Customer Reviews for U-Haul Storage of Manchester West

1,755 reviews

53-71 Spencer St   Manchester, CT 06040
(Next to bowling alley, half a mile east of interstate 384)

(860) 432-9112

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 432-9112

53-71 Spencer St
Manchester, CT 06040
(Next to bowling alley, half a mile east of interstate 384)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely nothing,John and his partner was this most friendly an welcoming staff. I haven't ever experienced such amazing service any else. It was as If John own the store and he personally wanted to make me happy an comfortable. The experienced change my whole day an inspired me to be kind and grateful. Thanks 😊

Precsious Trice 
Rating:
4.0

The location feature of the UHaul app did not work there and the app could not read the barcode. The key drop-off box was located a distance from the front of the building toward the back. It was all manageable, but not intuitive especially at night while it was raining.

Gilbert Andrada 
Rating:
4.0

I like the fact that the people are nice, and the storage is always clean. I also did not have any item stolen but if is possible the smell within the area could be avoided and please provide a garbage within its environs. Overall, you guys' rock!

Justina Effah Nyarko  |  Overall Experience 
Rating:
2.0

Every six months the price was increased claiming pest control and all. Mice were in my unit and ruined my recliner. I paid a lot of money for that unit. Raised the price but not the care. No, I will not recommend your storage units.

John Gillett  |  Overall Experience 
Rating:
5.0

John the manager was the one who served us that day. He is a great guy to work with - explained everything very clearly and has excellent customer service!

jolene uccello 
Rating:
3.0

Picking up the truck the process is always long. The system always has trouble. Long wait times.

Jasmin Harrison 
Rating:
5.0

Customer did not leave a comment.

Patrick Taylor 
Rating:
5.0

While the equipment was clean, the truck had a tire pressure warning light on and message on dash display that that system needed servcing. The UHaul app was not user friendly and seemed to be malfunctioning. The onsite staff, Demaris, was excellent, friendly, knowledgeable, and courteous

Richard Ciasullo 
Rating:
2.0

The manager John was very rude and I felt like he is not happy that I am there

NASSAR BASHIR 
Rating:
5.0

Customer did not leave a comment.

Devangkumar Dhingani 
Rating:
4.0

Customer did not leave a comment.

Alice Figueroa  |  Overall Experience 
Rating:
3.0

This location was across town. Their parking lot was too small and full. The drop off took longer than the pick up. I was charged for an extra day. I called 24 hours before to advise that I couldn’t make the drop off time. I was around an hour late.

Alan Ortner 
Rating:
5.0

Customer did not leave a comment.

Patricia James 
Rating:
1.0

Customer did not leave a comment.

Taisha Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Marilyn Rozario 
Rating:
1.0

Close this location.

Joe Zambo 
Rating:
5.0

Customer did not leave a comment.

John Mcneill 
Rating:
4.0

Advise every customer of the on-line procedure needed when the truck is picked up and dropped off. The drop off takes about 15 minutes including photos and has to be done before you lock the truck and drop the key. I was not advised of this and dropped the key first then went to check the vehicle in.

THOMAS CARPENTER 
Rating:
5.0

We had a great experience with the two young men who assisted us. The young man at the desk was friendly , professional and had a wonderful personality. It snowed a bit the morning we picked up the truck and The young man who was in the parking assisted us with obtaining the key from the lock box and cleaned the truck off for us. We would definitely recommend this location to anyone who needs a truck rental. Sincerely The Gonyaw’s

Shanann Gonyaw 
Rating:
5.0

Customer did not leave a comment.

Jeanie Diaz 
Rating:
1.0

Personally, one of the gents here over a year or two ago provided clear and consistent assistance and service. Meanwhile this time around. The service was pretty much and solely pushed for you to do it yourself even if you didn’t understand the new upgraded system. Unclear, unhelpful service. The worse I’ve ever encountered. The service needs to be vocally clear and assisted upon with clear guidance. Show more care and support when the customer that seeking your business services is asking for it.

melissa ramos 
Rating:
5.0

Customer did not leave a comment.

Carmelo Rivera Jr  |  Overall Experience 
Rating:
5.0

I am delighted to had the opportunity to be served by you and your staff! Your service , and your commitment is outstanding! Thank you and best wishes !

Joseph Vincent Camposeo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Rodruigez 
Rating:
5.0

Customer did not leave a comment.

