Customer Reviews for U-Haul Storage of Bethlehem Pike
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

1,631 reviews

272 Bethlehem Pike   Colmar, PA 18915
(N Of Montgomeryville Mall)

(215) 822-2276

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(215) 822-2276

272 Bethlehem Pike
Colmar, PA 18915
(N Of Montgomeryville Mall)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

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Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis Levine  |  Overall Experience 
Rating:
5.0

Staff was very friendly and the facility very clean and accessible.

John Winder  |  Overall Experience 
Rating:
5.0

I’m so grateful to Rob and Bruce for their exceptional excellent service, over beyond great support and assistance.

Pahris Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer Williams  |  Overall Experience 
Rating:
4.0

I only used storage for Two days and got charged the 129.00 for full month not fair

ronald clark  |  Overall Experience 
Rating:
5.0

Awesome! US ARMY RETIRED BWB

BRIAN BLAKEY  |  First Impressions 
Rating:
5.0

The staff at this location are incredible. I’ve had to use their services quite a bit in the past few weeks, and every time I’ve been blown away by the friendly, helpful attitudes and the quick responses.

Patricia Kazelis  |  Overall Experience 
Rating:
5.0

The desk person was very helpful and friendly.

LORRAINE CHAROWSKY  |  First Impressions 
Rating:
3.0

Many of my things were wet and molded when I took them out after only a month.

AISLYN OLIVER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy Munck  |  Overall Experience 
Rating:
4.0

The on call manager sucks! Called him several times and he never called back to see if my issue was resolved. I needed a second unit since I’m moving 3200sq ft of house. I decided closed my unit because as a female, if I’m calling for help please call me back. That never happened 😕

DONIEL HOLMES  |  Overall Experience 
Rating:
3.0

To much to type 5/10

DONIEL HOLMES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher Costa  |  Online Move In 
Rating:
5.0

Robert and his team were great. They understood my need and supported my clothing drive by donating a storage unit to hold clothes until I could deliver. Multi-step process from collection to delivery. His team made it easy and convenient for me to make this clothing drive a success. Thank you Robert. It was a critical piece to be able store these clothes for a couple of days. Larry Lowry

LAWRENCE LOWRY  |  Overall Experience 
Rating:
4.0

They forgot to leave the free lock inside the unit. I had to go down to the other site to get a lock.

John Winder  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DHARMESH PATEL  |  First Impressions 
Rating:
4.0

Only negatives were that garage doors didn't open after certain times which was inconvenient at times. It would also be helpful to be able to close the garage doors by swiping your card outside like you do to open. Other than that I was extremely satisfied.

brenda derr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catrina Smalls  |  Overall Experience 
Rating:
4.0

This was my 1st storage unit and I had it over 3 yrs. The only complaint would be that the slide handle did not align with the wall easily. It had to be lifted up at the bottom with a pry bar. Very hard to do with only 1 person accessing the unit. The size worked perfectly and no issues with personal items stored inside. I liked the easy access having an outdoor vs inside unit.

Julie Wisler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Brennan  |  Overall Experience 
Rating:
5.0

Very helpful and professional

Brian Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK HANSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne Royster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl Fuchs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Zeigler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY ALFONSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA CABRERA  |  Overall Experience 
Rating:
5.0

Robert and his staff were extremely helpful

Brian Murphy  |  Online Move In 
Rating:
5.0

The staff was very professional. Always polite and courteous and helpful.

Denise Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn James  |  Overall Experience 
Rating:
5.0

I have had a storage unit here for 28 years and I have never had a complaint about anything! Good operation.

HATFIELD TOWNSHIP CHRISTINA A.MURPHY  |  Overall Experience 
Rating:
5.0

Very easy process. I rent storage often and I love the online move in option.

Ronald Gallagher  |  Online Move In 
Rating:
5.0

The team was SO patient with me. The move was so unpredictable and had a few hiccups and changes. They we’re available for phone calls (and I made a lot), knew my name and friendly staff. They had the storage unit ready and shared information on accessing the unit, dropping off the Uhaul, and obtaining our key card for daily access. Will continue to use them for future moves and travel purposes and recommend them for friends/family needs.

