Customer Reviews for U-Haul Storage of Hazel Dell

5,273 reviews

8250 NE Hwy 99   Vancouver, WA 98665
(Exit 4 off I-5)

(360) 574-1234

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 574-1234

8250 NE Hwy 99
Vancouver, WA 98665
(Exit 4 off I-5)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

AAA+++ location. Can't say enough good things about the location and employees at this site. Phenomenal customer service. Checked the return in promptly and had me on my way after a stressful move towing with my car in tow.

Jonathan Dansby 
Rating:
4.0

Lot is very small for the amount of business they do, very crowded!

Kerry Feltner 
Rating:
5.0

Customer did not leave a comment.

john mathison 
Rating:
5.0

Customer did not leave a comment.

Cole Ponder 
Rating:
5.0

There was no problem with the shipping from Houston TX to Vancouver Washington and, Home I enjoyed the the experience working with U-Box Containers it made me feel a lot safer knowing that my valuable was secure. I all so want to thank one of the most out standing Manager that works at Hazel location he made me feel like hole customer even when thing got rough with decision making at the end my transition I appreciate you Isaiah you will be the reason why I will continue to due business with your store Thank you

fayetta lampkin 
Rating:
5.0

Big help here since the originally designated drop off in Ridgefield was useless.

Bob Conoscenti 
Rating:
5.0

Customer did not leave a comment.

Ronald Muna 
Rating:
5.0

Customer did not leave a comment.

Deni Herrmann 
Rating:
2.0

The van we rented had a old battery. When we went to leave after loading truck, it would not start. I called roadside assist and talked to representative. She was friendly and we tried to get it to start by putting van in Neutral. Still wouldn't start. She scheduled a towing company to come and help. I told her the battery was dated 2018 and it was probably done. She said ok. We ended phone conversation. Then towing company called me to say they didn't replace batteries but they would try and jump start it. I said ok whatever works. They said a guy would be there in 30 minutes. I kept getting texts saying the driver was 15 minutes away three different times. Finally after 45 minutes they called to verify address. They said uhaul dispatch gave them the wrong address and he was 20 minutes away. After about an hour and a half they finally showed up and we were able to jump start van and get home and unloaded. I told of situation when I dropped van off.

Rob Simmons 
Rating:
4.0

Customer did not leave a comment.

bob penttila 
Rating:
5.0

Customer did not leave a comment.

Daniel Corella 
Rating:
5.0

10/10 hands down. The clerk that helped me was extremely knowledgeable and I learned a lot from the staff. Couldn’t say enough about the quality of this staff. Bravo

Jonathan Dansby 
Rating:
1.0

Toomuch to type here, hit I would NEVER recommend your location to anyone!!! Feel free to call me for details of my review. 503.422.6868 (if you even care about my horrible experience at this facility!!

JULIE ONEIL  |  First Impressions 
Rating:
3.0

Your customer service people were knowledgeable and a lot of help. Unfortunately, not one of them mentioned you guys charge a $20 "after hours fee" until I see it on my final bill. I don't think I will be renting from you in the future.

JANELLE DENTON 
Rating:
5.0

Always top notch professional.

STUART GRANER 
Rating:
5.0

Customer did not leave a comment.

Nguyen Ngo 
Rating:
4.0

Customer did not leave a comment.

Robert Adams 
Rating:
5.0

Pleasant !! Very busy location

Cheryl Guild 
Rating:
5.0

Customer did not leave a comment.

Anita Simmons-Harder  |  Online Move In 
Rating:
5.0

Amazing process

Phyleesha Ashley  |  Online Move In 
Rating:
4.0

The only complaint is that I made the reservation near my house at Andresen location, but got moved to Hazel Dell, half way across town. But the people there were helpful and it wasn't their fault. They went above and beyond helping me offload a tricky car.

Kurt Lakin 
Rating:
5.0

Customer did not leave a comment.

Don Martin 
Rating:
5.0

Parker is an absolute amazing employee. Great attitude and attention to detail and excellent customer service

Greg Taylor 
Rating:
5.0

The staff especially Robert was very helpful inferring you’re really appreciated them

barbara adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Fowles 
Rating:
5.0

Everything was good

Rodger Williams 
Rating:
5.0

Customer did not leave a comment.

carl coffey  |  Overall Experience 
Rating:
2.0

Truck was dirty inside & out. Totally out of gas! Gal working was not very helpful at all! Had to go in twice for her help, felt like I was putting her out, not friend all! Never will tell my friends to visit this location!!

Debbie Brandel 
Rating:
4.0

The U-Haul app was super glitchy when trying to return the trailer after hours. It took over 20 minutes and a phone call to confirm the checkout went through. The app would not allow me to advance with the photos. It kept deleting photos when trying to finalize the process. Very frustrating for what should be a quick process. Maybe allow uploads of photos taken from the camera app.

Joseph Tichy 
Rating:
5.0

Excellent service.

liam mcgill 
Rating:
4.0

Customer did not leave a comment.

Lourena Mastne  |  Overall Experience 
Rating:
1.0

How about listening to the customer and waiting for customers to finish transloading from the broken u-hail to the new one before closing shop. We were left unattended and felt unimportant. I was in such disbelief on how things transpired from these locations.

Samson Tipoai 
Rating:
4.0

Customer did not leave a comment.

WILLIAM MUMLEY 
Rating:
3.0

The vehicle we got had a smell of urine inside. We had to keep the windows open while driving for at least an hour before the smell diminished..

MAHENDRA MAHESHWARA 
Rating:
5.0

NA

SIMON HERNANDEZ 
Rating:
5.0

Staff at this location were wonderful!

Brian Holmes 
Rating:
5.0

Customer did not leave a comment.

lessie burns  |  First Impressions 
Rating:
5.0

Everything was good. Maybe a free bottled water to go. Otherwise very well done

GARY MILETICH 
Rating:
4.0

The return process was really lame. Having to do the entire check in process myself was really inconvenient and getting charged extra to not do it is just not a good service. It also wasn’t explained in advanced so when I returned the truck I wasn’t counting on a 15 minute process. It legitimately would make me rent somewhere else to avoid. Other than that the staff were really friendly and helpful!

Caitlin Borjesson 
Rating:
5.0

Customer did not leave a comment.

James Koplin 
Rating:
4.0

Generally a good place to rent a U-Haul vehicle so not really any complaints from me!

Nancy Eral 
Rating:
4.0

Met my needs. Great follow up on my cost quote. Fast pickup and return.

Larry peters 
Rating:
5.0

The owner Matt and his staff went above and beyond to help us navigate this big move out of state.

Mike Meunier 
Rating:
4.0

Customer did not leave a comment.

Todd Woddell  |  Overall Experience 
Rating:
5.0

Friendly and attentive service.

Randall Holland 
Rating:
3.0

Came in at opening time 10am, I told the guys that I wanted to pay cash so he told me that in order to pay cash I would need to pay $100 deposit with a Card, I told him I needed to go to the bank to deposit and he say yes and he put your license so I would just need to come back with the card to pay the deposit. I came back 2 hours later to find out that the deposit could’ve been made in cash!

Carmen cid 
Rating:
1.0

The drop off locations were changed on me 3 times. Required me to drive 1.3 hours out of my way to a new drop off location. I should be refunded for my wasted time and gas.

Anthony Myers 
Rating:
5.0

Customer did not leave a comment.

Danny Stevens  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Grace montentes 
Rating:
2.0

1. If a trailer hitch on order is going to be late, a phone call to let me know would be nice. 2. Make sure you have the right trailer hitch part number before calling to schedule service, rather than scheduling, having my car for 3 hours, and THEN calling me to tell me you realized you had the wrong part number. 3. Actually schedule service for the time I asked for. I asked for an 11am appointment, and then checked the app the night before, and my service had been scheduled for 10am. Luckily it wasn't a problem for my schedule but it was annoying. 4. Make sure payments go through at the time of service. After having my trailer hitch installed, I got a voicemail the next day saying I had walked out without paying, and would have a notice placed on my account that I hadn't paid for the service, and that if I ever wanted to use uhaul again, I would have to pay it. I did not walk out without paying. I put my card in the reader and entered my pin. I watched my bank account over the next couple days for the amount to come out, but it never did. My card was fine, I used it after this. So I called back and paid what I needed to pay. For the hassle, whoever I talked to took the labor cost off for me, which is the only reason I'm giving 2 stars instead of 1. 5. Install ALL the parts of the trailer hitch. When I picked up my trailer, the ball part hadn't been installed and they had to do it right then. 6. The app sucks. It's extremely slow and sometimes the buttons just don't work. I'm glad I moved away and never have to deal with this location again. I will never recommend this location and will avoid using uhaul again in the future because of the service I got here.

Adrian Cherry 
Rating:
5.0

Download the app on the day you pick up the vehicle so you can drop off more easily

Eugenie Balounova 
Rating:
4.0

Customer did not leave a comment.

brandie gaddis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Haas 
Rating:
5.0

The customer service and pricing was excellent.

Russel Dean 
Rating:
5.0

Customer did not leave a comment.

Paul Rose 
Rating:
5.0

Very professional staff

RONALD SMITH 
Rating:
5.0

If and when I need storage again I will always use Uhaul storage on Hwy 99 in Vancouver, WA. JEFF DARDEN

Jeff Darden  |  Overall Experience 
Rating:
5.0

Such friendly staff. Very helpful

Christopher McDonald 
Rating:
5.0

Customer did not leave a comment.

Alexander Lipatan 
Rating:
5.0

Everything was great!!

Richard Tilp 
Rating:
5.0

The personnel during my pick up and also the return personnel were friendly.

Patrick Collard 
Rating:
5.0

Customer did not leave a comment.

Randy Hesgard 
Rating:
3.0

Customer did not leave a comment.

Melissa Washington 
Rating:
5.0

Very friendly people.

Juan Ponce 
Rating:
4.0

Tire pressure was too low at pick up in Santa Maria. Had to check it with my own tire gauge and have them add air.

Thomas Burhenn 
Rating:
5.0

I recommend my son there when I had one before this one . I will recommend others 😀 again . Thank you 😀

Ann Sagutch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Martin 
Rating:
5.0

Customer did not leave a comment.

