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Jim PCustomer Reviews for U-Haul Storage of Milwaukie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had my things in storage here for two years and I had a great experience. I was concerned that there could be mildew or smell but nothing of the sort occurred. Everyone I encountered was friendly and efficient.
stacy s | Overall ExperienceAppreciate all staff members who we worked hard! Staffing shortages complicated things. I moved to a storage unit closer to home, 10 ft tall and less money.
Lynnette d | Overall ExperienceGreat service!
amien G | First ImpressionsThey do not give you very good access to any indoor storage units, they complain if you open any outside doors to get closer to the indoor upstairs unit, and threaten to charge you if you accidently lock 🔐 your unit closed but not fully latched, and threaten to make you pay$50 fee, and repurchase one of their locks, They will not let you use your own locks. And just over all rude when talking to you about it. In my opinion way over priced for all the BS.
Sharlean W | Overall ExperienceChris Mark and everyone italk to are great people. Only the price increases are hurting me.
Chuck m | Overall ExperienceThe truck was 100% out of gas when i picked it up (the paperwork said it was 1/4 full so I had to buy extra gas (once to get to my destination and once to return it at 1/4 tank) Then after hours of exhausting moving, I arrived at the storage we bought with my remaining items to store. I couldn’t access my storage. I put in the code and it said “kalvin you’re checked in” but the store never unlocked so I could open it! I couldn’t find the manager on site. No one answered the phone including the facility manager whose text number I had from the card. So i had to drive the truck to my sisters house, past my drop off time and using extra miles, to store my stuff in her garage temporarily.
Kalvin P | Online Move InSide door was never open, had to call the office multiple times to get let in… waiting over 20 mins multiple times
Kimberly S | Overall ExperienceI am remiss for not getting the name of the wonderful woman who helped me. I know she was born in HI and moved to OR when she was in her teens . . . I hope this helps ID her. She was spectacular!! Originally I was slated to move into two smaller, middle of the building units then right as my moving help arrived, she realized that there was ONE larger unit. Turns out that unit was filled right to the door and was the perfect size for my stuff. What a great first experience of kindness in my new home. I had moved from IL to OR and was just road weary and because I am using the storage, technically "homeless" at the moment. Her kindness lifted a heavy burden and made my life just a bit better in that moment. Kudos to her and to the management for hiring and promoting human kindness.
David S | First ImpressionsEverybody I had contact with was kind and courteous and willing to help answer all my questions.
Rickey J | First ImpressionsEasy fast
JAE M | Overall ExperienceThank you!
KENNETH S | Overall ExperienceI've used that Milwaukie uhaul facility multiple times in the last 10 years and have always been treated well.
Owen T | First ImpressionsI’m paying $155 a month and when I opened my unit to see part of the ceiling gone because of a huge brown box . They dropped something from above and now I have less of a fricken storage unit. Never had this happened. When I walk in I almost hit my head and I’m 5”4. I will be dealing with this tomorrow I’m not paying this amount for half of a storage fricken unit and believe you me i will take pictures and get this out . What an absolute scam.
DEBBIE L | First ImpressionsWhen I called to make reservations I was told the facility closed at 7pm but the access hours were until 10pm. Then when I called the day of to confirm because I was running behind schedule I was again told as long as I checked in by 7 I'd definitely have time to empty my truck. When I made the reservation I was also told it was a first floor unit. It was not it was at the top of a flight of stairs.
Kaliel R | First ImpressionsExcellent place to store my things. Secure and clean
SYNDEE F | Overall ExperienceThe staff was wonderful & very helpful. The only drawback is that they are understaffed at times so 3 to 4 people can be waiting for a single staff member to help them.
Dave F | First ImpressionsShout-out to manager Chris Brown. Hands-down best experience with a storage facility I have ever had. Chris went above and beyond service-wise, and remembered me and my story to boot, making me feel known and welcome - a meaningful bonus when one is in transition.
KATE S | Overall ExperienceIsaac was such a joy to work withZ he did very well for being so new to the company.
