Customer Reviews for U-Haul Moving & Storage of Coal Mountain

2,741 reviews

3060 Keith Bridge Rd   Cumming, GA 30041
(1 Mile East of Hwy 400 behind strip mall)

(770) 888-6155

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 888-6155

3060 Keith Bridge Rd
Cumming, GA 30041
(1 Mile East of Hwy 400 behind strip mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only issue was the entire truck smelled bad. Like cow manure.

Amy Massey 
Rating:
5.0

The man who checked me in was extremely helpful and a pleasure to work with. I booked within 2 hours of picking up and it was a seamless process.

Timothy Blankenship 
Rating:
5.0

The manager is great

Richard Dennis 
Rating:
5.0

De'Mon is amazing. He knows why but he helped us on a day where we were stressed and overwhelmed. We expected our experience to be the same at the storage facility. We were wrong. When we arrived we were greeted immediately. When we made it inside De'Mon was helpful, precise, professional, knowledgeable and even compassionate. Acknowledged our daughter which made her happy. Gave us a bit of hope that maybe the day wasn't ruined with how badly our move went. We understand why he's the GM there. Should be for a whole region. Should be senior management.

Ashley Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rozella Heyns 
Rating:
5.0

Customer did not leave a comment.

Richard Pryor 
Rating:
5.0

Customer did not leave a comment.

SERGIO ROMERO 
Rating:
5.0

Excellent

Wade Morris 
Rating:
5.0

Great customer service the best u haul have. They treat everyone as VIP customers. Thanks again for my experience with Keith Bridge road U haul

Zina Carpenter 
Rating:
4.0

The manager is awesome!!! His employees are much to be desired. They need customer service training.

Gale Harris  |  Overall Experience 
Rating:
2.0

Get a new manager of the location. Rude, Smart Mouth. Wouldn’t take time to address my questions. Said he was to busy. No other Customers were there. I WOULD NEVER DO BUSINESS AT THAT LOCATION AGAIN.

stephen ogrady 
Rating:
5.0

Customer did not leave a comment.

Leticia Gomez 
Rating:
5.0

Customer did not leave a comment.

Marshall Spietzack 
Rating:
1.0

Only gave negative reviews to get U-Hauls attention. When I called to schedule a drop-off I was originally sent to a Chevron at 3715 Browns bridge road in Cumming GA. They were very friendly but warned me they had not been a U-Haul location for months, and several people had dropped things off there (per instruction) only to get charged. To be fair, the gas station does still have a key drop-off box and ample signage on the outside. I was redirected to another location at 3060 Keith Bridge Rd in Cumming and they were efficient and fantastic. Don’t get fined by U-haul for their mistake!

Cas Taylor 
Rating:
3.0

Although when I reserved the trailer online, I denied the $40 charge for damage protection, when my husband went to pick the vehicle up, they automatically charged him for it. They took advantage of the fact that he did not notice the extra charge as he had not made the reservation. Very disappointed by what I believe to be dishonest behavior.

Nancy Becker 
Rating:
5.0

Customer did not leave a comment.

Wallace E Wilson 
Rating:
5.0

Excellent service when picking up the trailer. Fast & efficient. Job well done.

John Winkler 
Rating:
5.0

Quick and efficient.

Mark Lance 
Rating:
4.0

Customer did not leave a comment.

Judith Clinton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cindy warnke 
Rating:
4.0

Very happy with overall experience. Was just starting to have more frequent price increases which was a factor in moving out.

MARK CLIFFORD  |  Overall Experience 
Rating:
5.0

Allan has been amazing. We are moving and I have rented 2 storage units as well as a 15 ft truck every weekend for the last 3 weeks. Plus buying boxes and supplies. Allan has helped with everything. I can't thank him enough for his excellent help!!

Timothy Collins 
Rating:
1.0

You already have my license and credit card and your employee insists on a picture too. I've been renting from uhaul for 15 years and it is the last time. No respect for your customers.

Tamer Elkoshairi 
Rating:
1.0

They were suppose to be open until 7 and it was closed when we got there, So we had to spend our gas money to go back and forth. You should send me a check $10 (99 cents a mile like you charged us. When can we expect a check

shawn lake 
Rating:
5.0

Customer did not leave a comment.

Edward Baez 
Rating:
5.0

The best people to work with

Sheila Johnson  |  Overall Experience 
Rating:
4.0

I originally made a reservation for a 10ft truck at Byrd Storage in Dawsonville, GA which is located 3 miles from my home. The residence I was moving to was only 5 miles from my home. However I was shuffled around for couple of weeks and wound up having to drive 20+ miles round trip to the facility where I picked up the truck. The inconvenience wound up costing me over $20 in mileage fees over and above what I would have had to pay. Because of the costs and inconvenience (not to mention the stress) I cannot recommend U-Haul and will not use it again.

Nancy Elrod 
Rating:
3.0

Correct the fake advertising $19.95 for a van that turned in $96.30 for five hours and 50 miles used, which I’m sure is a typical use for a day. I will do my best to never use your serves again and will tell everyone I know to stay away from UHaul!

John Schnibbe 
Rating:
5.0

I forgot the guy’s name I checked out with but he was fantastic!

