Customer Reviews for U-Haul Storage of Ferndale

1,644 reviews

5484 Barrett Rd   Ferndale, WA 98248
(E Of I-5 Ext 262)

(360) 733-5555

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(360) 733-5555

5484 Barrett Rd
Ferndale, WA 98248
(E Of I-5 Ext 262)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Wesley Gannaway 
Rating:
5.0

Customer did not leave a comment.

Douglas Williams 
Rating:
5.0

Customer did not leave a comment.

Nichol Thompson 
Rating:
5.0

Customer did not leave a comment.

Kristi Johnson 
Rating:
5.0

This is a smaller location for equipment but it has a large assortment of storage rooms. Savanna was a delight to work with. She hooked up my trailer and made sure that all things were good to go. Return was a breeze. The only down side was that I originally wanted a 4X8 trailer and this location did not have one. They did have a 5X8 that worked just as well. I was able to complete my task.

John Parsons 
Rating:
5.0

Customer did not leave a comment.

Mark Burnfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Buffum 
Rating:
5.0

Customer did not leave a comment.

Dana Ellis 
Rating:
5.0

The gal who helped us was very personable and professional. Great asset to your company

Stephanie Park 
Rating:
5.0

Very helpful and nice

TAUNI DUNCAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Gartner 
Rating:
5.0

The on site Manager had everything covered and my wife was impressed with how fast the Manager had us in and out

Bill Garrett 
Rating:
4.0

The parking lot of the location could use some expanding. Other than that, everything was great.

Chris Wattson 
Rating:
5.0

SAMANTHA THE MANAGER IS AWESOME.

David Garcia 
Rating:
5.0

Customer did not leave a comment.

Mike Gartner 
Rating:
3.0

The staff were friendly and helpful. Online reservations were easy. Access to the unit with a trailer is not possible due to a very large pile of leaves and debris on one corner as well as other trailers being stored on the other building corners. My particular unit is also in a location that isn't visible to the office or roadway and is poorly lit. A flashlight is required to unlock the unit.

Gina Miller  |  Online Move In 
Rating:
5.0

So far so good

Dean Prather  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James Trueman  |  Overall Experience 
Rating:
5.0

Savannah was quick and explained everything to get me on the road.

David Webber 
Rating:
4.0

Customer did not leave a comment.

Wayne Hagan 
Rating:
5.0

Good!

Carl Washington 
Rating:
5.0

Savannah, GM, and Carson are a joy to interact with! Each are professional, cordial, efficient and customer-service-focused. Sally & I very much appreciate their friendly positive helpfulness. What an awesome customer experience we've had every time. They are the reason we come back to U-Haul Storage of Ferndale on Barrett Rd again and again. We won't go anywhere else. Thank you! Steve W. Blaine, WA

Steve and 
Rating:
2.0

It was a bad experience. Fuel was not 1/2 tank was dirty and no explanation given

Robert Wibbing 
Rating:
5.0

One person I staff is not sufficient when there are several people waiting . When we book trucks we are likely on a time frame . Savannah was excellent in handling but I had to wait a long time for intake and then to book out. I hope you pay her well

Christine Rassmussen 
Rating:
4.0

we really liked the people in charge , they were working hard, but support from the corporation was very poor and hurts the hard working local employees. the truck had such bad front end alignment that I thought my Husband could get a DUI driving it. Your local people saved our experience.

Martha Bennett 
Rating:
4.0

I called but no answer but the guy working called me back right away, very polite. The pickup and return went well.

Collon Peppar 
Rating:
5.0

Customer did not leave a comment.

CINDY CHURCH  |  Overall Experience 
Rating:
5.0

Savannah, the Manager is pleasant, professional, empathetic and clearly experienced and great at what she does. Carson, the evening shift guy is awesome too! I have a very pleasant experience every time I rent from this location--which is why I'm an ongoing, repeat customer here. Thank you. Cheers!

Steve and Sally Wharton 
Rating:
4.0

rental was great. Pick up was a little delayed. Had problem returning as I got stuck in mud, however, U-haul worked with us and everything was great.

