Customer Reviews for U-Haul Storage of Gresham

6,431 reviews

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wayne Singleterry 
Rating:
5.0

Customer did not leave a comment.

Russell Smathers 
Rating:
3.0

The app never works. Teaching your employees to great people with a smile, offer assistance. Not say they will be right with you then walk off for lunch. Once I got some help the employees were very helpful.

Lynne Page 
Rating:
4.0

I'm in Washougal, Washington and I have to go to Fairview, OR. to pickup a tow dolly ? Then, I couldn't drop the unit off in Washougal, I had to take it back to Fairview. Time and fuel, Time and fuel. Otherwise the experience went well. Staff was great. The location on Hogan Dr. Is a high volume traffic area.

Paul Klinko 
Rating:
5.0

Everything was great from beginning to end.

Donna Olroyd 
Rating:
5.0

Awesome, courteous crew thanks

Daniel bartley 
Rating:
4.0

Customer did not leave a comment.

Brent McNealy 
Rating:
5.0

Thank you for the great service!

Toni Manning 
Rating:
5.0

We rented a truck $19.99 a day. I used it Thursday and Friday. Returned it Friday night. Had put in a little over a 1/4 of the tank. Didn't use much gas. They charged me correctly with a credit for putting gas in the truck.. (didn't have to she said) did it anyway. The following week same days to rent same truck charged me 70 dollars and we asked why he said nothing could be done about it. Seriously thinking I don't ever want to rent from you all again. McKenna was the girl 1st week. She was great! Not sure who the guy was 2nd week but that was a very bad experience

patti Jacobs 
Rating:
5.0

Customer did not leave a comment.

Brandon Mitchell 
Rating:
5.0

Your attempt to have customers pick-up and drop-off is a great idea but the process is extremely unfriendly to navigate. If one is a regular customer they "might" get the process figured out but I'm afraid it is just not friendly. If I was to discuss with someone whether to use U-Haul I would definitely steer them away from the online check out and check in. As it was, I had to get someone to help me both in pick up and check out and pretty much wasted my time and the time of your workers.

Marlena Nielsen 
Rating:
1.0

The car had a lot of dog hair and I developed an allergy on the same. I will never recommend anyone, they are scammers and liars.

Paswa Sadera 
Rating:
5.0

Great customer service. I love the service and the product. 5*

REGINALD LIZIEU 
Rating:
5.0

QR code scan function at self checkout didnt work and I was charched $20 after hours service fee

Aleksei Seto 
Rating:
5.0

Customer did not leave a comment.

Francis Manning  |  Overall Experience 
Rating:
4.0

It was fast and convenient. The employees were very helpful and nice.

Glenda Butcher 
Rating:
4.0

Customer did not leave a comment.

Todd Rosier 
Rating:
4.0

Customer did not leave a comment.

JINA WORTH 
Rating:
3.0

The app didn't work too check I'm my trailer. Even though I did check in online, I was told "sometimes it doesn't save"and I had to answer the same questions when I was at the counter that is already answered online. This location, while popular, often is under staffed, resulting in lines. Also it is hard to get in and out of.

Ronald Bissell 
Rating:
4.0

The mobile check in worked great. the van was ready and the app led me through the process well.

Tom Norton 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Brown 
Rating:
3.0

The female employee at the front desk was very cranky. She seemed to be upset with her coworkers. I'm not sure who took back the truck, but he had sunglasses on. He was very helpful returning the equipment.

Jacob Roessner 
Rating:
4.0

I have rented from U Haul in Gresham Oregon for over 10 years and have alway received outstanding service. Please let people know about the Safe Trip Insurance that covers towing. I always get the full coverage Safe Mode insurance that covers the truck, and never have been informed about the additional Safe Trip Insurance that covers customer caused incidents, like getting the truck stuck in my driveway. I never knew the full coverage insurance did not cover this outlandish price! Please inform customers how much a tow will be so they are informed, especially an older woman alone. My $108 rental cost $523.

Veronica Clark 
Rating:
5.0

All was very efficient

Rhonda coffin 
Rating:
5.0

Keep up your good service

David Karanu 
Rating:
4.0

Space is cumbersome getting in and around once your in. Other than that it was just fine.