Kelly Cale 
Rating:
5.0

De’Mon was very professional and helpful.

Jacob Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Storey 
Rating:
5.0

Allan is super helpfull

Rodrigo Barbarossi 
Rating:
5.0

Customer did not leave a comment.

Tyler Walden  |  First Impressions 
Rating:
3.0

The truck smelled really bad of cigarette smoke and really affected my allergies. I had to ride with the windows down just to be able to get through it.

Charles Travelstead 
Rating:
5.0

We had our storage unit for about 8 years and never had an issue. The only reason we are closing it out is we don’t live close to the Keith Bridge UHaul Storage anymore and want to move our storage closer to home. The staff that works there is super friendly and I can’t complain about anything. Thank you for the service you provide.

WYATT JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Shannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy hale 
Rating:
5.0

Customer did not leave a comment.

Peter Murray 
Rating:
5.0

Customer did not leave a comment.

Jin Ha Jeong  |  Overall Experience 
Rating:
5.0

Just ice on windows

DWAIN ALLEY 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOLLAND 
Rating:
5.0

Customer did not leave a comment.

Andy Pineda 
Rating:
5.0

Customer did not leave a comment.

Richard Pryor 
Rating:
5.0

Originally scheduled to drop off at another location. I arrived at that location and was told they couldn’t help me. I could “leave the trailer but they would not put a lock on it as they were under new management” So I had to call U-Haul and get them to change the drop off location to Keith Bridge Rd. They were amazing and extremely helpful.

Phil Stamey 
Rating:
5.0

Customer did not leave a comment.

SHERRY BENNETT  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Draven Griffin 
Rating:
5.0

Customer did not leave a comment.

TERESA PARKER 
Rating:
5.0

Thank you again for the GREAT customer service.

Shawn Davis 
Rating:
5.0

When I got to the location I realized I reserved the wrong size trailer. The gentleman at the desk quickly helped me switch to the right size and then showed it to me and helped hook it up.

Jennifer Pandiscio 
Rating:
3.0

I spoke with the young man TWICE stating I'd be RENTING a truck and does U-Haul have Everything needed for pulling trailer he said yes UNTIL I GIT THERE then says I needed some hitch thing and I had to pay $30 bucks for it!!!!! VERY DISAPPOINTED

Olivia Fields 
Rating:
5.0

Customer did not leave a comment.

Denise Sadler  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable customer service!

DESMOND PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy Smith 
Rating:
4.0

Clean the inside of the windshield. 3 for 3 on dirty windshields on the inside. One rental appeared to have a soda beverage sprayed on the inside.

Harry Mcelveen 
Rating:
4.0

My vehicle wasn’t necessarily clean . It’s hard to gauge what clean is supposed to look like for this kind of vehicle because it’s used so much for different reasons. It wasn’t used car clean . There was a lot of dirt in the vehicle and it smelled like someone smoked in it at one point. The tires were very worn and needed to be replaced. There was almost no tread remaining on 3 of the 4 tires . The day I happened to use the vehicle it was wet and rainy outside which isn’t a good condition for tires with a lot of wear. It becomes a safety concern of proper handling and stopping . I could tell the vehicle was maintained mechanically with a recent oil change sticker and no lights on the dash and the features working appropriately. I also wanted to shout out Rooke who checked me in . He was nice and made the check in easy ! The man who came out to check the vehicle back in was also nice I didn’t get his name . He pointed out I left some headphones on the seat of the van before I got out . If he didn’t point them out I could have left them . Over all good experience !

Nicolette Rupp 
Rating:
5.0

Customer did not leave a comment.

Jacob Lee 
Rating:
5.0

N/a

kris brown 
Rating:
5.0

Great service and facilities

Jacob Lee  |  First Impressions 
Rating:
4.0

Give more than a 2 hour notice when the truck you scheduled to get 2 weeks plus out is not at your location selected.

Ross Vacarella 
Rating:
5.0

Customer did not leave a comment.

Kevin Schenck 
Rating:
5.0

Customer did not leave a comment.

Richard Pryor 
Rating:
5.0

Worked perfectly for my needs!

Stefan Haladej  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard pryor 
Rating:
5.0

Excellence in every way. This location gets all the gold stars! Excellent service in each and every way. Was met outside when returned. The vehicle only took a second. Doesn’t get much better than that!

Kevin Murrey 
Rating:
5.0

Chase did a great job explaining all the details and made the process easy.

Ross Vacarella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Hammond 
Rating:
5.0

Went as it should , thank you

David Susman 
Rating:
5.0

showed up on time communicated with me that they were on the way prior to the move 100% dependable

Allison Rowe 
Rating:
5.0

Excellent customer service. They were able to get me in a truck same day! Very accommodating when I needed extra time. 👍👍

Amy Campbell 
Rating:
5.0

Customer did not leave a comment.

kris brown 
Rating:
5.0

The manager was very knowledgeable and helpful as soon as I walked in the door. Very polite. The process was easy and I feel like my storage will be secured!

Latiffah Parris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VADIM NEROVNIA 
Rating:
5.0

Customer did not leave a comment.

kris brown 
Rating:
5.0

Don't forget to include additional equipment the customer may have asked for

JASON LANGLEY 
Rating:
5.0

Customer did not leave a comment.

