Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience ever your policy of forcing customers to relocate your vehicles or charging them double to return it where I picked it up is wrong We couldn’t leave our car at the drop off because it was a crime infest part of town
Also U haul kept calling me to arrange for drop off when it wasn’t due yet very annoying while trying to move
Christina Cook
Rating:
5.0
Access hours. Would like later evening access hours.
Jack Wise
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kimberly Lilly
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WARREN ERICKSON
Rating:
5.0
Kelly and her staff were amazing to deal with and we will definitely use U-Haul in the future. What a great experience. Thank you all
MARC MALMER
|
Overall Experience
Rating:
5.0
East returns.
Rick Goble
Rating:
5.0
Kelly was awesome, she gave me a grand tour at my pace.
LEON GATTIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosie Tate
|
First Impressions
Rating:
4.0
I feel that the Uhaul storage experience was above average, I would have chosen excellent except for one issue, storage customers are paying monthly in advance, which is expected, but when the customer moves out after the monthly pay date there is no partial refund or pro-rated portion. So if the said locker room is rented in the same month by another customer, that's free money 💰. I don't feel that is fair for a large corporation such as Uhaul to treat their customers.
Kenneth Madison
|
Overall Experience
Rating:
4.0
The only issue we had was that the drop off location was incorrectly entered when we picked up the truck and I didn't notice the error until I went to drop it off and they told me I had to drop it off at a different location than I had expected or pay a penalty. Since the incorrect drop off location was only about 30 miles away I just drove there and dropped it off.
Doug Meyer
Rating:
5.0
The staff was super helpful with a motorcycle move i had to make.
Samuel Schellenger
Rating:
5.0
Customer did not leave a comment.
Stephen Sanchez
Rating:
5.0
Customer did not leave a comment.
Tyra Asanuma
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Williams
Rating:
5.0
Something about how well run this particular Uhaul is run- It's way better than the other UhaulsI have attended!
Greg Smeester
Rating:
3.0
The employees I dealt with in person were very friendly. The woman that called me about my reservation was not.
Jeryl ONeal
Rating:
5.0
Customer did not leave a comment.
Randolph Peterman
Rating:
5.0
The people that helped me in the office and the yard were very professional and courteous
Jeff Collins
Rating:
5.0
Customer did not leave a comment.
Jerry Carlson
Rating:
5.0
Customer did not leave a comment.
Samuel Schellenger
Rating:
5.0
We loved our driver, she was great! She had an electric semi truck, we like for the environment. She was very professional and polite. She was efficient and put the containers exactly where we asked.
We really appreciate all the communication and thoroughness.
Heidi Branigan
Rating:
5.0
Customer did not leave a comment.
Michelle Price
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Frazier
Rating:
3.0
They gave use a new trailer since the one we got was not working properly. They said it would be the same price but.git changed for the the bigger trailer anyway. When returning trailer the guy did not know how to use his phone so we could return it taken 20 mins. Then trying to back trailer up to put it back in the row where we got it there cars every where making it hard to back up!
Christain Motkowski
Rating:
5.0
Customer did not leave a comment.
Brian Runnalls
Rating:
5.0
Customer did not leave a comment.
Carrie Griffin
Rating:
5.0
Customer did not leave a comment.
Alan Evans
Rating:
4.0
Had a great experience--planned from the beginning to be a temporary solution.
Cynthia Forland
|
Overall Experience
Rating:
3.0
Friendly staff. Helpful. Nice place good experience.
Tomiko Schmoe
Rating:
3.0
The guy checking me in was rude. Said he was going to charge me an extra day because I was 20 minutes late. He didn't, but I didn't need to hear that after fighting traffic to get it back in time. It was uncalled for. I literally had the van for 2 hours...
Eric Pollard
Rating:
5.0
I and/or my family have rented several trucks and trailers from the U-Haul Storage of Chehalis-Centralia for a few years. The staff is always friendly and helpful. We will continue to use them along with recommending them to anyone we contact that has truck, trailer, moving of anything needs. Regarding the last time we rented a 26' truck, we called and called the office and advised that we would be a couple of minutes late. We arrived exactly 2 minutes after closing and the office was dark and locked, but the website used on my cell phone made my check in and return of the truck very, very easy.
William Adam
Rating:
5.0
Customer did not leave a comment.
Dawn Prieto
Rating:
5.0
Not sure what to improve but that is always open to change
Russell Gillpatrick
Rating:
5.0
Nothing at all, Kelly did awesome and handles my curve ball perfectly with a last minute truck change, top notch service
Shavanna may
Rating:
5.0
Very friendly staff enjoy going in there every time I have to rent something
Mark Couts
Rating:
5.0
Very helpful staff!!!!
Buddy Lowrey
|
First Impressions
Rating:
5.0
The staff here went above and beyond to make me feel comfortable and that my items would be safe at Uhaul. I couldn't be happier.
MARC MALMER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Skoglund
Rating:
5.0
Customer did not leave a comment.