James Specht 
Rating:
5.0

Customer did not leave a comment.

Bradford Borden 
Rating:
5.0

The manager is always so helpful and on top of things. She keeps the place running smoothly and clean. Very NICE!!!!!!!

DAVID GARCIA-CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Thiele 
Rating:
5.0

Customer did not leave a comment.

DAVID CRAFT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID CRAFT 
Rating:
5.0

Customer did not leave a comment.

Alex Datskiy 
Rating:
5.0

Customer did not leave a comment.

HEIDI LEA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Alan 
Rating:
5.0

Savana was so friendly and helpful

Sara Sherrod 
Rating:
5.0

Friendly staff. Made moving couches a painless process. Thank you.

Elsbeth Corbin 
Rating:
5.0

Customer did not leave a comment.

Saran Singh  |  Online Move In 
Rating:
5.0

Savannah is friendly and professional. This location is convenient and accessible. I am very happy with U-Haul, it may be time to sell my truck.

John Ihlan 
Rating:
5.0

Very professional, fast, and friendly!

Ian Fawley 
Rating:
5.0

This has nothing to do with the ferndale location

MAry Mcglone 
Rating:
5.0

Customer did not leave a comment.

Sami El Kurdy 
Rating:
5.0

The manager there was second to nine very competent and explained everything so I understood it all no questions she covered everything and you should really think about possible regional manager for her. Anyway thank you

Matt Melick  |  Overall Experience 
Rating:
5.0

What an excellent team you have there at that facility a manager is so on top of her game. She made everything so simple. Easy to understand. I felt really comfortable and had no problems at all and these days that’s kind of rare, so yes you don’t want to let her go matter fact, I’d give her a raise.

Matt Melick  |  First Impressions 
Rating:
5.0

Manager is efficient and knowledgable.

Max Harger 
Rating:
5.0

Everything went smoothly

Paul Laufer 
Rating:
5.0

The young lady who helped me was amazing! I think her name was Savanah, or something like that? Thank you! :-)

Clint Vadnais 
Rating:
4.0

Customer did not leave a comment.

Emmanuel Papoutsakis 
Rating:
5.0

Customer did not leave a comment.

Andrew Smolen 
Rating:
5.0

Savannah is always super knowledgeable and efficient.

Max Harger 
Rating:
5.0

Customer did not leave a comment.

Blair Wilson 
Rating:
5.0

Savannah was excellent.

Brian O'Neill 
Rating:
5.0

Customer did not leave a comment.

Jose Prudente 
Rating:
5.0

Customer did not leave a comment.

James Trueman  |  First Impressions 
Rating:
5.0

Your manager, Ms. Savannah Yazzolino is very capable and professional. Service is always prompt and efficient. I won’t go else where and recommend the location to friends and family. Samuel Hinds

Samuel Hinds 
Rating:
5.0

Both customer service representatives that helped me were very friendly.

Matt Orchard 
Rating:
5.0

Staff is great!

JEFF ZABEL 
Rating:
5.0

Great experience

PAUL LAUFER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Robertson 
Rating:
5.0

Customer did not leave a comment.

David Rasbach 
Rating:
5.0

Customer did not leave a comment.

Richard Cat 
Rating:
5.0

Customer did not leave a comment.

Mark Burnfield  |  Overall Experience 
Rating:
5.0

Excellent service, thank you!

Juan Escalante 
Rating:
5.0

Customer did not leave a comment.

Stephanie Searing 
Rating:
2.0

Customer did not leave a comment.

BRENDA REEDER 
Rating:
5.0

Savannah Is an amazing GM of this U-Haul storage facility. She makes the process of renting, setting up, and using the storage facility very easy. Plus, she makes sure that it is a top rate facility.