John Warrick 
Rating:
1.0

Terrible tried to ocer charge

Ebony Glover 
Rating:
5.0

The lady at the desk helped me with everything including loading my car Very nice location

deborah watts 
Rating:
5.0

Customer did not leave a comment.

Gerald Martin 
Rating:
3.0

Don't put a dolly on the truck that will force you to use it if you want to utilize the entire space. It is a cheap and frustrating way to charge people 14 dollars. IE, I have to break the seal to move it out of the way to fully load the truck. Shady business practice.

Bradley Keen 
Rating:
5.0

My day went perfect. Everything was great.

Thomas Fox 
Rating:
5.0

I totally disagree with the 3 gals of fuel having to be added after vehicle was turned in by leaving it in line to be checked out as we filled the truck back to 5/8 of a tank as it was when we picked it up in Waycross. We took several pictures of the entire truck including the fuel gauge location and in our opinion the gauge neddle was left where we found it. I feel we should be refunded the 3 gallon charge to my card. I also disagree with your policy of having to rent the dolly or hand truck just because you rent the larger truck. You know people will need this tool to move heavy material or appliances so you use this oppurtunity to make more money off the customer including adding more cost because we rented the truck for more than 2 days.

donald minix 
Rating:
4.0

Customer did not leave a comment.

kris brown 
Rating:
5.0

Service at this location is amazing! We rent trucks here often, and ownership really seems to be customer focused. If you need to rent a truck or trailer, I highly recommend this location!!!

Richard Pryor 
Rating:
5.0

Customer did not leave a comment.

Sonya Patton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carroll Williams 
Rating:
5.0

Customer did not leave a comment.

kris brown 
Rating:
5.0

Always have a good experience at U-haul places, and this time was the same. Very easy process and helpful people, never had a problem.

Gurpreet Singh Bhalla 
Rating:
5.0

Great service

Thomas McCoy 
Rating:
5.0

Pickup and Drop-off very easy. In and out. Staff very friendly and helpful.

Ross Vacarella 
Rating:
4.0

The experience was pleasant. My only complaint is that your company doesn’t take CashApp. I had to get my son to come to the location use his credit card because I couldn’t pay with my CashApp. It was an inconvenience because he was at my storage unit moving boxes out. Many people use CashApp, Chime, Venmo more than bank cards and credit cards.

Stacy Crozier 
Rating:
5.0

Excellent customer service whole process was easy and fast.

crystal blackstock 
Rating:
5.0

Customer did not leave a comment.

PERCY SIMPSON 
Rating:
5.0

Phone rep. Training

patrick mccauley 
Rating:
5.0

Customer did not leave a comment.

Karel Waterbury  |  Overall Experience 
Rating:
5.0

Communication is the key that everyone should remember here. Have no issues with U-Haul. What I have the issues with is the staff not communicating very well or at all.

Angela Woodward 
Rating:
5.0

Customer did not leave a comment.

PERCY SIMPSON 
Rating:
5.0

Took a total of 3 minutes to drop it off. Quick and easy!!!

holli smith 
Rating:
5.0

Customer did not leave a comment.

Threase Heyman 
Rating:
5.0

Fantastic customer service from the desk clerk!!!

timothy hollingsworth 
Rating:
5.0

D'Mon was very professional, courteous, and efficient with my rental process

RICHIE TAYLOR  |  First Impressions 
Rating:
5.0

Excellence. In every way! Demon is so wonderful gets all the five stars! Thank you

Kevin Murrey 
Rating:
5.0

Customer did not leave a comment.

Jennifer Forbes 
Rating:
5.0

The manager has been there a long time and he is awesome - very efficient!

Daniel Imbornone 
Rating:
5.0

Customer did not leave a comment.

Thomas Tran 
Rating:
3.0

Unfortunately the van was in very rough shape mechanically. The front tires kept going flat.. The top of the windshield leaks all in the van when it rains. The brakes where grinding... And the transmission kept slipping. We had reported this multiple times to the store we got it from but was passed off every time. They absolutely refused to trade into a safer van. So honestly would not rent from this location again..

SCOTT ROBINSON 
Rating:
5.0

I was having trouble with my mobile app pickup Derek I think it was made sure I got the help I needed it was fast and he made it easy pick up and drop off once again my app gave me trouble Derek came and helped me right away I appreciate your help buddy .

Kevin Johnston 
Rating:
5.0

The unload movers in GA that I hired through U-Haul we’re as terrible as it gets, damaged or completely broke each item they “moved” and I had to tell them to just stop and to leave after unloading less than 10 items from my U-Haul. If I could give them a negative star rating I would.

Heidi Waters 
Rating:
5.0

I use a lot of Uhaul services from this location and am very satisfied 6!years later.

bailey mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery Bartlett 
Rating:
5.0

Outstand equipment

John Rainer 
Rating:
5.0

Customer did not leave a comment.

Gary Martin 
Rating:
4.0

Customer did not leave a comment.

Jeff Mills  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Weaver  |  Overall Experience 
Rating:
5.0

Nothing

lawrence Glenn 
Rating:
5.0

Customer did not leave a comment.