Jess Knauss  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RODNEY JONES  |  First Impressions 
Rating:
5.0

Nice people at the Colmar facility.

JEFFREY GARNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Dell  |  Overall Experience 
Rating:
5.0

Customer service was awesome

Thomas Touey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Candis Ubiles  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly and very helpful.

thomas mccormick  |  Overall Experience 
Rating:
1.0

Facility was not secure trash in facility. Criminal activities with past employees Had to remove my items early and had been a customer for 7 years

mike urban  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Salina Talley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Malone  |  First Impressions 
Rating:
4.0

While the storage hours are decent, I think I should have been able to access my stuff at any time of day.

Tony Lawson  |  Overall Experience 
Rating:
5.0

Everyone was always friendly and professional. Thank you!

Robert summerhays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett Hayward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl Schick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Urbanski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dom Falcone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Basil Marcolina  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JANELLE FABIAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesus Caro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James BurnsSr  |  Overall Experience 
Rating:
1.0

I’ve always been a loyal uhaul customer but my experience at this facility was less than ideal. The staff were rude and inconsiderate and seemed more money hungry than concerned about the satisfaction of their customers. It made me super sad and I’m glad to be done here. I will not be going to this location ever again.

JAKE MESAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastian Olsson  |  Overall Experience 
Rating:
4.0

My only complaint was that the rate on my one unit went up. Would have been nice to have a little more notice.

Sara Vanparys  |  Overall Experience 
Rating:
4.0

Customer service personnel were exceptional and courteous. The unit I rented was actually too small for my storage needs and a larger unit was unavailable for an extended period of time. Also, the corridor and entry door to the unit was too narrow causing restricted access for my materials to fit so I ended my contract. Will be looking for a larger unit with an exterior access in the near future.

Ronald Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Pinto  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GEORGE A. SCHULCZ  |  First Impressions 
Rating:
5.0

Very satisfied with the facility and staff. Will recommend.

JOHN ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIEZER CUEBAS DE LA CRUZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darryl curtis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary carey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darcy brosius  |  Overall Experience 
Rating:
5.0

I’ll never use anyone else 5 stars

Angela P Freeman  |  First Impressions 
Rating:
5.0

They are an affordable and easy place to work w!! :)

Erik Pinto  |  Online Move In 
Rating:
5.0

I have used the Colmar Pa facility on a few occasions and have been very pleased each time.

HOLLY COOKSON  |  Overall Experience 
Rating:
2.0

Every time we went our storage was filled with leaves and a lot of our stuff is damp. I don’t believe we had this problem with our other storage unit (Same storage place 0531).

Jane Coffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID GITTELMAN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joanne Calvitti  |  Overall Experience 
Rating:
3.0

location of facility is difficult to enter due to being 10 ft from a traffic light, no other access points available

Benjamin Cohen  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard Craddock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rena Fine 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLAUSS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joanne Calvitti  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joanne Calvitti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maurice Onraet  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary Gebler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANE CROWLEY  |  Overall Experience 
Rating:
5.0

Great staff. Courteous and helpful.

DALE SANER  |  Overall Experience 
Rating:
5.0

My movers were unloading and the realization of having too much stuff that won’t fit into the living room was giving my husband “wtf” vibes towards me. So I booked a unit within minutes. Then realized it was too small so I booked a larger one. I was able to cancel the first one through a follow up email with no problems. Great staff, great services, super smooth process.

Kelly Huynh  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Mendez Allan  |  Overall Experience 
Rating:
5.0

No contact, lock was ready at unit

Sabrina DungAn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLINTON FREDERICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE ALEXANDER  |  First Impressions 
Rating:
5.0

Kudos to Tia which was very patient showing me different storage sizes. She also helped me to change the drop off of my truck everything in a very courteous manner. You can tell this lady love taking good care of her customers. Also Robert, the manager was very helpful and attentive. After a stressful moving process it is wonderful to find great people like this that would take good care of you and help you in anyway possible and with a positive attitude. I am glad that my stuff are storage in this location. It gives me tranquility that is being surrounded by professional staff.

Wilmarie Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salatore Pellerito  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie Williams  |  Overall Experience 
Rating:
5.0

Only one comment is that the garage door for regular vehicles was broken and so everyone had to use the moving truck garage. Minor inconvenience, but really not that bad. However, please get that fixed.

