Customer Reviews for U-Haul Storage of Burien

4,544 reviews

13645 1st Ave S   Burien, WA 98168
(@ 138th St)

(206) 246-8775

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(206) 246-8775

13645 1st Ave S
Burien, WA 98168
(@ 138th St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck overheated and the emergency brake light came on. We were finished with our moving chores except we couldn't drop off the stuff to charity that we wanted because the truck was malfunctioning. It wasn't feasible to call road service so we just offloaded at home and dropped the truck off. Maybe better maintenance?

virginia mc cabe 
Rating:
1.0

Customer did not leave a comment.

Teaira DUKE 
Rating:
5.0

Pleasant experience. Sorry your vans got burned up Burien IS A HOT MESS. The service was great considering he had a lot to handle. Yes I will be back.

syl courquin 
Rating:
4.0

Very good costumer service and fast

GERSON HERNANDEZ 
Rating:
4.0

Rear passenger outside tire was low but didn’t notice until I was loading, dropped off after hrs so couldn’t pass the information. Overall great experience from this location.

Chris Berry 
Rating:
5.0

Customer did not leave a comment.

Shane Robbins 
Rating:
5.0

Customer did not leave a comment.

Ajima Olaghere 
Rating:
5.0

Customer did not leave a comment.

Richard Brown 
Rating:
5.0

Consistently meets expectations

terrence mcclure 
Rating:
5.0

Customer did not leave a comment.

Jeri Ezell 
Rating:
5.0

We had a great experience with this location, rental and staff. Very nice employees, clean rental, helpful staff and great cost. Would definitely recommend this location to anyone.

Kaeanna Pilo 
Rating:
4.0

Customer did not leave a comment.

Dennis Tayloy 
Rating:
5.0

Customer did not leave a comment.

James Latimer 
Rating:
1.0

We originally went to the Burien U-Haul earlier in the morning to see if there were any trucks available and the employee had told us that there were no trucks available for rent that day as they were all reserved and told us to call and check another location without even checking his computer. We then went to the Duwamish location and the truck we got died on us before we got out of the parking lot but this was at no fault of the staff that helped us we understand mechanical issues happen. The staff at the Duwamish location were professional and helpful and offered to find us another truck at another location as they didn't have any others available. The assistant manager of the Duwamish location came back and told us he had been able to find a truck available at Burien and he had reserved it for us. We told him that was the first place we had gone to and that they had told us they didn't have anything available. We then left and on our way back to the Burien location I'm assuming the assistant manager of Duwamish called the Burien location to find out why we had just been told nothing was available maybe an hour earlier. When we did arrive back at the Burien U-Haul the two staff members there were acting annoyed with us and asked if we had told the other location that we said they didn't have anything and then tried denying we had even been in earlier that morning when it was the same two staff members. They were then talking to us like we did something wrong and just getting them in trouble and didn't come out to assist with us getting the truck ready to leave and instead stayed inside on their phones.

David Brown 
Rating:
5.0

Customer did not leave a comment.

Todd Horner 
Rating:
5.0

I have to say, I really like this U-haul place. The people who work there are friendly, responsive, and flexible., There was a dent on one of the vans I rented, and I hadn't marked it in the pre-inspection, but the customer representative said it was already known. That means the staff is paying attention to their equipment. I've rented there twice, and everything went smooth as silk. Highly recommend.

Matthew Reynolds 
Rating:
5.0

Met expectations. Reservation screens were good, but the "skip, don't need" at the bottom of each page should be easier to see. Or, there could be a "skip all adds", except insurance, would be very useful.

terrence mcclure 
Rating:
5.0

Customer did not leave a comment.

SERGEY N KHRISTOFOROV 
Rating:
5.0

Customer did not leave a comment.

Kevin Keating 
Rating:
5.0

Customer did not leave a comment.

Rosana Costa 
Rating:
4.0

The gentleman that assist me was very nice and provide me with all the necessary equipment I needed The only thing negative I would have to say is make sure to show customers where to drop off the keys

EDNA WILSON 
Rating:
5.0

I love the staff everyone was so knowledgeable and had great customer service skills.

Yvette Carter 
Rating:
5.0

Keep up the good work

John Caceres 
Rating:
5.0

Sugar was knowledgable and very helpful. I would lose this business on 1st Ave again

ELISABETH TIERNAN 
Rating:
5.0

Sugar went above and beyond I would recommend anytime

CHRISTINA M CABUNOC 
Rating:
4.0

I worked with a gentleman by the name of Sugar Foote and it such a smooth and quick experience. He was very quick to get me all set up with my rental and was very clear on how to navigate the check out of the truck before leaving the lot.