Richard Pryor 
Rating:
5.0

Customer did not leave a comment.

Brandi Buffington 
Rating:
5.0

Customer did not leave a comment.

Reggie Funderburk 
Rating:
5.0

Customer did not leave a comment.

Henry Watson  |  Online Move In 
Rating:
3.0

Internet was not working for any of the checkout process. The lights stopped working on the trailer due to damaged wiring on the trailer. The parking lot is uneven making removing the trailer very difficult.

Mark Bates 
Rating:
5.0

Customer did not leave a comment.

Anna Vitari  |  Overall Experience 
Rating:
5.0

The U-Haul I had seemed very old and run down. The alignment needed to be checked for sure. I was having trouble driving it because it was so back and forth.

Ashley Watson 
Rating:
3.0

Your representative is very nonchalant.

Allan Browder 
Rating:
5.0

Customer did not leave a comment.

Browns Bridge Church  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

madhan tanguturi 
Rating:
5.0

Customer did not leave a comment.

Mark Barry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Dinan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Allen Smith 
Rating:
5.0

Everything and Da’mon was excellent!

Peter Deyo 
Rating:
5.0

Getting the storage unit was easier than I thought it would. The manager was very friendly and brightened my day. His smile was contagious. Thanks for explaining and being patience with me.

Karel Waterbury  |  First Impressions 
Rating:
5.0

I love all the people at our storage facility. The only thing I have a problem with is when I want to speak with them and it rolls over to the general customer service and not the store.

lisa sweat  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily Tatum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly Wood  |  First Impressions 
Rating:
5.0

I have worked with the Mgr before and he is awesome. His customer service is perfect. He truly takes care of his customers he puts them first. I would go by to him every time I need a truck or storage facility. To me he gets 110%. Looking forward to working with him again in the future. He shows he is truly dedicated to his job. Good work!!!!!

David Queen  |  Overall Experience 
Rating:
4.0

My biggest complaints are: The price increase, which is just part of life lately since the cost of everything is going up AND the fact that the unit has a leak in the ceiling which soaked everything in my unit. I don’t know if it’s a toilet or just a water drain but it was disgusting!

MICHAEL REDD  |  Overall Experience 
Rating:
3.0

Facility was fine and accessible. Female rep at the office seemed like she hated being there and that definitely projected on us as customers. She had no customer care skills whatsoever. Everything from her tone, her facial expressions to her explanations of the services and prices..

Cynthia Venditti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Langill  |  Overall Experience 
Rating:
5.0

BEST PLACE EVER!!!!! Amazing service. So helpful and patient. We will be customers forever!

Marry Allmon  |  First Impressions 
Rating:
5.0

My uhaul experience was fantastic. The manager there, De'Mon was A1. Very thoughtful, personable, helpful, all around, just a good person. Give him a raise.

sam florexil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Hucks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD BURGESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joi Bevelle  |  Overall Experience 
Rating:
5.0

D’mon the manager was wonderful , helpful always , friendly, efficient , professional, I just loved him ,he’s the best manager ever …I’ve been there for over 7 years the service was impeccable with D’mon. At 3060 Keith Bridge Rd Cumming Georgia 30024 location. ❣️

JANICE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tino Mowatt  |  First Impressions 
Rating:
3.0

De Mon was pleasant and helpful

Nancy Vigeant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Leonard  |  Overall Experience 
Rating:
5.0

Hate how prices always went up but that happens everywhere. Would also suggest motion lights within the hallways for units that don’t require opening the door. Had a situation where all the light went out and running to the door to get them to open isn’t safe.

Jessica Lane  |  Overall Experience 
Rating:
4.0

Had no direction to my unit or on how to exit the facility once inside.

Matthew Hostetler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mahmood Rahman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahmood Rahman  |  First Impressions 
Rating:
5.0

General manager is amazing

Karen Starnes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Shanyfelt  |  Overall Experience 
Rating:
5.0

Absolutely the best uhual moving and storage I have been too!!!

MARIE PRATHER  |  Overall Experience 
Rating:
5.0

I as you need

Angela Rigg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY COLLIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Feng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TB MATHEWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith Clinton  |  First Impressions 
Rating:
5.0

The things we stored remained in good condition with no damage from water or pests. Our rental duration was a bit more than 2 years. Final access by the moving truck was easy. The rental rate was competitive.

Kim Strickland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH FISHBACK  |  First Impressions 
Rating:
5.0

The manager De man was very friendly and helpful.

Brian McKinzie  |  Overall Experience 
Rating:
4.0

Our move took much longer than we thought. By the time we got there & unloaded, we were locked into the storage facility parking lot (after 9pm) & had to call someone who was on call to let us out. It was a few minutes delay, but it's nice to know people aren't coming & going at all hours! A short delay, but worth it, even as tired as we were!

ROBI KLEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross Vacarella  |  Overall Experience 
Rating:
1.0

Feel free to call me. 770-547-9496 Major problem I cannot explain here. I'll never use uhaul again.

Michael Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross Vacarella  |  First Impressions 
Rating:
5.0

Manager was very helpful!

