Customer Reviews for U-Haul Storage Of Bremerton And Gorst

542 reviews

4107 State Hwy 16 W   Bremerton, WA 98312
(Located Behind the 76)

(360) 377-8900

View Facility Map

Office Hours

  • Mon-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(360) 377-8900

4107 State Hwy 16 W
Bremerton, WA 98312
(Located Behind the 76)

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff consisted of a lone guy, but he could not have been friendlier or more helpful.

William Hammer 
Rating:
5.0

Customer did not leave a comment.

Peter GrosJacques  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Guthrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Schupbach  |  First Impressions 
Rating:
4.0

Hard to get through to local storage facility by phone

Karen McGilligan  |  First Impressions 
Rating:
3.0

The employees were kind and helpful! I do wish that the first time that I was at the facility to sign up that I was explained to how to activate my access card! I had to call for help! Also the map wasn't clear as to how to get into the facility! Maybe the people in the office haven’t been to the storage facility! It was very confusing! They did not give clear directions!

Deborah Bender  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen McGilligan 
Rating:
5.0

Customer did not leave a comment.

Shirley Casanova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Hall  |  Overall Experience 
Rating:
4.0

Just getting started

penny moore  |  First Impressions 
Rating:
3.0

I got a bill after I had moved out.

Charlene Atkins  |  Overall Experience 
Rating:
1.0

You should drug test your employees at this location.

Leah Mellinger  |  Overall Experience 
Rating:
5.0

Ariel and Andy were awesome and took great care of us.

Christopher Tackett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARSHA GOLDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel Seligbon  |  Online Move In 
Rating:
3.0

24/7 access would be better. And checking bathrooms often for toilet paper.

Akilah Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolas Figueroa Hidalgo  |  Overall Experience 
Rating:
5.0

I wish the on-site staff at the Gorst location were there longer. I work in Seattle, so addressing issues that might arise during my workweek involve taking time off to deal with. Other than that, the staff is incredibly helpful and friendly and the facilities are all clean and secure.

David Crissman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES GRIFFITH  |  Online Move In 
Rating:
5.0

Easy to use, great prices, staff was helpful and friendly and I was completely satisfied with my experience. Thank you to Andy (manager) for all your help.

Elizabeth Contreras  |  Overall Experience 
Rating:
4.0

The employees at the Gorst Uhaul are amazing. They are knowledgeable, helpful and friendly. The Ubox portion needs a better communication and website system. Payments online are confusing, and the central phone system is NOT the best for setting up pick up/delivery.

Virginia McKibben  |  Overall Experience 
Rating:
2.0

What does it do for one person to trifle and the only reason is to cause distraction to gain more money? For what purpose in the future could a person, possibly find trust and value in such a person with such intent?

kate Obrien  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kate Obrien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyndsey Chelbek 
Rating:
4.0

Uhaul was easy to manage through their website for the reservation also the person I spoke with was knowledgeable and helpful. Your Association with Moving Help was a nightmare. They need to completely overhaul their website and their customer service.

Melinda Jenkins 
Rating:
5.0

My experience with Uhaul from Pocatello, Idaho to Bremerton, Wa was top notch!! Facilities in Pocatello were clean, secure and convenient. Staff in both areas were kind, courteous and understanding. I would definitely recommend them, thanks for making my transition the best it could be!

Shelley Allen 
Rating:
3.0

Bremerton Uhaul was good. These comments apply to my ENTIRE shipping experience starting at my home in Bonney Lake WA. I called Tacoma Uhaul and set up a move. I asked about the number of containers needed. I answered his questions on the amount of my furniture, number of bedrooms with mattresses and living areas. It was recommended that probably 2 containers would be enough, but suggested 3 just in case. I had a date set for one week before my closing for delivery of my boxes - on a Monday. I called the day before to confirm and was told they wouldn't have drivers available since they contract them. I was promised for the following day. Nope. They couldn't deliver until Friday and my closing was on the following Monday. I had to rearrange the schedule of the loading guys two times for my boxes. 3 boxes arrived Friday. Loaders came on Saturday morning. 3 boxes wasn't enough for my stuff. I had to borrow a truck and trailer to move the rest of my things to a cousins home. There was no time to deliver another box. Plus, they have to contract the drivers! What the heck??? Had I received the boxes as ordered on Monday, there was plenty of time to deliver the 4th box. So I had to order another box (in Bremerton WA) and pack another box and start another contract and pay more than I should have for a separate shipment to my new home in NV. The entire move was a pain in the ass and more trouble and money than it was worth. Never again. The only saving grace was the Uhaul people In Las Vegas/Henderson. They were on top of their game. They kept me in the loop for delivery and my driver was professional. I would love to hear from management at Uhaul about my move - call me if you are concerned about the running of your company in Tacoma WA. I moved 12-13 times during my career in the Navy. Moving isn't fun. This Uhaul experience proved that. Love to hear from you. 619-890-2916. Caroline Broski

Caroline Broski 
Rating:
5.0

Customer did not leave a comment.

Traci Gall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Smith 
Rating:
5.0

Customer did not leave a comment.

Suzanne Close  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD GARRISON  |  First Impressions 
Rating:
2.0

Staff was courteous. Monthly payments were frequently not credited, leading to past due letters. We finally drove to Bremerton each month to pay in person. A check dated 7/17/23 was finally cashed in late September, after we were told it was never received. We spoke to Andy at your office for move out instructions, which we followed and despite moving out 1 week before the due date we received a past due letter. Once again we drove to Bremerton and were asked if we had a picture of the unit emptied?? Your system is not efficient and we would not recommend the facility because of that. Thank you

Charles Rhoades  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roland Nelson 
Rating:
4.0

My Ubox was originally scheduled for Sept 1. I had to call and reschedule for Aug 24th. I confirmed this several times with the moving driver and numerous customer service representatives. All confirmed it would be there on the 24th. I took off work and had everything out waiting all day and they never showed even after I had called and was told that they would be there by 4. This never happened and caused time and money for me and my family. Fortunately my storage unit facility has not rented out my unit and I was able to move everything back in. However, I was then charged for the remainder of the month! Not happy about this at all! After many calls and hours on the phone, I was told that my movers and box would be arriving on the 25th. I had no other choice but to rearrange my plans and my family’s plans. I was supposed to leave the state on the 25th to go to Pennsylvania for my 8 year old grandson’s surgery. No need to tell you how sad and disappointed he was. I am not happy with the way things played out with getting my movers and box on the day that it was scheduled and I needed it to arrive. The movers were very friendly although they stepped on one of my totes causing it to cave in and break a valuable piece. The man and woman that delivered my belongs to my new address were very friendly, knowledgeable, and helpful. Very very pleased with them.

kalinda jerasa 
Rating:
5.0

Customer did not leave a comment.

Holly Bullion 
Rating:
4.0

Units very accessible and clean. Staff very professional and helpful

DEBORAH MORGAN  |  First Impressions 
Rating:
5.0

Kate is a miracle worker!!! She delivered my ubox on time and was so understanding and friendly. This only after being told my ubox could NOT be delivered for 2 weeks due to a worker/driver shortage.... Kate had another cancel their delivery and she called and gave me the time slot!!!

Debra Gooch 
Rating:
3.0

Moved to a 24-hour facility as the access hours at U-Haul are limited.

BAILEY JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AUSTIN ASUNCION  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eric kent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Erickson  |  Overall Experience 
Rating:
5.0

The gentleman who checked me in ( sorry I was so exhausted I did not get his name$ he was wonderful! Helpful and cheerful made my very tired day better and easy.

KATHERINE MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Adair  |  Overall Experience 
Rating:
5.0

The space was clean and made me feel like my belongings were safe. The staff have always been courteous and professional. I just couldn’t financially justify the storage unit anymore

Jack Housley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolas Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jinyoung Ahn 
Rating:
5.0

Customer did not leave a comment.

Lizette Bellard  |  First Impressions 
Rating:
3.0

U-Haul notified me of the change in the delivery date.

Tereasa Lehan 
Rating:
5.0

Everything was great!

SHELLY A BECKER 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Blunk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime Linaman 
Rating:
1.0

One person was working and they were hard to find over and over again. Kept leaving the area. There was no instructions on renting a truck, she told us to do it online. Then said get the keys from the LOCKSMITH a few businesses over. What?!?. The locksmith said they didn't have those keys for our truck so we had to find the random lady again. It took an hour to do all of this. Most frustrating process we have ever come across. Even dropping it off was a pain because the app said ok, good to go.. then we still had an "active rental". Went to click return truck AGAIN and it had us do 5 additional steps necessary if we still had the keys. But we had dropped them in the box considering the app said to! So the whole thing to rent a truck SUCKS.

Kevin Sherouse 
Rating:
4.0

Customer did not leave a comment.

Matthew Stanek 
Rating:
5.0

Customer did not leave a comment.

Nicolas Figueroa Hidalgo  |  First Impressions 
Rating:
2.0

The guy there, I believe Andy was rude and not very helpful.

