Customer Reviews for U-Haul Storage of Coeur D' Alene

7,943 reviews

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jim yozamp 
Rating:
5.0

Customer did not leave a comment.

David Lavielle 
Rating:
5.0

Thank you so much for a wonderful experience. I will let my friends know Thanks again

Don Miller 
Rating:
5.0

I called to ask if anyone turned in my brand new box cutter I left in the cab of truck lower dash cubbie. No call back

Sheila Oxner 
Rating:
5.0

Customer did not leave a comment.

Bethany Allen 
Rating:
5.0

Very nice staff and clean facility. Nice inside storage unit.

Aaron Sutton  |  Overall Experience 
Rating:
5.0

The lady in charge there is friendly and very knowledgeable. I have been renting t trucks and trailers cheer for years. Also the men that hook up the trailers are always fast and efficient. Soory I can’t remember names.

CHARLES MCINTOSH 
Rating:
5.0

My experience was wonderful! Thank you!

Miranda Campbell 
Rating:
1.0

To improve your service, stop ripping off customers who know how to use google maps. I rented a sub-par van for $19.95 plus mileage. When I picked up the van, I was told that I would have to replace the gas I had used. We estimated 40 miles of use and I signed the contract. My house is 5.5 miles from UHaul. I drove the van to my house and loaded up my stuff. To avoid extra mileage, my partner followed me back to Uhaul, so that I could have my truck parked at the Lowes across the street when we returned the van. I then drove the van to a consignment store 9.4 miles from UHaul. I dropped off my stuff and drove it back to Uhaul. I stopped at a gas station down the street from UHaul and had to put in $15.00 worth of gas for a vehicle that I had drove for a total of 30 miles. When I dropped off the van, i assumed i would get a small refund. Instead, I was old that i was being charged for 46 miles! I had to pay $60,00 plus $15.00 in gas for a van i had for 2 1/2 hours and drove 30 miles. This is a massive scam. The odometers are rigged similar to taxis, so customers are forced to pay for extra miles they did not drive. I will never recoommend this service to anyone and I hope one day Uhaul is held accountable for scamming its customers.

Melissa Mateer 
Rating:
5.0

Customer did not leave a comment.

Daniel Olson 
Rating:
5.0

The General Manager and staff are always extremely helpful and very professional-ILove this location!! Thank you!

Tamara Stanley 
Rating:
5.0

Customer did not leave a comment.

Mark Rimmer 
Rating:
5.0

The customer service was great. Even when I had to call to switch my pickup time.

Irene Jacks 
Rating:
5.0

No improvement necessary. Installation was very fast and efficient.…less than an hour.

jessie bekken 
Rating:
5.0

All was just as should be. Great Day!!

Daniel Larson 
Rating:
5.0

Customer did not leave a comment.

Diane Christel 
Rating:
5.0

Customer did not leave a comment.

Keith Marshall 
Rating:
4.0

Customer did not leave a comment.

Jason Evenson 
Rating:
5.0

Customer did not leave a comment.

STAN SHAPIRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ransom 
Rating:
5.0

Customer did not leave a comment.

Shannon Robinson 
Rating:
3.0

Have the equipment available at the location where the reservation is made. I have never had a good experience with Uhaul in this regard.

Russell Long 
Rating:
5.0

Great service. In and out in just a few minutes. Same with drop off.

THOMAS TAYLOR 
Rating:
5.0

Easy and fast online reservation. Easy access to climate controlled storage unit. Facility was clean and well maintained. Worth the extra money for the easy access, security and fast reservation online.

Kaitlin Twardowski  |  Online Move In 
Rating:
4.0

Equipment was good, people were very friendly and helpful. As normal computer systems were down causing problems, U-Haul needs much better IT/Programing Department. You should act like a nationwide company.

Daniel Harris 
Rating:
5.0

Customer did not leave a comment.

Chad Selby 
Rating:
5.0

Not a thing, they were excellent.

David Casteel 
Rating:
5.0

Customer did not leave a comment.

Tanya Priddis  |  Overall Experience 
Rating:
5.0

Nothing really. It was easy and well managed. The employees knew exactly what to do and were friendly and helpful.

Stephen Walker 
Rating:
5.0

Drop off was quick and easy. No complaints.

Michael Reitmeyer 
Rating:
4.0

Customer did not leave a comment.

Thomas Carleton 
Rating:
3.0

Uhaul app sucks / doesn't work consistently. Can't rely on it to manage a reservation.

Tracy Denny 
Rating:
5.0

Staff did a great job. Everything went well.

Stephen Towles 
Rating:
5.0

Nothing. Great service 👏.

Kenneth Deming 
Rating:
5.0

Had troubles with web site. Customer service was quick and easy

Paul Schmidt 
Rating:
5.0

Customer did not leave a comment.

Wade Fehlman 
Rating:
5.0

Customer did not leave a comment.

Angela Colston 
Rating:
5.0

Customer did not leave a comment.

Al Hollis 
Rating:
5.0

Customer did not leave a comment.

Dan Hayward 
Rating:
5.0

Renee was very helpful

SHARI SUGIMURA  |  First Impressions 
Rating:
5.0

The pre-registration that is available online helps speed the checkout process a lot and also applies to the drop-off check-in.

Lawrence Hartman 
Rating:
5.0

Customer did not leave a comment.

Brent Pfundheller 
Rating:
5.0

Customer did not leave a comment.

joshua enlow  |  Overall Experience 
Rating:
5.0

This location runs like a top and the people are all friendly and helpful.

Paul Milam 
Rating:
5.0

No every thing was fine 😊

Laurie Thomas 
Rating:
5.0

I do business with them periodically. Always a pleasure to do business with.

jeff breault 
Rating:
1.0

The woman that rented me truck I have now dealted with twice, she is very rude and tried to change me for things I didn't get, like truck hand dolly and packing blankets, she needs to be trained in customer service!! Ashley at the call center was amazing. Drop off people in Cashmere were great and I would use them again.

david roberts 
Rating:
4.0

Customer did not leave a comment.

Brandon Wright 
Rating:
4.0

Customer did not leave a comment.

Mark Huffaker 
Rating:
4.0

Customer did not leave a comment.

Mark Huffaker 
Rating:
4.0

Customer did not leave a comment.

Al Hollis 
Rating:
4.0

Quick and no hassle return.

Charles lethbridge 
Rating:
5.0

Customer did not leave a comment.

Brian Tarello 
Rating:
5.0

Everything was great !!