Wayne Singleterry 
Rating:
5.0

Customer did not leave a comment.

Evi Garcia 
Rating:
3.0

Customer did not leave a comment.

Scott hoerning 
Rating:
4.0

Clean up the parking lot. Very messy with a lot bits and pieces from wiring and other small objects.

ERIC ROSE 
Rating:
5.0

Customer did not leave a comment.

Robert Atkins 
Rating:
4.0

Should have more than 1 person working counter. 45min - 1 hour too long

Cheryl PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Juan Olmos 
Rating:
2.0

I was overcharged

KINGAHANO KITANGA 
Rating:
5.0

Customer did not leave a comment.

Duncan Howatt 
Rating:
5.0

process was super easy and quick!

Patricia Noonan 
Rating:
3.0

There was not enough parking for us to leave our car while we used the van we rented. We were only using it for 5 hours and needed to leave our car. It was very congested there. The employees were very nice and efficient.

Cindy Towers 
Rating:
5.0

Understaffed, overall the person that help me was very professional

Phuong Ho 
Rating:
3.0

Speed up the process for checking people in and make sure the trucks have gas in them. And if you're paying for a dolly, having that be in the truck is good too.

Rachel DeHaven 
Rating:
3.0

Poor customer service

Sidane Richards 
Rating:
5.0

Customer did not leave a comment.

Damaris Harrison 
Rating:
5.0

They were efficient, helpful, quick, positive, upbeat.

Russell Davidson 
Rating:
4.0

Customer did not leave a comment.

Greg Dunlap 
Rating:
5.0

Customer did not leave a comment.

Paula Wingfield 
Rating:
4.0

The staff at the Gresham Hogen Rd location work incredibly hard on Sundays. Overwhelmed with customers but they managed to keep it together.

Frederick Pool 
Rating:
5.0

Customer did not leave a comment.

Jose Oropeza 
Rating:
3.0

Customer did not leave a comment.

Kraig Rucker 
Rating:
5.0

Customer did not leave a comment.

Saundra Mcpherson 
Rating:
1.0

Have employers that are trained properly

Robert Wibbing 
Rating:
5.0

Can’t think off any thing you all are grate

Harold Reed 
Rating:
4.0

The truck leaked. Other UHaul trucks I've rented have leaked too.

Melinda Morgan 
Rating:
5.0

Have always enjoyed doing business at this location.

Robert Atkins 
Rating:
5.0

Always helpful great employee

DAVID QUINN 
Rating:
5.0

Customer did not leave a comment.

Amanda Westby  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ramon VILLAFAN 
Rating:
5.0

Customer did not leave a comment.

Holly Maunu 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Yentz 
Rating:
3.0

Customer did not leave a comment.

JORDAN CARTER 
Rating:
1.0

Clean your trucks and greatly work on customer service. The staff are slow and apathetic. The team is seriously slow as molasses (even when I used the app to streamline the wait), don't acknowledge customers, and badmouth your POS system. Send in an undercover boss.

Brett Powers 
Rating:
4.0

All around good experience. All issues that did arise were of my own doing.

Nicholas Campbell 
Rating:
3.0

Customer did not leave a comment.

JONATHAN GONZALEZ 
Rating:
5.0

I'm very happy with you all storage and the employees at work there. Very helpful.

MARTIN RANGER  |  Overall Experience 
Rating:
4.0

Make all existing scratches and dents with x as stated in your statement. The truck had lots of scratches and dents not marked. This made my experience not a pleasant check out. I had to take lots of pictures that I would not have had to take. The person we dealt with was a real good and professional sale person.