ANDREW C N EFRONSON 
Rating:
2.0

There is never staff to help at gorst storage. Too many crazy people hanging around trying to get in when u unlock with your card. SCARY SO I MOVED OUT

amber johnson  |  Overall Experience 
Rating:
5.0

Management in Bremerton was always helpful

Steven Pavlik  |  Overall Experience 
Rating:
4.0

Picked up two you boxes got to the customer's house to unload unload the first one was fine got to the second one and the U-Box was in backwards so we had to go all the way back to U-Haul have them switch it around and come back that use miles that we didn't want to use and we were still charged

Sammy Cubean 
Rating:
3.0

The pickup location was unable to provide me with a box as scheduled 3 weeks in advance. After dropping off the loaded box, I had zero updates for over 2 weeks. When calling, I was either hung up on, or told they would call back. Which never happened. Finally I received a text message saying someone is working on it. The box had been shipped with no emails or communication to anyone, uhaul local and corporate had no idea where the box was. Turns out it shipped and was sitting in at it's destination for who knows how long before anyone told me. Delays in pickup, delays in shipping, and zero communication from U-Haul, and the app shows incorrect information. This was an overall very stressful experience, and I will not be suggesting this service to anyone.

Jeff Klist 
Rating:
5.0

Everything went flawlessly with this experience, just how I like them. Thank you.

Nicolas Figueroa  |  Online Move In 
Rating:
3.0

My code to get into the building didn’t work.

Charlene Atkins  |  Online Move In 
Rating:
4.0

I had to keep the truck extra day because of the access hours and drive to a different location to get access codes.

RICHARD PETERSON  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ANNETTE HUTCHINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER WILSON MILNE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bill WIllis  |  Overall Experience 
Rating:
5.0

Tell customer where their container is so secondary can pick up and deliver. Had problems with uhaul notification..not clear at all. Also tell customer container has arrived at secondary location.

Rating:
4.0

Customer did not leave a comment.

Elizabeth Youngquist  |  First Impressions 
Rating:
4.0

Our originally reserved our storage unit was not available when we checked in to pick up keys to storage unit. We had to rent 2 smaller units which resulted in a larger monthly payment than if we had received the size unit originally reserved.

Floyd Weckerly  |  First Impressions 
Rating:
3.0

My storage got broken into no insurance you own risk

ERNESTO SUAZO  |  Overall Experience 
Rating:
4.0

I’ve been with you from the beginning. You’ve been good to me through these times. And I am happy with U-Haul. Have a great day.

BEN S AMBACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN BOYD  |  First Impressions 
Rating:
3.0

I still got overcharged and need a refund

ANNETTE HUTCHINS  |  First Impressions 
Rating:
4.0

Staff helpful and friendly but difficult to reach on the local #s .

Katherine Damalas 
Rating:
4.0

Customer did not leave a comment.

Darren Moore 
Rating:
4.0

Have instructions to tell people the liading unloading is around the side of building. It looks like no one is at the sekf serve facility when you srrive for a ubox.

Rob Bodily 
Rating:
5.0

The manager of the facility was very helpful and friendly.

DAVID MIDKIFF  |  First Impressions 
Rating:
5.0

The Bremerton U Haul truck pickup was wonderful. Staff were friendly and helpful. I want especially to thank Cammie and the team at the storage facility in Gorst where I had a Ubox shipped from Maryland. They were particularly helpful and friendly when I had numerous date changes with my plans to empty the box. I was very impressed. Also, the customer service reps at the regional U-Haul scheduling centers were consistently great. With a big move, you end up spending a fair amount of time talking to various customer service reps, and UHaul was honestly the very best.

SARAH RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

Andrew Montes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Hanford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Coons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia Oliver 
Rating:
4.0

Kate serviced our current request. We were fortunate to have her service us in the past as well. Kate is friendly, efficient, and professional and goes above and beyond to serve her customers well. Kate makes suggestions to make the loading and/or unloading process go as smoothly as possible. Clearly she is very experienced because her suggestions are spot on. She's also very proficient at operating a fork lift. Highly recommend her. She is a great representative and ambassador for the company.

Michael Zingsheim 
Rating:
5.0

Customer did not leave a comment.

sarah inman  |  First Impressions 
Rating:
1.0

Got locked in elevator and had to leave unit open

Faith Junker  |  First Impressions 
Rating:
4.0

It's frustrating that the access hours are limited, given the automatic / key card access. Also, there needs to be signage/directions to the "office" at the Worst facility. It took us 20 min to find it to get assistance the first time we were there. The large sliding doors were also still locked, and we had to track down someone to unlock them.

Jesse Mckibben  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Hares  |  Overall Experience 
Rating:
5.0

Your computer network kept asking me questions and updates every other day. When I set up with the location that I was doing a self-delivery the system still sent out messages to have me take pictures for drop off of the PODS.

joe walther 
Rating:
5.0

Customer did not leave a comment.

Nancy Burden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES SINGER  |  Overall Experience 
Rating:
5.0

The people were wonderful. We really liked Kate and the lady that scheduled the delivery. However some things were broken and not stored with the cats I would have expected.

Sydney Johnson-Gorrell 
Rating:
5.0

Customer did not leave a comment.

Gail Coates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana Lara  |  Overall Experience 
Rating:
5.0

Great customer service and value!

Steven Pavlik  |  First Impressions 
Rating:
5.0

Great Communication from friendly staff throughout! Thanks!

KELLY ANDREWS 
Rating:
4.0

Customer did not leave a comment.

Connie Hyde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Meza  |  Overall Experience 
Rating:
4.0

Loved the facility! The only issue was, no one available to help people who needed it. Either the call button wasn’t working or there wasn’t anyone there. When I did see someone that worked there they were always smoking.

CHERYL BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAIOMBI JONES  |  Overall Experience 
Rating:
1.0

All I did was drop off the truck here. I am more than unhappy with my entire experience.

James Vignati 
Rating:
5.0

The Guy I work with was really helpful and knowledgeable. Would definitely use again. Thanks

Joseph Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BERTON LAMBRECHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Andersen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shallon Leers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Whitson  |  First Impressions 
Rating:
3.0

The billing is all messed up, I have a final bill saying I owe nothing, yet I'm getting emails saying I owe 140, to Hayward California. I've picked up all my belongings and haven't gone 15 miles outside of Bremerton, Washington. Now there's threatening emails of notice to lein. Lein what? I have everything I stored with uhaul.

Michael Bass 
Rating:
5.0

Everyone was friendly and helpful! I got my unit in about 15 minutes. Thank you!

Kristin Sendewicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier Ellis  |  Online Move In 
Rating:
5.0

We are very happy about the entire experience dealing with Uhaul during our move to Yuma, AZ. Everybody we dealt with were courteous, professional and well trained in their job. Thank you.

Bill Dixon 
Rating:
5.0

Customer did not leave a comment.

Vikki Kinsman 
Rating:
1.0

I rented an outdoor unit so my review is solely based on my real experience. I've wasted over 5 hours of my life on hold or talking to someone who can't even help me. So here I am posting my experience on every review platform I can find So here we go with the many, many things wrong with this place. 1) there is only partial fencing around the perimeter 2) they never close the gate 3) uhaul employees told me there have been many, many storage units broken into 4) they advertise a "state of the art the security system and that each unit has its own alarm...the security system hasn't worked or been turned on for atleast 2 years 5) I don't think the cameras work either seeing as no one said anything about me being at my unit at 2am 6) its not really 24 hour access they told me 9am to 4pm after I had already signed the rental conteact but hey lots of people access their units after hours and no one seems to care, in fact, I'm pretty certain there's a hooker who services her johns in one of the units 2 rows over 7) there are absolutely no onsite employees 8) if you file a complaint for any of the above reasons the manager, Becky, will retaliate and put a uhaul lock on your fully paid for storage unit and deny you access- she has locked me out for 72 hours and counting as of now 9) Becky has managed this facility with its many break ins but she has NOT fixed the alarm for "some reason" so let me be clear...the best and most effective method of preventing the burglaries the facility is plagued with have either been broken for 2 years or Becky has chosen to turn them off. I'm going to be posting a YouTube video I took at 3am last night to show the nonexistent security present at this location. Ill post the YouTube link once its up. Steer clear from the bremerton and gorst uhaul. Oh and the place is ghetto- there's been the same couch and 3 filthy mattresses dumped in the front since I've been renting there. Corporate Uhaul should cut their losses- and liabilities-and close both the kitsap way and gorst facilities down.

AMY RODIL  |  First Impressions 
Rating:
1.0

I didn't use the unit because of it's inconvenient location. And the lady said we couldnt use the dumpster. B cause of this, we found other means. Thank you anyway

ROBIN RICE  |  Overall Experience 
Rating:
5.0

Kate is outstanding. Terrific customer service. Suggests suitable locations when dropping off. Suggested bringing 3 boxes instead of just 1 or 2 to save money. Took the suggestion. Grateful for the savings in $. Friendly, courteous and professional. Highly recommend.

Michael Zingsheim 
Rating:
3.0

I reserved a 5x5x10 unit. I went to pick up my key card and was informed there weren't any units of that size available. I was told that it's "normal" for the website to show that units are available when they are not. So I had a truck full of stuff and was forced to get a more expensive and bigger unit, because i needed storage. This was disappointing.

Amber Maysonet  |  First Impressions 
Rating:
5.0

I’ve always received excellent service from UHaul, which is why I’m a repeat customer. The employees are always friendly, patient, and go out of their way to make my experience as stress-free as possible.

christine fish 
Rating:
5.0

Logistics improvements and billing accuracy

Charles Ho 
Rating:
2.0

Suggest that your accounting department work with website people so customers and staff can access all the orders and charges on an account. I was quoted one price and charged another. Also you need to hire more drivers. We were forced to have the boxes in our driveway for days longer than needed because of lack of drivers

Karin Youngberg 
Rating:
5.0

Customer did not leave a comment.