Mike Sanders 
Rating:
4.0

Customer did not leave a comment.

jena miller 
Rating:
5.0

great customer service, clean truck, and ease of reserving online.

Aaron Sutton 
Rating:
4.0

Both uhauls that we rented leaked through the door and got a lot of our possessions wet and destroyed a couple pieces of furniture.

Casey Syth 
Rating:
5.0

Perfect for what I needed. Staff friendly and helpful. Truck was a bit under powered but that had no bearing on what I was doing.

Ian Russell 
Rating:
4.0

Good service. Easy to return after hours using the app!

JOSEPH RIGHELLO 
Rating:
5.0

Great staff

Frank Paladichuk 
Rating:
5.0

Friendly and helpful Stagg. Best ever.

RICHARD BOWLES 
Rating:
5.0

Customer did not leave a comment.

Cindy Martin 
Rating:
5.0

Customer did not leave a comment.

Scott Kuhn 
Rating:
5.0

The facility was well maintained and well staffed. The equipment was extremely clean and serviceable. I have no complaints.

Cheryl Shields 
Rating:
5.0

Renee was great. It was fast, efficient and to rent and return!

JOSEPH RIGHELLO 
Rating:
5.0

Customer did not leave a comment.

Denise Holbrook 
Rating:
5.0

Customer did not leave a comment.

KENNETH WEEMS 
Rating:
3.0

The U-Haul door was sorta broken you have to slam it hard and they charged me for wrong location when my car broke down

MIANNALI'I MANAOLE 
Rating:
5.0

Customer did not leave a comment.

John Lloyd 
Rating:
4.0

Picked up trailer and drove it to pick up furniture, drove it home and returned trailer after 2 hours. Everything went smoothly at a good price 👍.

Rob Adams 
Rating:
4.0

Parking for customers is pretty non-existent. The spaces are taken up with vans and trucks.

Andrew Collins 
Rating:
5.0

I have rented from UHaul many times in Coeur D Alene, Idaho. Excellent establishment. Quick to rent, clean vehicles, easy return and knowledgeable employees. Thanks UHaul !

Dan Jackson 
Rating:
5.0

Customer did not leave a comment.

TERRY GESTRIN 
Rating:
3.0

The return slot was empty, we pulled up in the middle of the day and no one was there. There was no bell or anyway of getting a hold of anyone, just a sign telling us to stay in our vehicle and wait. My wife went in and the counter said someone is on their way. After waiting for awhile someone showed up. He too, very much like the pickup location, seemed bored of his job and you could tell he didn't want to be there. He used the absolute minimum number of words and never smiled.

Mac Speed 
Rating:
5.0

Everyone super helpful and friendly. Not sure what you need to improve.

Jon Anderson 
Rating:
4.0

Customer did not leave a comment.

GUS varnavas 
Rating:
4.0

All went well, very efficient operation!

kevin fox 
Rating:
5.0

great service

Keith Kevku 
Rating:
5.0

Customer did not leave a comment.

Blake Soreng  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Swaim 
Rating:
4.0

Helpful staff, got what I needed for the task, it was easy to schedule, and extend my rental.

Dori Lucas 
Rating:
5.0

Great service!!

Stephen Lizotte 
Rating:
5.0

Customer service in store and return was awesome! 5 stars

Mark Basso 
Rating:
5.0

Customer did not leave a comment.

Tobias Bateson 
Rating:
5.0

This is my go to place for all things moving and storage!!

kelli and matthew cain  |  First Impressions 
Rating:
5.0

Lot attendant did a good job of identifying a worn safety chain while hooking up the trailer. He promptly replaced the chain with a new one before releasing the trailer. Very safety-conscious.

Jeff Reistroffer 
Rating:
1.0

The steering was messed up in the truck one tire was straight while the other was cockeyed I had to drive slow the whole trip and felt like I was going to wreck the whole way

Antone kopas 
Rating:
4.0

Very efficient and courteous. Reserving was easy but I got a little overwhelmed and confused by all the resulting emails. Too many options.

Judi braddy 
Rating:
5.0

Customer did not leave a comment.

Carrie Northcutt 
Rating:
5.0

Best storage facility I have ever utilized. Staff are super helpful, albeit very busy. I recommend the Appleway U-Haul to friends all the time. - Linda J.

Linda Jacquot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Lavoie 
Rating:
4.0

The older woman who checked me in behind the counter should not be working in customer service. Very awkward sitting in the lobby and hearing her gossip with a coworker about how other customers are idiots and putting calls on speaker phone, where I could hear customer first and last name and their phone number, then making fun of them when they hung up. The person who installed my hitch was incredibly nice and professional. 10/10 service from him.

Kyle Simchuk 
Rating:
2.0

The elder lady at the pickup counter was literally taking bites of a burrito every other word. She was in the middle of creating some schedule and was focused on that more than my reservation.

Heiner Devereux 
Rating:
5.0

Absolutely the best customer service and the cleanest U-Haul facility I have ever used. Thoroughly enjoyed working with the staff; especially the branch manager. She was top notch!

Brad and Karen weisz - tsiantas  |  Overall Experience 
Rating:
5.0

N/A

Thomas Coughenour 
Rating:
5.0

Customer did not leave a comment.

Kathryn Katona  |  Overall Experience 
Rating:
5.0

This particular sight is the cleanest I've seen....so when I need help....I go straight to them. Vickey in Idaho

Vickey Adamsen  |  Overall Experience 
Rating:
4.0

You need to improve your system for answering calls. I sat waiting for work and heard people calling in, immediately put on hold, and never being answered. I personally went down to Paddys to wait and missed a call from Shane. When I found it, I called in, was immediately put on hold, paid my tab, walked (thru the snow so not a quick walk) walked in and put my phone on the counter, still on hold.

Althea Davis 
Rating:
5.0

Nothing, the service was excellent.

Daniel A Pugh 
Rating:
3.0

Passenger side windshield wiper barely worked. Upper right corner of box leaked and got some items wet during trip. Passenger seal not good, lots of wind noise. Previous renter pushed paper towels into window frame to seal it. Truck covered with snow when I picked it up so not noticed. During cleaning the center should have corrected this

Deane Olmsted 
Rating:
5.0

Customer did not leave a comment.

Ed Dwyer 
Rating:
5.0

Youe the best stay warm Thank you

MARY RAMIREZ 
Rating:
2.0

I’ve never had a uhaul employee pull out a tape measure and check the distance from my hitch to the ground until yesterday. He then told me I was too high but I could buy a hitch from inside. I had to drive home and get a different hitch. I drive a stock f150 with factory tires and wheels, no one has ever made picking up a trailer that difficult.

