Customer Reviews for U-Haul Storage of Gulfport

5,699 reviews

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49, On south side of airport)

(228) 864-6672

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49, On south side of airport)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Very outgoing and courteous employees. Made the return so easy. Thanks Uhaul.

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

Kiara B. 
Rating:
1.0

Being my first time using uhaul, I would highly suggest others to stay clear. I work internationally, meaning I am limited on time and would expect your establishment to be prepared as well. I CONFIRMED my reservation with not only the physical location, but Uhaul customer service. My reservation with the truck was from 2000 CST - 0200. Due to errors made on uhaul's behalf, I was not able to physically take the reserved truck until almost 2200. That caused me to have to keep the truck until the location was open the following day because my reserved unit WAS NOT READY. This also caused me to have to reschedule an international flight for work. This negative experience will be remembered the next time I need any type of moving/storage assistance. The facility have me a free month of storage.. really? $84 doesn't even cover my airport parking that was necessary because I missed our company car to the airport AND again, had to reschedule my flight. Completely unacceptable and unprofessional.

Demetra B. 
Rating:
3.0

We reserved an appliance dolly in advance and when we got there, they didn't have one and said they usually never have one. This was a huge disappointment and hassle as we had to go buy one which was very expensive and inconvenient.

Peggy A. 
Rating:
5.0

Great staff. Quick pick up and return.

Ronald H. 
Rating:
1.0

The outside storage are the beds off of the moving trucks and almost every one you are at risk of you or your stuff falling through like I did. And not to mention I could put my balled up fist through the holes in the roof...absolutely would not recommend.

gage h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Jordyn P.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating. They found exactly what we needed.

Mitchell M. 
Rating:
3.0

Personnel helpful once I could find them. Having a team meeting while customers are waiting is pretty idiotic.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Adrian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

All was excellent. Both Uhaul centers and staff, and deliver/pick up drivers are amazing. Thank you.

Darryl S. 
Rating:
5.0

The young man who helped us at pickup went above and beyond to explain things…sorry I do not know his name but he was extremely efficient, knowledgeable, and courteous…top marks to him and to the two ladies who helped us with the reservation the day before! Y'all better hold on to these three! They do you proud!

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Darleen M. 
Rating:
3.0

My containers were delivered late and there were no contact from the staff. I had people hired to help me and had to have them come back the next day after waiting around for the containers.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Schaeffer M. 
Rating:
5.0

They actually took the time out to call me to change that rates I would've been paying a little over $120

Tabitha J. 
Rating:
3.0

Times were confirmed the night before then I get notification that the car hauler would not be ready by my time of arrival that I was gonna have to wait two more hours when my husband and and son-in-law showed up, they actually had to move a trailer themselves just to get to the car hauler that was already there that I could've picked up two hours before like my confirmation the night before and the employees were rude

george sylvia G. 
Rating:
4.0

Customer did not leave a comment.

Freddie T. 
Rating:
5.0

Customer service was great! An employee they call D went over and beyond to help me figure out the best way for me to transport two cabinets with huge glass doors using the U-Haul truck. He walked me over to one of the trucks to show me the inside and help me figure out my figuration for the cabinets to be laid to fit. Then he went on to explain how to use the pads to help protect the pieces. The visual and his explanation was priceless. And he did this at the end of the workday while making sure I still had time to get truck. Before they closed for the day. Thank you D! Transport was a success! Sara helped me with my reservation and paperwork while making sure I had the blankets and asked me if I needed a trolley or storage and if I needed insurance. She was thorough and very pleasant to speak with. Not only was she calm and patient with me but also with a co worker who needed assistance. Thank you Sara! Job well done. The only thing I would say as far as improvement would be more parking and a safer location especially for a woman dropping off a truck at night The checking in of the truck went went well. It took a few minutes longer because it was difficult getting a WiFi connection. I understand the need for all the documentation, it was just concerning being in the area at night. The service I received from the employees was impeccable! They make me want to come back again to rent another vehicle the next time I need one. Thank you again for a job well done. U-Haul is blessed to have you!