Juanita Safly  |  First Impressions 
Rating:
5.0

Extremely helpful with me and professional staff

Felix Jimenez  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Tiana Cooper 
Rating:
4.0

After bringing a few boxes home we had some spiders in our house. Assumed they came in in the boxes.

Dan Butcher  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cassie Brily  |  First Impressions 
Rating:
3.0

I would have rated my experience as Excellent except for the cleanliness of the facility and the large entrance doors frequently not working. When I first moved into this facility it was brand new and kept clean but as time went on, it seemed to lack proper cleaning and maintenance. Several times when I was there, what appeared to be homeless people were in their vehicles and using the facilities. Oh, and it's difficult to get a refund if you move out mid-month of your rental.

Paddy Hamilton  |  Overall Experience 
Rating:
4.0

My only problem was in moving my storage out, I forgot when I got home that I hadn’t replaced my boxes back inside. When I came back the next day, everything was still there except my 3 Bissell vacuums and one German English saddle that someone had taken. That was my failure.

Barbara Adamson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Logan Joyce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassidy Arellano 
Rating:
3.0

Moving in was a nightmare. The code didn't work on the check in pad, there was nobody available to help, I spent HOURS the next day holding for chat help, calling, holding, being transferred, having my call dropped, multiple attempts to contact local customer service to no avail, and ultimately being told nobody could help me via phone, I'd have to go into the store in person. Why have an online move in option if ultimately a face to face experience is required? The following afternoon, my codes worked. That night, for the second consecutive night, I took a loaded truck to empty into my unit and again my code did not work. The box said something about it being after hours, but I don't understand how there's an after hours at a 24/7 access storage facility, especially when my code worked during the day. Horrible experience, complete waste of time.

Whitney Turrieta  |  Online Move In 
Rating:
2.0

You are asking the wrong questions. You should ask about communications between corporate and locals, which is abysmal. You should ask the customer how easy it was to get information that they could trust. Answer: it wasn’t! You should ask about the employees who are untrained and can only parrot a script, which is most of them. You should also ask about the shining lights in your organization. There are a very few of them which is not surprising since your company handicaps them from the start of the process.

Gretchen Macmichael 
Rating:
4.0

Thank you.

Leo Timma 
Rating:
5.0

Overall great service. There was some issue regarding the left hand not knowing what the right hand was doing. I would suggest that the caller would review my online instructions before calling me as many of their questions were redundant

Frank Kastel 
Rating:
1.0

We will never use or recommend Uhaul ever again. The entire experience was beyond ridiculous. It is virtually impossible to get ahold of anyone. And when you do and want to ask a question, or make arrangements for delivery every employee just passed us off to someone else without answering our questions. And when renting our moving containers nobody told us anything about not being able to deliver the containers to be placed on grass. Which resulted in us having to rent a truck at the last minute to get our stuff. The staff from Queensbury New York to Bremerton Washington were all very rude and completely unprofessional. Had we known our containers couldn’t be delivered and placed on grass we would have rented a truck weeks before when our containers arrived, but instead Uhaul didn’t tell us anything, so we ended up paying a month of rent for our containers to just sit, only to be told we would have to rent a truck to pick up our belongings. Beyond ridiculous. We feel completely scammed by Uhaul at this point. It was a horrible experience from beginning to end. Pretty awful to spend almost $6000.00 and to be treated so poorly. It’s obvious that customer service is dead at Uhaul.

Thomas Brophy 
Rating:
1.0

I arrived to pick up a reserved trailer at the office that runs the facility and they didn't check me in for my reserved storage unit at the same time. As a result, I had to make an additional round-trip with the trailer to gain access to the storage facility. Parking / Trailer access at the storage facility was also less-than optimal especially since they had most of the parking / access area blocked with moving pods. Finally, half of the lights in the hallway where are unit is were out and so it was very dark in the unit and hard to see since the units did not have their own lights.

JAMES DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Turner 
Rating:
3.0

I had to make an extra trip into Bremerton so I could rent a small closet storage unit in Gorst, which was very frustrating and inconvenient.

Donald Mcmillen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Lewis  |  Overall Experience 
Rating:
4.0

My main wish is that I could rent a storage on the main floor. It’s hard for me to move so much up 3 floors in the elevator. I also needed a 10x 10 more than a 5 x 10. I still have furniture to store someplace!

Barbara Adamson  |  First Impressions 
Rating:
5.0

I understand the reasoning, but when trying to pack, move etc it would have been nice to be open a little later.

Karen Oakes  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff ❤️

Laura Debnam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Heffron 
Rating:
1.0

I have nothing nice to say about having a storage unit with U-Haul

Rebecca Ruttle  |  Overall Experience 
Rating:
5.0

I had an excellent experience using U-Haul for my long distance move. Cami Moore at the Bremerton/Gorst location was SUPER HELPFUL. If I ever move again it will definitely be with U-Haul. Thank you!

Martin Rubin 
Rating:
5.0

I was surprised by how quick and easy the online move in was. And the monthly price was significantly lower than a lot of the other local options.

Rachel Le Hew  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER OREILLY  |  Overall Experience 
Rating:
3.0

You need to train your phone personnel better and impress upon them that they are offering a service to customers who are paying well to get those services. I spent hours on the phone with multiple UHaul personnel who were not able to get my nine (9) Uboxes shipped from where they had been stored for the past several months, to a location near my new home in Poulsbo, Washington. They kept telling me who I needed to connect with all over the state of Washington, none of which were correct. I was transferred and disconnected multiple times before finally finding someone in Bremerton, Washington who could arrange shipping from my former home. Becky was able to arrange a June 12, 2022 shipment and arrival in Bremerton on June 15, 2022. Delivery to my home was promised for June 22, 2022. When I called to arrange delivery time, I was told my Uboxes had been received, but could not be delivered until July 15, 2022 because they were short drivers. I was really upset thinking we had to store the Uboxes another month ($1000 charge). Becky did an amazing job finding an alternate moving company to bring my Uboxes to me and have them unloaded. That being said, the only highlight of this entire transaction was the excellent service I received in Idaho Falls, Idaho who handled delivery and rental of Uboxes in Idaho Falls, and Becky who coordinated the shipment to Bremerton, and subsequently arranged alternate carrier to deliver them. All of the rest of this has been a nightmare. I could NEVER recommend shipping goods this way to another person.

marilyn paarmann 
Rating:
4.0

Customer did not leave a comment.

Frank Griffin  |  First Impressions 
Rating:
5.0

Everything worked great. I was a little worried about weight (2000lb limit), but it apparently wasn't a problem. Only "complaint" is cost, but I understand shipping costs are largely beyond Uhaul's control.

Zachary Snipe 
Rating:
2.0

I had several issues with this facility: 1. There were multiple times when I could not get into the facility due to my card or PIN not working - no staff on hand to assist so I had to drive to Bremerton. 2. They changed the access from "24 hours" down to match the business hours of the main office in Bremerton without notifying me. 3. They eliminated the use of PINs and required everyone to switch to cards without notifying me. I showed up with a group of people to help me move some stuff but I could not get in - once again no staff on hand to assist. Right now I would not recommend this facility to anyone. If there was a staff member on hand during business hours it would fix all the problems I had.

MICAH CHAPMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yasmin wright 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER WILSON MILNE  |  First Impressions 
Rating:
1.0

I’m getting charged for a unit I cleaned out on June 2 2021, communication is horrible. Staff is not helpful.

Kimberly Adkins  |  Overall Experience 
Rating:
1.0

couldn't find someone to facilitate my check out, and it was left on 'pending' online for a week. access hours were changed from 24 hour to only business hours while i was out of state, because units were being broken in to frequently. the few times i saw the staff, they were polite and helpful. overall: Uhual- i recommend. this facility's staff- wonderful people, doing their best. this facility- do not recommend.

DANIEL FOWLER  |  Overall Experience 
Rating:
3.0

Hours to get in and out should be 24hours seeing it is a locked inside facility

Julie Ruddle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel koehler  |  First Impressions 
Rating:
1.0

Site did not have boxes ready for pickup when movers from movinghelp.com arrived. Horrible customer service. Did not get first box until 4 hours after scheduled pick up. Took hours to receive all boxes. Staff were not trained. Fork lift overheated. Waited 6 hours to receive 5 boxes with moving labor being charged by the hour. Will never use UHaul again.

Molly Price 
Rating:
1.0

It took us 3 or 4 days be be able to actually acquire the boxes when we has a pickup appointment at noon on the original pickup day. Calling the facility did no good as it was unmanned at the time of our call. The Ubox office was on the other side of the warehouse and was locked and unmanned when we were there the first few attempts we made to pick up. We finally got in contact with the scheduling manager on the 4th day who called Cami, the employee that day, and she showed up from a location off site. Cami herself was very helpful but was impossible to get in contact with. I lost several days of work and our leisurely 7 day drive from Washington to Texas turned into a rushed 3 day drive with 10+ hours of driving per day. I would absolutely never recommend this service and would rather go through the frustration of transporting items myself or selling it all and starting fresh in a new location. I am in contact with someone about a credit, but even then, what I am expected to pay after the 750 dollars off is still astronomical (over 2k) for the delays on both ends of our shipping experience. The Ubox people at our Texas location were punctual, communicative, and timely. if you absolutely need to use this service, spring for the delivery from the warehouse because self pickup was a nightmare. We had other, internal issues with our order as well. Somehow my order got assigned to my Father's phone number. I have a good relationship with my family, but I couldn't imagine the struggle if you were in a bad situation and trying to leave without notice. It took 5-10 different U-Haul customer service reps to finally find someone who was able to sort out my order and get it under my name and phone number. They typically aren't supposed to discuss the order with anyone except the name on the contract, so I couldn't call on my order and I couldn't access it on U-Haul dot com. I have my stuff now, but it was 12 days past my initial arrival date. I'm just glad to have this whole situation in the past.

