Concrete cracking around pillars that hold up your storage buildings is not good. Alarm goes off during severe cold and when a unit is breeched...that's fine but not one of a customers that brings the police. Reset or dump this security company...are they maintaining periodic checks? The electric gate card swipe says welcome in my name even when I depart...that's stupid. It should say goodbye even if it's 10 hrs later in the middle of the night. Not having a % discount for Veterans is also poor overall for this Company (it once did but shows the waning support of military currently).
Kelly S | Overall Experience
Customer Reviews for U-Haul Storage of Lancaster
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I felt like my belongings were safe and secure. However the price is outrageous and there really should be a size in between the largest, what I rented, and the next size down. I was paying a lot of money for space I didn’t really need but my king sized bed and dining room table wouldn’t fit in the next size down.
LAUREN W | Overall ExperienceThe friendly staff has always been helpful. Good with accommodations for my needs.
Victoria S | First ImpressionsThe security system is not working properly and has some bugs to fix. I recommend an upgrade or some change to the current system in place where the passkey is swiped for access..Thanks
Kelly S | First ImpressionsI had some issues at the beginning of my storage rental, but with the right communication, the store manager Shane went above and beyond fixing the issue and continued to offer superior customer service throughout my lease. I would definitely recommend this Uhaul location and team to friends.
jodi b | Overall ExperienceI am so very grateful for the kindness and support of everyone on the staff at my local U Haul office here in Lancaster, Ohio. Everyone I’ve interacted with has been very professional, courteous, respectful and very helpful in assisting me with navigating through a major transitional period in my life! These guys really have gone above and beyond with assisting me with my storage needs etc.! I really appreciate your understanding and consideration and I will be sure to recommend UHaul to anyone and everyone moving forward. Thank you so very much! Keep on keepin on… 😎🤙🏼
jerry h | Overall ExperienceShane and crew at Lancaster UHaul storage were all extremely helpful, professional and friendly. I was very pleased with the service I received.
Linda H | First ImpressionsSmall storage spaces not connected to the security system. Walls inbetween units not attached to the concrete. The building alarm was ringing for 1.5 hours and no police ever showed.
George C | Overall ExperienceAwesome people
dominick g | First ImpressionsThere was a frog in my unit the cracks need filled there was a confusion at my initial check in the lady at the front desk did make the moment right but initially I had booked a unit and it did not save the unit not sure how that happened but they essentially gave my original unit away
Sydney M | Overall ExperienceIt all went very smoothly for me. Thanks David
David A | First ImpressionsToo costly, no assistance.
Charles O | Overall ExperienceVery pleased thk,s
Edward G | Overall ExperienceGreat Job here in Lancaster, Ohio!!!
naomi h | First ImpressionsThe staff seemed complacent - I was a couple days late in June, paid on 6/16. When I went to the unit on June 8th (nearly 3 weeks later!!) The lock was still on my unit from being late and I had to go to the office and get them to remove it. Apparently the GM's wife is responsible for removing the locks and had failed to do so in the 3 week period since payment. The bathrooms were not clean (no toilet paper, someone's shirt on the floor, exposed wiring in an outlet with no cover and part of the cover on the window had been removed at waist level, so someone can see in from outside). I will not choose this location again for storage; as the main office location is clean and professional but the storage area seems to have been forgotten.
ERICKA G | Overall ExperienceStaff lied to me and was disrespectful especially the girl there will not reccommend your service to anyone
jason h | Overall ExperienceVery helpful and friendly
LEON S | First ImpressionsEveryone was very accommodating and understanding
PATRICIA R | First ImpressionsThe storage facility was off site and not behind a secured fence.
Freddie L | Overall ExperienceWater comes into the unit at the bottom of the walls and front door. Also, there are constantly shady people loitering in the area or homeless people digging in the dumpster. Visiting my storage unit often felt unsafe. Lastly, I reserved a small storage unit, and U-Haul said the storage unit was available before I drove several hours with all my possessions. When I arrived, I was told the small unit wasn't available, and I was forced to rent a much more expensive unit out of necessity.
Collin B | Overall ExperienceWhere do I start? From harassing us because unloading and attempting to sort things so the move out was easier? The telling the allowed visitor to " get out of your calling the cops"... Or the see in while using the bathroom? Or when moving things and you come in with many layers...start to sweat and take off a later to be yelled at..." You can't strip in front of the cameras"? Or taking the accessible cart away...so when it rains..and you set things by the door to load to the truck...you get a visit being told that you are not allowed to put anything on the ground as it's rude to other customers? Even though no one else is in the place? Or the placing your own locks on our unit that we had to cut to get our own things? Or the constant treatment like we are homeless? Fyi I have thousands in the bank... To the non re/occurring charges that are in fact re-occurring and I was sent a $0.00 receipt while the tent was raised and I'm fighting to get my money back for the two months yet being charged for 3? This is only the brunt of it... I would never recommend this location and I will take my time to do whatever I can to get as many others I can to not go through this same situation. I haven't even begin the complaints. Try calling and they can't find anything...let alone you give them all your info and need to provide the location...even though there's one large one in Lancaster ohio...yet still being to give the phone number and then bring told they can't help you. This is the worst experience I could even fathom. Try a visit everyone the alarm goes off in 20 minutes and you get cussed out. I had to literally threaten to fight...just so I could be allowed to move my things out. This is not getting into the fight to store my own things there with constant harassment and blame...yet I paid for this experience.
Devin M | Overall ExperienceThank you so much for helping me. The service was great.
Sandra H | First ImpressionsVery nice clean and always in good shape. Great sizes for our needs
Judith B | First ImpressionsEveryone at the Uhaul facility were friendly and helpful.