JAMES RICHARD 
Rating:
5.0

Customer did not leave a comment.

Yajaira Maldonado 
Rating:
4.0

Customer did not leave a comment.

Gary Kelly 
Rating:
3.0

Customer did not leave a comment.

Crisbel Hernandez 
Rating:
5.0

Customer did not leave a comment.

Douglas Cooke  |  Overall Experience 
Rating:
5.0

Everything was perfect. Staff was very helpful as always. Highly recommended!!

Steven Karpinski 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA SCHILL 
Rating:
5.0

Customer did not leave a comment.

Karthikeyan Alagusundararajan 
Rating:
4.0

With card access and exterior storage units, there shouldn’t be the need to limit access hours unless mandated by local ordinances. This may have been the case, but we felt rushed to get everything done when our schedules only allowed us to get there late in the day.

James Manger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Santiago 
Rating:
5.0

Very pleased and Satisfied with overall experience, Thank You..!!

tahj mccall  |  Overall Experience 
Rating:
3.0

Get truck to my reservation spot instead of making me go 10mi out of the way.

Ron Goodin 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA SCHILL 
Rating:
4.0

Everything was good. It was just getting too expensive

STEVEN CAPOBIANCO  |  Overall Experience 
Rating:
3.0

Your phone app sucked to the point of being useless. Fortunately, the guy at the pick-up location was very helpful.

Dennis Himes 
Rating:
5.0

Customer did not leave a comment.

HANNAH BALAZS 
Rating:
5.0

Elite customer service, I would definitely recommend

Gladys Breedlove 
Rating:
5.0

Good service

Marco Lucar 
Rating:
3.0

The windshield was dirty and hard to see when the sun hit the window.

Bernard Sweeney 
Rating:
3.0

Customer did not leave a comment.

JOPSEPH CRICCO 
Rating:
5.0

Customer did not leave a comment.

ANDREW SPRAGUE 
Rating:
5.0

John was excellent and professional. Will definitely be coming back to this location again!

DUVAN QUINTERO 
Rating:
5.0

Great customer service. Friendly and helpful. Will definitely use this location again.

Alexander Guruprasad 
Rating:
5.0

Customer did not leave a comment.

Thomas Hinchey 
Rating:
5.0

Customer did not leave a comment.

Stephanie Jackson 
Rating:
5.0

Customer did not leave a comment.

Anthony Wong 
Rating:
5.0

Very friendly, got me in and out very quickly.

Ray Halle 
Rating:
4.0

Great service by the employees

Ynes Bobea 
Rating:
5.0

Customer did not leave a comment.

Emily Gasque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Soll 
Rating:
4.0

Customer did not leave a comment.

James Koutsopoutos 
Rating:
5.0

Customer did not leave a comment.

Matthew Paquette 
Rating:
5.0

The truck ran as if it was going to break down. I think it needs some work.

Michelle Wilson 
Rating:
3.0

First thing I had was to go open a lock that was giving me hell I went there to rent a truck not to open locks next the QR coad don’t work for me an another guy that came in with a truck it was raining an I could not get this thing to work you might be losing business because if this I know you are losing mine

Lorenza James 
Rating:
4.0

Customer did not leave a comment.

VANESSA LANIER  |  Overall Experience 
Rating:
5.0

Great customer service!!!!

Randall Crawfprd 
Rating:
3.0

I reserved the rental truck online once I arrived to complete the process I had trouble with my phone the WiFi was bad luckily the employee hadn’t left yet he had to finish the process on his phone this gentleman was very helpful I don’t think I would trust the online rental again only because of this potential problem otherwise I am a satisfied customer

Dina Barriault 
Rating:
5.0

Everyone and the service was Great!

gordon rice 
Rating:
5.0

The staff in this location was so helpful and very friendly. I was pleasantly surprised to find the van I rented immaculate! This is the first time that I have rented from this particular location, but it will certainly not be the last! I was very impressed with how clean the vehicle was as every other time I have rented these types of vehicles from other places, they have always been beat up and dirty. You can tell that this U-Haul location at Spencer Street Manchester, CT takes great pride in their business and their products and services they offer.

Eileen Blair 
Rating:
2.0

It took 35 minutes to check out because they gave me a truck that needed an oil change, told me it had a much different mileage, and because the app didn’t work,

ADAM TORTORELLO 
Rating:
5.0

Fuel economy is awesome and reliable

EUNICE OPPONG 
Rating:
5.0

Had a great experience picking up the truck Mr. Richards was very helpful and pleasant

Linda Bacci 
Rating:
5.0

The location and the staff were phenomenal. You're app and website ate trash. Upgrade your servers and increase its efficacy.

