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Andre Marks SolorzanoCustomer Reviews for U-Haul Storage of Beaverton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Luis and the manager have been so kind and helpful every time I come in. I’m so grateful they made my experience at Uhaul so great for me!
Ariel Broyles | Overall ExperienceSee previous rating details.
Mark Moore | First ImpressionsIt would be able to access our units later, but overall, great job.
Donald Boyd | First ImpressionsThe off duty supervisor was available by phone to help us get the correct size of storage unit we needed.
sharon dolph | First ImpressionsTo be yelled at and acosted by the workers is not what I would consider a good experience. On numerous occasions over the past few years there have been some select employees outside that have almost downright started physical confrontations, after yelling at both my wife and me - treating us as if we are idiots and we're doing something wrong by accessing our roll-up storage unit. Your team may struggle with issues with other tenants, But that does not mean you need to take out your aggression on every other good, well-paying tenant, who use storage services that they pay for as intended. How your fleet management interferes with access to the storage is unacceptable, and not a reason to bark orders at people trying to go about their day. The staff inside at the counter are always reasonably pleasant, and are at a complete opposite to the staff outside running around yelling at people. We have avoided going to the storage unit for months at a time specifically because we dread interaction with this outside staff. Also, shuffling rental vehicles in the storage area might be necessary for THIS location, however there are a lot of other locations without this fleet congestion. Many other companies that offer storage only. Demanding that a tenant move their vehicle while they are actively accessing their storage unit is unacceptable. Especially when fleet vehicles are blocking the roadway and many roll-up units - get the keys and move vehicles yourself! It's not the responsibility of the paying storage customer to help do do the job of a disorganized rental fleet. I have made several complaints to the interior staff, one of whom I believe was a manager. No changes were made for at least a year following. I sincerely hope that changes have been made since then, But this is absolutely an unacceptable way to conduct business.
Christopher Baltaxe | Overall ExperienceWe rented a truck to move to Beaverton, and the package included a month's free storage. We were assigned one unit, but when we got to Beaverton, they gave us a different unit. Then we were billed for the month that was supposed to be free. When we brought this to the manager's attention, we received a refund for that month. As for lighting, there does not appear to be any light inside the unit, and it is a bit difficult to read labels on boxes stacked at the back of the unit. Staff were not always friendly, and made promises they didn't keep (we'll help you with that... sorry, too busy).
Allen Prowell | Overall ExperienceI cannot give enough praise and thanks to this team. They really helped me out in a tough situation and made the entire process very smooth and communicated with me well. Thank you to the manager Stephen he is wonderful! I wish they were open a little later on weekdays for access, but we all need to have time off too. Thanks again !
Paige Iverson | Overall ExperienceOverall, U-Haul is good to use but they faculty the people that they have working for them are not friendly. Have you standing there while they carry on conversations about what they doing? Plenty of times I went to put things in my storage couldn’t get into it had to walk back-and-forth to the office. Was there a one hour and 30 minutes I couldn’t get into my storage they need new people that know how to deal with customer service I had one storages one for eight years. 2020. I got another storage and kept that for three years. I just couldn’t take the rudeness no more and disrespect. I rent a truck from them several times to move the Philadelphia to move to Florida to move to Augusta to move to San Antonio. Also, I use the U Pack
TRACEY Best | Overall ExperienceI recently had the experience of a renter not wanting to move out of my house. When they did leave, they left most of their things behind—we packed 7 seventeen foot truck loads of stuff to take to 2 large storage units until it could be sorted and sent to Habitat for Humanity, Goodwill and the rest to the dump. Without Uhaul, I don’t know how it could have been coordinated and for a reasonable price. Thank you Uhaul!
Arlinda Dickson | Overall ExperiencePrice is a bit high. There is no light in the storage unit. (Our previous unit with another company in California had a light in it.) Also, I had a unit reserved with my truck rental, but when my wife went in, they gave her a different unit and seemed unaware of the reservation I made online. Another thing, my wife and I both got keys to the unit, but they only gave us one access card to get into the area where the storage units are.
Allen Prowell | First ImpressionsNice staff and clean facilities and equipment
Rob Harris | Overall ExperienceThe place is dirty and several employees are just very rude.