Eric Caswell 
Rating:
3.0

I appreciated that the truck was running when I arrived, it was nice not having to wait for a defrost. I did not like: these trucks are always so poorly maintained. The alignment was way off so had to hold the steering wheel way to the right to keep the truck straight. Snow and ice management is subpar. A sheet of ice flew off the trailer in the middle of the drive and nearly damaged my personal vehicle that was following. We maintain our personal vehicles in winter weather, so I expect the same when I'm renting. The truck was clean, deducted because of the maintenance.

Shane Solorza 
Rating:
5.0

Instead of "fill to the full line", have something more definitive, such as "fill completely before returning"

John Reeves 
Rating:
5.0

Renee Hagen and staff are providing customers with the highest standards of customer care .I would recommend this location to all.

Ray Hatchie 
Rating:
5.0

Customer did not leave a comment.

jamie losey  |  Overall Experience 
Rating:
5.0

The pick up was easier than I expected. Service at the desk was very helpful, and the gentleman hooking up the trailer was personable, efficient, and answered all my questions.

Kim Phillips 
Rating:
5.0

We moved out as we have moved from the area. We would use uhaul again as we had a good experience. Thanks!

Ariana DAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantell Bond 
Rating:
4.0

Customer did not leave a comment.

Lee Woolsey 
Rating:
4.0

Thank you Darien, Sam and Joe !

Kent Greenwood 
Rating:
5.0

Customer did not leave a comment.

Rae Parsons 
Rating:
5.0

Estimated a little low, so with gas refill and difference in estimate, $30 higher. $100 for one trip to Airway Heights and back

EVE EMERSON 
Rating:
5.0

I'd also be lost in a hurry without U-haul's extra goodies & equipment to buy inside. It's a terrific place & a safe place too!

Vickey Adamsen  |  First Impressions 
Rating:
2.0

Not affordable

Gary Belnap  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Koznick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbi Holland  |  Overall Experience 
Rating:
5.0

I had the storage unit for years. Great experience with staff help and the front desk. Thank you all and happy holidays!

DENISE SHEAR  |  Overall Experience 
Rating:
4.0

The rates kept going up, and being on a limited budget it was hard to keep up with the demand.

SALLY ROOSE  |  Overall Experience 
Rating:
5.0

This particular U-Haul facility exemplifies the standard original high standards the company was founded on. Well done, U-Haul CDA!

Steven Cangiano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dee Schlepp  |  Overall Experience 
Rating:
5.0

Renee was awesome super helpful as well. Her and the 2 guys working were super funny and very helpful.

jamie losey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian olguin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Alley Alley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia vonbiela  |  Overall Experience 
Rating:
3.0

The double key process to get into my storage unit was annoying and tedious. Ive never had to do that at a uhaul location before. The people were mostly nice and the storage unit worked for my short term needs.

Ryan Dahlstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Cullen  |  Overall Experience 
Rating:
5.0

Clean, secure, and easy to get to. I have rented from this facility a couple of times with positive results. Storage is on the pricey side in CDA. Employees were very courteous with me.

TODD TURNER  |  Overall Experience 
Rating:
5.0

Great place to store my stuff while in a transition period of moving. Super clean and easy to work with. No issues.

Franki Ginglardi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian Green  |  First Impressions 
Rating:
5.0

This location managed their storage areas very professional and were soooo very clean always a great access secure and carts available. Thank you for the years of amazing and quality help you were over the years if I had any issues you resolved them.

Sandra Dubinsky  |  Overall Experience 
Rating:
5.0

Very Clean Indoor Storage Unit. The staff was knowledgeable and helpful with my storage unit needs. Great customer service.

Anna Karlzen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott and raina Lenton  |  First Impressions 
Rating:
5.0

So nice to have a place that was open all the time. Staff always helpful and polite. Held my unit for 4 years & if there is a reason for me to need another one, I will definitely be back at U Haul.

Linda Joyce  |  Overall Experience 
Rating:
5.0

Very professional and quick service. Unit very clean and I was pleasantly surprised that a lock was provided! I do have one I purchased previously from u-haul and was not able to locate it so this was a great help not having to purchase another.

Carrie Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean Preston  |  Online Move In 
Rating:
5.0

Great customer services! Entire staff was the friendliest I have worked with. The facilities, inside and outside, were the cleanest I have seen. Without a doubt, this location/site was the best moving experience I have ever had. Will use them again.

Brad and Karen weisz - tsiantas  |  First Impressions 
Rating:
5.0

Lori was amazing to work with. She really knows what customer service looks like!!

GARY BOWER  |  Overall Experience 
Rating:
2.0

Very unhelpful staff.

Thomas Disburg  |  Overall Experience 
Rating:
3.0

I didnt realize that there was a lip nearly a foot tall into the unit. I got a drive up so I could wheel things in and out.

Larry Alhadeff  |  Online Move In 
Rating:
5.0

The only problem that I had was the hallways room lit perfectly fine. I had the biggest storage unit that was on the inside of the building. There was no lights on the inside so whenever I went there, daylight or darkness, I had to take flashlights to be able to see what I was doing inside my storage unit that would be my only complaint.

Patrick Seltenreich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Michal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Bolles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Cusella  |  Overall Experience 
Rating:
5.0

I appreciate you. I’ve used you twice in the past 8 years and it’s always been a good experience!

Cammie Cooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

colleen norwood  |  Overall Experience 
Rating:
5.0

One of the nicest U-Haul storage facilities, in fact, storage facilities, I’ve never rented from them in over 30+ years. Well lit; very clean; safe; inside always kept up-to-date. In fact, when I was moving out, they were just redoing the floors the staff at every point, whether renting storage or U-Haul, or returning our outstanding and very customer service oriented a model for U haul. Thank you!

Jacqueline Gratke  |  Overall Experience 
Rating:
5.0

Friendly office staff, clean facility. A little pricey, however many people moving this way contributing to that as well.

