Customer Reviews for U-Haul Storage of Bangor

Rating:

5.0

Nothing

Rating:

5.0

The driver was great, called ahead asked questions in order to ensure I got the best service. Excellent service!

Rating:

1.0

U-Haul was literally filled with dirt and not cleaned. Equipment was not ready at pickup time. They forgot to provide a dolly so I asked them to remove it from my contract but was then charged $130 for missing equipment. The team at this location was wildly incompetent and unprofessional

Rating:

1.0

The truck power steering kept going out on me. I almost wrecked twice when I got back I left at the same fuel level as when I picked it up which was incorrect. When the counterperson put it on the slip. I sent a picture and showed them they still charge me for fuel. They charge me a penny more per mile And then they charge me for two day rental when it was only a one day rental, horrible experience, horrible equipment the truck had 175,000 miles on it and completely beat to death

Rating:

5.0

Nothing. Convenient location and outstanding staff.

Rating:

5.0

Staff were perfect, nothing to complain about.

Rating:

5.0

The employees you have working at this location are awesome! They are friendly, patient and helpful. I appreciate the great service, and want to acknowledge it. Much appreciated! Sarah Stewart

Rating:

5.0

guy @ the counter was awesome

Rating:

1.0

We filled the gas tank up entirely, it was our fault for making sure it was only 1/2 full to start. However, it's still not their money. The company refused to refund the money we put into the vehicle but didn't use.

Rating:

5.0

Both my pickup and drop off locations, customer service was on point. Very friendly and personable, luckily got a newer unit which was the most smooth ride and nicest I have rented from UHaul.

Rating:

5.0

Person that helped me was great and deserving of a pay raise

Rating:

5.0

Job well done👍🤪👍

Rating:

1.0

I had a reservation for an available truck truck want there. Clerk said it'll be 30 minutes late...it never showed. UHAUL CS rep, on phone told me there was nothing they could do. Higher-up CS rep said I'd have to go to a location 45 miles away. Offered me the standard $50.00 discount for the truck not being there, but nothing for my extra 45 miles. This put me 2 hours behind schedule. On return of truck I had to 'proove' the discount because there was 'nothing showing in our system"...

Rating:

5.0

Vehicle was making a noise

Rating:

3.0

First gave me keys to wrong truck then put me in a truck that was disgusting. Not cleaned windshield was so dirty had trouble seeing out and it was on the inside trash in vehicle and drivers side front fender has damage and the door struggle to open due to said damage

Rating:

4.0

While, I appreciate the efficiency of the drop-off process. I was disappointed that it lacked thoroughness which left me feeling without proper closure. Specifically, I encountered the following issues. I was surprised the person didn’t inspect the truck when I dropped it off. It would’ve been nice to receive paperwork or confirmation on site, indicating that the vehicle had been returned satisfactory.

Rating:

2.0

Truck was 3/4 of a tank of gas, dirty, with a broken roll up door latch. The employee admitted it was not cleaned or gone over prior to our renting it. There were a couple cleaner looking trucks available in the yard, they actually switched us from one of those to the dirty truck. We videoed the truck prior to leaving the yard, but had a time crunch and just took it anyway. It did the job, we returned it with same gas as we received it with.

Rating:

5.0

This was a great experience. Great facility and staff.

Rating:

3.0

Door in back had hard time closing and was bent. Hard to lock. Time for business to invest in new trailer.

Rating:

4.0

I know this may seem silly but having a snow scraper in the van would have helped me save 15 minutes. Other than that, a wonderful experience.

Rating:

5.0

The UHaul enclosed trailer had not been cleaned off from all the snow on top of it. The employee that came out to help us find the trailer, was not helpful, when my husband tried to lift the trailer to connect to the truck. The trailer was very heavy.

Rating:

5.0

Excellent service, excellent equipment - I will rent again from this Bangor location.

Rating:

5.0

We rented an ope. Trailer to help with a move - it had. 6-8” of snow in it when I got it home - I shoveled it out so it’s not a big deal but given how uhaul stresses that equipment has to be returned clean … should be clean when we pick it up.

Rating:

2.0

The person who had the truck before me smoked cigarettes and I was sick from the smell coming from the vents

Rating:

5.0

Everyone was so pleasant and helpful.

Rating:

1.0

Went through hell with the people from U-Haul. DO NOT recommend U-Haul at all. Customer service was the worse. I was giving 3 different amounts First, they had a uphaul then they didn't. Then they called me 3 days before I was to move and didn't then they did have one. Very Very stressful experience.