PAT MARTIN | Overall ExperienceThe person that set up my rental for the unit was very rude, the next time my mother in law went to pay they were rude to her, and to me onbthe phone. Rather than ask if she wanted her change they decided to automatically put it towards the next month. I told them no give the change. They got irritated because they had to open a cash drawer. Took their time to count it. Very unfriendly place.
Amanda Ortiz | Overall ExperienceThe staff here went above and beyond for me more than once!!! Great team!!!! Thank you!!
Mary Michelle Sonokey | Overall ExperienceLouis at the front desk was awesome to work with.
SARAH SEMPERT | Overall ExperienceAlmost every time I needed in the storage unit. The was a U Haul truck parked Infront of my door. Had to shimmy past the truck. Trying to get help move was next to imposable. Log line at the counter.
Joseph Abeyta | Overall ExperienceNo comments
MARGARITA LABORDE | Overall ExperienceStephen Goodrich made the whole rental process quick and easy!
lawrence lee | First ImpressionsI was there two days in a row, the service attendants were amazing and friendly. They were upbeat even though there was a line. They seem like a cohesive work group.
Claudia Hoff | Overall ExperienceCheck in process is very slow. Staff that are there are great but there is not enough help.
Margaret Dibblee | First ImpressionsLuis was very helpful, efficient and took time to explain everything thoroughly.
Colleen Pollock | First ImpressionsManager Stephen Goodrich deserves a raise! That guy goes above and beyond.
Ryan Pollock | Overall ExperienceWas there Sat and Sunday. Both days I was met by Jose in the drop off area. He was extremely rude and disrespectful both times. He interrupted and was dismissive of my unusual situation and problems. David outside was just the opposite. David was kind, a good listener, smart, and solved my problems. Brad on the inside was also excellent. However, Jose’s rudeness and uncaring behavior is a showstopper particularly after driving almost 1,000 miles in a uhaul truck with mechanical issues. While I was inside doing the paperwork for my storage room with Brad, another gentleman came in and insulted the manager about staffing. The Experience was unpleasant and unprofessional. I’ve been using Uhaul for over 50 years and this is the first time I’ve had a vehicle with mechanical problems or a problem with rude people.thanks
PAT MARTIN | First ImpressionsAll employees are always be very nice except for one who I seem to be a supervisor. I have witnessed him more than once be very rude to the other employees and some customers. I have not once seen him sep in to help his coworkers when there is a line out the door. He is always on the radio when talking to other coworkers.
CHRISTIE MCKEE | First ImpressionsSome trouble with having to recheck in sometimes with card at front even though I was going in and out of building inside already
Niles Rubin | Overall ExperienceWhen I signed up for the unit I was asked for an alternate address. I'm not sure what the company is looking for with that but from what I found out by asking around most people give an old address or just make something up. Not sure you're getting the information you want with that request. Just my two cents on that.
Dawn Beaudreau | Overall ExperienceI have rented storage unit for couple years and never had issues with anything, when I lost my wallet and my access card was in it, they were super helpful and understanding that I was out of access to my money till replacement bank cards arrived and they replaced my access card so I can get in unit, free of charge. I have been renting trucks at same facility for decades and still great customers service every time. Thanks guys keep up great work.
Sammy Yetisen | Overall ExperienceNone
MICHAEL ROSE | Overall ExperienceVery friendly
yu chen Huang | First ImpressionsThe desk people were fine. customer service training for some of the employees outside guiding trucks or signage that is clearer would be helpful. Will try to use other locations as much as possible.
Elisabeth Connor | First ImpressionsWe had no problems with the space and appreciate how easy move in/move out was (from the storage unit).
Zeenia Junkeer | Overall ExperienceThe gentleman that works outside is very rude and disrespectful and because of him I am looking for a new storage facility
Kierra Bostic | Online Move InPlease don’t be stingy with the ice melt.
Leia Ogg-Mcrae | Overall ExperienceLights inside unit would have been helpful
Stephen Van Nortrick | Overall ExperienceI wasn’t even able to access my unit yesterday because the hours that were on literally everything said they were 5 am - 10 pm. We got there to find out that no, that’s not when they close and that it’s actually 7am-7pm M-F 9am-5pm Sunday The only indication of those hours were in the office hours but every piece of communication I received while booking said that office hours and self storage hours were different. The employees including the manager basically told us that that’s the way things have been for over a year and shrugged us off. I don’t understand how that can be the way the business has been operations for over a year but none of the online communications have been updated to reflect this. This is ridiculous and complete unacceptable. I will be making sure that we don’t need this unit more than one month so that you never get another penny out me for the way I’ve been treated.