Steve Freeman
Rating:
1.0
I called in the morning at 0700 to speak with a lady. I had ask if my drop-off time could be extended because I would not be able to make it in time . The lady informed me that if I were able to make it before closing that there would be no additional charge.
I later pulled in 4 hours prior to close and was greeting by a gentleman seemingly upset by my arrival shown by his body language and tone. While doing an inspection of the truck, the gentleman opens the rear and yells “Oh you shouldn’t have done that” regarding how the hand truck was positioned. I informed him that’s how it was received and I haven’t used it. He then stated “Well if it broke you’d be paying.” Due to his tone I then became annoyed and let him know that I would not fucking pay for something I didn’t do. Ignores me matching his condescending tone and continues to inspect the truck. He then goes to check the mileage shortly after he comes up to me and tells me $86.00 and that’s all he said so I asked why do I need to pay an additional 86? I have already paid 258. No we don’t charge you until you arrive. I asked the gentleman why the additional $86 was being added, but he refused to answer the question. So I checked my bank account and noticed that the $258 was in fact deducted along with an additional 86.00. I then walked into the U-Haul establishment and greeted another worker who informed me after printing off a sheet that the gentleman had charged me for an additional day. After letting them both know I was already informed but charge would be waived. He said well you never told me and how do you expect me to read minds. I was instructed to come and speak with the manager in the morning, which I have every intention of doing..
Alexander Rome-Dulleck
Rating:
4.0
The people here were helpful and kind. Corporate greed has created every problem I've ever had with uhaul because you guys sell products you don't actually have because you're selfish and greedy.
Derek Piersing
Rating:
1.0
Very helpful in Chehalis, I had a lot of questions.
Jack Wise
|
First Impressions
Rating:
5.0
This is my second time using this facility. I highly recommend it!
Genise Morgan
|
First Impressions
Rating:
5.0
👍
milton ayala
Rating:
5.0
Staff was friendly and inviting. Never had such a great experience at U-Haul.
Mary Box
Rating:
5.0
Y’all were excellent to deal with and I would highly recommend you to my family and friends
Phil Halstead
Rating:
5.0
Installation was fast, received a 10% discount and was ready when they said it would be. Haven't towed anything yet but I'm sure it'll be fine. You come highly recommended.
joey Scanapico
Rating:
5.0
Customer did not leave a comment.
Chris Crumb
Rating:
4.0
Customer did not leave a comment.
Nathaniel Jones
Rating:
5.0
Customer did not leave a comment.
Sandra channell
Rating:
4.0
Customer did not leave a comment.
Rita Hops-Mamudu
|
Online Move In
Rating:
5.0
I think everything is really good there you're very polite and on time with everything
Ron Vasfaret
Rating:
5.0
Customer did not leave a comment.
Bradford Borden
Rating:
5.0
Customer did not leave a comment.
Sheila Jones
Rating:
5.0
I love the bike trailers!
David Painter
Rating:
5.0
Everyone was so helpful
Craig Burns
Rating:
5.0
Always great service at this location.
Shawna Sicilia
Rating:
5.0
Office staff was very helpful and friendly!
Hollie Weiberg
|
First Impressions
Rating:
4.0
The rental trailer was clean. Upon hooking up the trailer one of the lights didn't work. I suggest you thoroughly checking if the lights work so this doesn't happen again with other people.
STEPHEN OLIVAREZ
Rating:
5.0
Customer did not leave a comment.
Roland Falb
Rating:
4.0
Customer did not leave a comment.
Russell Gillpatrick
Rating:
4.0
Customer did not leave a comment.
Linda Hamre
Rating:
5.0
Customer did not leave a comment.
Ronald Torgusen
Rating:
5.0
Easy, spacious equipment lot. Staff is fry, informed, and helpful.
Terry Martin
Rating:
5.0
Customer did not leave a comment.
John Kruger
Rating:
5.0
Everything was great, the lady at the front desk is very efficient and nice.
Denise Mc Dannell
Rating:
5.0
Other then not being able to find the exact truck they were giving me it was an excellent experience I will be using u-haul again. I was on very short notice so very happy with the truck and the service. The gentleman I worked with worked hard at giving me the best rates and was super nice.
Barbara Steen
Rating:
5.0
I would use the facilities again.
Danny Inman
|
Overall Experience
Rating:
5.0
Nice friendly cooperative people work there.
Mark Bennett
Rating:
5.0
Pleasantly surprised, the facility is very clean, well monitored, and the staff is helpfull and friendly
Julio Barton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roy Watkins
Rating:
5.0
Customer did not leave a comment.
GREG BLUHM
Rating:
5.0
Customer did not leave a comment.
Katie Haubrick
Rating:
2.0
The manager of the chehalis store was extremely rude to my adult daughter. From a distance I watched the manager speaking to my daughter and due to the rain decided to start walking inside. Then addressed her when she came inside and asked for someone else to help us. The manager did not take any responsibility for her actions, tone of voice or even accept that my daughter’s fiancé watched her mouth say stupid as she walked away from my daughter.
