Customer Reviews for U-Haul Storage of Lake Oswego

6,209 reviews

7100 SW McEwan Rd   Tualatin, OR 97035
(, Across I-5 from Claim Jumper)

(503) 536-2412

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 536-2412

7100 SW McEwan Rd
Tualatin, OR 97035
(, Across I-5 from Claim Jumper)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth H 
Rating:
5.0

Great trip and support from all staff,

Thomas S 
Rating:
5.0

Customer did not leave a comment.

Glen A 
Rating:
5.0

I have rented several times in the past from the same location. This time it was very fast and easy to rent a trailer. We changed the size of the trailer an that change was easy as well. Return was simple. Someone was right there to check us in.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Rudolph S 
Rating:
5.0

EVERYTHING WENT VERY SMOOTHLY. tRUCK RENTAL AND STORAGE RENTAL AND CHECK OUT WAS EFFORTLESS. bEST EXPERIENCE AT A UHAUL FACILITY EVER. LUKE WAS EXTREMELY PROFESSIONAL, THOROUGH, AND POLITE. HE'S A KEEPER. THANK YOU FOR MAKING THE EXPERIENCE EFFORTLESS.

GEORGE B  |  Overall Experience 
Rating:
5.0

Superb So nice my stuff stayed too long at the U-Haul hotel The staff were exceptionally nice and helpful

Margo M  |  Overall Experience 
Rating:
5.0

Extremely easy to return a truck. Too easy in fact, as they didn't verify the gas level or blanket quantity while I was there.

James B 
Rating:
5.0

This facility is really nice, clean, and well run. The staff and management are great. It was a very good experience and I will absolutely return if needed!

Jacob S  |  Overall Experience 
Rating:
5.0

Great experience all around! Love U Haul.

Mary W 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Trevor W 
Rating:
5.0

Customer did not leave a comment.

Dennis P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

laurie V  |  Overall Experience 
Rating:
5.0

I had a great experience. I had to wait in the store for my installation and the man behind the counter gave my child a truck bank and then dropped some coins on the floor for her to find. It was very sweet. Thanks!

Max K 
Rating:
5.0

Customer did not leave a comment.

April M  |  Overall Experience 
Rating:
5.0

Tomas was very helpful and friendly

Cynthia L 
Rating:
5.0

Nothing comes to mind. Great service all around - Thank you!

Adam S 
Rating:
5.0

The equipment I needed was ready for pick-up. The person helping me out was very knowledgeable and explained the answers to all my questions clearly.

MICHELLE L 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Lori was very helpful and very nice

Mag S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie G 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Excellent experience. It was flawless!

Perry G 
Rating:
5.0

Customer did not leave a comment.

dio l 
Rating:
5.0

the best place to store your belongings.

ALEX R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Andre M 
Rating:
5.0

Customer did not leave a comment.

LEWIS B 
Rating:
5.0

Tomas remembers his customers and takes good care of them!

Tracy J 
Rating:
5.0

Customer did not leave a comment.

KENNETH C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA S  |  Overall Experience 
Rating:
5.0

The staff does an awesome job there. Friendly, attentive, professional, and also efficient. Absolutely fudge stars.

Grant W 
Rating:
4.0

Customer did not leave a comment.

amy c 
Rating:
5.0

Good group of people work here, friendly and helpful!

Matthew S 
Rating:
5.0

Clean facilities and impressive inventory. I look forward to working with this UHaul again!

Thomas M 
Rating:
3.0

Our experience was fine but it sure doesn’t seem like the right hand and the left know what they’re doing. There’s a disconnect between online and store to store. Like I said, it was fine but the experience was really clunky.

David M 
Rating:
5.0

This store has helpful friendly knowledgable employees. Keep up the good work!!!

Paul S 
Rating:
5.0

Customer did not leave a comment.

Harvy A 
Rating:
5.0

The staff is always helpful, and friendly.

Shirley Y 
Rating:
5.0

Everything went smoothly.

Craig S 
Rating:
5.0

Customer did not leave a comment.

jay n 
Rating:
5.0

Customer did not leave a comment.

KENT I 
Rating:
2.0

The constant upsells and immediate spam emails took an otherwise acceptable experience and made it regrettable.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Annette R 
Rating:
5.0

Hire more staff please! Dillon did an amazing job with my hitch installation. However, we were told when I booked this appointment that it would take 3 hours, or from 7 am - 10 am. We were not able to pick up our vehicle until after 12 noon, as the office was swamped and he had to assist and help in other areas that pulled him away from my vehicle. We were driving to Boise, Idaho right after the appointment that I was promised, so it delayed us by two hours. Please hire more staff so that you can assist people and honor your commitments! Thank you.

Jeanne K 
Rating:
5.0

Staff was great. It was a little little difficult because they were many people who had purchased auctioned units who were trying to fill them while we were trying to unload my apartment into a storage unit which caused some challenges and delays but your staff and your facility were excellent.

donna B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruhen c 
Rating:
5.0

Very Happy with the individual who installed hitch. Excellent knowledge. Cheers….

David P 
Rating:
5.0

Customer did not leave a comment.

Nguyen H 
Rating:
5.0

Customer did not leave a comment.

Rebecca B 
Rating:
5.0

Best ever! Never worried about being taken care of.

victoria B  |  Overall Experience 
Rating:
5.0

Just be nice to the customer

MICHAEL P 
Rating:
5.0

The local team is very nice and helpful! Everything again using the store in LO!

Kai W 
Rating:
5.0

Customer did not leave a comment.

tam m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter N 
Rating:
5.0

Customer did not leave a comment.

Kelsey H 
Rating:
5.0

Customer did not leave a comment.

Quang Q 
Rating:
5.0

Customer did not leave a comment.

Curtis H 
Rating:
5.0

Staff were friendly, fast, and efficient. My second trailer hitch install at this location, both worked out great!

Stephen W 
Rating:
5.0

Tons of trucks and trailers available. Very quick and helpful staff.

James B 
Rating:
5.0

Customer did not leave a comment.

Cory L 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
2.0

Communicate changes before hand

Monica A 
Rating:
5.0

I’ve been happy with this whole experience and highly recommend. It was my second UBox move and they were both great!

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Troy G 
Rating:
5.0

Mark H was very helpful and informative from the beginning of the rental and he was also helpful when I returned the vehicle. I would recommend this location as it was ran very well.

Sharon S 
Rating:
5.0

Great customer service and easiest transaction ever!

Krsna B 
Rating:
5.0

Customer did not leave a comment.

Shawn H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jevon J 
Rating:
1.0

Nearly 20 years renting from U-haul and this is the first location that has charged me fuel service charge. Gave me a truck with 1/4 tank I filled with over 17 gallons of gas. 170 mile range according to UHauls site, drove 131(29 miles trying to save $60 on my rental at U-Haul’s prompting) miles and said the tank was at 1/8 tank when I returned. I pride myself on returning rentals in better condition than I received, including ensuring fuel is at least where I received it to ensure there is no question about fuel fees. Called a U-Haul representative and those 20 years as a customer meant nothing to them that I returned their equipment in better condition than I received. Very disappointing.