DENNIS SAMUEL  |  Overall Experience 
Rating:
5.0

Friendly staff. Personnel was helpful with suggestions when selecting proper storage space.

HOLLY COOKSON  |  First Impressions 
Rating:
5.0

there's really only one way to evaluate the true quality of a storage facility, and that's the staff. those are the people a person needs if there's ever a problem. the staff at UH-B is top-notch! the answered every question i had quickly, effectively, and professionally. i believe that i and my items are cared for & secured!

Kenneth Rose  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marissa Delvalle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Ciccariello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heike Knoerr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yajaira Svetz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl Graham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackie Florence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonda Simpkons  |  First Impressions 
Rating:
4.0

The office is very nice but not sure if “unit” floor was/is cleaned between renters. The floor tiles look dirty and are broken off/ no tiles toward the back end of the unit. Not sure if this is the normal condition? Process is not set up that I could have looked at it and compared it to another to make a choice regarding floor.

Doreen GIBSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mamadou Moustapha  |  Overall Experience 
Rating:
5.0

I don’t know anyone that would go anywhere else Plus the associate that assisted me was extremely knowledgeable and extremely helpful in the entire process

Andra andralwadasoutlook  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Kemmerling  |  Online Move In 
Rating:
5.0

The staff were exstreamly helpful and professional.It was a good choice to come to uhual.

Aaron Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zenisha puentes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dwayne Royster  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lori Koffel  |  Overall Experience 
Rating:
2.0

We had 24 hour access but when we tried to access our unit after 10pm we were denied. After some rude responses Gm he finally gave us the access that we should have already had. We also had an issue with a leak in our unit and we made multiple phone calls and sent multiple emails to the management staff and never received any response. The front desk and truck rental staff were friendly and helpful.

Eric Rohrbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuliya Polanuyer  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Debra Koobrick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abigail Camacho  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SALVATORE ROCCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wilson  |  Online Move In 
Rating:
5.0

Filled out my move in info at 4pm on a Thursday. Lock and keys were in my storage unit for me an hour later when I arrived. Very quick and easy. Unique key-code access is nice too.

Nicholas Herzog  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Armstead  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luis Ingenito  |  Overall Experience 
Rating:
2.0

We reserved a 10x30 online and when we got there where told that they had no 10x30 units and only had 10x20. With them knowing what was reserved they should have call me ahead of time to inform me of this and let me know. I was offered a second 10x20 unit which would have doubled my monthly payment.

Viki Alfonso  |  First Impressions 
Rating:
5.0

Always friendly and very helpful staff!!!

Angela Schultz  |  Overall Experience 
Rating:
1.0

Had a reservation for a specific unit but when I went to the office a different unit was put in my name. Kept it it for now but looking to find something somewhere else

Howard Krawitz  |  First Impressions 
Rating:
5.0

Everything works very well for me very please I will come back again

Israel Rolon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLINTON FREDERICK  |  Overall Experience 
Rating:
5.0

I needed a small truck and place for storage. Came to your office location without calling first and everything was taken care of. Belongings were then removed from storage within a month. Would highly recommend this location to family and friends.

Jean Bowser  |  Overall Experience 
Rating:
5.0

Very pleased with our experience!

Crystal Brough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Rohrbach  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Domenico Tucciarone  |  Overall Experience 
Rating:
5.0

The general manager Robert was super helpful all the time and completely understanding in tough circumstances. Really appreciated that

Anthony Long  |  Overall Experience 
Rating:
5.0

The gentlemen who helped me were great and accommodating

Summer Kikta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Collen Sodano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN RAEBURN  |  Overall Experience 
Rating:
4.0

The staff in Colmar pa was totally helpful every time I needed anything. I would like to thank them for being so nice and helpful

joe feher  |  Overall Experience 
Rating:
5.0

I only had a few things in my storage unit but I knew they were safe and in good hands until I found my home.

Keisha Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Stewart  |  Overall Experience 
Rating:
5.0

There is a bait based rat trap in my unit. I can't see how the bait is replaced when I lock the door.