Angela T. 
Rating:
2.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

GRACE L. 
Rating:
4.0

Customer did not leave a comment.

katrina c.  |  First Impressions 
Rating:
5.0

She was very friendly, personable and funny! Made the hardest times a little less stressful!

Caleb G. 
Rating:
4.0

My experience overall was good. But I needed to extend by 1 day and was told it would be 20.00 more ok that's fine then at then I'm charged 46.00 not 20

Veronica H. 
Rating:
4.0

Customer did not leave a comment.

Jarvis L. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Venus G. 
Rating:
5.0

This location went above and beyond to help us with our move.

Wendy J. 
Rating:
3.0

Customer did not leave a comment.

craig R. 
Rating:
5.0

The process was quick and the attendant was very personable.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

De-Asia H. 
Rating:
3.0

I checked in online then had to wait and give it all again. I just moved one dresser acrytown and got charged $55. I wish I would have checked the mileage before hand. The employee I dealt with was polite but took way too long as I was taking time off work. The price was crazy for what I got.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Jmarkus D. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Getting to the unit was ok,OK, I couldn't get the truck back to the front to turn it in cuz a truck parked in the way. Other than that. U-HAUL IS ACE NUMBER 1 IN MY BOOK.

TERRI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophie P. 
Rating:
5.0

Customer did not leave a comment.

Gaylyn K. 
Rating:
5.0

Greatness!!!!!

MITCHELL M F. 
Rating:
5.0

Customer did not leave a comment.

trindy S. 
Rating:
5.0

Customer did not leave a comment.

Demarcus F. 
Rating:
4.0

Stop over charging

Betty S. 
Rating:
5.0

The only issue I had is the heater did not work in the small box truck I rented

Wilbur B. 
Rating:
4.0

Lower the prices for the mileage..

Joseph J. 
Rating:
4.0

The staff does not communicate with the locations correctly.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Candyce P. 
Rating:
5.0

Customer did not leave a comment.

Carrin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

Friendly staff!

Dian M. 
Rating:
2.0

The truck was really old with soooo mxuh damage to the body and drove horribly! The seat extremely uncomfortable. On top of that I turned the truck in an hour early the day of return, but received a phone call the next day asking when will I be returning the truck. I informed the person on the phone the truck was turned in the day before with one of the workers, that was scary! So, no I don't think I will be back to this location!!

willie H. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

milicent D. 
Rating:
5.0

Everyone was very nice and helpful.

SHEILA S.  |  Overall Experience 
Rating:
5.0

We were called by a regional manager that told us we had to take our vehicle more than 45 minutes away to drop off instead of the original drop location that was 10 minutes away. She was extremely rude and unprofessional, not even introducing herself to me after picking up the call. I will never use UHaul again, despite the great service I received at the actual locations, because of this manager.

JOHN M. 
Rating:
2.0

The person connecting the car tow dolly needs further training. Our first night on the road the strap wasn't properly secured onto the driver front tire. Our second night out we discovered that the safety chain also wasn't secured properly

Gina G. 
Rating:
4.0

Customer did not leave a comment.

DIANNA K.  |  Overall Experience 
Rating:
5.0

Don't change anything ... This was the best experience I have ever had returning any rental equipment. I didn't even get out of my car ! Thanks Shane !

joseph D. 
Rating:
4.0

Customer did not leave a comment.

Eugene or Debra W. 
Rating:
2.0

Someone please explain to me ho w my experience - moving from Brighton CO to Petal MS- wound up costing $10K with no explanation what so ever. Seems like every time I said “” U Box” I was charged more. Poor communication to say the least. Never again with U Haul.

Phil T. 
Rating:
1.0

We rented a tow Dolly and was told it was ready to go. Both tires were flat and one of the hook up chains was so tight, we could not use it. Staff put in incorrect mileage on the truck and we were almost charged an extra 550 dollars for extra mileage. The staff at the U-Haul in Defuniak Springs went above and beyond to get the situation and n rectified.

Robin C. 
Rating:
5.0

Nothing.