Steven Shenk 
Rating:
4.0

The man who checked me out could not print any contract and said he would send it to my phone… he never did!!! Confusion when I dropped off.??? Said that he just put an estimated hold on my bank account??? Did not happen this way last time which was a pleasant experience. This one however, was not. Left there anxious about my bank account. From now on.. will not leave with a vehicle without paper and receipt in hand.

Margaret Odea 
Rating:
4.0

Customer did not leave a comment.

Susan Carpenter 
Rating:
5.0

The General Manager there was awesome. Took his time to explain everything, true hospitality!

JEAN CLERMONT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devone Pollard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oliver Urquilla 
Rating:
4.0

Manager helped me do the return

Carmela Amenta 
Rating:
3.0

No parking available for customers, so we had to make the process literally running because others customers were complaining. 1 customer went to buy 4 small boxes and he parked in front of the building causing a situation. The Uhaul staff have to deal with extra situations because of that. I made the after hours check out and i spent 1 hour dealing with the web page because it was not uploading the photos (I was receiving an error message) i took the photos like 6 times each.

Hector Sabala 
Rating:
1.0

They scam you out of money currently having my bank dispute extra chargers that they are denying of charging onto my card.

Selena Bermudez 
Rating:
3.0

The automated customer system needs work. The code wasn’t sent via email until hours later, and the attendant had to do it manually. I still have not received my receipt.

Dana Turnquest 
Rating:
5.0

The woman that I dealt with was extremely Helpful!

Judith Craig 
Rating:
4.0

Customer did not leave a comment.

elaine brown 
Rating:
4.0

Customer did not leave a comment.

Aaron Sales 
Rating:
5.0

Everything was perfect!

Steve Sorrels  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jovhanny Prawl 
Rating:
5.0

Customer did not leave a comment.

Patricia Rodriguez 
Rating:
5.0

Jeremy in the office was exceptionally helpful

Paul Piccione 
Rating:
3.0

Customer did not leave a comment.

Gordon Brodie 
Rating:
5.0

The guys hooked me up and I really appreciate them

NYKIRIA WHYTE  |  First Impressions 
Rating:
1.0

Someone got in the storage room and stole a bunch of equipment that was stored in there had to put a second lock on it and then move the stuff out

James Moulton  |  Overall Experience 
Rating:
2.0

When you went to truck you got to do it online it's very complicated for most people is very complicated for me had a hard time written in the truck I wasted 35 35 minutes trying to figure out how to rent the truck by the time I got the truck I burnt 30 minutes it's a very bad system doing online recommend you guys think of a better system running it takes too long it's very complicated

Robert Beaver 
Rating:
5.0

Staff was friendly and helpful!

Stuart Swirson 
Rating:
4.0

The self-check in has too many steps.

Bonnie Douglas 
Rating:
5.0

Some of the instructions in automated process were a little confusing due to the layout of the overall facility - large area with multiple locations to accomplish the pickup and drop off, but the employees were all extremely helpful and friendly.

David Brancato 
Rating:
3.0

Get rid of the online check in and return.

Wayne Gilbertie 
Rating:
5.0

Originally went to Manchester ct. Oakland st. Location and it was straight garbage, reserved a 10' truck and showed up 20 minutes later and it was gone, wasting my time and no giving a f**k

Jason Simard 
Rating:
5.0

Customer did not leave a comment.

fernando toro 
Rating:
2.0

quick check in did not work. Worker kept saying it was my phone. Their “office” was then down the street and we had issues there too. Took over an hour to pick up my vehicle.

Anthony Gruttadauria 
Rating:
5.0

Customer did not leave a comment.

