Customer Reviews for U-Haul Storage Of Lynnwood

6,610 reviews

19130 Hwy 99   Lynnwood, WA 98036
(**Limited on site Parking**, Just One Block North of 196th Street)

(425) 775-3619

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(425) 775-3619

19130 Hwy 99
Lynnwood, WA 98036
(**Limited on site Parking**, Just One Block North of 196th Street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff is very friendly and efficient. I can’t think of anything to improve other than having more packing peanuts available.

Lauren Daly 
Rating:
5.0

Customer did not leave a comment.

Andy Wang 
Rating:
5.0

Customer did not leave a comment.

Kayla Darby 
Rating:
5.0

Wonderful customer service. Extremely fast, friendly workers in a great mood who made my morning nicer 😀

Loree Hollander 
Rating:
5.0

Customer did not leave a comment.

Munkhzul Enkhee 
Rating:
4.0

Customer did not leave a comment.

Jared Johnson 
Rating:
5.0

The owner, William, was very helpful and went above and beyond to show us how to operate a very intimidating 26ft truck.

Nam Nguyen 
Rating:
5.0

Customer did not leave a comment.

Robert Tinner 
Rating:
5.0

Customer did not leave a comment.

Gilberto Carmona 
Rating:
5.0

Customer did not leave a comment.

Alicia Krzyczkowski 
Rating:
4.0

The truck was clean but it was pretty beat up. It was functional though and served its purpose

Gavriella Schuster 
Rating:
5.0

Have used this location for all but two of my vehicle rentals for over the past five years. The people who work here have always been helpful, courteous and efficient. Just keep on doing what you’re doing, folks!

ramon selby 
Rating:
3.0

Customer did not leave a comment.

Stephanie Frost 
Rating:
5.0

Customer did not leave a comment.

Steve Winckler 
Rating:
5.0

The Employees were very helpful

Deborah Tellez 
Rating:
4.0

Customer did not leave a comment.

Karen Miller 
Rating:
5.0

Customer did not leave a comment.

Tammy Ray 
Rating:
5.0

Customer did not leave a comment.

jessica zimmerman 
Rating:
5.0

Customer did not leave a comment.

Linda Wilson 
Rating:
5.0

Getting the truck was easy. Returning it was a serious pain. We got it with half a tank of gas, drove 27 miles and put $5 worth of gas in. The guy working there kept arguing about the gas gauge - fortunately we took a photo before leaving AND had the gas receipt. He grumbled about how U-Haul might want to charge us more. Seriously?

John Wyatt Jr 
Rating:
5.0

Great experience!

curtis Hulme 
Rating:
4.0

Staff reading the mileage was unfamiliar with retrieving from the car display. A small issue. Overall very pleased with the service.

John Dunn 
Rating:
3.0

The app was shit

Nadeem Khan 
Rating:
5.0

Customer did not leave a comment.

Jonathan Shrum 
Rating:
5.0

The team there was friendly, helpful, patient and AWESOME!

Julie FRIDENMAKER 
Rating:
5.0

Customer did not leave a comment.

Cleaven Rush III 
Rating:
5.0

Customer did not leave a comment.

Ricky Crawford 
Rating:
5.0

Good, very good

Mohamad Almohamad 
Rating:
4.0

Customer did not leave a comment.

Ronald Seman 
Rating:
4.0

This location is not 24 hours. I could not pick up at 8am, my time, or drop off after the location closed.

John Leis 
Rating:
4.0

Customer did not leave a comment.

eung lee 
Rating:
1.0

fucked up man they tried to scam me fr fr

shubham kalia 
Rating:
5.0

Excellent!

Eun Kim 
Rating:
5.0

It took me a while to figure out how to operate the windshield wipers (user error) but everything worked seamlessly and the employees were very friendly.

Katy Bliss 
Rating:
4.0

Fix the truck before renting it out

Timothy Bondarenko 
Rating:
5.0

Customer did not leave a comment.

DANIEL HARBER 
Rating:
5.0

Bill Ruffin was the best !

RICHARD BOLTON 
Rating:
5.0

N/A

Jim Ellingson 
Rating:
4.0

Customer did not leave a comment.

Stuart Reed 
Rating:
5.0

Customer did not leave a comment.