ARTHUR JESIONOWSKI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Perry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mia Sherrer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chirag patel  |  Overall Experience 
Rating:
4.0

A bit pricey but always helpful.

JOSEPH TEIXEIRA  |  First Impressions 
Rating:
5.0

Everyone is always courteous and pleasant and willing to go the extra mile. They ROCK Customer service at it’s finest😁

JANET BLASE  |  Overall Experience 
Rating:
4.0

Wanted an outside unit and never got one

Paula Perry  |  Overall Experience 
Rating:
3.0

Prices are too high

Jennifer Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Special-Schmidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN FUGITT  |  First Impressions 
Rating:
5.0

I would recommend this place to everyone who is interested in renting and the staff is very professional and nice and polite

laurene plummer  |  Overall Experience 
Rating:
5.0

Very satisfied with the operation was the only place open within the next 50 miles for storage on a Sunday so it was super convenient the employees there were very helpful and made sure everything was done correctly

tyler kopazna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan Martinez  |  Overall Experience 
Rating:
5.0

Staff at location was great. Only issue was we had a unit reserved there that was never available, which was done by the call center im assuming. But, things worked out.

Sarah Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david askew  |  Overall Experience 
Rating:
5.0

De'mon was great to work with.

Andy Hendrix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Boyle  |  First Impressions 
Rating:
5.0

Demon and crew are great as always.

Zachary Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allene Gossman  |  Overall Experience 
Rating:
5.0

Young guy was super nice when I stopped in. He told me he had something coming available and would call me. He called the next day. I moved in over the phone because I was sick. I still haven’t seen the unit but he let me go ahead and get it so it would still be there. When I tried to call him I was taken through all kinds of different people until they had him call me. He was great!

scott smith  |  First Impressions 
Rating:
5.0

Great place!! De’Mon was a pleasure to do business with!

Amy Chiasson  |  Overall Experience 
Rating:
5.0

This was the best storage experience I ever had. Thank you!!!

Sealenia Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pamela Fincher  |  Overall Experience 
Rating:
5.0

Except for the main gate being broken for over a month (and no one advising us of it), it was a great experience. Should have received some type of discount or a free month or at least call us and let us know.

Alan Handle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer Teillon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra RICHARDSON  |  Overall Experience 
Rating:
5.0

We have rented units several times over the last few years and had always been a good experience. There are places closer but not willing to try a new place.

cathy stockton  |  Overall Experience 
Rating:
4.0

Staff was wonderful and helpful, but the facility looks a little old, dated. The only real negatives were small: 1) no lighting inside the unit; and 2) our unit was dusty and filled with spider webs and eggs, so not completely cleaned out before we opened the unit. Also, our unit is against the outside wall and there is a 2-inch deep and 5-inch wide depression built in to the concrete floor along the outside wall that is impossible to sweep. We will take a battery powered shop vac next time we go. We do highly recommend U-Haul Moving & Storage of Cumming.

David Traeger  |  First Impressions 
Rating:
5.0

Very very nice and helpful folks!

Pam Rainwater Law  |  First Impressions 
Rating:
3.0

I rented and paid for a 10x10 unit on 11/27/21. I came back on 12/5/21 to put a lock on and start putting things in. My unit was rented to someone else!! Just because it was empty!! He said that because it was empty for a week they assumed I moved out!! Regardless of it being empty or not I rented that unit and there was no payment due until 12/27/21!!! I just don't understand how that happened...

Deidra Waters  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Sue Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maggie thiltgen  |  First Impressions 
Rating:
5.0

Mr. Goode did an excellent job of making sure all of my needs were taken care of.

Amos Guider  |  Overall Experience 
Rating:
5.0

Devon was a super nice guy he help me out a lot and he was very nice

Ron Mcgeehen  |  First Impressions 
Rating:
4.0

My reservation was lost somehow, and the employee had to scramble to find me a unit.

BRADLEY HUFF  |  First Impressions 
Rating:
5.0

Never had a problem

DAVID SEWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Fishell  |  Overall Experience 
Rating:
5.0

Definitely good people and good place to store your goods.

Ularbek Akmatov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Bender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Abeyta  |  First Impressions 
Rating:
4.0

Kyle was great to work with

Paula Talley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele miles  |  First Impressions 
Rating:
5.0

Had a great experience at this location. All went according to information we were given as we rented the space including the move out. Very clean space and felt very comfortable and safe in area. Staff members were helpful. Will definitely return to this Cumming location if storage or rental are needed in the future.

Mary Farmer  |  Overall Experience 
Rating:
5.0

Mr. Goode was very helpful.

Larry Holbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Sue Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Manning  |  Overall Experience 
Rating:
5.0

On the first call, De'mon answered and he took care of our needs immediately. I couldn't have asked for a kinder, more efficient employee. Throughout this entire year he has helped us through our needs for storage, always with a smile on his face, and a wonderful attitude. At last we were able to take our furniture home and begin our lives again. Sad to leave U-Haul and De'mon, Thank you for having such an exemplary employee. Sincerely, Jeanne Peterson and Paul Danielson 701 Somerton pl Cumming ga 30040

jeanne peterson  |  Overall Experience 
Rating:
5.0

Staff have gone well above board to insure support for me.