April Reeves 
Rating:
5.0

Customer did not leave a comment.

Amy Baker 
Rating:
5.0

Customer did not leave a comment.

John Hilgedick 
Rating:
5.0

Customer did not leave a comment.

Michael Mann 
Rating:
5.0

Customer did not leave a comment.

SERGEY N KHRISTOFOROV 
Rating:
3.0

Customer did not leave a comment.

Theresa Kolesinski 
Rating:
5.0

Customer did not leave a comment.

david martinez 
Rating:
3.0

Customer did not leave a comment.

Jason Deleo 
Rating:
5.0

Everyone was friendly on both sides.

travis cowlishaw 
Rating:
5.0

Hats off to U-haul! Renting has gone from a time consuming and unnecessarily stressful process to a streamlined and customer friendly experience. Online reservations with pre check-in is absolutely brilliant. Thank you!

Vince Walters 
Rating:
5.0

I really can’t think of one thing

Sabrina Yarrington 
Rating:
4.0

Customer did not leave a comment.

Eden Michael 
Rating:
4.0

Customer did not leave a comment.

Meg Mcconnaughey 
Rating:
5.0

I love this location! They know how to take care of customers. Sugar is the absolute best! I wouldn't rent from anywhere else.

Samia El-Moslimany 
Rating:
4.0

The cab of my 15' truck smelled strongly of cigarette smoke. I don't really mind, but others might. Other than that, everything was great! Sweet was funny, kind, and professional. Good experience.

Julien Lambert 
Rating:
5.0

Customer did not leave a comment.

Jim Bowman 
Rating:
5.0

Customer did not leave a comment.

Carly Robinson 
Rating:
4.0

There's nothing really that can be improved it would have been nice if there was parking on the property I had to park about a block away in the neighborhood but it's a safe neighborhood

Leverne Terrance 
Rating:
5.0

employee named sugar a leadership role . Very nice person, fast, happy excellent customer service

John Hoglund 
Rating:
4.0

A bit off I-5, but we were glad we went this way because we found a great restaurant in Des Moines: Willy's Chowder House

Lisa Hager 
Rating:
5.0

Everyone was super helpful

kayla anderson 
Rating:
5.0

Great and fast customer service by someone who knew what he was doing.

Darin Lange 
Rating:
5.0

Super friendly and fast. Carlos is a pleasure to work with.

ounguan saechao 
Rating:
4.0

There's 1 foot puddles of water you have to deal with but that's only a problem when it's raining.

ARTISE WARREN BURTON  |  Online Move In 
Rating:
4.0

Nothing

gene porthe 
Rating:
5.0

Customer did not leave a comment.

jose pinacho 
Rating:
5.0

Customer did not leave a comment.

Alan Gibson 
Rating:
5.0

Everything is good no changes

LINDA DOUGLAS 
Rating:
5.0

Stay the same. Service was great. Attitude was amazing! Keanon and Sugar are great employees.

Jefferson Junkin 
Rating:
5.0

Outstanding customer service from Sugar. Highly recommend.

Matthew Reynolds 
Rating:
3.0

Clean it better.

HUNTER FREEDMAN 
Rating:
1.0

They charge extra money for gaz and I make sure I put the gas as they give the truck

Kafiya Eltire 
Rating:
5.0

Customer did not leave a comment.

Michael Lindorff 
Rating:
5.0

Customer did not leave a comment.

Jill Hartley 
Rating:
1.0

The Truck ran very rough, the inside of the truck was entirely wet, the staff was bored and almost bothered with our contracted meeting.

Barbara Parente 
Rating:
4.0

Customer did not leave a comment.

Gyan Shinn 
Rating:
4.0

N/A

Anthony Nguyen 
Rating:
2.0

It was closed, we did an after hours drop off. This was the worst Uhaul experience we had, our pick location and our drop off locations were both changed after reservation, and the locations were far less convenient (especially the drop off location).

JASON STRAND 
Rating:
5.0

Customer did not leave a comment.

SERGEY N KHRISTOFOROV 
Rating:
5.0

Customer did not leave a comment.