Michael H. 
Rating:
2.0

I was transferred 20 miles away from Simons service because of a mix up then got charged by U-Haul for extra mileage after a week prior reservation. Wasn't Gulfport fault but U hauls

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

Miracle T. 
Rating:
5.0

The team at this location were well trained and customer friendly. I use this location often for truck rental and storage. Dana is outstanding, a people person and well rounded for this business. Hats off to Dana and her crew. Together they all made my relocation back to Gulfport stress free!

Samuel F.  |  Overall Experience 
Rating:
4.0

Nothing everything was fine.

deangela F. 
Rating:
5.0

Did not have hand cart available.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
4.0

Customer did not leave a comment.

BRUCE N. 
Rating:
5.0

Nothing to change everything went perfect, price was decent, people were helpful and friendly 10/10

Charles B. 
Rating:
5.0

Great staff, equipment, and facility. Staff was very friendly and helpful ! Equipment was well maintained and worked very well.

Jessie J. 
Rating:
5.0

Storage had a leak, and a few items got wet on small areas. But naturally, the staff was not aware if the leak until I was vacating the unit.

Don S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paris C. 
Rating:
4.0

Customer did not leave a comment.

Paris C. 
Rating:
5.0

Great customer service

makesha B. 
Rating:
5.0

They have a huge inventory of equipment. You will most likely find any thing you need for your move. They have great staff who are very knowledgeable about the equipment and are friendly. This place is the best and largest that I have ever seen.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Terri A. 
Rating:
5.0

The guy working was so awesome! Great customer service!

Nichole W. 
Rating:
5.0

No comment

Frank S. 
Rating:
4.0

The equipment (utility dolly & blankets) were not in the truck and I had to drive back the next day to pick them up. Then, there was no utility dolly available.

Darin S. 
Rating:
2.0

Poor communication! I reserved online and ask for a utility Dolly. When i arrived they then told me that they did not have any. So I had to purchase two sets of work gloves for the movers to move the large appliances. Felt like I should have been made aware that they didn't have any so that i could have located one. Only had truck for less than 3hrs. Was very disappointed.

Daffney J. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
5.0

Staff was very professional and friendly. I would recommend this location to anyone to get the equipment needed to get the job done.

justin V. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

Very poor customer service. The employs all seemed to be brain dead.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Baron F. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Outstanding service from the entire team!

john C. 
Rating:
4.0

Customer did not leave a comment.

deangela F. 
Rating:
5.0

Nothing. Fast, efficient, helpful and informative service

Cathryn T. 
Rating:
5.0

Everyone was nice, very professional, and very efficient.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Terrence W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
4.0

The only complaint I have is that no one was there at drop off. But, that said, it was a very good experience.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Freddreika D. 
Rating:
3.0

I was called the day of pickup and told that I would have to pick up the truck at a different location, further away. The man told me I would not be charged for the extra miles. The girl who got me the truck was nice bit did not know about the mileage. I was still charged for the extra miles. I wanted to get the truck from the location by my house. I had to leave work early to pick it up because it was farther away.

Stacey M. 
Rating:
5.0

No suggestions, Customer service was excellent!

Dom F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
2.0

My so did not update so location of pickup changed, truck front end very loose steering

George K. 
Rating:
2.0

PICK UP YARD ISSUED A TRANSPORTER THAT WAS NOT ON LOT. TOOK THREE TIMES AS LONG TO RECEIVE ONE ON LOT THEN SEVERAL CALLS TO CHECK SERIAL NUMBER.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Continue to work as diligently for your clients as you did for us! So much appreciation to the lady at laundry mat in D'Iberville that sent us to Dana! Each person worked to solve an issue we had in the beginning and worked a great plan! Thank you!

Lora B. 
Rating:
5.0

The staff was welcoming the girl was kind of not customer friendly. But she was knowledgeable need more diverse worker to bring out the balance. Other than tht seem like I’m walking in kkk atmosphere.