Jean Marie Clymer | Online Move InI have had the best experience with Uhaul. The employees I've dealt with are friendly and helpful.
DAWN OVERMAN | Overall Experienceprocess for renting unit seemed slow and cumbersome. but staff nice and friendly.
Julie Ann Martchenke | First ImpressionsThe Team at uhaul Were Awesome.
Jennifer Broten | First ImpressionsThere was a smug attitude with a few of the employees that was unsettling. Personally I felt a slight prejudice vibe but that was just my opinion. Also I paid for a full month storage rent and I only used the storage for two weeks, a prorated refund would have been fair. But like I said I think they only reserve that type of specials for their white customers.
Nadrah Foster | Overall ExperienceStephen and his team are top notch, keep up the good work?
Jared Ruffell | Overall ExperienceDaphne, Luis, Brad, went beyond to help me. I’m giving a big shout out to these three for being there when I needed them. A big thank you.
Diane M. Sleczkowski | First ImpressionsLuis was courteous and very knowledgeable when helping me with a truck as well as my storage unit. Great worker! Thank you!
CHRISTOPHER FILES | Overall ExperienceStorage units were listed as 5x5, they do not meet these dimensions and I was unable to store the small amount of stuff I needed to. When this was brought up with the employees no one knew what they could do assist and make the situation better. I went in and complained about unit size being wrong and they were surprised I measured (unit exact usable space was 4'x4'6" barely large enough to put my storage rack in and not at all big enough for the totes I needed to store). All around the facilities are okay, the door latches and doors are weak wooden doors (for interior units) and never felt fully secure. Employees wouldn't even give me a single free box to attempt to make the situation better. Moved out of my unit within a week and had to pay to get an entirely new unit elsewhere as the access hours are minimal, and the staff is very unknowledgeable about how the business runs.
Jared James | Overall ExperienceStaff was ALWAYS friendly!!
michelle macrinak | Overall ExperienceStaff changed my access code for zero reason. That's customer abuse. I refuse to wait in line for an hour without getting reimbursed for my time. The manager doesn't care about filling the soap in the bathroom in the back of the storage lot, even during the plandemic. Too cheap to provide soap for us. Doesn't even empty the garbage bins in the bathroom. There's nails all over the road, I have to repair my tire once every couple of months because of this. The hours are awful, this is not what I signed up for and not what I paid for. I only get about an hour after work to access my stuff now. And the host spigots are now off limits, even though I was told years ago that was part of what I was paying for. U-Haul just keeps making it worse and worse for their customers.
Elliot Tippie | First ImpressionsU Haul of Beaverton is very helpful. Mostly positive experience. The facility is not the cleanest of facilities I have visited at U Haul, and the access to storage units is limited to 7pm and 5pm on Sundays. Wish it had more hours to access my unit.
Calvin Chinn | Overall ExperienceI received a mixture of great service and horrible. Setting up the rental was awful! I felt like the person setting up my rental was rude and condescending. The rest of the staff was always fantastic, I rented the unit for over a year and never had any other issues aside from access times. If not for convenience I would have walked out the first day.
Brian Fettkether | Overall ExperienceGeneral bad attitude from the management. My worst experience here was when I was moving my things out. The maintenance staff had blown dirt and dust into my unit and coated all of my belongings with filth. I now have to manually clean all of my belongings before moving them into my new house. When I brought this up with the management, they were dismissive (even though it was their fault) and told me to file a claim with the insurance company. I will do this because it appears to be the only way for it to be made right. Overall an abysmal experience and I will never recommend this place to anyone. I have tried to resolve this prior to writing this feedback. The assistant manager had told me I would get a call from the manager within 3 business days and I still have not received a call.