KAREN G | First ImpressionsI interacted with 3 of your staff members. One of them was friendly and helpful, answered my question quickly and efficiently. The other 2 had customer service skills that could have been outdone by a porcupine - slow, surely, very unpleasant. This is a very temporary solution for keeping my daughter things between apartment moves. I chose U-Haul storage because I have used our local storage in Washington several times and have always had a fantastic experience. That experience did not carryover to this location unfortunately.
CHRISTINE A | First ImpressionsJessica Pullin was so helpful and nice. She deserves a raise!
Sharrah G | First ImpressionsThe accessibility to my storage unit by truck or car is inconvenient. I have to go to customer service and ask someone to walk out and unlock a gate for easy access. Sometimes I can’t even reach it going thru the parking lot to reach that way. Tho I will say every time I have asked someone has gone right out. But I worry about if all representatives are with customers having to wait, I’m never using my vehicle so I worry about tying up whoever is helping me.
Bethany S | First ImpressionsThe staff was very helpful and pleasant thanks for your help
Pamela S | Overall ExperienceGREAT staff at this one!! All staff good but these guys were stellar
Jeannette W | First ImpressionsThe staff at this location are only rivaled by the staff at the 49th and powell uhaul
TROY H | Overall ExperienceThe girl working was amazing! She knew I have had a day, everything was going wrong for me, she completely turned it around! And it sounded like the guy helping the customer next to me was doing the same thing. These employees are the example of, how all companies should encourage, upbeat, cheatfull, fun, extremely helpful and great at relating to the customers quickly. Super refreshing to have this experience after a very negative experience with public storage. Thank you for also extending my rental on top of everything! Awesome employees
Amanda P | First ImpressionsUpon arrival (after a nine hour drive), I was informed the storage unit I had reserved weeks in advance was not available. Instead, I was given two smaller and extremely inconvenient units- inside and upstairs where we couldn't bring the truck (it would have been hours of backbreaking work to unload and re-pack. The staff were not friendly or apologetic. I cancelled the reservation and went to Public Storage, where everything was incredibly smooth, easy and comfortable. When I returned the truck the next day, I had barely opened the door to check in when the person at the desk yelled at me from across the store that he didn't need anything from me and to leave the truck and go. My experience with the truck and pick up in LA was good, but I will never return and will never recommend U-HAUL storage. Public Storage was a far superior experience.
Georgia F | First ImpressionsLadies that work here are great.
Deborah V | First ImpressionsMy husband and I arrived at our local u-haul facility after a 9 hour haul. We had confirmed reservations for drop-off and storage unit. However, the clerk disappeared when he couldnt find us in the system and some time later a manager appeared. He stated that I had no such reservation for storage or drop-off. There were about ten frustrating minutes of the manager stating (almost taunting) "We don't have your reservation and you SHOULD have the paperwork in hand". I let him know, as a manager, that to blame the person for the FU done by U-haul was in bad taste. When I made a call to corporate U-haul, they found our reservation right away. The manager still refused to process me or even look in the computer during the call. When U-Haul sent over the reservation directly his manner changed instantly. Suddenly I was a paying customer and not a vagabond looking for a free box to crash in. Even so, they were out of the storage unit, a 5x10 space. we had reserved to unload our belongings. So, a 10x10 was finally located and it was 2 times the cost. And the space was down a harrowing tunnel of fluorescence and metal doors that would have been ever so tedious to traverse and painstakingly slow to move items on a small cart down such a long hallway. We decided to put our stuff in a shed and forego any more transactions with u-haul. I would not recommend this U-Haul location bc management is rude and the line was so long. Several customers were told that the trucks or storage that they had reserved were not available due to overbooking and shortage of equipment.
Maggie M | Overall ExperienceCan’t even get into the unit
Nick S | Online Move InThe staff there was amazing and helpful. Thank you!! There was one lady in particular that was super amazing. I didn't catch her name but she was slender and was mostly working in the office. The last day I pulled my stuff out she was wearing a bandana in her hair like Rosie the Riveter. That was on Sept. 1st. Anywho, she deserves a bonus!!