The cashier and then the young man working were friendly and helpful. The young man had been even friendly on the phone the day before.
My daughter then explained as we walked out how rude the manager was that morning when she first picked up the Uhaul for me. I apologized to her and said I was sorry but all I could do was confront the woman and did.
I’ve worked with the public since a young child in Girl Scouts and am now 48, I’ve learned tone, body language etc out speak anything else and how that is up most importance.
I wouldn’t recommend this place because of her.
LAURA CANTERO
|
First Impressions
Rating:
5.0
Great service too
Christopher Donnelly
Rating:
5.0
Customer did not leave a comment.
Jennifer Snider
Rating:
5.0
Customer did not leave a comment.
Michelle Price
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mitch Williams
Rating:
5.0
Customer did not leave a comment.
CYNTHIA COOKE
Rating:
5.0
Customer did not leave a comment.
Michael Rizzotti
Rating:
5.0
The service guy was so fast and so friendly. What a wonderful experience.
Una Wiley
Rating:
5.0
Guy who helped me at front desk was awesome. Made my experience great.
coulsen kohler
Rating:
5.0
The personnel are all very friendly and customer oriented. They are to be commended!
Mark Roush
|
First Impressions
Rating:
5.0
Explained everything and was extremely helpful. Thank you for making my experience so pleasant.
Amanda Jennings
Rating:
5.0
Customer did not leave a comment.
Julie Swilley
Rating:
5.0
Customer did not leave a comment.
CHESSA STEWART
|
Overall Experience
Rating:
5.0
Cody was great! We paid to have the wiring done as well as the hitch, but he found functioning wires down there that he just rerouted and remounted, then reduced our bill. He could have easily not mentioned that and charged me anyway, but he went above and beyond to take care of us. Super appreciated for him!
Taylor Saner
Rating:
3.0
Make sure your credit card reader works. I had to use my debit card to pay for the service. I used the same credit cards elsewhere and they still worked.
Christopher Van Vleck
Rating:
5.0
Customer did not leave a comment.
mike gudeman
Rating:
5.0
Customer did not leave a comment.
Ruth Thompson
Rating:
5.0
Customer did not leave a comment.
Karen McLaughlin
Rating:
3.0
All people reading this need to get a clue about your contract read the fine print. We closed out our storage unit very shortly after making a full month's payment and they wouldn't give any of it back because they said it was in the contract that they couldn't prorate anything. Basically it's legalized theft. So just a warning read your contract. And the woman that helped me close out didn't listen well and was very snappy in her speech. The woman in charge was not friendly at all. The other young woman who helped me go and get the lock off of my storage unit was very nice. But that main person was just not a very nice person no matter how friendly I was she continued to be short and snappy.
Judith Redden
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Susan Morales
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK ROUSH
Rating:
5.0
Customer did not leave a comment.
Toni Lloyd
Rating:
4.0
Customer did not leave a comment.
Laura Reynolds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clifford Palmer
Rating:
5.0
Great communication, great service and great people at a great price
Paul Groppel
Rating:
5.0
Good experience!
Jerome Carlson
Rating:
5.0
Customer did not leave a comment.
Marc S. Spiegelberg
Rating:
5.0
Customer did not leave a comment.
Ronald Rice
Rating:
4.0
Customer did not leave a comment.
Shannon Casey
Rating:
5.0
The service was excellent. No improvements suggested!
Melanie Beck
Rating:
5.0
Customer did not leave a comment.
Casey Glasgow
Rating:
4.0
Customer did not leave a comment.
Joseph Parker
Rating:
4.0
please change your policy on ID's i have s valid driver's license and rented a trailer before Mrs. Karen rejected my id cause it didn't have a driver's license. i showed her my insurance and still got rejected. thankfully my sis was with me to rescue the day.
Melisa Akers
Rating:
5.0
Customer did not leave a comment.
Samuel Smith
Rating:
5.0
Wanted you to know you have a great team of people. Very very nice and helpful. It was a pleasure doing business with you. Best wishes for the future!
Debra Allison
Rating:
5.0
no need
RICHARD STYRWOLD
Rating:
5.0
Both the counter person and return person were very nice and helpful! Great experience.
Jerry Carlson
Rating:
5.0
Customer did not leave a comment.
Michaela Wagoner
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Creede Harris
Rating:
2.0
My reserved van was cancelled because I couldn’t provide an exact pick up time…I didn’t have a problem with the first reservation but the 2nd employee cancelled it the next morning!!
Darlene Sue Gosnell
Rating:
4.0
Customer did not leave a comment.
Curtis Bernier
Rating:
5.0
You ladies/gentlemen really rock! My experience with you and your staff were so awesome with helping me keep it together during my move to Washington state and my move back to Indiana! I don't know what I would have done without your wonderful knowledge, help, and answering my questions and changes that needed to be made! I would recommend you and the U-Boxes to everyone I know! Don't change a thing as the way you are doing it now worked well for me! I will be renting a small truck in the near future when I move into my own apartment! Thank you for a such an awesome experience! Have a great day!