Matthew Gaul 
Rating:
3.0

The person who helped me was very nice and knowledgeable. However, I felt bad for her that she was the only one working. She had no help. After I had gotten there, more people walked in and she was also getting phone calls. Everyone could have been helped faster had there been at least one or two other people. Personally, I'm not a fan of doing everything online myself. Not sure if this is at every U-Haul location. Two years ago when I moved, it was not like this. I feel much better actually going through the process with a worker to make sure everything is ready and correct. Location wise, it's close to the apartment I'm moving out of it, so that's nice. But the main building to get assistance at and the actual location of the trucks is such a far walk. After finding the truck and checking if all the equipment was there because I had to finish the check out process online, I found that two out of three dollies I rented weren't in the back of the truck. When I clicked "no", the dollies weren't there during the online check out process, a message appeared saying I had to go get assistance. This made me have to walk all the way back to the main building, and yet there was a small building right there by the trucks that another employee could've been at for assistance. But since there was only one person running the entire place, I was left walking that distance to the main building. Also, it's odd that the keys are picked up in a locked box with a padlock at the small, empty building by the trucks. Again, it would've felt better to have an employee help out and hand me the keys physically In the end, my friend who was helping me drove up to the main building in the truck to grab the missing dollies. But overall, I felt this process could've gone a lot faster and smoother had check out been done at the desk with an employee helping me and not having me essentially do the job myself online. Other than that, at the end of the day, the move happened and we actually managed to return the truck a little earlier than scheduled.

Marco Taverner 
Rating:
5.0

The woman that helped me went above and beyond. I was struggling to get the QR code to work with self pick-up and she literally spent 45 minutes with me, resolving the issue. She was incredible. I was so thankful for her help in such a stressful moment. Give that girl a raise!

MEGHAN GARDINER 
Rating:
5.0

Customer did not leave a comment.

DAMARIS RIVERA  |  First Impressions 
Rating:
5.0

The overall experience was great. Communication was top-notch, and Damaris is the best! Please let her know I said so. I will be using you in the near future also.

Art Staples 
Rating:
5.0

Staff does a great job running the location despite the super small parking lot they have to work with.

wayne wright 
Rating:
5.0

Should move return area to the back lot where you pick up trucks, very little room to return vehicles and get your own car out of parking area especially on a Saturday afternoon.

Michael Cimino 
Rating:
5.0

The place was very clean and well organized easy to move in i was using another storage facility for 10 years and if I'd known this place was this nice i would of moved in here years ago

Eric Kraus  |  Online Move In 
Rating:
5.0

The service both at pick up and return was excellent and the truck ran very smoothly.

Paul Piccione 
Rating:
5.0

Nothing, doing a good job helping customers and their moving easier.

Sara Appiah 
Rating:
5.0

Customer did not leave a comment.

Mark Smith 
Rating:
5.0

The front desk lady was very nice.

Dawne Hicks 
Rating:
5.0

Customer did not leave a comment.

THOMAS LEO 
Rating:
1.0

I rent about 15 to 20 trucks a year. This by far was the worst location. They forced me to use the website to log it to get my truck. Which took over 30 min . The site crashed 3 times. The guy just looked at me like oh well I can't help you. This was by far my worst experience at any uhaul. Bring back real people not an app. Will not use this location again. Received a text saying that uhaul was going to call me. Never heard from them. This is a horrible way to run a business.

Geraldine Rygiel 
Rating:
5.0

Customer did not leave a comment.

Shawn Payer 
Rating:
3.0

Why does everything have to be done through smart phones and apps? What happened to the customer service that kept me coming back to uhaul all these years? I do not like the new system. Being charged to have a person handle the return? Instead I have to use my own time and phone to take pictures and note locations. I used uhaul because getting the insurance meant I didn’t have to worry and could drop off the vehicle and be met with a smile as I handed off the keys. Last uhaul rental for me.

Douglas Isleib 
Rating:
1.0

I don’t like this online service through the phone and my U-Haul truck was given to me on E!

Sasha Stainrod 
Rating:
5.0

John, Angela and Maria are wonderful we originally were only going to be there for four months it ended up being 4 years although a lot of money for the time there they we’re very helpful with the original move in and finally the move out thank you so very much we appreciate the time spent in your facility, Bill G unit 67

Bill Gemme  |  Overall Experience 
Rating:
5.0

SERVICE WAS EXCELLENT........THX !

Patrick Taylor 
Rating:
5.0

Customer did not leave a comment.