Mel Detrick 
Rating:
4.0

The Uhaul App doesn't work

Darin Kaysner 
Rating:
5.0

Always great service here and the vehicles are exceptionally clean. Thanks

greg kiser 
Rating:
5.0

enjoyable experience..keep it up

William Timme 
Rating:
5.0

Customer did not leave a comment.

Samantha Pintor  |  Overall Experience 
Rating:
1.0

Please try to keep the return lane open.

Tim Weinkauf 
Rating:
5.0

The store, staff and truck were good. The truck was on empty. That meant I had to get fuel twice. I don't hold that against the store staff though.

Kevin Closson 
Rating:
3.0

Customer did not leave a comment.

Rene Emch 
Rating:
5.0

Great customer service

Jessica Brown 
Rating:
5.0

Customer did not leave a comment.

Edwin Bjore 
Rating:
5.0

Customer did not leave a comment.

Greg Nelson 
Rating:
5.0

Customer did not leave a comment.

RONALD SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Miller 
Rating:
5.0

Customer did not leave a comment.

William Pitt 
Rating:
4.0

Customer did not leave a comment.

Becky Van Cleve 
Rating:
5.0

Customer service was upstanding great service keep in touch all the process thnak you

Jairo Lopez 
Rating:
4.0

Customer did not leave a comment.

Michael Coad 
Rating:
5.0

Im deeply sorry for my son's actions. I wanted to help him out by finding a place for some off his stuff and he ruined that and I learned I won't do it again. Everyone was great with me and being kind and courteous to me. Patty Russo

PATRICIA RUSSO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karlyn Gomez 
Rating:
5.0

Customer did not leave a comment.

Holly LaPrade 
Rating:
5.0

Customer did not leave a comment.

elizabeth scheibe 
Rating:
5.0

The only thing I would change is the pricing for storage units.. It’s far too expensive. The facility was excellently maintained. The staff was always friendly and helpful. Thank you.

stacie patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFF BOUDREAU 
Rating:
5.0

Customer did not leave a comment.

VITALIY LITVINKO 
Rating:
5.0

Customer did not leave a comment.

Michael Holt 
Rating:
5.0

Customer did not leave a comment.

Daniel Bolman 
Rating:
3.0

Customer did not leave a comment.

Jennifer Stokes  |  Overall Experience 
Rating:
5.0

I am very happy with the service I received when I rented a truck. The staff was very helpful and friendly

Michael Terranova 
Rating:
5.0

Service people were great and helpful

Kalven Link 
Rating:
4.0

Customer did not leave a comment.

James Woodward 
Rating:
4.0

He was very helpful

Sarah Neufeld 
Rating:
3.0

Customer did not leave a comment.

Bryan Phares 
Rating:
5.0

Long time ago I had a very bad experience with you people in Salem. But now. You guys are amazing. Thanks uhul. The number I the best employees

Juan Ponce 
Rating:
5.0

Angelina V. was extremely detailed and very professional. She helped me set up the trailer and made sure everything was correct.

KIRK KONDOS 
Rating:
1.0

Customer did not leave a comment.

luis blas 
Rating:
5.0

Customer did not leave a comment.

April Evans 
Rating:
5.0

Keep up the good work.

ronald chavez 
Rating:
4.0

Customer did not leave a comment.

Julie Moore 
Rating:
5.0

Customer did not leave a comment.

jeff macdonald  |  Overall Experience 
Rating:
2.0

First, this location has limited parking and so I had to park my car very far away while I rented a vehicle. For the first vehicle I was given, I was told that it had 1/16th of a tank of gas and that it would likely not make it my estimated 20 miles of driving (which meant I would either need to put gas in it twice or really understand how to estimate the necessary fuel early on). However, I was offered the option to fill it to a higher amount and receive a credit for this so I opted for that. But then when I went to check out the vehicle, it became clear that it was NOT the vehicle pictured on the app. The license plate and mileage matched, but nothing about the pictures did. I had to take new pictures and document all the damage on it before leaving. Then when I turned it off I saw that it actually had no gas... So I decided that the gas station would be my first stop. After putting about 1.5 gallons in the tank, gas began spraying all over me and the ground - indicating that the gas had been siphoned out of it. I took the truck back to the location at that point and explained what had happened. The staff member told me that people had indeed been siphoning their trucks' gas recently. She helped me get a credit on my account for the gas I purchased for that vehicle and gave me another vehicle that had a much fuller gas tank. The rest of the process went smoothly for me, but I do not intend to rent from this location again due to all the hassle. I have had much better success in the past at other Uhaul locations.

Amanda Bernhardt 
Rating:
5.0

Hire more help. It took an hour and 20 min to get the trailer I needed, there was only one guy working. I must add he did a great job.

RON STEELE 
Rating:
5.0

Customer did not leave a comment.

Kristine Bursley 
Rating:
5.0

Customer did not leave a comment.

Michael Itatani 
Rating:
1.0

The location does not answer calls. All calls are directed to the national call center number. This is completely unhelpful when you need to speak with the location manager. And the number of emails for each transaction is wholly unnecessary. Too much communication can turn adequate into poor, especially when the communication is duplicated and/or erroneous. I like the service provided, but the processes are daunting.

kathleen meci 
Rating:
5.0

Customer did not leave a comment.

DAVID HOWARD 
Rating:
5.0

Customer did not leave a comment.

kassandra newton  |  First Impressions 
Rating:
5.0

Staff was super friendly quick and easy process

Mary Repman 
Rating:
3.0

The truck smelled so bad of cigarettes I turned the truck in before finishing my stuff.

John Vasquez 
Rating:
5.0

Great service.

greg kiser 
Rating:
5.0

Customer did not leave a comment.

Jim Parker 
Rating:
5.0

All went well as agreed. Thank you

Phillip Prutsman 
Rating:
5.0

Isaiah was very helpful.

Krysten McGee 
Rating:
5.0

Customer did not leave a comment.

MARK FITCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latifa Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin hetstad  |  First Impressions 
Rating:
5.0

Thank you so much!

Vilette Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Crane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodonna Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Pomeroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gill Freeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS LETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gill Freeland  |  First Impressions 
Rating:
5.0

Arturo and Matt and all of the staff at Hazel Dell, were incredibly friendly and efficient and we're so easy to work with!!

dennis friscia  |  Overall Experience 
Rating:
5.0

Allow people to change when their monthly bill is due without having to jump through hoops or pay fees. Sometimes money is tight and the due date should always be convenient for the consumer. Your fees are becoming too high. Just because you can raise prices doesn't mean you should. You will lose more money with people being unable to pay their bill.

Melissa Glessner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mario clark  |  Overall Experience 
Rating:
5.0

These guys are the best, you don't need extra space or iron gates when you go with these guys. Much better rates and more secure facilities. Thank you for working with me, I appreciate all of the help and can't express how grateful I am that you were able to work with me. Thank you!

Darrell Shaffer  |  Overall Experience 
Rating:
5.0

this storage building is the cleanest and most friendly storage

Amanda Holland  |  First Impressions 
Rating:
5.0

Friendly, easy to talk, and didn't take long to get my unit.

Conor Mcguire  |  First Impressions 
Rating:
5.0

The dude from Pensacola who helped me get all sorted was awesome! Thanks guys

john mcleod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAIMIOLA ANDRADE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EVELYN ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Souto  |  Overall Experience 
Rating:
5.0

When I moved, I didn’t know I would be leaving my belongings for 14 years. In that time, your rates have stayed low in comparison to the quality of service. I’ve forgotten my online passwords, phone numbers (international moves) bank cards… I was always assisted by kind, empathetic people who made everything easy. In these years, my rent had only gone up $50. My husband had a similar storage at another national storage facility and his rent went up $250! (Not to mention what a huge pain they are to deal with!) Needless to say, I will always recommend U-Haul to anyone looking for any type of storage. Thank you all so much!

MICHELLE CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN SHARP  |  First Impressions 
Rating:
5.0

We had an excellent experience - everyone was so helpful and really took the stress out of this part of our moving/storage process.

Jackie Druckhammer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry Garcia  |  Overall Experience 
Rating:
5.0

I am very happy with the whole experience.

MISTI VEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN MULLETT  |  Overall Experience 
Rating:
5.0

Arturo was very efficient and a great guy!

dennis friscia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha mickle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shelli phillips  |  Overall Experience 
Rating:
5.0

The crew has always been great, just didn’t need the space anymore

Jeff Dorgay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY ARCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Gaweda  |  Overall Experience 
Rating:
4.0

The Automatic doors were not working all the time and it was during office hours. So it made it hard to move stuff since had to go through the Single door!

Rachel Ottosen  |  Overall Experience 
Rating:
5.0

Everyone was kind and helpful - best storage experience I’ve had so far. Thank you!

Jackie Druckhammer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Pattison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ferrell  |  Overall Experience 
Rating:
5.0

Great experience! Very clean!

Alan Garcia  |  Overall Experience 
Rating:
5.0

24 hour access would be better.

william britton-olson  |  Overall Experience 
Rating:
4.0

The cleanest storage facility I've ever been in, love the large elevator and easy load in load out.

Kimberly Wilbanks  |  First Impressions 
Rating:
1.0

I was locked in my storage for weeks not even knowing someone tried to break into it nothing was done about it.

Jason Stinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Opich  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Manalatos  |  Overall Experience 
Rating:
5.0

I rented a 5 x 10 unit for a couple of years, I needed to upgrade to a 10 x 10, unfortunately they didn't have one available, so I had to go to a different company. The experience made me appreciate U Haul storage all the more, clean, well lite and there were carts available every time I was there. I've been to the new place 3 times already, and found a cart 1 time:(

RANDY EUGENE HUNZEKER  |  Overall Experience 
Rating:
5.0

Already recommended to friends

MARGARET FRANCES RAMLOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL MCDONALD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bart McBroom  |  Overall Experience 
Rating:
5.0

All staff were very helpful when asked for help. The vehicle maintenance guy helped adjust side mirrors on my rental truck, other staff helped to keep sliding doors open to move in/out, when access card wouldn't work, etc. No one ever refused help by being too busy or whatever. Great staff - recognizing most people using your facility or service are most likely going thru stressful times, so having staff like you do is important!

