11811 SE 82nd
Happy Valley,
OR
97086
(West side of 82nd across the street from the Clackamas Town Center Mall, Corner of 82nd and Monterey, South of Taco Bell)
11811 SE 82nd
Happy Valley,
OR
97086
(West side of 82nd across the street from the Clackamas Town Center Mall, Corner of 82nd and Monterey, South of Taco Bell)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put the check-in bar code sign next to the key drop.
Clark Wilson
Rating:
5.0
Customer did not leave a comment.
Sophia Keating
Rating:
5.0
Mobile pick up process is clunky
Sean Kraljev
Rating:
4.0
Customer did not leave a comment.
Dardinelle Troen
Rating:
5.0
Customer did not leave a comment.
MICHAEL STEPHEN REYNOLDS
Rating:
5.0
Customer did not leave a comment.
Ashu Keto
Rating:
5.0
helpful sales folks. clean restrooms and sales floor. Good inventory
Ira Erbs
Rating:
5.0
Staff did an excellent job helping me!
TADD ABERSON
Rating:
5.0
Everyone was friendly and the process very easy.
Donna Olroyd
Rating:
5.0
Don’t park the trucks so close together
Ted Schuh
Rating:
5.0
Customer did not leave a comment.
Jonathan Handsaker
Rating:
5.0
Justin at the happy valley, or location is amazing! Helped me understand so much of the process and really took his time explaining how it all works! Fair price sealed the deal!!
Nikole Deitering
Rating:
4.0
There is not enough parking for when you need to leave a car.
Karra Crawford
Rating:
5.0
Customer did not leave a comment.
Ben Harman
Rating:
2.0
Every ubox service I’ve used in the past offered metal boxes… these were cheap wooden crates that we struggled to close. The customer service rep I spoke to for booking a month a head of time, was super nice… but a day before moving day we found out that the order never went through. I had no movers, and no one to deliver my boxes. Thankfully I caught the mistake and called again, and someone was able to have the boxes delivered on time regardless… but the emotional distress added to my move was horrific. I never want to use uhaul for anything again.
Tia Daniels
Rating:
4.0
Justin was amazing in every step. Top notch talent.
Barry Drucker
Rating:
5.0
Customer did not leave a comment.
Tami Shaffer
Rating:
4.0
The truck smelled a lot of marijuana Other than that service was perfect I like using U-Haul I definitely recommend it to my friends
Oscar Gaston siles
Rating:
1.0
Got a drop off location set that was supposed to be after hours. Keycoded gate, couldn't get in. Facility would not answer phone calls. Called uhaul, got sent to another location who didnt have room for the truck. 3rd location finally worked. Asked for a future discount/credit due to the hassle of driving all around town, was told they can't do anything about it. Terrible company, won't use Uhaul again
Cliff Jenning
Rating:
5.0
Customer did not leave a comment.
Tony Lottis
Rating:
5.0
Customer did not leave a comment.
Jeffrey Clair
Rating:
5.0
Customer did not leave a comment.
James Pruitt
Rating:
5.0
The "contact less" checkout is way too cumbersome. Make it easier. I spent more time with site and app issues than I would have just instore for a normal checkout.
Evan Schroyer
Rating:
5.0
Customer did not leave a comment.
Otniel Cercea
Rating:
5.0
The guy that helped was awesome
Susan Sailor
Rating:
2.0
I got there look like somebody was remodeling there's a bunch of crap in my unit
Aaron Nicklin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert Darnell
Rating:
5.0
Very professional, courteous, and helpful.
Michelle Keys
Rating:
5.0
Everybody there was friendly and without any hassle Thanks
Robert Sinclair
Rating:
5.0
Everybody behind the counter and at checkin was extremely professional and courteous.
Emily Hannigan
Rating:
5.0
All the guys are awesome. Carl runs a tight ship. I could go to a lot of locations in portland metro area, but I always choose happy Valley
Joseph Martin
Rating:
4.0
Customer did not leave a comment.
Michael Myer
Rating:
5.0
Customer did not leave a comment.
Tim Stimson
Rating:
5.0
Customer did not leave a comment.
Ben Harman
Rating:
5.0
Customer did not leave a comment.