Rand Lien  |  Overall Experience 
Rating:
5.0

Savannah Is amazing! I have worked with her for the past two years as we have sold our property near her location and prepared for our move to Phoenix. We started with a local truck rentals as we prepared our house for sale. Then we added a large storage unit for some of our household goods, then another large unit to hold more furniture. She recommended the moving crew that we used and of course multiple U-Haul truck rentals. She guided me in which truck (26’) and auto carrier to use and even suggested your U-Haul boxes (3) for the extrz capacity that we needed in the end. We loaded everything yesterday and leave with our loaded truck an Teslsa on the trailer this morning. Savannah has been amazing throughout this whole extended process. She has been very professional, knowledgable, and helpful. And, always with a smile. We were business owners for over 30 years employing over 50 people so we know when we see an outproformer like Savanna. If we hadn't already sold our business, we would have tried to hire her!

Rand Lien 
Rating:
4.0

Customer did not leave a comment.

Mark Burnfield  |  Online Move In 
Rating:
5.0

The gal that runs the front desk is so kind and knowledgeable.

Joanna Heggem 
Rating:
5.0

Customer did not leave a comment.

Grant Gischer 
Rating:
5.0

Customer did not leave a comment.

Nathan Thorpe 
Rating:
5.0

Secure and easy to navigate facility. Savannah was super efficient and helpful. Equipment was ready to go and in good condition. Best u-haul experience I’ve had.

Max Harger 
Rating:
5.0

The manager Savannah Yazzolino was excellent. She assisted us with our checking in, guided us in decisions for the size of our storage unit and the insurance. She even checked in on how we were doing loading our stuff into the storage & made more suggestions.

Paul Laufer  |  First Impressions 
Rating:
5.0

The manager Savannah Yazzolino was excellent. She assisted us with our checking in, guided us in decisions for the size of our storage unit and the insurance. She even checked in on how we were doing loading our stuff into the storage & made more suggestions.

Paul Laufer 
Rating:
5.0

Staff attendant was very helpful.

Bob Fontaine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW Gamble 
Rating:
5.0

Customer did not leave a comment.

Mike Pecharko 
Rating:
5.0

Customer did not leave a comment.

John MacKay 
Rating:
5.0

Moving across the country is a daunting task and using the Uhaul Ubox made everything so much easier. They were able to store my things until I had a place to land and everything arrived safely.

Mallory Sandoval 
Rating:
5.0

Savannah was very helpful and nice, crew was always so friendly too

Edna Brush  |  Overall Experience 
Rating:
5.0

Savannah is amazing. She is always helpful and available to answer any questions I had about my storage space and truck rentals. Savannah was courteous and professional during our interactions and is an excellent representative of U-Haul in Ferndale.

Kathy Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Kelly 
Rating:
5.0

Customer did not leave a comment.

Lorraine Geng 
Rating:
5.0

They were very nice and friendly and helpful

Dena Nymeyer 
Rating:
5.0

Uhaul storage staff person, Savannah, is amazing. She has always been professional, knowledgeable, and available whenever I have dropped by to access my unit. I feel so fortunate I choose to store my things with UHaul at this location.

Kathy Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Bruner 
Rating:
5.0

Customer did not leave a comment.

Daniil Taranov  |  Overall Experience 
Rating:
5.0

Outstanding customer service here!

Ronald Cleveland 
Rating:
5.0

Bery professional and quick.

Larry Demmert 
Rating:
5.0

Customer did not leave a comment.

Roy Sutton  |  Overall Experience 
Rating:
5.0

The 6'x12' trailer with ramp has a 5' tail gate.It should be the full 6' width.

Steve Rothebeeler 
Rating:
5.0

Customer did not leave a comment.

JEFF ZABEL 
Rating:
5.0

Customer did not leave a comment.

Sean Werner 
Rating:
5.0

Customer did not leave a comment.

Domenico Floreano 
Rating:
5.0

Excellent experience! Great customer service. Very fast processing.

Lynette Clark 
Rating:
5.0

Customer did not leave a comment.

Steve Rothebeeler 
Rating:
4.0

Customer did not leave a comment.

maisen chang 
Rating:
5.0

The app check was confusing. Ended up going in. Inside was a better experience! Thank you Savannah

Sydney Queen 
Rating:
5.0

Todo está bien exelente servici y atención muchas gracias

Francisco Serrano 
Rating:
5.0

Customer did not leave a comment.

carolynn delany 
Rating:
5.0

Furniture dolly’s were out of stock for all local locations, otherwise a good experience and Savannah was very helpful.