Young Sun Kong 
Rating:
1.0

Had an absolute terrible experience booking. The store insisted that they were unable to book through their system and forced us to use the app, which had so many complications and errors despite me being a previous customer! After 20 minutes we finally got our van. The van itself was fine, clean enough. Returning the van we had another nightmare using the app to perform the return. The app crashed mid return, preventing me from taking photos. We got charged what we were told was correct, but the app showed a receipt of over $100 what we should of been charged! When we brought it to the counter we had no empathy or any kind of positive reassurance. They simply stated “no it isn’t correct” and printed me out an alternate receipt and a card to call if “we feel we need to”. It all seemed like it was just to get us out of there. This is the last time I’ll use U-Haul for anything, the push to the app model if the store isn’t lying and their inability or lack of care to do anything for the customer is appalling. The quality of service has gone down so much over the years at every location i’ve visited.

Ryan McNeil 
Rating:
3.0

The people were great - very helpful - but I had done everything on the app, which didn't really work at all. I never got a code for the key and had to go inside. My return using the app was also extremely difficult. Your associates at this location were excellent. Your 24/7 rental program and app need a lot of work.

Gregory Hayden 
Rating:
5.0

Customer did not leave a comment.

Christopher Grosse 
Rating:
3.0

Customer did not leave a comment.

reuben anderson 
Rating:
5.0

John went above and beyond handling my last minute rental and the assorted issues.

Joseph O'Leary 
Rating:
5.0

Customer did not leave a comment.

KALPESHKUMAR PATEL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Harris  |  Online Move In 
Rating:
5.0

I called to set up my truck and storage reservations and told the associate Oakland street when I get to the storage with a truck full of stuff and movers that I only had for 3 hours I find out they booked me the wrong location instantly got frustrated annoyed and aggravated I would like to thank the associate that calm me down and made me realize everything is fixable I think the associate name was Cesar did a great job transferring me and finding something to move my stuff in so little time turned my experience from negative to positive

Tomisha Mcleod  |  Online Move In 
Rating:
5.0

Excellent customer service and professionalism at this location.

Christopher McLellan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andres Hernandez  |  Overall Experience 
Rating:
4.0

The facility was great and I'm thankful it is close by. I stopped using it simply because I no longer need the storage.

Rachel Lindberg  |  Overall Experience 
Rating:
5.0

The ladies at the counter, Damaris and Amy, were very friendly and helpful when I had any questions with the unit. I will recommend the Manchester U-Haul Spencer St location to my family and friends, thanks!!

David Keating  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eileen durant  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Timothy Harrington  |  Online Move In 
Rating:
5.0

I would only suggest that renters be given the suggestion to totally seal boxes, including hand holes when moving in. No matter how much effort is taken by management, the units are outside so bugs and even mice can gain access. Other than that, no issues with water or other storage problems.

Patricia Mondo  |  Overall Experience 
Rating:
3.0

My U-Haul reservation was changed too many times and I was put into a storage way to small for us so we are switching to a different place.

Pedro Melendez  |  Overall Experience 
Rating:
5.0

I give George and John an A+ for customer service. We rented a truck and went back to rent a storage unit and the process was smooth and easy. Definitely will recommend them.

Carmelo Rivera Jr  |  First Impressions 
Rating:
2.0

My unit #3880 was rat infested. All my properties was damaged. Extremely disheartening and disappointed

antonia edwards  |  Overall Experience 
Rating:
4.0

It really bothered me that this company doesn’t prorate. It would be so much helpful to every customer if we were able to do move our storage out and be charged for the days that we use. I heard storage units can be prorated if a customer is using the unit against company’s policy, but to know a customer can’t use that option doesn’t make sense.

Tashonda Watts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryn Putnam  |  Online Move In 
Rating:
5.0

Rented unit for close to two years. Easy set up of unit, easy check out. Accessible when need without problems. Very friendly and knowledgeable staff. Great customer service. Overall pleasant experience.

Pamela Maher  |  Overall Experience 
Rating:
5.0

The staff here was polite, friendly, knowledgeable and efficient. I had issues with smoothness of opening unit door but in all , it works out...I do have arthritis- so trying to pull a slightly bent or rusted door was more difficult. The cost made UHaul a best value!

Sidney Roy Korner  |  Overall Experience 
Rating:
5.0

The staff was exceptionally helpful and professional. Access was secure. Facility was clean. Bathroom was clean and conveniently located.

David fritsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

McEleney & McGrail , LLC Lawyers Firm,LLC  |  Overall Experience 
Rating:
5.0

Just an overall amazing place - safe, friendly, cost effective. Highly recommend.

Tricia Canterbury  |  Overall Experience 
Rating:
5.0

we ave used storage facilities in several locations all over the country and rate this site very highly. The staff was helpful, the facility welk lit and clean. When we vacated we rented a truck and that too was without problem. I would recommend them highly.