GLENDA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jahvanney L.  |  Overall Experience 
Rating:
3.0

Could us more lighting in the climate control units

Darrance H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill w.  |  Overall Experience 
Rating:
5.0

The girl who rented me the storage was super helpful and friendly. There was a man there the day I closed my acount and he was super helpful and friendly. I would definitely recommend this location.

dianne b.  |  Overall Experience 
Rating:
4.0

I was told where to leave the gas mark in the U Haul truck and I did so and still they took 30 dollars out my 100 dollars deposit. Remind you when I rented the truck it was on EMPTY....I have the paperwork showing where to leave the gas not knowing they still was gonna take 30 dollars anyway..

DIANNA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike m.  |  Overall Experience 
Rating:
5.0

When closing out my storage unit account, there was a computer issue and Miss Cheyenne was EXTREMELY helpful in remedying the problem, maintaining a professional decorum and reassuring me that everything was going to be okay! Huge kudos to her, Big Kenny, Shaun and J for always being so helpful, kind and professional in all their interactions with not only me, but all the customers I've seen there. I hope the GM, Dana, knows what a great, hardworking and dedicated staff she has here in Gulfport!! I will continue to refer people there!!

GINGER L.  |  Overall Experience 
Rating:
5.0

Everything was great

Terrain C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandi B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK A.  |  First Impressions 
Rating:
5.0

Kenny, Shaun and J were all extremely helpful, professional and kind during my storage rental process and checking in of my trailer equipment. Being new to the community, I found it encouraging to be treated with such a warm welcome and professional kindness!

GINGER L.  |  First Impressions 
Rating:
4.0

Be careful of mice. I did discover droppings in my unit when I moved. Other than that everything was good.

Chad R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Leslie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C.  |  First Impressions 
Rating:
5.0

The man that checked me in ., had jokes .. was funny and very cool .. he definitely had a lot on his plate though

Courtney W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenora H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shannon N.  |  First Impressions 
Rating:
5.0

Professional, Prompt, and Accurate

Tyrone J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

Prompt, professional, courteous….JIST FREAKING AMAZING STAFF!

Tyrone J.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and very helpful .

TIFFANY S.  |  First Impressions 
Rating:
1.0

Move is not supposed to b this stressful

DIANNA M.  |  Online Move In 
Rating:
3.0

rats are bad in the storage.

Natalie Y.  |  Overall Experience 
Rating:
3.0

items was damage due to leak in storage united inconvenience timme to get resolve. unit was insured

Vivian M.  |  Overall Experience 
Rating:
5.0

Excellent and professional service

Tyrone J.  |  First Impressions 
Rating:
2.0

It was okay I guess but the only thing I did not like is y'all keep going up on my storage rent every other month or so it went from 64. 95 to 84.95 which is really unnecessary

Nickole S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBBIE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

zhou z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbi A.  |  First Impressions 
Rating:
1.0

Sold my unit after I made a payment which they told me would stop it from being auctioned off but apparently it was already auctioned, plus I still received a bill the next month. I was getting my stuff out this month and lost it all. I was told all they could do was give me my money back

stephen j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brett O.  |  First Impressions 
Rating:
1.0

I have not moved out

Queen R.  |  Overall Experience 
Rating:
4.0

Uhaul went above and beyond to give me the opportunity to my belongings. Thanks

Emily P.  |  Overall Experience 
Rating:
1.0

We booked a unit online specifically picked one on ground floor since we had furniture. None were available upon arrival. The inside of the storage place was run down and not maintained. We had to find a different storage unit in gulfport and we got charged for the miles it took to drive there. It was not a good experience and wouldn't recommend this location. The workers there were not friendly either when we asked questions they were dismissive and seemed bothered by us.

Mianna R.  |  Overall Experience 
Rating:
3.0

There was a lot of rat feces all over the floor.

Natalie Y.  |  First Impressions 
Rating:
3.0

My only complaint is the rates kept going up much too often.

Lynda F.  |  Overall Experience 
Rating:
2.0

They took $800.00 from me to unload my rental van under the rouse of $200.00/per hr. It took the guys 2hrs. and they did not refund my $600 The facility was dirty and locked up early. There were mice in my storage and lighting was insufficient.Will not recommend or use the facility again.

terry k.  |  Overall Experience 
Rating:
5.0

Good afternoon how are you doing U-Haul my truck was excellent I had no proble

Gayle M.  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful, secured storage and never had an issue with equipment not being available! I had my stuff in storage for over two year without a single problem!