Hao Li 
Rating:
5.0

Very friendly and great customer service

Makenzie Breiter 
Rating:
5.0

Excellent place and people to do business with, So friendly and one lady that checked me in said Will the manager is GREAT. Keep up the good work. John

JOHN JOHNSON 
Rating:
5.0

This is the most well run U-Haul I have ever rented from. They are consistently great.

Brad Krueger 
Rating:
4.0

Customer did not leave a comment.

Neal Colodner 
Rating:
5.0

Customer did not leave a comment.

Trevon Gipson 
Rating:
2.0

customer service in front desk they are awful they didn’t help me. I call customer service and they find a truck in the same location but when I went in there the first time they said that they didn’t have nothing available in five minutes later I went back in and I told him that I have a truck then didn’t believe me didn’t wanna help me and I give him my reservation number for them to believe me the guys in the back they were really nice and helpful with me when I took back the truck

DAVID ALAS 
Rating:
5.0

Great service overall, the people are very friendly and helpful. There is not much to improve. I would recommend this location to all the people I know.

Chatree Hall 
Rating:
5.0

Customer did not leave a comment.

Christine Ille 
Rating:
5.0

Customer did not leave a comment.

Joseph Cavallaro 
Rating:
5.0

Your personal working at this location are Some EXCELLENT PEOPLE. Need m

JOHN JOHNSON 
Rating:
4.0

Customer did not leave a comment.

chanho jeong 
Rating:
5.0

Excellent customer focused service.

R Stewart Bent 
Rating:
5.0

Great experience as always!!

Mara Vollbrecht 
Rating:
5.0

Customer did not leave a comment.

Brian Hense 
Rating:
5.0

Not much, the people servicing us today were great

Sam Shim 
Rating:
5.0

The service was amazing, very friendly and helpful! 🤩🤩🤩

Alexxander Vincent 
Rating:
5.0

Customer did not leave a comment.

anita myers 
Rating:
5.0

Morning opening crew were not helpful. Rude. Stoned. Had arrangements to pick up van early, before 7:00AM. Manager approved the day before for early pickup. I informed the opening crew of said arrangement @ 6:30 AM. They purposefully made me wait while they ate, played on their phones laughing and chuckling about making me wait till 7:00AM. I had already reserved and had my info on file, but they made me go through the ringer to get the van and go. Completely unprofessional, and unaccommodating. I was told I would get a receipt in email. Never received it! I like the place due to my past experiences with Amber and William, but hard pressed to go there again after that experience.

Carl LaPlante 
Rating:
5.0

Customer did not leave a comment.

Gary D Lundberg 
Rating:
5.0

Absolutely a fantastic move. Entire staff was customer service oriented and offerred tips and ideas to make the move experience 1st class. Having rentaed from multiple Penske and U-Haul locations around the country, this location is by far the best. Owner is professsional and encourages input to insure that the service exceeds expectations.

Marshall Pierce 
Rating:
5.0

Customer did not leave a comment.

Jim Lawless 
Rating:
5.0

Nice customer service

ERMIAS TAREKEGN 
Rating:
5.0

Customer did not leave a comment.

Kyle Kliewer 
Rating:
5.0

Customer did not leave a comment.

Anita Castillo 
Rating:
5.0

Perfect! Everything went smooth and everyone was awesome! Great location as well. I’ll be renting from there again 🤗

Veronica Williams 
Rating:
4.0

Customer did not leave a comment.

Ron Riggles 
Rating:
5.0

There are several U-Haul outlets in the area, and this is far and away my favorite. The staff is always friendly, courteous, and helpful. The vehicles are well-maintained and pickup and drop-off is always no-muss, no-fuss. This will be my go-to U-Haul as long as I live in Edmonds.

Steven Crozier 
Rating:
5.0

Customer did not leave a comment.

Daniel Hornaday 
Rating:
5.0

Customer did not leave a comment.

Kyle Zundel 
Rating:
5.0

As always a great experience, thank you to the team for all their assistance. And super friendly service.

Mara Vollbrecht 
Rating:
5.0

Customer did not leave a comment.

Franklin Story 
Rating:
5.0

The owner went out of his way to make sure the trailer worked for me, going as far as testing my wiring harness when the lights on the trailer didn't work as expected. Fantastic friendly service.

Vlad Krupin 
Rating:
5.0

The staff was wonderful and went out of their way to help me out.

BRIAN CURL 
Rating:
5.0

Customer did not leave a comment.