DAVE JUENGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry Garcia  |  First Impressions 
Rating:
5.0

Really great staff. They were easy to work with over the phone and through email. They communicated clearly and made it easy to do what we needed.

CAROLINE SELLERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Hoskins  |  Online Move In 
Rating:
4.0

Too many stairs

ROBERT CURTIS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Louis Morelock  |  Online Move In 
Rating:
2.0

I payed almost $3000 to uhaul for the safe and clean storage of my belongings. I also paid another $1500+ to move my belongings. The truck and the storage unit I rented were not clean at the time I rented them, the bathrooms and the elevator at the facility were disgusting every time I visited the storage unit, there were vagrants wandering the halls several times I was there, half of the time the lights were not on in the corridors where my unit was located, there were no lights in the unit at all, and the layout of the building was inconvenient and ill-conceived. Seriously, who's short-sighted idea was it to put stairs in a storage facility with floors ADA inaccessible? I am surprised you haven't been sued for this. Perhaps uhaul does not value my money or patronage or even safety, as they are a corporate entity with little to no regard for their customers. The money I paid uhaul was not a small amount for most people in this country. The fact that there is no benefit to actually cleaning out a storage unit or rental vehicle, or for vacating the unit/returning the vehicle early, but would be penalized for the opposite, is not customer centric and is included with the above reasons I will avoid doing business with uhaul in the future.

Dawn Plante  |  Overall Experience 
Rating:
5.0

Extremely understanding and patient staff, there's always a ln employee around to answer any question I needed. My family and I have been going through U-Haul for many years with only one or two issues that were quickly resolved. Couldn't be a better business for many locations that I have used.

KATHERINE STRICKLAND  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY BOYD  |  Overall Experience 
Rating:
5.0

U-Haul has been a company that has been very good to us. Kind friendly people. Helpful in everyway that we have needed.

Coreen Huggins  |  Overall Experience 
Rating:
5.0

Eric was especially helpful...was professional and thoughtful about the details. Very kind. Thanks!

Edward Herndon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Pomeroy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carol witten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Toffey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine Shore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Mattox  |  Overall Experience 
Rating:
1.0

I called ahead of time, reserved a unit and left a credit card number. With no notice, my unit was cancelled and the staff were difficult to work with on finding a suitable replacement, so I had to escalate my concern. I was then given two 5x10 units and told it was a 10 x 10 with two doors. No communication to me that it was two completely separate units. Fortunately an employee recognized the issue and was able to find me a new unit, however, since there were no 10x15 like I had originally reserved, I had to store in two separate units. Security is lacking, if present at all. The gaps at the top of the divisions between units are so large that someone can, and did, enter a vacant unit next to mine, reach through and steal my stuff. The office and manager did not care at all and just told me to file a police report. I did get an employee to walk over and lock the adjacent unit, which was then removed by the next visit. I was told their "storage workers" wouldn't have known why the unit was locked. Any sort of communication could have fixed this. Front doors were constantly permanently open when I visited and there is no staff near the entrance of storage, so anyone can walk in. Every time I had a problem, I was assured by the staff they would communicate it to the manager. Every time I asked the manager why he had not contacted me, he just blamed his staff for not telling him. I even emailed and was told it was "lost". I spent a huge amount of time and money moving my items to a new storage facility because Uhaul left me with no confidence my items would be secure. The only positive was that Uhaul did pay for my truck so I could move my items out of their facility. There are many facilities in the area for storage. Uhaul needs to figure themselves out.

AUDRA DEGG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN MULLETT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katherine Fessel  |  First Impressions 
Rating:
5.0

I am looking for great deals and the price of everything. Savings is important.

Michael Medvec  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke Resendiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Moffitt  |  Overall Experience 
Rating:
5.0

I’ve done business with u-haul for years and will continue to do so and I have recommended anyone I talk to to go there thank you so much

Phillip Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Hendrix  |  Online Move In 
Rating:
1.0

The billing cycle does not correspond with the end of the month; which caused me to have several late fees in the initial rental period. I paid until the end of the month~ why was I charged a late fee by not paying by the 23rd. After several months of late fees/ complaints/ coming in and arguing with employees~ I finally figured out how it works! Problem is~ when I checked out I was not reimbursed for the time from 23rd of the month to the end~! I am ok with this but make note~~ I will not do a survey where YOU ask the questions! Yes ~ your units were secure/ clean and assessable when I needed. Your Staff always provided timely answers and solutions. The sign in kiosk in the building had a few problems reading my card and had to walk up to the office on SEVERAL occasions to have them run my card and they never had a problem! The kiosk was the issue but no one seemed concerned because I got checked in. Well the distance from the storage building to the office was MORE distance than my disability was rated for! The inconvenience and not so much interest in fixing a kiosk did not set well with my feelings. I hope I have helped you with my feedback!

FRANK WILSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN GROVES  |  First Impressions 
Rating:
5.0

The people at hazel Dell uhaul Were very kind and courteous And very patient. They were very helpfull and treated us with respect and made us feel welcome. Thanks guys. Angie Ellis

John Staples and Angie Ellis  |  Overall Experience 
Rating:
5.0

Keep up the excellent work U-Haul employees thank you so much. You guys are patient and very helpful.

Tina Nichols  |  First Impressions 
Rating:
4.0

I was hoping the pick up and drop off hours were longer. And I was surprised to learn of the trailer rental deposit only at the very last minute. I am still not clear how to get it back if we want it back in cash and we want to drop off the trailer before or after work hours.

Connie Wachsmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN STRICKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre Strobel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Luis Reyes Ayala  |  First Impressions 
Rating:
5.0

very good service.

frances garcia  |  First Impressions 
Rating:
5.0

Thank you for always being kind and protecting our things.

Matthew Philbrook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Stevens  |  Online Move In 
Rating:
5.0

Although recorded keeping is off because I moved out on the 4th not the 14th they should square that up with record keeping staff. These were good people and very nice and clean unit and building.

Jodi Swofford  |  Overall Experience 
Rating:
4.0

All was great. The experience, knowledge and service was great.

Johnny Barnes Iii  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL FARRAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami Logan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KENNY DAKANNO  |  Overall Experience 
Rating:
5.0

Its really clean

Amanda holland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karina strandjord  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brian bennett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Mccoy  |  Overall Experience 
Rating:
5.0

Great experience although all buildings should have the covered loading area

harold woodbury  |  First Impressions 
Rating:
1.0

I was told that if signed up for auto pay that I would get a free month, I got the free month, but auto pay wasn't even set up. I assumed it was, that's my bad, but I was told that was all I had to do. When it came time to pay rent, you guys sent my driver, the late notices, and all he was just my driver. So I got charged a 30 late fee that I had no idea about. I called over and over, someone sent an email to an upper and said he or she would get back to me and they never did. That's frustrating and annoying.

CHRISTIAN BAKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMANDA MARIE WESCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Bowyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA LEE HOYT  |  Overall Experience 
Rating:
5.0

Such a clean facility. Very secure. Not in the best neighborhood but I never felt unsafe there. Thank you for keeping it so nice and secure.

Joanna dunn  |  Overall Experience 
Rating:
5.0

Thank you for the service and storage unit all staff were very helpful.Moveing is tuff enough thanks for making it happen.

jonathan lasher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marla Flores Villa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah Bagley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tray swaiter  |  First Impressions 
Rating:
5.0

Everyone that I had spoke with about the storage unit and asking my questions, was very friendly and pleasant. Thank you for the great customer service!

Kimberly Watkins  |  First Impressions 
Rating:
5.0

Helpful advise and good answers for any question I had.

timothy carter  |  First Impressions 
Rating:
5.0

Some of my furniture was lost

JOHNATHAN ENGBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID JAMES WOODY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caryn Everingham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sarah Christiansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS STANLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debby potter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIOLLY MASASY  |  First Impressions 
Rating:
5.0

The customer service was so good I almost cried. With out know how bad my new year was going, they were able to turn it around and make it better. I'm so grateful for the hole team that works here.

lori washer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances garcia  |  Overall Experience 
Rating:
5.0

Staff was helpful, facility was clean, and cared for.

Douglas Craig  |  Overall Experience 
Rating:
4.0

Make sure you preview what you’re getting before finalizing unit. Some units are up staircases. Facility was nice, and there are plenty of carts to help load & unload.

Kirk Dunn  |  Overall Experience 
Rating:
5.0

The team at Hazel Dell Uhaul storage was great. They were able to accommodate my last minute request and provide me a good price. The owner did very well in training. The new guy showed his patience and professionalism with the training. Well done Hazel Dell Uhaul.

Dean Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Gropper  |  First Impressions 
Rating:
4.0

Security could be improved by keeping homeless away

Jesse Norris  |  Overall Experience 
Rating:
4.0

Not enough loading spaces marked for loading and unloading only. When I moved out people helping others load parked in spaces next to the building reducing how many people can have access to their unit. Bathrooms "Out of Order" and Drinking Fountain not working.

Gregory Merritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jananda Fisher  |  Overall Experience 
Rating:
5.0

Only complaint is not having elevators to access the upper level.

Markisha Berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD HAMRICK  |  Overall Experience 
Rating:
4.0

They were Helpful took care of any problem that arose.

Don Clark  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit again....I will be back at this location. Awesome staff and management who truely care about their customers. Thanks a bunch Uhaul! Happy Holidays.

Angela Spokus  |  Overall Experience 
Rating:
5.0

The "one month free storage with the truck rental" was a blessing! It really helped get us get organized with our move. Thank you, very much! Everyone, at all of the U-Haul locations involved, have been very accommodating, courteous and professional! Thank you!

Kim Reams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda johnson  |  First Impressions 
Rating:
5.0

Wonderful help and friendly staff

Eno Rodriguez  |  First Impressions 
Rating:
5.0

Jonathan (Johnny) is an exemplary employee. I had three units at your facility and the first time I dealt with Jonathan and each subsequent time I hoped I would be able to deal with him. I arrived at the storage facility with a trailer after having driven 2,000 miles from Northern Michigan. I was tired and Jonathan took care of me and even stayed past 7pm to ensure I had unloaded my cargo and unhitched the trailer. He deserves a raise and extra paid vacation days. His diligence and patience has made the whole process stress free. You should make him the manager!

kauser khokhar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tetiana Ovalle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY NOBLE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUE MARTIN  |  First Impressions 
Rating:
5.0

Staff very helpful rented a truck and a storage unit.