ALLEN NIMAN | Overall ExperienceFirst, thanks for having storage. I don't mean to knock on people. But I'm being asked how it went, so here's the answer... It took me over an hour to get my storage unit. First I had a lengthy wait in line. Staff were clearly very stressed and overworked. When I got checked in, the person at the counter did not seem to know much about the storage units. I was asked to fill out a form that could have been done much faster and more reliably online. I was assigned a storage unit and sold a disc lock. It took about 10 minutes to get my access code to work. When I got to my unit, it had a padlock on it, so I had to run back to the clerk and get it taken off. Then I found that my padlock did not fit into the hasp, which was different from most of the other units that DID have disc locks. I again had to go back inside, stand in line for another 10-15 minutes, and wait to be seen by someone again. This meant reassigning me to a different storage unit, since the one I was in had an older style of hasp that couldn't accept a disc lock. It was a good thing I went back in too, because apparently the first guy didn't take a picture of the form with my license, so we had to get out the paperwork and ID again. And he didn't ring me up for the disc lock, so we had to redo that whole transaction. Extensive signage around the facility says to ask about extended access. I asked. The guy I was talking to didn't know, so he asked another dude who started laughing and said we won't be seeing extended access again anytime soon with all the theft taking place around here. I was frustrated, because currently access hours are restricted to 7am to 7pm. I understand business is very challenging, staffing is hard right now and crime really is an issue especially being so close to a MAX station, so I don't want to sound like I'm beating up on people here. I'm glad to have a storage place. But those are the issues I ran into. The whole thing could have been done more efficiently, saving everyone a lot of time. Also, the signage referring to 24 hour access should be changed, removed or covered -- I did not discover extended access had been completely revoked until I was well into the process.
Jonas Acres | First ImpressionsBesides the card reader malfunctioning to enter the storage facility everything else went well. Steven Goodrich was great to work with.
Brandon Kittrell | First ImpressionsNot enough staff waiting more than an hour to pickup truck. Got back then storage was closed. Very inconvenient
Miguel Soledad Osorio | First ImpressionsStaff super jelp
Calvin Chinn | First ImpressionsEmployees need to keep a better eye on the back there were people smoking behind the gate by their units and people were blocking the whole driveway. They employees were great up in the office but not very good about keeping an eye behind the gate. The employees did come out after having to go get one though.
Tiffany Park | Overall ExperienceEasygoing
Justin Pesce | First ImpressionsEverything went very well
Claudia Orozco | Overall ExperienceSigned Lease Tuesday 7/26/22 Less then 24 hours Please return my deposit Leased 10x10 drive up unit (3rd unit from office) no. 315 Staff was uncooperative to show unit before signing contract The storage floor was filthy Entry code did NOT work 3 employees tried to open gate requiring 4 or more swipes with each attempt To get inside the gate as well as attempting to leave including put card in upside down before working This has been over a disturbing experience having rented many times and over many years (since 1989) PLEASE HELP ME TO 1) Terminate this contract 2) Return my Deposit via Visa card My cell is 781 645 2496 email Jeffreybaxter72@gmail.com
Jeffery Baxter | First ImpressionsWorst customer service I’ve ever had
MATTHEW MORALES | First ImpressionsEntire staff was rude and Lacked customer service skills. One employee in particular had a very bad attitude and was yelling at me and giving me dirty looks even days after. He always seems to be working out in the yard and was wearing a hat mustache and has darker skin. I reserved the outdoor biggest space specifically and received a confirmation that my reservation was made. When I arrive to my storage reservation with a fully packed 16 foot moving truck, I was informed that they only had the smallest unit available and that there was nothing I can’t do. I spent $3,000 with Uhaul and I had to find other means to store half the remains of my belongings elsewhere. Thumbs down, the most terrible experience I have ever had as a customer at any business. I asked to speak with the general manager a few different days and no response. Suited.
JUSTIN COLIN | Overall ExperienceGreat service from the staff at the Beaverton UHaul! From answering scheduling questions to storage advice, I would definitely use them again.
Sandy Carlson | Overall ExperienceThe staff has to blow the dust dirt and grime and gravel off the main drive through areas to get to my (previous) outside storage. These drive through areas dip in the middle to allow rainwater to go down the several drains. The staff blows from the lower center of the the drive through areas only thus blowing all the dust dirt and grit up to the entrances of the outside storage areas! I was always sweeping the dirt away from my storage entrance back down to the low center of the drain areas. Also the dirt and dust got under the entrance door that rolls up....carrying dirt and grit with it! I had to sweep the door off at the bottom and just inside the door ...esp. the sides where the dirt came in. Otherwise it was a great place, great staff and clean bathrooms!