Janet S.  |  Overall Experience 
Rating:
5.0

Very nice people

Vanity M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  First Impressions 
Rating:
1.0

When I made my reservation for a 1st floor climate controlled 1,200 square foot storage, I knew that is what I was getting. When I checked in at the facility they gave me a 2nd Floor climate controlled small storage room and I am on a time schedule nothing else was open on a Sunday so I had to settle but I have no where else to put my other stuff because it would not fit in the storage they gave me. So I had to throw my stuff that wouldn't fit away.

Tyra M.  |  First Impressions 
Rating:
5.0

I have 3 units but had to cancel this one. staff always eager to help but the hall was too narrow to fit the sofa. I would have moved stuff from my other units but it wouildnt have fit in those either. Its not a huge couch so I don't understand this. I know Cheyann tried very hard to make it work. Dana and her Assistant was very helpful getting things reversed. They made it quick and easy and I was grateful. online is very convenient but took two days having to re enter constantly over and over til finally went thru. if it does that because someone has it reserved, please just say "you can try later" but having to keep entering info over and over was frustrating. Eventhough I like U haul and prefer to have my storage here.

Kristin H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LILLIE M.  |  Overall Experience 
Rating:
1.0

The storage unit available was on the second floor which was also split level making it a 2.5 level with stairs and a ramp only to load and unload items. No elevator available. The facility was not climate controlled and it was extremely sweltering hot while moving items in and out. I found a dead rat in my unit upon moving out. All of my belongings smelled like a dead rat in my car. I have to air out and clean my belongings before placing inside my home. There was a large cut out hole in the wall in the unit observed when moving in. I tried to cover it with a suitcase but I guess that didn’t help. 2 rat traps were also in the unit. For future movers, an elevator and climate control or air conditioning would be beneficial. Thanks.

Natosha N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VIRGINIA N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
3.0

My access code still doesn't work after changing it 5 times. The box for the access code is illegible. I'll buy you a new one for Christmas.

Jerry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy M.  |  Overall Experience 
Rating:
5.0

Great customer service.

ROGER B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Well done

Brian B.  |  First Impressions 
Rating:
3.0

I rented this unit not knowing that there was not an elevator to help me get my things up to the second floor. I had no way to carry all of my things up the stairs by myself, and therefore this storage unit was useless to me and I never even used it to store any of my stuff. It would have been helpful to know this ahead of time, instead of wasting my money on a storage unit that I couldn’t use.

Kimberly M.  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and helpful. Great experience!!

ROGER B.  |  First Impressions 
Rating:
3.0

Mice over ran our storage. All they did was put a trap that didn’t work. Other than that, the storage is good.

Marcel W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

samantha g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  Overall Experience 
Rating:
2.0

not knowledgeable

Terrell L.  |  First Impressions 
Rating:
2.0

The facility was not what I expected from my previous experience with a different Uhaul storage facility in Hawaii. It wasn’t as clean as I expected it to be and there is a very musty smell that concerns me will transfer to the fabric of the sofa, and will also be absorbed by the wood in the table and dresser. They also did not have the size that I had actually reserved online. I ended up with a smaller unit, and although the movers made it work for a sofa, dresser (standing upright), and round dining table (laying on its side), it is not ideal and will make it difficult getting things out without strong movers to do so when it’s time to vacate. It also doesn’t leave very much space for boxes. The other inconvenience is that there is no elevator. The furniture needed to be carried up the stairs, then up ramps to get to the unit on the second floor. Unfortunately, with the timing I had no other option as I couldn’t keep the movers running around to different facilities or units. If I had known these things I would have looked for something better and closer to Bay St Louis or Picayune. Although every other place that I made inquiries with only had very big units which were too big for what I needed stored. What I had reserved was an 8x8 unit and that would have been perfect. What I ended up with was a 6x6 unit. On another note, I was impressed with the selection of packing supplies for sale at the facility.