Precia ali Carraway daniali 
Rating:
5.0

This place is absolutely one of the best places to rent from. I’ve rented from a lot of U-Haul locations and this is by far the smoothest of them all. The whole crew Carlos, Keenan, Eli, Jesse, Seth all make the rental process seamless. I’m always greeted with a smile and the equivalent always is clean and in good working order. These guys care and I’m always so impressed. By far the best U-Haul in Washington…!!

Michael Arbow 
Rating:
5.0

Always helpful

Sarah Binns 
Rating:
5.0

Best U-Haul experience I have ever had. Quick, efficient, clean, on time.

Maria Aliza 
Rating:
5.0

Customer did not leave a comment.

Run Hua Wu 
Rating:
5.0

Customer did not leave a comment.

Richard Sanders 
Rating:
5.0

The equipment is nice, the service is amazing and reliable.

Woliy Wako 
Rating:
5.0

Customer did not leave a comment.

tim carroll 
Rating:
1.0

I had a very bad experience. I rented a truck and a tow dolly I went and picked the truck up at Burien location and the tow dolly at tukwila location hooked everything up and the lights on the dolly didn't work there was only one employee at this location so I had to wait for 30 minutes to get that sorted out. The person working in there tried to get me a trailer so we hooked up the trailer and the same happened the lights didn't work by this point is already past an hour and half someone from u haul called me saying that they will get me another trailer but I have to drive about 20 minutes the opposite direction to get it by this point I have already lost my appointment so decided to go and return the truck so I ended up paying 20 dollars on gas and 60 dollars for the truck rental just wasted 80; dollars

Miguel Soto 
Rating:
4.0

Your phone check-in is ridiculous. I was under the impression that I would quickly check-in, get the keys and go. No. I had to take a picture of the driver (my husband), a picture of his ID that I had already provided the info from, and THEN contact info for 2 people to be verified. Nonsense. I ended up going into the office and sorting out the pickup. I’ll never try your phone option again.

Neil Duncan 
Rating:
1.0

If I had more time, I would actually be seeking a full refund for today. This was a horrible experience.

Kim Roy 
Rating:
4.0

the staff was very courteous and helpful.

Cynthia Powell 
Rating:
5.0

Customer did not leave a comment.

Joe Eberhardt 
Rating:
5.0

Customer did not leave a comment.

William Silva 
Rating:
5.0

Customer did not leave a comment.

Diane Bond 
Rating:
5.0

Customer did not leave a comment.

Barry Murphy 
Rating:
5.0

Excellent customer service

Valeria Martinez 
Rating:
1.0

I paid online and made an appointment time for hitch installation but when I arrived they said their installer wasn’t in and I needed to reschedule

Joseph Bowers 
Rating:
5.0

Keep up the good work

Brian Lively 
Rating:
5.0

Customer did not leave a comment.

Kylie Nelsen 
Rating:
5.0

The online reservation process worked very well. The staff was able to accommodate my request for a smaller trailer once I had arrived and once I completed registration inside the store, the they quickly mounted it on my van. When I dropped it off, they took a picture of the trailer, completed the return process, and I was off within five minutes.

Todd Bouchard 
Rating:
5.0

Best uhaul in town!

Kimberly Angulo 
Rating:
5.0

Customer did not leave a comment.

Paul Illian 
Rating:
5.0

Keep up the good work.

Brian Lively 
Rating:
5.0

Great overall expreience!

Matt O Farrell 
Rating:
5.0

The truck has seen better days, but it did the job for a short move.

William Coats 
Rating:
5.0

Customer did not leave a comment.

SERGEY N KHRISTOFOROV 
Rating:
5.0

Great service thank’s

LUIS SIAS 
Rating:
5.0

Customer did not leave a comment.

Kenneth Eldridge 
Rating:
5.0

Thanks....

Michael Schreiner 
Rating:
5.0

clean equipment before letting it go out before the next customer.... Other than that I'm very satisfied.

Brian Lively 
Rating:
5.0

It all went perfectly smooth!

Lynda Johanson 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Forcum 
Rating:
5.0

This location has several knowledgeable and super nice young men working there. All have been respectful and accurate on their promises. Thanks to all!

Kathy Stearns 
Rating:
2.0

Had to pay for an extra months rent even though we had moved out. Units are hard to get to. The unit rented to us was infested with bees and did not have a lock. The next month we got emails and letters of collections because their system is messed up.

Jeremy Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen Hazelrigs 
Rating:
5.0

Customer did not leave a comment.

MICHELE JACOBS 
Rating:
5.0

No improvements needed. The customer service and installation work were excellent. I am a very satisfied customer, and will continue to utilize U-Haul in the future.