Martha Bowen
Rating:
5.0
Kelly, the store manager, went above and beyond the call of duty to make my experience successful. I needed several items to execute my business project, and she executed. As always she is very helpful and reliable. Thanks Kelly and team!
VICTOR Onkoba
Rating:
2.0
We were having some problems with the site for pre-check out. It was not letting us upload. They just kept telling us we could figure it out. No one was willing to step outside and help us. Even though we found damages that were then the system timed out by then. And we were so frustrated and late. We finally laughed. And finally got someone to come outside to put stickers on damages so we could leave if they would have come out and explain it to us. Through at least one example and found there was issues with the site. It would have saved us an hour.
Dave Mc Afrety
Rating:
5.0
Customer did not leave a comment.
Raymond Thiessen
Rating:
5.0
Customer did not leave a comment.
Ryan Cughan
|
First Impressions
Rating:
5.0
Great service as always! Glad to be a repeat customer.
Brandi Darden
Rating:
5.0
Customer did not leave a comment.
Clifton Sheridan
Rating:
5.0
Very Friendly staff. Good job of explaining procedures.
Robert Deans
Rating:
5.0
Customer did not leave a comment.
David Gano
Rating:
5.0
Customer did not leave a comment.
VICTORINO PEREZ RODRIGUEZ
Rating:
5.0
Customer did not leave a comment.
Tamara Grosjean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annemarie Holmes
|
Online Move In
Rating:
5.0
Everything was perfect! Would recommend to anyone in the area.
Nicholas Whisman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara Grosjean
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HEATHER WOLD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AARON JOSEPH
|
Overall Experience
Rating:
5.0
The staff was always very ready to help answer questions and made my experience convenient.
josh wood
|
Overall Experience
Rating:
5.0
They were always willing to help us solve our problems. Love working with them.
Brad Wingert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MADELYN HEILMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wade Sampson
|
Overall Experience
Rating:
5.0
Most affordable place in town thank you
Donald Keene
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
TERESA HERRINGTON
|
Overall Experience
Rating:
4.0
Only problem we had was the alarm went off when we opened our unit. It was reported several times but finally just got fixed a few weeks ago.
Donna Perryman
|
Overall Experience
Rating:
3.0
The price kept going up without notice I was on automatic payments out of my accounts and was not notified about prices going up so not very pleased so that’s why I got out of the storage unit
Tonya Lee
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eugene Brewer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynda Haseltine
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Bixler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA SHAY
|
Overall Experience
Rating:
5.0
Exceptionally excellent manager
ROBERT SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl Clarke
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rebecca Haseltine-Ripp
|
Overall Experience
Rating:
5.0
Staff was friendly and very helpful between the desk and vehicle rental and return crew. Thank you
Donald Kleider
|
Overall Experience
Rating:
5.0
I wish there was easy 24hrs access.
Megan Higby
|
First Impressions
Rating:
5.0
Storage was available when I needed it.
Sara Mcdowell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mylin Finney
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICHARD A TROSPER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl Clarke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT SMITH
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DC Wheat
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT MACDONALD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Hathaway
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lynda Haseltine
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RICK EDRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micaela Gonzalez Mayoral
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Zarlengo
|
Overall Experience
Rating:
5.0
Staff is friendly, helpful and professional! The facility is clean, well secured and reasonably priced. Thank you for making my move in pleasant.
Krisine Clark
|
First Impressions
Rating:
3.0
Rate increase every few months is too much
Pam Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Summer Graham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA SHAY
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pamela Taylor
|
Overall Experience
Rating:
5.0
The young lady that signed us up with a unit was extremely helpful, quick and easy to work with.
David Reuter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Price
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dale Rosenlund
|
Overall Experience
Rating:
5.0
Treated me awesome, kind, went out of way to help me.
Pamela Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amanda Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHELLY FOSTER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brett Wells
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randy Lentz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie Robinson
|
Overall Experience
Rating:
5.0
Staff was informative and knowledgeable. GREAT CUSTOMER SERVICE, thank you
Pamela JulienFerry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary robinson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brianna Gallion
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Thomas
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Miranda Riggen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hallie Williams
|
Overall Experience
Rating:
5.0
The supervisor was very helpful and professional. The whole staff as well. Very good experience.
Larry Sugita
|
Overall Experience
Rating:
5.0
A shout out to the staff outside when I returned a vehicle. She was kind enough to track me down and return a set of keys I left behind.
Clifford Munroe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Gibb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shelley Winkelhausen
|
Overall Experience
Rating:
4.0
The photos you have to do were tough but other then that good
Kimberly Roderick
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DC Wheat
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caitlynn Hall
|
Overall Experience
Rating:
4.0
I used UHaul for storage for several years and never had any issues. Every time I had a question about my account, I was able to easily find the answer online, or was helped quickly by an associate.