Sharon Seekamp  |  Overall Experience 
Rating:
5.0

Staff are Amazing great customer service and very friendly will definitely recommend to friends and family.

Alfredo Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davon Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda Landry  |  Overall Experience 
Rating:
5.0

I'm really grateful for the staff

angela Mcdade  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel Lindberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Jimmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Gasque  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vilma Torres  |  Overall Experience 
Rating:
4.0

There was no lock in my unit

Leon Henson  |  Online Move In 
Rating:
5.0

Very nice and informative……

Randy Damato  |  First Impressions 
Rating:
5.0

Great customer service!

Craig Carpenter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARQUEZ BLAIR  |  First Impressions 
Rating:
1.0

Really!! I rented on Thursday and cancelled my rental on Saturday morning and was told that even though I had moved nothing into the rental and had taken a temporary lock from the manager that I would still be charged for the month. So, I am essentially giving a $202.00 donation to UHaul storage for not using the unit and am asked to give a review??? Beyond disgusting!!

Melissa Gatica  |  Overall Experience 
Rating:
5.0

Staff are very friendly and polite

Lucy Brobbie  |  Overall Experience 
Rating:
5.0

Everyone that works in this store are helpful and patient.

Kevin Wisniewski  |  First Impressions 
Rating:
5.0

Good experience.

Fernando Morales  |  Overall Experience 
Rating:
3.0

Unfair and charged me for storage I wasnt using anymore...

Divinity wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene Stewart  |  Online Move In 
Rating:
1.0

Alot of properties had to be be thrown out because I discovered alot of mice feces in the unit rental. I pay a monthly insurance during the storage rental for 9months and yet have to be compensated.

Michico Cazeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davon Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Bissell  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Sierra La Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david oman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nidia Cotto  |  Overall Experience 
Rating:
1.0

I had a really poor experience with U-Haul. I had to move from Nashville to Boston and rented a ten foot truck. The location I originally selected in nashville to pick up the truck got changed to another location in nashville. This wouldn’t be a huge deal for a lot of people but i could only pick up the truck after office hours at night and the location that I picked is much safer (well lit, location, etc) compared to the location U-Haul changed it to. When I went to go pick up the truck it was dark out and the parking lot was super dark and there were four or five lingering men hanging out around the truck. I wasn’t safe. Then, I had to do the online check in to actually get the truck and the U-Haul website And the app were not working. I was out there by myself in the dark for thirty minutes waiting for the site to work as Im trying to not draw any attention to myself. But Im an alone woman in a parking lot so of course it got the mens attention. I was worried about my safety. Not okay. Eventually I get the truck and make the drive to Boston. I reserved a storage unit when I booked my truck and had a reservation number for the storage unit. I get to U-Haul storage And they say I don’t have a reservation. I pull up my reservation confirmation And the number and they say it’s not a reservation. Oh….my bad….I thought me paying $200 for storage and the email header of “your storage unit is reserved” means I had a storage unit. Also- when I go to drop off my truck the app and website (you guessed it!) werenot working again. I’m a 27 year old who knows how to operate technology. I don’t know how anyone in my parents generation would be able to trouble shoot this if they were in my shoes with the truck rental. your online systems absolutely suck. I won’t use U-Haul again and won’t recommend it. That stinks for you guys because all my friends are moving! Definitely not worth the $800 I spent…especially when my safety was threatened.

Jennifer Scanlon  |  First Impressions 
Rating:
5.0

Customer service staff was outstanding. Facility felt secure and safe.

Robert DeConinck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline Charles Bonta  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Michael Ramirez  |  Overall Experience 
Rating:
4.0

Truck needed some maintenance but overall pretty good experience

MELISSA HARGETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dina Fernandez  |  Overall Experience 
Rating:
5.0

Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I’ve never used a storage facility before, would definitely come back if I need one in the future. Thank you

Ellen Milone  |  Overall Experience 
Rating:
5.0

They are the best! Love everyone there. So helpful, friendly and hardworking. Thank you.