Spencer Colby 
Rating:
5.0

Thank you Savannah for being so helpful, I appreciate you!!

Edna Brush  |  First Impressions 
Rating:
5.0

Excellent service she was fast and knew the whole rental service procedure . Making a very enjoyable pickup of a trailer.

VICTOR SOLOMON 
Rating:
3.0

I was told there would be a disc lock included with the unit rental It was very difficult as I expected the lock to be in the unit and the facility was closed when i moved in I was very disappointed as I had to leave without locking the unit

Pascal Spino  |  Online Move In 
Rating:
4.0

Meridian Uhaul didn't get my reserved truck back so they sent me to Ferndale...thanks!

Naomi Gary 
Rating:
5.0

Savannah was the greatest. She's amazing

Nicole Newton  |  First Impressions 
Rating:
5.0

Nothing. Savannah was a rockstar. Made everything super easy.

TAMMY IDDINGS 
Rating:
5.0

Savannah does a great job!

Jeffrey ZABEL 
Rating:
5.0

Customer did not leave a comment.

HUGH VAN VALKENBURGH 
Rating:
5.0

Everything went smoothly and the staff working this location were very friendly and expeditious.

Christopher Kortlever 
Rating:
5.0

Customer did not leave a comment.

Linda Giles 
Rating:
5.0

Staff at ferndale location were very helpful and accommodating!

Emily Borders 
Rating:
4.0

Customer did not leave a comment.

Lance Toomey 
Rating:
5.0

Customer did not leave a comment.

John MacKay 
Rating:
3.0

Customer did not leave a comment.

DON MAYBURY  |  Overall Experience 
Rating:
5.0

Susan the Uhaul rep was amazing and knowledgeable. Honestly, she was very impressive and knowledgeable and loves her job. When you have the right people in the right positions things fall into place. She was amazing.

Adrian Johnson 
Rating:
5.0

Customer did not leave a comment.

ANGIE RICHARDSON  |  Overall Experience 
Rating:
5.0

Easy and fast pick up and return.

Ed Howe 
Rating:
5.0

The U-haul staff are very friendly and helpful.

PEIMING HUANG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke Bethman 
Rating:
5.0

Customer did not leave a comment.

Laura Sheehan 
Rating:
5.0

Nothing guys were great and fast

Bryan Amsberry 
Rating:
5.0

Savannah Yazzolino was great to work with. She is efficient, professional, knowledgeable, and friendly. I've had a few experiences with U-Haul that made me wary of renting from this company. My experience with Savannah changed my mind. I especially appreciate working with someone who does what they say they will do, so that I don't have to try and figure out what did or didn't happen. I'm glad Savannah was the manager during my storage rental at Barrett Road U-Haul.

Judith Newman  |  Overall Experience 
Rating:
5.0

Savanah has always been very pleasant to deal with.

zainul ahmed 
Rating:
5.0

We both have a dachshund.....nuff said.

Brandy Thornsberry  |  First Impressions 
Rating:
5.0

Nothing. Great experience.

Lisa Lindsey 
Rating:
5.0

Ferndale location has the best staff of any location.

Walter Szczepaniak 
Rating:
5.0

The manager's relationship with her customers including myself was quite impressive. She worked with me in every step of my need for a truck rental. But the one thing that impressed me most is that when I called, she knew me and called my name. She treated me as a new friend.

Scott Nichols 
Rating:
5.0

Customer did not leave a comment.

Signee Lynch 
Rating:
4.0

Staff with 2 people to reduce wait times.

Marilyn Fairleigh 
Rating:
5.0

They where nice and helpful

Donald Linrud  |  Overall Experience 
Rating:
5.0

Savannah was great on every level. Knowledgeable, kind, professional. Impressive levels of multi-tasking; handling MULTIPLE customers, while being courteous and maintaining customer service levels. She is an asset. She knew how to manage the computer, the app, etc. !!!! She should be a trainer for your organization. H

Holly Hamilton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gladys Sherby  |  Overall Experience 
Rating:
5.0

Great Customer Service!!! Savannah has GREAT customer service!!!!

