Customer Reviews for U-Haul Storage Of Interbay

10,938 reviews

2601 15th Ave W   Seattle, WA 98119
(1 mile South of the Ballard Bridge, NO On Site Parking)

(206) 285-0860

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(206) 285-0860

2601 15th Ave W
Seattle, WA 98119
(1 mile South of the Ballard Bridge, NO On Site Parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager and team were very helpful. We were issued a nearly new truck. Great experience!

Theresa Britschgi 
Rating:
4.0

Great service but no customer parking close by..

Micheal Clark 
Rating:
2.0

The people who worked there were extremely questionable

Siobhan Patten 
Rating:
5.0

Thank you

CHRISTOPHER STAM 
Rating:
3.0

Customer did not leave a comment.

Jessica Kast 
Rating:
5.0

Easy pick up and drop off

WILLIAM BADER 
Rating:
1.0

Was forced to pick up at a different location, then charged for extra miles even though I had no options. Very upset

erica charette 
Rating:
1.0

Customer did not leave a comment.

Joseph Daily 
Rating:
5.0

Julie was super nice 👍

JAMES STONER 
Rating:
5.0

Customer did not leave a comment.

Allison Sprott 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kelley 
Rating:
3.0

The location is easy to navigate, however the wait time was extremely long. With one person working it took about 40 min to 1 hour to get checked in. I would have checked in via mobile app, but it was not working properly. I would recommend organizing the trucks and vans a bit better and doing some pre day planning on where trucks are. About three people, including myself, had to come back in to have the worker move trucks out of the way so we could get the truck assigned to us out.

Dylan Holmes 
Rating:
5.0

They worked very hard and efficient. They were super busy and kept apologizing. Well run business.. thank you.

mario trejo 
Rating:
1.0

I believe I was overcharged. I contacted manager and she offered a partial refund but still overcharged me about $40-$50. I will also be submitting a complaint to BBB. Would not rent here again.

Ben Elia 
Rating:
5.0

Customer did not leave a comment.

James Goodman 
Rating:
5.0

Customer did not leave a comment.

Stephen Salas 
Rating:
5.0

Empty gas tank is a bit annoying, I had to leave the store and go straight to a gas station.

Guilherme Ruggiero 
Rating:
2.0

Customer did not leave a comment.

Whitney Riddell 
Rating:
5.0

There was an electrical problem with the right tail-light on the dolly and the associate immediately conducted a series of repairs and quickly got the equipment fully functional! Excellent, immediate, professional service!!

Benito Levario 
Rating:
5.0

Great job on check-in excellent staff - super helpful

Sean Naughton 
Rating:
4.0

Customer did not leave a comment.

Alessa Lopez 
Rating:
4.0

Customer did not leave a comment.

Shubham Jindal 
Rating:
5.0

Customer did not leave a comment.

Jessica Pavlin 
Rating:
5.0

Customer did not leave a comment.

Brent Hedgecock 
Rating:
5.0

Customer did not leave a comment.

Gerardo Ramirez 
Rating:
5.0

check in was quick, thorough and very professional, nothing to improve

alex slivka 
Rating:
5.0

Very knowledgeable and friendly staff!

James Cole 
Rating:
4.0

Pickup was fast and equipment was clean and ready to go.

Camille Sullivan 
Rating:
5.0

Great team at this location. Did everything to help me get what I need and get me on the road. Great great service.

Simple Communications Techn 
Rating:
5.0

Customer did not leave a comment.

Andrei Chirila 
Rating:
5.0

Julie was amazing! Not sure what else she can do to improve because she is already top-notch!!

Theresa Barker 
Rating:
3.0

Never received my final receipt.

Michael Sendelbach 
Rating:
5.0

Ken was awesome! He was so nice and fun and he made a stressful day better.

Nancy Bauer 
Rating:
5.0

Customer did not leave a comment.

William Loewen 
Rating:
5.0

Customer did not leave a comment.

Karan Pugla 
Rating:
5.0

Customer did not leave a comment.

Vanessa Dennison 
Rating:
5.0

I was impressed at how easy and straightforward the process was. Thank you

Alberta Bleck 
Rating:
5.0

Staff is so friendly - especially Kareem. The truck we rented was tough to drive and in crummy condition, but will still return due to kind and courteous staff.