Katie M | Overall ExperienceA great place to do business. Only wish access hours were more convenient. Especially on the weekends closes too early
Kary K | First ImpressionsOn multiple occasions, the door nearest my storage unit was not unlocked requiring me to go around the long way with fragile items. On the last occurrence, employees could not find time to help due to a long line and I was advised to find another way around. Staff in the office seemed remarkably incapable and all processes took an incredible amount of time to complete.
Craig L | Overall ExperienceThanks Ron for help
DANIEL N | Overall ExperienceGeneral manager went above and beyond helping me and was very patient. Thank you
danette r | First ImpressionsThis facility was helpful and did eberything they're supposed to and then some!
rudy m | Overall ExperienceNice people, well cared for, easy access. Thank you for all you did for our move across country.
Greg M | First ImpressionsExtremely good customer Service.Thank you much for all you do.
INGA S | First ImpressionsGreat People did me right Thank You!!!
SANDRA M | First ImpressionsI could not be happier with their service!! I am grateful for all they did to help me.
DIANE H | First ImpressionsVery easy
Gina C | First ImpressionsStaff was extremely helpful!!!!
Lura B | First ImpressionsVery helpful staff and easy move in process
Serina F | First ImpressionsClean, friendly and secure. The Manager Ronald Raemaker was always super friendly and helpful. This particular location of Milwaukie will always have my business.
Juan T | Overall ExperienceGreat people here, very willing to help and very understanding.
Adam H | First ImpressionsThey was well-managed they had great customer service skills……
Troy M | First ImpressionsThank you for all your kindness and assistance.
jeanne b | First ImpressionsThe staff was flexible with our schedule and went out of their way to make sure we got what we needed and not overspend on something we didn’t need Thank you
Jason H | First ImpressionsEveryone there is nice and very helpful, even when i keep messing up my keycardvto get in half a dozen times.
Beverly B | First ImpressionsWork with Ron on best way to help a family member moving out state. We also got a trailer hitch install later in the week. He spent the time with us to look at multiple way to do the move.
DANIEL N | First ImpressionsRon the onsight manager was always welcoming. And was a exemplary Reprsenitive of Uhaul. Always had a smile on his face and knew me by name. Thank you Ron!
Rodney W | Overall Experience2 out of 3 clerks were very helpful and kind;. Overall.experience. Renting storage unit from Zachery was very pleasant. He was professionally patient, helpfu,l and kind. Props to him!!
Kary K | First ImpressionsGood morning Ron I have a safety issue as I came in Sunday to put stuff into my unit. However wasn't able to as there has been an additional lock put on for some unknow reason? I chose your storage facilities because of safety reasons! I cant have surprises like that when I come as I have been being Stocked & Harassed since September. When you have time to reply to me regarding this matter please text me with communications if possible. Thank You Marcie Thorson Have a Blessed day😇 Show quoted text
marcy t | First Impressions!!!great customer service!!!
michael d | First ImpressionsMgr. Ron is the best uhaul manager of any site in any city across the United States and back home to Oregon once again.
Janis V | Overall ExperienceWe got a 2 or 3 bedroom space in storage got to our destination and the 2 and 3 bedroom storages are all up 3 landings not exactly the easy way of moving would have been nice to know before getting my hopes up in Salem Oregon to my over hour journey 3 storages later not fun I ended up going to 3 separate uhaul storage places . Let people know the large storage places are gonna be on 3rd landing right off the bat .Thanks ,Other than that my experience was a good one
Louann F | First ImpressionsAwesome as usual! From a customer of many years for rentals across the USA and back. Plus years of storage lockers use. My favourite place to rent trucks and storage. Janis L. Vigil 757-266-2781
Janis V | Overall ExperienceIt would not had happened if not for Store manager Ron. Very good rep.
Tim T | First ImpressionsThe people at the desk were so friendly!