TODD TURNER  |  First Impressions 
Rating:
1.0

The staff of the CDA location are friendly. My complaint is with Uhaul as a company. My U-box was extremely late- promised to be delivered by 07-10 but I was not able to access my box until 07-24! U-Haul customer service was horrendous. They could not locate my box or give me any help at all. They offered to give me $50 off but when I’ve spent over $2k with them, it seemed like a drop in the water. I have seen online that this is a persistent issue and I’m not the only one whom it’s happened to. I had reserved a unit through them and was later told that “reservations don’t mean anything, it’s first come, first serve”. U-Haul corporate needs to look up the definition of RESERVATION. Darian in the store was helpful and empathetic to my issues but still was not able to contact the ubox driver or expedite my late shipment. I have since moved to Keylock storage which has been a very pleasant experience. I recommend using a different company all together. Penske truck rentals off of Ramsay was better priced and very helpful. Key lock storage is about the same price for storage but I was able to get a bigger unit so in essence, it was also cheaper.

blake quinzon  |  Overall Experience 
Rating:
4.0

This U-Haul facility is much nicer than the one I was using previously. Having bathrooms, drinking fountain, and the elevator was EXTREMELY helpful.

Anastasia Dickey  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dylan Akers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew Strobel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanne Gunther  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Roderick  |  Overall Experience 
Rating:
5.0

Will use this facility again if needed.

ROBERTA GUTTROMSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA GREENBERG  |  Overall Experience 
Rating:
5.0

Not a single issue for 7 months, top notch service from top to bottom. Insurance was easy and convenient to obtain through the front desk and thankfully not needed. I would recommend this place to anyone looking for a well kept and secure place to store valuables!

MICHAEL ALEXANDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene Roberts  |  Overall Experience 
Rating:
5.0

Staff was great.

Thomas Lamb  |  Online Move In 
Rating:
3.0

There are not enough people to work your order desk or to answer the phone.

Jeff Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Earle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD SCUDERI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Walker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lori Franck  |  Overall Experience 
Rating:
4.0

Unsure about using the punch in code at first use. Put code in but apparent used wrong code box. Alarm sounded on first opening door. No answer at call box after multiple calls. Went to front desk. Customer agents were very accommodating and helpful.

Cory Wheeler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Anderson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN EARL WILCOX  |  Overall Experience 
Rating:
5.0

Wonderful experience! I was very impressed with the facilities and the ease with which you can pay online. Great people managed well

michael johnson  |  Overall Experience 
Rating:
5.0

Everybody that worked there. Fabulous everybody willing to help you out. The place was the cleanest cleanest U-Haul I’ve ever seen in my life. I honestly believe you could eat off the floor. I have never seen anything like it. Yes, beautiful.

Patrick Seltenreich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Kendrick  |  Overall Experience 
Rating:
1.0

When my daughter went to get her stuff the key would not work in the lock. She went to the front desk for help. The woman working on 3/17/2023 was extremely rude to my daughter. My daughter left furious. A male employee came out and tried to assist her. He was not able to unlock it either. She had to have lock smith come out for a cost of 150 dollars. Otherwise service was good.

Deana Marchant  |  Overall Experience 
Rating:
5.0

I accidently set the alarm off trying to get into my storage unit the first day. The online instructions were alittle confusing considering the door just opens anyways without the gate code. But the manager helped me and after that I had no issues.

Miranda Rafferty  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Pielstick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Vallieres  |  Overall Experience 
Rating:
5.0

Start to finish, a great experience. I was on the 3rd floor and felt worried... but with the huge elevator, the carts etc...awesome. Staff was so friendly always, helpful, patient and just lovely. I will recommend highly!

Aneeta Lekven  |  Overall Experience 
Rating:
5.0

The facility is well-kept, and the staff are friendly. However, the number of emails I received in the last few days to rate my experience is absurd. I counted over 15 so far. Do better and stop clogging up people's inboxes with this nonsense.

CASEY ECHELBERGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Killian  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Malia Marson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Noyer  |  Overall Experience 
Rating:
5.0

Customer service is outstanding

Kim kilpatrick  |  First Impressions 
Rating:
4.0

Great facilities, very helpful employees. Only once was I not able to get in to my storage unit because of maintenance issues. Had for over a year,would recommend.

Chance Hansen  |  Overall Experience 
Rating:
4.0

This store worked with me so well. Any problem, they were on it. Quick call back if the staff didn’t know the answer- just said he didn’t know but would ask. Joey, Renee,Steve. Thank you!

Linda Thompson  |  First Impressions 
Rating:
5.0

This is exactly the kind of storage unit I wanted. I also felt like it was very safe and not gross or somewhere I didn't want to be. If I need to use storage or the U-Haul services in the future I would gladly do it!

Jennifer Holt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa schaff  |  Overall Experience 
Rating:
5.0

Thank you to the women who helped us she was awesome! Heidi Goins

heidi & ralph willoughby- Goins  |  First Impressions 
Rating:
5.0

Thank you

Kelly Upchurch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor Haas  |  Overall Experience 
Rating:
5.0

Renee at the facility has always been the best person to deal with. I have never had a complaint with her or the facility. I was a customer for several years and would rent a storage again if I needed.

Elizabeth Hoy  |  Overall Experience 
Rating:
4.0

Can't get to UHaul by phone.

Jeff Anderson  |  First Impressions 
Rating:
5.0

Manager and staff were very nice and helpful.

Paul Gober  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willaim Rowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan engler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS VIGNALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric and rena steiger  |  Overall Experience 
Rating:
5.0

I get the hours, but since its so well secured, the hours I think could be 24 hrs a day.

KENNETH HARLAN NELSON  |  Overall Experience 
Rating:
5.0

Excellent, clean facility and helpful staff. I would definitely rent from U-Haul on Appleway in Coeur d'Alene again.

linda jacquot  |  Overall Experience 
Rating:
5.0

Great staff members at this location. Very helpful and proactive. It would be nice from the customer side to allow access until 9 pm. The mattress rack was fantastic. I have not seen one of these before and was really impressed. Great place and great experience with this local U-Haul. I highly recommend!

Mary Harvill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd Pryor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim kieffer  |  Overall Experience 
Rating:
3.0

Would be helpful to have 24 hr access hours

Rebecca Lamping  |  First Impressions 
Rating:
5.0

Always a good experience with The management and employees. A very clean facility. Highly recommend Uhaul.

Yolanda Rosales  |  Overall Experience 
Rating:
1.0

I’’m shocked that after paying for a storage unit for 8 years you don’t prorate the last months Rene which leaves us with a bad taste in our mouth

BOB KLENKE  |  Overall Experience 
Rating:
5.0

Thankyou!

Maria Trujillo  |  Overall Experience 
Rating:
5.0

Easy to reserve and check in. Staff was friendly and helpful.

Stephanie Dorfner  |  First Impressions 
Rating:
5.0

Clean, well lit, great staff!

Deborah Silverblatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john york  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kazybek Moldash  |  First Impressions 
Rating:
5.0

Always good service.