Hannah Wagaman 
Rating:
4.0

This service exceeded our expectations. What went really well: loading the containers. We rented a U-Haul truck to get our belongings to the containers and loaded them ourselves. Staff was extremely helpful. We noticed that one corner of the roof of one of the U-boxes was damaged and we were concerned about water getting in, but when the boxes arrived at their destination, the roof had been repaired. And the U-boxes were sturdier than we thought. Kudos to everyone at U-Haul who takes pride in delivering good service and who pays attention to the integrity of these boxes. I would use this service again and recommend it to others. The only improvement that I would suggest is to provide better instructions for accessing U-boxes once they arrive at their destination. The storage facility had no formal office, so we had to find the nearest location to inquire about accessing the boxes. Once we did, the staff was extremely helpful. One other area for improvement was that my online account had a very confusing and invalid reservation added to it that took me a few phone calls to U-Haul to verify that it was a system glitch. Overall, this is an excellent service and I’m happy that U-Haul provides it. Thank you for a good experience.

christine fish 
Rating:
5.0

As long as payment is on autopay, everything is smooth and well! The late fee is a tad outrageous but autopay eliminates that! Very clean facility, no spiders, secure building. Will recommend to others! Move-out was super easy.

Jenna Burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Quy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherry Poitra  |  First Impressions 
Rating:
4.0

My only complaints on this otherwise good move was (1) problems with the website when trying to place the order (had to use a live person on the phone), and (2) I wish I could have reached a human to ask questions to about access to the box.

Kenneth Luzbetak 
Rating:
4.0

Great place

TODD FOSBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Randall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Weiwei Tan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kandy Bradner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colleen Saddler 
Rating:
5.0

Customer did not leave a comment.

Kim Gentkowski  |  Overall Experience 
Rating:
4.0

People were helpful as they could be due to the fact I dealt with various pod. I was overcharged with 2 pod plus insurance. I only used one. I was told the Unix would be brought to my residency. Instead I had to find people and by a hitch to get U-box . One gal told me I was reimbursed on the 4th of January for mistake. This is not on bank records at all. I nice gentleman named Antonio in Virginia Customer service said he would help fix issue. I would appreciate these overcharges and inconvenience will be compensated. I like your service but I can’t recommend if things aren’t resolved. Again , everyone has been very nice and genuinely helpful. I think it was a glitch is all. Much thanks

KELLY SKIDMORE 
Rating:
4.0

After figuring out the confusion of the office not being located on sight, my experience was overall positive. The access hours available need to be clearer, though, because I went during the hours posted on the website and was denied because it was "after hours"

Kristen R Donajkowski  |  Overall Experience 
Rating:
3.0

Will mention at your storage location..

TONY PERRY  |  First Impressions 
Rating:
5.0

Website does not say the office part is offsite.

PATTY FOLEY SARVER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wayne Barber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Traci Donals  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven taylor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Suzanne Murphy 
Rating:
4.0

Customer did not leave a comment.

Brittany Sakelaris  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

STEPHEN POPPE  |  First Impressions 
Rating:
3.0

I turned in unused blankets to the Bremerton rental office.

Dennis M Murdock 
Rating:
5.0

Customer did not leave a comment.

Rhiannon Martin  |  First Impressions 
Rating:
3.0

I rented a Ubox container in Uniontown, Pa. It was delivered late with no tie down straps of any kind and it was in terrible condition. After packing it the pick up time was late which did cause an issue. After shipping to Bremerton, Wa the fork lift at Uhaul was broken and I had to cancel my moving help. Then Uhaul charged me an extra month if Ubox rental which was only due to their broken fork lift. I am still trying to get this money back from them. Overall I am very dissatisfied with the service and the equipment. I would suggest that they do more of what they say rather than just talk about it

CHRISTOPHER NELSON 
Rating:
1.0

when i made the order for my container, i made my pick up day nov. 7th at the bremerton/gorst location. when i arrived, they didn't know i was picking it up. the only person working there wasn't thrilled they were going to have to find my box in the back of the warehouse, but then for some reason got confused and tried to give me an empty box. when she finally figured it out, i had to give her 2 hours to get my box which delayed my moving and unloading. we finally got it, and she said they close at 4pm and to have the box back by then. which meant i had to hurry since i still had to drive over and hour to where i was unloading, not giving me a lot of time to unload and turn around and delivery the now empty box. she did say i can drop it off the next morning. When i went to unload my box, it was bolted shut by uhaul, on top of my own lock. luckily someone had a multitool and we were able to get the bolt off. when we went to return the box, 15 minutes before 4pm, the location was locked up and no one was there. this was incredibly frustrating. I will avoid using Uhaul in the future.

MONICA CHRISTINE DIAZ 
Rating:
2.0

First, due to security issues with people that loitered around the facility and seemed to be in their vehicles taking drugs or really high on drugs around the unit I felt the facility wasn't secure or safe to access 24/7. The people I'm speaking of often would wait by the doors in their vehicles in order to get into the facility to access units or bathrooms or just linger for a long time in their cars. This facility needs to have 24/7 security walking around and tighter access to the units similar to Public Storage does. Second, I had problems on a number of occasions getting into the building (when I accessed it properly and my bill was up to date). Third, when my bill was due the people that worked at the Bremerton office were super hyper about me paying my bill and then very callous and rude when my bill was overdue about making a payment. My bill was behind so I didn't understand the logic or psychology of pretending it was going to be put into a LIEN and acting aggressive on the phone messages that I received. As my grandma would say, "Attract with honey not vinegar." A long haired guy that worked at the Bremerton office on Callow Ave seems to also have a callous attitude in general and when I arrived to pay my bill he was rude about it being behind in front of a line of customers. When I used the phone to call customer service about the loitering issue (when I couldn't get in) they were very helpful and concerned about the issue, but otherwise more positive personalities need to be put in place in the Bremerton location. I've been in customer service for over 15 years and would never treat a customer who had a couple set backs in such a manner! It's almost like they expected bad things from me.. Thank you for your time, Christine Zmijewski Unit 2211

Christine Zmijewski  |  Overall Experience 
Rating:
5.0

My family moved my belongings and forgot to swipe the exit card on their way out. Will this cause a problem? They were all from out of town and I didn’t have my paperwork with them when they finished the last load Sunday

carline Mecartea  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kim Gentkowski  |  First Impressions 
Rating:
1.0

I rented a storage unit due to the 24/7 access sign outside. I went to access the unit for the first time and typed in my access code to get a message saying I was not checked in. I could not gain access. I called the 1-800 # and was told it was after my access hours. Wait what? What about the 24/7 advertisement? Oh that is only for people who have that added option well I wasn't given a choice to add that option I figured everyone got that option considering it's thee main selling point on their advertisement. I was told I needed to wait til morning regular hours and the office could help me access my unit, this didn't help me I was supposed to be on a plane in the morning and this was the reason I rented here so I could make my plane. It's now been 2 days and I have still not been able to get into my unit and to top it off THERE IS NO OFFICE ON SITE AT THIS LOCATION

Barbi Otis  |  Online Move In 
Rating:
2.0

At the Gorst location, the sliding door was a major issue; sometimes it wouldn’t open, other times staff locked it because it jammed. The door next to it is not sufficient for moving in and out in, especially with multiple groups coming in and out at one entrance. It made staying at this facility horrendous; even older couples were trying to push a heavy cart through that little door on a hot day. Staff there were less than responsive about leaving it open for customers; we had to beg them to leave the sliding door open sometimes because things wouldn’t fit well through the little door. Its not customers’ fault that a door doesn’t work properly; that’s on Uhaul to fix it, replace it, or amend the situation for a customer-friendly experience. It’s been rather a mess, so no, we will not recommend this site to a friend. At Bremerton and the Uhaul Call Center, staff were more helpful. Finally, we saw staff at Gorst smoking while using the forklift; doesn’t look very professional. Cost is reasonable for climate-controller indoor unit; outdoor unit a little too expensive for lack of vermin control. Overall, we score the facility at Gorst a two. Staff at Bremerton do better with customer service.

Virginia James  |  Overall Experience 
Rating:
4.0

Difficult to find, tucked back.

Jessie Thomas 
Rating:
5.0

Everyone working for U-haul that I talked to including the gentleman at the actual storage facility was very courteous, professional and helpful. I would highly recommend this facility to anyone looking for a place to safely store their belongings. Thank you very much!

roger bumpas  |  First Impressions 
Rating:
1.0

After doing the online moving in and showing up I found out I had to go to another location for another checkin. Also found out even knownit says 24hr access that is not the case.