Jenny M Lewey
Rating:
5.0
When scheduling, I chose mobile check in. I got an email that told me how to do that. When I arrived at the location, I followed the instructions specifically, but when I opened my order there was no "pick up my truck" option on there anywhere as the instructions said. It resulted in me having to wait for quite awhile because there were many people at the location when I got there.
Alexandra Kolupa
Rating:
5.0
Customer did not leave a comment.
Christy Clevinger
Rating:
5.0
The sales assistant that helped me was excellent. He was very helpful and professional.
Thank you!
Revea Griffiths
Rating:
5.0
Customer did not leave a comment.
tracie wolfe
Rating:
5.0
Grate job
Raymond Dunkle
|
First Impressions
Rating:
5.0
Everyone working at the 82nd location. In happy valley has always been very helpful.
And friendly. Also even the 800 number girls were great. Good job U-Haul getting good people to work for you that is very hard to do these days.
JOHN TOLLESON
Rating:
4.0
The staff was helpful and gave very helpful advice about truck operation to avoid problems.
Mark Evensen
Rating:
5.0
Everything was great as usual! Thanks!
CHRISTOPHER DOYL HOEPFNER
Rating:
5.0
The two people who I interacted with professional, friendly, and quick. Everything I want on a stressful day.
Thank you
Ben Hoff
Rating:
5.0
Can't think of anything.
Terrance Peters
Rating:
5.0
Customer did not leave a comment.
Denise DePrada
Rating:
5.0
Friendly, fast, and efficient
Lisa Gilbert
Rating:
5.0
Customer did not leave a comment.
Jon Dayton
Rating:
5.0
Very good job
Mergea Dinka
Rating:
5.0
The employees were great! Very personable and helpful. My only complaint is with the U-Haul online system. It’s abysmal. I never received ANY of the texts I was supposed to receive. It wouldn’t allow me to access my account but when I tried to make a new one it insisted my account already existed. If it wasn’t for the kind employees at the 82nd location, a stressful day of moving would have been made so much worse.
Sarah Mathews
Rating:
5.0
Customer did not leave a comment.
dave sanford
Rating:
4.0
The services was good. But, the store was so busy. It could use couple more helpers.
Gary Wong
Rating:
5.0
Customer did not leave a comment.
Liam Lewane
Rating:
5.0
I had a little challenge with my U-Haul app on my phone and the representative behind the counter, volunteered to help me out and saved a lot of time and was very nice
Douglas Hughes
Rating:
5.0
Other than annoying texts and calls after I reserved a trailer, they were great. Really helpful on pick up and drop off
ira erbs
Rating:
5.0
Customer did not leave a comment.
Nicholas Rausch
|
Overall Experience
Rating:
5.0
This location is great.
The location on Foster canceled my reservation and was a bit rude.
These guys more than made up for the lack of customer service at the other location.
Matthew Perry
Rating:
1.0
Your log in system with the qr code sucks. I'm furious over this step. As a general contractor of a construction company. Making your customers figure our some bullshit that is complicated is bullshit. My apologies for the language. But it didn't work. If I'm paying you whatever amount of money. I should just have to drop the keys. Or I'm wanting to back charge you for your system not working and me having to self check out. So I'd my employees have to burn up more of my wage hours trying to figure out your self log in system than you should say for that. I want the old system. I park and I or my employees drop key in box. You fo the system log in. I can go to the other rental places that have a seamless system. Even your employees couldn't tell me how to navigate the drop off after 7 as they were processing trucks. Wtf. I'm not happy. I do not enjoy looking like a idiot. Fux your shit.
Eric Eugene
Rating:
3.0
Customer did not leave a comment.
Thomas TIETZE
Rating:
5.0
Justin was awesome
Stephani Gordon
Rating:
5.0
Nice people.
FERDINAND Guce
Rating:
3.0
It was alright
James Rowney
Rating:
5.0
Customer did not leave a comment.
Carolee Senften
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keith Weiss
Rating:
5.0
Customer did not leave a comment.
PATRICK THOMAS MC GUIRE
Rating:
5.0
Customer did not leave a comment.
Elena Korovnik
Rating:
5.0
Customer did not leave a comment.