JAMES BREAULT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda and Jason Montana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Killian  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen Vanderson  |  Overall Experience 
Rating:
1.0

Our unit had mice - we found a dead mouse when we cleaned it out and boxes of items were covered in mouse poop. I expect more for the cost, not to mention the staff who refer to everything with storage units as a separate part of their business and out of their control. The manager Renee is curt to the point of rudeness and was so in every interaction I had there over two years’ time - including when we first showed up from an out of state move and the unit we’d booked online was not available. Renee told me reservations online didn’t reflect what she actually had on hand and I should’ve called to book it personally. No apologies were ever made and our full month’s rent for August was charged even though we moved out yesterday.

Sarah Bradshay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Cusella  |  Online Move In 
Rating:
5.0

Storage unit was great. Had it for over 5 years. Finally cleaned it out as I left the area. Would highly recommend.

Randell Mann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID UNDERWOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Mitchell  |  Overall Experience 
Rating:
3.0

I found staff rude. I had a reservation and was told that didn’t matter It was strictly first come first serve. Also my passcode didn’t work. I know what I setup

Karen Vanderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Couch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zane Graser  |  Overall Experience 
Rating:
4.0

The only problem is short staffing and frequently, long waits for customers at the counter at popular times. I have used the online “Moving Help” 2-3 times and found that to be a great way to connect with reliable helpers. I used them for help with packing and moving boxes and things that don’t fit into boxes, unpacking too if moving locally.

JOAN WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven R Franklin  |  Overall Experience 
Rating:
4.0

Customer service went downhill a bit when the woman was put in charge. I liked the guy better, forgot their names. It was always clean.

Howard Troyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa schaff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Drexel  |  First Impressions 
Rating:
5.0

Never had a problem with the staff with the facility

Theresa Sokolowski  |  First Impressions 
Rating:
5.0

No improvement possible

Bruce Wing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Wade   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deirdre ginter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAITLIN PURVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malissa Liburdi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Randi  |  First Impressions 
Rating:
5.0

Renee is the perfect manager from the customer point of view.

Tyler Barile  |  First Impressions 
Rating:
5.0

My moving and storage worries were lessened by U-Haul's climate controlled storage facility and the helpful staff. Thanks!!

Charles Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Oliver   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA PARDEE  |  First Impressions 
Rating:
5.0

Thank you!

Trina Ellis  |  Overall Experience 
Rating:
5.0

This location rocks!!! All great, super helpful people. Great hires! So far this is my favorite U-Haul location in the Idaho Panhandle and Spokane Valley area.

Jacqueline Gratke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Luster  |  Overall Experience 
Rating:
5.0

Very good service!

Bella SavoldiWare  |  First Impressions 
Rating:
5.0

Excellent, clean facility. I was unhappy that early in my rental, the hours online did not match the hours the unit was accessible. Other than that, I was very pleased with the unit and facility. Tons of people moving to CDA so they can charge more, but $84.95 for 5x10 feels high. Facility is secure, and easy to get to. I do recommend.

Todd Turner  |  Overall Experience 
Rating:
5.0

Thank you

kurtis shellman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooklyn Northern  |  Overall Experience 
Rating:
5.0

Well so far the place is convenient and easy to use

Kenny Meligan  |  Online Move In 
Rating:
5.0

Renne and Leah were very helpful!!!

Dana Crowe  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Andrew Hentges  |  Overall Experience 
Rating:
3.0

Despite being one day after I pay my monthly payment I had an emergency and had to leave to Phoenix Arizona and I was not granted at least but prorated refund leave me a little disappointed to take care of the monthly payment despite the fact that my storage was only in the unit for one night

Gerardo Pena  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Thompson  |  First Impressions 
Rating:
5.0

Loved every thing

David Mcduffee   |  First Impressions 
Rating:
5.0

Renee Hagen in Customer service was very helpful.

Gerardo Pena  |  First Impressions 
Rating:
4.0

when we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.

Brian Allison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RUBEN SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA HOWARD  |  Overall Experience 
Rating:
4.0

Girl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.

Inland Northwax inc  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Staci Frank  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANDACE LAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly bruna  |  First Impressions 
Rating:
4.0

BEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!

Matthew Sikora  |  First Impressions 
Rating:
3.0

Storage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.

Richard Flynn  |  Overall Experience 
Rating:
3.0

I had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn’t of had to pay all those late fees since I told them over and over again. TY

Rebecca Vandermeulen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrell Boatner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBI STANGEL  |  Overall Experience 
Rating:
5.0

Desk agent, I think Katherine was very professional and excellent.

Johan Delport  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Connie Price  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Juan Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Truscott  |  Overall Experience 
Rating:
5.0

Leah and Renee are spot-on helpful, knowledgeable, and professional. I’ve been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.

Kirstie Olson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Alley Alley  |  Online Move In 
Rating:
3.0

I tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn’t help me. Told me to call the direct line.

Darby McNeil  |  Online Move In 
Rating:
3.0

My storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.

Jan Johnson  |  Online Move In 
Rating:
5.0

Facilities are terrific. Staff is helpful.

Ty Spence  |  Overall Experience 
Rating:
5.0

The team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.

GRANT STEELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hoy  |  First Impressions 
Rating:
5.0

I absolutely love my Uhaul CdA team!!! Everyone is wonderful to work with, and incredibly professional. Lori does an amazing job keeping the units spotless, while Anne and the rest of the tram keep things running smoothly. This is THE spot to store your goods, and if I ever have and storage needs in the future would return in a heartbeat!!

Naomi West  |  Overall Experience 
Rating:
5.0

Nice people & very helpful with security questions

Sharon Rozic  |  Online Move In 
Rating:
5.0

Thank you for the excellent service....and if I should ever need a storage unit again I would look to U-Haul first....

mike Freligh  |  Overall Experience 
Rating:
5.0

Renee was very helpful and knowledgeable. I will continue to do business in the future.

Todd Turner  |  First Impressions 
Rating:
4.0

The price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.

Ariel Hollis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Johnston  |  Overall Experience 
Rating:
4.0

web site says access to storage begins at 5am. Actual time is 7am. A number of people have had this same problem.

Bill Sexton  |  Overall Experience 
Rating:
5.0

The owner at u haul helped us and she is alway very nice,will recommend to everyone!!

Robert Adair  |  First Impressions 
Rating:
5.0

Impressed with the cleanness of storage facility, and will use the storage unit once again should the need arise.