Theresa J | Overall ExperienceThe staff was really friendly and helpful ,professional. Thanks for being so convenient and taking care of my storage needs.
Emeline D | Overall ExperienceAll was great - thank you!
Margery M | Overall ExperienceWhen i arrived to get storage building that I reserved was not available, so we had to go with a bigger one which cost us more.
Betty B | First ImpressionsUpon going to the storage unit with my movers and things to unload, I saw there was already a lock on the unit. I had to return to the office and was given a new/different unit
Jennifer J | First ImpressionsStaff was great..unit was ok..not well lit and fairly remote from office..
Mark L | Overall ExperienceA bit expensive and no light in the units which Is a pain. Hard to get a call through at times in order to pay. Still, satisfied with what my needs were. Staff was very good.
John B | Overall ExperienceWould recommend. 1 employee just has an attitude. She could just been having a bad day.
Ken M | Overall ExperienceVery friendly and caring.
kayla c | First ImpressionsNathan was very helpful at finding me the perfect storage unit & helping me upgrading my previous reservation to help accommodate my needs.
Jaime I | First ImpressionsI realize this is an secondary facility located away from the main facility so they cannot see everything that happens there but there is some physical damage inside the unit. Is nothing major but a panel piece on the ceiling is hanging down. Will talk to manager when I get my voice back
LeVerta B | First ImpressionsYour staff at this location is very pleasant and accommodating
Sheri S | Overall ExperienceAfter approval time
Tim RThe workers were amazing! It was some of the best customer service I have ever had!
Melissa C | First ImpressionsStaff was very friendly took the time to explain everything completely and answered my questions
Rita A | First ImpressionsThe only thing which I don’t know if possible is there was not light in the unit
Tamara C | Overall ExperienceFloors were wet at one point. Other than that great.
brooke s | Overall ExperienceThe staff were always very professional, helpful and friendly. My only complaint would be that I hated calling and being sent into a "call center". There were several times that I needed/wanted to speak to someone in my local office and was always unable to do this. Thank you.
Rebecca j | Overall ExperienceEmily is the best manager that you've had at that facility I have been dealing with this storage for over right years and by far Emily is the best yet
Jim C | Overall ExperiencePlease make sure that you tell people what the swipe card is for and how to use is so you don’t sent the alarms off!!!
Kyle O | First ImpressionsYour alarm system is a joke. It goes off or doesn't go off arbitrarily. There are multiple keypads around the facility and it is not clear which is the one I need. I have a friend whose unit sets the alarm off every time he opens and closes, regardless of what he does. My unit has never triggered the alarm and I never used the keypad. Take the alarm out or get it working right.
Adrian B | Overall ExperienceMy storage security was horrible. Broken into within 2 weeks.
eric w | Overall ExperienceI was supremely disappointed in the quality of the storage unit and will be relocating as soon as possible. It is supremely cheaply constructed and not conveniently usable with a small entrance. It is also very dark inside the storage unit, with hardly any light at all so you will need a flash light to see inside the unit. I also I do not feel as if my things are safe because of the other lock on the unit where who knows who could access. Also other patrons open the sliding secured doors for anyone trying to access the “secured” area.
Jane J | First ImpressionsThe online pick up was a pain in the ass
Brandon LVanessa, Emily, and all the staff came to my aid and delivered Great service for me! They made everything easy by explaining all particular things about truck and storage unit rentals. Thank you!!
Sandra J | Overall ExperienceI rated this as average because after both my grandson and myself told you he was out by December 13, I still received a notice in the mail that rent was due and charged a late fee. I am not paying
Eileen B | Overall ExperienceOk
Theodore A | Overall ExperienceIt was a very bad experience. Whoever I talked over the phone with that reserved me a truck and storage unit had no idea what he was doing or talking about. He reserved me a truck to small and a unit
Phyllis m | Overall ExperienceVery nice expensive but didn’t get broken into so worth the cost for the security convenience and polite employees
Joshua K | Overall ExperienceAwesome customer service and super friendly!!
Tyler W | First ImpressionsThe only “concern “ was the gentleman living in his unit 2 down from mine.
Robin S | Overall ExperienceIt was a good experience
RICHARD R | Overall ExperienceGreat facility
Darrell B | Overall ExperienceI will not use the mobile pick up again. I have used the rivervalley uhaul several times and had great experiences. Even this time the girls working in the uhaul place were very helpful. The truck I picked up was sitting at a storage unit which I would not have found on my own.
Tammy HThis is the top of the scale storage facility. The staff are awesome. The technology is amazing. The price is right.
Linda B | Overall ExperienceEvery one of your staff tried hard to be accomodating and reasonable. I would definitely drive a long way to use you again! Thanks!
Steven K | First ImpressionsThe staff was friendly, knowledgeable and was quickly in and out including a tour of the area my unit is at, which was clean and a brand new lock with 2 keys already available for purchase.
kimberlin w | First ImpressionsAwesome to work with! Very helpful
Dayna j | Overall ExperienceI will never use your facilities or moving company again. I feel the staff is rude and the prices are too high. And they still locked your unit when you informed them you would be 2 dsys late is sad.
jami w | Overall ExperienceThe two teams I worked with were on the ball with my needs and worked well with each other.
Mark S | First ImpressionsLady I talked to was very nice and Helpful!
Curt K | First Impressions👍🏽
AAron R | Overall ExperienceVery nice clean facility. Staff is very helpful.
Donald W | Overall ExperienceWe were happy with our experience.
ELIZABETH C | Overall ExperienceThis was the first time that I have ever needed a storage facility, and this was easy, no drama, and stress free. I like that!
DOUG R | Overall Experience