Jonathan D 
Rating:
5.0

Customer did not leave a comment.

Joanna B 
Rating:
2.0

Everything was going to smoothly until I got to my unit. There is a support beam in the middle of my unit making organizing a hassle. Nowhere was it advertised that this specific unit has a support beam in it and it’s really disappointing paying the same price for one of the obstructed units.

Victor P  |  Online Move In 
Rating:
2.0

Site/store was extremely clean and organized, however my service (hitch install) did not begin until one hour after my scheduled (mid-morning) appointment time. Technician was amiable during check-out, but what a huge waste of time waiting an hour for them to begin the scheduled service.

Randal W 
Rating:
5.0

Customer did not leave a comment.

Corey W 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Customer did not leave a comment.

Craig G 
Rating:
5.0

Nicest, cleanest and friendliest place I have ever used in the U-Haul chain!

Daniel B 
Rating:
5.0

Excellent employees and service

Douglas p 
Rating:
5.0

The connection of the trailer to my vehicle was great.

Thomas A 
Rating:
5.0

The employees at this location are very helpful and efficient. They know what they are doing and keep things moving. Highly recommended.

Jeremy B 
Rating:
5.0

Customer did not leave a comment.

Allison S 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
3.0

Drilled larger access holes in the frame and did not protect the bare metal until asked. Removed and did not reinstall the plastic frame cover When asked to reinstall was damaged and not secure. Said it was fine. Not sure drilling frame and leaving off protective components meets manf standards. The installation video clearly shows not drilling the frame and trimming the cover in a way that allows reinstalling

BRENT J 
Rating:
4.0

Customer did not leave a comment.

David C 
Rating:
3.0

Why do I go to the trouble of reserving online and filling out my information when you ask me all the same questions when I arrive at your store?

Wayne E 
Rating:
5.0

These guys were super helpful. My house was destroyed by a couple trees. They hooked me up with a couple storage units for the month so I can salvage what’s left of our stuff. Extremely grateful.

GAVIN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

This was my first time renting from U-Haul and I had a lot of questions at the beginning. Everyone I interacted with was extremely friendly and helpful and it made the experience as stress-free as possible.

Jonathan F 
Rating:
5.0

The customer service was excellent. The associate was knowledgeable and helpful.

Mark C 
Rating:
1.0

Returned my equipment a day early then was accused of not returning it.

Keenan C 
Rating:
5.0

Customer did not leave a comment.

Milt P 
Rating:
5.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

Customer did not leave a comment.

Eugene M 
Rating:
4.0

THe location does a great job. Your phone system is terrible.

Clark N 
Rating:
5.0

Customer did not leave a comment.

GARY M 
Rating:
5.0

Same as above

MARK B 
Rating:
4.0

All good.

john v 
Rating:
4.0

I waited for quite awhile for someone to do the equipment check-in. Ultimately, when no one showed, I went inside the store to hand off the van key

Matt C 
Rating:
5.0

Best location I hav used. These folks are professionals

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Fabienne A  |  Overall Experience 
Rating:
5.0

Friendly service as always

JAMES S 
Rating:
5.0

This place is great! All the staff goes above and beyond! It is the only place I use for all my storage & Uhaul rental needs! 100% recommend Lake Oswego Uhaul & Storage off Mcewan Rd!

KHARA P 
Rating:
5.0

Went very smoothly. Thank you!

Vytas B 
Rating:
3.0

Train better counter help.

Allen B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
5.0

Tomas was kind, patient, and helpful. A great move-in experience!

MELANIE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel o 
Rating:
5.0

Customer did not leave a comment.

Jerilyn B 
Rating:
5.0

Great experience here. Excellent customer service and so clean and well lit!

Lora L  |  Overall Experience 
Rating:
5.0

Flawless!!!

Kim W 
Rating:
5.0

Loved y’all’s service. Will be booking again.

Joe S 
Rating:
5.0

Super good tech!

MICHAEL H 
Rating:
5.0

Awesome experience and best storage units I have seen or used. Great location, awesome drive through loading, and great staff

Henry H  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Great customer service at this location. Really nice staff, and very efficient.

Grant W 
Rating:
5.0

This drop off was a wonderful experience. Aden provided exceptional customer service. He was able to return the car carrier early without issues. He also walked through the facility to look at storage units and explained all my options. Lori and Mark were also great. Overall the return experience at the Lake Oswego was one of the best overall moving experiences I have had.

Freddy S 
Rating:
5.0

We were initially given a different pickup location with the wrong pick-up time specified. We went by the day before and the wrong location said everything was set up for us. When we arrived, we were then told to go to the Lake Oswego location. The initial location on Capital Blvd was mis-informed and unhelpful.

david a 
Rating:
5.0

Thanks to all the staff...🏆🎖

Ytzhaki A  |  Overall Experience 
Rating:
5.0

The staff is ALWAYS very friendly and helpful. Never any problems or issues.

Shirley Y 
Rating:
5.0

Customer did not leave a comment.

Tyler T  |  Overall Experience 
Rating:
5.0

100% professional, great value per month, clean and dry.l. Staff could not have been more helpful and polite. Thank you U Haul for making a move smooth and stress free.

michele r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristopher N  |  First Impressions 
Rating:
5.0

Storage facility is very clean, secure, well lit, always at a comfortable temp, with easy access and plenty of indoor parking. I couldn’t ask for a better spot to store our family’s valued genealogical research documents.

steve a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan A  |  Overall Experience 
Rating:
5.0

I had the best experience with U-haul of Lake Oswego. Quick and professional service, clean and safe. Amazing team! I definitely recommend this place.

olga m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher N  |  Overall Experience 
Rating:
5.0

The person who checked us in and got us situated was awesome! He was very friendly and professional.

Jeffrey R  |  First Impressions 
Rating:
5.0

The weather was terrible and the staff person wasn't supposed to be there but was more than helpful to get our truck and storage unit.

Nathan H  |  First Impressions 
Rating:
4.0

They were very busy at the time. The person who helped me was attentive and kind. It was not his typical job to do the rentals but he still helped me instead of having me wait for another associate.

SARAH F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY C  |  First Impressions 
Rating:
4.0

But price increases (three over the last year) forced me to quit. If you can afford it, you will have a good experience. Just don't think that you'll be paying the same price in a year.

Mark L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mandi W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew s  |  First Impressions 
Rating:
5.0

Safe. Professional. Friendly.

Julie L  |  Overall Experience 
Rating:
5.0

The staff, at the U-Haul storage facility of Lake Oswego, in Tualatin, Oregon, are all hardworking and wonderful people. They are very knowledgeable and easy to work with. And, they always listen to their customers, and present you with several options in order to help you make the right decision for your rental needs. They always keep their facility clean and safe for everyone. And, it’s always a wonderful experience whenever we’re there.