LAVERNE CLEMENT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime Martinez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan coulter  |  First Impressions 
Rating:
4.0

The only trouble I had was with the phone system trying to get thru to my local U-Haul. Other than that, Renee and her crew were fantastic!

debbie Presley  |  Overall Experience 
Rating:
5.0

Thank You

PATRICK WALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diane finley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara North  |  First Impressions 
Rating:
5.0

Top notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.

amber campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARREN JAMES HALVERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Gilbert  |  Overall Experience 
Rating:
5.0

The Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful

eric pittsley  |  First Impressions 
Rating:
5.0

Renee is a rock star!! She made our moving experience a lot easier with her help. Thanks for taking care of us!!

Michael Willis  |  Overall Experience 
Rating:
5.0

The staff at Uhaul maintained an excellent, always tidy facility. Front office personnel were efficient in my move-in and move-out. Staff member, Lori, was also friendly and keep the halls and restrooms of storage facility very, very clean. Will recommend to others but might not be necessary since my unit was rented out 15 minutes after I checked out! W A Shimabukuro

Wayne Shimabukuro  |  Overall Experience 
Rating:
5.0

Very clean, convenient, and secure

Scott and Edith Odell-Ortega  |  Online Move In 
Rating:
5.0

The entire staff was friendly and helpful with all our needs! I would definitely recommend this facility.

Michael Willis  |  First Impressions 
Rating:
5.0

Best people, best storage units.

Frank Boss  |  First Impressions 
Rating:
5.0

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott and Edith Odell-Ortega  |  First Impressions 
Rating:
5.0

Very clean and well run facility. Was a customer for 5 yrs until I no longer needed storage space. Would recommend this facility to others.

GERRY MUCHA  |  Overall Experience 
Rating:
5.0

Great place safe and friendly

Darrell Boatner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEL WEGHER  |  Overall Experience 
Rating:
5.0

I have been waiting to be able to share my wonderful experience with U-Haul managed by Renee. From the moment we rented our first unit and then the second unit and then the box purchases and then the truck rental, it has been seamless and beyond pleasant. Moving is hard. I actually looked forward to going to our storage units, the facility could not have been cleaner every time we visited, it smelled great the restrooms were always clean, things were where they should be as far as carts and sanitizers went, I actually looked forward to going. The day we emptied our first unit felt wonderful but I seriously was saddened the day we emptied the last unit. I can’t believe what a tight ship she runs and how great her employees are, she has a wicked sense of humor and she’s no nonsense which I adored, everything in the facility always smelled so great and one night I left some of the items I had gathered in my car overnight and when I open the car I could smell the refreshing scent of deodorizer from U-Haul. Don’t get me wrong, I never want to move again and I can’t imagine I could find a better place to store store our things

Barb Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Balthazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID BLANCHARD  |  Overall Experience 
Rating:
5.0

Renee was easy to work with. She was friendly.

Janice Wilcox  |  Overall Experience 
Rating:
5.0

Front desk was absolutely awesome- she made the whole experience (renting pickup truck and getting storage unit) seem super easy and quick. Because of her, I will come back anytime I need something uhaul can provide.

Charity Rudolph  |  First Impressions 
Rating:
5.0

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy zawis  |  First Impressions 
Rating:
5.0

Best storage experience ever, thanks!

louis zubaly  |  Overall Experience 
Rating:
5.0

Will definately use again if need storage or recommend.

Susan Backman  |  Overall Experience 
Rating:
5.0

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt Clapper  |  First Impressions 
Rating:
5.0

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd Pryor  |  First Impressions 
Rating:
4.0

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta Rajkovich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VITAL HEALTH  |  Overall Experience 
Rating:
5.0

Renee at the office was very helpful, as I was out of state and needed movers to clear our the unit. She called me to make sure the movers were who they said they were and coordinated moving our items out of the unit. Excellent follow up and great service! Thank you! Carol Buehler

Carol Buehler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Ochoa  |  Online Move In 
Rating:
5.0

Renee was very helpful and knowledgeable

GARRETT CRAIG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean Collins  |  First Impressions 
Rating:
5.0

Excellent experience, but I did find the need to input my security code into a separate security panel after using that code to check in a little confusing. Only because I did not see that panel at first glance, perhaps a sign above it would be slightly more effective.

CHRISTOPHER GRAY  |  First Impressions 
Rating:
5.0

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA LLC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah Sandford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Moorhead  |  Online Move In 
Rating:
5.0

Amazingly clean and maintained and nice that a lock as provided

Charlotte HAGEN  |  First Impressions 
Rating:
3.0

This move has been horrid the only good thing about it was the way your staff took care of everything

john mckercher  |  First Impressions 
Rating:
1.0

Employees were rude, never could talk to someone in a timely manner, didn’t matter if you called or went into the store you had to wait forever.

Alivia Meshell  |  Overall Experience 
Rating:
5.0

Sam was super helpful and got us taken care of. Thanks again!

Vanessa Burgess  |  Overall Experience 
Rating:
5.0

Thanks. Good people who I worked with.

Sarah Kirkman  |  Online Move In 
Rating:
5.0

Renee, the manager, was great. We checked in a few days early, no problem. The staff was available & friendly and made sure we had everything we needed to be successful in our move. The facility was very clean & very secure. We will definitely recommend this facility to others. Thanks for your hospitality.

Vanessa Burgess  |  First Impressions 
Rating:
5.0

Leigh was a fantastic help. She went the extra mile. Give her a raise!

Matthew Dyment  |  First Impressions 
Rating:
5.0

Clean, safe area with good access. Staff very helpful.

ROBERT PACOTTI  |  Overall Experience 
Rating:
3.0

It was over booked and I had to wait for availability. I didn’t use U-Haul storage due to inconvenient location within building

Peter BeNotaris  |  Overall Experience 
Rating:
5.0

Best-run U-Haul storage I've yet used!

George Schneider  |  First Impressions 
Rating:
4.0

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn’t been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah Bradshay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tra Selby  |  First Impressions 
Rating:
2.0

If it would’ve been something that was easy to do, we would’ve left this location from the get-go. My husband is a disabled veteran, and even though you your website says that a veterans discount is specific to each store this store did not honor a military discount. They not only didn’t offer the military discount but they hiked up our rent every single year at least five dollars. There was a man living in the unit as a result many of our belongings were destroyed with mice infestation due to the food and everything left in the other tenants’ unit/apartment. The access hours were supposedly until 10 PM but an alarm with sound as soon as we enter the building anytime after seven. Up until this last year it was impossible to get a hold of somebody by phone at that location should a situation arise in often it did there was always U-Haul trucks and trailers parked give me no vehicle access to where our unit was.