NICHOLAS Drake  |  Overall Experience 
Rating:
5.0

Savannah was super, and provided clear directions and options. I have talked w Uhaul corporate and more for almost two decades regarding company and personal moves. As a bio-defense company working with the military, clear plans and availability are crucial. I would count on Savannah to manage anywhere. She even understood being “called in” the last week. We will be back to this facility specifically because of her. Our civilian unit is being relocated in the area, all have been directed to call her for storage and rental needs. Fantastic individual and professional to meet - We hope Uhaul facilitates her path for further success and professional development. We will act as a government/contractor based reference.

Davis Lowery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manda sabin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON TYREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathryn Bratland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathryn Bratland  |  Online Move In 
Rating:
4.0

There were some communication issues (phone issues I think) but once I got there Savannah was a great help with the process of moving my belongings from the u-boxes to a self storage unit. She’s great!

Terri Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Senatore  |  Overall Experience 
Rating:
5.0

Friendly staff, excellent service!

ROBERT LYLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hank Nash  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judy Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rebecka williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hodge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Lobach  |  Overall Experience 
Rating:
5.0

Savannah was great. Very customer service oriented, friendly, knowledgeable and a pleasure to work with. Employees are what make companies successful and Savannah is an asset for your company.

Gabriele Copley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Mintz  |  Overall Experience 
Rating:
5.0

Thank you to Vanessa. Great customer service, knowledgeable and friendly.

Angela Senatore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gladys Sherby  |  First Impressions 
Rating:
5.0

Savannah was very helpful with our needs. She even called to verify that we were ready to check out of out unit & Ubox.

Paul Laufer  |  Overall Experience 
Rating:
5.0

Savannah is amazing. Friendly yet professional. Informative and anticipated my needs. Impressed by her ability to manage great customer service when it got suddenly busy AND while she was assisting an especially needy customer.

CYNTHIA HOLLIDAY  |  First Impressions 
Rating:
5.0

Savanna Was so helpful & kind with our moveing in needs. Thanks

Paul Laufer  |  First Impressions 
Rating:
3.0

Several items were missing when I was in the larger storage. I moved to a smaller storage. And things were okay. I moved to another storage closer to my home. I will miss Vannesa

Linda HOLLENBECK  |  Overall Experience 
Rating:
5.0

I have been here for 10 years and worked at this location. I believe it is safe to assume I really like this particular facility. I am here by choice not lack of options.

Diana Carey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Madrigall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Baird  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Katrina Smith  |  Overall Experience 
Rating:
5.0

Amazing. They helped me get into a storage fast.

Donald Linrud  |  First Impressions 
Rating:
5.0

I have been a customer here for 10years. I am always satisfied with the customer service I receive from the U-Haul employees.

DIANA CAREY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON TYREE  |  First Impressions 
Rating:
5.0

The gal that was working was great very professional and helpful and ;loved her hair

Dawn Anderson  |  First Impressions 
Rating:
5.0

The storage unit was very clean with easy access and great staff. They were very quick with their responses with any questions we had. We would definitely recommend them!!! And plan to use their services again in the future. Thank you!

Sola Chhim  |  Overall Experience 
Rating:
5.0

I can highly recommend UHaul Ferndale. Staff is friendly, helpful and efficient and the site is clean, organized and safe.

Susan Laughton  |  Overall Experience 
Rating:
5.0

.My expience at your facility in fern dale was excellent. The person l talked to was really friendly and accommodating . I would use your facility again and recommend it to anyone requiring a storage unit. Thank you for making things as easy as possible. Sincerely. Karen Kramer

DONALD KRAMER  |  Overall Experience 
Rating:
5.0

Good service and clean. Thank you for the service.

LINDA MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Henrie  |  Overall Experience 
Rating:
5.0

Friendly and professional service.

Rolando Rojo  |  Overall Experience 
Rating:
5.0

Uhaul’s automated systems are really problematic, but at this individual location, Marcus was extremely helpful; he went above and beyond to make sure that the transaction went smoothly in the face of many technical challenges.