William Richmond  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katerina Temple  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rebecca rand  |  Online Move In 
Rating:
5.0

The Gorst storage unit was everything I wanted and expected - very clean, very secure and very accessible.

Joseph Swietlik  |  Overall Experience 
Rating:
5.0

Great staff very friendly.

ROSALIE GARCIA  |  First Impressions 
Rating:
5.0

Thank you Ms Kirsten and Miss Arielle. Your professional and courteous assistance is greatly appreciated.

Delma Johnson 
Rating:
5.0

Customer did not leave a comment.

L Blake Lynch 
Rating:
4.0

I was not informed during the rental process that I had to get my access key card at a different location then where the storage unit was. All the items in the truck were not tied down so it made it difficult for traveling back and forth. I called the number several times and was unable to reach anyone. Thankfully another renter was outside to inform me about getting the key card elsewhere. The access code I was given on the email did not work.

Amber Maysonet  |  Online Move In 
Rating:
1.0

Horrible experience overall. People at uhaul were very nice but I was charged for 2 months after my ubox was delivered, unloaded, and returned. Will never use uhaul for as long as I live.

Thomas Puglisi 
Rating:
5.0

Customer did not leave a comment.

John Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dolores Cuellar 
Rating:
4.0

The four stars instead of five is only because their prices are a bit much, but only a bit.

Erin Beni  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

DANIELIADESIREE BARRON 
Rating:
4.0

Continue transition to metal boxes, the wooden ones work but are not as sturdy. One of mine started to come apart and they had to add steel plates to hold it together. It did arrive in one piece. If Your thinking of moving and need to store stuff till then, use the U-Box concept rather than fixed location. It's ready to go when U are and U can still access it prior to moving.

Heiner Schwede 
Rating:
3.0

Customer did not leave a comment.

Karen Taylor 
Rating:
3.0

The day I moved out of the storage unit the large sliding door was locked. I asked the employee to please unlock so I could move my large furniture pieces out of the facility. I was told no that the door was broken. Unfortunately this made it extremely hard to get the pieces out. There were several customers that were moving larger pieces of furniture in that had an extremely difficult time because of this. I feel that if the door was really broken that should be a extremely high priority to get fixed especially for the high monthly rent that is being charged. I was told several different stories on why the door was broken.

lindsey Rotter  |  Overall Experience 
Rating:
5.0

The website for scheduling pickup and deliver need a lot of work. Sent me to the wrong location for the pickup. Unable to choose correct location for delivery.

Robert Laman 
Rating:
5.0

The worst part was CS-when I called to set up access time to my uboxes, I would get the run around 9/10 times.

Siobhain Armani 
Rating:
2.0

Customer did not leave a comment.

Eric Dodson  |  Overall Experience 
Rating:
3.0

Don’t gouge your customers on pricing. What I paid was way too much.

Christopher Gardner 
Rating:
1.0

Mold and vermin got into our unit. The maintenance man told us he hadn’t been doing pest control and no one really helped other than give us a free month. Disgusting. The insurance company is a joke and now we get to battle it out with them to get our ruined items replaced.

Kevin Cave  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Azzon Simmons  |  First Impressions 
Rating:
4.0

Make certain delivery destination date is accurate.

Karen Grayhek 
Rating:
5.0

No one was there to ask questions about insurance. I understood there would be personnel there to ask about insurance. Hard to get through on phone.

Jean Robertson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

rebecca rand  |  Online Move In 
Rating:
5.0

Teresa and Alyssa were awesome very nice people. All in all everything went very well on time and exceeded my expectations. The whole Ubox experience was pleasant. We think it was Helen in Belfair WA that picked up the Uboxes did a great job also. Tony n Dana Carroll

Anthony Carroll 
Rating:
4.0

Customer did not leave a comment.

John Henderson  |  Overall Experience 
Rating:
5.0

Everything was great!

Debra Hart  |  Online Move In 
Rating:
5.0

Just started so not a super in depth review

Randel Tibbs  |  Online Move In 
Rating:
1.0

An employee didn't show up to site until 1.5 hours after our appointment time. When we could get a hold of anybody, they gave us various excuses as to why nobody was on site/when somebody would be there (don't tell us somebody will be there in a few minutes if that isn't the case). Our UBox wasn't shipped until it was scheduled to arrive at our destination. When we complained, the office was rude and unhelpful. This was the worst customer service I have ever experienced with any company.

Elizabeth Wentling 
Rating:
1.0

I rented my storage unit July 8. July 11 the nice people who helped me move came from Seattle to pack and load at the storage unit. Upon arrival around 6:15pm the access code given in the confirmation email did not work, it said “denied”. I call customer uhaul from my phone and was directed to customer service, wait time 57 minutes. From my friends phone I call uhaul but this time was directed to Bremerton uhaul. A lady answered and after a short exchanges of explaining my situation she transferred me to get a “temporary pin” ; I was on hold for over an hour. While waiting on hold a gentleman game to access the building using a key card but was denied as well. After an hour of being on hold, now around 7:20pm, the person I was with needed to head home. (Now my things are currently in an open truck bed in Seattle.) I attempted to call customer service in the morning prior to work, now July 12, 47 minutes. After getting off work I called the Bremerton location. A gentleman answered who told me “we don’t give out access codes, it’s key cards” (the confirmation email gave me a code), how I “probably showed up after 7 when they were closed” after I told him I showed up at 6:15pm. Then he told me “we close at 5pm on Sunday” but the confirmation emails states “storage access Mon-Sun 5am-10pm”. Then end of the conversation was him telling me I had to drive to the office to pick up a access card. After hanging up I decided I wanted to cancel my reservation so i called customer service, 57 minutes on hold, somebody answered and told me that they could cancel reservation, I had to call Bremerton back. After telling me they would give me the managers phone number they put me on hold and transferred me to another lady, (BMI was never given the managers number), she told me she would cancel it by calling tbe Bremerton location on my behalf but told me there was no was to confirmation this conversation had occurred. I asked how I would get a confirmation and reimbursement of the cancellation an she told me that they would email or text something tight away. She then asked if I would like a confirmation call, which I confirmed, and then I never received a phone call. I still can’t access the unit. I still haven’t gotten a confirmation of my cancellation AND reimbursement. All while having to deal with moving in 2 days. Thanks, no thank you uhaul storage! (I will say I have always had good experiences with uhaul rentals though so I quite surprised at this terrible experience.)

Caryn Read  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Mark Valentine  |  Overall Experience 
Rating:
5.0

Convenient, modern, clean, and safe. Be careful to vacate your storage unit on or before your payment due date. U-haul does not refund for partial months. I paid ahead to August 15 and vacated my unit on June 22. I received a refund for July but no refund for June, I was 7 days past my May payment date. I don't blame U-Haul for the June payment loss, but I will be more careful in the future.

Eugen White  |  Overall Experience 
Rating:
5.0

From phone call to reserving & on to moving was very quick, informative & helpful. Everyone was eager to help in any way...... 👍🏽👍🏽👍🏽👍🏽👍🏽

Robin Kingsley  |  First Impressions 
Rating:
5.0

The young man who assisted me was very helpful, excellent customer service.

kim nixon  |  First Impressions 
Rating:
4.0

The only thing I'd say to improve is having a kiosk there for security reasons. I went in and out a couple times and noticed some people went into the building right after me.

Christine Zmijewski  |  First Impressions 
Rating:
3.0

things were fine with the move in experiance. But I set off the alarm to the building when accessing after hours despite following the check in procedures.

Albert Portune  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Sandoval  |  Overall Experience 
Rating:
1.0

I rented the unit online 2 days ago and i still cannot get into the unit nor can i seem to reach anyone to help me !!!!! aaaarrrrgggggggg!!!!!!!

james garske  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

terese aguero  |  Overall Experience 
Rating:
1.0

Put in 30 dollars for gas to meet the requirement of what the tank was on when we got it, but was charged 63 dollars for gas and service fee. That is robbery.

Nataly Ludlow  |  First Impressions 
Rating:
2.0

The employees did their best and would go out of their way to help me with a computer system that frequently lost my information, locked me out on accident, failed to notify me of access changes, screwed up my billing, and generally made life a lot more difficult than it needed to be. From my understanding, UHAUL does not invest in tech support which is the root of the problem. A facility with computerized alarms, accounts and access cannot function if it is not programmed right. I called to cancel my account for instance, and when I showed up a few days later to get my lock (as instructed by an employee), my card didn’t work. Not only that, because my card didn’t work (although it SAID it worked), when I got into the building and took the lock off my unit, the alarm went off. This doesn’t even account for the problems when I first used UBOX and the scheduling system rescheduled my pickup without telling me, so I had to postpone my entire move. Every employee I have talked to has been polite but seemingly exhausted by this system that fails them.

Robin Keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William West  |  Overall Experience 
Rating:
2.0

I waited quite a few minutes to be waited on. Had been sent out of the store to call a 1-800 number who was a horrible experience Three phone calls later. Back to the store. Back and forth for 3 hours. Not being able to rent in store makes no sense. I would never rent here again. I also called for a question and never got a call back. This place needs more help.

Tricia Halavin  |  First Impressions 
Rating:
3.0

Customer service is horrible

Faith McConnaughey 
Rating:
5.0

Excelente servicio

WIFREDO FIGUEROA  |  First Impressions 
Rating:
4.0

More contact with staff would be most helpful.