Heather Beaird
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACOB EBERLE
|
First Impressions
Rating:
5.0
Going up to 120 for my small unit was to much to pay. Especially when I started out at 84 and had paid 5 months in advance. To be told I now have to pay 120. That was too much.but it gives you a good turn over of people cleaning out units sooner .
megen mccormack
|
Overall Experience
Rating:
5.0
friebdly and well maintained place
Linan Chao
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenny Hoover
|
Overall Experience
Rating:
5.0
Very clean and secure. I had an absolute wonderful experience with staff each time. Thank you for all the hard work y'all put into the facility.
BRANDI MEYER
|
Overall Experience
Rating:
5.0
Terrific facility. Outstanding service and excellent staff. From information on the storage options to assistance with tow mount the people working here are simply the best!
The bar is set to the highest notch at this U-Haul! I'm going to miss the staff and storage.
rob davidson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiersten Barber
|
First Impressions
Rating:
5.0
The staff in chehalis are amazing. Kelly is awesome!!
David Bouge
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shane Powell
|
First Impressions
Rating:
4.0
While everything was amazing with our experience, the prices kept going up by 10-20% every 6 months. This is rather frustrating when you’re on a budget and have no other choice but to pay or lose your belongings.
Charity Kraynak
|
Overall Experience
Rating:
5.0
storage room clean but door can’t close well to lock
the door has to be with gap 1” above ground to be able to lock
cause lock man install job is very bad
Linan Chao
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tammy Thomas
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ROBERT CROCKETT
|
First Impressions
Rating:
5.0
Excellent place. Mainly for the security of all units.
Barbara J Howard
|
Overall Experience
Rating:
4.0
Set up a storage unit on the 29th if October and was signed out the next day by a glitch. Staff was very helpful and set me up with a new unit
Nathaniel Hewitt
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amber Williams
|
Overall Experience
Rating:
5.0
Yes it was a good experience, and I would choose your facility in the future. Thank you.
BREE BURKHARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeneva Quarle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shari lynn carriere
|
First Impressions
Rating:
5.0
I would just like to say thank you to Kelly and all the staff for Everything they helped me with during my moving process and storage.
Chehalis U-haul and storage ROCKS I don't know what I would have done without them.
THANKS
James Ciborowski (#1443)
JAMES CIBOROWSKI
|
Overall Experience
Rating:
4.0
Had extremely frustrating time with the signing in and open door sequence I was pretty annoyed due to loosing house and got stuck with my vehicle loaded a few times but it is what it is. .
Laura Eger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margie Baars
|
Overall Experience
Rating:
5.0
The team was helpful.
Pamela Herrell
|
Overall Experience
Rating:
3.0
Because it was soo very stressful for me returning Uhaul, getting gas, signing up for storage. I was a puddle of tears before things were put into storage.
The alarm went off because I did not have a card for silencing or understand the instructions about how to get into storage area. Etc.
My help had another appointmenttment and it took a long time for clerk to get paperwork done. I’m nearly 80 and I needed help getting equipment out of truck and onto dollys and then find the unit. The kids I’d hired helped. But were late to their next appointment.
The cleanup lady was the star PR person. Helpful. Cheerful. And very kind.
Beverly Elloway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AARON JOSEPH
|
First Impressions
Rating:
4.0
When I called about storage at the Chehalis WA facility, I was not told I would need a third party listed to secure storage. Instead of being able to unload, I had to return home with a full trailer to get the 3rd party information. After 10 days of packing and moving my mother, it was very frustrating, mostly because I was never told I would need a 3rd party. The presumption I wouldn't pay the monthly bill, is rather insulting. Other than that, the Chehalis facility is very nice and tidy.
Danny Inman
|
First Impressions
Rating:
5.0
Very friendly staff and efficient service provided.
BREE BURKHARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick Nicoara
|
Overall Experience
Rating:
5.0
Diffinitley use your services again and will spread word how great it was
Pam Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Carson
|
Overall Experience
Rating:
5.0
Wonderful customer service. So easy to grab a cart, unload the car and move in. I would highly recommend this facility.
Laura Price
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Javon Sprague
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie HYLTON
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Scott Holman
|
First Impressions
Rating:
5.0
The manager, Kelly, was especially helpful both times we purchased. Once for renting a truck/trailer and now acquiring a storage unit. She’s great and juggles so much efficiently. She took her time making sure I knew how to access the unit and how to lock it up properly.
Patti Davis
|
First Impressions
Rating:
4.0
Only disappointing part was prices kept increasing.
Heather Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donna hoium
|
Overall Experience
Rating:
4.0
The only complaint I have are the two price increases within a single year which made the unit no longer affordable to me.
David Crawford
|
Overall Experience
Rating:
5.0
Excellent overall! Friendly helpful staff!