JULIUS T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADELINE F  |  Overall Experience 
Rating:
5.0

The management and staff personnel at the U-Haul facility, we're all expert professionals, that were both knowledgeable, easy, and friendly to work with. They made good recommendations, and, answered an addressed all our questions and concerns. I highly recommend the Lake Oswego, U-Haul facility. Because it's large and spacious, and a great place to store your personal belongings. It also has a large and spacious drive-thru loading and unloading area, to keep you out of the elements.

JULIUS T  |  First Impressions 
Rating:
5.0

Thank for facilitating help with my. I box and. Getting it shipped I’m a single mom just went thru major surgery and complications and you all have taken immense pressure and fear from me by just doing your job and having good customer service and going above and beyond. Thank you mark for using. The community resources yourself and helping me get my belongings thank you !

STACY E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT M  |  Overall Experience 
Rating:
5.0

I love the secutity.

KARLA E  |  Overall Experience 
Rating:
5.0

Staff is friendly. they are understanding. great facility. Thank you !

betsy s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne T  |  Overall Experience 
Rating:
4.0

Need to bring back 24 hour access

ROBERT M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett M  |  Overall Experience 
Rating:
5.0

Everyone who works here is courteous & friendly from the manager and all of the staff!

MURTUZA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl F  |  Overall Experience 
Rating:
5.0

An outstanding and well run facility!!!

David H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g  |  Overall Experience 
Rating:
4.0

The 10pm cutoff time to get my boat back to the yard was my biggest issue, I was almost in an accident when I was beating up the traffic to make it to the storage before 10pm otherwise I won’t be able to get my boat in! I emailed the facility manager “Aaron” like couple months ago but got no response !

abs a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

troy d  |  Overall Experience 
Rating:
4.0

Would have been significantly better had the unit been ground level or had an elevator for freight. Other than that, customer service was exemplary, and the unit hours were perfect. Would highly recommend, and will use again the next time we need temporary storage

william b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keita C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcel A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teno W  |  Overall Experience 
Rating:
5.0

Was a great place to have our items stored for a year and a half. Well-kept and secure.P

Anthony S  |  Overall Experience 
Rating:
4.0

It would be nice to have AC inside the storage building on hot days.

Anne S  |  Overall Experience 
Rating:
5.0

The young guy who helped me was awesome. Don’t remember his name cause I am old. The other ppl were nice too.

DAvid S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK G  |  Overall Experience 
Rating:
4.0

Stop sending me messages!!!!!!!!!!!!!!!

Brian M  |  First Impressions 
Rating:
5.0

This is the best u - haul everyone is professional and always ready to assist.. Thank you very much Assist mgr. Tom for all your courtesy navigating my move in, as I was a bit lost with the hours and the doors.thanks so much for helping. This u- haul storage is ran with very experienced employees that care about people.

Brenda B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tara T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thom l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven G  |  Overall Experience 
Rating:
5.0

Brent and other staff associates are Awesome!

PATRICK G  |  First Impressions 
Rating:
5.0

Great experience! Amazing to work with.

andrew k  |  Overall Experience 
Rating:
5.0

Facility was clean and orderly, but the staff is what made the experience shine. Staff was courteous and accommodating. Would do it all again. Thank you

Tyler N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela D  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marina V  |  First Impressions 
Rating:
5.0

Friendly service and very knowledgeable

MURTUZA H  |  First Impressions 
Rating:
4.0

Only issue I have is the price for the 5x10. You had different prices in the board and the display and what I paid for is was $8 more than what I saw. Also don’t advertise free 1 month on the desk and say “it’s only for 2nd floor” when it doesn’t say that. Other wise it was a good experience

Rian D  |  First Impressions 
Rating:
4.0

It was Good

Jon L  |  First Impressions 
Rating:
5.0

Mark Hansen at the Tualatin, OR location is excellent to work with. He follows up on problems and gets them solved quickly. Very friendly guy to work with, customer oriented.

JIM W  |  Overall Experience 
Rating:
5.0

Thank you...easy experience.

Robert G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie F  |  Overall Experience 
Rating:
5.0

Thank you for a great job! Above and beyond!! Luke made the move in experience excellent!!

abs a  |  First Impressions 
Rating:
4.0

The unit was supposed to be 5 by 10. When I measured it it was 4 1/5 by 9 1/2. I just used a unit in Boise and the unit was 5 by 10 exactly. My storage barely fit it the lake Oswego unit. Was not happy. The service was great though.

MICHAEL H  |  First Impressions 
Rating:
5.0

The fob was quite finicky, I think I set off the alarm on more visits than not. But other than that, the facility was clean and accessible, the staff when I needed them were friendly and helpful, and I really appreciate not having to load/unload in the weather. Also thank you for having a bathroom.

Julianna G  |  Overall Experience 
Rating:
5.0

Staff Very helpfully I would highly recommend this u haul facility in Lake Oswego/Tualatin to anyone

Ron W  |  Overall Experience 
Rating:
5.0

I have never had an issue with your staff. If I did, they were on top of it and very helpful!

Carol F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David D  |  First Impressions 
Rating:
5.0

Thank you for making our move a little easier!!

Jaimie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LU L  |  Overall Experience 
Rating:
5.0

Excellent service and fast. No-hassle rental process with a live, competent agent.

MURRAY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C  |  Overall Experience 
Rating:
5.0

Above and beyond service fast and friendly got a great deal!

LUIS J  |  First Impressions 
Rating:
5.0

Mr.Cordova was just the best as well as the rest of employees. That’s why I am a return customer.

Brenda B  |  First Impressions 
Rating:
5.0

Very polite and helpful staff. Very welcoming.

Leillanie Y  |  Overall Experience 
Rating:
4.0

Need to go back to 24 hour access it was easier for me to bring stuff in or out

ROBERT M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM W  |  First Impressions 
Rating:
5.0

very helpful and friendly

Timothy N  |  First Impressions 
Rating:
5.0

I rented a unit for about a year and moved out only because we moved to a new place with attached storage. During this year the staff have been amazing. Every one was very friendly and knowledgeable. Mark and Thomas both went out of their way to make sure everything went smooth both moving in and out. Would absolutely recommend and I will be returning for any truck or storage rental needs.

Dana S  |  Overall Experience 
Rating:
5.0

Best in Portland 🏆

LARRY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franciso m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rich P  |  Overall Experience 
Rating:
5.0

All the staff at this U-Haul location are great - helpful, friendly, courteous and gives great customer service. The building and storage units are clean and well maintained. I love that there is a community re-use center. The access and office hours are very convenient. I would highly recommend this location to whoever needs a storage facility.