Daniel Morris
Rating:
3.0
Your staff was rude and unpleasant to deal with. We had an issue with an error regarding the amount of fuel that was reported to be in the vehicle and attempted to discuss that with your staff. Your employee would not assist at all. I made the comment that I run a business and we strive to maintain a high level of customer satisfaction, and I would assume that U-Haul also has the same aspiration. The idiot I spoke with (he identified himself as John, but he may have been lying about his name) accused me of threatening him. Listen to the recording and you can judge for yourself. I didn’t threaten him despite him being totally inappropriate. The call was approximately 12:30 pm.
mark cogan
Rating:
4.0
Check the time zone the customer lives in.. Getting texts at 3am and 4am are terrible.
Melody Ruth
Rating:
5.0
Customer did not leave a comment.
Christopher Jacques
Rating:
1.0
When I first arrived I had no idea where to go or what I was doing. I finally had a little help from one person then to make matters worse there was no where to put a 26ft truck with car transport but 1 spot. Then a uhaul employee purposely parks multiple uhaul s around me and boxes me in. I only know that because I went into store and over heard him and another employee talking about it and laughing at me. Honestly I'm upset feel like I'm stupid and never want to go back. If I woulda just had a little direction or help it could have been avoided. But childish games made my uhaul return late and the rest of my stuff literally left in the rain down the street.
Brandon Nielsen
|
Online Move In
Rating:
5.0
The employee that I checked in with and did my paperwork and who was when I brought the Van back was amazing. He has wonderful customer service. You guys are lucky yo have him
Melissa Rees
Rating:
5.0
Customer did not leave a comment.
Christopher Jacques
|
Overall Experience
Rating:
5.0
Professional, to the point. Got in, got out, got'r done. Got back and got home ! XD
Michael Hooven
Rating:
5.0
Customer did not leave a comment.
LEVI WECKS
Rating:
5.0
Customer did not leave a comment.
scott reid
Rating:
5.0
Customer did not leave a comment.
Robert newcomb
Rating:
5.0
Customer did not leave a comment.
Catherine PSAROS
Rating:
5.0
App wasn't working but employee was very helpful.
Mark Bauman
Rating:
4.0
Customer did not leave a comment.
Catherine Buck
Rating:
5.0
All is good.
Steve Austin
Rating:
5.0
Customer did not leave a comment.
Earl Thomason
Rating:
5.0
Customer did not leave a comment.
Heather Kirchubel
Rating:
5.0
Customer did not leave a comment.
Emanuel Aguilar
Rating:
5.0
Everything went great 👍. Don't change anything.
James Selness
Rating:
5.0
I would like to thank the staff, especially Jonathan R. For the excellent customer service.
Moving is such a stressful experience and Jonathan put me at ease with what I needed. He explained everything very clearly and offered suggestions with things I hadn’t thought of. He helped me loading boxes. The return of the truck was so streamlined, and quick. Thank you for such a positive experience.
Stephanie Bartlett
Rating:
4.0
Customer did not leave a comment.
TIM DUNCAN
Rating:
5.0
Customer did not leave a comment.
Pamela Dixon
Rating:
5.0
The online check in was difficult. My temporary WA license is on paper, and doesn't have a front and back. We had to start the check in process all over again using my sisters info and ID. It was very irritating. Next time I will just deal with the employees
LEANN MICHELE HESTER
Rating:
5.0
Customer did not leave a comment.
Chris Hargas
Rating:
5.0
People here were very helpful and everything went smoothly.
Justin St Germain
Rating:
5.0
Fast and great service
TINA MARIE
Rating:
5.0
the Oregon and Arizona people were great, but the people that do the online help sent the U-box to a storage that was over 25 miles from a closer storage location.
over all the U-box worked great. I liked that the u-haul boxes just fit the inside of the Ubox and you can fill every inch of space.
thank you
Robert Morgan
Rating:
3.0
Need an elevator yo!
Mark Moline
|
Online Move In
Rating:
5.0
Very friendly guy there perfect service
Alvaro Martinez
Rating:
3.0
Friendly/helpful staff. The truck just smelled like smoke.
Dena Austring
Rating:
5.0
Everyone at the store was very helpful and courteous. We will be back for any of our future moving needs.
Blair OConnell
Rating:
3.0
Customer did not leave a comment.
Kyle Woods
Rating:
5.0
Customer did not leave a comment.