ROBERT HAENKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUE WILSON
|
Overall Experience
Rating:
5.0
I was very pleased with your storage facility. It was a convenient location for me. It was always clean. It was also nice to have the lobby space to leave useable items for others to take.
Deborah Matthews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN KELLY
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful
Cecilia Kuzmic
|
First Impressions
Rating:
5.0
Best storage unit I ever rented. Indoors, climate control, easy access and a free area to take what you want and leave what you don't need anymore. It keeps a lot of reusable stuff out of the landfill. Good job Chehalis Uhaul storage.
michelle burkholder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pam Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kris taylor
|
Overall Experience
Rating:
5.0
They are good and friendly
Keven Elder
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristin West
|
Overall Experience
Rating:
5.0
Very friendly place clean helping from workplace
Tonya Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Beard
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JENNIFER POLLARD
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
megen mccormack
|
First Impressions
Rating:
4.0
One thing I would like to say, the roll up doors were not working, so loading the locker was not as convenient as it could have been.
Kerry Hines
|
First Impressions
Rating:
5.0
Safe, secure, and the staff is amazing! Especially the manager Kelly, very knowledgeable and helpful!
Michell Wayment
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah Bucher
|
Online Move In
Rating:
3.0
Had multiple issues with after hours access, over priced move to a storage unit about 2 miles down the road that was bigger for way less
Chris Leach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRISTON MARBUT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda Hurley
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rose Bacon
|
Overall Experience
Rating:
5.0
Cleanest, most secure facility. The mover that assisted me with moving out claimed he’d “never seen such a nice storage facility”!
Barbara Sheaffer
|
Overall Experience
Rating:
5.0
The staff at this u-haul location for rentals and storage are phenomenal helpful cheerful easy to deal with No problems whatsoever no complaints whatsoever.
JAMES CIBOROWSKI
|
First Impressions
Rating:
5.0
I would have liked later access hours. Other than that, great place!!
genise morgan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse Bowen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN KELLY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELA PROSHA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesse Bowen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy Jackson
|
Overall Experience
Rating:
4.0
Everyone was good,althoughthere were 2 people that helped me out so much when I was physically and mentally drained, there names are Michelle in Roseburg Oregon, and Mandy a regional director who made me be able to stop and breathe. I thank them SO MUCH.
I am here close to my Grandchildren now with less worry
Marjeana Whitson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose Bacon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeannie Abelson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
PATRICK GISH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Derek Rappe
|
First Impressions
Rating:
5.0
Staff are wonderful!
Unit was very well constructed and with it being climate controlled we had a sense of security knowing our stored items wouldn't get damaged!
Thank you for everything
James Harper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber Rasmussen
|
Overall Experience
Rating:
4.0
Rental process easy, facility well-maintained, staff physically in the office very helpful. Staff over the phone (Kelly) forgot a callback resulting in me needing to travel 2.5hrs to the office the next day to follow up for a move-out. Was helped by Audrey who assisted with move-out, made it easy and simple. Have had positive experiences with her in the past, a great asset to your team for sure, Audrey rocks!
Mark Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Wilson
|
Online Move In
Rating:
5.0
Originally planning to go to the Centralia location, but the customer service is better at Chehalis location. It was also less cost, and the office hours are longer.
The staff were very friendly and accommodated is when we needed to make changes.
Benjamin Wilmot
|
First Impressions
Rating:
5.0
They were very help full in every thing
Jacque Johns
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary Cottrell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiah Horger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathy Weldon
|
Overall Experience
Rating:
5.0
Very, very helpful. Considerate and friendly.
DIANE BUSH
|
First Impressions
Rating:
5.0
Kelly Connelly and her staff were outstanding. They were very helpful, understanding, and fast.
I ended up renting trucks and storage units from them only.
I recommend them over any other rental company.
Christopher Gibson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Donna Perryman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Morehead
|
First Impressions
Rating:
4.0
It was easy to get hold of someone. The one who was at the besk was very helpful and friendly. Sadly the website did not work right so i could not finish anything online so it was not easy to get started. And i will not suggest the website to anyone. who ever organized the numbers for the units did not want to make it easy. It is very easy to get lost and confused even with a map.
McKenzie Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ken Nigh
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donna hoium
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Roe
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda Schultz
|
Overall Experience
Rating:
4.0
The building was nice and clean. The staff were also friendly. Had a little bit of difficulty getting someone to unlock the door between the pull-in unloading area and the storage area.
Gordon Zimmerman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Crawford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Piper Tulley
|
Overall Experience
Rating:
5.0
Ty for the great service. My account is now closed. God Bless you all!
Tamara Gould
|
Overall Experience
Rating:
5.0
Staff was very kind and courteous. Very helpful at all times.
laura miller
|
Overall Experience
Rating:
5.0
I was helped by Audrey Jacobsen. The customer service I received was the best!
She was so knowledgeable and helpful. Very friendly and welcoming.
I so appreciated this type of service. She is a strong addition to your team.