George Bridges  |  Online Move In 
Rating:
1.0

If you want to know more why we will never in a thousand years use Uhual call me. There isn’t enough space here to explain all the screw ups. However, I will say picking up and returning the UBOXES in Omaha was fine. Very friendly and helpful staff. They get a 10. Everyone else’s gets a -100 and that’s being nice. 😏

Jeanine Siler 
Rating:
5.0

the packing of some of my items where done without care. Extremely heavy crates would be set on top of other ones that could not support the weight - instead of packing the heaviest ones on the bottom and lighter ones on top.

Siobhain Armani 
Rating:
2.0

Failed to call me or email me to inform me my box had arrived.

Anthony Lyons 
Rating:
5.0

They were very understanding about the situation that was his jjjn huh yy6

Shannon Pugh  |  Overall Experience 
Rating:
1.0

No communication between staff at all three places, time and money wasted driving from Port Orchard to Gorst then to Bremerton main office and then back to each place; just to get a security card. Poor signage and not enough detailed information for the consumer concerning this matter.

Kimberly Adkins  |  First Impressions 
Rating:
5.0

Thank you.

DAVID THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Bowdish  |  Overall Experience 
Rating:
4.0

Phone customer service was awful

Florence Montgomery  |  Overall Experience 
Rating:
2.0

Was told when getting storage that it was open until 10pm. Day of moving in was half way done unloading truck to be told you closed at 7pm which only gave me 7 minutes. I took this storage which was out of the way just because of the hours I was told. We had to stop half way done to leave and come back the next day. Which was all the way back in Tacoma. Staff was really rude about it too. So it cost me twice as much to leave my stuff there. Than came on a Sunday and got locked in hen trying to bring some of my stuff down. Really upset with the whole experience.

Artina Rudner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Colombo  |  First Impressions 
Rating:
1.0

I wasn't informed I needed a card to enter 24 hrs. I wasn't able to get into my storage during work hours and couldn't get any one to help me. I am now having to take a day off work because my truck and trailer are loaded. I'm very displeased and if I wasn't in need of a place to store my things I would not be doing business with you.

Stephen Lacy  |  Online Move In 
Rating:
5.0

It was great till I moved to sequim but I needed my storage closer than a hour away thank you for keeping it safe!

Kelly Senter  |  Overall Experience 
Rating:
3.0

there was no pads and my dad was sold the expensive containers he had steel one he could have went with wood he 84 the customer service I received from Brittany in ct was excellent but the sales manger from the groton store Ryan should have suggested the wood box it would have saved my dad a lot of money he did receive a military from Brittany which was appreciated

Allen murallo 
Rating:
5.0

Customer did not leave a comment.

TERESA & PAUL LYMAN  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful. However, I had to come back and forth between Bremerton location and Gorst multiple times. I was instructed to get my access card at Bremerton for my unit in Gorst. Once there, at 5:30pm, my access card would not work. After trying to call local numbers and reach the manager, we waited on the phone for customer service for over 20 min. Customer Service tried to reach the GM but did not get a response. I drove back to Bremerton to get the card fixed. He apologized and we got that working. I went back to Gorst to try the card. It worked and I found my unit. I was told it would be unlocked and there would be a lock inside. The unit was locked with a padlock. I went back to Bremerton to ask about the lock. The lady there apologized and messaged the gentleman who had help me prior. He was on his way to Gorst to lock it up for the night and she said he would get the lock off. We'll be going back today to unload the Uhaul trailer into the unit. Hopefully we can get in ok. The whole thing was very frustrating and I had to go back and forth all before 7pm. The location is advertised online as having later access hours. I suggest those access hours be updated if they aren't true.

ROBIN HENDRICKS  |  First Impressions 
Rating:
1.0

I was never told you need an access card. Never told you had to go to a different Uhaul to get that. Ive had 2 access cards that didnt work. Its been 3 days and I still can't get into my unit. Very frustrating.

Angela Jantzi  |  Online Move In 
Rating:
2.0

Staff have no personality and are very unfriendly. Access hours suck. You should be allowed in anytime to get to your own personal belongings. Every time we go in to the storage facility, the alarms would constantly sound. What a terrible experience overall with Uhaul storage.

Shane Wirth  |  Overall Experience 
Rating:
3.0

I'd love to have 24 hr access to my unit

Amber Selgren  |  Online Move In 
Rating:
3.0

The code provided online for the move in online did not work (useless system unless you get the key card)and the large slider door does not work so it is difficult if not impossible to get large items into the facility through the normal door. Regarding the large slider, when we went to the main office they did say they were having issues but did not say they were doing anything about it.

Derek Day  |  Online Move In 
Rating:
1.0

A 24 hour storage that is shut down when there's not attendant, due to vagrants and undesirables breaking in. An attendant that is unable to do anything. An access system that continually fails, a lack of any care from workers, oh that's how it is. Run for the hills. Avoid these jackanapes with all your gusto.

Jas Norman  |  Overall Experience 
Rating:
2.0

The staff at the storage facility was lazy and rude. They would rather be on there phones then keeping up on the place. The restrooms were constantly out of toilet paper and dirty. When I asked a worker the didn’t seem to care also the alarms seem to be going off for no reason and when asked they said that it happens

Andrew Oberholtzer  |  Overall Experience 
Rating:
4.0

The on-line did not let you know you had to still go to the Bremerton location to get an access card. Thought on-line would take less time to get setup, but having to go to a location further away was not convenient and cost me as I had unloaded a trailer just to pack it backup after finding out I could not access using on-line code. Make it clear you can't use Gorst location with out going to Bremerton location first on the web. The lady working at Gorst was a great help to understand how to get setup. Last part is to remove the parking lot pipes close to building to allow easier unloading and not have to lift cart over them or have to roll to the far end to go around. Nice looking just make it user friendly.

Robert Minor  |  Online Move In 
Rating:
1.0

There was alway confusion with our account, the service was rude and unhelpful. If I had been able to transfer to a different storage facility I would have.

brianna pine  |  Overall Experience 
Rating:
2.0

What a complete screw up. The folks in Bremerton were friendly. That's the best I can say about the whole experience. The U-Box was beat up, and required a crowbar to close - the bottom skids were bent, and the bottom of the door was splintered from previous users prying the door shut. The container arrived in San Diego, wasn't transferred to the proper facility, wasn't ready for the moving help I'd paid for. Calls to U Haul just got me the runaround - they insisted that I had the date wrong, despite the fact that I had an email confirmation for today's date, AND the moving helpers we'd booked THROUGH U HAUL had already arrived at the site to pick up the container (which hadn't been transferred) for delivery to our home. Fortunately, they had the time to make the additional journey to the National City Facility (on my dime) to pick up the Box. UHaul accepted no responsibility for the screw up, was unhelpful, and kept insisting that they were right, and that we and the moving assistant company were wrong about the date - even though I had WRITTEN confirmation from U Haul for the 8th of April. We will NEVER use U Haul again for moving services. Every phone call (I have at least 8 of them listed in my notes) resulted in 45+ minute hold times - I basically spent an entire work day fixing U Haul's screw ups. The nominal savings compared to other companies was NOT worth it.

ROBIN REMDE 
Rating:
5.0

Customer did not leave a comment.

Paul Missel  |  Overall Experience 
Rating:
3.0

I had to go to one location sign up and was told it would be 30 mins before I could get into my storage unit , that there would be a lock in the unit. When i arrived 60 mins there was no lock and I had to search the facility for someone to help me. Its a very inconvenient process.

dana lyons  |  First Impressions 
Rating:
5.0

The whole staff was super nice. Wether it be the person on the phones trying to coordinate with me how their truck can get down the driveway, uhaul.com people being super nice when I was doing the initial order, or the delivery driver. Their delivery driver Cindy is an absolute angel. My driveway was angled awkwardly making it difficult to get the boxes up on the truck. She worked at it and worked at it trying to figure out how get them up and didn’t give up til she finally figured it out. I don’t know what I would’ve done if not for her. My moms estate closed 4 days later, I still had tons of work I needed to do...I straight up cried for a second when the last box got up. A lot of people would’ve said “sorry, these are to heavy” “we can’t make this work” Cindy went above and beyond. A master at her craft and an amazing person too. Thanks Cindy!

Benjamin Petersen 
Rating:
1.0

The chick that works in the west Bremerton location on kitsap way is rude and nasty

jacob booth  |  First Impressions 
Rating:
4.0

the only problem we encountered was the sliding glass door- wasn't operating many times!!! And when the hallways were being cleaned no signs were posted as to a slick floor!

kathrine bray  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alice Cryer  |  Overall Experience 
Rating:
3.0

It took five trips to get established. Storage facility doesn't have an office. There is a lot of red tape.

john reed  |  First Impressions 
Rating:
1.0

U-box was 5 days late. I was promised $50 off my bill for every day it was late. That has not happened. I was also assured that I would not be charged for another month of rent on the box. I was charged. I would not recommend your service to anyone.

Tara Harris-euzarraga 
Rating:
3.0

Access through the card reader was difficult, access hours changed and I was not notified, very clean facility.