Nick Parker 
Rating:
5.0

Gentlemen who helped me with hookup had great sense of humor, very helpful with smile and very professional. He is great asset to your company. Thanks

NAUNIHAL BATTH 
Rating:
5.0

Customer did not leave a comment.

Adam Morgan 
Rating:
5.0

Great service William is great as was the other gentleman whose name I did not get.

WILLIAM TORMEY 
Rating:
5.0

Customer did not leave a comment.

Hailey Penhollow 
Rating:
5.0

Customer did not leave a comment.

Rick Olson 
Rating:
5.0

Easy online booking, confirmed and clean and ready for pickup the next day. Friendly checkin and check out.

Mary Devino 
Rating:
5.0

Customer did not leave a comment.

PAMELA CREITZ-PEPPAN 
Rating:
5.0

Sterling chaps!😁

akheem akhi-gbade 
Rating:
5.0

William is top notch - great guy and helpful staff

Sean Quinn 
Rating:
3.0

The gentleman who hooked up the trailer told me that my hitch was too low. When I mentioned that I had rented 3 times before with this setup and nobody said this too beche began to berate me and say it was too low and he shouldn’t be hooking up the trailer & I should get a riser. I didnt mind him telling me it was too low, it was how he was telling me & wouldn’t stop talking about it. During the course of the rental one of the trailer chains came loose & I had to adjust it. I will chose another location so as not to deal with this representative again

WARD JOHNSON 
Rating:
5.0

Customer did not leave a comment.

michael eagle 
Rating:
5.0

Customer did not leave a comment.

Dean Strong 
Rating:
5.0

Customer did not leave a comment.

Christian Saether 
Rating:
5.0

Customer did not leave a comment.

Randa Zaitz 
Rating:
5.0

Customer did not leave a comment.

Maria Cattaneo 
Rating:
5.0

Excellent service and very helpful. Even helped me prior to store hours. I will make sure everyone knows that this is the ONLY place to rent your U-Haul.

ALLEN OAKLEY 
Rating:
5.0

Nothing! Shop is clean and organized. Employees are very friendly and super helpful. Truck ran great. Entire experience was seamless.

Kristin Sewell 
Rating:
5.0

Keep Mr. William Ritter as the manager. He is by far the BEST manager I've ever met at any U-Haul. Works hard. Pleasant demeanor. Always goes out of his way to help.

WALLACE CHANG 
Rating:
5.0

Staff (William) was super friendly and helpful!

Theresa Rehbein 
Rating:
3.0

Customer did not leave a comment.

Sam Merchant 
Rating:
4.0

Due to snow back door/shutter was jammed. Took forever to open.

Akash Soni 
Rating:
5.0

Everything is excellent whenever I use their equipment they have been efficient I recommend them to anyone very excellent attention 👍

ever martinez 
Rating:
5.0

Nothing, you were fantastic! Friendly customer service when picking up!

Wendy White 
Rating:
5.0

Customer did not leave a comment.

Travis Hyde 
Rating:
5.0

Customer did not leave a comment.

elise humes 
Rating:
5.0

Ultra friendly staff, highly recommend renting and or returning to this location

Todd Lamensdorf 
Rating:
5.0

Customer did not leave a comment.

Chelbijean Kimble  |  Overall Experience 
Rating:
5.0

This is the most friendly and knowledgeable store in the business!!!!!

JASON POTTER  |  Overall Experience 
Rating:
5.0

The staff is super friendly!

Caroline Burke  |  Overall Experience 
Rating:
5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

KYLE MARTIN  |  Overall Experience 
Rating:
3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Ashley Peterson  |  Overall Experience 
Rating:
5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

KYLE MARTIN  |  Overall Experience 
Rating:
4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

David Graf  |  Overall Experience 
Rating:
5.0

Excellent all around experience with our move with U-Haul.

Gordon or Carol Williams or Freeburg  |  Overall Experience 
Rating:
5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

marci carchia  |  Overall Experience 
Rating:
5.0

Great help. Fast, efficient, and very helpful.

JAMES HUFFAKER  |  Overall Experience 
Rating:
1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

jason persinger  |  Overall Experience 
Rating:
5.0

Very good customer service. Thank you!

Marks Khalmuratov  |  Overall Experience 
Rating:
5.0

Supportive, efficient, helpful, courteous

CHERYL MCDAVID  |  Overall Experience 
Rating:
1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away

daniel hewat  |  Overall Experience 
Rating:
3.0

This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.

Lynda Foss  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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