Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Joshua was awesome - very thorough - no questions or issues. I would highly recommend the CB store!
Larry Nichols
Rating:
3.0
The U-Haul leaked and damaged boxes when it was raining.
Crystal Morris
Rating:
5.0
Great!! fast and friendly staff very helpful and all of them were just on par. Thank you
Della Jackson
Rating:
4.0
Customer did not leave a comment.
Carol Keener
Rating:
4.0
Customer did not leave a comment.
Lisa Hymer
Rating:
5.0
Great customer service. The guy was really nice and quick and friendly
Zacary Nuttall
Rating:
5.0
Customer did not leave a comment.
Courtney Knight
Rating:
5.0
Customer did not leave a comment.
Timothy Baimbridge
Rating:
5.0
So so friendly
shirley day
Rating:
5.0
Staff were all super awesome. Great customer service, super friendly. We left with a smile 😁
Kevin Anderson
Rating:
5.0
Customer did not leave a comment.
Kimberly Gray
Rating:
4.0
What A Great Customer Service Base and Support team. I Highly appreciate the kind of service they provide to your customers …
Vincent Valadez
Rating:
4.0
Customer did not leave a comment.
Bailey Mueller
|
Overall Experience
Rating:
5.0
Dealt with Amber again. She was very busy but still very helpful and professional. Thank you again Amber
Candice Cabudol
Rating:
5.0
The people that work there are the kindest most helpful people I have ever encountered with am customer service. They have made my move a lot easier. Thank you 🙏
Christa Olson
Rating:
3.0
Customer did not leave a comment.
Sharlene Dempsie
Rating:
3.0
Customer did not leave a comment.
Robert Raper
Rating:
5.0
Customer did not leave a comment.
rose brock
Rating:
5.0
Customer did not leave a comment.
Austin Robertson
Rating:
5.0
Thank you for helping us move our furniture and making the process so easy!
Haley Jurkiewicz
Rating:
4.0
I turned in Truck and Trailer on a Wednesday. On Sunday I got a call that I hadn't turned in trailer. I told them I did and he apologized later.
Marco Valle
Rating:
5.0
Customer did not leave a comment.
Shannan Ahrens
Rating:
5.0
Great customer Service
Armando Martinez
Rating:
5.0
So friendly and helpful, would definitely recommend!
MARY NAGY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marco Valle
Rating:
5.0
Customer did not leave a comment.
Lynn Barton
Rating:
4.0
Everything was great, very helpful too. My only suggestion is that the U-Haul local phone number , should be more readably available instead of the U-Haul number in the Philippines.
Brenda Sullivan
Rating:
5.0
Customer did not leave a comment.
Douglas Hull
Rating:
5.0
Customer did not leave a comment.
bob labare
Rating:
5.0
Customer did not leave a comment.
Aaron Speakman
Rating:
5.0
The staff were extremely courteous and helpful. The equipment was in great shape and served our needs for the day.
Deborah Rudd
Rating:
5.0
Great service! Thank you
Sarah Hansen
Rating:
5.0
Customer did not leave a comment.
Gary Plummer
Rating:
5.0
Pick up and drop off was easy
Kevin Stanford
Rating:
5.0
I was very happy with my move & my truck
judy dietz
Rating:
5.0
Everyone super nice an excellent an eager to help at all times
Brad Holmes
Rating:
5.0
Extremely friendly and helpful. Best customer service
MORGAN pavlovich
Rating:
5.0
Customer did not leave a comment.
Gary Plummer
Rating:
5.0
Staff at Coos Bay uhaul were amazing! Friendly and helpful.
Angela Wilson
Rating:
5.0
Customer did not leave a comment.
Leo Barker
Rating:
5.0
Customer did not leave a comment.
Adam Hecht
Rating:
5.0
Nothing…this location doesn’t install hitches or brake controllers but their customer service in every other regard is superior to any Uhaul dealer on the West Coast!!!