Irene Sparck 
Rating:
5.0

The staff is always friendly and patient even with store full of people trying to pick up their rentals at the same time.

ANTHONY SPARKS 
Rating:
5.0

Customer did not leave a comment.

Michael Payne 
Rating:
1.0

Julie (the manager) was the only saving grace to this place. Curtis was neglectful, the other employees there were wholly confused/misguided, nobody paid any mind to a building line, I lost 30+ minutes of my reservation due to Curtis' inability to focus on each customer as they arrived (after arriving early and pre-checking in online), and I was told that a vehicle that I reserved *weeks* ago wasn't readily available at my scheduled pick-up time. I want some form of returned compensation for this experience. Julie was great. Everyone and everything else was... not.

Craig Jaffe 
Rating:
4.0

Customer did not leave a comment.

Caleb Mbayo 
Rating:
5.0

Everyone at the uhaul at interbay was incredibly kind and helpful. I wish I could remember all of their names. Julie, the store manager, is a true gem. She helped me in person and over the phone. I was super stressed about a quick move. Julie and her team made me feel cared for. This location is truly killing it!!

Natelie Carrasco 
Rating:
3.0

Customer did not leave a comment.

Dutton Crowley 
Rating:
5.0

I have rented the cargo vans at this location at least 2 times a month for my business for the last 2 years and the customer service here is excellent every time. The staff is very friendly and professional. The vans are always clean and well maintenance. They are fast with check in and check out process. I’m really happy with the service.

Thao Phan 
Rating:
1.0

Leslie the manager was so rude. The guys working were nice. The whole place was so poorly managed, they seemed in over their heads. Took an hour and a half waiting in line to pick up my van. I checked in online and tried to do everything to expedite the process. You guys need a serious over haul!!

Monica Church 
Rating:
5.0

Always a pleasure talking to the guys at the shop

Robert Hayes 
Rating:
5.0

Always spot on, no changes needed.

Gerald Mills 
Rating:
5.0

Staff was on there game for pick up and drop off as well. I like this location and have used there services many times.

Gerald Mills 
Rating:
5.0

Customer did not leave a comment.

Reginald Malone 
Rating:
1.0

Rented a cargo van - 1st van provided did not have any fuel in the tank. Upon request, a 2nd van was provided (after an additional delay in rental). 2nd van would not start after parking 7 miles away from the U-haul location. I was told a discount would be provided for the inconvenience but none was provided.

Frank Pietrusiewicz 
Rating:
5.0

A couple of the van smell moldy

patrick johnson 
Rating:
1.0

Reserved a pickup truck to move a couch. Drove the 45 minutes to the U-Haul location only to get a phone call from U-Haul saying they did not have the truck reserved. I could see one in the parking lot. I had to ask if another vehicle was available. I was put into a very large moving vehicle that was very inconvenient. When checking out, the price was wrong and long phone calls had to be made to rectify the problem. And still, the correct price could not be accomplished. I have another U-Haul scheduled and I am considering an alternative as I have lost confidence that my reservation will be available.

KENNETH CARROLL 
Rating:
3.0

Great people!!!! Polite, helpful, resourceful. The van ignition wouldn't work and had to call roadside assistance. Long Towing, who came to help was awesome!!!!

Ann Greeley 
Rating:
5.0

Customer did not leave a comment.

Kourtney Rykowski 
Rating:
4.0

Customer did not leave a comment.

Venkata Subbarao Inampudi 
Rating:
5.0

Customer did not leave a comment.

James Neuburger 
Rating:
5.0

It was a good experience for me, it will be repeated.

furkan dursun 
Rating:
5.0

Customer did not leave a comment.

Myles Cordova 
Rating:
5.0

Customer did not leave a comment.

Karan Pugla 
Rating:
5.0

The staff at this location are absolutely top-notch - kind, helpful and super efficient. This is the third time I've rented a truck from here in the past few months, and the experience has been the same each time. Please send my thanks to the crew! Clara

CLARA PETERSON 
Rating:
5.0

Customer did not leave a comment.