JEREMY Corbus
Rating:
4.0
Service was slow before 8:00 AM when only one agent working. They did a great job once they got to me.
Steven Smith
Rating:
3.0
Slow service
Robin Richardson
Rating:
4.0
Used the app for online pick up and return. Pick up was smooth but returning was slow and eventually had to call customer service to complete the return process.
STEVEN ZETTERLUND
Rating:
5.0
Customer did not leave a comment.
hope moyer
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Debra Gibson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ethan Armstrong-Buckalew
|
Online Move In
Rating:
2.0
The gentleman that checked us in got visibility irritated when I said I hadn’t been able to complete the move in electronically. When I made the call to reserve the unit I wasn’t told that a “round” lock was required, then because the unit was actually 2 units next to each other I had to buy 2! We ended up not needing the unit, never put stuff in it, or put a lock on it, and we checked in on the 10th, and checked out on the 12th, and got no money back. I called the storage manager, and never got a call back. The only bright spot we’re the 2 employees that helped us check out on the 12th, I could tell that they cared.
Stephanie Walker
|
Overall Experience
Rating:
4.0
Other than the load share issues it was a very positive experience. Loved have the storage options at the final destination. Make the move manageable and stress free.
RONALD PEREZ
|
Overall Experience
Rating:
4.0
With the exception of my experience in GA, working with U-Haul has always been a good experience.
Kate Yager
|
First Impressions
Rating:
3.0
The fact that you don't pro rate charges is not ok.. many other storage places cheaper that pro rate .I have since vacated . And gone to another storage facility
However Justin really went out of his way for us during a tough situation.. his knowledge was excellent as was his customer service .
JODY GUENGERICH
|
Overall Experience
Rating:
1.0
When my family and I arrived to check in to our storage unit UHaul provided for the truck rental and 4 state move we had just done, we notice right away that the access was rough to get to the units. We walked in and the guy at the counter was never quiet and non responsive to questions and concerns and took over and hour to check us in and struggled the entire time and even though he was standing there with 3 other guys around that clearly had more experience, he didn't ask for help nor did anyone offer him help when they saw him struggling and our growing frustration and not knowing what was going on. By the time we got to the end of check in, the unit that had been reserved for us for over two weeks was not available and they were giving us two smaller units side by side which was not gonna work for us and not only that but the large unit for a 3+ bedroom home was up stairs and inside which was not feasible and the only way up was some rickety stairs on outside of building that were too narrow and had and awning that prevented any large furniture from getting up them. We canceled the whole thing and went down the street to Public Storage and their service and ease of access and timeliness far exceeded uhaul.
Sheena Hower
|
Overall Experience
Rating:
3.0
I was a customer for years and it was fine but then without notice there was no where to park while getting things in or out of my unit if it was during business hours. I found out it was because they started renting cars, so that took all the spaces storage customers had. Profits before people will kill any business!
ROCK HUNT
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
douglas bush
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jason garry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pete Tittle
|
Overall Experience
Rating:
5.0
Ground level outdoor unit, appreciated very convenient drive up and simple access- However, to be helpful- seasonal outdoor maintenance use of leaf blowers regularly pushed debris, paint chips, dirt, and dust under my unit door and onto my stored belongings. Stored papers, furniture, textiles, equipment and art were all affected, with layers of dirt clinging to some vulnerable items. Not entirely unexpected, nor was I significantly disappointed... Thank you.
jeffrey reynolds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bryan Davis
|
Online Move In
Rating:
5.0
All of the employees were helpful and polite. The facility owner, Justin, was especially kind one day when a stray dog came running up to me as I was bringing things outside from my unit — I asked for help and he put the dog in his car to stay safe until we figured out what to do (the owner finally came by).
Carey Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
paula durkin
|
Overall Experience
Rating:
3.0
I was very disappointed that your company does not prorate !
Karen Olson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Souria Luyamba
|
Overall Experience
Rating:
5.0
The only issue we had is the parking. It was hard to find a space to conveniently move in or out our stuff. The UBoxes were great for our move here.
Dorothy Helwig
|
Overall Experience
Rating:
5.0
An update would be nice to have an elevator to go the second floor.