Jodi Huyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelin Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gianna Latore  |  Overall Experience 
Rating:
5.0

I got exactly what I needed! Thank you so much!!! ❤️

Cindy Ibarra  |  Overall Experience 
Rating:
4.0

Good place

Jermaine Jones  |  First Impressions 
Rating:
5.0

The staff at this location is excellent

Laraine Porter  |  Overall Experience 
Rating:
1.0

Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance

Ed Brey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID FIERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia Perez Collazo  |  First Impressions 
Rating:
5.0

I enjoyed working with you people

Betty Yeboah  |  Overall Experience 
Rating:
5.0

I had a very pleasant experience with the staff and the facility..

Tracy Mayo  |  Overall Experience 
Rating:
1.0

The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great

GEORGE SMALL  |  Overall Experience 
Rating:
5.0

Maria and Amy are amazing!!

Patricia Mondo  |  First Impressions 
Rating:
5.0

Angela went out of her way to be friendly, helpful and accommodating.

Robert DeConinck  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Judith Grote  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evelyn Ramos betancourt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latonya Harris  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Jazmine Oliver-Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marriece Lamar Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kazi Rahman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE SMALL  |  First Impressions 
Rating:
4.0

Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.

John M Bee211 Pemeroy Ave  |  Overall Experience 
Rating:
5.0

There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.

sal fiorie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DON LEAVITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC THOMPSON  |  Overall Experience 
Rating:
5.0

No issues

MIRIAM M AKITA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Corrao  |  First Impressions 
Rating:
5.0

Staff was very friendly and Angela went above and beyond to make sure our needs were met.

Pedro Melendez  |  First Impressions 
Rating:
5.0

Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.

Allan Currie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sal fiorie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracy Mayo  |  First Impressions 
Rating:
4.0

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Stephanie Thain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY March  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Burke  |  First Impressions 
Rating:
5.0

I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?

Matt Pasternak  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GARY March  |  First Impressions 
Rating:
5.0

Everyone who works there is fantastic! Thank you!!!

John Mckaig  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Thees  |  First Impressions 
Rating:
5.0

Angie R. has been GREAT!! Spencer St, Manchester CT

TED JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarrine Adams  |  Overall Experience 
Rating:
5.0

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Marla Mrowka  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES BREWER  |  First Impressions 
Rating:
5.0

Perfect

GREGORY HATTEN  |  Overall Experience 
Rating:
5.0

Thank you for 17 years of excellent service!

GERALDINE MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john dulak  |  Overall Experience 
Rating:
5.0

One of the problems with U-Haul they want you to buy their lock and early leads me to believe the locks they want you to buy they have a key for I put my own lock on and put their lock on my lock that way I know nobody’s going in there but me I also didn’t like that when I went to my storage unit which was once every 2 to 3 months that their card when I swiped it to open the gate would never work it seemed like an ongoing problem Other than that I would use them again in an emergency for storage but you have Everything you need for moving The good thing about U-Haul it’s a safe and secure place.

WAYNE LAPENNA  |  Overall Experience 
Rating:
5.0

U are my 2nd home really 1st my stuff was not on the street, I will store furniture soon.

esther rajbali  |  Overall Experience 
Rating:
5.0

Never had an issue, great custmer service

Caroline Papageorge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Moroose  |  Overall Experience 
Rating:
4.0

Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.

Christianne Accurso  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

GARY March  |  Overall Experience 
Rating:
5.0

Thank you for making it so easy!

Lisa Wilson  |  Online Move In 
Rating:
5.0

No issues to report. Good job from the on site staff.

Albe Caron  |  Overall Experience 
Rating:
5.0

The storage space was clean. I could get access whenever I needed. The staff was very friendly and helpful.

HENRY HALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Burnham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Larose  |  Overall Experience 
Rating:
5.0

.

Cameron Marion  |  First Impressions 
Rating:
5.0

Clean, well organized, secure. Pleasant, helpful staff and owners.

Ahren Todd Paulson  |  Overall Experience 
Rating:
5.0

The staff was especially helpful with storing the items and also with choosing boxes for our move.

Melissia Pattacini  |  Overall Experience 
Rating:
5.0

Move in and move out was easy. The staff was excellent.

Doris Jacques  |  Overall Experience 
Rating:
5.0

x

Melissa Stubbs  |  Overall Experience 
Rating:
5.0

This U-haul location was phenomenal. My only "issue" is that our truck rental pick up was transferred to another location. There were many issues there. Letter forthcoming with details & feedback.

Michael Guest  |  Overall Experience 
Rating:
5.0

Everyone is very nice, friendly and helpful!