Jessica Moore  |  Overall Experience 
Rating:
4.0

Had a question and called. Recording is ridiculous. Long speech and then extra long wait. Had to go twice before could get an answer.

Susan Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie Upham  |  Overall Experience 
Rating:
5.0

thank you all staff members you are doing a great job always friendly and helpful

DON FACKLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Garrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amoreene Crawford  |  Overall Experience 
Rating:
5.0

Only one issue with the storage facility. That people were allowed to enter the building without using their keypad or their code which often times the alarms were set off by people opening their units without checking in first. Happened about half the time I’ve visited my unit. Very irritating. Especially for someone who has tinnitus.

dennis hubbs  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brian Wiese  |  Overall Experience 
Rating:
4.0

Overall, I had a good experience with U-Haul in Coeur d’Alene. I experienced a few frustrating administrative issues over the course of having my belongings there including being called to provide my credit card over the phone for billing despite my card being on automatic payment for over one year at the time that I received that called. Also, after moving my belongings out of storage and checking out with the manager, I received 2 or 3 calls asking if my belongings were out of a unit that I did not have (nor ever had) my belongings in. Finally, despite checking out or removing my belongings on the 23rd of the month, I was not offered a refund for the remainder of the days that I did not use the unit. One unit was only used for 7 days out of a month’s fees and another unit was used 5 days. I realize this may be company policy, but it really seems good customer service since I am no longer using the unit. Thanks.

Deborah Sirratt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa McCune  |  Overall Experience 
Rating:
5.0

Very good facikity. Would definitely use again. I found the manager Rodney and cleaning staff to be excellent and nice. Thank you.

KIM DAHLQUIST  |  Overall Experience 
Rating:
5.0

I canceled ANOTHER storage unit in order to use Uhaul. My reasoning: 1. CLEAN 2. SECURE 3. INSIDE 4. LOCK INCLUDED 5. STAFF EXCELLANT 6. 1ST MONTH FREE!!!!!!!! I recommend it to everyone.

Mary Wattles  |  First Impressions 
Rating:
5.0

I wanted to thank Mr. Patch and his crew at Coeur d Alene U Haul. I had a corporate hicup with my initial storage/truck reservation and actual availability at the facility. But for Mr. Patch, whom stepped up with a temporary fix and ultimate fix, I would have been in a real jam with my logistic moving situation. All were very helpful and made my experience positive. Please forward to corporate. They need to know That the Coeur d Alene office is well managed on behalf of u-haul. P.S. Corporate needs to use Mr. Patches voice mail for their advertising! Regards, Kent Durand

Kent Durand  |  Overall Experience 
Rating:
4.0

Always a good experience at this uhaul

Shawn Jansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Vallieres  |  Overall Experience 
Rating:
5.0

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah Herr  |  First Impressions 
Rating:
4.0

The facility people were very helpful, but I wasn't happy with the call center. They made a reservation for me for a 10 x 15 Climate controlled storage, but when I got there the next day (as agreed upon) , they had no units available! The counter woman scrambled to accomodate me and I ended up with 3 units all spread apart and not the size I needed. I took them as I needed something to start storing my stuff! I think that's very bad practice to not check availability before having a customer give his credit card to hold a storage and have him go down to the facility (especially in these times) and find nothing is saved for you! If the counter person hadn't found something, I would have never used U-Haul again!

debbie Presley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles durand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnie Kress  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david slager  |  First Impressions 
Rating:
4.0

The staff was great, only issue is access can be cumbersome depending on where your unit is located.

Diane DuBos  |  Overall Experience 
Rating:
2.0

My unit flooded from the back baseboards & it leaked thru thin strips of plastic overhead. Plus my desktop PC (monitor and full tower including cordless keyboard & mouse) were stolen from the unit.

Lynn Nelson  |  Overall Experience 
Rating:
5.0

The facility was extraordinarily clean and it was very appreciated! Lori did an amazing job keeping the space clean and organized!!

Scarlett Robinson  |  Overall Experience 
Rating:
5.0

The sight was wonderful and renee in particular. The call center needs some help to

mindy sperry  |  Overall Experience 
Rating:
3.0

Love the people. Some more helpful than others. Access to outdoor unit NOT 24 hours. Concrete block in front of my unit that no body can move was inconvenient to move things in/out unit

Jessica Walker  |  Overall Experience 
Rating:
4.0

very good experience. Office staff was very nice, polite ad patient

Brb Wellman  |  Overall Experience 
Rating:
5.0

I was very happy with how easy and convenient U-HAUL storage is.

alicia dimaggio  |  Overall Experience 
Rating:
5.0

Good value

Casey Brandel  |  Overall Experience 
Rating:
5.0

Rodney super friendly and helpful

Melissa Burau  |  First Impressions 
Rating:
5.0

Great Service,

Doug Barker  |  First Impressions 
Rating:
5.0

They made everything easy and convieient. from the return of the trailer to get the locker.

charles carter  |  Overall Experience 
Rating:
5.0

None

julie hanes  |  Overall Experience 
Rating:
5.0

Rodney and his crew we’re so nice and Professional. Making moving easy

Kathy Houston  |  First Impressions 
Rating:
5.0

service great and price was right.

Casey Brandel  |  First Impressions 
Rating:
5.0

Great customer service!!!

MARCEA Miller  |  First Impressions 
Rating:
5.0

Thank you for making our move smooth!

BILL WAGNER  |  Overall Experience 
Rating:
5.0

Staff was efficient and helpful. Facility was warm and clean.

STEVE OLSON  |  Overall Experience 
Rating:
2.0

Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

Joseph Parrish  |  Overall Experience 
Rating:
5.0

Thank you

DALE MCCORMICK  |  Overall Experience 
Rating:
5.0

The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

Kenneth Eastwell  |  Overall Experience 
Rating:
5.0

Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

BILL WAGNER  |  First Impressions 
Rating:
5.0

One criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

marc schaffner  |  Overall Experience 
Rating:
1.0

Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Colton Burrows  |  Overall Experience 
Rating:
5.0

It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Karl Kneeland  |  Overall Experience 
Rating:
4.0

Renee was good

Jeffrey Koznick  |  First Impressions 
Rating:
5.0

Great

Mike Ban  |  Overall Experience 
Rating:
1.0

Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Andrew Taylor  |  Overall Experience 
Rating:
5.0

Great experience!

Karen Zande  |  Overall Experience 
Rating:
5.0

Never had a problem with my storage unit.