Michaela C | First ImpressionsThere are people smoking drugs and living inside at least two units at this location. You can smell chemical odors when you drive by their open units, that appear never to close, only to get tarped closed. They also jump out and scream at you randomly while visiting your own unit. This went on for 4+ months. I attempted to message you via your website but got cut off multiple times. As a busy person with a business, it took me some time to find another option. But I’m thankful I did. As we were leaving another homeless person with a large full shopping cart was moving into the storage unit down the hall. Our lock looked like it had been tampered with and the unit door looked like it had been bent at the bottom. I’ve always had good service by you folks at other locations. This location is just horrible and needs to be rebought by corporate. The employees are unfriendly and unhelpful. I feel like they owe me for at least half of my rent back, due to negligence. I was paying for my things to be safe and they were not.
joe s | Overall ExperienceI have not yet received my refund for the difference of my storage unit being canceled early as I was advised it would be refunded, but the gal couldn't tell me how much or when.
Nyaira D | Overall ExperienceSomeone was able to get in the unit and make off with a lot of electronics.
colleen j | Overall ExperienceWe got this storage because of the wildfires. They were really wonderful to have 30 days free to store our stuff while we evacuated hoping our home would be safe.
Carl R | Overall ExperienceGeneral manager let’s people live in there storage units! They are homeless people! When I talked to Ron he was very Rude and not wanting to do anything about it! I was told that he has a lot of Nice homeless people living there!!! The facility is not a home to live in. The whole place is filthy with used needles and garbage all over! I had to move out the next day. I was talked to horrible from Ron. I was also told that I should go look at other storage places they have the same thing going on there! Every time I went there I had to go to the office and report a problem. Mostly talking to Ron. I never felt that my stuff was secure there. Really all I have to say it WAS THEY WORST EXPERIENCE I HAVE EVER HAD WITH A UHAUL! Thank goodness the 3 people I talked to on October 3rd 2020 were very helpful and understanding on what is happening there. Also Ron I did get a refund for a whole month there because of you! I am looking forward to talking to his boss soon and I am not going to hold anything back from him. I will never tell anyone to go to this location because of the general manager there. I have never been so disrespected from any MAN as I was with RON!! I could go on and on but I will be definitely not going to let this go till I get to the top person of uhaul!
Lisa S | Overall ExperienceI made all of the arrangements online. Then I called to clarify a few things. Kyle was extremely helpful and answered all of my questions. Im looking forward to my move in next month.
sylvia r | First ImpressionsThis past winter, when my mom had to move to a nursing home, we chose this location purely for it's proximity to out home. We were so fortunate. We needed to rent a truck and get storage in a major hurry. The staff were super helpful, and the manager even helped us out with locks, because we didn't have the right ones, or the money to buy them right then. I am impressed with the security of the facility, the ease of access and the professionalism of the staff. I highly recommend this U-haul location for truck rental and for storage.
Penny W | Overall Experiencemanager was very helpfull
wallace s | First ImpressionsExtremely helpful staff. And the unit was exactly what I needed. I would and have recommended this facility.
Jim C | Overall ExperienceOak Grove U Haul is awesome! Ron the manager has been our go to contact for over 11 yrs. for truck rentals and storage. Awesome!! janisvigil1@gmail.com.
Janis V | Overall ExperienceGreat Service! Thank you!
russ l | Overall ExperienceAt first there was a big line in the store. But its the last day of the month, which its moving time. Getting the uhual went well. I was satisfied for their customer service.
Anastasiya M | First ImpressionsVery nice, friendly staff.
Barbara h | Overall ExperienceStaff were efficient with paperwork. They were patient when I had trouble with the electronic access locks. Very satisfied.
Elisabeth G | Overall ExperienceThey were friendly but this location had no elevator. The sliding door was not working 1/2 the time but I love UHaul
michelle m | Overall ExperienceBest U-haul experience I’ve ever had! Great friendly, helpful people. I will definitely use them again!
Barbara h | First ImpressionsThe staff was very nice and helpful. I’ve been to some seedy uhaul locations but this one was clean, organized, and the employees seemed to be proud to work there which made me feel welcome.
jason L | Overall ExperienceU-Haul Storage can’t and won’t find a better Manager and person than Ronald Ramaeker. He was always there to answer questions and find solutions to any problem or concern that came up. Five Stars!
Brad M | Overall ExperienceVery friendly and helpful. Thank you.