Rick Hargitt 
Rating:
4.0

I rented the truck in the middle of the big freeze in January 2024 and to be honest at the time I rented the most hazardous area was the U-Haul parking lot, a few bags of sand would have done wonders for customers and employees alike. But to be fair no other businesses appeared concerned about customer safety either

john wiggins 
Rating:
1.0

Kristi and the general manager I spoke with at Gresham last night were very nice but everything else about my trip was awful, the U-Haul broke down, the sales guy TJB or TBJ whatever his name is, at Gresham OR U-Haul was an ass and he didn't help me or tell me that I needed to do things like a picture walk through before I left the lot, and he just set my dolly on the sidewalk and left us to load them ourselves and told us the wrong direction of the one way lot to drive us straight into traffic in a 15 foot U-Haul Kristi was amazing 10/10 service from her this morning Gresham OR, storage of U-Haul Gresham 3/10 The guy that helped us TJB wouldn't let us deliver it at the initial reservation of washougal Washington where we moved, so then we had to cross the river back into Oregon to deliver the truck back to him for an extra 40 miles at rush hour and the truck broke down at the gas station He claimed it would've been more expensive to take it where I wanted to and would not let me object, told me and I quote, "that's not what you want to do, this is what you're doing" and asked for the card when I had already paid online and he had lost the card details, he also wore sunglasses inside so I couldn't see his eyes fully and I still saw him roll his eyes multiple times, I will never do work with Gresham U-Haul neither will my entire family because of how unhelpful TJB was (I don't remember the exact order of the letters in his name but it was TBJ and three letters, he was blonde, average height) I also have scoliosis and a back brace so my 50 year old mother had to load the dolly in the back of the truck facing the wrong way in the Gresham parking lot one way lane Absolutely unsatisfied with the fact that I had to spend 200$ when I was quoted 135$ for my one way 30 mile trip and I'm disabled on a very strict budget and then had to sit in the broken down truck in the freezing cold for two hours while we waited for a tow with an empty truck, forty minutes from our house where my mother had to stay up and wait to drive us back to washougal, all because TJB wouldn't let me stick to the original quote even though it was completely viable and I wouldn't have had to deal with any of this crap.)

Bree Deines 
Rating:
3.0

Too hard to get into. So over crowded with STUFF in parking lot. No room for customers to park to access your business.

Raymond Eppley 
Rating:
5.0

Customer did not leave a comment.

ROMAN ROMANYUK 
Rating:
5.0

Everything worked out great. The only thing that glitched was when I went to return the vehicle, I used the mobile app to return the truck after the facility had closed. I made it all the way to where they charge my card and send me a receipt, but when I went to go load the photos of the interior and exterior of vehicle, the app glitched and when I got back into it, the app said it was completed. So I did pay and get the receipt, just didn't get to upload the photos...so I hope all is ok on that end. Other than that, everything was great...I do like that we can do everything through the app, even though it glitched!

Megan Verdoorn 
Rating:
4.0

Customer did not leave a comment.

Kimberly Benjamin 
Rating:
5.0

The van was clean, ready to go and easy to handle. The mobile pickup process did not go well. Ahead of the pickup time, I had set up an account and entered my driver's license number. While I was at the U-Haul lot, the app still required a lot more. It would have been better to allow me to enter my ID photos and the additional contact's information before picking up the van. That said, your employee, Wesley, was very knowledgeable, helpful, and patient in getting me on the road. The mobile check-out process was great.

Deborah Olson 
Rating:
3.0

The parking situation is horrible. Finding a place to park during busy times is near impossible. I don’t see a solution to this problem. However I did note that there were areas blocked with cones that could easily been used for customer parking.

Susan Ripley 
Rating:
5.0

I received top notch service when picking up my trailer. I believe Chris was who helped me at this location. He had to get the trailer and attach it in the rain. Before I was ready to go, he realized an error in my order and promptly corrected it so I could get on the road. This is a larger store and had plenty of moving needs and U-Hauls available.

Everett Crawford 
Rating:
5.0

Customer did not leave a comment.

Kari Furse 
Rating:
2.0

Explained about the bed and it was no big deal to Uhaul.

Robby Brown 
Rating:
5.0

5 stars

Francis Manning  |  First Impressions 
Rating:
3.0

The individual who helped me was extremely personable and helpful. This made a difference because there was a long line of people , many of whom were frustrated waiting for help. I used the self check in method and had it not been for the guy that helped me outside , I would have been stuck inside waiting for about 30 min to receive the keys

Ryan Barton 
Rating:
3.0

The boy that rented the trailer had a very poor customer service.

Kay Obe 
Rating:
3.0

While picking up here, I experienced a very bad attitude especially from the boy that rented the trailer. His customer service was very poor and he gave me a lot of hard time just for him to hook up trailer. It’s very ridiculous!

