  |  Overall Experience 
Rating:
5.0

Great customer service! Nice and clean Truck.

Julian Potes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN ROSARIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Anger  |  First Impressions 
Rating:
5.0

Excellent experience.

Luiza Weisberg  |  First Impressions 
Rating:
1.0

In November I paid for 4month and when I arrived on December 10 the indicated storrage was occupied! No other storrage was available. The office unable to Solf the problem. Very poor. Never again U-H

Dieter Stadler  |  Overall Experience 
Rating:
5.0

Good service

Roberto Pierre  |  First Impressions 
Rating:
1.0

I haven't received a call regarding my damages from water flood

SHELENE DANY  |  Overall Experience 
Rating:
1.0

No good

EDNOLD LOUIS  |  Overall Experience 
Rating:
4.0

Thank you

david cabrera  |  Overall Experience 
Rating:
4.0

Other then the security gates not working properly (I actually got locked in a few times) the service and facility were great

ROBERT FISS  |  Overall Experience 
Rating:
4.0

Its fine but could be better.

Alexander Zapata  |  First Impressions 
Rating:
1.0

No body knows what they are doing not saying.spoke my order with 4 different people over the phone Only to be told one too many different details about the same order. Even in person during return an

maria gomes  |  First Impressions 
Rating:
4.0

Friendly service

Dieter Stadler  |  First Impressions 
Rating:
4.0

None

ORLANDO CASANOVA  |  Overall Experience 
Rating:
5.0

Thank you.

Dmitriy Dorogan  |  First Impressions 
Rating:
5.0

excellent

MILAGRO LAVERGNE  |  Overall Experience 
Rating:
5.0

Very good services about stores lne month free.

Magalys Oliveras Mendez  |  First Impressions 
Rating:
1.0

Tried to get assist manager Michelle to talk to her about the drop off issues of trailer rental and how her staff handled after unloading my property into their rental storage. Not available. Joe

Joe Hagen  |  First Impressions 
Rating:
5.0

OK

Albert Gavalis  |  Overall Experience 
Rating:
2.0

Deceiving marketing tactico

ALTHEA BALWAH  |  Overall Experience 
Rating:
1.0

I had the worst experience I will never go to that location the customer service was horrible I ended up arguing with one of the staff because she failed to communicate properly with me.

Roseny Nerville  |  Overall Experience 
Rating:
5.0

Their greeeeeat

Chrisnel Simon  |  First Impressions 
Rating:
4.0

very helpful

Litzrudy JUSTINVIL  |  First Impressions 
Rating:
1.0

HEAVY WATER DAMAGE. UNIT FLOOR HAD STANDING WATER. CEILING WAS DRIPPING WATER ALL OVER CONTENTS. UNIT SIDES SEEPED WATER. ALL CARTONS AND PAPERS WERE IRRETRIEVABLY DAMAGED. MILDEW EVERYWHERE!

Tina Lao  |  Overall Experience 
Rating:
1.0

Thank You to U-Haul for the great Customer Service, during a war 2019, You tried your best, I love ya'll keep your heads up-positive!

Andrea White  |  First Impressions 
Rating:
4.0

None

MICHELE GUZMAN  |  Overall Experience 
Rating:
1.0

My storage was flooded and nobody seems to care but me! I lost everything !

Valencia DESTAVE  |  Overall Experience 
Rating:
5.0

Not enough registration staff behind the counters for customer service. Very long waits with long lines. One register opened. The staff is very nice and professional though.

ODALIS CAOUS  |  First Impressions 
Rating:
5.0

Miss Michele mandonaldo was excellent with her service. She was above her customer service helping us big time. Thanks

Luis Luna  |  First Impressions 
Rating:
5.0

Nice team.

Regina Sferza  |  Overall Experience 
Rating:
5.0

Only need a little A C

Gary Shirley  |  Overall Experience 
Rating:
5.0

I have been working with you for almost 5 years, I have always been very well treated and cared for.Thank you!

NURGUS HOLDING LLC  |  Overall Experience 
Rating:
5.0

I have many years of using U-Haul services. I'm happy with them. They have excellent service

VICTORIA Calcurian  |  Overall Experience 
Rating:
4.0

Everything was fine, needed to change due to relocation

CHRISTIAN SALDI  |  Overall Experience 
Rating:
3.0

The staff was not helpful and gave misleading information. Had I know prior to signing my contract, I wouldn't have used this location, or UHaul storages if I knew in advance I would not get a refund

Carolyn Jackson  |  Overall Experience 
Rating:
5.0

Excellent service.

MICHAELLE SMITH  |  First Impressions 
Rating:
5.0

Thank you all for your assistance

HOWARD WEST  |  Overall Experience 
Rating:
5.0

Everything was Great

Jorge Navarro Jr  |  Overall Experience 
Rating:
5.0

Thank you. Orn

ORN HILMARSSON  |  Overall Experience 
Rating:
5.0

I wished it opened until 8pm other then that everything was excellent.

richarlson benjamin  |  Overall Experience 
Rating:
5.0

Only parking must to make more spots four guest !