Marian F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt C  |  Overall Experience 
Rating:
5.0

Amazing staff. Helpful, wise and thoughtful. Mark went above and beyond helping with my needs for storage. I can’t say thank you enough.

nathaniel f  |  First Impressions 
Rating:
5.0

Nice and friendly staff, a lot of different options. I’ve got some useful advices how to make move-in process smoothly. Easy, fast and comfortable service.

olga m  |  First Impressions 
Rating:
5.0

Everything was great! Thank you!

lonnie m  |  First Impressions 
Rating:
5.0

The U-Haul Storage Of Lake Oswego is a great facility. The accessibility of all they offer is excellent. The staff is/are so far great and more than willing to listen, understand what the customer needs and match to what they have available, and then costume up the renting package of my orders. I had a some what complicated situation and Mark H. To the time to completely understand what my beginning and end destination with the dates that will work for me and made it happen. Also the other members were very helpful and good reception from the time I walk in the door. 10*s to the team at L.O. location

Marco A  |  First Impressions 
Rating:
5.0

I don't appreciate that you raised the rent on me without consulting me first... That's why I moved out.

Nathan L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S  |  First Impressions 
Rating:
5.0

Your staff took care of the changes that I needed at the last moment without making it difficult for me on a day that was important. I got things done in a timely hrs. I definitely will be sending customer's your way! I've NEVER used or rented a storage B4 and this was a great Experience for me. Thank you guys.

Magdaleno G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amelia c  |  Overall Experience 
Rating:
5.0

Tomas and Aaron were both very polite, courteous , and helpful. Tomas helped me greatly by showing me the different sized storage units so I could figure out which size would best fit my needs. Aaron helped me rent the storage unit and answered all of my questions. Both were very friendly, helpful, and accommodating. I feel grateful that I had such a good experience with renting a storage unit.

Barbara u  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina K  |  Overall Experience 
Rating:
5.0

Thomas the assistant manager is AMAZING & so so helpful. Would rent another unit here because of him

Mackenzie S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandy H  |  First Impressions 
Rating:
5.0

I just moved in. I like the location, right next to the fire department. It makes me feel safe. They have an additional secured and comfortable system to unload from the car. So, I hope to have a peaceful and safe place to store my personal assets.

Julie L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve S  |  Overall Experience 
Rating:
5.0

The staff is amazing! Friendly, accommodating, helpful & professional! The facility is clean, conveniently located, secure & everything we needed was right there! If we ever need storage or ubox to move again, we will be back!!!!!

Amanda S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego L  |  Overall Experience 
Rating:
5.0

Staff was wonderful. This is my second time in and they’ve been great both times.

Jonathan C  |  First Impressions 
Rating:
5.0

No complaints. The drive thru while being under cover was a big plus. Especially during rainy weather.

Steve B  |  Overall Experience 
Rating:
5.0

Couldn’t be happier with this facility!

Robert P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne O  |  First Impressions 
Rating:
5.0

Your team on Sunday the 15th of January was exceptional! They were kind, informative, and very helpful through the stressful time of moving.

Robert R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diego L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica W  |  First Impressions 
Rating:
5.0

The young man that helped me get a small unit on the first floor was kind ,considerate and efficient to work with.

SUE H  |  First Impressions 
Rating:
5.0

Aaron was very helpful and quick.

Paul D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariko z  |  Overall Experience 
Rating:
5.0

My 2nd rental from uhaul, just like last time , smooth as silk . Great job Uhaul. I.will definitely recommend to others

William R  |  Online Move In 
Rating:
5.0

I really liked tthe staff and the cool garage door!

Christopher R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krishna M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica M  |  Overall Experience 
Rating:
5.0

Mark was amazing to work with, very helpful.

Kelley K  |  Overall Experience 
Rating:
5.0

Excellent storage facility- super clean and well lit. Customer service was fantastic. We'll be back if we ever have offsite storage needs in the future.

Rae A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter s  |  First Impressions 
Rating:
5.0

Great staff.. very helpful at all times

Nancy J  |  Overall Experience 
Rating:
5.0

I have been renting at this location since 2011. I will always come back here for all rentals of storage and trucks. They have the best customer service.

Robin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arvin M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark L  |  Overall Experience 
Rating:
3.0

The reason I left this facility is because I could not pay my bill by phone It would only allow me to pay online. This is fine that this is your policy however It was not practical for me because I'm not constantly connected nor do I want the risk of online bill paying.

nadine j  |  Overall Experience 
Rating:
5.0

Every interaction I have had with U-Haul has been fantastic, everyone is friendly and helpful.

Karen T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke D  |  First Impressions 
Rating:
5.0

I was well taken care of. Very busy that morning, but i was greeted w/ “full of smiles” very courteous and patient.

KARLA E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda S  |  First Impressions 
Rating:
5.0

I have felt very confident with the storage of my personal items at this facility. The drive-through bay has been very convenient - particularly in some bad weather. And all counter experiences with employees have been efficient and professional. Particularly Mary is great to work with, as I have frequently in the past month or so.

Bill S  |  Overall Experience 
Rating:
5.0

Love the indoor drive through to reach the units. This is perfect for days that are too hot, too cold, raining, etc

Heather B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica D  |  First Impressions 
Rating:
5.0

Mary and Cory were great to work with.

Jessica D  |  First Impressions 
Rating:
5.0

12 months storage here and I had maybe two bad customers service issues by phone. I kept thinking... Uhaul needs competition. They are laxidasical. I want to be their competition. Everything I experienced would be a definite upgrade with my own establishment. The staff within switched hands to my knowledge but the experience was effortless. Small ego/maturity issues with some of the younger male staff members throughout our stay. I don't have anything super negative to say. The manager went the extra mile for my family and that one act erased any hard feelings. 24 hour access is very helpful. An inside unit with alarm and surveillance was equally nice, drive up access fells VIP private.

Martin-Shoshanna A  |  Overall Experience 
Rating:
5.0

Great service

Frederick A  |  First Impressions 
Rating:
2.0

I would give them a poor but the facility is very nice. Still, DO NOT use this facility, they take your money!! I had a month to month storage unit and moved out 10 days after my payment. At first they said they do not refund the amount of the month not used. I have used numerous storage units and they ALL have refunded the prorated amount. I then spoke with the General Manager, Aaron Omlid, and he seemed annoyed that he had to fix this and refund my money. He told me it would take a little time but should have my refund in the next couple days. I then received a phone message stating they had the incorrect CC'd number. I returned his call and left a message. He NEVER returned my call. I stopped in the store and provided my CC info, still two weeks later, NO REFUND. I have tried calling the store and can never get through. They DO NOT answer their phones. I have called Aaron's cell and he DOES NOT answer his phone and his VM is full. This is stealing!! I want my refund!

ann c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LU L  |  Overall Experience 
Rating:
5.0

Renee the mgr in Coeur d'Alene was INCREDIBLE to say the very least. She was nothing short of amazing. She was knowledgeable about what to do to make things happen for me. She had solutions for every aspect of my situation and stress. She's a great asset to your company. NO! She did NOT ask me to with this. I've been wanting to give her a glowing review simply because she is so remarkable. Thank you the opportunity to give her a review. Also, everyone with whom I've made contact in Tualitin and subsequently Tigard have been friendly and VERY helpful. Except for the difficulty trying to book online and just to navigate your website, EVERY other aspect of doing business with U-Haul has been fantastic. Thanks so much, Bob Galten

Bob G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas P  |  Online Move In 
Rating:
5.0

Everyone was so kind and it was clean, I highly recommend.