Larry Holbert  |  First Impressions 
Rating:
5.0

The employees were very helpful and would go out there way to make sure you are happy. They will even help if you accidentally have a flat tire on their property they will help as much as they can

Christina Waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Church   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALISON PALMOUR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDIP ADHIKARI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Osgood  |  Overall Experience 
Rating:
5.0

The staff is amazing and the service is simply the best!

Thomas RITCHIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PETT  |  Overall Experience 
Rating:
5.0

Demond and his team are very friendly.

Stephen Guillory  |  Overall Experience 
Rating:
5.0

Friendly and courteous staff.

Kendra Bagwell  |  Overall Experience 
Rating:
5.0

Never even knew this was an option to store until the Manager advised me... Was the best decision I ever made. Will always use U-Haul for any move in the future!!

Elizabeth Gwaltney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Barrett  |  Overall Experience 
Rating:
5.0

De'mon was outstanding.

Gary Craig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence Blackmon  |  Overall Experience 
Rating:
5.0

The folks in staffing were friendly and very helpful. While I would be on site, I would always see one of them making security checks and doing a walk through. It’s a good feeling to know that my possessions were safe. Would definitely use them again! Thanks!

Stephen Fosse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Dempsey  |  Overall Experience 
Rating:
5.0

The Personnel at this location - have been life savers.. My move was so stressful, but the personnel worked to assist me with each issue I had - from advising about the moving boxes and the storage facility. I would never have made it without all of their helpful insight. The manager made me feel as if he truly cared about me a person - rather than a dollar sign.... De'Mon Goode - Thank you for all your help...You saved me ! U-Haul - > Never let him go.... Thanks again to the team and the

Elizabeth Gwaltney  |  First Impressions 
Rating:
5.0

U-haul charges a full month for any portion of a month. They did say maybe one or 2 day additional will avoid paying another entire month. The do not pro-rate. That gives them the opportunity to collect 2 rent amounts from 2 different renters for the same space. It would be very good business to pro-rate so the renter could move when the timing works for them. I will probably look elsewhere the next time. The Management for this Cumming Office were very nice, but their hands were tied by Corporate. Also, keep in mind if you reserve a space or vehicle in an office the Corporate computer order system can negate your reservation.

Robert Altshuler  |  Overall Experience 
Rating:
5.0

Love the manager

Paula Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Waters  |  First Impressions 
Rating:
5.0

Excellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.

Thomas RITCHIE  |  First Impressions 
Rating:
5.0

This is by far the best experience renting a storage unit. De’Mon did a wonderful job . He is personable, knowledgeable and extremely helpful. Will definitely recommend this company and this location without a doubt!

elena hill  |  Overall Experience 
Rating:
5.0

The staff of Uhaul are always helpful and courteous. The only problem with Uhaul is its computer system, needs upgrading. Too many problems encountered to mention and this thakes up staff time to correct or get data entered.

Ronald Strange  |  Overall Experience 
Rating:
2.0

Failure to prorate my last months rent after 18 months is disappointing. I was delayed moving into rebuilt house by one day It cost me one months storage fee. I will never use U-Haul again

Paul Parrish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared Webb  |  Overall Experience 
Rating:
5.0

De'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.

Michael Gintoli  |  First Impressions 
Rating:
3.0

U-Haul Corporate is great, but this is the second time this particular location has tried to rip me off. The first time they tried claiming that I drove over 100 miles and loaded a full large truck came back and unloaded it into the unit within an hour and a half. This was obviously false and corporate fixed the issue. This time I submitted online that I was ready to move out cleaned out the unit and submitted all necessary info including photos and the manager was not approving the move out. I almost got charged for another month because he wasn't doing his job and processing move out requests. I had to call corporate to get it done so I wasn't charged again. Again corporate is awesome, but this location has literally tried to drain me of hundreds of dollars due to ineptitude or malice with a bad attitude in the process. Whatever reason, this location just needs better management and live up to the level of service U-Haul corporate provides. I shouldn't have to go to corporate to work out the issues every time. I think this location just hopes people won't go or won't know to call corporate and will pay the money and let themselves be taken advantage of.

NICHOLAS BURKE  |  Overall Experience 
Rating:
5.0

I sincerely appreciate the time you took making sure my needs were met in such short notice. Thank you!

Brian Lawler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia Petershagen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david askew  |  Overall Experience 
Rating:
5.0

Great staff!

Russell Carruth  |  Overall Experience 
Rating:
5.0

Unit and the building was very clean. The location is convenient.

Adam Trammell  |  First Impressions 
Rating:
4.0

I relocated several years ago to take care of my parents. My things were in storage for 5 years, They were excellent and facility was secure thigs were as I left them. Great job

THERESA AKERS  |  Overall Experience 
Rating:
5.0

We had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .

Cory Stansell  |  Overall Experience 
Rating:
4.0

De'Mon is wonderful! Very helpful staff!!

Frank Treece  |  Online Move In 
Rating:
5.0

The staff was very friendly, and extremely helpful.

Anna Montgomery  |  Overall Experience 
Rating:
5.0

De’Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.