Kalena C.  |  First Impressions 
Rating:
4.0

The staff was super friendly and helpful. We unfortunately ended up having a leak in our outdoor unit that resulted in some items being water damaged and moldy. The staff were incredibly helpful when that happened and quickly got us the information for the insurance we purchased so we could claim things.

Becky H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
4.0

Muy buen servicio en general

Raul I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol F.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly. The only complaint is the prices of them tiny little storage areas and while I didn’t use much mileage $.79/mile. Come on I’ll let you know how my experience goes storing stuff with them.

Emily P.  |  First Impressions 
Rating:
5.0

Very helpful and friendly service!

Ronald B.  |  First Impressions 
Rating:
1.0

All of my stuff was meadow

Johnetta G.  |  Overall Experience 
Rating:
1.0

Never answers phone for help or for payment

kecia m.  |  Overall Experience 
Rating:
1.0

So I had some problems with the paper work and calculations which could have been explained , but after the tenth time it was not . I was told to call the manager so I did . When I called the manager and explained it to her she basically told me I woke her up out her sleep and when I asked can I stop by tomorrow and resolve this what time will she be in she told me again I woke her up out her sleep in she was in a fog and did not know ! On the card that was giving to me it did not say what time to call the (manager) which I think was unprofessional and poor on management as well !!! I must say Travis helped me get in the unit which took about 20 minutes because it wasent working and he to had to keep calling inside for help so it just was not me !!!!! I appreciate Travis !! I finally just canceled !!!

Michella M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  First Impressions 
Rating:
5.0

Diana was very friendly and helped me with a slight issue with the rental unit..

PARIS C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cullen R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Keith A.  |  Overall Experience 
Rating:
1.0

Wouldn't use it again

SIDNEY F.  |  Overall Experience 
Rating:
1.0

Small storage

SIDNEY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vince M.  |  Overall Experience 
Rating:
5.0

Shout-out to the staff for being helpful throughout our rental experience -- from move-in to move-out.

Kristie A.  |  Overall Experience 
Rating:
2.0

The size of the unit for the price, combined with the fact that there was no lighting inside the unit and they had to put out traps far rats/roaches was quite disappointing. Combine this with the fact that uhaul's website would never work when I set up an automated payment made for a less than stellar experience.

Justin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMAS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathern G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rebecca S.  |  First Impressions 
Rating:
4.0

My unit leaked some water and I had a lot of mildew

Lori M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kelly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

P J H.  |  Online Move In 
Rating:
4.0

Never had any issues, place is clean and secure.

Adolf W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kieth E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHANTI O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry P.  |  First Impressions 
Rating:
5.0

Best service and management I've had. Will definitely recommend and use again!

KAVAJI B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori L.  |  Overall Experience 
Rating:
4.0

A little disorganized but everyone was helpful and friendly.

Melissa K.  |  First Impressions 
Rating:
5.0

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  First Impressions 
Rating:
3.0

They keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chiquita C.  |  First Impressions 
Rating:
4.0

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

Paul V.  |  Overall Experience 
Rating:
5.0

They were so clean I could have eaten off them. .

Frank F.  |  Overall Experience 
Rating:
5.0

All employees were very kind and helpful. Will definitely get my return business if needed.

Susan R.  |  First Impressions 
Rating:
5.0

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

Steven S.  |  First Impressions 
Rating:
3.0

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Melissa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
2.0

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

Kimberly T.  |  Overall Experience 
Rating:
4.0

The staff was always helpful. My items we're secure and stayed in great shape.

Mildred A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roman C S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
2.0

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I’m very dissatisfied!

doyle b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan N.  |  Overall Experience 
Rating:
2.0

When we got the storage I wasn’t asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can’t do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain’t send it in to the boss nor noted it in the computer

Frederick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chris n.  |  First Impressions 
Rating:
5.0

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

Rob L.  |  First Impressions 
Rating:
4.0

They were very helpful and nice

Harold C.  |  Overall Experience 
Rating:
1.0

Things had black mold rained in unit damaged alot of my things

Crystal C.  |  Overall Experience 
Rating:
5.0

I had no problems and will use Uhaul again.