James Wright
Rating:
4.0
Customer did not leave a comment.
BRIAN PFAUCHT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander Russell
Rating:
5.0
Customer did not leave a comment.
Don Lanway
Rating:
5.0
Customer did not leave a comment.
Jim mannenbach
Rating:
5.0
Customer did not leave a comment.
Alyssa Sutherland
Rating:
5.0
Customer did not leave a comment.
Timothy Baimbridge
Rating:
5.0
Customer did not leave a comment.
Wendy Moreiko
Rating:
5.0
Very satisfied with staff and equipment. Was treated with respect and employees were helpful with setting up trailer and double checking tires and lights! Excellent dealership!
Paul George
Rating:
4.0
Great experience, however i paid in cash and left a 60 deposit. At the end of my one move the cash would only be refunded in a mailed check .
It would be better to know that in advance when paying in cash .
Thank you , Terry
Terry Kuntz
Rating:
5.0
I won't go anywhere else. There are closer locations but these guys rock! Kick! Get the job done and actually care. Maybe it depends on who I am/who you are. They're real. No BS. They covered me and now they have my cover.
Ken Osheroff
Rating:
5.0
Customer did not leave a comment.
charles mahaffy
Rating:
5.0
Rear gate and ramp not kept in good condition.
NEIL ORNSTEIN
Rating:
5.0
Customer did not leave a comment.
Charlotte Ledesma
Rating:
5.0
Customer did not leave a comment.
Michael Watkins
Rating:
5.0
Joshua was truly a great employee. Friendly, helpful, hard-working and such a great and positive personality. I was impressed with the level of care and service that was provided this weekend hauling goods from a family move from California. This U-Haul locations gets 5 stars all-around!
Michael Francis
Rating:
5.0
Customer did not leave a comment.
Kathrine zanni
Rating:
5.0
No improvement needed..
JAMES TARVER
Rating:
5.0
I was unaware that I needed to return the tow dolly the same day to avoid needing to pay for 2 days. I rented it on the 6th and returned it on the 7th, so I was charged for 2 days. I rented it later on in the afternoon of the 6th, and returned it in the evening of the 7th. It was a little more than 24 hours, so I understand needing to pay for the extra day.
tim mcniel
Rating:
5.0
Customer did not leave a comment.
Richard Leedam
Rating:
5.0
Customer service was excellent, very nice crew her in Coos Bay. I would rent again
Elizabeth Ehlin
Rating:
5.0
All the staff at the Coos Bay, Oregon location are so very friendly and went above and beyond .
Unice Bacon
Rating:
5.0
Customer did not leave a comment.
Christopher Tough
Rating:
5.0
Wifi connection wasn't working that night and even with data I couldn't use the app to drop off. I had to connect to a different WiFi of a business near by to get it to work. Otherwise everything else was easy and great
BRANDON SAADA
Rating:
4.0
Check-in lady when I returned the trailer was super helpful and on top of it. Very quick return.
Mark Pimentel
Rating:
4.0
Customer did not leave a comment.
Dave Purcell
Rating:
5.0
Customer did not leave a comment.
John Yandell
Rating:
5.0
A++++ I'm here visiting my Grandparents from Ohio, hands down best experience of the dozens of uhaul places I have ever used.. Keep up the awesome job!!
Brandy Helfrey
Rating:
5.0
Very friendly service people
john gaskins
Rating:
5.0
Service was fast and convenient. The guy detached the trailer for me
Anthony Beaven
Rating:
5.0
Great service. Appreciated the ability to reserve online ahead of time.
Gregory Miller
Rating:
5.0
Customer did not leave a comment.
Nicholas Horn
Rating:
5.0
Customer did not leave a comment.
Lizbeth hermansen
Rating:
5.0
I was in and out in a few minutes.