Penny Blanchard | Overall ExperienceWe were exhausted from moving states and Luis was awesome! He was so kind, helpful and accommodating.
Kyra Harrill | First ImpressionsBrad Van Nuys was excellent to work with, even though it was extremely busy he provided excellent customer care!!
Ervin Garner | First ImpressionsVery helpful! The original reservation was for 3 unboxes with our truck rental, but based on availability, we ended up with a storage unit, which was MUCH BETTER abs could not be more perfect! Very thankful and we appreciate all the help!
Katherine Hargrave | First ImpressionsMy total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horrible
Samuel Banks | First ImpressionsMy reservation was for $204.50/mon but they are charging me $214.50 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.
Dee Sanchez | First ImpressionsMost of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.
JESSIE HARLUKOWICZ | Overall ExperienceEmployees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.
Brooke Stuck | First ImpressionsWas yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn’t seem to mind helping everyone else but me. Honestly if I didn’t have all of my belongings with me and ready to store, I would’ve gone someplace else. Total garbage customer service, generally unhelpful and now we’ll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-Haul
Baeley Scott | First ImpressionsFacility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.
Brian Murry | First ImpressionsAlex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for business
Tracey Best | First ImpressionsI have used this Uhaul facility for moving and storage multiple times and each time the staff and it’s offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!
Elizabeth Fanning | Overall Experiencelocation too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.
Chris Olsen | First ImpressionsThe staff were very helpful and accommodating and very patient.
CANDICE MARIE MILLER | First ImpressionsVery poor customer service. My great uncle is Sam Shoen he is my grandpa‘s cousin. My family would be greatly disappointed. Especially cousin Sam’s mom Sophia. She’s rolling over in her grave. I’m related on the Appert/Garske side. Sam’s moms side.
Alana Dianatkhah | Overall ExperienceWe found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.
evdakia frolov | Overall Experience• Didn’t have the units we reserved. • Manually deleted the promotional prices we’d reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn’t care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.
Shawn Becker | First ImpressionsReservations mean nothing and the customer service was some of the poorest we’ve ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn’t actually mean they have anything available. Not an acceptable answer when we’ve traveled multiple states and have been counting on the product we reserved with the confirmation we’d received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we’d been put in, they nonchalantly as if we “just want to cancel.” This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we’d employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.
Shawn Becker | Overall ExperienceSteve and on site staff are excellent to work with.
JIM DIX | First ImpressionsEverything was great over all. The only recommendation I would make is having a light inside units.
Mark Baenen | Overall ExperienceEmployees at location nice and helpful,
Carlos Diaz | First ImpressionsWe rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.
charlotte dietterich | Overall ExperienceDo not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.
Hollie Lamberte | Overall ExperienceEverything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.
Jeremiah Johnson | First ImpressionsStaff was exceptional; process was quick and easy.
Cody May | First ImpressionsGreat team at the Beaverton location. Very helpful and easy to deal with! Thanks guys
Elias Whetsell | Overall ExperienceThe manager of this location is terrible with clients, employees, and is menacingly incompetent.
shahriyar smith | Overall ExperienceThe young lady at the counter for check in was most helpful, efficient, and friendly... excellent...
Roy Ellis | First ImpressionsVery friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!
Dustin Hicks | Overall ExperienceThey where so nice and helpful and made getting into our unit nice and easy!!
Hailey Parmentier | First ImpressionsThe staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.
Allison Carter | First ImpressionsHelpful and friendly
Anthony Nelson | First ImpressionsThe fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!
Gary Buechler | Overall ExperienceTruthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.
Bradley Long | First ImpressionsI requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.
Megan Scherpf | Overall ExperienceI reserved a storage unit and it wasn’t available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don’t see how that is relevant to me. I showed up!
Alison Archer | First ImpressionsI rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.
Gary Buechler | First ImpressionsStorage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren’t returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.
Robynne Feavearyear | Overall ExperienceFirst trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.
STEPHEN MIKKEL MCWHIRTER | First ImpressionsIt would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.