Kimberly H.  |  First Impressions 
Rating:
5.0

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

Harold C.  |  First Impressions 
Rating:
5.0

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

ROGER B.  |  Overall Experience 
Rating:
5.0

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Stacy S.  |  First Impressions 
Rating:
3.0

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

NATHAN JACOB P.  |  Overall Experience 
Rating:
5.0

Enjoyed using UHAUL !!

Roderick H.  |  Overall Experience 
Rating:
1.0

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

Nekesha L.  |  Overall Experience 
Rating:
2.0

Terrible service! Overcharged me and it took over a month to clear up!

JOHN E.  |  Overall Experience 
Rating:
4.0

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

Andrea C.  |  First Impressions 
Rating:
5.0

Love the Staff very helpful and caring

ANGELA H.  |  Overall Experience 
Rating:
4.0

Affordable price! Great customer service!

Regina E.  |  Overall Experience 
Rating:
5.0

The people are awesome

Denise S.  |  First Impressions 
Rating:
5.0

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Ginger L.  |  Overall Experience 
Rating:
5.0

Great service! Went above and beyond...thanks so much!

JOHN E.  |  First Impressions 
Rating:
5.0

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

David C.  |  Overall Experience 
Rating:
4.0

Na

Whitley A.  |  Overall Experience 
Rating:
5.0

I received an excellent service and they tried to help me the best they could.They are a gerat team.

Luis C.  |  First Impressions 
Rating:
5.0

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

David C.  |  First Impressions 
Rating:
4.0

Could be a little better organized. But still great service.

torrence h.  |  First Impressions 
Rating:
4.0

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

Regina E.  |  First Impressions 
Rating:
4.0

Thank you for the truck storage locker. I will tell my friends to go to you.

HAL S.  |  Overall Experience 
Rating:
5.0

They did a good job.

GARY P.  |  Overall Experience 
Rating:
3.0

Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65.00 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

IRISH R.  |  First Impressions 
Rating:
5.0

Very helpful

michael a.  |  Overall Experience 
Rating:
5.0

Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

Billie A.  |  First Impressions 
Rating:
5.0

The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

Robert A.  |  Overall Experience 
Rating:
5.0

Very nice and friendly.

lisa d.  |  First Impressions 
Rating:
5.0

Excellent staff and location

Daniel B.  |  Overall Experience 
Rating:
5.0

While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Christine S.  |  Overall Experience 
Rating:
5.0

Very well run facility.

Natalie H.  |  Overall Experience 
Rating:
4.0

..........

XERXES B.  |  Overall Experience 
Rating:
5.0

My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

gennie p.  |  Reservation 
Rating:
3.0

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Angela W.  |  Reservation 
Rating:
5.0

Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Jessie W.  |  Reservation 
Rating:
5.0

Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

Carolyn C.  |  Overall Experience 
Rating:
1.0

The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Allecia K.  |  Overall Experience 
Rating:
4.0

Hannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.

Allecia K.  |  Reservation 
Rating:
3.0

No elevator for second floor storage.... not accessible 24hr unless you pay extra

Booker J.  |  Overall Experience 
Rating:
4.0

The General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!

Natalie H.  |  Overall Experience 
Rating:
4.0

They told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.

Booker J.  |  Reservation 
Rating:
2.0

The wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area

Katina J.  |  Reservation 
Rating:
5.0

It was fast service, the representative was sweet, keep a smile on his face at all time.

Daquone C.  |  Reservation 
Rating:
4.0

Great customer service.

Nyra l.  |  Overall Experience 
Rating:
5.0

professional

barene c.  |  Overall Experience 
Rating:
5.0

I was treated well at U-Haul and I would use them again

carvin s.  |  Overall Experience 
Rating:
3.0

The storage was good but the price was very high compared to other places and it really hurt me being on fixed income.

Wanda H.  |  Overall Experience 
No reviews have been submitted for this location.

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