STEVEN CHAPMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Carney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Murphy  |  Overall Experience 
Rating:
5.0

Loved the climate controlled 1st floor 10x10 space!

CAROLYN MICHENER  |  Overall Experience 
Rating:
5.0

Very convenient being able to complete the rental process online.

Stephen Storms  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margo Council  |  Overall Experience 
Rating:
5.0

I have worked with the varying staff members over the years and everyone is always helpful and courteous. I have not had an issue with facility or the staff thus far.

CARLISE CARTWRIGHT  |  First Impressions 
Rating:
5.0

The manager is a class act really helped me out during a tough time and I recommend anyone in this area to rent from him. Words can’t describe his willingness to help others.

Christopher Reger  |  Overall Experience 
Rating:
2.0

The Manager, Robert at the U-haul Colmar is not co-operative. He doesn’t guide you in any way and asked me to call customer care for everything. Then why would you need a manager at each location if one has to call CC

Karunakar Madaram  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DONNA HOOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Kaelin  |  Overall Experience 
Rating:
3.0

I've had a storage locker there. For approximately 15 years all different sizes . And every year the rent went up. Even though I've been told they don't do that but they do by the sizes. So that's something that needs to be evaluated that valued customers. Don't go up every year. Has always been very friendly staff. But after Jasmine left. It's been a different GM every year.manager for a long time.I truly feel that y'all are making a very poor decision and I would really like y'all to re-evaluate it. And I myself would come back if you move back up the street. And use that as your primary office. I also feel that in my 15 years . There's always been 100% problems with the computers. And a small line of two people can go to a long line of 10 people because the computers keep locking them out. It truly is not lack of knowledge of work in the computers. It is lack of support from administration and owners of the corporation. I truly hope you take it to heart and not only at the Colmar but every single U-Haul you fix the computers. You invest in the company. Because everyone is building around you and U-Hauls can become part of the past. if you don't just put some money back into the issues. Either way thank you for reading my feedback and I truly hope you not only do it for the valued customers but you do it for your customers in the future. Sincerely Jim runkle

JAMES RUNKLE JR  |  Overall Experience 
Rating:
3.0

I think the manager is flustered with the current situation and u-haul corporation should step up to make sure everyone is taken care. The manager had forgotten the location of the storage in the map so luckily I am familiar with how u-haul has worked previously in other locations.

Sajid Subhani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Drayton  |  Overall Experience 
Rating:
5.0

Best prices in the area! Thanks so much!

Jake Philbin  |  Overall Experience 
Rating:
2.0

I cancelled my rental on 4/5 and I was paid through 4/27. I wasn’t able to move out till that day due to then due Covid19. I wasn’t given a credit for the days that I’ve already paid for and not using.

Leticia Thoder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gaylen Steig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE HALL  |  Overall Experience 
Rating:
5.0

I went in to rent a unit unsure of the size I needed. I was shown the different size units by your sales rep. Unfortunately, I didn't get her name, professional and extremely helpful.

Susan Higgins  |  First Impressions 
Rating:
5.0

Using autopay and having 24/7 access was terrific.

HAROLD MATHUES JR  |  Overall Experience 
Rating:
5.0

We have been using this U-Haul facility for a few years. We have been very happy with the facilities and the staff. Very happy.

Erle Shobert  |  Overall Experience 
Rating:
5.0

We had 2 climate controlled storage areas beginning in 2014. We were able to reduce that to one about 6-9 months ago. This past weekend we were able to close out our second area. Staff were amazing!

MARILYN HEITLINGER  |  Overall Experience 
Rating:
5.0

I never had a storage unit before and here I had 2 the staff was great and I LOVED that I could go at anytime cause when you put stuff in storage you always end up needing something its 24hrs.

Jane Coffman  |  Overall Experience 
Rating:
4.0

office unexpectedly closed on day we wanted to move out but someone came quickly once we called the contact number on the front door

Jeffrey Trinkle  |  Overall Experience 
Rating:
2.0

Check in was fine. Was on the second floor none left. So took about 4 hours did not know the garage doors shut off at 7 the truck was stuck in there. Called the general manager twice.

douglas cruley  |  First Impressions 
Rating:
5.0

I use this location for 7 years never a problem. Close, clean and convenient every thing you need in your extended house. Very happy

PAMELA HILL-YOUNG  |  Overall Experience 
Rating:
3.0

Reserv. to rent a ground floor locker at the main facility in Colmar arrived told they had no room. Had to take 2nd fl. at other location.