Michal B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B  |  Overall Experience 
Rating:
3.0

No elevator makes this space non usable.

KAMBRA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan C  |  Overall Experience 
Rating:
5.0

N/A

melissa t  |  First Impressions 
Rating:
5.0

Clean, well maintained, climate-controlled building. An excellent choice!

Patty S  |  First Impressions 
Rating:
5.0

The staff was terrific!! Always very attentive and professional

HERSEY R  |  Overall Experience 
Rating:
5.0

Great staff & service. Highly recommend.

Jonathan S  |  Overall Experience 
Rating:
5.0

The overall inside unit volumes are too low. I believe the ceilings are only 7 or 8 feet, this is way too low for our needs. 10 ft celings would be better.

Robert H  |  Overall Experience 
Rating:
5.0

The guy that attended to was amazing. He was very helpful. Thank you!

Abayomi O  |  Overall Experience 
Rating:
5.0

The place is clean and organized, with easy access and parking!

Lisa G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany C  |  Overall Experience 
Rating:
1.0

It was extremely hot in there and no air it was stuffy and hard to breeth

Jason M  |  Overall Experience 
Rating:
5.0

Guy who answered the phone was above all was courteous and patient ( I'm 76 ). When I asked him to talk more slowly, he did and was very nice about it. My storage rate was way more economical than I had expected. In Coeur d'Alene, Idaho, All of the staff were GREAT! Especially Renee. I was stressed with having to move my stuff out plus it was 106°. I unwittingly chose the hottest days of the year. Ugh! Renee deserves big time kudos. Every interaction with her was positive even when there were customers waiting, phone calls that needed to be answered, staff that needed instructions, etc. She is remarkable and is worthy of praise. She helped me with all solutions and recommended using two Unboxes which solved my problem. I had a U-Haul hitch installed. I bought the hitch from her but she couldn't install it right away. She took the trouble to call store in Spokane and they installed it the next morning. WOW! All the staff were GREAT there also. I had begun my quest thinking I was going to buy a hitch and rent a 5x8 covered trailer but soon realized that it was not feasible. The two boxes were Renee's idea and they worked out perfectly! She made everything simple and easy. She really knows her job well. Corporate should hold onto her with both hands. She's a fantastic asset to the company. Sorry, hope that I'm not being too effusive but she made my task easy and stress -free. I simply love U-Haul and will ALWAYS have my business. Thank you so very much. Bob Galten

Bob G  |  First Impressions 
Rating:
5.0

Always excellent customer service! We also received one month's free rent because we had previously rented a truck from this store. Mary found a space close to the stairs since we had a second story unit. Dollies were available for us to load our boxes, and move-in was fast and efficient. The lock was brand new, and the unit dry and clean. We're relieved to have a safe place for our belongings, and easy access to our unit whenever we need it. Thank you!

Christina H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory W  |  First Impressions 
Rating:
4.0

Prices are kinda high compared with the market

Scott G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn A  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful on phone

Shannon H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy J  |  Online Move In 
Rating:
5.0

Tomas was very helpful with my storage process even when it was booked at a wrong location by mistake. My overall experience with this location is excellent! I highly recommend this place for the staff and location. Thanks!

Lloyd T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicente G  |  Overall Experience 
Rating:
5.0

They were always easy to work with. Friendly staff and always willing to help.

LORAINE L  |  Overall Experience 
Rating:
5.0

Had this unit for 5 years & never a problem. I loved the automatic payment. Thank you so much

Debbie G  |  Overall Experience 
Rating:
4.0

I enjoyed the drive through into & out of facility; the carts availability for use. The shrill alarm going off quite frequently was disturbing and the inability to call the local number to smooth out any billing or address changes was discouraging.

Philip B  |  Overall Experience 
Rating:
4.0

Overall good experiance

Craig M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marian s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor c  |  First Impressions 
Rating:
5.0

This place is absolutely the best storage space. It was beyond our expectations. Everything is perfect and clean and the staff is incredibly helpful and efficient. We are so happy we found it!

Cain D  |  First Impressions 
Rating:
5.0

Extremely expensive and at one point when I came back to pick up the key fob instead of having a key code…the pricing was cheaper. Having been there as long as I was I felt they should have let me know or automatically dropped the price when it changed.

Nick K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rashawn R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyler J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alynn V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gina j  |  Overall Experience 
Rating:
5.0

Would plan to use U-Haul for my future moving and storage needs

Craig M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neha K  |  Overall Experience 
Rating:
5.0

Aaron Omlid was great! Excellent service.

Dennis O  |  First Impressions 
Rating:
5.0

Mary & Brian were fantastic. I genuinely really appreciate their help in a stressful situation. I feel like my belongings will be safe! I do wish you were open a bit later, but no biggie :)

MARIA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwen r  |  Overall Experience 
Rating:
5.0

My uhaul truck had an abs notification and I talked to the staff regarding it they said to not worry about it but it really scared me driving up and not knowing what to do about it since it was my first time driving a uhaul. Overall storage was amazing! Staff was quiet and wasn’t very welcoming but they did help and try to make my experience great

Delanie H  |  Overall Experience 
Rating:
5.0

We're very thankful for your Divine ability and customer service come, do you want to change it through the many challenges that we had your very compassionate to our needs. This is going to be a long haul to the East Coast and we are very thankful for your cooperation and all the difficult situations that we went through on this weekend with shipping. And taking praise God for each and every one of your employees, and a special thanks to the young man that retrieved my wife's purse at the end of the evening. He showed us what an honorable company you are really is. I don't know his name but a double thanks to the corporation.

ELton T  |  First Impressions 
Rating:
5.0

The most “chill” laidback u-haul experience I’ve encountered.

Philip D  |  First Impressions 
Rating:
4.0

We had a misunderstanding that was resolved promptly once contact was made. Overall, I was pleased with my experience here. Kind staff and easy storage.

Aliya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD E  |  Overall Experience 
Rating:
5.0

The general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindness

Wilmore W  |  Overall Experience 
Rating:
2.0

I had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn’t very clear to me and left me with a lot of questions but the employees at the counter didn’t seem to want to explain any of the policy’s to me.

Bryan S  |  Overall Experience 
Rating:
5.0

The staff was so helpful!

Jean T  |  Overall Experience 
Rating:
5.0

Leaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn’t return immediately to remove one of my locks. Move out process was seamless.

Justine B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fern T  |  Overall Experience 
Rating:
5.0

The staff at the LO location is great! So helpful and understanding to customers needs.

Jean T  |  First Impressions 
Rating:
5.0

The staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.

John F  |  Overall Experience 
Rating:
5.0

Except for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.