Bruce Robson
Rating:
5.0
Please keep this employee, friendly, I was on my way with no worries
Bill Travelstead
Rating:
3.0
Using Chrome your website was incredibly frustrating. When I would try and log in, I got the message that it did not recognize my email. I have an account I have used for business fir several years. When I try to create a new account, it would not allow it stating there was already an account with that email. Try and open the account, it does not recognize the email. Back and forth, back and forth. If there had been Hertz nearby I would have used them.
Chris Amaral
Rating:
5.0
Tell customer about vehicle adnomilies before they use the vehicle. Mine had 2 issues that I had to inquire about.
Clarence Covely
Rating:
5.0
Quick, fast return. Attendant was professional and courteous. Thanked us, made it so easy.
Brian Litton
Rating:
5.0
I rather drop off my uhaul there than any other places in coos Bay. The best place I ever went to for a uhaul pick up and drop off. A great place and I highly recommend.
Moussa nijmeh
Rating:
3.0
Customer did not leave a comment.
Crystal Christensen
Rating:
5.0
Just as all days are not sunny and bright, all U-Haul dealers are not all the same. However, the U-Haul dealer in Coos Bay, Oregon is exceptional. They are the BEST. Five stars are not nearly enough.
johnathan miller
Rating:
5.0
Sheldon and the whole crew are legendary!
Will miss seeing them regularly, but I shall return for another adventure.
Thanks for everything y’all!
Jordan Kermoade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Destralo
Rating:
4.0
Customer did not leave a comment.
Charles Toledo
Rating:
5.0
Customer did not leave a comment.
Doug Kirchner
Rating:
4.0
the auto transport surge brake did not work
Dennis Willis
Rating:
4.0
Everything was great, picked up vehicle during a rainy spell, had to unexpectedly wade through some deep puddles to get into the vehicle based on where it was parked. Maybe in future, think about pulling vehicles out of water for renting customers.
John Taylor
Rating:
5.0
Absolutely outstanding service. And I mean service. It wasn’t like walking into a store and having to beg for attention. These guys have it down! And then, this was a one-way trip. So I go to Salem and happen upon another store that just treat you like a king, or queen, or whatever. first loop in Salem.
robert gerber
Rating:
5.0
Customer did not leave a comment.
Jesse Arteaga
Rating:
5.0
Customer did not leave a comment.
Mellissa shyrer
Rating:
2.0
Customer did not leave a comment.
John Muir
Rating:
5.0
Customer did not leave a comment.
Laura Saunders
Rating:
5.0
Customer did not leave a comment.
Asley Hatmaker
Rating:
4.0
We definitely needed a second one. Everything was safe and secure and arrived on time.
Richard Knight
Rating:
5.0
Customer did not leave a comment.
Amanda Watson
Rating:
5.0
Customer did not leave a comment.
Carol Keener
Rating:
5.0
Sheldon and his crew were extremely professional and friendly. They were very helpful and made the moving experience alot less stressful.
lisa miller
Rating:
5.0
We were very satisfied with the service from the reservation process to the check out and return of the rented trailer.
jim croff
Rating:
5.0
Customer did not leave a comment.
konrad Stuebgen
Rating:
4.0
Satisfied!
Pamela Cooper
Rating:
5.0
Very friendly.
James Kamps
Rating:
5.0
Customer did not leave a comment.
Stephen Kinsley
Rating:
5.0
Nothing. The men working this location were excellent.
Laura Boykin
Rating:
5.0
No signs of rodent Infestation. That is a big issue in most storage facilities.
Thank you for the safe and secure facility.
LINDA WATERSTREET
|
Overall Experience
Rating:
5.0
The staff at Coos Bay U-Haul are beyond compare.
pat murphey
|
Overall Experience
Rating:
5.0
Very friendly staff who knew what they were doing, really good experience and I would definitely recommend to others.