YVONNE BUNCH  |  Overall Experience 
Rating:
2.0

Rent increases too often, and much to high. Became unaffordable for me.

MIKE KINZEL  |  Overall Experience 
Rating:
5.0

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert Lutz  |  First Impressions 
Rating:
5.0

Very convenient location and immaculate cleanliness

ED GREB  |  Overall Experience 
Rating:
3.0

There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Samantha Irvin  |  Overall Experience 
Rating:
2.0

There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Travis Babb  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to anyone looking for the best rates and security around!

Rachel Vedder  |  Overall Experience 
Rating:
5.0

Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

NAOMI WEST  |  Overall Experience 
Rating:
5.0

I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Elizabeth Barker  |  Overall Experience 
Rating:
5.0

Lori was incredibly helpful.

Robert Brickett  |  First Impressions 
Rating:
5.0

Manager Rodney is superb as well as the entire staff.

Chris Drury  |  Overall Experience 
Rating:
5.0

Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁

Letha Rodrigues  |  First Impressions 
Rating:
5.0

Great service

julie humphreys  |  First Impressions 
Rating:
1.0

"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Mary Ames  |  Overall Experience 
Rating:
4.0

Wish there was 24-hour access

Michelle Engelbrecht  |  Overall Experience 
Rating:
5.0

The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Jennifer Beckett  |  First Impressions 
Rating:
3.0

There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Peggey Hamill  |  Overall Experience 
Rating:
5.0

Wonderful staff, locación, and building

Jesus Quintero  |  Overall Experience 
Rating:
1.0

Getting in and out was a joke. Stupid design. Would never use their services again.

Eric Seigfried  |  Overall Experience 
Rating:
4.0

Didn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

KAREN ROBINSON  |  Overall Experience 
Rating:
5.0

Great customer service, friendly staff, clean storage unit.

John Stefl  |  First Impressions 
Rating:
5.0

These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Michael Elliott  |  Overall Experience 
Rating:
5.0

Everything was always very clean & easy to access. Sometimes parking was crowded.

Sussan Edwards  |  Overall Experience 
Rating:
5.0

Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

NONA FAUSETT  |  Overall Experience 
Rating:
5.0

Great staff, awesome facility, and I highly recommend using this place.

George Galloway  |  Overall Experience 
Rating:
4.0

At times the store is understaffed as it is a busy place but everyone is very helpful

SHELLEY BRUNA  |  Overall Experience 
Rating:
5.0

I loved how clean the units and facility are.

Jordan Borg  |  Overall Experience 
Rating:
5.0

The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Sug Inc  |  Overall Experience 
Rating:
4.0

Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Ronna Stewart  |  First Impressions 
Rating:
5.0

I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

Paul deBerjeois  |  Overall Experience 
Rating:
4.0

Staff was very helpful

tully dupree  |  Overall Experience 
Rating:
5.0

I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Tiffany Keener  |  Overall Experience 
Rating:
5.0

Best in the area!

Lyman Beckley  |  Overall Experience 
Rating:
5.0

Thank you to Bobbie, the driver that delivered my U-boxes.

Ginna McBride  |  Overall Experience 
Rating:
5.0

Perfect

Joseph Brodecki  |  Overall Experience 
Rating:
5.0

When it rains a big puddle of water stands in front of number 12!!

Duane Chinn  |  Overall Experience 
Rating:
5.0

I was very happy with the people and facility will all use the service when I need to

Timothy Klug  |  Overall Experience 
Rating:
5.0

Always great that’s why we come back when we need short term storage

Leslie Kline  |  Overall Experience 
Rating:
5.0

Rod is very professional. He deserves a raise!

Stephen Marino  |  Overall Experience 
Rating:
5.0

Rod and his crew work hard too make your moving experience Great, very professional location!

David Bliss  |  Overall Experience 
Rating:
5.0

Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.

Richard Welts  |  Overall Experience 
Rating:
5.0

Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Laurine Pickering  |  Reservation 
Rating:
2.0

I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit

Lori Walker  |  Reservation 
Rating:
5.0

CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Charles Tagen  |  Overall Experience 
Rating:
5.0

Phalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

Glenna Murray  |  Reservation 
Rating:
5.0

Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

David Bliss  |  Overall Experience 
Rating:
5.0

Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!

Michelle Livingston  |  Overall Experience 
Rating:
5.0

Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

Timothy Wulff  |  Overall Experience 
Rating:
5.0

I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

stacey seale  |  Overall Experience 
Rating:
5.0

Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

MARK SIKORA  |  Overall Experience 
Rating:
5.0

the staff was always very friendly and Knowledgeable.

CARLETON SPEER  |  Overall Experience 
Rating:
5.0

The facility was clean and the staff was terrific.

Dale Sandberg  |  Overall Experience 
Rating:
5.0

It was what I needed when I needed it. Thank you.

wayne clabough  |  Overall Experience 
Rating:
3.0

Would have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.

DAKS BERGQUIST  |  Overall Experience 
Rating:
5.0

Very nice facility. Crystal is great!

Andrew Wisniewski  |  Overall Experience 
Rating:
4.0

All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

ALEXANDRA SANBORN  |  Overall Experience 
Rating:
5.0

Rod was very helpful.

Don Puyear  |  Overall Experience 
Rating:
4.0

The card system regarding getting in and out was confusing at times.

Fran Lewis  |  Overall Experience 
Rating:
4.0

A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Debra Smith  |  Overall Experience 
Rating:
5.0

Uor experience was very good

Don Puyear  |  Overall Experience 
Rating:
5.0

I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

MAGGIE MORLEY  |  Overall Experience 
Rating:
5.0

Very good!

Carmel Batman  |  Overall Experience 
Rating:
1.0

Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

Cimberlie Quimby  |  Overall Experience 
Rating:
5.0

Great Storage - Clean and secure.

aaron plantz  |  Overall Experience 
Rating:
3.0

Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

GARY JOHNSON  |  Overall Experience 
Rating:
5.0

There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

Tina Broadwsoard  |  Overall Experience 
Rating:
5.0

If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

ERIC BURCH  |  Overall Experience 
Rating:
5.0

Nice storage solution!

Joseph Louck  |  Overall Experience 
Rating:
5.0

I would highly recommend this facility. I appreciate the cleanliness

JOHN SANDFORD  |  Overall Experience 
Rating:
4.0

I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

KEN CRAMER  |  Overall Experience 
Rating:
5.0

You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)

angela buttrill  |  Overall Experience 
No reviews have been submitted for this location.

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