Kathryn H  |  Overall Experience 
Rating:
5.0

Very helpful and friendly service from Cody!

Mary M  |  First Impressions 
Rating:
5.0

Very accommodating to our quick in and out needs

STEVEN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric m  |  Overall Experience 
Rating:
5.0

Would definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100% the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.

Kelly C  |  Overall Experience 
Rating:
5.0

Great friendly staff.

William G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ben F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY M  |  Overall Experience 
Rating:
4.0

I received good service here.

Aliya B  |  First Impressions 
Rating:
5.0

Clean, well lighted, and fantastically easy access

Steven B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derek R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amit B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine R  |  Overall Experience 
Rating:
5.0

Excellent facility. Very clean storage. Quick and friendly service

Kenneth L  |  First Impressions 
Rating:
5.0

Everything was perfect except no tp in the women's bathroom. Two different days.

COURTNEY K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sima A  |  First Impressions 
Rating:
5.0

Surprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the area

Tyler R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norman N  |  Overall Experience 
Rating:
5.0

The staff made what seemed an impossible task possible. Thanks to all.

Patricia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

G J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L  |  First Impressions 
Rating:
5.0

Very nice employees, very clean inside and out, very secure

KHARA P  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was very kind, very thorough and very helpful.

Nicole L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaclyn s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amit B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron O  |  First Impressions 
Rating:
2.0

The Grace period isn’t long enough. Pro rating for time not used should result in a refund.

Joseph A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maged G  |  Overall Experience 
Rating:
1.0

Rude and racist staff

Angela S  |  First Impressions 
Rating:
5.0

This facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.

Michael B  |  Overall Experience 
Rating:
5.0

The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.

Nancy L  |  Online Move In 
Rating:
3.0

We waited a long time in the office area of U-Haul before we were helped.

Rebecca H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maged G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin F  |  Overall Experience 
Rating:
5.0

The alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!

Matthew R  |  Overall Experience 
Rating:
5.0

Good atention

Victor M  |  Overall Experience 
Rating:
4.0

Clean and convenient access to storage unit, due to the drive through door remote issued to me

GHEEN R  |  First Impressions 
Rating:
5.0

I felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.

Judy D  |  Overall Experience 
Rating:
5.0

Thank you for doing such a good job.

Thomas J  |  Overall Experience 
Rating:
5.0

Super helpful and friendly staff.

MATTHEW E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ann P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANNA R  |  Overall Experience 
Rating:
3.0

This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!

JEFFREY W  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mark M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger D  |  Overall Experience 
Rating:
1.0

Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.

Martin-Shoshanna A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian P  |  First Impressions 
Rating:
3.0

Uhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.

Lauren T  |  Overall Experience 
Rating:
5.0

Local, convenient and friendly staff

Andrew V  |  First Impressions 
Rating:
5.0

Never had an issue. Employees were great when I did interact with them

matt s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
3.0

Guy the checked me in was more concerned with his phone (texting) than checking me in.

Berl D  |  First Impressions 
Rating:
4.0

Always a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.

Peggy L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine C  |  Overall Experience 
Rating:
5.0

Stressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!

Tristan R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason L  |  First Impressions 
Rating:
5.0

Greatvstaff

Nate J  |  First Impressions 
Rating:
4.0

not enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.

Scott V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne Z  |  Overall Experience 
Rating:
5.0

Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?

cade d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  Overall Experience 
Rating:
5.0

The security elements are amazing!

Christopher R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger D  |  First Impressions 
Rating:
5.0

The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.

Gregory D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W  |  Overall Experience 
Rating:
5.0

Easy access from interstate and nice facility.

Diego L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S  |  First Impressions 
Rating:
5.0

Better facility and 1/4 the cost of our old place

Steven B  |  First Impressions 
Rating:
5.0

Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brenda

brenda b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fern T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip C  |  Overall Experience 
Rating:
3.0

The inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.

Maureen M  |  Overall Experience 
Rating:
5.0

The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.

Sean B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAELA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marian F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark B  |  First Impressions 
Rating:
5.0

Love the drive in facility and easy reservations!

Daniel B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tim P  |  First Impressions 
Rating:
5.0

:-)

GREGORY F  |  First Impressions 
Rating:
5.0

Having previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !

glenn j  |  First Impressions 
Rating:
5.0

Great service I just get rid trailer Ken Harry

ken h  |  Overall Experience 
Rating:
5.0

I have never seen a cleaner storage facility. Great staff!

Samuel W  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff!

Philip C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana H  |  Online Move In 
Rating:
5.0

Very friendly and professional staff at the Tualatin UHaul facility. One member was learning the robes behind the desk and her fellow workers helped her though the process of renting me the unit as well as checking in the trailer. I would highly recommend this site having used another local non-UHaul storage facility in the past where the staff had been difficult to find.

Samuel W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth R  |  Overall Experience 
Rating:
5.0

I was going to go to the place across the street before I realize they had exorbitant prices and standards that made it difficult to utilize their services. Lucky for me, uhaul was available for less and a better service!

RICHARD S  |  Overall Experience 
Rating:
5.0

Had a great customer service experience at this facility.

Jesus S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt W  |  Overall Experience 
Rating:
1.0

I never asked to have anything in storage I feel very riped off. I should have never had anything in storage the things did not even belong to me. Poor management

JEANNE S  |  Overall Experience 
Rating:
5.0

Best storage set-up I have experienced

bruce d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc T  |  Overall Experience 
Rating:
5.0

We had the best customer service experience from Eli. He was very accommodating to our needs. We were very impressed with the facility. Recommended this place to friends and families.

Jesus S  |  First Impressions 
Rating:
5.0

Only feedback is that the alarm would consistently go off when I was accessing or leaving my unit - even when I used my remote access button to get into the garage. It was fine, it always eventually shut off, but if there’s one recommendation I’ve got it’s to fix that. Everything else was great regarding my experience.

Annalee C  |  Overall Experience 
Rating:
5.0

The people that work at this U-Haul in Lake Oswego are absolutely wonderful trained well and very very nice.

brenda b  |  Overall Experience 
Rating:
5.0

Great Staff!

Concepcion C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE A  |  Overall Experience 
Rating:
5.0

Herman and Eli were wonderful in helping with an unusual billing matter, and the entire staff has always been friendly, knowledgeable and professional each time we’ve interacted with them. We will most definitely be back for our storage and/or truck rental needs! Thank you!!!

Cristi P  |  Overall Experience 
Rating:
4.0

Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.

Alynn V  |  First Impressions 
Rating:
4.0

Thanks

Ladislao V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trip T  |  Overall Experience 
Rating:
5.0

The Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.

James M  |  Overall Experience 
Rating:
5.0

Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!

Theresa S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly D  |  First Impressions 
Rating:
5.0

I had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get them

Robert H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon s  |  Overall Experience 
Rating:
5.0

Herman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!