AnneClaire Mitchell  |  First Impressions 
Rating:
4.0

I had a good experience at this location. The only thing I wasn't totally happy with was that I checked out of my unit but my unit was not prorated for time I was there. I paid a full month but moved out 3 weeks early. I didn't think it was fair to not have my money returned, especially since most storage units in the area are unavailable and this would be rented out quickly.

Alyssa Macy  |  Overall Experience 
Rating:
4.0

Vennesa Welcomed me with a smile!! She was very sweet and joyful even after a long hot day. She made sure I had everything ( lock and key, boxes etc. ) before I left. This place also was the cheapest in town that I could find and with availability ( won't last long) . Am a happy renter. Thanks uhaul!

Kelsey Davis  |  First Impressions 
Rating:
5.0

Helpful, friendly staff!

Elizabeth Morris  |  Online Move In 
Rating:
5.0

The staff was alway friendly and willing to work with me if I had a problem. Aimee was amazing!! Thank you Errin

Errin Barmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Wyder  |  First Impressions 
Rating:
5.0

The staff was very helpful in making suggestions on how to handle our storage needs. We are moving from out of state and need temporary storage during the process of settling in. We have been able to down size from a large storage unit to a U-Box while we wait for our booksheves to arrive. We were happy that the staff was able to accommodate our needs so quickly.

Camille Khazar  |  Overall Experience 
Rating:
5.0

Thank you Amy You truly have awesome customer service skills!! Its so appreciated in these trying times ♡ thank you again

MELINDA BAZAN  |  First Impressions 
Rating:
4.0

As a customer seeking access to my former drive-up 10×20 storage unit (232), I found that the linear area along side the building (approximately 3-4 feet out from the doors/wall) is in need of attention. Due to the topography of the driveline, it is where water and, ultimately, soil and mud accumulate rendering clean and challenging access to those units.

Edgar Smith  |  Overall Experience 
Rating:
5.0

Tabatha and Amy were helpful, friendly, professional, and great to work with. I'm glad I chose this particular location!

Judith Newman  |  First Impressions 
Rating:
5.0

AsAs As I said before your staff is primo. They are the best I have seen I plan to go back when my apartment iscavailable

Marilyn Parman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BAIN  |  First Impressions 
Rating:
4.0

Easy to use

John Welch  |  Overall Experience 
Rating:
5.0

Andrew was excellent, well prepared, great customer service.

Elizabeth Schlosser  |  Overall Experience 
Rating:
5.0

Andrew is very professional, fast and efficient, you are lucky to have him- he is a blessing.

CHERI MATTUCCI  |  First Impressions 
Rating:
5.0

Very clean and well maintained facility. Andrew was super helpful and went above and beyond in assisting me.

JILL THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner Fielding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Klander  |  First Impressions 
Rating:
5.0

The only thing I do not like is your slide mechanisms to lock and unlock your doors. They are very difficult to work especially when they get old and stick from corrosion. I prefer the kind like my storage has on Orcas Island better. They are simpler and they do not stick. A loop type of slide just lines up with a fixed hole and is easy maintenance as well easy to lock and unlock.

Marilyn Parman  |  First Impressions 
Rating:
5.0

I would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.

JULIA WESTFALL  |  Overall Experience 
Rating:
5.0

One of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff

JEFFERY KNUDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandy hendry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Groeneweg  |  First Impressions 
Rating:
5.0

My husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena

Steve Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannie Shaddy  |  Overall Experience 
Rating:
5.0

Felt like family..

Sasha Hayes  |  First Impressions 
Rating:
5.0

24 Hour gate access would have been nice. The owner of the facility was very professional.

Cody Pearce  |  Overall Experience 
Rating:
5.0

The staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.

Matt Matier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Valenti  |  First Impressions 
Rating:
5.0

The customer service at this location is impeccable -- over and above what i have found at so many places lately.

Abigail Swire  |  First Impressions 
Rating:
5.0

The staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.

Johanna Darwin  |  First Impressions 
Rating:
5.0

This is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Thank you.