Samuel Hutchinson  |  Overall Experience 
Rating:
1.0

It begin with you not having the truck rented available locally (Elensburg, WA.)then it continued with the size unit reserved not available at the Bremerton location rent rate was adjusted for 2 10x10 units which was accommodating. When we released one of the untis the mgr. at the Bremerton store never acknowledged my request for our price to be reduced 50% instead of the current rate ALTHOUGH their employee told me no problem after making notes in their computer on our account. invoicing came out at the higher current rate for a 10x10 which was equal to what I was paying for 2 10 X 10 units. DUh! Why release one unit to them and not just keep it for weekend parties. Terrible, terrible customer service and responsiveness by the Bremerton manager.. .

akilah ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aubrie Mckee  |  Overall Experience 
Rating:
1.0

I drove 29 miles to the office from my home four times before I could access the storage. Card didn’t work, lock on storage space, I had to re-register at office in Bremerton, bc clerk was unaware of Uhaul offers that you can rent and move in immediately, which turned out to be false advertising. Company unapologetic about my waste of time and gas. I rented on the 25 of December couldn’t get into space until the 31. Once in, I liked the space, building clean, no bums but closet doors have a flimsy locking slider, so we must trust that the surveillance is good. I moved from Glacier bc it was damp and unsecured.I found this building in Gorst much better and dry and clean and no animal cruelty. I expect the building to respond IMMEDIATELY to a call when animals are trapped or left inside lockers, and I appreciate that there are no hideous and cruel mouse traps, which are environmentally hazardous and will report Uhaul if you ever use them. I haven’t yet moved in but are in the process of doing so, as I was leaving another customer’s card didn’t work. I can’t speak, so Ibhad to drive to the office, but he called. Nice building so far. Your questions are too black and white in this survey, I answer no to question#6 bc there’s no in between, I would recommend the building but warn them of the false advertising offers.

Daniel Craemer  |  First Impressions 
Rating:
5.0

Josh and Devin from legendary movers were phenomenal. Very professional and fast

Eli Boykin 
Rating:
4.0

Thank you Uhaul for the free months rent after a devastating wildfire torn through our town. People were donating items but we had no where to put them. I am happy to say that we have another home and are starting to rebuild our lives.

Karena Wilcox  |  Overall Experience 
Rating:
5.0

Kirsten Mckendall was very professional and awesome to work with. Will be recommending all my people to this location.

Christopher Graham  |  Overall Experience 
Rating:
1.0

Worst experience ever. Handle/latch got broken on my storage unit. I have no idea how. Was called in. Although they couldn’t fix it that day. Was told they would call me. Never did. Then the entire fell off. Manager said wasn’t his job. Had mice in unit. Long story short, would not recommend.

diana VENABLE  |  Overall Experience 
Rating:
1.0

Was told twice by two different people (three days before requested delivery at our new house ) that they can’t deliver to our address .. that was after storing the boxes for a month at the facility. So we were told we need to pick our boxes us ourself an hour away from our new house. Then after picking them up , we were asked at the facility why we didn’t have them delivered. Because they DO in fact deliver to our house ! I WONT use UHAUL or recommend them to anyone ! Horrible service, horrible communication. I also had a month of free storage that they tried to charge me for .. after drafting my account for over $300 , and then had the nerve to tell me again upon pick up that we owed an additional $300 for the month of storage again.

Emily Donne 
Rating:
4.0

Customer did not leave a comment.

Shane Wirth  |  First Impressions 
Rating:
2.0

Well I wanted the outdoor room but could not get pay for it online so I had to saddle for a smaller one inside cause I can't make it across town to pay for it. So I am a little disappointed cause now I have to get rid of some of my things

Jamie Rescorla  |  Online Move In 
Rating:
5.0

The facility was always clean and any employee I came into contact with was very helpful and respectful. The only thing I ever had an issue with was the main entrance. I drive a car and the angle of the entrance ensures I always scrape the bottom of my vehicle when leaving. (The fault of the planning and construction)

montana tracer  |  Overall Experience 
Rating:
1.0

I paid for a storage unit 2 days ago and haven't been able to put my belongings in it because it is locked. I called customer service 3 times to have someone come unlock it. And it was still locked tonight. All 3 times I had a truck load of belongings I was going to store. I've burned up $20 in gas and at least a couple hours of my time. There is obviously a lack of communications between employee's and the management. Which has left me, the customer, very dissatisfied.

Tonie Anderson  |  First Impressions 
Rating:
1.0

This place and its employee suck..AND ALL should be replaced at the Bremerton Washington branch....And to allow a assistant manager to yell cuzz and scream at customers ...when they are on the gorst property

ryan wichert  |  Overall Experience 
Rating:
5.0

Always so clean! That alarm is annoying that goes off, but not a deal breaker. Thanks for keeping my stuff safe :)

Jenifer Sejera  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jolly Hanson 
Rating:
5.0

I have used Uhaul boxes two times now for cross country moves. Good job.

Cynthia Webster 
Rating:
5.0

Customer did not leave a comment.

Cherise James  |  First Impressions 
Rating:
2.0

Your management people do not know how to manage nor do they have accounting or bookkeeping experience. They think if problems are ignored, they will go away. Horrible communication.

Roger Gingrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Losinger  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kerry Christianson 
Rating:
2.0

I keep getting a denial of access to my unit and i have to go in almost every time for them to give me a new scan card which ends up not working at all.

Alice Kahuhu  |  Online Move In 
Rating:
3.0

If you do not go down during business hours it is very difficult to understand how to access your unit. Additionally if you EVER need to call and speak to someone your call is rolled over to someone in another state that literally cannot help you and has to chat with someone online to assist you. Very frustrating!!

Jennifer Shepherd  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Constance Landers 
Rating:
3.0

The office and storage units are in two separate towns which is very inconvenient. There is no helpful employee at the storage unit facility to answer questions. Through multiple truck long distance rentals, I earned 2 months of free rent. The management would not allow me to use them consecutively on my unit. I would have to move a house full of stuff to a different unit to get the second month. The staff showed no urgency when the electricity went out for multiple days and there was NO access to the storage units. The facility was generally clean and centrally located in the area.

Allan Olson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zoey Taylor 
Rating:
5.0

Customer did not leave a comment.

chauntel valle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony mcgriff  |  First Impressions 
Rating:
5.0

Excellent delivery person. Most efficient and helpful.

Lon Gilbert 
Rating:
5.0

Just not really clear how to check in and ou The facility is very clean looking however smells like cigarettes Very convenient as all online

Elizabeth Deckman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cassidy lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Canale 
Rating:
2.0

Make sure your scheduler knows what they are doing. Train your employees and then let them help people. The date on my ubox was changed three times and nobody bothered to contact me. Not very happy.

Kelsey Brown 
Rating:
4.0

Customer did not leave a comment.

Bill Nahalea  |  Overall Experience 
Rating:
5.0

Jenna gave, girlfriend and I GREAT customer service.. very knowledgeable in answering our questions .. definitely would recommend to friend.. for the customer service.. and clean storage facility

Glenn Yee  |  First Impressions 
Rating:
5.0

Very pleased with this service

Arkade Dusik 
Rating:
5.0

Customer did not leave a comment.

Christine Curtis 
Rating:
3.0

There is no office at this facility. When you try to call it goes to the call center. Having to swipe a card every trip in and out of the building is ridiculous when you’re loading and unloading a truck. You can’t ever find any employees so who knows if they’re friendly. I had to go to another location to check out. They employee at that location was friendly but couldn’t tell me what the checkout process was.

CURTIS GEISLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores Barger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMIE JENSEN  |  First Impressions 
Rating:
2.0

-Get more drivers to deliver ubox to your customers -Do not tell customer to wait 10 before you can deliver their property, as you only have one driver who only works 4 out of 7 days a week as you failed to hire enough drivers. -do not hang up abruptly on your customer who protests that waiting for 10 days to have their property delivered is not acceptable, and your customer service says,"Sorry that is all we can do,you can call back, bye." ( yes and wait on hold for 20 more minutes to talk to another person) The good, Uhaul pick up at Camarillo to getting to Bremerton you delivered and did well. Once at Bremerton Uhual and getting our property timely delivered to us was a head ache, but we eventually worked it out, but we had to persist, and they should have just gotten it done, instead of making us work to get our property within a reasonable time, not 2 weeks! The Bremerton driver worked hard and was friendly and nice. I hope she has a beautiful wedding.

traci mcdermott 
Rating:
1.0

Could not get an answer on where to pick up my card. Got to my unit which should have been a roll up door it was not it was a single access door now my stuff is sitting on a trailer till I can get a new storage unit...

Stuart Power  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan Moore 
Rating:
1.0

logistic disaster. When I called on the day it was expected at the destination, no one could find it. Then someone at uhaul canceled the orde/shipment record for some unknown reason (not at my request). Then there was about a week where no one at uhaul could tell me where the ubox was. On one at the source shipping location would answer the phone (tried several times a day for several days). No one at corporate could get in contact from anyone at the local location. It was as-if they no longer existed. Finally they fond the box where it was handed over to uhaul. They were supposed to ship if the day after I handed it over. Guess they just decided to never ship it at all, and never tell anyone one they hadn't. So on my uhaul order page it looked like it was in transit to the destination. It wasn't So all in all, it arrived about 2 months late. When it arrived at the destination someone called me to arrange a time to pick up (first time anyone some uhaul actually called me back, despite numerous people saying they would when they "got to the bottom of this"). But it's u-haul, so when I went to go pick it up no one knew what I was talking about. I had to wait 45min for them to find the box. I will never use again. Will highly recommend to anyone that asks (and anyone that doesn't) to never use it. Avoid at all costs.

