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Julio E | First ImpressionsCustomer Reviews for U-Haul Storage of East Elgin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Original location left Uhaul vechile a mess with no gas in truck but the facility in Elgin was amazing
tigress j | First ImpressionsThe staff was great and very helpful, but the Elgin location has the buildings a little too close together. I couldn't fit a 26 foot truck down the aisle, so I had to carry everything a good distance to get my truck unloaded.
Douglas N | First ImpressionsThe staff was professional, kind, helpful and made the entire experience easy
warren g | Overall ExperienceJerry is an excellent guy and provided great service
Jose L | First ImpressionsJerry was so helpful when the Uhaul company could not either Find my contract,me or my rental information. He helped me with EVERYTHING on my storage unit. I think Uhaul online should fix their services Belinda Gonzalez THANK you Jerry
belinda g | Overall ExperienceMuy Wueno
Juan d | First ImpressionsJerry and Kevin were very helpful. I would definitely recommend this U-Haul storage facility to others.
DELMAR B | Overall ExperienceJerry helpful. Another guy was abrupt on one call. Overall, Ok. It’s just a place to store our stuff.
RICHARD K | First ImpressionsThe unit smells very badly. I can't store anything in the unit without risking the stench attaching itself to my belongings. I stood in the unit for a minute or two and it took about a half an hour after I left the unit before the stench was out of my system. I'm vary disappointed and request that I be refunded or relocated to a different facility. I have not used the unit. I put the lock that was provided on the unit but it is empty. I wish to not continue renting this particular unit nor at that facility. I signed up for auto renewal on the monthly rent so I am officially giving back the unit today and expect to be reimbursed for the remainder of my time left in the unit.
Christopher M | Online Move InGreat people working for you . Uhaul is lucky to have them as employees
ELI D | Overall ExperienceYour very lucky to have great people working for you
ELI D | First ImpressionsStorage made easy.
John R | First ImpressionsWe are at the storage and unable to get in. According to the email, we should have access for 24 hours.
Charell A | First ImpressionsJerry was very attentive, helpful, and friendly! He provided excellent customer service throughout the entire moving process. There should be more people in the world like Jerry!!!
kelly p | First ImpressionsMet two very nice and helpful people during our move-in day at the Streamwood facility.
Force M | First ImpressionsUnprofessional
andrew s | Reservationunman locatiion waited for an hour to ge call from someone in Steemwood. Then they wanted me to go to the location to register. I did not go with Uhaul was not happy at all, I went with a diffrent com
miguel j | ReservationI am still dealing with the insurance company. As the people that run the place decided to sand blast and not cover any of the units! My stuff was disgusting and full of dirt!!! Horrible!
Carrie H | Overall ExperienceI did not use it. I went somewhere else because when I went there to pick the storage no one was there in the office. I wasted almost an hour of time that I did not have. I end up going somewhere else
butos p | Reservation