Andrew maginis  |  Overall Experience 
Rating:
5.0

Everything about it was quick easy and convenient! The employees went out of their way to help us with everything. The facility was clean and well maintained.

CRAIG little  |  Overall Experience 
Rating:
5.0

Kate Guckauan was amazing! She went over and beyond to help me book Uhaul and storage. Exceptional customer service.

SACHIN AMIN  |  Overall Experience 
Rating:
5.0

rental of storage area was handled very effectively.

Gaylen Steig  |  First Impressions 
Rating:
4.0

Everything was fine. The only problem I had at times was being able to reach anyone. Another time I waited alone in the building 15 min. until someone showed up.

DENNIS MACKOWIAK  |  Overall Experience 
Rating:
1.0

The first couple of weeks were ok. But for the last 2-3 weeks EVERY time I go by the gate is open. No access code needed. Part of what I am paying for us a secure unit. A gated unit.

Eva schweitzer  |  First Impressions 
Rating:
5.0

Very friendly and informative service Got me in and out quickly

DON CAMPBELL  |  First Impressions 
Rating:
5.0

Cate was so very helpful she went out of her way to help me and find a good storage locker.

TOWANDA GANGES  |  First Impressions 
Rating:
5.0

Well maintained.

Sarat Rout  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and efficient. I was in and out in minutes. Thanks.

Janell Clements  |  First Impressions 
Rating:
5.0

Tell Kate Thank you.

shawn manning  |  Overall Experience 
Rating:
5.0

great job!

Kathleen Ginther  |  Overall Experience 
Rating:
5.0

Jean the customer service was very friendly

LORI BOCO  |  First Impressions 
Rating:
5.0

All 3 girls that work there were extremely helpful, courteous and nice. Would come back just for them.

Frank Stagliano  |  First Impressions 
Rating:
5.0

We have always been so impressed with the cleanliness of the units. The staff are friendly and helpful. We are already planning to use this site again. Thank you!

Robert summerhays  |  Overall Experience 
Rating:
4.0

liked everything about the facility. The only problem was getting a hold of some one on the phone.When my son finally got to talk to someone, he was very impressed with how clean it was. Very nice !

Kathleen Ginther  |  First Impressions 
Rating:
2.0

The location we were at had shut down without letting us know so there was no office there anymore.

Alexandra Murphy  |  Overall Experience 
Rating:
5.0

Very good.

Bernard Martel  |  Overall Experience 
Rating:
4.0

The website indicated that the facility would be open on Saturday 7am-7pm, however it was actually closed on the move-in date. The staff at a nearby location helped me check in.

CARLOS FERNANDEZ  |  First Impressions 
Rating:
4.0

Clean storage unit and facility. Easy access with complimentary dollies.

shawn manning  |  Reservation 
Rating:
5.0

Great service by Tina.

Vincent Green  |  Reservation 
Rating:
5.0

Excellent customer service, the truck was ready when I arrived and it was clean.

Edward McWilliams 
Rating:
5.0

Excellent service

Linda Hodnett 
Rating:
4.0

Customer did not leave a comment.

Michael Cassidy 
Rating:
3.0

outside storage unit 142 needs a better rolling door it constantly got stuck..

Sheryl Harvin  |  Overall Experience 
Rating:
5.0

Great customer service! The staff is always helpful and friendly and the facility is very clean. Thank you!

Robert summerhays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darral Addison 
Rating:
1.0

Have employees that know how to utilize the computer systems, employees who are competent in their work, employees who don’t argue with the customer, and who can charge a card and bill appropriately.

Daniel Burgos 
Rating:
5.0

Very nice and convenient.

Rashesh Atit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brand 
Rating:
4.0

Customer did not leave a comment.

BOB KILIAN 
Rating:
4.0

Customer did not leave a comment.

jane zirkelbach 
Rating:
5.0

Excellent customer service!