William Hogan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cory Stansell  |  First Impressions 
Rating:
5.0

De’Mon and the folks up at Uhaul storage were top notch in my book. They treated me better than most of my family does. These guys truly care about the people that they help. And I really needed that in the situation I was in, truly grateful. Thank you, thank you, thank y’all.

James Pendley  |  Overall Experience 
Rating:
5.0

The manager (name I forgot ) and Kyle were both exceptionally helpful to us. They really were friendly and easy to work with.

Angela Finder  |  Overall Experience 
Rating:
5.0

The young man on the counter was excellent.

Alex Borbely  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHY WILDER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Bianchi  |  Overall Experience 
Rating:
4.0

Kyle was very helpful during the entire process. The only issue we ran into was an employee giving away my unit reservation which was very inconvenient. Kyle apologized and helped me get into another unit, although it is more expensive.

Alexis Younes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MASOOD AFSHAR  |  First Impressions 
Rating:
5.0

From the first phone call till I actually met Mr. Goode, I was pleasantly and efficiently welcomed to the Facility. My requirements were met and everything I needed was attended to. I wish the outside door was secure, perhaps that will be attended to in the future. I WOULD HIGHLY RECOMMEND THIS U-HAUL TO OTHERS. THANK YOU, J.P.

jeanne peterson  |  First Impressions 
Rating:
5.0

Very good experience for the couple of months I needed to store some things in order to work on the house.

cathy stockton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Odom  |  First Impressions 
Rating:
5.0

Staff was fantastic and always very helpful!

JOHN VOIGT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Leone  |  First Impressions 
Rating:
5.0

Very Friendly and helpful Staff. Very clean and easy access to the storage.

Jude Rinaldi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN GRIFFITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonjaih Johnson  |  Overall Experience 
Rating:
5.0

The entire staff was always helpful and my items were always secure. This is the only place I would recommend in the area. Thanks!

sharon moncada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry bone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Tetley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Money  |  Overall Experience 
Rating:
3.0

The temperature in the climate controlled during the daytime hours were excessively higher than one would expect from a climate controlled unit (90 plus)

SHANA SCHOMMER  |  Overall Experience 
Rating:
5.0

Great staff!! I love this location!

Ericka Taylor  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.

mike rohrer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Lynn  |  First Impressions 
Rating:
5.0

Da'mon and Jeremy went out of their way to make our experience amazing. We had a huge mix up on our storage facility and that is what led us to this location. They immediately jumped in and did all the could to make it work for us and make sure we were happy. They were extremely patient with us as we worked through which size storage we would need. They answered all of our questions thoroughly and never seemed annoyed that we were asking yet again, another question. It was a Saturday and they were extremely busy, but they were kind and respectful to all that entered and greeted everyone with smiles. I would recommend this storage facility again and again!

Bailey Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Wile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanna Schommer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Koo  |  Overall Experience 
Rating:
3.0

Info provided to central online did not make it to local system, had to repeat

Terry Garber  |  First Impressions 
Rating:
5.0

Very nice and efficient. Also took heed of social distancing guidelines which are important right now.

BRITTNEY CAVINESS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ryley Lombard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Van Buren Ellison  |  Overall Experience 
Rating:
5.0

I cannot remember the name of the guy who helped us at your site, but he's got red hair and looks like a poster child for Ireland! He unhooked our trailer when we arrived, helped us get a storage unit that was suitable for our stuff and needs, and was the guy we talked to throughout our stay through making reservations to leave. On the day we left there was another guy there who was just as helpful - so you have a wonderful staff there. A great overall experience, nice job UHaul!

Carol Suiter  |  Overall Experience 
Rating:
3.0

Staff are awesome. Hours are lousy.

Andrea Keene  |  First Impressions 
Rating:
5.0

Fast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.

Madison Corley  |  First Impressions 
Rating:
5.0

Great service

Sidney Heard  |  Overall Experience 
Rating:
5.0

I had a fantastic experience with this Uhaul storage space. De’mon was always helpful, kind, and professional. Highly recommend.

Melanie Peretti  |  Overall Experience 
Rating:
5.0

Fantastic experience with people that really care

James Holst  |  Overall Experience 
Rating:
5.0

Quality storage

Joseph Davis  |  Overall Experience 
Rating:
4.0

Good Experice so far

Andrew Eckert  |  First Impressions 
Rating:
5.0

Your manager there is awesome.

christopher COLE  |  Overall Experience 
Rating:
5.0

they were very helpful and friendly and explained things we had a question about we would recommend this facility to everyone as the are very friendly and are genuinely there to help people

Harley Stoller  |  First Impressions 
Rating:
5.0

Everyone has been very attentive and helpful. Very pleased with the overall experience. *U-Box model is convenient and cost affordable. UHaul, take the logistics to nxt lvl, using RFID tags on boxes

chris snyder  |  First Impressions 
Rating:
5.0

Thank you!

josh baker  |  Overall Experience 
Rating:
5.0

Good storage

Matt Bloom  |  Overall Experience 
Rating:
5.0

Thanks again.

STEVEN IDE  |  Overall Experience 
Rating:
5.0

The manager is awesome!