Jonathan Ross 
Rating:
3.0

1. Original drop off date was 5/22, got a call saying they would be there on the 21st, then first was told 10-1, then another hour, then another hour, finally arrive around 6 pm. Found out dispatch reworked the drop offs and messed things up. 2. Arrival date was to be 6/8, truck didn’t show up before 4 pm. Someone tweaked and put in I’d be UNLOADING there. No way I would have wanted to undo my Tetris puzzle, just to put into another vehicle, just to unload again. Charles had to go find another trailer for my u box on the 8th, luckily I had spoken with him and got that clarified. What was even stranger was that my paperwork said delivery in Lawrenceville on the 9th. Moving is stressful enough, but even the little things make a big difference such as placement of the container-I lived in an apartment complex and had original parking planned out. Kid was working in Petersburg on the 8th so hopefully we could get the u box as soon as it arrived- was driving the gas guzzler & I had to go to the bank about 3 miles away on Monday. Put extra stress on my kid with having to go back on Tuesday to pick up. We unloaded quickly once we got it home and kid was able to take it back late on the 9th. So he could get to work on Wednesday without the trailer attached. We live over an hour away normal driving time, not with a trailer attached. You need dispatchers with brains to schedule things. And whoever is doing the paperwork to get the dates and locations correct. Moving just doesn’t affect the person moving, but also work scheduling, enlisted help, and inconvenienced neighbors.

Shane Terry 
Rating:
3.0

Customer did not leave a comment.

myrna hudson 
Rating:
1.0

Service was awful. Currently have a claim in for reimbursement for expenses due to uhaul caused issues.

Matthew Granito 
Rating:
5.0

Please make it more obvious to people that the lock will be in the room. I wasted time going to a uhaul to pick up the lock because I didn’t know it would be in the room.

Toni Schwellinger  |  Online Move In 
Rating:
5.0

Mike is great to work with

Richard Criley  |  Overall Experience 
Rating:
4.0

None

Patricia McNear  |  First Impressions 
Rating:
3.0

There is no office in Gorst and nobody told us this. We picked up a van in Bremerton, travelled from East Bremerton to Gorst with a FULL van expecting to sign a contract and procure my unit in Gorst, only to get there and realize there is no office. We had to drive BACK to Bremerton in FULL VAN, with my daughter and her FULL car following because we needed her school ID. Alot of extra gas and miles put on the vehicle when I could have gotten it all taken care of when I picked the van up that morning. I had a full conversation with the guy working and he even acknowledged that i was renting a unit in Gorst that same day.

LORI GREER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francis Spellman  |  Overall Experience 
Rating:
2.0

We bought the save mover's insurance, and the seal of the truck leaked all over our mattress. When we tried to file a claim for damaged property, we were denied immediately, because U-haul doesn't claim to have water proof trucks but "water resistant." This is extremely disappointing in a wet climate, where our mattress is most likely damaged. Yet, we were careful not to damage the truck with the purchased extra insurance. U-haul should ensure trucks don't have damaged seals before re-renting the trucks.

Eric Davis  |  First Impressions 
Rating:
5.0

Great building with great online service. The only hiccup was that someone has to come remove the lock so you can access your unit. It wasn’t a big deal I just wasn’t expecting it as it wasn’t boldly stated in online forms. Honestly I have had much harder times a lot of places. Uhaul is awesome.

Nicholas Hoekema  |  Online Move In 
Rating:
5.0

As a first time customer to storage, these particular locations Gorst and Bremerton staff were very friendly and helpful. Excellent experience overall. Calvin did a great job!

TODD FOSBERG  |  Overall Experience 
Rating:
3.0

I was very hacked off with the fact that I talked with multiple people deciding storage location, availability, price which would best suit our needs, we live in E Bremerton, but college is over the bridge. I reserved the Gorst location via telephone and called back to confirmed via telephone. I even called that morning for directions. NOBODY, in the 3 different that I spoke with, told us that we had to fill out and sign paperwork on Kitsap Way. We're had driven right past there, drove around looking for an office at Gorst, waited to get ahold of someone on the phone, just to find it we had to turn both cars around (as both cars were full and we had to both be present to sign paperwork and could not share a vehicle) and BACKTRACK on an already busy and hectic day.

LORI GREER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryanne Hunt  |  Overall Experience 
Rating:
1.0

Staff is a joke. Customer service is only accessible through the call center. I hated my experience so much that instead of getting a bigger unit with uhaul I took everything out and went else where and couldn't even bring myself to use a truck from uhaul. I will never ever use uhaul in Bremerton again. Your staff members really have some growing up to do and some manners to learn.

Elizabeth Abille  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Indahl  |  Overall Experience 
Rating:
1.0

We moved out in Oct and still received demands for rent every month. We made dozens of calls and visited office in person twice to rectify this with no resolution. This went on for months.

Elbert Stoudermire  |  Overall Experience 
Rating:
1.0

NOT SECURE! My unit was robbed because of poor design. They crawled between the spaces at the top of the unit's and stole what would fit through no changes to improve on fault. That's why I left

BRYAN HERRICK  |  Overall Experience 
Rating:
5.0

Good facilities

ROBERT W OCHSE  |  Overall Experience 
Rating:
5.0

Staff was incredibly friendly and helpful! They answered any questions I had and were always available. Facility was very secure, to the point I even locked myself out once! They helped fix that too!

Koby Hill  |  Overall Experience 
Rating:
4.0

For someone who works out of the region, the hours are not convenient. Limits me to doing things only on the weekends, which reduces opportunities for my weekend functions. Other than that, they are g

Kyle Brown  |  Overall Experience 
Rating:
4.0

Nice property and I really liked the entire system of purchasing the units.

Samantha Hermosura  |  First Impressions 
Rating:
5.0

Very clean and organized. Everything looks brand new. Very secure access.

Jose Vargas  |  Overall Experience 
Rating:
3.0

The storage facility is very nice. The only problem I had was the check-in instructions were not very clear, so I didn’t know where to put my code to disarm my unit and unlock the door.

Brianna Hall  |  First Impressions 
Rating:
4.0

Ease of access to rental unit.

Katrina Allison  |  Overall Experience 
Rating:
5.0

friendly,fast,efictiont

Ron Osterhout  |  First Impressions 
Rating:
1.0

They never had me sign any agreements, when i would call the office for questions on multiple occasions i would never get answer and be sent to the reservations hotline and they couldnt help me.

Melinda Ryan  |  Overall Experience 
Rating:
1.0

The storage facility is very nice. The problem is the staff. The Uhaul site in Bremerton is understaffed and half of the people their are rude and lazy. The other half are struggling to keep up.

Mathew Meade  |  Overall Experience 
Rating:
3.0

I checked in, did some errands then went to the storage unit, still wasn't unlocked. Couldn't use it until today.

David sorensen  |  First Impressions 
Rating:
5.0

I love you gorst/Bremerton uhaul. I will use your services again . Greatest crew and most together as a team. Teamwork at your job is the best team! Thank you !!

Sheila Goodson  |  Overall Experience 
Rating:
4.0

All great agents

Stephanie Sanserino  |  First Impressions 
Rating:
1.0

a lot of problem

kayla morrison  |  First Impressions 
Rating:
5.0

They were very helpful and friendly. We appreciated their service!

Christian Gunderson  |  First Impressions 
Rating:
5.0

Easy transaction. A plus

Darin Duncan  |  First Impressions 
Rating:
1.0

Staff are rude and untrained. There are no staff on site in Gorst, so you have to drive in the horrible traffic to their store in Bremerton if you need anything. Unresponsive by phone & email.

Lori Cole  |  Overall Experience 
Rating:
2.0

It was impossible to ever reach anyone at this location. If I had any questions over the 3 years I used the storage unit I had to call an 800 number.

mike watson  |  Overall Experience 
Rating:
5.0

Great overall moving and storage experience

steven dickson  |  Overall Experience 
Rating:
4.0

The new alarm system went off in the whole facllity each time the door roiled up on my storage unit. Annoying to me and probably surrounding area.As a result only allowed access during business hours.

BEVERLY BUSTER  |  Overall Experience 
Rating:
1.0

What I experienced with Bremerton-Gorst U-Haul storage was a complete FIASCO. Complete and total INCOMPETENCE and mismanagement. I have contacted the manager with a much longer complaint.

Michael Pierce  |  Overall Experience 
Rating:
1.0

We were not informed when we made the reservation that the office is offsite for this location. This was a huge inconvenience considering our party had a three vehicle caravan (plus two tow vehicles).

Jashua Kenner  |  Reservation 
Rating:
5.0

When I called on Friday I spoke to a friendly, professional, well-informed female employee. She made the reservation process a breeze. Best customer service I've experienced in a long time! Thanks.

Lori Cole  |  Reservation 
Rating:
5.0

Very nice staff, location was easy to find. Checking the truck back in was quick and the gentleman that was helping us had taken the electric brake control off for us as well. Great experience 👍🏼😁

Carrie Dollar  |  Reservation 
Rating:
1.0

Will not use Uhaul anymore

john chapman  |  Overall Experience 
Rating:
1.0

No office to speak of. When you call the number to try to get any information you have to hold for 30-45 minutes (min) and then usually end up with someone who has no idea about your question.

Sunshine Bradshaw  |  Overall Experience 
Rating:
5.0

No comment

Christopher Andrews  |  Overall Experience 
No reviews have been submitted for this location.

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