RICHARD BREUNISSEN | Overall ExperienceI would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.
sybil rinne | Overall ExperienceThe process was easy and the online system was user friendly.
Ruben Landeros | First ImpressionsI rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.
MIchael Havnar | First ImpressionsEveryone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.
Jordan Pugh | Overall ExperienceNeed more parking space.
Wayne Appleman | Overall ExperienceI don’t understand why I keep being charged for storages I already made a settlement on? And it’s hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don’t want this to go on my credit report. So please fix this error.
Elizabeth-zakari Donald-newton-douglass | Overall ExperienceJacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!
sarah woolverton | Overall ExperienceThe staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.
travis-carolina conway | Overall ExperienceThe owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.
Brian Fettkether | First ImpressionsGreat and very helpful staff!!
JOHN REMBOLDT | Overall ExperienceI gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.
barbera kolb | Overall ExperienceAlways busy, so allow plenty of time to check in.
Sandy Carlson | First ImpressionsNice staff and helpful. Would recommend this place.
Gerardo Camacho | First ImpressionsThe staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!
brian blachly | Overall Experienceonly issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.
Barbara Tiede | First ImpressionsVery good customer service!
Rose Scarse | Overall ExperienceToo expensive
ricardo rameriz | Overall ExperienceMy only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.
Melinda Dougan | Overall ExperienceI love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!
SOPHIE BOUDREAUX | Overall ExperienceI really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.
Ali Ackerman | Online Move InJeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.
brian blachly | First ImpressionsClean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.
Harley Roe | Overall ExperienceUnderstaffed and the staff who are there don’t respect client’s time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.
Erica Nelson | Overall ExperienceI dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.
Abbas Habibelahian | First ImpressionsDoor was stuck! But they came and helped me! Great one on one service!! Thanks!
judy graf | Overall ExperienceThe office always has a line. Maybe they need to hire more staff?
Evan Ingle | Overall ExperienceThe staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.
Evan Ingle | First ImpressionsThe whole team was fantastic! Thanks!
Amber Young | First ImpressionsExcellent service!
David Andrews | Overall ExperienceExcellent, Thank you!!
Chris Casteel | Overall ExperienceI really appreciate the free cart available in the storage building.
Jeff Stevenson | First ImpressionsMore staff in the store would be helpful.
nancy gornick | Overall ExperienceThank you! Very friendly professional service.
Holly Beckman | Overall ExperienceExcellent service friendly staff...im stay with uhaul...
ARIEL GODINEZ | First ImpressionsUnprofessional, poorly managed, and rude staff
Bernard Huffman | Overall Experienceother than long wait times in line, excellent.
Amy Caplan | Overall Experienceother than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.
Amy Caplan | First ImpressionsThere were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.
markie borda | Overall ExperienceJeffery at the beaverton location was very helpful, friendly and knowledgeable. Definitely would recommend! Give that man a raise!
kharina Fu | First ImpressionsMany Thanks to the staff for all their help in making my moving experience so much easier for me!!
JULIE MOREHOUSE | Overall ExperienceGo someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.
Martha Sevcik | Overall ExperienceNot a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn’t have been any issues.
Savanna Oller | First ImpressionsGreat job
ellen dishman | Overall ExperienceGreat customer service
Ericka Venegas | First ImpressionsGreat employees. Very helpful.
Sean Murtagh | Overall ExperienceGreat customer service!
Nichole Shepherd | First ImpressionsEveryone was very professional and friendly and the storage unit was clean and ready to go
sharon baker | First ImpressionsAuto pay option doesn’t work online. 2 customer service people at peak time with customers waiting 30-min isn’t good business. Front desk closed my unit and eliminated my access code before I exited.
Thomas Webber | Overall ExperienceNot enough staff over too many customers, Waited long for services
hi-jung chung | Overall ExperienceNice helpful staff!
Cherie Shanteau | Overall ExperienceStaff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I’m very happy with my experience.
IRENE YBARRA | Overall ExperienceVery helpful and personable
Nancy Ripperda | First ImpressionsCustomer service was great. Very helpful and clean..
CARLOS JUAREZ | First ImpressionsEveryone was very helpful.
jennifer steve Rammer | Overall ExperienceNeed to get the other gate fixed to exit.