Niki Haynes  |  First Impressions 
Rating:
5.0

Very clean, everyone was nice

Walter Griggs  |  Overall Experience 
Rating:
5.0

Great service !

Anatoliy Holovach  |  First Impressions 
Rating:
5.0

Amazing staff and units! I was so happy with the service provided- the staff went above my expectations Highly recommend!! This Uhaul location will be successful!!!

Erica Collins  |  Overall Experience 
Rating:
5.0

Service was very professional.

William Dresch  |  First Impressions 
Rating:
5.0

The manager was wonderful and very helpful

Carol Royer  |  First Impressions 
Rating:
5.0

Good Value

Joe Racanelli  |  Overall Experience 
Rating:
5.0

Owner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.

Jim Cash  |  First Impressions 
Rating:
5.0

Everything was handled with professionalism and courtesy. The young lady who helped us was a great example of providing great customer service!

Sandra Brittain  |  First Impressions 
Rating:
5.0

This is the first time I was need of a storage unit & this was a very positive experience from start to finish. The people in your company were knowledgeable and kind, thank you!

Clara Festa  |  Overall Experience 
Rating:
1.0

I called in to reserve a parking spot for my car. Customer service sent me to a location that didn’t have a parking spots available. I was quoted $54.00 a month. Now I’m paying $144 a month for storag

Amos Guider  |  First Impressions 
Rating:
5.0

The attendant explained all fees and drove me personally to the unit.

Tonjaih Johnson  |  First Impressions 
Rating:
5.0

After 11 years I always felt my storage space was safe and secure. I appreciated the fact that I could access it anytime it needed to. I would definitely recommend this storage facility.

RICHARD EASTMAN  |  Overall Experience 
Rating:
5.0

I was there for roughly 7 years and everyone was always courtesy and helpful, very professional.

JOE COUVILLION  |  Overall Experience 
Rating:
5.0

Good place good service

DARRELL YOUNG  |  Overall Experience 
Rating:
5.0

From my first phone call to renting my storage space the entire process was a breeze. Everyone was knowledgeable & kind, it was most defiantly a positive experience!

Clara Festa  |  First Impressions 
Rating:
5.0

Always good doing business here.

Jennifer Clark  |  Overall Experience 
Rating:
5.0

Damon, Always provided me with excellent customer service. His staff was always friendly and helpful.

BRUCE WHITE  |  Overall Experience 
Rating:
2.0

. When I 1st moved in I rented a truck from you haul had to leave my stuff there because they didnt take the lock offWhen I 1st signed up and paid the money they did not take the lock off for 2 days.

tim rider  |  Overall Experience 
Rating:
1.0

Was told they had a space for my 37’ RV and when I got there , they only had room for 25’. Then they couldn’t get me refunded. Found a place 10 miles away.

Gary Williams  |  First Impressions 
Rating:
5.0

Demond (I’m sorry if I spelled this wrong) is so polite and helpful. I’m sure the rest of the staff is as well, we just had the pleasure of dealing with him when we came in.

dawn pruitt  |  Overall Experience 
Rating:
5.0

The service at this location was UHAUL’s saving grace. Not sure if it was just Georgia and it’s Southern hospitality but my experience with UHAUL prior to this was just awful.

Mauricia Williams  |  Overall Experience 
Rating:
1.0

I put my belongings in your faculty and the warf rats destroyed my property and The only thing that u Haul could said to me was you didn’t choose the apporiate insurance to cover you belongings .

RAMONA SOUTHERN  |  Overall Experience 
Rating:
1.0

Staff was very unfriendly like we were bothering them

Justin Cone  |  Overall Experience 
Rating:
5.0

Very friendly, great service. They provided exactly what I needed and answered all of my questions! This is a great place!

Sally Hammons  |  Reservation 
Rating:
5.0

Excellent experience with U Haul Storage of Cumming!! After 2 years of storing furniture and other home items, everything was as it was when it was placed in the unit. Friendly staff, too! Thanks!!

PAMELA ROBINSON  |  Overall Experience 
Rating:
5.0

Great services!!!!!!!

Suada Nisic  |  Reservation 
Rating:
5.0

Staff was very helpful in querky situation when it was time to unload. Would most definitely refer and use again.

russell mionie  |  Overall Experience 
Rating:
5.0

Very good service , staff very friendly ,thank you very much !

Naijie Yao  |  Overall Experience 
Rating:
5.0

Great service

Derrick Kelly  |  Reservation 
Rating:
1.0

I will never in my life use uhaul storage again. The customer service was awful after the change in management. When Randy and Tonya were there the customer service was top notch but not anymore.

ASHLEY LEDFORD  |  Overall Experience 
Rating:
5.0

I was there for over three years, stored my car there and some other items. NEVER ONCE did I have any evidence of rodents, and the renters on either side of me said the same.

MARK CHRISTOPHER  |  Overall Experience 
Rating:
5.0

Efficient and courteous staff. Clean and secure facility

Alan Roberts  |  Overall Experience 
Rating:
5.0

Great experience!

Laura Brown  |  Overall Experience 
Rating:
5.0

7-7 is a little restrictive. But, could be worse.

Thomas Larson  |  Overall Experience 
No reviews have been submitted for this location.

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