Lewis Carr 
Rating:
5.0

Customer did not leave a comment.

Liujin Cui 
Rating:
5.0

Great job, no problems at all.

LEIGH ENGLISH 
Rating:
5.0

I had to go to this location after the first location didn’t have my reservation. The staff here was incredibly kind and helpful! If I need a rental in the future I will definitely come to U-Haul of Interbay. Thank you for all your help!

Benjamin Elia 
Rating:
5.0

Perfect service, a very kind employee helped me at the drop off location in Seattle, Thank You!

Jacob Broughton 
Rating:
5.0

The U-haul associate at this location, Julie, was the best! She went over and beyond to "look out" for me during my rental, ensuring I had all the equipment I needed, that I was given an extra day (at no cost) with the truck due to forecasted "iffy" weather on my route. Thank you!

EDGAR NEELY 
Rating:
5.0

Thank you friendly service & brewed coffee.i will suggest to everybody who need u-haul should come to your place

Samiyed Minks 
Rating:
1.0

The truck I received was completely out of gas. When I got in the truck it said it was 16 miles to empty and I got less then 4 miles away and it ran out of gas. I had to stop it on a side street and it was blocking an intersection. I had to RUN to a gas station buy a gas can fill it with gas and RUN Back to the truck. When I stopped to get it loaded I noticed the lock for the front driver side had completely fallen out.

Andrew Lampe 
Rating:
3.0

Customer did not leave a comment.

Torin Rosenbluh 
Rating:
5.0

Customer did not leave a comment.

Alexander Keninger 
Rating:
3.0

Customer did not leave a comment.

Carol Rule 
Rating:
5.0

Female employee who checked us in was SO NICE! Check in and out was seamless and lovely. Great experience!

Manuel Cardoza 
Rating:
5.0

Customer did not leave a comment.

Thao Phan 
Rating:
3.0

I had a rather unpleasant experience at the Uhual location. The staff present during my visit were extremely rude and dismissive. To make matters worse, at the end of the night, when it was clear that they were closed, one staff member left the open sign on and the automatic doors unlocked, causing confusion. Instead of politely informing us that they were closed, the staff member responded in a hateful manner, saying, "closed check it in yourself." This kind of behavior is completely unacceptable and left a negative impression on me.

Shania Bennett 
Rating:
5.0

you guys are the best!

Francis Kenney 
Rating:
5.0

Customer did not leave a comment.

musa atay 
Rating:
5.0

Customer did not leave a comment.

Collin Winkowski 
Rating:
5.0

Customer did not leave a comment.

Tom Putnam 
Rating:
5.0

Customer did not leave a comment.

Maxwell Hanson 
Rating:
4.0

The customer service was amazing. Moving days are stressful so I was happy to talk to kind and helpful people. There was an issue at pickup time, but it was manageable. The van was in good shape, but pretty dirty on the inside. All in all, good experience. Thanks!

Jennifer Swaim 
Rating:
5.0

The staff at the Interbay UHaul location are terrific!

Anthony Kong 
Rating:
5.0

Great customer service!!!

Kirt Ahlquist 
Rating:
3.0

Customer did not leave a comment.

Erica Larusson 
Rating:
4.0

Customer did not leave a comment.

Angelita Beltras  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Kinney 
Rating:
5.0

Easy process and friendly people

albert fowler 
Rating:
3.0

Truck was a noisey pos. It was running rough and cost quite a bit in fuel. I feel like I should have had a nicer truck for the amount of money I spent.

Robert Dye 
Rating:
1.0

Van was damaged, and dirty. Poor customer service.

Adam Swick 
Rating:
3.0

Customer did not leave a comment.

dale anderson 
Rating:
3.0

Customer did not leave a comment.

Susan York 
Rating:
5.0

Customer did not leave a comment.

Yonatan Kaszynski 
Rating:
5.0

Customer did not leave a comment.

Raymond Hansen 
Rating:
5.0

Only 1 person working. He stated he would send an email receipt of our equipment and I am still waiting for it after 14 hours.

Susan Thornton 
Rating:
5.0

Customer did not leave a comment.