Mark Kovarik 
Rating:
5.0

Storage hours should be later than store hours for the people who work late

NAILAH HOLIMAN  |  Overall Experience 
Rating:
1.0

The unit we got was infested with bees. There was no lock and we had to fight the bees to put on our own lock. Then we ended up having to pay for three full months even tho we moved out a couple days after two. Will definitely tell others to go somewhere else.

Jeremy Miller  |  First Impressions 
Rating:
4.0

The reason for my two negative answers are that I was uncomfortable with someone else having the keys to my storage unit. Additionally, the location and lack of secured access caused me concern. The staff was awesome, as was every service I was provided! I would definitely recommend it as a location for truck rental.

Carla Mawhorter  |  Overall Experience 
Rating:
5.0

My schedule pick up for truck, the only problem short staffed, so the wait was a little longer than expected but other than that Seth apologized for the wait nice person.

cathlen Kain  |  First Impressions 
Rating:
5.0

Uhaul has always been my go to storage place when I move into a new home. I love the convenience of getting into my trailer, and out, immediately.

arlene lizama  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Graves  |  First Impressions 
Rating:
3.0

Overall, expected experience for the price I paid. You get what you pay for. I visited the location a few times for my storage, and one of my employees is annoyingly incompetent. The main office was being renovated, so a bunch of customers were standing outside, and the incompetent employee walked by us a couple of times and never let us know we had to check-in at the garage, which would've saved the customers several minutes of waiting for nothing. To the employee's credit, how can you expect more out of him when his own management can't even make signs to tell customers where to go. Secondly, when I got unit 337, I saw that the vent had been ripped off with a screwdriver so that some junky could reach their hand in to grab stuff to steal and pawn for heroin. I was assured that the location's management would patch the vent up so that my storage unit would be secure. After storing my belongings at this location for almost two months, management never patched up the vent. Luckily, nothing was stolen.

Calen Sifferman  |  Overall Experience 
Rating:
5.0

We had a relative (nephew) move our items out of our storage unit. From interacting with Michael and his team when we moved things into the unit, we knew we could trust them and that they would also be flexible with these arrangements.

Martha Young-Scholten  |  Overall Experience 
Rating:
4.0

The staff was outstanding & super helpful. I'm not a huge fan of the 'trailer van' storage units. I was under the impression that these units were part of a bigger building, so that was a little unsettling especially because of the crime in this area. The only other complaint I have it not being able to reach ANYONE at U-haul on the phone. Your online system works great and I'm thankful that it all worked out. But not be able to ask a person a question before hand was a little unnerving.

Julie Hines Wyatt  |  First Impressions 
Rating:
1.0

I been doing besness with u haul sênse 1992 loco lòng distênse and storage till now this y they buose me take my money for no use it been vêry bed special with bu

ABDELKRIM AMINE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin Yi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky Hooten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH BROWN  |  Overall Experience 
Rating:
2.0

Your staff is typically amazing so you must be doing something right! However, they seem to operate with little supervision and little training and few processes. They had no idea how to handle an upset customer (me) when I came in after my unit had been broken into. They need more support there. All they did was look uncomfortable and shrug their shoulders.Whoever the woman was that proactively reached out to me and finalized my move out was especially helpful the past few times I was there. I wish I knew her name. As far as the facilities, they are are dirty and stinky and messy. I wished we had moved out sooner.

Randall Cummings  |  Overall Experience 
Rating:
1.0

Someone broke into my storage and manager is rude and doesn't need the job. Please watch your cameras

ieasha mackey  |  Overall Experience 
Rating:
2.0

I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyone

Daisy Jones  |  Overall Experience 
Rating:
4.0

It would of been nice for later hour at least until 9 pm. overall good no complaints.

PETER DACANAY  |  Overall Experience 
Rating:
3.0

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

laura saloy  |  Overall Experience 
Rating:
5.0

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

John Fadroski  |  First Impressions 
Rating:
5.0

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

Julie Hart  |  First Impressions 
Rating:
5.0

All staff is very nice and caring

laura saloy  |  Reservation 
Rating:
3.0

Storage unit feels damp, so I may have to find another facility for the winter.

kim vaughn  |  Overall Experience 
Rating:
5.0

These folks are great. Super helpful and friendly, they stored my single Ubox for a brief time until I could come and get it, and then made it easy to pick it up and bring back. Highly recommended!

Janice Dancy  |  Overall Experience 
No reviews have been submitted for this location.

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