Thank you,
Kris Taylor
kris taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA RAMEY
|
Overall Experience
Rating:
5.0
The place was very clean the lady that helped me was helpful and very nice. Price was best I found
Donna Michener
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori McNellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taron Bren
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAYLEE RUSSELL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ron mcpheters
|
Overall Experience
Rating:
5.0
Being I got the first month free I think it was absolutely awesome I was able to access it whenever I wanted I would definitely recommend it to family and friends
CYNTHIA BEASOCK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mariel stewart
|
Overall Experience
Rating:
5.0
I was clean upon arrival I work weird hours so 24 hours access is great.
Sara Mcdowell
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Sandy Bade
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pete Hammer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEREMY MCNULTY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cherie Morrison
|
Overall Experience
Rating:
5.0
I have used UHAUL many times over the years,
Penny Gibson
|
First Impressions
Rating:
5.0
Thank you.
Robin Durst
|
Overall Experience
Rating:
5.0
These are the best units I've ever rented. Clean, friendly, HELPFUL and convenient. I highly recommend !!!!
BARBARA WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD A TROSPER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBBIE OWENS
|
Overall Experience
Rating:
5.0
Some goofy things happened "on the way to the forum" but total satisfaction.
James Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE MCCURRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi Roach
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Pruitt
|
Overall Experience
Rating:
5.0
This was the best storage experience I've ever had!
Theresia Yri
|
Overall Experience
Rating:
4.0
Clean facility. Also you need a key card to access my unit so it feels very secure.
donna davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANITA MARIE PENDLETON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SEANNE SCHLUND
|
Overall Experience
Rating:
1.0
Staff is friendly. Manager is not. When my cousin called to make our payment she was immediately put on hold after saying my name. I was previously an employee. Regardless they should’ve not put her on hold for 5+ minutes. I would not recommend this Uhaul facility to anyone. Manager has zero customer service skills.
Montanna Heinricher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kaleb Brooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ratana Minghella
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Dougherty
|
Overall Experience
Rating:
5.0
The access is terrible. Our storage unit is almost 300 feet from the door.
steve sawyer
|
First Impressions
Rating:
5.0
Great facility,safe,warm,secure. Manager and staff are awesome.
SCOTT KLEWENO
|
Online Move In
Rating:
4.0
Garage door wasn’t working but other than that I Waac happy
Jennifer Mackenzie
|
First Impressions
Rating:
5.0
Very pleased with everything about this facility.
Charle Dewalt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Billy Brantley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA BEASOCK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COREY KNUDSEN
|
First Impressions
Rating:
5.0
Loved my unit door
Cami Martin
|
First Impressions
Rating:
5.0
Staff was super helpful and friendly.
Cami Cruz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Vaughan-Klickman
|
First Impressions
Rating:
3.0
I initially sought out this storage unit because it was advertised as 24 hour access. Come to find out, it’s not. Staff said it will be “soon” but I was there 4 months and it never was.
Also 1 of the bay doors (of 3) was out of order the entire time I was there, that’s not exactly a prompt repair. All else was great though.
I had issues with logging in and out and tripped the alarm a few times. Could have been operator error.
All else was fine. Staff was helpful, the place was CLEAN, including the bathrooms, I did see staff in the facility without masks on, but . . . what are you gonna do?
Jaxon Crook
|
Overall Experience
Rating:
5.0
The employees were always helpful and always available when necessary.
Alex Sapegin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa Perry
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeanne Pruitt
|
Overall Experience
Rating:
5.0
Amazing staff. Kelly and Teresa went above and beyond.
Kimberly Dougherty
|
First Impressions
Rating:
5.0
storage space is clean and safe. Staff walked me through access procedure. Love the climate controlled storage.
KEN SPARKMAN
|
First Impressions
Rating:
5.0
Very surprised at how convenient the online move in process was. I definitely thought the storage unit offer and price were to good to be true.
DARCIE NEGRETE
|
Online Move In
Rating:
5.0
The team of employees at this facility is amazing!
Bryan Erickson
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful.
Michelle Gasperecz
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRIAN GOOD
|
First Impressions
Rating:
5.0
This U-haul storage is an excellent place to store your belongings. And the staff is wonderful and knowledgeable.
DEBBIE GUNDERSON
|
Overall Experience
Rating:
5.0
Manager went over and beyond to explaine and help us feel good about our long haul move ..We are also doing Moving pods from y all to Missouri ..Yay go U Haul we love you ..
Willow Martin
|
Overall Experience
Rating:
5.0
Very pleased with the facility and the staff was extremely helpful with any questions that we had.
Like that the facility was indoors and that there was security.
Ron Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh Toepelt
|
First Impressions
Rating:
5.0
Very thankful for the friendly and knowledgeable staff. I am also very content with the storage structure outline, it made for easy and convenient storage and understanding all policies.
-Vote Kurtzbein for President 2057!