Joan Casey 
Rating:
5.0

Customer did not leave a comment.

martha brice 
Rating:
3.0

You do not have parking..if I pick up a truck..I need to get a ride back to get my vehicle...same on return...the person who worked with me very friendly and helpful...not typical most times I've rented from u haul

Sal Cohen 
Rating:
4.0

The U-Haul employee was incredibly helpful, I wish I knew her name!

Zack Bohn 
Rating:
5.0

Customer did not leave a comment.

Lloyd Kuefler 
Rating:
3.0

On-site parking

Michelle Sieck 
Rating:
5.0

The employees at this facility is greatest I have ever encountered! Thank you

Juan Yanez 
Rating:
5.0

Customer did not leave a comment.

Greg Delucchi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Delucchi  |  First Impressions 
Rating:
5.0

They helped me out with a last minute storage unit! Super thankful for all staff at this location.

KRISTEN BIEDERMANN  |  First Impressions 
Rating:
5.0

The service was amazing, and I would definitely recommend your site to friends and family

Jesse Vazquez  |  First Impressions 
Rating:
5.0

The 2 ladies running this location were fantastic! Their efficiency and knowledge was unmatched to any other U-Haul location. They deserve a raise!! So SO very helpful during the stress of moving. Thanks girlies(:

MAGGIE PACQUER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL BEJAR  |  First Impressions 
Rating:
5.0

Great customer service and prompt help from the gentleman working the counter.

Malik Butcher  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ROBERT CHANG  |  Overall Experience 
Rating:
5.0

The lady who took my reservation was very helpful with helping me book my trunk and she immediately had answers for all my questions. When I arrived to this Uhaul location the nice gentleman behind the counter was very helpful as well. The staff were all very friendly and the lady who helped me book my reservation she gave me a tour of the storage units which were a lot smaller than I thought they would be but she was going to work with me if I needed a smaller storage unit as well which I was pleased to hear because moving is a pain. Thankfully I was able to fit everything in one larger unit instead of 2 units. It's rare now a days to find great customers service especially in this line of business where it seems like people are not grateful. I hate moving and I tend to get overwhelmed easily so I want to say "THANK YOU" to all the staff members at the Interbay UHAUL location for helping me pull my life together.

Carl Covington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT PAYTON  |  First Impressions 
Rating:
2.0

The staff here were incredibly helpful and seriously hard workers. What sucks is that they have to work that hard in such a sub par facility. There were constant problems from the moment I rented the unit to the day I left and I will not recommend this place to anyone else. The staff is the only redeeming quality.

Syd Hutchinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea Edwards  |  Overall Experience 
Rating:
5.0

Had issues gaining access but the local Team Worked everything out and took care of everything.

SEAN WOODS  |  Overall Experience 
Rating:
4.0

I was called wait a minute Boss when going to the storage unit A very long line once I was out But a worker step up to help me so I didn’t have to wait I wanted my things out so I wouldn’t be charged for storage I payed with my package

MARJORY LAURA THOMAS  |  Overall Experience 
Rating:
5.0

All good 1 staff member was very helpful to help us back our trailer I hope you give him a gold star

MARJORY LAURA THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anoosha Chivukula  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amit Dhaka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME EARL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melannie Ramos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jiali Tang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME EARL  |  First Impressions 
Rating:
1.0

I purchased a storage unit online the day of move-in. When I got to the unit, after office hours but during access hours, my unit had a lock on it that was from the U-Haul office. This lock, and any instructions about the lock were not mentioned at all in the materials I received when purchasing the unit. I was on the phone with customer service for 40 minutes with 3 different agents, all of whom said the lock was not supposed to be there. None of them could help me get into the unit or transfer to a different unit. I ended up having to leave and come back the next morning which was an extreme inconvenience for me and my friends helping me move. Come to find out, this particular U-Haul location started putting locks on their units because of a recent break in, so you have to come in person during office hours to get the lock removed and get a special key card. None of this was mentioned during the online purchase, there's obviously a major communication problem between corporate and individual locations, and unfortunately the customers have to pay the price for that. Not dealing with U-Haul again if I can help it, don't want to take the chance on another blunder

Luke Selbeck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerome Snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aakash singh  |  First Impressions 
Rating:
5.0

Adam was very helpful and efficient.