Jeff Guild  |  First Impressions 
Rating:
5.0

Very nice and cooperative staff with every concern I had. Thanks guys,it is appreciated! Danny

Danny Stevens  |  Overall Experience 
Rating:
5.0

Hazel Dell storage is both convenient and affordable. Great customer service. Happy and satisfied

Troy Hanna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikkole Swan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Manley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Stout  |  First Impressions 
Rating:
3.0

The big sliding doors to get in where not working 2 days. And it was during office hours, just made it harder moving the big stuff having to use the little door!

Rachel Ottosen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Hawe  |  First Impressions 
Rating:
5.0

The desk clerk, Isaiah, was absolutely AHHHMAZZZBALLS. I was on a bit of a time crunch and working off of two hours of sleep within the last 24 hours from moving a 5 bedroom house to 4 different locations solo and had only about 30 minutes left of my truck rental to load up the little remnants i had into a storage unit. He was lighting fast without even passing up the important disclaimers and regulations and even assigned the most convenient unit for me to unload to. I broke down trying to figure out how to get the latching mechanism to close and the woman working at the units ( I wish I could remember her name, but I didn’t make a mental note of it through the panic) was calm and helpful. She assisted me through it with enough time to get back to the truck check in on time. I will honestly continue to use this facility for all of my moving needs (which is absurdly often) thanks to the delightful and understanding staff.

Samantha Mickle  |  First Impressions 
Rating:
3.0

The only complaint I have is that above me there was an oil leak and they put cat litter on it and so all this cat litter and just dirt fell on top of all of my storage boxes and then beside me there was some sort of a leak that leaked into my side of the storage unit other than that it was great

susan adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha lopez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mattea Calkins Kromer  |  First Impressions 
Rating:
5.0

Very good experience well maintained would use again!.

Joseph Richardson  |  Overall Experience 
Rating:
5.0

Everything, I mean EVERYTHING went smoothly and efficiently at this U-Haul facility!! From renting the truck to the storage, to checking out. Staff always quick to help and no waiting!! I couldn’t figure out the card process of opening the storage on a Sunday and a staff member was right there to assist in my first time, after hours access to the storage building….would highly recommend!!

Angela Church  |  Overall Experience 
Rating:
5.0

Thank you. It was definitely what we needed for the time

Patricia Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa beisse  |  Overall Experience 
Rating:
5.0

Camille was amazing and such a pleasure to work with when I closed out my account. I am very grateful for her.

JULIE PAULSTON  |  Overall Experience 
Rating:
5.0

Carlos was amazing and nice! He helped with everything and answered all the questions I had! He was amazing

Peggy Velasquez  |  First Impressions 
Rating:
5.0

I had no problems with this facility and their staff

Lavonnia Rouse-Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Osborn  |  Overall Experience 
Rating:
5.0

Great employees, great value

Lynette Hansel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alecsander DeBar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlee Hendricks  |  First Impressions 
Rating:
5.0

No waiting in office!! That’s number one…staff available immediately to renting the truck to renting the storage & returning the truck. Clean, friendly knowledgeable….all of the above!! Would highly recommend this Uhaul facility!! I had just recently suddenly lost my mother and had to store keepsakes ASAP and this made the final push of cleaning out her rental so easy! I needed that after all we have been through. A big THANK YOU….I’d buy them a pizza dinner!!

Angela Church  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Martinez  |  Overall Experience 
Rating:
4.0

Hated the walk up to the third floor.

Ronnie Reid  |  Overall Experience 
Rating:
5.0

Awesome staff

Samantha Mickle  |  Overall Experience 
Rating:
5.0

My experience with UHaul was excellent. Matt Cruz runs a tight ship. His staff are great. Matt works overtime to keep his business operating at 110%. Thank you Mike Murray

Michael Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles McCreary  |  First Impressions 
Rating:
2.0

I asked you to set up autopay, you didn’t set it up, and by the time o found out you had already charged me a late fee for the payment that was supposed to go through automatically. Then you embarrassed me by mailing my emergency contacts about it.

Devin Khan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

eric jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylie Doyle  |  First Impressions 
Rating:
5.0

My comments are second hand because I wasn’t at the facility, as my mover handled everything and I just arranged payment by phone. Everything went smoothly from my end.

Marcy Fitzgerald  |  Overall Experience 
Rating:
5.0

Everyone I interacted with at this location over the last 5 months was incredibly kind and helpful! The entire process was very easy to navigate and closing my account was a breeze

Onjanique DeVita  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES DAILEY  |  Overall Experience 
Rating:
5.0

Thank you all again for your patience and understanding. May God bless you!!!

Dan Kimball  |  Overall Experience 
Rating:
3.0

I moved from out of state and set up storage rental ahead of time. Went in to verify that I had my units and where we could park the truck only to arrive the day the truck arrived to find that my units were cancelled. Thankfully the staff was able to help me get new units but it was stressful.

Violet Marquardt  |  First Impressions 
Rating:
5.0

The staff are super cool. Always helpful and approachable. Thanks dudes!

Zachary Carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Copley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATHEW SPIVEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Margaret Castro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Compton  |  Overall Experience 
Rating:
5.0

You should have access to our storage unit in 24/7 if we have a card

Tabatha Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Beal  |  First Impressions 
Rating:
1.0

I had every possible issue with you guys. When I first open my unit you made an error and my key didn’t work, your guises system had a glitch in auto pay stopped working and you charged me a late fee, I made a reservation to downsize from one unit to another and the call center put my name incorrectly and got the wrong storage unit and then when I had to move there was no available unit that I could use so I literally had to go to a different storage facility. There were so many issues with just the bookkeeping and being at the unit the alarms will go off all the time even though I checked in and it was so loud and so ridiculous and so many times that I would never go there again simply for that reason. I would say it was an overall horrible experience and not worth the money but they had 24 hour access which is why I originally wanted to use that facility. They were a bunch of sketchy characters there at night though so it really wasn’t that safe and people kept asking to get in or to use the restroom so I didn’t feel safe when I was there at night. The day I finally moved out and went to a different storage facility they were two tweakers outside screaming at each other and punching the windows and throwing their stuff all over the place and my toddler had to get rushed into the vehicle so that we could get out of there as quickly as possible because they were literally fighting in the parking lot and I couldn’t help but think well this is how it always goes here so what’s new?

TIMOTHY LAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Nenzoski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Strobel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS POWERS   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Graybill  |  Overall Experience 
Rating:
5.0

I can't speak to all locations, but this location and this staff are excellent.

Stephen Bils  |  First Impressions 
Rating:
5.0

This is the best U-Haul store I have used. Friendly fast efficient. I highly recommend using U-Haul.

Lawrence Armijo  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

juanita radkey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crishuana King  |  Overall Experience 
Rating:
5.0

The manager, Matt, runs a great friendly business. Everyone is beyond helpful. (My last storage place was broken into, everything damaged, and not one "we're sorry".) I only hope I can find a similar unit in az. And, renting a truck was easy and fully explained by Alex. Best experience ever.

janice dees  |  Overall Experience 
Rating:
5.0

The staff was absolutely amazing hands down probably the friendliest people that I've ever worked with in customer service in my life and I'm 50 so that says a lot. Now let's talk about the rain and what happens to people when they try to come into the facility to put their nice dry things away it pours buckets on them at the door because you have no drain system there or your gutters are messed up I'm not sure but it was horrific that's about U-Haul not the people that work there.

tara gonzalez  |  First Impressions 
Rating:
5.0

I will be back if/when I need either storage or a truck. I have gotten both from you before, and had zero complaints. Can't ask for more than that. Thanks!

IAN AUSTIN  |  Overall Experience 
Rating:
5.0

The U-Haul employee was very knowledgeable. Helped me in timely manner. Walked me to storage unit. Explained to process of entering the storage facility.

Lawrence Armijo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Fisher  |  First Impressions 
Rating:
5.0

Very friendly and great clean facility .

Lavonnia Rouse-Jackson  |  First Impressions 
Rating:
5.0

Well maintained and courteous staff.qq

jay deardorff  |  Overall Experience 
Rating:
5.0

Helped me out so much! Really appreciate everyone here. Thank You all so much!

Savannah Montiel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL MADDUX  |  Overall Experience 
Rating:
5.0

Great service team!

Martha Currey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Hendrix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Henson  |  Overall Experience 
Rating:
3.0

Staff is fantastic, very helpful with all my needs. I was paying for storage space that was smaller than what I should have been getting. It was my choice. They should lower rates on that particular unit. As far as security once your in facility there's no alarm system that let anyone know that a storage unit opened up without particular authorisation. The facility yes, individual units no.

MICHAEL BETHUNE  |  Overall Experience 
Rating:
5.0

The best storage facility I've ever been to. MATT Cruze, The general manager is the most wonderful manager that could ever be.Very accommodating and demadning.. Thank you Matt forceverything!

Joi Meadows  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abby Wisniewski  |  Online Move In 
Rating:
5.0

Everyone at the facility has been incredibly kind and helpful, which I really appreciate! It was a lot smoother of a setup process than I was expecting and everything was explained thoroughly from start to finish.

Onjanique DeVita  |  First Impressions 
Rating:
4.0

Great storage unit, pretty affordable costs, well lit and everything works correctly, only thing is the hours of access frickin suck, I'd rate it 3 stars

Hosanna Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Norberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Brooks  |  First Impressions 
Rating:
5.0

Great staff: professional and personal.

Michael Beeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Kimball  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Currey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TSCHIDA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLER HENDRICKS  |  Overall Experience 
Rating:
5.0

Staff was Always super helpful 10 out of 10 stars 🌟

Rebecca Schuler  |  Overall Experience 
Rating:
5.0

Very happy. Moved at difficult time, we had one thing after another happen. The staff were ALWAYS helpful, friendly, courteous, excellent personal service, went above and beyond, I can’t say enough nice things about it! Always a great experience!

raina follet  |  Overall Experience 
Rating:
5.0

The employee who handled my check-in was polite, friendly, and explained everything in detail for me. Kudos for a great customer service experience!