Rating:

5.0

More selection of sized trucks for the fact of cost of use. Free upgrade was awesome but I spent more in gas trying to use the truck. Was a breeze to use though. I’ve always had a good time and all my needs met at U-Haul. Thank you U-Haul teams. Always helpful

Rating:

5.0

Everything was done very quickly and efficieI totally pleasant experience

Rating:

5.0

Excellent service and extremely polite, friendly staff.

Rating:

2.0

I was renting a unit (1702) for years. The unit flooded bc of a water pipe leak and I lost A LOT!!!!! I had insurance but was only offered the 1k policy. I wasn’t aware there was another higher coverage option. However, the staff helped me with throwing out priceless items and told me not to contact the city of Bangor until THEY (U-Haul) filed their claim. I was told MANY LIES!!! 1.). I would be contacted after a suit was filed 2.). I would get a smaller unit and the staff would help me move the remaining property I had 3.). My monthly payment would go down and finally, LIE #4 was being told that NOBODY had said any of the above!!!! My friend was with me and can confirm EVERYTHING I just stated. I’m extremely disappointed with this and to add more insult, my monthly bill went up $10/month and I have NO CLUE WHY!!!!

Rating:

5.0

Have more smaller trucks

Rating:

3.0

The driver's seat wasn't clean. There was a low tire.

Rating:

4.0

None

Rating:

4.0

Understaffed but nice people and equipment to work with

Rating:

5.0

Always a pleasure!

Rating:

5.0

Nick who waited on me was very friendly and efficient

Rating:

5.0

Skyler/Skylar was great. He was very helpful and made the process absolutely painless. Equipment was maintained well, and did exactly what I needed it to do. This place is obviously a big managed well!

Rating:

1.0

The first truck i was given the breaks where so bad the steering wheel was aggressively shaking when trying to stop. The second truck was filthy the back had some sticky substance spilled in it, the windshield had something dripping down inside, and the drink holder had cough drop wrappers in it, and a drink spilled on the back board.

Rating:

3.0

Clean it, remove moldy food, hose mud out of cab, change oil so check engine light is not on

Rating:

1.0

ALOT...Already have a dispute in which still hasn't been addressed even after time frame to do so.

Rating:

5.0

Very friendly and efficient.

Rating:

2.0

Just like the last time when I rented a van about a year ago, the van's front seats were covered in white dog hair. The cargo area was not swept out. I picked the van up with 1/2 tank of gas and returned it 3/4 full and when I requested credit for the gas I was told that "we don't do that". It was my mistake for renting again from you and will avoid it in the future due to this bad experience.

Rating:

5.0

I could not successfully check in or out using the app (Android) but I was greeted by a friendly face and assisted quickly. Overall, it was a great experience!

Rating:

4.0

Not lie to my face then charge me for something that was not supposed to be charged.

Rating:

3.0

Your outer Hammond st location was a joke. We had an 11am picked up at 12pm customer pulls up clears out van then clerk went out to clean van for us and customer had left with the van! I made him call the customer she needed to get more stuff! He shrugged his shoulders and says I don't know what to tell you. He sent us to your Washington location to get a van .They told us they just rented the last one this was after they were told to hold it for us! Oh our mistake, we do have one. This took almost 2 hours. If I didn't need the van so badly I would of have walked out! Complete lack of customer service for us but the customer who so disregarded the rules got rewarded for being 1 1/2 late returning the van and didn't have to pay. Yeah I was standing there when the "guys" were talking about it. Knowing we were waiting for the van! Disgrace!!!

Rating:

5.0

Keep doing what you are doing. I have used 170 Washington Street location in Bangor, Maine for many years. Very professional and efficient.

Rating:

5.0

very helpful, great experience

Rating:

5.0

Great service and Francis the uhaul employee who helped me was awesome!! Need more workers there, like him.

Rating:

5.0

I rented a car trailer and the ratchet for straps was rusted and very hard to use, did not notice until I got to my destination, that being said the facility was clean and staff friendly and helpful.

Rating:

5.0

Everything went smoothly. I have no complaints.

Rating:

2.0

Check in trucks immediately so we don't have to wait hours for things to close out. Have a direct phone number so you don't play in a phone tree for 20 minutes

Rating:

5.0

The installer was available when I arrived for the appointment. I asked for an approximate time the installation would take and was told approximately two hours. The job was completed in 3 and I/2 hours. No one came to the waiting area to explain a reason for the delay or that additional time was needed. I had first set up the appointment with another U Haul office. When I arrived I was informed the installer had not come in to work. No message was sent to me to inform me of this situation before I came in at the appointed time. Not showing up for work is not uncommon these days but not notifying a customer about the situation is a problem. Two experiences that need to be addressed in order for me to feel respected by the service personnel.