Rylon Kurtuzbein
|
First Impressions
Rating:
5.0
I loved it
Jonathan Alvarado
|
Overall Experience
Rating:
5.0
Great customer service and assistance
Cheryl Johnson
|
Overall Experience
Rating:
5.0
Easy and convenient
Victoria Erskine
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Martin Houser
|
First Impressions
Rating:
4.0
1 bay was broken, there were several people using the facility with only 2 bays. We all parked in the parking lot and had to walk pretty far to/from vehicles/units.
I’ve never used this sort of storage before, I only have experience with the facilities where you can drive right up to your unit.
I don’t prefer this layout, that is ok. People were helpful and the complimentary carts helped.
Jaxon Crook
|
First Impressions
Rating:
5.0
Location is convenient for us.
Ron Allen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Pruett
|
First Impressions
Rating:
5.0
The staff made sure to hold a unit for me even when I was delayed. I really appreciated the staff taking time to let me know they would be closing soon so that I could be prepared to have my items in unit before lockdown.
Anissa Townsend
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathy Waddoups
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurel Sanders
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Heidi Wedin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanne Pruitt
|
Overall Experience
Rating:
5.0
Loved the covered bays for moving. The added carts to help with moving were great too.
Mildred Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice briggeman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Finigan
|
Online Move In
Rating:
1.0
I cleaned my 15 x 10 storage out 7ish days after paying approximately $180 for it for the month. Even though I was out early, and notified the Uhaul staff, Uhaul did not refund me for the 23ish days that I had pre paid. Ask for a daily price if you are going to move your stuff out before their 30 day term, before paying for 30 days.
Jedediah Starr
|
Overall Experience
Rating:
5.0
Clean, convenient. The shuttle carts are a big bonus.
David Brown
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
pamela taylor
|
Overall Experience
Rating:
5.0
Amazing people and very friendly
Angelina Pisciotta
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Benjamin Wellemeyer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan Perkins
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Dan Steward
|
First Impressions
Rating:
5.0
Clean, secure and safe.
terry martin
|
Overall Experience
Rating:
5.0
Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.;
Thank you so so much. The lady name was Teresa. Awesome!
ROSA MURILLO
|
First Impressions
Rating:
5.0
Love the handcarts, makes moving so much easier.
The manager was very nice and helpful
Heather Scull
|
Online Move In
Rating:
5.0
The employees have consistently been helpful, courteous, and have provided great customer service.
Heather Beaird
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Laurel Sanders
|
First Impressions
Rating:
5.0
The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured here
Veronica Snodgrass
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Sprehn
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Judith Redden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelli Vance
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dixie Montgomery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan Keahey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY FERRIS
|
First Impressions
Rating:
5.0
The staff at the Chehalis facility were great to work with. Friendly and professional. Were a pleasure to work with.
KEITH ROSENKRANZ
|
Overall Experience
Rating:
5.0
I don’t remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Thank you.
Karen Hurley
|
First Impressions
Rating:
5.0
Great Customer service and knowledge.
Elaine Stewart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesse Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
June Abbott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jack laBounty
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice briggeman
|
First Impressions
Rating:
5.0
Such an easy process, didn’t have to talk to anybody & didn’t have any trouble finding our unit which was clean and move-in ready
Jaculyn Vance
|
Online Move In
Rating:
5.0
Moving can be stressful. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.
Robert McAllister
|
First Impressions
Rating:
5.0
Finally a quality indoor storage facility in our area. Friendly, professional employees and the storage units are very affordable. I would recommend this place for all your storage and moving needs.
JOSEPH DOENCH
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Michael Mudge
|
Overall Experience
Rating:
5.0
Everyone I spoke with were very friendly and helpful.
Janice Drennen
|
First Impressions
Rating:
4.0
very professional, would highly recommend
Jeanne Pruitt
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First Impressions
Rating:
4.0
Great attitude of all involved.
Kenneth Sissons
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First Impressions
Rating:
5.0
Very knowledgeable and pleasant to work with.,
Rebecca Bowers
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First Impressions
Rating:
5.0
Very professional and helpfull
Jeanne Pruitt
|
First Impressions
Rating:
5.0
Great!
William Adkisson
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First Impressions
Rating:
5.0
The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.
Heather Beaird
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First Impressions
Rating:
4.0
The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up
Nancy Crites
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First Impressions
Rating:
5.0
I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!
Deanna James
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First Impressions
Rating:
5.0
Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job
JOSEPH DOENCH
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First Impressions
Rating:
5.0
All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side
wayne brown
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First Impressions
Rating:
5.0
Great customer service. Friendly, very accommodating and beyond my expectations.
Paige Lejeune
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First Impressions
Rating:
1.0
I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable
TERRANCE BUCHANAN
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Overall Experience
Rating:
5.0
Fabulous Costumer Service...
Deanna Brown
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Overall Experience
Rating:
5.0
We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!
Judy Cobb
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Overall Experience
Rating:
5.0
Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. Again