PATRICIA KIDNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cody Barnes
|
Overall Experience
Rating:
4.0
My rating would have been Excellent but the most recent experience I have last December 20, 2022, the door latch was disappointing as it was badly done and my disc lock would not go through. We alerted the office at once and for some reason it was not tended to and I received a voice message (thank you for that anyway) that I don't have a lock, and that is the reason why. I apologize as I should have made a temporary lock to secure it before leaving my things. I was on a time scrunch and decided to attend to it later.
Jonathan went back yesterday and the latch was still not done. I believe the manager took care of it in 5 minutes. Now that, is the excellent part.
I am grateful for Seth for helping with my move-in procedures, inspite of a few hiccups.
FELICIA MACARAEG
|
First Impressions
Rating:
1.0
Was offered the storage unit at 1 price but ended up paying nearly double that due to "misc. charges" and the cost was ridiculously high for such a small unit with only a plywood door.
Deena Kelly
|
Overall Experience
Rating:
3.0
Please fix the door way on the back side. Had to lift filled cart to get it through doorway.
Diane Olsen
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TERESA QUINTERO
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Carisa Paterson
|
Overall Experience
Rating:
5.0
Professional and clean!
PEDRO CASTANEDA
|
Overall Experience
Rating:
5.0
Uhaul employees always happy to help with locker concerns. Same for renting a moving van. Everything went smoothly to move out of my storage unit after being there for over 3 years. Good price on van rental.
Alan Cook
|
Overall Experience
Rating:
5.0
Quality service of needs. Thank you!!!!
kary King
|
Overall Experience
Rating:
5.0
I had this storage unit since January 2020. I had automatic bill pay each month but the card on file was no longer good. I called and it was corrected
paula durkin
|
First Impressions
Rating:
5.0
U-Haul was helpful and friendly
Steven Wright
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JESSICA HOWARD
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Britteny Trask
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Stephen Forbes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leslie Landers
|
Overall Experience
Rating:
4.0
Friendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. I highly recommend them.
teresa rosser
|
Overall Experience
Rating:
5.0
No comment.
Lamine Fall
|
First Impressions
Rating:
5.0
The gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Great customer service.
Nikki Maxwell
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Cynthia Kolar
|
Overall Experience
Rating:
2.0
There were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!
Christopher Jacques
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nathaniel Holzgrafe
|
Overall Experience
Rating:
5.0
The company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.
Austin Bergevin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alex Alfaro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Enoch Huang
|
Overall Experience
Rating:
5.0
The blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well
While helping me at the same time.
Amanda Webber
|
Overall Experience
Rating:
1.0
Monique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.
Kelsey Monahan
|
Overall Experience
Rating:
5.0
We did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!
Erik Kobayashi-Solomon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtis Oliver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Olivia Ornelas
|
Overall Experience
Rating:
3.0
No comment
Betty Seil
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aubre Fuller
|
Online Move In
Rating:
3.0
Customer has had 24 hr access w/ no events yet denied 24 hr access.
ROCK HUNT
|
First Impressions
Rating:
5.0
Moving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins
DONNA WATKINS
|
First Impressions
Rating:
4.0
They were very nice and helpful.
Debra Gibson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April Ash
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Wilson Constant
|
Overall Experience
Rating:
5.0
I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.
TERESA QUINTERO
|
First Impressions
Rating:
5.0
Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.
THOMAS BERRY
|
First Impressions
Rating:
4.0
The two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!
Sarah Short
|
Overall Experience
Rating:
4.0
The gentleman who assisted me was very helpful and friendly yet professional.
Sarah Short
|
First Impressions
Rating:
5.0
I like the two step security
Velia Gonick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kahlea Phar
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FELIX LASIN JR
|
Overall Experience
Rating:
5.0
My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.
Paul Brawner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELIX LASIN JR
|
First Impressions
Rating:
1.0
They are making illegal withdrawals from my account
JEFFREY VAUDT
|
First Impressions
Rating:
5.0
Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.
bryan traskowski
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ivan Lima
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jonna Coe
|
First Impressions
Rating:
5.0
This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!
Reginald Nichols
|
First Impressions
Rating:
5.0
Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!
Olivia Ornelas
|
First Impressions
Rating:
5.0
Great help
MIKE MCDONALD
|
Overall Experience
Rating:
5.0
I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs.