George Halas Jr  |  Overall Experience 
Rating:
5.0

The lady in Nirth Miami Beach store provided one of the best service. Congratulations to her for her kindness and prifessionalims

rocio abello  |  Overall Experience 
Rating:
5.0

Extremely professional and phenomenal customer service

Carey Cason  |  First Impressions 
Rating:
5.0

Their customer service was outstanding! I had a big move and it was a very stressful time for me. They were kind, patient and compassionate each step of the way. Joey, Wynter and especially Jah.

TORI MINCOFF  |  Overall Experience 
Rating:
5.0

Everyone there was very helpful.

ANDREU MARIE DANIEL  |  First Impressions 
Rating:
5.0

Vlad was a very nice & good general manager...!

Kevin Chhay  |  Overall Experience 
Rating:
5.0

Michelle was extremely helpful at all times!

Ismael aviles  |  Overall Experience 
Rating:
5.0

The only thing I would suggest you is to try to make it possible that somebody can get access to the storage after 7 o’clock,so after the office closes .However the service is perfect

Hugues Joseph  |  Overall Experience 
Rating:
5.0

Person who attented me was Winter. She is so great and the manager also. I want to thank both. Sincerely @tiknervio

Emmauel Rodriguez  |  First Impressions 
Rating:
5.0

Thank yo u to very time

Jose Ugarriza  |  Overall Experience 
Rating:
5.0

I was very well taken care of and I got the attention both the staff member and the local lady. They solved my problem until now.

George Halas Jr  |  First Impressions 
Rating:
3.0

Need more people willing to help..

STEPHANIE COMPERE  |  Overall Experience 
Rating:
5.0

Vladimir, the general manager was very good in helping.

Kevin Chhay  |  First Impressions 
Rating:
5.0

Great place for long or short storage.

Paolo Accarpio  |  Overall Experience 
Rating:
5.0

Keep up the good work

Melissa Moriceau  |  Overall Experience 
Rating:
5.0

have been using U-Haul storage for the last 4 years and never had a problem. Everyone was very helpful and nice..

lori storfer  |  Overall Experience 
Rating:
5.0

The staff is really nice and helpful.

CARLOS GARCIA GOULD  |  Overall Experience 
Rating:
5.0

Thx U-haul Svc friendly & efficient! Bladimir, exceptional Mgr. He made sure my experience was top notch from start to finish. Laquana, polite & pleasant customer service. Entire team helpful

Teresa Barr  |  Reservation 
Rating:
5.0

THE BEST!!! CONGRATULATIONS!!!!!

EDUARDO LOPES  |  Overall Experience 
Rating:
2.0

Respectful and considerate but repeatedly getting my first name wrong after constantly reminding him it's Mason not Nathan. Just like in this email it is not Nathan it's Mason.

Nathan Kohles  |  Reservation 
Rating:
2.0

I needed a basic accommodation that was not forthcoming.

Deana Binstock  |  Overall Experience 
Rating:
5.0

I had a very good experience with UHaul and I will recommend your facility.

JOSIANE BENCHIMOL  |  Overall Experience 
Rating:
5.0

Tank you

MANUEL GONZALEZ  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. Thanks for your help

Tawana Keller  |  Overall Experience 
Rating:
4.0

The location is the issue overall everything was fine.

MIRLENE JOSEPH  |  Overall Experience 
Rating:
3.0

i did not visit the facility. Box picked up by & returned by Moving Help. Top bolt on box took 20 minutes to remove. Facility not aware that box had been returned on 9/4; called me on 9/6 about it.

joanne gulum  |  Overall Experience 
Rating:
5.0

Staff was very polite with me and resolve all my issues ! Great team ! Thank you Eduardo Lopes

EDUARDO LOPES  |  Reservation 
Rating:
5.0

People very helpful

Tawana Keller  |  Reservation 
Rating:
5.0

5 stars gooooooddd

lazaro cabrera  |  Overall Experience 
Rating:
5.0

Mrs. Maldonado was very helpful and nice every time I had to contact the office. The opening hours were tight for me at closing time, but other than that, it was a positive experience.

Damaisy Abreu  |  Overall Experience 
Rating:
5.0

Michele Maldonado ahd her staff made me feel comfortable and I slept good at night knowing that my property was under good hands.

Chrisnel Simon  |  Overall Experience 
Rating:
4.0

No comments

Westley Hosey  |  Overall Experience 
Rating:
5.0

It was great for the short time I needed it. Would recommend to all.

Daniel Chao  |  Overall Experience 
Rating:
5.0

Great Staff Bladamir and Crew amazing

Jorge Navarro Jr  |  Overall Experience 
Rating:
5.0

thanks

sergey wolfson  |  Overall Experience 
Rating:
1.0

with previous manager this facility was much better. Vladimir perez is a discrace to this u-houl.

DMITRY POLSKY  |  Overall Experience 
Rating:
4.0

Good location and access.

gabriel salgado  |  Overall Experience 
Rating:
1.0

I had a major problem with an employee name Michele Maldonado. She harassed me an denied me access to my storage unit on multiple occasions. She has a very bad attitude and a awful personality.

KNEWAGE FINANCE AND INSURANCE  |  Overall Experience 
Rating:
5.0

I was very happy with the service that I got from them , I will definitely recommend this to friends and family if they're ever in the need for it ,, tjank you

mirline pierre  |  Overall Experience 
Rating:
5.0

Very satisfied, clean, safe and friendly staff!!

JORGE CARDENAS  |  Overall Experience 
No reviews have been submitted for this location.

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