MICHAEL PERKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN CARLSON  |  Overall Experience 
Rating:
5.0

As such things go, you guys are great with a nice facility. $69.95 seems like an awful lot for a 5x5, but I'm guessing that is corporate. We live nearby so it's a winner, on balance. Thanks!

IAN AUSTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quentin Smith  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful!

MADISON MCCALLISTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa A Gaylord  |  Online Move In 
Rating:
5.0

I never used the space

William Blecker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolynn May  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON KULJU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVONNE QUASHIE  |  Overall Experience 
Rating:
5.0

This location is the best in washington state!

David Mckee  |  Overall Experience 
Rating:
5.0

Everything was perfect, and all the people were excellent very friendly, thank you all so very much

ruby brusseau  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, every single one of them! After a cross country move the staff was very welcoming and understanding when we were exhausted and just trying to figure things out. Thank you so much!

Kaari Carpenter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Blecker  |  First Impressions 
Rating:
4.0

Good customer service, was clean and they provided a lock which was nice. First month free can't beat that : )

Hosanna Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTI FRANKLIN  |  Overall Experience 
Rating:
2.0

The people I interacted with were great. The hours were not as advertised. Online says 5am to 10. That's a joke. I couldn't get access to the building when I wanted. I would come before 8 on a weekend, locked. At 7 on a Sunday, already locked. The inside of the building was fine. The outside is a dump. People just leave stuff wherever and nobody picks up. Food and trash in the parking area constantly. The "free" area might as well be a dumpster. There were only a handful of parking spaces in front of the building. The U-box's were constantly in at least two if not more. I had two issues with my autopayment go through in the year I rented here. The first was annoying. The second was ridiculous, they couldn't even tell me why it was denied. And despite it being less than a week from the due date I had a $35 late charge (luckily waived by the great customer service) and denied access to my unit which had to be removed. Seems like there should have been some more courtesy warning and "failure to pay in X days will result in lock-out". The location was convenient and the staff nice, otherwise this would a 1-star.

Christopher Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Hatch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luke baker  |  First Impressions 
Rating:
5.0

Love the staff! Everything so organized. Patient and empathetic staffing

CARRIE CLELLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allison ruiz  |  Overall Experience 
Rating:
5.0

The team here is awesome. Professional yet friendly and personable.

janice dees  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shirley Compton  |  First Impressions 
Rating:
5.0

Alex was great in assisting me and provided great customer service.

Tina Taylor  |  First Impressions 
Rating:
5.0

Great experience!

NATALYA KULIKOVICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmaleta Lagers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa alexander  |  Overall Experience 
Rating:
5.0

Very helpful.

Jordan Noce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary sebestyen  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

SYDNEY WILMOTH E COOPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Wheeler  |  Overall Experience 
Rating:
5.0

Wonderful place and great people!

Paul Finckbone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim Westerberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Wolfe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ali Winston  |  Overall Experience 
Rating:
5.0

Worked with staff member Kaylen and she was great!!

SKYLER HENDRICKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberta hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy buckley   |  First Impressions 
Rating:
5.0

I especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!

Dianna Davies  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VICKIE HARVEY  |  Overall Experience 
Rating:
5.0

This U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver

jeff stephens  |  First Impressions 
Rating:
5.0

The stair up to the unit were a surprise for a newer building. But, it all worked out.

Eric Steinhauser  |  Overall Experience 
Rating:
5.0

Alyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.

Frederick Erlenbusch  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. You could eat off the clean floors!

Mark Freeman  |  Overall Experience 
Rating:
3.0

Card reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.

VICKIE HARVEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Gunderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Hill  |  First Impressions 
Rating:
2.0

I set up automatic payments online then they didn't go through and I was charged a late fee, so then I called the office and set up automatic payments that way and then was charged a late fee *again* the next month. When I went to move out there were five people behind the desk, only one of whom was occupied on the phone, who couldn't be bothered to help me. The policy of not pro-rating after move out is also pretty bizarre. It's too bad that U-Haul is a monopoly without much competition. Matt was responsive and did a good job, but this is just a bad company.

Sydney Scout  |  Overall Experience 
Rating:
5.0

Thx for everything

Gerald Hoelting  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melanie mcgee  |  Overall Experience 
Rating:
3.0

Facilities are good, but seemed there were persons loitering around who weren't dealing with a storage area.

Julie Eckman  |  First Impressions 
Rating:
5.0

Thank you!

Brandi Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Sauvageau  |  Overall Experience 
Rating:
3.0

I rented a storage unit but they failed to tell me I had to walk up 10 stairs with my furniture. Otherwise I wouldn’t have rented from them. Misrepresenting

Suzanne Dallapiazza  |  First Impressions 
Rating:
5.0

Person that help me went out of her way to go the extra mile to be sure I understood the ins and outs securing storage 👍

richard potts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEE TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID HART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph fleming  |  First Impressions 
Rating:
5.0

Just make sure you double check your check out paperwork... the clerk accidentally moved out the unit next to mine, had to have it fixed since my units were still active. BUT super clean facility, super helpful, felt very safe with security. would recommend to anyone. go to hazel dell storage :)

melissa russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA FAIRCHILD  |  First Impressions 
Rating:
5.0

This location is the best. Helpful, friendly staff, quick service and decent prices make for a very satisfying experience.

THOMAS HABERER  |  Overall Experience 
Rating:
5.0

A great experience.

Janis McDonnell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Bell  |  First Impressions 
Rating:
5.0

The customer service agent (Cory, I believe) was energetic, was more helpful than most employees we've worked with here, and was very informative! Gold star and a raise!

Teresa Clement  |  First Impressions 
Rating:
5.0

Everyone very helpful.

John Kochanek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherrie westerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca cantu  |  First Impressions 
Rating:
4.0

The man that helped me was very helpful and courteous.

Joann Neel  |  First Impressions 
Rating:
5.0

Great experience. Thank you

Angela Susan Pope-Gorrow  |  Overall Experience 
Rating:
5.0

Young professional staff. Got me in, out, and a free month of storage. The facility is always clean and secure. Thank you!

daron knox  |  First Impressions 
Rating:
3.0

Like most Uhaul facilities there was a lot of waiting in line. Understaffed….

Jim Sluis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD LEE SOLAREZ   |  First Impressions 
Rating:
5.0

I rented a 5 10 10 but we saw I knew it was to small. I went back and was able get bigger one.

Elizabeth Olson  |  First Impressions 
Rating:
4.0

All is good.

steven connolly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Losie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Romans  |  Overall Experience 
Rating:
5.0

I cannot describe how you basically saved my life by allowing me several extension on my rental. As far as the storage goes when I leave in the storage unit well you know you never know if you'll be back to get it the only take the things that I need and leave the rest you're somebody else that needs it now make sure that I leave the key in town so that I can donate items out of my storage lock up while I'm out of town. I pray that other follow and that the storage or people don't maybe killing this year off of everybody not to say that I wouldn't buy a few hundred. Not to say that I wouldn't Buy budget storage units cuz I would not to say that I wouldn't buy a bunch of storage units cuz I would and I probably will but I'll could do charitable service in donating it

douglas Vanover  |  First Impressions 
Rating:
5.0

I was very impressed with the staff and how helpful they were

kori ross  |  Overall Experience 
Rating:
5.0

I was pretty picky about which unit I wanted to use. Arturo answered all my questions and helped me look at a few to find one that satisfied me. I imagine it could have been a frustrating experience for Arturo, but he never became frustrated with me and was extremely helpful. I was very pleased with the service and was especially pleased with how much Arturo helped me solve my problems. Thanks!

Joshua Cartmell  |  First Impressions 
Rating:
5.0

The staff were universally helpful and pleasant to deal with.

diana roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID MUBENESHAYI  |  Overall Experience 
Rating:
5.0

The day I came in, I was having a really bad day and they made me feel comfortable and was very helpful!!

KHRISTINA MARIE GRIMES  |  Overall Experience 
Rating:
2.0

Who would design storage facility with stairs? The place is clean, but hauling boxes, etc on the stairs is a huge work. I should have called instead of reserving it online.

Keith Winters  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tyler eichstadt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Romans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristi Garcia  |  First Impressions 
Rating:
5.0

Great customer service. Kind and polite

Jackie Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA AGUILAR  |  First Impressions 
Rating:
5.0

The homeless people where all over made us nervous to walk away leave our stuff unattended while loading and unloading

Amy Ambroz  |  Overall Experience 
Rating:
5.0

Everyone one is so kind and helpful. 😇

Kristene Parfitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN SELLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd klantchnek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Schaffter  |  Overall Experience 
Rating:
1.0

called up to rent a storage unit for a 5' wide habitat that I got from work as well as a 1500 sq foot home and we went through 3 units (Not one time did they check the doors for proper access for me) assured me that each one that the habitat that I got would " FIT JUST FINE" so I unloaded the stupid thing trusting them at their word that it would fit ... it did not I was less than impressed, and due to the problems with the rental unit I had to leave the Habitat in the back of one of the rental box trucks (of which I was assured that I would only be charged one day because of all the hassles) I got charged for the full time (not just one day) and they never bothered to cancel my storage unit that I obviously would NOT be using since I couldn't get anything through the doors ... NOT HAPPY with this location at all ... will not now and will never rent from this location again.

Kellie Vandorn  |  Overall Experience 
Rating:
5.0

The staff were very helpful and the storage was clean

Jerry Craig  |  Overall Experience 
Rating:
3.0

I love the 24 hour access & climate control for my electronics and paintings I typically work all day so everything else is usually after 10pm I love all the cameras they make me feel like my stuff is safe.... As far as the company overall It used to be better...they rent to anyone now constantly finding garbage in donations have even found drugs a time or 2....and they fired their best employee....vince had great customer service skills and helped every chance he could

Nichole Standridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Rice  |  Overall Experience 
Rating:
5.0

I was not real clear on the double locations to scan at the entry to the storage building. All else including the staff were great.