Kathleen C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara G  |  Overall Experience 
Rating:
5.0

All of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.

Karey W  |  Overall Experience 
Rating:
5.0

Super clean, reasonable rates, great service.

Robert M  |  Overall Experience 
Rating:
5.0

Clean, good security, good lighting, I feel safe going there

Kathryn J  |  Online Move In 
Rating:
5.0

Nicest Uhaul facility I have ever seen!! This is a whole new level of storage facility!

Scott C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy P  |  Overall Experience 
Rating:
5.0

The Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!

Mikalan M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ewa C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trischa H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Milton T  |  Overall Experience 
Rating:
3.0

When attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.

CHIPPER C  |  First Impressions 
Rating:
5.0

Eli the store manager knows how to treat customers and is well informed about the business.

Daniel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C  |  Overall Experience 
Rating:
5.0

Wonderful experience, will sure use you guys in the future

Nelly J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolina v  |  First Impressions 
Rating:
5.0

Sarah (I hope I got her name correctly, went above and beyond to help me , she was extremely helpful) I couldn’t be any more appreciative

Nelly J  |  First Impressions 
Rating:
5.0

I'm sorry that it made you sad that I moved out but I would be sadder than you if I kept my things stored there longer than necessary! Just kidding, but yes, if I were to need such a facility in the future I definitely would come back to U-Haul. Thank you for everything! Glenn Jacobson

Glenn J  |  Overall Experience 
Rating:
5.0

excellent

Donald N  |  First Impressions 
Rating:
1.0

I had nothing but problems with the accounting department. Mix ups happened on a regular basis. There was no one to talk to when an accounting error occurred. No one seemed to know what to do. The last straw was when someone charged my unit to my mother's account even though I had set up automatic withdrawal from my account and it had been active for months.

Linnie T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN P  |  Overall Experience 
Rating:
5.0

Far superior to the other storage facility I recently used. Attitude, helpfulness, friendliness created a positive experience. I appreciate Eli’s knowledge in assisting me, I had a moving truck and movers in a period of an hour. Thank you

Julie W  |  Overall Experience 
Rating:
5.0

Everyone I interacted with were so nice and pleasant to deal with. The registration process was easy. I felt that the storage facility was not only clean but very secure. I liked being able to unload in a dry inside place while it rained like crazy outside. But it was the lower rental fee and no hidden costs that initially brought me to this facility. I will definitely recommend it to others.

Crystal S  |  Overall Experience 
Rating:
5.0

Great staff and very well secured. The convenience of accessing your unit at anytime, couldn't ask for anything more from this company. I will recommend this location to anyone and will use them again if needed.

bobbi k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R  |  First Impressions 
Rating:
1.0

Stupid loud alarms, slow customer service, broken doors half the time. No discount for moving out sooner. Not for the customer, all about the $$$

Christina M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug j  |  First Impressions 
Rating:
5.0

I had a moving situation of urgency. I explained what I needed to Liam? General Manager. In short order he had me set up with a moving truck, movers and a storage unit. I could not have asked for a smoother process. Delighted with the service.

Julie W  |  First Impressions 
Rating:
5.0

It was a very easy process.

James B  |  First Impressions 
Rating:
1.0

The floors of the warehouse looked like they were never swept. There was a sticky spot right in front of my unit the whole time I had one. Also I moved out on the first, and after calling multiple times and being told the manager would get ahold of me, I had to call again almost two weeks later, to close my account and get my refund. It’s in a great location, but other then that, nothing good to say.

Chelsea R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gail N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H  |  Overall Experience 
Rating:
5.0

Amazing experience. Very clean facility and really, really nice staff! We have recommended this specific Uhaul to many people for trucks or the units.

Ryan A  |  Overall Experience 
Rating:
5.0

Great facility, clean, well maintained, safe and helpful staff! Excellent set up! Thanks for the great fit!

jen m  |  Overall Experience 
Rating:
4.0

They were rather busy at times when I came in there and could have used a couple extra people

susan j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maiya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George O  |  Overall Experience 
Rating:
5.0

We are interested in your business services

Paul L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M  |  First Impressions 
Rating:
5.0

well maintained facility with the drive through bay for loading/unloading. Staff was always friendly, helpful, and knowledgeable about their services.

Eli G  |  Overall Experience 
Rating:
5.0

N/a

Mary K  |  Overall Experience 
Rating:
5.0

Great service.

dean a  |  First Impressions 
Rating:
4.0

A good experience for never having rented a storage unit! Thank you!

Toni M  |  First Impressions 
Rating:
5.0

Ashley was very helpful and supportive

Gary V  |  Overall Experience 
Rating:
5.0

Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Shirley Y  |  First Impressions 
Rating:
5.0

Over the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpful

Melissa V  |  Overall Experience 
Rating:
5.0

Only customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,

Amal c  |  Overall Experience 
Rating:
5.0

Great staff Thanks for all your help.

Gene B  |  Overall Experience 
Rating:
5.0

Good experience.

Daris R  |  First Impressions 
Rating:
5.0

Need more front counter presence on weekends. Thanks,

Paul C  |  First Impressions 
Rating:
3.0

I was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.

Diane L  |  Overall Experience 
Rating:
5.0

Very easy to rent my storage space!

maria b  |  First Impressions 
Rating:
5.0

Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

Pat K  |  First Impressions 
Rating:
5.0

Fast. Friendly. Clean. Convenient.

GARY S  |  First Impressions 
Rating:
5.0

Friendly and efficient. Another great LO U Haul experience.

Robert M  |  First Impressions 
Rating:
3.0

Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.

ben b  |  Overall Experience 
Rating:
5.0

They help out a lot

brandon s  |  First Impressions 
Rating:
5.0

Thank you

Matt R  |  Overall Experience 
Rating:
5.0

The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

Amanda L  |  First Impressions 
Rating:
5.0

Great experience!! Will rent from u-haul again!! Thanks

LEONARD M  |  Overall Experience 
Rating:
5.0

Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

daina s  |  First Impressions 
Rating:
5.0

The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Leillanie Y  |  First Impressions 
Rating:
2.0

The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

Kristen P  |  First Impressions 
Rating:
4.0

When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

Cynthia W  |  Overall Experience 
Rating:
2.0

I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Linnie T  |  First Impressions 
Rating:
5.0

Staff was very helpful, facility is clean.

Mike H  |  First Impressions 
Rating:
5.0

Robb is a dedicated manager and hard worker. give him a raise!

KRISTI R  |  Overall Experience 
Rating:
5.0

Thank you !

Joseph M  |  First Impressions 
Rating:
5.0

Excellent in every respect..

terri n  |  First Impressions 
Rating:
5.0

Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

Nicole N  |  First Impressions 
Rating:
5.0

very friendly and professional

john a  |  First Impressions 
Rating:
5.0

Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.

Gary S  |  First Impressions 
Rating:
5.0

Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

Destry S  |  First Impressions 
Rating:
5.0

So

Blake m  |  Overall Experience 
Rating:
1.0

Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

Elizabeth L  |  Overall Experience 
Rating:
5.0

We were impressed at how well kept and nice the facility was.