Patricia Saglimbeni 
Rating:
5.0

Tried to use mobile to get keys. Gave up after a while and the woman inside booked my reservation and got me the van while I was still waiting for mobile to go through. Don’t push the mobile option on people until it’s ready to go. If I had tried to pick up when the store was closed I would have been insanely frustrated. Please let the woman know SHE is the reason I’m happy with my service today.

Sarah Jeffers 
Rating:
5.0

Great personnel, friendly and helpful all the time.Thanks everyone for your courtesy I will recommend your U- Haul facility to everyone. Sincerely Cecilie Acevedo

Cecilie Acevedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sam maugans 
Rating:
5.0

I m satisfied

Ezazul Hoque 
Rating:
4.0

Customer did not leave a comment.

shirley kslisky 
Rating:
3.0

The computers were down both picking up and dropping off the truck causing a total of 80 minutes of lost time. It was not the employee's fault as they were trying. Not fair to them or your customers. Very frustrating!

MaryBeth McCourt 
Rating:
5.0

The U Haul rep was great! She made the entire process so easy. This is the second excellent experience that I have had at this location.

Deborah Mersky 
Rating:
5.0

Very accommodating to the fact we kept the truck for an extra day. Would definitely rent again with this location in Colmar.

denise filmore 
Rating:
5.0

The employees were outstanding. The van was clean as a whistle and a pleasure to drive. 5 star rating. The whole process from start to finish was easy.

Deborah Mersky 
Rating:
5.0

We were originally going to pick up the trailer at Dublin hardware store in Dublin Pennsylvania. The owner was quite rude and inform me this is just a part time job for him and if I showed up slightly late he would turn me away. It would have been more convenient but I have used the Colmar store often and it has never disappointed.

Kim Horn 
Rating:
5.0

Customer did not leave a comment.

Sherry Welsh 
Rating:
5.0

Customer did not leave a comment.

james sieger 
Rating:
5.0

Easy access, friendly and helpful staff

JOHN SEHI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lagnese 
Rating:
5.0

Customer did not leave a comment.

Paul Daudt 
Rating:
5.0

We ended up at this location when the neighboring location couldn’t help us! The attendant on duty was excellent! The facility and truck were immaculate!

adrian King 
Rating:
5.0

Customer did not leave a comment.

michael mayarano 
Rating:
5.0

Customer did not leave a comment.

pam shenberger 
Rating:
5.0

Everything was great! Thanks!

Dave Heebner 
Rating:
5.0

Customer did not leave a comment.

Ryan Lopez 
Rating:
5.0

Customer did not leave a comment.

john foff 
Rating:
5.0

Customer did not leave a comment.

John Marshman 
Rating:
5.0

Customer did not leave a comment.

Doris Lombardi 
Rating:
5.0

After a botched delivery from POD the associate at U-Haul made this portion of my move really easy. I was happy that he was able to accommodate my request and he was pleasant.

Nicole Nash 
Rating:
4.0

Customer did not leave a comment.

Charles Greaser 
Rating:
2.0

The employee was unfortunately swamped when I went to pick up the truck. I had done the quick pick up on line and yet I was kept waiting for a half an hour due to the shortage of help.

Marc Miller 
Rating:
2.0

Wasn't taken care of until 6:49 when I had a 6:00 pick up. Was given a 24 hour rental, then received a phone call at 4:00 the next day telling me to bring my truck back now because someone else needed it. No credit given, still charged full price but didn't receive a full service. Very disappointed, angry and will most likely not use UHaul again.

Michael Disalvi 
Rating:
5.0

Customer did not leave a comment.

Kimberly Trick 
Rating:
5.0

We used this facility for years. We never had a problem and it was always clean and well kept.

GENE MYERS  |  Overall Experience 
Rating:
4.0

Everyone was very nice and we had no problems with the rental but it smelled really bad inside! We had to drive with the windows open the whole time. I was worried that the stuff we were moving would smell from being in the van.

Karen Morgan 
Rating:
5.0

Your all great!! Thank you.

James C Eisele 
Rating:
5.0

Location and worker was great. We initially tried to do the pick up through the ap, which went smoothly up until the point of ‘live verification’ of the headshot and license. The ‘asking for an alternative contact’ portion was confusing. It could be better explained that it’s just for the account - it makes it sound like they’re going to call that person to confirm your identity. We finished checking in, inside the store and the person told us an alternative was in the account already and explained what that step was.