Jim Sluis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY EUGENE HUNZEKER  |  First Impressions 
Rating:
1.0

This is the worst uhaul facility I have ever experienced. Phones are rarely answered, you get the worst service from this place. Employees are rude. I rented a $19.95 truck, for a day only to find out it was for only 12 hours and the employee who rented it to me failed to tell me it had to be back by 8am the next morning and when I turned in the truck after I filled the gas tank which was not full to begin with, but the vehicle is parked on a slant so it appears the tank is full when it is not. Next week I will try and close my last storage unit with Uhaul and never use their services again.

Alan Kegel  |  Overall Experience 
Rating:
4.0

These guys have helped me out so much with the struggles of financial problems throughout the pandemic. There is a newer girl (autumn?)who needs some more customer service training.. but overall been a great experience at this location

MARINA CHIARLETTO  |  First Impressions 
Rating:
3.0

My access was to be until 10 pm. I had moved quite a ways away and was trying to move out. I came in on a Sunday right at office closing (5pm) and my card wouldn’t let me get in. I went to the office and the girl was rude saying they’re closed and brushed me off. I said I have access until 10pm, even says so on my app. She just repeated “we’re closed” I went BSCK to the storage facility as 2 employees were walking away, I asked for assistance and they flat out ignored me. Turned around and looked, then kept walking away. Luckily another guy came. He spoke with me a moment, looked at my app to see the time I had access, and fixed it from his phone. No one else even tried or gave me the time of day.

Angela Schardt  |  Overall Experience 
Rating:
5.0

I just had no clue how to open the door with where the lock goes to get in it at first, but it is my first storage unit. But yes very clean.

Kathleen Meece  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Shields  |  First Impressions 
Rating:
5.0

You have my last name is wrong, you have it as “Sokberk and it actually Solberg.

Cynthia Solberg  |  First Impressions 
Rating:
1.0

I was told the storage unit would hold a 1 bedroom apartment so I gave up another unit someplace for this one. That was a lie.! I could not fit it all in the unit and it was the WORST experience I have had and would never recommend this to anyone. I was told my only option was to rent another unit... after what I was told was a lie.

TRACIE PEPPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie Reid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luan Sepulveda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Hansen  |  Overall Experience 
Rating:
3.0

Impossible to call location office. Check in and out is annoying and does not help the security. Random people were in and out often without sliding a card. Northwest Self Storage is cheaper, more friendly and had better access and customer availability when calling the office. Also, was a climate controlled facility.

Kyra White-wine  |  Overall Experience 
Rating:
4.0

Very Helpful with all my questions

Albert Lopez  |  First Impressions 
Rating:
5.0

Very good customer service. Nice place Clean

Joseph Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessika fatu  |  Overall Experience 
Rating:
5.0

We truly had a great experience. We've used this location in the past for truck rentals and then our storage unit but times made it to where funds needed to saved and so we have had to squeeze stuff here at home but in the future I know where to go if we need storage again. Always had good experiences (staff is so friendly and helpful!) and will return again, if needed. Thank you!

Kim Tallman  |  Overall Experience 
Rating:
5.0

Matt, the GM, was extremely helpful in resolving an issue. Awesome team of guys!

Johnathan Roberson  |  Overall Experience 
Rating:
5.0

I'm so glad we discovered that you have a storage component as well as uhaul rentals. We will definitely be using your company for our storage needs in the future!

sara lebrun/arbor ridge  |  Overall Experience 
Rating:
5.0

All the staff was very knowledgeable and helpful with our move.

jessika fatu  |  First Impressions 
Rating:
3.0

The staff were professional and polite. However, I was not aware that you required extra phone numbers etc for the registration. As I had left my phone in the car and it was pouring rain I did not want to go retrieve it. I had no choice. It would be extremely nice if a FULL accounting of required information was listed in order to avoid confusion. Also, the 10x10 unit assigned to me already had a lock on it. I ended up with a 10x15 as that is what was available. I assume the charge will be for the assigned 10x10 unit as you were unable to provide the unit contracted for.

Shiela Davies  |  First Impressions 
Rating:
4.0

I was given help whenever I needed it. They were willing to work with me whenever I had any issues.

sandra bush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Miskovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Overby  |  Overall Experience 
Rating:
5.0

yes. everyone was curtious, helpful.

Joyce Scudder  |  Overall Experience 
Rating:
1.0

The very first day in their parking lot I got a flat tire because there was a CRACK PIPE and it popped my tire-on hand manager was not helpful AT ALL. I asked her to input automatic payments so I didn’t have to think about the bill-she did not and I got a $20 late fee I didn’t even know about. I went in around Early December and my container was locked and I couldn’t access the building-had to walk to the office three different times and the boy there was not helpful-rude and when he finally went to unlock my storage after I had to walk back a fourth time he then apologized to my male friend who was there to help me unload AND NOT TO ME who’s name is on the storage, I used my card to pay and HE SPOKE TO THE MALE FRIEND LIKE HE RENTED THE LOCKER. Apologized to HIM for wasting HIS time-and not to I who had to walk back and fourth and deal with this bulls$!t. 0/10 I didn’t have a pleasant experience any time I went to this facility. And after I paid my late fee, the very next day I got a letter that said you’d waive the fee. I am so upset, still, half a month later.

Ariel Dennis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL FARRAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Endert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Hansen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAROL HAZEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis McDonnell  |  First Impressions 
Rating:
3.0

The storage area was filled with stuff that people did not want and there was people sitting in furniture in the main entrance, I did not feel safe. The hours of access are not user friendly.

coreen gamble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laurie ellett  |  Overall Experience 
Rating:
3.0

I chose this site due to its closeness to the freeway (when I moved to Vancouver). The service I received greatly depended on who I talked to (either on the phone or in person). I had used U-Haul Storage before in another city and had great experiences there, so I thought that it would be similar here, but I was mistaken. I realize that the staff were more than likely overwhelmed with a lot of customers, but a little bit of niceness would have helped a lot. The covid measures put into place just made it more awkward....where do you stand, and where do you move?

Peggy Nelson  |  Overall Experience 
Rating:
3.0

There was glass in the parking lot and my tire got popped. I have pictures, I am very unhappy about this. The guy who helped me to my storage was nice, the woman was not helpful and I am very dissatisfied with her service. At this point I would not recommend this storage facility to a friend.

Ariel Dennis  |  First Impressions 
Rating:
5.0

I will always use uhaul. Great customer service. Great upper management. They go above and beyond. Thankyou.

Jose Spearman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolynda Hartline  |  First Impressions 
Rating:
2.0

I was not able to move in the day that I wanted to move in because my card did not work and then the next day I went to move in and they said they were closed at 8:00 and the gate closes at 10:00 and they said no that was wrong so I did not get to move in the second day the third day I did get to move in but I was told I owed them money and I was supposed to get a free month I don't know what happened I decided at that point I'm moving everything out because one it was on the second floor split level had to walk upstairs I am disabled cannot walk upstairs so I said forget it and moved out I am trying to get my money back for my month of insurance but I cannot figure out who to contact on that so I will be going to U-Haul tomorrow and asking them who to talk to.. just make sure you're not in a hurry because if you are it won't matter they are very short staffed and nobody knows what's going on in the buildings good luck.

Kim Trejo  |  Online Move In 
Rating:
1.0

I never would have thought I'd be crying out of frustration at a U-Haul until yesterday. I spent 3 hours here moving a 5x8 trailer load into a storage unit. This location is severely understaffed, most employees are not trained in all departments, and the technology is slow. I arrived and rented a 5x5' unit, which went smoothly for the most part. When we got most of our stuff down to the unit, we realized it was going to be too small. I went back to the office to upgrade to a larger size, had to wait about 45 min for a staff member who was knowledgable enough to help me. The "only employee who knows storage" (their words) was outside filling propane tanks and a line of other customers were assisted inside while I waited for her. Finally, another employee came and helped upgrade us into another unit. Great, ran back to the storage facility to help my partner move our stuff down the hall to that new unit. Only problem, the new unit was actually already taken by someone else. I went to the intercom system and asked why they sent me to an already occupied unit. Someone said they'd be down "in a minute" to help. Twenty minutes goes by, haven't seen anyone. I call back again and asked if they had meant this other unit that had the same numbers, just in a different order. They said yes and they'd be down "in a minute" to get me a new key. A man came and brought me my third key of the day and told me "if you need help, just use the intercom, since you know how to use it now". Except this time, the key didn't work. I hadn't waited for the other two keys to activate but now this key needed "5 to 10 minutes" to activate. At this point, 2 hours into being at U-Haul, you'd think a manager could override the system, just let me inside and get me to the correct unit? I've been waiting around all day, every time I asked for help someone was going to be "right there" or "in a minute". It was never that quick. My experience here was surprisingly poor. Some of the employees are nice but it doesn't make up for lack of training and staff. I believe that the employees mean well, but they do not have a great understanding of how to prioritize customers, or are too busy, I'm not sure. My issue could have been resolved in 5 minutes if the sole employee with storage knowledge came inside and helped me. I understand there were people waiting to get propane tanks filled, but my issue could have been resolved quickly with her help. Getting through a whole line of new customers, while I was waiting inside for help, does not make sense to me. I would prioritize fixing the issue with the customer that was here first. I would not be leaving this review if things had gone that way. No hard feelings, I think it's a difficult time for everyone, I am just disappointed in my experience here. Thank you for your time.

sabrina hanson  |  First Impressions 
Rating:
5.0

I needed to move my storage unit to a spot that was more accessible and it was no hassle at all. I believe the person that helped was Kaylen Andrews or something close to that. She about 5'6 with long blonde hair. She listened to all my concerns and made sure I was completely taken care of. On top of that she remained very kind during our conversation. To say the least, she was a delight to work with. Thank you for your exceptional customer service!

sandra bush  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANNA MARIE RAMIREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda Jones  |  First Impressions 
Rating:
5.0

I was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant

JUDY DOYLE  |  First Impressions 
Rating:
1.0

My move in was not a good experience. The staff was amazing and helpful but my key card did not work and the system was not communicating so there was not any way to fix it. This card issue created major difficulty because we had hired movers to help us. They were paid by the hour and had to wait for other movers at the facility to let us in. Luckily someone else was moving in so they would help us by using their key card. The staff said it would work in about 15 minutes, but it didn't. I used the intercom at 15 minutes and they said to give it more time. At 30 minutes I tried to call them again and it was not answered. Finally, after an hour I tried again and they answered and although my key card still didn't work they were able to set the doors so that they would open when we walked up to it. The staff was incredibly patient and helpful. It was insanely busy in the store and they handled the tech issues well.