John Mckaig  |  First Impressions 
Rating:
5.0

Great personnel! Always smiling,friendly,caring...especially Angie, Maria, and Amy. They became my special friends. I applaud your hiring practices . Thanks for letting me comment.

Miriam Van Scoter  |  Overall Experience 
Rating:
5.0

The owner/manager was very pleasant and she helped us get set up quickly.

Ahren Todd Paulson  |  First Impressions 
Rating:
5.0

Thank you for all your help while I used your storage units. I appreciated your help and kindness!

Rita Wooldridge  |  Overall Experience 
Rating:
5.0

The storage unit served it’s purpose-it is a storage unit. Not much conversation with staff only when I paid the bill and my final check out day.

FRANCINE E RIOUX  |  Overall Experience 
Rating:
5.0

Customer service was Excellent. Angie and Pedro are both an asset to your company. All questions were explained and they were very easy to work with. Angie was very knowledgeable in uhaul.

Doris Jacques  |  First Impressions 
Rating:
3.0

Price increase over time was my reason for leaving. I'm still renting storage, just with another company. Great for short term storage.

Kaylee Bailey  |  Overall Experience 
Rating:
5.0

This place is great. Would recommend to all. The only minor problem is parking , not many spaces but other than that a no hassle place to store your property.

Julie Ouellette  |  Overall Experience 
Rating:
5.0

No problems at all. The staff at Spencer Street were very helpful and friendly.

Mark Manuel  |  Overall Experience 
Rating:
5.0

The manager Angie and Maria are wonderful and helpful!

elsa vallecillo  |  First Impressions 
Rating:
4.0

Liked the swipe card access.

Kimberly Curry  |  Overall Experience 
Rating:
5.0

The facility is clean. The staff is very friendly and helpful. An overall great experience

Steve Foldvary  |  First Impressions 
Rating:
5.0

Thank you for your excellent work, Angie and Pedro. People like both of your are very hard too find.

Jose Rosario  |  Overall Experience 
Rating:
1.0

Too expensive, rented the space to keep my motorcycle... After two years I sold my motorcycle because I felt like I was buying my bike all over again because of the storage unit rates....

Willie C Armstrong  |  Overall Experience 
Rating:
4.0

Good and safe place

senguttuvan paramasivam  |  Overall Experience 
Rating:
5.0

Both ladies were great they help me and they were awesome. Great job ladies!

Maribel Quinones  |  First Impressions 
Rating:
5.0

Amy and Angela were extremely helpful and in handling my matter which the Oakland Street office messes up my original order. It was a pleasant working with both ladies and I look forward to doing bus

Catrina Priest  |  First Impressions 
Rating:
5.0

Customer service was great all questions and concerns where answered and units where showed to let me pick out which one I wanted.. Great job once again THANK YOU..

Rocxie Darling  |  First Impressions 
Rating:
4.0

The staff was very helpful and friendly.

Leon Henson  |  Overall Experience 
Rating:
5.0

Angela was so helpful and kind. Pedro helpful too. My daughter had a good experience at that location, so I decided to go there myself.

Rita Wooldridge  |  Reservation 
Rating:
3.0

They charge us for two boxes and after almost two months of asking for a refund of my money, they charge me again instead of credit my card.

Dyla Kirby  |  Overall Experience 
Rating:
5.0

Over the 3 years that I used this facility, Angie was always extremely friendly, professional, and helpful. She was a pleasure to work with.

STEVEN R GAGNON  |  Overall Experience 
Rating:
5.0

Great people

Linda Bondidni  |  Overall Experience 
Rating:
2.0

One staff in particular was extremely rude and unhelpful. She looked inconvenienced by customers needing her support. In addition, the parking lot of this location is awful, way too small.

Elizabeth Marchello  |  Overall Experience 
Rating:
5.0

I think access hours should be a minimum of 9 or 10 pm weekdays without an extra fee !

leonard factor  |  Overall Experience 
Rating:
5.0

Thank you to Angie and Pedro for their excellent help with our storage!

Thomas LaMountain  |  Overall Experience 
Rating:
5.0

None

Rexford Opoku  |  Overall Experience 
Rating:
2.0

Called and made reservations gave CC # to hold unit, called back next day no sign of res., call again all set, go down can't find your res. so had to do process all over again. Too many problems

Emily Reopell  |  Overall Experience 
Rating:
5.0

=)

Jacklyn Hecker  |  Overall Experience 
No reviews have been submitted for this location.

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