Jeffrey Robinson  |  First Impressions 
Rating:
2.0

There was water leaking from the garage door into the building all the time. The storage unit was also not true to the size advertised, as there was a beam cutting into the 9x5 space, making the allowable storage space smaller.

Nathaniel Gundersen  |  Overall Experience 
Rating:
1.0

Awful. The policies here changed every time we came to access our storage unit. They would cut our locks and place their own, one time needed to cut their own lock because they lost their key. Was very difficult to get assistance from unhelpful staff.

Lianna White  |  Overall Experience 
Rating:
5.0

Adam is the best at this store!!!

JHICELI NEUMANN  |  Overall Experience 
Rating:
4.0

Kaitlyn Gomez was very helpful!

Wanda South  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie wirz  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matthew Van Buskirk  |  Overall Experience 
Rating:
4.0

Rats traps in second level units were disconcerting.

Michael Emmanuel  |  Overall Experience 
Rating:
4.0

Adam Stefan and Kaitlyn were very helpful!!

Wanda South  |  First Impressions 
Rating:
1.0

The guy works there his name is Jordan I believe he was very rude with me when I asked him to have access to my storage unit while the door handle was broken that day. All he did he was laughing at my very urgent situation.

Ethan Allen  |  Overall Experience 
Rating:
5.0

My only complaint was sometimes the lights would turn off when I was in my storage unit organizing things. Otherwise great customer service especially from Kaitlin. Thank you so much!

Tercsa Macdonald  |  Overall Experience 
Rating:
4.0

The staff could be more professional - knowledge/attentiveness - but they get the job done in the end for the customer and make sure we’re happy. The manager went out of their way to make sure my experience went well and high was appreciated.

Jason Balera  |  First Impressions 
Rating:
5.0

The staff took really good care of me on both days I was in there, even though they were slammed. I am really appreciative of their professionalism and patience and flexibility...they took time to make sure I got what I needed. I told my friend all this and she agreed - said that she too has had exceptional service at that same location.

Ana Cristina Gonzalez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Sweetman  |  Overall Experience 
Rating:
5.0

Kendra and her staff were amazing! Expect pricing comparable to area storage facilities but the friendly, really helpful team made moving in very easy just when I needed a bit of help. Thank you!

Thomas Lampinen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Lemalu  |  Overall Experience 
Rating:
5.0

Great service during this trying time.

ROY LEE  |  First Impressions 
Rating:
2.0

You probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can’t answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn’t been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)

janet geracie  |  Overall Experience 
Rating:
5.0

Super friendly and accommodating. Brook was great!!!!

Trish Sellars  |  First Impressions 
Rating:
3.0

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Laura Kowalski  |  Overall Experience 
Rating:
1.0

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

Vicente Echeverria  |  First Impressions 
Rating:
5.0

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

GEORGE ORRISS  |  Overall Experience 
Rating:
5.0

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Thank you.

Caden Ngo  |  First Impressions 
Rating:
5.0

Great service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State

ilker zaimoglu  |  Overall Experience 
Rating:
5.0

Thanks, yall were awesome!

William Powell  |  Overall Experience 
Rating:
3.0

There were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.

Staci Amburgey  |  Overall Experience 
Rating:
3.0

The lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.

JAMES AUSTIN  |  Overall Experience 
Rating:
1.0

I have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.

Sara Bunker  |  Overall Experience 
Rating:
5.0

Friendly staff

James Bass  |  Overall Experience 
Rating:
5.0

Smooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!

Adam Tageldin  |  Overall Experience 
Rating:
5.0

Everything with the UBoxes went smoothely.

Lani Phillips  |  Overall Experience 
Rating:
5.0

Yeah!

jason vertheen  |  Overall Experience 
Rating:
1.0

The facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.

Aimee Sato  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly.

Gretchen Gilham  |  Overall Experience 
Rating:
2.0

Not a good facility for storing anything you care to be not invaded by mice. Wide gaps in the doors.

KURT FLADTEN  |  Overall Experience 
No reviews have been submitted for this location.

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