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Michael H | Overall ExperienceCustomer Reviews for U-Haul Storage of Lover's Lane
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean units and friendly employees.
tavia m | Overall Experience👍
Marty C | First ImpressionsI tried to get a bigger storage an wasn't able to. So I canceled mine an got one somewhere else. An the lady in livingston tn where I picked up was rude an on personal calls whole time while there was about 5 of us waiting to pick up. I couldn't use app to pick up
miranda m | Overall ExperienceThey made everything very easy for me.
Randy M | Overall ExperienceI didn’t move my stuff out of the unit, why am I receiving this email? I’m upset and livid right now.
VALDIN K | Overall ExperienceWay overpriced, had my camper stored and the gave us a deadline to be out. The company that had it before u haul was very courteous and always helpful and didn't raise the cost one time we were there.
JERRY B | Overall ExperienceB2026 unit was very easy to get to. If I ever need storage unit again I'd rent from this location off Searcy again.
STEPHANIE J | Overall ExperienceSecure, clean and well maintained. Staff has been knowledgeable, helpful and friendly
STANLEY H | Overall ExperienceThe rate of pay per month is high, other than that it is a quality unit.
william m | Overall ExperienceI never had a bad experience. The staff was right on the ball. Very friendly and helpful staff. And the facility was always clean. I stored my possessions there for 2 years and never had any issues!! I highly recommend them!
CAROLYN K | Overall ExperienceThe sales representative came out immediately to help me. He was very friendly and cooperative. He swept the unit out immediately so I could take possession. He explained everything very thoroughly. Really appreciate the great Customer Service.
PAULA B | First ImpressionsDid not explain lock needed to be taken off when we called to say storage was empty. Added another 2 months to account.
Nancy P | Overall ExperienceGrounds and storage building are clean. Evidence of pest preventative is a huge plus!
STANLEY H | First ImpressionsThe only issue is the location of the keypad relative to the gate for the Lover's Lane facility - it's very awkward - not sure how to fix it but maybe put some thought into it
Angela S | Overall ExperienceVery hard to speak with someone. I had a question regarding moving out of storage. Person that answered phone did not know answer and said someone would call me asap. No one ever called. Then I received an e-mail the day after I moved out that said I owed money for the next month. Could not get ahold of anyone at facility. Spoke to an 800 customer service rep that said she had no idea why it says that but I would not be charged.
Delaney K | Overall ExperienceThe best place
Linda W | First ImpressionsNeed more lights my area was dark need to replace
Gloria Y | Overall ExperienceI had auto pay set up on my account so I never had to deal with anyone directly. However when I did need to speak to someone I was able to via phone and the communication through email was very proactive when U-Haul acquired the storage units from the previous owners. Move out was a breeze and everything in my storage was just as it was when I initially put my things in there. I had a climate control unit and saw no signs of pest once I moved out. No complaints
TAMMY W | Overall ExperienceThe desk representative was rude when I needed help getting out the gate they tried to talk to me like I was stupid when I signed up for the storage they acted like they couldn't answer any questions
Tyra E | First ImpressionsI was not aware that this location had been changed to fully remote management. Luckily for me, the the woman who cleans out units happened to be on site and she was EXTREMELY helpful.
DENISE W | Overall ExperienceIn the 2 years i’ve had my storage unit, the price has gone from $29 a month to $89. For a place that has to be accessed through a gate with a specific code, im not sure why it’s not accessible 24/7. For me specifically there would be things that I had in the storage unit that I would think about getting after I got off of work, and I wouldn’t be able to access it until the next day.
GRACE S | Overall ExperienceSomeone(s) had gotten into my unit and stolen quite a bit of my things. UHaul had no way to assist with this since there were no cameras to show who did such. If anyone asks about getting a storage unit, I will let them know my experience and that they are risking losing some of their stuff by having it at that location. However, the facility was very clean and the staff were great. I did appreciate them. They were really professional and friendly.
Rondall B | Overall ExperienceI’m sorry to see the location I use go to un-staffed. The young man who has helped me each time I added a unit was great!! There seems to be a lot of broken glass and screws, nails etc. in the parking lot near the units. I got a screw in my tire the last time I was there. Other than debris in the parking area, it’s usually clean. Normally a good experience!
KATHY B | First ImpressionsEveryone at the store Saturday morning was very helpful! Thank you!
Chris WWill always recommend to anyone and if ever need to get a unit again this will be my number 1 an only storage unit I will always use.. thank you guys for the awesome job you do they are the most respectful, understanding,friendly's people..
TABITHA S | Overall ExperienceDylan and his staff at the Campbell Lane branch are AMAZING! Companies should recruit them to train their customer service employees! Exceptional service as always!
Shelby F | Overall ExperienceNo one told me that I had to enter my pin to get out. Before it was done with the censors.
Gloria Y | First ImpressionsAustin went above and beyond to help me. He is an excellent employee.
Ryan RPlease contact me 2703201238
Carla PI am going thru being homeless and they were very understanding & accommodating…
donnie w | First ImpressionsAustin was a wonderful Helper and very kind friendly and informative thank you
Spencer Q | First ImpressionsKeypads are awkwardly located - Austin was very nice
Angela S | First ImpressionsGood job
Jessica S | Online Move InDylan and his team provided great customer service. When I had a question about the unit after I rented, Dylan quickly responded responsive and provided necessary information. Would recommend to others.
Michael J | First ImpressionsAustin was always helpful and courteous.
Bryan D | Overall ExperienceAustin was very helpful and knowledgeable!
POLLY L | Overall ExperienceIn particular, Representative Austin was always available, helpful and very knowledgeable.
REGINA S | Overall ExperienceThe price escalation was my biggest concern. It approximately doubled in the time I was a customer there, especially noticed the increase when U-haul took over.
KIM M | Overall ExperienceStaff is SUPER helpful!!
ASHLEY A | Overall ExperienceThe Young Man was Awesome he was off work heading to his truck, Most People would have rushed off or would have ducked the questions all together, This Gentleman stayed and helped me log in and get keys, then stayed until we were driving off What a Kind Human being, I will rent from them because of him GREAT CUSTOMER SERVICE AND AWESOME HUMAN BEING
Cortex BGreat experience. Austin must have Chick Fil A experience, the man has superb customer service
Kyle C | First ImpressionsEverything was good, it was well lite and clean and easy to enter and leave. Just make sure that you are aware that with inflation and the price is going up on everything like food and gas and ect, that the original rate you start with may go up in time also due to operating cost and how it may affect you if you are on a fixed income.
DOUGLAS K | Overall ExperienceThe staff was very helpful and the service was quick and easy. I feel that everyone that serviced me that day need raises. I would recommend everyone to go to this Uhaul.
Katrina K | First ImpressionsYoung man was so nice. U should keep him cause he was awsome and friendly the whole time
Dakota J | First ImpressionsNow that its U-haul its a much better place. Would like the office to remain open on Searcy. Less running back and forth. Very nice and helpful employees. Thank you
RENEE I | Overall ExperienceI don’t know yet if I’d recommend uhaul self storage. I didn’t know the company I was renting from was selling
CINDY W | First ImpressionsIt was convenient for me to use the place...
DOUGLAS K | First ImpressionsDylan and Austin were very courteous and professional in answering my questions and bringing resolution to my concerns. It was a great experience.
GARY B | First ImpressionsToo expensive and they shorten the office hours. Also, they don't have a phone number for the site. I had to hunt them down to pay them.
PAMELA M | First ImpressionsWe quit because pricing went up.
KARI J | Overall ExperienceRaising the prices $15 a year twice a year is a little outrageous.
REBECCA H | Overall Experience