The staff were fine, the truck was fine, the location was fine. However the experience from beginning to end was terrible. My reservation (made online) "disappeared" and I had to make another for a less convenient location. I was lucky that I decided to confirm it the day before the move. I opted to use the online phone check-in. It was a bad idea. It took a long time to set it up and use it once I arrived at the location. (The UHaul guest wifi was very slow, which did not help.) The photos of the truck for me to approve or not would not load or accept my uploaded photos. I eventually gave up and went inside to the counter. It was Saturday morning, so the line was long. Not a problem, but once I had the keys and started checking the truck, I discovered that the moving blankets were not in the truck as expected and had to go back in that long line to get that sorted out. The whole process of picking up the truck I had reserved took close to two hours. Based on past experience, I allow at least an hour for picking up a UHaul rental on a weekend. But this was pretty bad. Again, the staff were all helpful and pleasant. The UHaul employees were fine, but this rental system overall is a nightmare.
Elisabeth GCustomer Reviews for U-Haul Storage of Clackamas Town Center
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Somebody broke into my storage before I even came back to put the stuff in.
Aaron N | Overall ExperienceThe 2nd floor storage was terrible. It’s not safe for anyone really to have to climb a ladder and move stuff up and down. Especially when you are a single female and no staff are on site to help. I would not recommend this type of unit.
Kyle S | Overall ExperienceI got there look like somebody was remodeling there's a bunch of crap in my unit
Aaron N | Online Move InGrate job
Raymond D | First ImpressionsWhen I first arrived I had no idea where to go or what I was doing. I finally had a little help from one person then to make matters worse there was no where to put a 26ft truck with car transport but 1 spot. Then a uhaul employee purposely parks multiple uhaul s around me and boxes me in. I only know that because I went into store and over heard him and another employee talking about it and laughing at me. Honestly I'm upset feel like I'm stupid and never want to go back. If I woulda just had a little direction or help it could have been avoided. But childish games made my uhaul return late and the rest of my stuff literally left in the rain down the street.
Brandon N | Online Move InNeed an elevator yo!
Mark M | Online Move InThe gentleman that checked us in got visibility irritated when I said I hadn’t been able to complete the move in electronically. When I made the call to reserve the unit I wasn’t told that a “round” lock was required, then because the unit was actually 2 units next to each other I had to buy 2! We ended up not needing the unit, never put stuff in it, or put a lock on it, and we checked in on the 10th, and checked out on the 12th, and got no money back. I called the storage manager, and never got a call back. The only bright spot we’re the 2 employees that helped us check out on the 12th, I could tell that they cared.
Stephanie W | Overall ExperienceOther than the load share issues it was a very positive experience. Loved have the storage options at the final destination. Make the move manageable and stress free.
RONALD P | Overall ExperienceWith the exception of my experience in GA, working with U-Haul has always been a good experience.
Kate Y | First ImpressionsThe fact that you don't pro rate charges is not ok.. many other storage places cheaper that pro rate .I have since vacated . And gone to another storage facility However Justin really went out of his way for us during a tough situation.. his knowledge was excellent as was his customer service .
JODY G | Overall ExperienceWhen my family and I arrived to check in to our storage unit UHaul provided for the truck rental and 4 state move we had just done, we notice right away that the access was rough to get to the units. We walked in and the guy at the counter was never quiet and non responsive to questions and concerns and took over and hour to check us in and struggled the entire time and even though he was standing there with 3 other guys around that clearly had more experience, he didn't ask for help nor did anyone offer him help when they saw him struggling and our growing frustration and not knowing what was going on. By the time we got to the end of check in, the unit that had been reserved for us for over two weeks was not available and they were giving us two smaller units side by side which was not gonna work for us and not only that but the large unit for a 3+ bedroom home was up stairs and inside which was not feasible and the only way up was some rickety stairs on outside of building that were too narrow and had and awning that prevented any large furniture from getting up them. We canceled the whole thing and went down the street to Public Storage and their service and ease of access and timeliness far exceeded uhaul.
Sheena H | Overall ExperienceI was a customer for years and it was fine but then without notice there was no where to park while getting things in or out of my unit if it was during business hours. I found out it was because they started renting cars, so that took all the spaces storage customers had. Profits before people will kill any business!
ROCK H | Overall ExperienceGround level outdoor unit, appreciated very convenient drive up and simple access- However, to be helpful- seasonal outdoor maintenance use of leaf blowers regularly pushed debris, paint chips, dirt, and dust under my unit door and onto my stored belongings. Stored papers, furniture, textiles, equipment and art were all affected, with layers of dirt clinging to some vulnerable items. Not entirely unexpected, nor was I significantly disappointed... Thank you.
jeffrey r | Overall ExperienceAll of the employees were helpful and polite. The facility owner, Justin, was especially kind one day when a stray dog came running up to me as I was bringing things outside from my unit — I asked for help and he put the dog in his car to stay safe until we figured out what to do (the owner finally came by).
Carey J | Overall ExperienceI was very disappointed that your company does not prorate !
Karen O | Overall ExperienceThe only issue we had is the parking. It was hard to find a space to conveniently move in or out our stuff. The UBoxes were great for our move here.
Dorothy H | Overall ExperienceAn update would be nice to have an elevator to go the second floor.