Kay Obe 
Rating:
5.0

Place was super busy but the staff was well organized and super friendly and helpful

Jessie Mccoy 
Rating:
5.0

The staff was excellent and polite.

Arthur Kouns 
Rating:
4.0

Self return did not work on uhaul app using android phone, not a huge deal though, I called customer service and they figured it out

raymond emmons 
Rating:
3.0

To many hidden fees

Carlos Ruiz 
Rating:
3.0

Chris was really helpful and considerate.

Melinda Souls  |  First Impressions 
Rating:
3.0

Lower the mileage rates. Prices are so astronomical nowadays.

Wynnston Humphrey 
Rating:
5.0

Very professional

Robin M nestlen 
Rating:
2.0

Customer did not leave a comment.

zachery jones 
Rating:
5.0

Customer did not leave a comment.

Glen Burks 
Rating:
5.0

The day staff are amazing and are always helpful knowledgeable and compassionate. I've done a lot of business with Uhaul in my life and this location and services are by far the best I've ever experienced. And it's because of the best manager I've met at any location. He leads by by example and expects nothing less for his staff. He's the reason I give this location 1000%. And that's for all my experiences with Uhaul.

TARA RUBIO  |  Overall Experience 
Rating:
5.0

Thought that being charged 3 days for a trailer i couldnt use for 6 days because of the ice storm was terrible. Definitely should be considerate due to weather issues for sure

Jeff Brown 
Rating:
5.0

Parking lot was crowded, but the person who helped me was very friendly and fast. Made the process easy.

Jenifer Shempert 
Rating:
5.0

Customer did not leave a comment.

Elric Siufanua 
Rating:
5.0

The weather was bad and extremely cold. The employees were friendly and helpful even under extreme weather conditions

Franklin West 
Rating:
5.0

Customer did not leave a comment.

Jon Swindle 
Rating:
5.0

The only issue I have are the access and departure card readers are awkwardly placed. Otherwise, everything is great. The people are attentive and courteous. Thank you

JOHN FISHER 
Rating:
3.0

The Associate we dealt with directly, while dropping off the Car carrier, was great. Very helpful and courteous. However, there was another Associate who was verbally pushy, wanting him/us to hurry up and get the car carrier disconnected, and the truck, that we were still using "out of the way", while my husband was waiting for the receipt from the car carrier rental return.

Joy Soots 
Rating:
4.0

Another chair in waiting area for us old & disabled folks

Bryan Baldwin 
Rating:
5.0

Great customer service

Oleg Skrashevskiy 
Rating:
4.0

Customer did not leave a comment.

Timothy Quintanilla 
Rating:
5.0

I like how you have made it a lot more convenient to rent and return your equipment very easy Thank you

Richard Rembert 
Rating:
5.0

Nothing. Customer service was excellent, expedient, and personable. Job well done.

Howard Taube 
Rating:
5.0

Customer did not leave a comment.

Beverly Hartel 
Rating:
4.0

Make after hours vehicle return better. Maybe find a way for customers to have verification that y'all have received the keys and vehicle for everyone's peace of mind.

Delaney Stevans 
Rating:
5.0

The staff here were terrific.

Frank Wolfe 
Rating:
4.0

Customer did not leave a comment.

Kevin McCall 
Rating:
3.0

Customer did not leave a comment.

Kevin Thompson 
Rating:
4.0

Customer did not leave a comment.

Richard Blessinger 
Rating:
4.0

some employees seemed tentative and very much by the book, but all were helpful, courteous and friendly... overall a good experiance... just some time restraints on my side...

william Wetherell 
Rating:
5.0

Ryan and Wendy went above and beyond to help me with my account so that I'm getting the best rates as possible. Their professional customer service is the reason why I have remained a customer of this Gresham office for over 3 years

Nathan McIntosh  |  Overall Experience 
Rating:
5.0

Thanks for everything - will you please confirm if they’ll be a refund on my account? The unit was just paid on the 19th for this whole next month but I only needed a few days. Please confirm if there is, whether it will go on the original card on file or on my autopay card? Thanks. Christine

Christine Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashay frison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Stewart  |  First Impressions 
Rating:
5.0

Very efficient and organized

Kelsey Radford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Grubbs  |  Overall Experience 
Rating:
2.0

Access to my unit was blocked several times by uhaul equipment being parked in the driveway and i was also blocked in the gated area by the only exit.