Lisa Amoruso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark Mattison  |  Overall Experience 
Rating:
5.0

I always got exactly what I needed, when I needed it, with lots of helpful assistance throughout

Jonathan Gaskill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE JUENGER  |  First Impressions 
Rating:
5.0

Very friendly staff and an enjoyable experience.

Annette Kipp  |  First Impressions 
Rating:
5.0

Thanks to the security fellow who assisted me with locking up my space. I left the lock positioned in the open position and he called me to alert me to come and re-lock the storage area. I think that was a kind and practical gesture.

Pat Wilson  |  Overall Experience 
Rating:
4.0

Thank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.

Catlin Reckord  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalya Hincu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Sahnow  |  Overall Experience 
Rating:
5.0

Friendly staff, good service and everyone was quick to help..

Theresa Triana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Leon  |  First Impressions 
Rating:
2.0

Key card never worked. Had to makemultiple trips to the iffice while the movers were on theclock waiting. Then despite the employees best efforts to get the door to stay open the doir would shut lockung us out. Spent over an hour dealing with uhaul issues. This cost me an extra 50 dollars in movers fee. The employees were great with great attitudes but the technical difficulties and added expense made the experience bad.

jennifer spellman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Bozeman  |  Overall Experience 
Rating:
5.0

The staff here was very understanding, helpful, And friendly.

Franklin Nelson Gomez  |  First Impressions 
Rating:
5.0

Every interaction with the staff was friendly, respectful, helpful, and accommodating. I always felt safe and knew my property was secure and protected at all times!

GALE FORESMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Benavidez  |  First Impressions 
Rating:
5.0

Awesome equipment and facilities, great customer service!

Brett Bozeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE MCGINNITY  |  Overall Experience 
Rating:
5.0

Very efficient, even in the event of COVID-19.

laurie ellett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Conger  |  Overall Experience 
Rating:
5.0

Was really pleased with the facility and helpfulness of the staff. Big difference from that incurred in Minneapolis. I also appreciated being able to return the truck to your facility vs. having to drive to facility set-up by Corporate in Portland.

THOMAS ANDERSON  |  First Impressions 
Rating:
3.0

The facility seemed secure. However, other renters would leave their belongings in walkways and loading areas forcing us to ask them to make a path or move their stuff. The staff should monitor loading areas to ensure everyone is safe and room for all to load and unload. The staff at this Uhaul are nice in person, but do not follow up on verbal commitments. 1. We were verbally told one price, but charged $30 more for our unit. The manager, Matt, did nothing except offer to let us move out. 2. Upon closing one unit, the employee committed to emailing us a receipt and closing document. It didn't happen and we were charged for the next month. Another complaint is when a couple rents multiple units, an access card should be given to each. We were told this is not possible with your system. And,, finally, all fabric (clothing, furniture, rugs) stink as a result of being stored.

Kelli Waldo  |  Overall Experience 
Rating:
5.0

The customer service associates were exceptional. Very professional and friendly. They were prompt to help resolve issues and appeared well trained. Expectations were clear and I got the service I needed at a decent price. Thank you.

Joshua Gentry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tad Sifford  |  Overall Experience 
Rating:
5.0

Always good service :)

Kellie Kimpton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kevin shay  |  First Impressions 
Rating:
5.0

Really amazing customer service. The facility was busy, but the staff made sure to give each individual with their full attention. Cole was really great, she took a stressful moment and made it pleasant. I came in not knowing what I wanted and cole took the time to show me each option and answered all questions clearly. The units are very clean and come at a great price. Very happy with the service and unit I got.

Alexis Carnell  |  First Impressions 
Rating:
5.0

Nice and customer service was great.

Jose Spearman  |  First Impressions 
Rating:
5.0

Second time I’ve used this facility. Friendly workers. Clean.

Stephen Seale  |  Overall Experience 
Rating:
5.0

Great facility and excellent staff..I always trust u haul with my stuff.. Thank you and stay safe.

Yasmine James  |  Overall Experience 
Rating:
5.0

My needs & expectations for storage and rental truck were met & EXCEEDED! Thank you Vancouver WA Hwy 99 Location! Joanie Kullberg

Joan Kullberg  |  Overall Experience 
Rating:
5.0

The staff went out of their way to help my husband and I in our time of need...thank you!!!

Donald Bogle  |  First Impressions 
Rating:
5.0

Y’all provided storage well, thank you

Brady Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURIE MCGINNITY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Burke  |  Overall Experience 
Rating:
5.0

Staff very courteous and helpful. Great experience.

Steven Burke  |  First Impressions 
Rating:
5.0

Nicole was very helpful.

JEFF CURRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA LAURITZEN  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable employees everytime I've been there. Friendly and always show a willingness to take care if whatever the shoppers needs are.

GALE FORESMAN  |  First Impressions 
Rating:
5.0

Great service and nice facility

William Skidmore  |  First Impressions 
Rating:
5.0

Best Storage Facility Ever!!! 💪💯

Brayden McDonough  |  First Impressions 
Rating:
4.0

To be honest I'm truly grateful for these guys. I was going through a rough time and unfortunately had lost the ability to afford the unit. They worked with me so my things wouldnt go to auction.

mike roberts  |  Overall Experience 
Rating:
5.0

All service representatives were a pleasure to work with.

Nathan Johnson  |  First Impressions 
Rating:
5.0

Great all around. Thank you.

Gina mcdonald marshall  |  Overall Experience 
Rating:
5.0

The man who showed me the unit and set up the account was professional and extremely courteous and fr It only took about 15 minutes and was effortless from beginning to end. Very good experience.

JOHNATHAN ROBERSON  |  First Impressions 
Rating:
5.0

Thank you for your exceptional customer service. Brayden and the manager went above and beyond to make sense of our billing issues and rectify them immediately. Gary and Monica Jochim

Monica Jochim  |  Overall Experience 
Rating:
5.0

The entire staff is extremely friendly and informative. One suggestion is to tell folks when they reserve storage, they are reserving the size, but not a particular unit.

Kelli Waldo  |  First Impressions 
Rating:
5.0

Katie was very helpful and friendly. Had rented here before, so we were able to move through the process fairly quickly.

Stephen Seale  |  First Impressions 
Rating:
5.0

Great, friendly, easy. Thanks

Violet Bunch  |  Overall Experience 
Rating:
4.0

The staff were very helpful- and applied all discounts they could.

Susan Fisher  |  Overall Experience 
Rating:
4.0

It was a good experience.

Loni Runkle  |  Overall Experience 
Rating:
5.0

I needed climate controlled storage for a few months. This worked out great. Thanks.

Stephen Seale  |  Overall Experience 
Rating:
5.0

It was all good

MICHAEL TALTY  |  Overall Experience 
Rating:
5.0

The new storage facility is great!

Shelley Moody  |  Overall Experience 
Rating:
4.0

Help was great.

James Mcloone  |  First Impressions 
Rating:
5.0

I’m happy with my experience using U-Haul Storage.

MICHELLE SHARBER  |  Overall Experience 
Rating:
5.0

Matt was knowledgeable and professional and personable!

Philip Jenck  |  First Impressions 
Rating:
5.0

Great customer service. Great facility. Cleanliness is excellent.

Mary Pekkala  |  First Impressions 
Rating:
5.0

Matt is very nice, worked with us on our situation.

Miles Hicks  |  First Impressions 
Rating:
4.0

Felt safe, clean unit, Arturo is smart & helpful. Front check in desk could look a bit more organized with space for waiting. Looks like an auto mechanic shop. But here for storage so no worries.

Veronica Drinkward  |  Overall Experience 
Rating:
5.0

Courteous and helpful

tamara baker  |  Overall Experience 
Rating:
5.0

Not enough space here to say how great these people are. Great customer service, well managed and clean. A++ Moving Assistance.Highly recommended for those over 55 needing to move.

Paul Brooks  |  Overall Experience 
Rating:
5.0

The guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.

Christopher Maguire  |  First Impressions 
Rating:
4.0

24 hour access should be available to all without extra charge/cost &/or stay open/accessible a couple of hours or more daily, 7:00 is just too early.

JEFF EYRE  |  Overall Experience 
Rating:
5.0

We rented a storage unit here. All staff were very helpful and friendly. As we left the last time, my husband remarked that we picked the right place.

Jeff Garnett  |  First Impressions 
Rating:
5.0

Would have liked Sunday time at 8am instead of 9 but everything went well!

Jackie Cruz  |  Overall Experience 
Rating:
5.0

Top notch!

Carmen Gentile  |  First Impressions 
Rating:
5.0

the facility and staff are great very secure as far as u swipe card it checks u in then walk a few steps to door swipe to get in I was disappointed didn't tell me my 10x15 is 2 units 10x10 & a 5x5

patti Kalich  |  First Impressions 
Rating:
5.0

True professional experience.

Robert Bong  |  First Impressions 
Rating:
2.0

Prices quoted Online not the same upon arrival to the facility. Very Inconvienent hours. The office closed too early but the unit access should still be open.The staff-great. I wouldn't recommend.

Rayetta Dvorak  |  Overall Experience 
Rating:
4.0

The staff was good to work with. Brandon is friendly and affable.

Sherri Welch Siegel  |  First Impressions 
Rating:
5.0

Very responsive team!

laurie ellett  |  Overall Experience 
Rating:
5.0

Great crew

Kathryn Overby  |  First Impressions 
Rating:
4.0

I was happy with services provided thank you.

Steven Thorgrimsen  |  Overall Experience 
Rating:
4.0

It is not logical to have the bigger size units on top, they should be on the bottom where it is more convenient for bigger items, and have ramps instead of stairs, its easier on the clients.