Thank you UHaul I will only e rentals from you from here on out!
vanessa trigg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMSON REGASSA
|
Overall Experience
Rating:
5.0
Everyone was great . Sandra was especially helpful
MIKE MCDONALD
|
First Impressions
Rating:
5.0
rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .
Tracy Copus
|
Overall Experience
Rating:
5.0
i would recommend this u-haul to anyone.
janice wayne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dorothy Helwig
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jenelle Megenity
|
Overall Experience
Rating:
5.0
Great staff, very helpful, professional,made you feel at home.
Elysee Winkelman
|
Overall Experience
Rating:
5.0
Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.
douglas Botsford
|
Overall Experience
Rating:
5.0
Thank you for the many years I have used your facility. I may need you again in the future.
CARLO SANTILLI
|
Overall Experience
Rating:
3.0
The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th
Thomas Webb
|
First Impressions
Rating:
1.0
Rude and unhelpful. We went somewhere else.
Joelle McKnight
|
Overall Experience
Rating:
1.0
I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.
Joelle McKnight
|
First Impressions
Rating:
5.0
Fast, accurate, professional service.
Karen Payer
|
Overall Experience
Rating:
1.0
The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil
Robert Law JR
|
Overall Experience
Rating:
5.0
Thanks
Raul Vasquez
|
Overall Experience
Rating:
5.0
The gentleman that waited on me was very nice. He made it easy for me.
JOAN BAYS
|
First Impressions
Rating:
5.0
Good Folks
robert west
|
First Impressions
Rating:
4.0
Manager and employees are friendly and helpful.
Alan Cook
|
Overall Experience
Rating:
4.0
Waited most of the time just to pay for my storage 🙁
Loretta Johnson
|
Overall Experience
Rating:
1.0
Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.
William luttmer
|
Overall Experience
Rating:
5.0
Good team they will take care of you.
Kasheeve Wilson
|
Overall Experience
Rating:
5.0
Great customer service Everytime I go in
JON WILKIN
|
First Impressions
Rating:
4.0
Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.
Tyler Groff
|
Overall Experience
Rating:
5.0
They were really nice and I had a great experience. I'd use the Uhaul box again.
Erika Strohecker
|
Overall Experience
Rating:
5.0
Great
Derrick Mayberry
|
Overall Experience
Rating:
1.0
This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.
jennifer battle
|
Overall Experience
Rating:
4.0
The largest unit was 10x10x11. I needed a bigger unit than that.
Darlene Benedict
|
Overall Experience
Rating:
5.0
The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.
Raul Vasquez
|
First Impressions
Rating:
5.0
Thanks for all the customer support with our complicated Ubox order!
Emily Mcnulty Scripter
|
Overall Experience
Rating:
5.0
Thanks for all the customer support with our complicated Ubox order!
Emily Mcnulty
|
Overall Experience
Rating:
5.0
I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.
JOLLENE BROWN
|
Overall Experience
Rating:
5.0
great storage and convenient
mary troutt
|
Overall Experience
Rating:
4.0
I’m a satisfied customer.
IXKRA ESTRADA
|
Overall Experience
Rating:
2.0
Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!
MJ Dunne
|
Overall Experience
Rating:
4.0
regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,
Maureen Mastromonaco
|
Overall Experience
Rating:
5.0
Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!
mary troutt
|
Reservation
Rating:
5.0
I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks!
Both drop off and pick up drivers were considerate ~
barbara Jones
|
Overall Experience
Rating:
5.0
Thanks
Karen Hayden
|
Overall Experience
Rating:
1.0
I was given the wrong information about what I was actually getting.
Alex Barajas
|
Reservation
Rating:
5.0
All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!
I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.
Carey Sebera
|
Overall Experience
Rating:
5.0
Great customer service
Cindy Garcia
|
Overall Experience
Rating:
4.0
Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.
jonathan geyer
|
Overall Experience
Rating:
4.0
The computer system was down frequently. Otherwise all went well.
Steve Michels
|
Overall Experience
Rating:
5.0
McKenzie was awesome!!!
TIFFANI JUAREZ
|
Overall Experience
Rating:
5.0
Thank you for keeping my belongings safe and secure for the last three years.
JEANINE RUBY
|
Overall Experience
Rating:
5.0
The staff was helpful beyond what one would expect, devoting full attention to each person no matter how busy they were.