Jasmine Thompson | Overall ExperienceThanks for being Extremely helpful and providing excellent customer service.
jennifer steve Rammer | First ImpressionsThe worst customer service ever. I was also over charged.
Richard Owens | Overall ExperienceBy far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!
Michael Seals | Overall ExperienceNorth Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t
Kerrie Messke | First ImpressionsThank you.
Kevin-wendy McCall-ferra | Overall ExperienceThanks for helping!
NAOMI EMMICH | Overall ExperienceHad a great experience thank you
JESSICA LARSEN | Overall ExperienceThey were very helpful. Over the top.
ronald phillips | First ImpressionsGreat thanks again!
CRISTY CRAIG | Overall ExperienceVery kind manager and staff. A pleasure doing business with them.
BARBARA MAHONEY | Overall ExperienceProfessional, courteous, prompt services!
David Andrews | First ImpressionsGreat staff.
Scott Sanders | Overall Experienceok
julie yeh | First ImpressionsBusy but helpful
Landon Perry | First ImpressionsCompetitively priced. Clean. Easy.
Kyle McCallum | Overall ExperienceThe gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.
Sadae Hudson | First ImpressionsI had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.
Tom Luedecke | First ImpressionsThe gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position
Henry lockett | First ImpressionsPaul was Knowledgeabe, intelligent and helpful.
John Mrjenovich | First ImpressionsGood morning very happy thank you for your help thank you for your customer service
Roel Nava Onofre | First ImpressionsI am very satisfied and have used used uhaul for many years .
Barbara Nakonieczny | First ImpressionsChyna is fantastic!!!
MIKE HUGHES | Overall ExperienceThank you for the great service
sergio davila guimaraes | Overall ExperienceGreat place clean and nice
BARRETT OVERSON | First ImpressionsMy experience here at the Beaverton Uhaul was quick, easy and as expected.
Brock Keen | First ImpressionsI was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of $245 was made on the 6th.
Robert Rice | Overall Experiencea little tight access around buildings
Rich Nordling | Overall ExperienceThis is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility
MIKE HUGHES | First ImpressionsIncredibly helpful and kind
Michael Seals | Overall ExperienceThere seems to always be a shortage of desk help..... causing long wait times. .
ALISA SANDERS | Overall ExperienceEveryone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone
MELISA MULDER | Overall ExperienceMore expensive then you're Oregon Facility by far I don't understand why and would really like to
RICHARD BREUNISSEN | Overall ExperienceNone
MICHAEL D MOORE | Overall ExperienceVery good
Virginia Griffith | Overall ExperienceReceived Very capable and helpful service. Thanks!
Cherie Shanteau | ReservationBrock was very helpful and pleasant to do business with.
Zach Weinrich | Overall ExperienceSome of the staff are a little curt and short.
steve burhle | Overall ExperienceIt’s a tough areato navigate, get items from vehicles to storage units. Staff and facility is fine... but the old layout makes it tough to recommend.
Kris Maher | Overall ExperienceToo hard to gauge how much truck rental will cost. Unfriendly staff; not willing to explain differently when I didn't understand.
bridget keller | Overall ExperienceUbox delivery person was the BEST!!!
Mike Meyer | Overall Experience.
Michael Anderson | Overall ExperienceIdid not have my unit for the month and expect to be refunded the prorated amount. When can I expect a refun???
Patricia Montezuma | Overall ExperienceRates raised allott. Manager never returned phone calls.
PATRICE SLIGER | Overall ExperienceThe whole staff is professional and excellent
michael kaplan | Overall ExperienceEverything went great.
Cliff Roach | Overall ExperienceThe bathroom in the storage area was filthy. Our stuff in storage full of cotton from vents. The guy who closed is out was rude! 195.00 too much
Brian Holmes | Overall ExperienceJeff is the best guy!!!
vladimir mironov | Overall ExperienceA staff member helped me shop for moving supplies through the whole store and helped me load everything into my vehicle. They went way beyond what I expected. I'll definitely be back!
GARY WEBER | Overall ExperienceYour office went above and beyond to provide information, advice and quick service when our UBox was weeks late arriving from Houston. Thanks!
John Miller | Overall ExperienceThe Beaverton U-Haul was a nice place to store our things.
William raphelt | Overall Experience