Jennifer Swafford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

erik hargitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Olivares  |  Overall Experience 
Rating:
5.0

I left because price continued to go up. Everything was great I just need to save money

Michelle Shafer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD VOGEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth Nelson  |  Overall Experience 
Rating:
5.0

Thanks to the staff for always being happy and helpful!!!! Jessica

JESSICA ELLIOTT  |  Overall Experience 
Rating:
2.0

Had to carry item long way from car to unit. Doors broken so code’s useless. Could only access during office hours and had to get staff to open doors. People were great but unit over priced for poor access and distance to vehicle. Clean and well Lot.

Johnny Mcdonald  |  Overall Experience 
Rating:
5.0

I always use u haul and they are always very helpful and always there when you need them!!

debra white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Cottrell  |  Overall Experience 
Rating:
5.0

Glad they kept my things safe. Went the extra step to assist me upon check out.

Janet Grove  |  Overall Experience 
Rating:
4.0

The room was kinda small for the price but the hours made up for it....

Chad Hickmon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREA FOSTER  |  Overall Experience 
Rating:
5.0

Everyone at uhaul is very helpful and nice ! Always have been! U-Haul in Gresham Oregon.

JOHN FORD  |  First Impressions 
Rating:
5.0

Very helpful staff

DAVID SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia Gerhardt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raul Rubalcava  |  Overall Experience 
Rating:
5.0

I ordered it ahead of time. Everything was ready and waiting when I got there. The staff was excellent customer service. Excellent I always use you guys I have for years and I will continue doing so keep up the good work you’re doing great.

debra white  |  First Impressions 
Rating:
3.0

Overall good experience, but we were disappointed when checking to see if we left something behind in the storage unit that they just throw it away and didn’t try to contact us before doing so. We unfortunately lost something important. We realize we are responsible for getting everything out, but oversights do happen and it is unfortunate there was no attempt to reach out to us either by email or phone message. Customer service/ kindness is invaluable.

David Steenson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karl Bucuvalas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva Petersen  |  Overall Experience 
Rating:
5.0

Thank you

Leonid Nikitin  |  Overall Experience 
Rating:
3.0

I reserved a smaller unit but at check in was told it was given away. That meant a bigger, more expensive unit than I needed. I moved out to a smaller less expensive unit elsewhere. The maintenance on the trucks is my biggest issue. Truck used to move in had a radiator leak and over heated during use. The truck used to move out dropped the drivetrain while driving on the freeway. Scary experience!! They dropped all charges but didn't pay for the Lyft I had to order or the miles I had to walk in the cold, pouring rain to get off the fwy.

Ellen Morris  |  Overall Experience 
Rating:
4.0

The motion sensor was not working correctly and so from time to time the hallway was dark which made it difficult to see inside the unit. Otherwise, I know they are doing their best in spite of a shortage of coverage. I felt bad because they were always running and overwhelmed and THAT IS NOT RIGHT. We are human beings, and no amount of money makes up for stress, injury, working away from family for overtime. I have been a patron since the establishment was built, and it is where I go when I need trucks or storage. I pray you get more help.

Kelli Lord  |  Overall Experience 
Rating:
5.0

Always helpful and courteous and they will help you out with everything they can. Great place.

VINCENT VILLEGGIANTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kate Gubelin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricardo Naugle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Anderson  |  First Impressions 
Rating:
1.0

If the reviews get seen and you're that worried about this review you can contact me at 971668855 and I will further explain why the review is so poor I appreciate the time you guys took at that location to help me but overall this is how I felt with my uhaul experience.

AUSTIN WACHSMUTH  |  Overall Experience 
Rating:
5.0

The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.

Hong Mai Rongerude  |  First Impressions 
Rating:
1.0

Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said “nothing could be done about it and I could go elsewhere miles away” in the end I had to purchase a smaller unit which will be difficult to fit all the property into.

Khristina ARnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Bailey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dean New  |  Overall Experience 
Rating:
5.0

Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!