Jayne H | First ImpressionsStaff did not know how to use the computer system. Ended up locking my card thru my bank bc they ran my card so many times.Staff was answering their personal cell ph.Worst experience.Go somewhere else
Serina S | Overall ExperienceVery good serivce
Christopher S | Overall ExperienceGreat experience
aaron p | Overall ExperienceGood job!
Gene B | First Impressions.
frank c | First ImpressionsClean facility but units are not accessible outside of uhaul business hours.
Patrick H | Overall ExperiencePeople were helpful
natasha a | First ImpressionsI had problems often being blocked from my unit by other customers cars. If there is signage to instruct people to park on the right next to the curb every one can get through.
LINN T | Overall ExperienceThere were a couple times that it was pretty busy and getting help took a while. Seems like they could use an extra hand there. But the employees I spoke with were always helpful and friendly.
Shanyn D | Overall ExperienceIt was nice doing business with you .
Juliet M | Overall ExperienceMy delivery driver was wonderful, Trevor was very helpful. However, there were a few people who were misinformed about what was going on. Communication between the AK site and PDX was not very clear
april r | Overall ExperienceA good experience.
Michael K | Overall ExperienceMy driver was awesome
Jessica C | Overall ExperienceI have used this location a number of times for storage space and truck/van rentals. The management has always been courteous, professional and has worked with me to solve storage challenges. Thanks!
jannet r | Overall Experiencena
Lois G | Overall ExperienceGreat people to wirk with
Buzz W | Reservationstaff was kind and courteous even though i was crabby from 2 days on the road :)
Lois G | ReservationFriendly staff, clean well maintained equipment
GARY S | ReservationThe staff is kinda lazy and snarky/rude. You people couldn’t prorate me and I had to pay another month when my stuff was only gonna be there for 4 days! It’s not that hard to prorate your just cheap!
corie i | Overall ExperienceAlways clean and the people were always nice.. okay but it’s not well lighted, it is well lit. The area was well lit. Lighted is not a word, or at least not used correctly in the survey.
Avery B | Overall ExperienceArrived to pick up truck and secure storage reservation. Upon arrival sent to 88th street. No 26' truck 20' only one available. Not a 24 hour as we were promised. Truck had returned at 7am. No stor
Miriam p | ReservationOur poor experience was related to personal moving and schedule. Thaw staff was helpful and made things work for us and our issues that arose.
Erika F | Overall ExperienceI had to walk through a hallway before the one I needed and realized someone is living in it. I told guys at desk, they heard about it same day and said they didn’t know what to do. Uneasy! Unsafe!
Christina P | Overall ExperienceThank you for a place to keep my stuff.
markitta w | Overall ExperienceI have forgotten the employee's name who helped us that day, but he was so awesome! So friendly and kept checking back in on us as we unloaded the U-Boxes.
Renee A | Overall ExperienceThe General Manager, Ron was excellent at getting my U-Boxes loaded onto a trailer the night before. I was in and out within 30-mins. 180 degree difference from the Victorville CA store. Thank you Ron
Steve J | Overall ExperienceAlways helpful
LAYNIE R | Overall ExperienceThe manager here is amazing. He was super friendly and helpful. The four or five times I came by during the month to get things out of storage he remembered and greeted me by name- excellent service!
Kevin S | Overall ExperienceFriendly and well maintained
briana k | Overall ExperienceThanks
Roberta D | Overall ExperienceThank you for working with me on my late payments.
dianna d | Overall ExperienceFriendly staff
Patrick F | Overall ExperienceBest storage location in SE Portland
Michael P | Overall ExperienceStaff was always friendly and helpful. Definitely would use them again
LEE A | Overall ExperienceGreat manager! Ver attentive, always worked with me.
don d | Overall ExperienceThe worst crew I have ever worked with so so RUDE THE BOYS, they get in the u haul truck and BURN THE TIRES NOT THERE TRUCK , YOURS U HAUL. THE DOORS ARE NEVER OPENED You HAVE TO CHASE Someone DOWN!!
Tony P | Overall ExperienceSee above
ralph h | Overall Experience