Tyrone beers 
Rating:
5.0

Great worker

Mark Allen Bensinger II 
Rating:
5.0

Customer did not leave a comment.

PAUL CARNEY 
Rating:
5.0

Customer did not leave a comment.

Bert Haughin 
Rating:
3.0

When I rented the Uhaul it was on 9/16 of a tank. When I returned it it was on Full. There was no thank you or reimbursement for the extra gas. I've rented in the past and been reimbursed for extra gas. The whole experience was a true nightmare.

Jen Spencer 
Rating:
5.0

Customer did not leave a comment.

Edward Bartlett 
Rating:
4.0

Customer did not leave a comment.

Carol Stitt 
Rating:
1.0

It was horrible.. they didn't have my tow dolly at my location in Horsham.. so I went to another location to get it.. then when I tried to return it to Horsham they said they couldn't take it back.. I told them I was leaving it their and it was uhuals problem.

Alan Webb 
Rating:
5.0

Customer did not leave a comment.

Mark Schwartz 
Rating:
5.0

Customer did not leave a comment.

JUILE TAYLOR 
Rating:
1.0

I wouldn't recommend this facility to ANYONE that doesn't want their possessions to become infested by mice or rats. I had no idea the necessity of storage insurance. I threw almost everything away.

MINGO ISAAC lll  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very polite.

Karla Bou Rodgriguez 
Rating:
5.0

VERY NICE LADIES THAT ASSISTED ME AND VERY HELPFUL

laurin shaw 
Rating:
4.0

Very happy with U-haul.

BOBBIE SANGUINETTI  |  Overall Experience 
Rating:
4.0

Original location 2111 Bethlehem Pike was a “0” score. I wasted 1 hr going thru 9 of 10 U-Haul.com steps to dispatch the vehicle only to find that the absent site manager had failed to place the van keys in the lock box. Very disappointing, I won’t forget this frustrating failure by U-Haul.

James Lavely 
Rating:
3.0

The truck was fine, but I had ordered furniture dollies online. They do not have them. Apparently most locations do not have them. So, then why are they available on the website. It made the move much more difficult. Had we known, we would have made other arrangements. It will now be hard to trust this company.

Debra Mitchell 
Rating:
5.0

Great service

Deb Martina  |  Overall Experience 
Rating:
3.0

Issue may not have been locations fault but corporate problem! The check in process was not clear. I was not able to pick up my vehicle at the reserved time because there was no code given to access the key safe. I had to delay my plans until the next day when I could get in and speak to an actual person. I tried to call customer service several times and sat on hold for almost. A half hour!!

John Waldenberger 
Rating:
4.0

Helpful and friendly associates

emily adams  |  Reservation 
Rating:
5.0

NA

Hakeem Collins 
Rating:
5.0

Customer did not leave a comment.

Jonathan Spehar 
Rating:
1.0

First the rep opened the door and hit the truck parked next to the one I rented- dinging both of them. I didn’t get a credit for the dolly I didn’t use. The transmission was slipping which made driving at normal speeds difficult. Then you try to say I scratched your truck when there is no way possible that happened! I have rented from I haul for years but after this experience I just don’t know if I will again

Maria Dougherty 
Rating:
1.0

Customer did not leave a comment.

Michael Devitt 
Rating:
1.0

Reserved a truck in advance. Was rented out from under me.

Michael Devitt 
Rating:
5.0

Customer did not leave a comment.

Amy DeLellis 
Rating:
5.0

Truck did not have the dollies in it, and Jane had to find them to put them in. Also, previous customer returned truck with only an 1/8 of a tank of gas, but Jane took care of it, and I got a credit for the missing fuel, which I did put into truck prior to returning it. Customer se5vice at this location is very good!

Cindy Marvin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Trinkle 
Rating:
5.0

Customer did not leave a comment.

Patricia Drayton 
Rating:
1.0

This was a terrible experience and I can't even document all the issues I had because this comment section is too small. I would not recommend this location or uhaul to anyone I know. Horrible!!!

john hirst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest Bergvall 
Rating:
5.0

The people who were at this location are awesome!! I've rented several times and they are all friendly and helpful. A Great team !

vicki Pepe 
Rating:
4.0

All good thanks

Andrew Chellel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Marx 
Rating:
4.0

Customer did not leave a comment.