NATHALIE REID  |  Online Move In 
Rating:
4.0

The unit was by an outside door which allowed easy access for bugs and rodents.

susan duryea  |  Overall Experience 
Rating:
4.0

The storage’s are secure, safe and the staff is usually very helpful.

Sean Kenyon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devin bruno  |  First Impressions 
Rating:
5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

JESSICA ELLIOTT  |  First Impressions 
Rating:
5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Deanna Crichton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vance Kelly  |  Overall Experience 
Rating:
4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

christine Hoyt  |  Overall Experience 
Rating:
1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Emily Wilson  |  Overall Experience 
Rating:
1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

BEVERLY TAKERSLEY  |  Overall Experience 
Rating:
5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Tracey Albert  |  First Impressions 
Rating:
3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Susan Symmonds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann McFarlane  |  Overall Experience 
Rating:
1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn’t offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Stephanie LLewellyn  |  Overall Experience 
Rating:
5.0

Very friendly staff.

Cynthia Dieball  |  Online Move In 
Rating:
2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Marissa Olivarez  |  Overall Experience 
Rating:
4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

FRANCES SELVY  |  Overall Experience 
Rating:
3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Timothy Froehlich  |  Overall Experience 
Rating:
2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

shanon fischer  |  First Impressions 
Rating:
4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Julie Dupree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUANITA VIGIL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DONNA THOMAS  |  Overall Experience 
Rating:
1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRED PASSMORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Swainbank  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE MARKLEY  |  Overall Experience 
Rating:
3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger Andreassen  |  First Impressions 
Rating:
5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

LARRY PRICE  |  Overall Experience 
Rating:
3.0

Every morning I have to go in and ask for building A to be opened for access!

Danell Danielsen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catherine lovett  |  Overall Experience 
Rating:
5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN HEBENTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JUSTIN ROE  |  Overall Experience 
Rating:
2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT OROZCO  |  Overall Experience 
Rating:
5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY GUEL  |  First Impressions 
Rating:
5.0

Cody was spot on.

Craig Seever  |  Online Move In 
Rating:
5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Wendy Reed  |  Overall Experience 
Rating:
5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

mark larizza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry Geistlinger  |  Overall Experience 
Rating:
5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Heather Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Meldgaard  |  Overall Experience 
Rating:
5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

GEORGE SCHNEIDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd deutchman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Bell  |  First Impressions 
Rating:
1.0

I emailed regarding my issues

Danielle Schach  |  First Impressions 
Rating:
5.0

The staff was excellent to work with.

Delana Still  |  Overall Experience 
Rating:
5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

terry Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Stokley  |  Overall Experience 
Rating:
2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Elizabeth Estes  |  First Impressions 
Rating:
4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rose Kahnau  |  Overall Experience 
Rating:
5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK STREET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Byerly  |  Overall Experience 
Rating:
3.0

The guy that waited on me was rude. The truck was really dirty...

Tris Spehar  |  Overall Experience 
Rating:
5.0

All went smoothly. Great value with little stress.

Rickey Scrivens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Spencer  |  Overall Experience 
Rating:
5.0

Just to emphasize how great the staff was!

cheryl Campbell  |  First Impressions 
Rating:
4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Terry Smith  |  First Impressions 
Rating:
3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rickey Scrivens  |  First Impressions 
Rating:
3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Cassie Bowles  |  Overall Experience 
Rating:
4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Sharmel Maxwell  |  Overall Experience 
Rating:
1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

John Nice  |  Overall Experience 
Rating:
4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Tobias Leitner  |  Overall Experience 
Rating:
5.0

We had a flat tire and the customer service was excellent.

Delana Still  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole Amber Middleton  |  First Impressions 
Rating:
3.0

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.

Charlotte Schmidt  |  Overall Experience 
Rating:
5.0

Great customer service and final move out.

angela Corll  |  Overall Experience 
Rating:
5.0

Well managed and lots of smiles. Thank You

Donald Gagnon  |  Overall Experience 
Rating:
5.0

Storing my household goods was easy and convenient thanks to the staff.