Marilyn Parman  |  First Impressions 
Rating:
5.0

Andrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean

Kenny Kwong  |  Overall Experience 
Rating:
5.0

The facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. Thank you!

Teri McIntyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Kern  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

keith johnsen  |  Overall Experience 
Rating:
5.0

The staff is amazing!!

Tara Wick  |  Overall Experience 
Rating:
5.0

Aaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.

Paul Diaz  |  First Impressions 
Rating:
5.0

The only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL 😁😁

Terri Rankin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alastair Laing  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHUCK NELSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvan Schuttner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan Dahlstrom  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIM BAUER  |  First Impressions 
Rating:
5.0

Management was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!

Joy Jackson  |  Overall Experience 
Rating:
5.0

Andrew and his staff are wonderful. Very helpful and customer oriented. Definitely exceeded my expectations. Thank you so much! Susan

SUSAN MCCRACKEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack Highlander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Boulos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rachelle warner  |  Overall Experience 
Rating:
5.0

We are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.

Joseph Cook  |  First Impressions 
Rating:
5.0

Thank You

Chris Dykes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Kirkpatrick  |  Overall Experience 
Rating:
5.0

Cheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I’ve interacted with at this facility have always been polite & helpful.

Victoria Brittain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC OLSON  |  First Impressions 
Rating:
5.0

Friendly and helpful staff

James Cain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy hendry  |  First Impressions 
Rating:
2.0

Was told the 10x10 would be a drive up unit, very inconvenient to maneuver things through the building. Young man at the counter was rude and both times I had to deal with him.

Steven Stiles  |  Overall Experience 
Rating:
5.0

VERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.

Mark Peery  |  First Impressions 
Rating:
5.0

Thaw staff were very helpful and professional. I dealt with Cheyenne and she was awesome. Thank you so much!

Geraldine Stearns  |  Overall Experience 
Rating:
5.0

U-Haul made storing my belongings easy. U-Haul helped a lot on my move out. U-Haul storage of ferndale has friendly, helpful staff. Thank you!

Francisco Gomez  |  Overall Experience 
Rating:
3.0

Would be better experience if rates didn't go up so often

robby du brey  |  Overall Experience 
Rating:
5.0

great communication and very clean facility. Thank you for all your help.

DEBBIE ANZALDUA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolande Collins  |  First Impressions 
Rating:
5.0

Cheyenne was extremely helpful during my stressful move into and out of Ferndale uhaul. She worked out issues from other uhaul employees That weren’t done correctly and made things happen. I can’t say enough Nice things about her and her customer service skills.

Nina Kuhlman  |  Overall Experience 
Rating:
5.0

thank you for all your hard work keeping up the storage faclitys and maintained it.

KIMBERLY HARKSELL  |  Overall Experience 
Rating:
5.0

Gabe was delightful to work with. She was on my team and I appreciate her thoroughness in helping me vacant my storage unit and closing my account in good standing.

DEREK PARKER  |  Overall Experience 
Rating:
5.0

The two individuals at the front desk were very helpful. They were also fun and down to earth. They were both wearing masks. Which made me feel safe. They let me do the paperwork out in the car. They also let me open the door to the office while they were doing paperwork.Great experience altogether top notch professionals.

sam mirkovich  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James Boyd  |  Overall Experience 
Rating:
5.0

Super nice and friendly. So happy to get a unit on such short notice plus first month free was an unexpected bonus!!! :)

jennifer becker  |  First Impressions 
Rating:
1.0

It is absolutely impossible to get a hold of anyone at this location, and i was charged a $20 return fee right after i booked the storage and i was told I shouldn't have been charged, but nothing was ever done about it.

Dustin Hawthorne  |  Overall Experience 
Rating:
3.0

I rented a space for a period of 3 years. I was not informed that I needed to unlock the unit to have rodent stations maintained. Would expect a reminder when maintenance was not done for 3 years.

dave bunce  |  Overall Experience 
Rating:
5.0

Convenient location. Well-managed property. Clean storage units. They had lots of packing supplies!