John Tiberi 
Rating:
4.0

Very accommodating group, good job.

John Tiberi 
Rating:
5.0

Customer did not leave a comment.

John Corney 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MARTINA 
Rating:
5.0

Customer did not leave a comment.

DEBORAH MARTINA 
Rating:
5.0

Customer did not leave a comment.

francis sharp 
Rating:
5.0

Customer did not leave a comment.

RODNEY HENNING 
Rating:
5.0

Customer did not leave a comment.

Mike McCauley 
Rating:
5.0

Customer did not leave a comment.

Stanley Hoff 
Rating:
5.0

Customer did not leave a comment.

Kerry Mannon 
Rating:
5.0

Customer did not leave a comment.

Patricia Kennedy 
Rating:
1.0

I am filing a complaint. I reserved a Uhaul 2 mins from my house, only to find the truck was not there and corporate had switched my reservation to a location 8 miles away and a 20 min drive. I had to pay an additional 16 Miles to Uhaul due to their mess up. I am more than a little pissed off.

Kim Elliott 
Rating:
4.0

The problems I had with my rental were not due to the pickup or drop off locations. It was the from the scheduling, customer service and traffic departments. They would be rated as poor.

Richard Lisacki 
Rating:
5.0

Very courteous, helpful and professional.

BILLY CHACON 
Rating:
1.0

I rented at a location near me, then U-Haul made me go to a location 8 miles away and made me pay the extra mileage. I am convinced I they did on purpose for extra revenue. For this reason I will never use U-Haul again.

randy zook 
Rating:
4.0

Easy, efficient, safe and cost effective rental; knowledgeable and friendly staff.

Barbara Lane 
Rating:
5.0

Very smooth move out this staff at U-Haul was excellent I had been a customer for probably 14 years and I had to move out at this point everyone was great would highly recommend it again

HARVEY DOSSICK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Muhammad 
Rating:
5.0

Jane at the colmar location was great! Will use this location again.

Lynne Sutherland 
Rating:
1.0

I will never rent from uhaul again and will make sure people I know don't either. I was miss lead the entire team and the prise I was quoted was almost triple when I got there to pick up the truck. .awful experience..never again

Josie Tomei 
Rating:
5.0

Get your manager there more help ..he’s doing a fantastic job!

Joe Landis 
Rating:
5.0

Customer did not leave a comment.

Lois Harris 
Rating:
4.0

Customer did not leave a comment.

Mark Alexander 
Rating:
5.0

Truck was available when scheduled and performed the job we needed it to do. Staff were pleasant and on-point. What else can you ask for?

Gregg Morrison 
Rating:
4.0

Customer did not leave a comment.

Laura Sipes 
Rating:
5.0

Customer did not leave a comment.

Sean Laurilla 
Rating:
5.0

Customer did not leave a comment.

GARY BEARNS 
Rating:
4.0

Customer did not leave a comment.

peter williams 
Rating:
5.0

Customer did not leave a comment.

Rudy Lundin 
Rating:
4.0

Customer did not leave a comment.

John Lewis 
Rating:
5.0

Very nice staff, very satisfied

john ratke 
Rating:
4.0

Customer did not leave a comment.

William Fertsch 
Rating:
5.0

Customer did not leave a comment.

Charles Fletcher 
Rating:
5.0

Customer did not leave a comment.

Sharon Gulley 
Rating:
5.0

Both Kathleen and her coworker were wonderful to work with as both were exceptionally friendly, attentive, helpful, efficient and professional. Thanks!

Michael Lima 
Rating:
5.0

Easy access to location, quick check in and check out, clean, newer equipment, truck ran / performed really well. Great customer service!

Sandra Wilson 
Rating:
3.0

My experience was fine except for the unforgiveness of allowing a one-time mistake of our credit card expiring and charging us $20 for a late fee. I don't need 12 e-mail asking me to fill this out.

JOSEPH MEYERS  |  Overall Experience 
No reviews have been submitted for this location.

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