Janice Handsaker  |  Overall Experience 
Rating:
5.0

Very professional and helpful. Thanks Cory and co worker

Mark Moline  |  First Impressions 
Rating:
4.0

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Doug Schultz  |  Overall Experience 
Rating:
5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle Liwaru  |  First Impressions 
Rating:
5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle Liwaru  |  Overall Experience 
Rating:
5.0

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Gabrielle Liwaru  |  First Impressions 
Rating:
5.0

Great service.

Adrian Pajak  |  First Impressions 
Rating:
5.0

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Crystal Watson  |  First Impressions 
Rating:
4.0

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Buffy McPhee  |  Overall Experience 
Rating:
5.0

I’m done

Bob Kimes  |  Overall Experience 
Rating:
5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed jensen  |  First Impressions 
Rating:
5.0

Friendly and capable help.

Barb La Frienier  |  First Impressions 
Rating:
3.0

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Nicholas Johns  |  First Impressions 
Rating:
5.0

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Judy Wylie  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

debra gallo  |  First Impressions 
Rating:
5.0

Great people and centrally located

Vance Kelly  |  First Impressions 
Rating:
5.0

Would definitely use again.

micheal hall  |  Overall Experience 
Rating:
5.0

Very professional ,fast and efficient.

Joseph Sullins  |  First Impressions 
Rating:
5.0

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Richard Graham  |  First Impressions 
Rating:
4.0

The staff has been very helpful to all my needs.

Butch Charernsouk  |  Overall Experience 
Rating:
2.0

Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

TRENA JORDAN  |  Overall Experience 
Rating:
4.0

Friendly service employees were very compiitent.

Art Charboneau  |  First Impressions 
Rating:
5.0

I can only thank you for all the help...very good service.

JOSE GOMEZ  |  First Impressions 
Rating:
5.0

The guy was really nice and helpful

JAMES SHOMAN  |  First Impressions 
Rating:
5.0

very helpful

Catherine lovett  |  First Impressions 
Rating:
5.0

Great storage facility.

Geraldine Beck  |  Overall Experience 
Rating:
5.0

Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

ALBERT WYLIE  |  Overall Experience 
Rating:
5.0

The manager was great! Everything went quickly and was very easy to understand.

Teri Crawford  |  First Impressions 
Rating:
5.0

Easy to deal with and helpful staff

JIM BURLEY  |  Overall Experience 
Rating:
5.0

Perfect

Maria Del Angel  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

bertina wright  |  Overall Experience 
Rating:
1.0

Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

KATIE HAWKINS  |  Overall Experience 
Rating:
5.0

Very personal customer service !

JULIE FITZPATRICK  |  Overall Experience 
Rating:
5.0

My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

daniel gonzalez  |  Overall Experience 
Rating:
5.0

I would definetly do a ubox move again

LINDA BROWN  |  Overall Experience 
Rating:
5.0

I will only use this location for my storage needs, I’ve never had better service or security for my things.

Maria Eichman  |  Overall Experience 
Rating:
5.0

Great staff

Chris Apikelis  |  Overall Experience 
Rating:
4.0

Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

wanda morton  |  Overall Experience 
Rating:
5.0

Friendly an helpful staff, excellent service

Jennifer Monette  |  Overall Experience 
Rating:
3.0

All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

Jessica AuBuchon  |  Overall Experience 
Rating:
5.0

Was very happy with everything Thank you Jackie Creech

jacqueline creech  |  Overall Experience 
Rating:
5.0

Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

Larry Lyons  |  Reservation 
Rating:
1.0

arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

JOSEPH FRANTZ  |  Overall Experience 
Rating:
5.0

Friendly staff, secure storage, fair pricing

Cindy Connell  |  Overall Experience 
Rating:
4.0

Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Endrea Koehn  |  Overall Experience 
Rating:
5.0

Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

Leslie Shalduha  |  Overall Experience 
Rating:
5.0

Great service

lisa garibay  |  Overall Experience 
Rating:
5.0

Helpful staff, flexible access.

wendell witt  |  Overall Experience 
Rating:
5.0

Professional and attentive

John Perger  |  Overall Experience 
Rating:
5.0

Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Anna Clark  |  Overall Experience 
Rating:
5.0

Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.

Michelle Solomon  |  Overall Experience 
Rating:
5.0

Great service. Thank You so much.

terry janes  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top