Claudia Grandy  |  Overall Experience 
Rating:
5.0

A+++ service above and beyond excepional

Charles watkins  |  Overall Experience 
Rating:
5.0

Manager Phillip was professional and very helpful.

Nick ZANA  |  First Impressions 
Rating:
5.0

A good experience.

Darla Waddell  |  Overall Experience 
Rating:
5.0

Thank you

Mary Ochos  |  Overall Experience 
Rating:
5.0

All great

Evelyn Oxenford  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Elissa Hicks  |  First Impressions 
Rating:
5.0

One of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!

mesa choun  |  Overall Experience 
Rating:
5.0

I would use this facility again in a minute.

James Ping  |  Overall Experience 
Rating:
5.0

Phillip was the best. Very much help.

Steven Russell  |  First Impressions 
Rating:
5.0

JULI who’s located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!

mesa choun  |  First Impressions 
Rating:
5.0

-

Donna Craighead  |  Overall Experience 
Rating:
3.0

to expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices

Rebecca Sprinkle  |  First Impressions 
Rating:
5.0

Next time I need storage I'll be coming back to this facility. Great all around experience.

Derek Hill  |  Overall Experience 
Rating:
5.0

Pleasant, and very, very helpful !

James Feild  |  Overall Experience 
Rating:
5.0

I have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!

AMY PRYCE  |  Overall Experience 
Rating:
5.0

Very pleased! Thank you!

April Tanis  |  First Impressions 
Rating:
5.0

The owner was very helpful

Stephen Norman  |  Overall Experience 
Rating:
5.0

Everything was great! Nice and clean, professional staff!!

monica ripple  |  Overall Experience 
Rating:
5.0

U-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.

James Hagemann  |  Overall Experience 
Rating:
4.0

Had a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service

Markie Gomez  |  Overall Experience 
Rating:
5.0

Phillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.

Jan Neel  |  Overall Experience 
Rating:
5.0

Phillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.

Jan Neel  |  Overall Experience 
Rating:
5.0

Phillip is great to work with.

andrew morro  |  Overall Experience 
Rating:
5.0

We loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!

Jaclyn Keaty  |  Overall Experience 
Rating:
5.0

Phil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!

nora burnfield  |  Overall Experience 
Rating:
1.0

The whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.

laura wiscomb  |  Overall Experience 
Rating:
5.0

Appreciate the great service.

David Hamilton  |  Overall Experience 
Rating:
5.0

The staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!

DAVID SCOTT  |  Overall Experience 
Rating:
5.0

Thank you

Renee VonKnemeyer  |  Overall Experience 
Rating:
5.0

Phillip was awesome. I even commented when we were driving away how great the customer service was.

Ryan Burrer  |  Reservation 
Rating:
5.0

Awesome service I'd be happy to recommend to anyone. Thanks so much.

david lopez  |  Overall Experience 
Rating:
5.0

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!

Scott Lechner  |  Overall Experience 
Rating:
5.0

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!

Scott Lechner  |  Overall Experience 
Rating:
3.0

Friendly and helpful

Janice Stollberg  |  Overall Experience 
Rating:
2.0

I was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.

laurie brown  |  Overall Experience 
Rating:
1.0

Terrible experience with ubox. No consistency bewteeen uhaul customer service and it’s many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.

James Stevens  |  Overall Experience 
Rating:
2.0

flaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances

Lee Becker  |  Overall Experience 
Rating:
5.0

Philip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.

Ashlyn Jaeger  |  Overall Experience 
Rating:
5.0

Never had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.

MARILYN LARSON  |  Overall Experience 
Rating:
5.0

Hours were great. Access to my U boxes was quick, streamline and efficient. Staff was friendly and helpful.

sylvia maxson  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. Excellent customer service.

sylvia maxson  |  Overall Experience 
Rating:
5.0

Great thanks

Jennifer McCarthy  |  Overall Experience 
Rating:
5.0

Cared for by staff and easy process after a long move.

RANDY EILDERS  |  Overall Experience 
Rating:
5.0

The manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!

BRADY PAYNE  |  Overall Experience 
No reviews have been submitted for this location.

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