LESTER S  |  Overall Experience 
Rating:
1.0

I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

Elizabeth L  |  First Impressions 
Rating:
5.0

Great customer service. Easy access to my RV.

JUDY M  |  Overall Experience 
Rating:
5.0

I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

Michael S  |  Overall Experience 
Rating:
5.0

no comments

Maurice C  |  Overall Experience 
Rating:
4.0

Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!

Michael A  |  Overall Experience 
Rating:
5.0

Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Ingrid B  |  Overall Experience 
Rating:
5.0

Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Jeanene P  |  Overall Experience 
Rating:
5.0

Very friendly staff, thank you! Go woman power!

Susan T  |  Overall Experience 
Rating:
5.0

Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

KEN G  |  Overall Experience 
Rating:
5.0

Very nice and helpful employees. Process was simple.

Lorie J  |  First Impressions 
Rating:
5.0

The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

Suzanne R  |  Overall Experience 
Rating:
5.0

UBox service delivery and pickup was excellent!

Lloyd L  |  Overall Experience 
Rating:
5.0

Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.

Amal c  |  First Impressions 
Rating:
5.0

We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Jessina M  |  Overall Experience 
Rating:
5.0

Staff was very helpful, place was very clean and well lit.

Brian H  |  Overall Experience 
Rating:
2.0

After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

JOHN M  |  Overall Experience 
Rating:
5.0

Thanks for your assistance. Everyone was helpful and friendly.

Tedde M  |  Overall Experience 
Rating:
5.0

thanks for help with delivery of my u-boxes

PHIL L  |  Overall Experience 
Rating:
3.0

Rough in the begging but ended well

Robin G  |  First Impressions 
Rating:
5.0

Excellent service. Robert made the process quick and simple.

Henry M  |  First Impressions 
Rating:
5.0

Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

Patricia R  |  Overall Experience 
Rating:
5.0

Robert and his team are top notch! I shall definitely recommend them! John McCormick

John M  |  Overall Experience 
Rating:
5.0

What a bunch of really great people! Must have a great boss.

brenda b  |  First Impressions 
Rating:
5.0

The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

Nancy R  |  Overall Experience 
Rating:
5.0

Very good to work with

PAUL J  |  First Impressions 
Rating:
5.0

The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.

Shannon M  |  Overall Experience 
Rating:
5.0

Great

Kelley K  |  Overall Experience 
Rating:
5.0

Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

Shannon M  |  First Impressions 
Rating:
5.0

A great facility with great staff.

Austin P  |  Overall Experience 
Rating:
5.0

One of the best storage and uHaul places ever!

Talismae M  |  Overall Experience 
Rating:
5.0

Very good service

Bob R  |  Overall Experience 
Rating:
5.0

Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

Joshua B  |  Overall Experience 
Rating:
3.0

I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

Teresa P  |  Overall Experience 
Rating:
5.0

The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

mark v  |  Overall Experience 
Rating:
5.0

My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

rennie b  |  Overall Experience 
Rating:
5.0

Even though short a driver, showed up in time

jane E  |  Overall Experience 
Rating:
5.0

Very friendly and hassle-free

Kelley K  |  First Impressions 
Rating:
5.0

Fast and friendly Thanks

Sean K  |  First Impressions 
Rating:
5.0

Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

Belinda A  |  First Impressions 
Rating:
5.0

Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

nancy n  |  Overall Experience 
Rating:
5.0

I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

Mikalan M  |  Overall Experience 
Rating:
5.0

no comments

MARIA B  |  Overall Experience 
Rating:
5.0

We had an awesome experience with you...

mona k  |  Overall Experience 
Rating:
5.0

Clean, quick, and efficient.

Ian G  |  Overall Experience 
Rating:
5.0

Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

janet c  |  Overall Experience 
Rating:
5.0

Great service!

ALEX S  |  Overall Experience 
Rating:
5.0

The manager was awesome to me. Very welcoming and explained so much!

Talismae M  |  Reservation 
Rating:
4.0

Thank you all for making my move a smooth one!!!

kathy s  |  Overall Experience 
Rating:
4.0

I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Helen C  |  Overall Experience 
Rating:
5.0

Great

Steven W  |  Reservation 
Rating:
5.0

excellent store

Susana C  |  Overall Experience 
Rating:
5.0

P

David V  |  Overall Experience 
Rating:
5.0

great location

Cameron R  |  Overall Experience 
Rating:
5.0

Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Joseph H  |  Overall Experience 
Rating:
5.0

Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Suzanne L  |  Overall Experience 
Rating:
5.0

Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Mikhel H  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!! Totally recommend the place.

Ginnell C  |  Overall Experience 
Rating:
5.0

The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

Amanda W  |  Overall Experience 
Rating:
4.0

N/a

Rebecca M  |  Overall Experience 
Rating:
2.0

I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

charlize g  |  Overall Experience 
Rating:
5.0

Gave me the option to accomplish a very difficult task easily. Thanks

james h  |  Overall Experience 
Rating:
4.0

Very good experience.

Bird C  |  Overall Experience 
Rating:
5.0

Efficient

Douglas H  |  Reservation 
Rating:
1.0

I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

Kenneth H  |  Overall Experience 
Rating:
5.0

I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager

Lorna Y  |  Reservation 
Rating:
5.0

Would use again

Sarah L  |  Overall Experience 
Rating:
5.0

pod driver and coordinator were extremely helpful!!

tony s  |  Overall Experience 
Rating:
5.0

I didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!

Karin A  |  Overall Experience 
Rating:
5.0

We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!

Stephen D  |  Overall Experience 
Rating:
5.0

Both agents I talked to were very helpful, professional and friendly. Thank you.

Ranata C  |  Reservation 
Rating:
5.0

Excellent

Mike M  |  Overall Experience 
Rating:
5.0

Excellent customer service during scheduling, drop off and pickup!

Glenn H  |  Overall Experience 
Rating:
5.0

Great place with helpful people. Explained the whole process clearly and gave excellent advice

mika o  |  Overall Experience 
Rating:
4.0

I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.

deborah l  |  Overall Experience 
Rating:
2.0

I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.

Marsca v  |  Overall Experience 
Rating:
5.0

Appreciated safety and cleanliness of facility

Linda D  |  Overall Experience 
Rating:
5.0

Great!

Curtis C  |  Overall Experience 
Rating:
5.0

Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!

Diedre S  |  Overall Experience 
Rating:
5.0

UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.

sarah f  |  Overall Experience 
Rating:
5.0

Great place for storage of our RV.

jack r  |  Overall Experience 
Rating:
4.0

The uboxes need more tie down points. The 4 on the walls is not enough

Don B  |  Overall Experience 
Rating:
3.0

I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT

Tana S  |  Overall Experience 
Rating:
5.0

Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!

Amber A  |  Overall Experience 
No reviews have been submitted for this location.

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