MARY NAGY
|
First Impressions
Rating:
5.0
I highly recommend to you all the facility /storage in coosbay to all my friends and family. Excellent most caring staff that I would consider family. Just amazing people. I had an amazing experience out of all the storage units that I’ve had. but this one hands-down was the absolute best.
jenna owens
|
Overall Experience
Rating:
5.0
Amber is the sweetest woman that has ever walked this earth! Her husband (one day I will remember his name. Sorry) is so kind and helpful! Their GM is a great guy, you can really tell he cares about his business and customers. 10/10 amazing customer service, easy and secure storage, positive environment.
Makenzie rasumssen
|
Overall Experience
Rating:
5.0
Sheldon at the Coos Bay location was amazing and very helpful and understanding.
If I need anything from U-Haul in the future I will go to his store.
MARK DONALD BERGERON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jenna owens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Barnett
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amber Walston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica James
|
First Impressions
Rating:
1.0
This location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!
Jamie Penn
|
Overall Experience
Rating:
5.0
The staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.
Kerstin Dahlstrom
|
First Impressions
Rating:
5.0
Great bunch of people, Friendly and very helpful.
Namaste Sommer
|
Overall Experience
Rating:
5.0
Overall it was a very pleasant experience, and I would gladly recommend your company.
Valerie Martin
|
Overall Experience
Rating:
5.0
I could not have had a better experience. The staff at U-Haul has been amazing!
DAN RAY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
david howenstine
|
Overall Experience
Rating:
2.0
Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.
Tanya Rasley
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
zebidiah brown
|
Overall Experience
Rating:
5.0
Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!
Tina Rossback
|
First Impressions
Rating:
2.0
Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.
Theresa Harper
|
First Impressions
Rating:
3.0
The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.
JOSHUA BURNETT
|
Overall Experience
Rating:
3.0
I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.
ALYSSA Sutherland
|
Overall Experience
Rating:
3.0
Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.
Wilmer Hart
|
Overall Experience
Rating:
2.0
The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it.
My unit was always blocked by trucks or other equipment!
Not easy to get in and out of, honestly the worst experience ever .
Rick Winkley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
dean adams
|
Overall Experience
Rating:
5.0
Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!
Karen Heistand
|
First Impressions
Rating:
5.0
Everytime I went in the guys were always very helpful and pleasant.
brian LEON
|
Overall Experience
Rating:
5.0
Michael and the team in Coos Bay went above and beyond! Thank you!
Jim Towan
|
Overall Experience
Rating:
5.0
After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend
Jennelyn Barsotti
|
First Impressions
Rating:
5.0
Everyone was helpful and professional.
Teri Grier
|
First Impressions
Rating:
5.0
Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you
archie rhodes
|
Overall Experience
Rating:
5.0
Mike at Coos Bay was awesome
Tina Wagner
|
Overall Experience
Rating:
4.0
Both gentlemen were very helpful and worked with me to insure that everything was done well.
David Robinson
|
First Impressions
Rating:
4.0
Done
Mary Keenan
|
Overall Experience
Rating:
3.0
They ate very helpful
Rosella E Lanham
|
Overall Experience
Rating:
5.0
Always friendly and helpful. I will definately use Uhaul again!
tamara bruns
|
Overall Experience
Rating:
5.0
We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.
daniel salyers
|
Overall Experience
Rating:
3.0
I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.
Christina Peterson
|
Overall Experience
Rating:
5.0
The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful
CHARLIE MORTON
|
Overall Experience
Rating:
5.0
This company is the best . this company helps me matter what how hard the
Day was. Thankful appreciated everything they did for me..
Rosella E Lanham
|
Reservation
Rating:
5.0
We appreciate the helpful and friendly staff and the clean storage unit.
daniel salyers
|
Reservation
Rating:
1.0
They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics
Janette McKercher
|
Overall Experience
Rating:
5.0
That guy that was working was way cool respectful helped out solid guy
archie rhodes
|
Reservation
Rating:
5.0
Helpful and friendly, best storage facility I've had. Best staff ever.