TARA DAWN MCKNIGHT  |  Overall Experience 
Rating:
4.0

With the exception of issues with them actually taking my payment and saving the change they are good people. They did bring a remedy to the issues that I had.

Mona Pruitt  |  Overall Experience 
Rating:
5.0

Great location. Easy to get in and out of, plenty of staff on hand that are responsive.

WAINE RODRIGUES  |  Overall Experience 
Rating:
4.0

Very helpful and convenient. Hopefully I'll find a home soon.

tony burchett  |  First Impressions 
Rating:
3.0

This facility is nice. The employees try to know what the are doing.

mona cleveland  |  Overall Experience 
Rating:
5.0

The storage hours should be longer. It is hard to get moved on a Sunday when you only have until 5:00 P.M.

Kristine Lane  |  Overall Experience 
Rating:
4.0

My move out date was 5/27/19 NOT 6/3/19. You guys were good to us. TY for great service!

Julia duguay  |  Overall Experience 
Rating:
5.0

I don't have any complaints and was very pleased.However, always get feedback from the employees themselves.Trust me, they are actually more important than customers.Wanna know why?Call me, I'll share

Jason Ackley  |  Overall Experience 
Rating:
5.0

Excellent customer service.

gian signorelli  |  First Impressions 
Rating:
5.0

They done did good

Gage Ratliff  |  First Impressions 
Rating:
4.0

The staff was very professional and helpful. The wait time was minimal.

John Howell  |  First Impressions 
Rating:
5.0

Everyone was very helpful

Christine Colby  |  First Impressions 
Rating:
5.0

The whole process was very easy!

Kim Tallman  |  First Impressions 
Rating:
5.0

Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

RICHARD HOWELL  |  First Impressions 
Rating:
5.0

Awesome staff... Friendly and very helpful💖

Clover Simmons  |  First Impressions 
Rating:
5.0

Great service

Dawn Graybill  |  First Impressions 
Rating:
5.0

Everything went well!

Bridget Elsemore  |  Overall Experience 
Rating:
5.0

Very smooth day with everything.

Marlene affett  |  First Impressions 
Rating:
5.0

I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

Kathy Gardner  |  First Impressions 
Rating:
5.0

i think for $54 they could have left the box for two or three days. one day is rather quick.

WILLIAM TURNER  |  Overall Experience 
Rating:
5.0

Friendly staff, smooth and easy transaction.

Jason Ackley  |  First Impressions 
Rating:
5.0

Very professional ,friendly

don nelson  |  First Impressions 
Rating:
5.0

This was the best storage unit I've ever used. The last one I rented was broken into and not much was done in spite of having insurance.

janice dees  |  Overall Experience 
Rating:
5.0

The staff is above and beyond excellent and accommodating. After using dozens of uhaul locations this is by far the best one I've been to.

Steven Kotowski  |  Overall Experience 
Rating:
2.0

I wanted to rent both storage unit and truck and thought I had but no only truck. had to fill out another app. same info again. Why don't u have system so this doesn't have to happen! very dated sys

Nicole Apperson  |  First Impressions 
Rating:
5.0

I had moving containers delivered. The lady who delivered and picked them up was great. The ladies in the office who scheduled it were also very helpful. Overall a great experience Thank you

Irina Nikolova  |  Overall Experience 
Rating:
5.0

The driver called us twice to inform us of the delivery of our U-Box . She was prompt and personable. We would highly recommend your service !

Eileen Rosenbaum  |  Overall Experience 
Rating:
5.0

Your staff and facility is absolutely A-mazing. A friend Peter Clark referred me to come back. The establishment has some tweaking as I spoke to Matt, but he and the new (yr or so) staff is great! l

Richard McClory  |  First Impressions 
Rating:
5.0

Nice ppl at the hazel Dell office

Julia duguay  |  First Impressions 
Rating:
4.0

Everyone was really helpful at the hazel dell facility.

Kylie Martin  |  Overall Experience 
Rating:
5.0

Thank you

Jovita Luciano  |  Overall Experience 
Rating:
5.0

I liked getting a free shed with the trailer.

Mike Henry  |  Overall Experience 
Rating:
5.0

friendly, competent, Cassie especially helpful and understanding of my situation.

janice dees  |  First Impressions 
Rating:
5.0

Very friendly, attentive and helpful

Ken Levy  |  First Impressions 
Rating:
5.0

Great service. Clean new facility

WAINE RODRIGUES  |  First Impressions 
Rating:
2.0

UBox arrived 3/1 Requested immediate delivery Delivered 3/6 (5 days to receive) Female didn't listen to instruction concerning delivery access. Delivery difficult & unsafe. Move out date 3/6 not 3/8

marvin tanner  |  Overall Experience 
Rating:
4.0

I have used this location several times. I am real pleased with the people and the location and the services. Thank you!

rod larson  |  Overall Experience 
Rating:
5.0

Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

michelle snook  |  First Impressions 
Rating:
5.0

Great, friendly customer service!! Clean facility!

Jenny Feiss  |  First Impressions 
Rating:
5.0

Great friendly customer service

Joan Wild  |  First Impressions 
Rating:
5.0

The reservation process was Fast and efficient. Maxwel was very helpful in addressing my needs and identifying the best storage unit for the amount of size I needed. Thank you!

Karynn MacKinnon  |  First Impressions 
Rating:
5.0

Very good service

Brenda Shields  |  Overall Experience 
Rating:
5.0

Wonderful customer service. Thank you for all of your patience when you answered all of my questions.

Andrea KEELING  |  Overall Experience 
Rating:
5.0

The young man that helped me was very courteous and kind and answered every question and took the time to show me around and explain things even when I asked the same question twice because it was so

Tim Black  |  First Impressions 
Rating:
3.0

Employees & Management dont have enough training required to do their jobs and lack customer service skills needed to interact with customers. Access hours are inconvenient.

Heather Blakeman  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff. I would do something about possibly making it a 24 hour availability

Zachary Shoemaker  |  Overall Experience 
Rating:
5.0

taken well care of. Explained everything clearly, showed me what I needed to know. No complaints by me. Very professional!

rod larson  |  First Impressions 
Rating:
5.0

Great security , clean building, helpful staff

Deborah Broers  |  First Impressions 
Rating:
4.0

Very impressed with the service and the facilities. The equipment worked well and extending my rental was simple and painless. Unfortunate about the neighborhood, but not much anyone can do about that

Carl Gillespie  |  First Impressions 
Rating:
5.0

Folks did an outstanding job of taking care of my needs when moving in...

Patrick Durlin  |  First Impressions 
Rating:
5.0

:)

JAMES LATAILLE  |  Overall Experience 
Rating:
5.0

Good place to rent a storage unit or even a truck! Friendly staff

rodney conway  |  Overall Experience 
Rating:
5.0

Thank you for your help

STEVEN FITZGERALD  |  Overall Experience 
Rating:
2.0

Scheduled delivery 3 days after date agreed upon, then yelled at me for asking for a supervisor. Unprofessional

sarah kinn  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly. The facility was clean and secure.

Theresa Dillon  |  Overall Experience 
Rating:
5.0

.

David Hernandez  |  Overall Experience 
Rating:
5.0

Thanks , people pleasant. Specials are good incentives. May return again.

Mary Soto  |  Overall Experience 
Rating:
5.0

The staff at the Hazel Dell U-Haul are great. Very helpful and accommodating. We definitely recommend them.

Maggie Mikalatos  |  Reservation 
Rating:
4.0

Thank you for all your help.

Tim Merritt  |  Overall Experience 
Rating:
1.0

Horrible. Boxes screwed shut. Charged for another month , after pick up. Customer service response is HORRIBLE.

Debra Phillips  |  Overall Experience 
Rating:
5.0

Hey

Sharon Murphin  |  Overall Experience 
Rating:
5.0

I ordered on line, delivery and pickup were on time. Easy ordering process good value. Thank you

paul flint  |  Overall Experience 
Rating:
5.0

Everything was great. The 26’ truck and AT performed without an issue

James Kinane  |  Reservation 
Rating:
5.0

Very nice facility. Will use again if needed.

Floyd Hammerquist  |  Overall Experience 
Rating:
4.0

It was hard getting to our unit because of the construction, but it's better now . Thank you

John Niles  |  Overall Experience 
Rating:
5.0

This U-Haul facility has been a great one to work with. The staff is always helpful and supportive. Our items were stored well and we had no problems in the years we have used this U-Haul.

JAMES LASKEY  |  Overall Experience 
Rating:
4.0

Very helpful and friendly staff

Neil Duncan  |  Overall Experience 
Rating:
4.0

Good experience.

Pamela Malone  |  Overall Experience 
Rating:
5.0

They were very helpful and nice. I had a complicated and stressful move and they were very patient and helpful.

Mike Belland  |  Reservation 
Rating:
5.0

Good job

Anthony Estrada  |  Reservation 
Rating:
4.0

Besides raising storage fees twice on me in a year, everything went as planned. Thank you :)

ROBERT LEAMER  |  Overall Experience 
Rating:
5.0

* All were helpful, Matt & Alicia esp. * Haing Matt's by cell phone # made a huge difference * After-hours return- smartphone app didn't recognize I was there (but worked at Fourth Plain store)

Janine Hook  |  Overall Experience 
Rating:
5.0

The staff has always been friendly and helpful. I get propane there due to full time RVing. Its nice to deal with well trained staff in this time we are living in. Thank you and your staff.

Sandy Botkins  |  Overall Experience 
Rating:
5.0

The staff is friendly and very helpful.

Barbra Meisenheimer  |  Overall Experience 
Rating:
5.0

Great staff, facility is well maintained.

JULIE LEE  |  Overall Experience 
Rating:
5.0

Staff were very pleasant and helpful. Never had any issues. We still have a rental space there. Im happy to say, our belongings are safe at Uhaul Storage. Thank You.

GARY GOEMAN  |  Overall Experience 
Rating:
5.0

Very professional

donna powell  |  Overall Experience 
Rating:
5.0

Opening and closing a storage space were a short and quick processes.

Carol Munzinger  |  Overall Experience 
No reviews have been submitted for this location.

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