PATRICIA K | Overall ExperienceMy rating would have been Excellent but the most recent experience I have last December 20, 2022, the door latch was disappointing as it was badly done and my disc lock would not go through. We alerted the office at once and for some reason it was not tended to and I received a voice message (thank you for that anyway) that I don't have a lock, and that is the reason why. I apologize as I should have made a temporary lock to secure it before leaving my things. I was on a time scrunch and decided to attend to it later. Jonathan went back yesterday and the latch was still not done. I believe the manager took care of it in 5 minutes. Now that, is the excellent part. I am grateful for Seth for helping with my move-in procedures, inspite of a few hiccups.
FELICIA M | First ImpressionsWas offered the storage unit at 1 price but ended up paying nearly double that due to "misc. charges" and the cost was ridiculously high for such a small unit with only a plywood door.
Deena K | Overall ExperiencePlease fix the door way on the back side. Had to lift filled cart to get it through doorway.
Diane O | Online Move InProfessional and clean!
PEDRO C | Overall ExperienceUhaul employees always happy to help with locker concerns. Same for renting a moving van. Everything went smoothly to move out of my storage unit after being there for over 3 years. Good price on van rental.
Alan C | Overall ExperienceQuality service of needs. Thank you!!!!
kary K | Overall ExperienceI had this storage unit since January 2020. I had automatic bill pay each month but the card on file was no longer good. I called and it was corrected
paula d | First ImpressionsU-Haul was helpful and friendly
Steven W | Overall ExperienceFriendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. I highly recommend them.
teresa r | Overall ExperienceNo comment.
Lamine F | First ImpressionsThe gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Great customer service.
Nikki M | Online Move InThere were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!
Christopher J | Online Move InThe company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.
Austin B | Online Move InThe blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.
Amanda W | Overall ExperienceMonique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.
Kelsey M | Overall ExperienceWe did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!
Erik K | Overall ExperienceNo comment
Betty S | Overall ExperienceCustomer has had 24 hr access w/ no events yet denied 24 hr access.
ROCK H | First ImpressionsMoving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins
DONNA W | First ImpressionsThey were very nice and helpful.
Debra G | First ImpressionsI have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.
TERESA Q | First ImpressionsGreat staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.
THOMAS B | First ImpressionsThe two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!
Sarah S | Overall ExperienceThe gentleman who assisted me was very helpful and friendly yet professional.
Sarah S | First ImpressionsI like the two step security
Velia G | Overall ExperienceMy wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.
Paul B | Overall ExperienceThey are making illegal withdrawals from my account
JEFFREY V | First ImpressionsOffered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.
bryan t | Overall ExperienceThis is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!
Reginald N | First ImpressionsAaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!
Olivia O | First ImpressionsGreat help
MIKE M | Overall ExperienceI went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!
vanessa t | First ImpressionsEveryone was great . Sandra was especially helpful
MIKE M | First Impressionsrhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .
Tracy C | Overall Experiencei would recommend this u-haul to anyone.
janice w | First ImpressionsGreat staff, very helpful, professional,made you feel at home.
Elysee W | Overall ExperienceVery kind and helpful getting us set up and check out. Would definitely recommend to a friend.
Melissa B | Overall ExperienceThank you for the many years I have used your facility. I may need you again in the future.
CARLO S | Overall ExperienceThe move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
Thomas W | First ImpressionsRude and unhelpful. We went somewhere else.
Joelle M | Overall ExperienceI was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.
Joelle M | First ImpressionsFast, accurate, professional service.
Karen P | Overall ExperienceThe staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Robert L | Overall ExperienceThanks
Raul V | Overall ExperienceThe gentleman that waited on me was very nice. He made it easy for me.
JOAN B | First ImpressionsGood Folks
robert w | First ImpressionsManager and employees are friendly and helpful.
Alan C | Overall ExperienceWaited most of the time just to pay for my storage 🙁
Loretta J | Overall ExperienceStaff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
William l | Overall ExperienceGood team they will take care of you.
Kasheeve W | Overall ExperienceGreat customer service Everytime I go in
JON W | First ImpressionsThings went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Tyler G | Overall ExperienceThey were really nice and I had a great experience. I'd use the Uhaul box again.
Erika S | Overall ExperienceGreat
Derrick M | Overall ExperienceThis was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
jennifer b | Overall ExperienceThe largest unit was 10x10x11. I needed a bigger unit than that.
Darlene B | Overall ExperienceThe staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Raul V | First ImpressionsThanks for all the customer support with our complicated Ubox order!
Emily M | Overall ExperienceThanks for all the customer support with our complicated Ubox order!
Emily M | Overall ExperienceI have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
JOLLENE B | Overall Experiencegreat storage and convenient
mary t | Overall ExperienceI’m a satisfied customer.
IXKRA E | Overall ExperienceOur storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
MJ D | Overall Experienceregarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
Maureen M | Overall ExperienceEasy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
mary t | ReservationI had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~
barbara J | Overall ExperienceThanks
Karen H | Overall ExperienceI was given the wrong information about what I was actually getting.
Alex B | ReservationAll my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
lyla m | Overall ExperienceCompetent; service-oriented; efficient; reliable; careful; and, expert movers
Dan E | ReservationEasy and helpful, thanks!
hallie s | Overall ExperienceVery friendly and convenient
Martha h | Overall ExperienceI didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Carey S | Overall ExperienceGreat customer service
Cindy G | Overall ExperienceStaff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
jonathan g | Overall ExperienceThe computer system was down frequently. Otherwise all went well.
Steve M | Overall ExperienceMcKenzie was awesome!!!
TIFFANI J | Overall ExperienceThank you for keeping my belongings safe and secure for the last three years.
JEANINE R | Overall ExperienceThe staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.
Carol A | Overall Experience