Rating:

3.0

Just keep on keeping on!

Rating:

1.0

I used the U-Haul for in town moving only put a maximum of 60 miles on it and they’re trying to charge me over 200 something Miles I would not recommend U-Haul to anybody

Rating:

5.0

Nothing

Rating:

1.0

The truck wasn't clean smelled like cigarettes. The miles weren't right on the paperwork it said 195117 when the truck only had 125173. I brought it back with 125259 and got charged for the miles being wrong .The truck wasn't filled it was at half a tank when I got it so I brought it back at 3/4. And also got charged for it now being fueled so no I wouldn't recommend to anyone.

Rating:

3.0

very busy there, had to find someone to check out, he was busy inside, but apologized for that

Rating:

5.0

Judy was an excellent representative. Very friendly and knowledgeable. She checked me in, answered all my questions and checked me out at the end.

Rating:

5.0

I never used u haul be trust ill be using them more often.

Rating:

5.0

Heidi was very helpful and a pleasure to work with!

Rating:

5.0

Staff at the Bangor Maine office are wonderful. Courteous, pleasant and friendly.

Rating:

5.0

Excellent customer service! I'm moving out of state, but would highly recommend this storage facility!

Rating:

5.0

Thank You

Rating:

5.0

The manager at the store was absolutely fantastic had dealt with her in years past it is very obvious she works there because she wants to not because she has to.

Rating:

1.0

The point of storage is keeping your things safe. Our things were ruined by a flood, then infested with insects and then got wet AGAIN! And they won’t cut off locks and make you try to get a locksmith come do it for you, which is practically impossible in Bangor. We moved to a different facility.

Rating:

2.0

Too small of a unit

Rating:

5.0

Everything we needed was available for moving our boxes to our unit. The indoor unloading was awesome! The staff was very helpful and friendly.

Rating:

5.0

Heidi was extremely and very friendly with the entire process!

Rating:

5.0

No comment

Rating:

5.0

Excellent job UHaul will be a returning customer for sure.

Rating:

2.0

My storage unit repeatedly didn’t lock, and I found it unlocked twice after asking a staff to close it. When the facility flooded, my belongings including precious family hand knit sweaters, I was not notified and found out my unit was directly across from the burst pipe from an employee who laughed and said “there’s no way it didn’t flood”. Further more, throughout my time working with the employees at this facility, they would make sec jokes, joke about drugs, and were not properly trained, or at least appeared to be based on the long wait times and the numerous times there would be no employees in the store when I needed assistance. 100% would never go back to this .facility and would never recommend it unless you want to deal with rude, ignorant employees.

Rating:

1.0

The flooding was poorly handled and the manager didn’t know much. People got in my unit and just threw things out, I will never know just all that is gone. I received a measly sum for what got destroyed. I was not given an opportunity to review my possessions before thrown. Locks were changed without consent or customer knowledge. Main entrance needs light bulb replaced, hard to see to gain entrance, staff is not knowledgeable of what’s going on in the building as well as the manager. Staff are hard to find and not all too friendly. I prefer to use the odlin rd facility in the future, that facility is much better as well as having a place to put things that you do not want so somebody might want it. I have so much missing and damaged from my unit that wasn’t included in the insurance payment, like pioneer woman glassware and fake books that were filled with momentous. I wasn’t given an opportunity to claim my possessions, they were damaged or thrown out. The manager knew nothing of what was going on in her building! I did not have a good experience with the Washington st facility, I will use another in the future. Corporate and repwest need better customer service skills as well as communication skills. I shall never use Uhaul ever again. Oh they even changed locks without telling the customers and so much thing’s missing. Everyone across the board needs to do better!

Rating:

5.0

Having been a customer in the past, I did a search to see what pricing was at all of the facilities in the Bangor area. I obviously looked at the wrong building when I searched for Uhaul, because the price was more than another place…so, I decided to go with the other facility. The other one has zero security…anyone can enter the storage area when the doors are unlocked! After thinking about my decision, I looked at Uhaul again and saw that I could get the same size room for $20 less, didn’t even notice what the security measures were…until yesterday. I went in, and after a hiccup of my own stupidity, the process was quick and easy…Heidi is awesome! One of the employees showed me how to access my storage room, which was a good thing or I’d have been totally confused! The security measures are amazing, nobody gets into the storage area without proper access! All rooms have a “critter deterrent” box, and I was assured that they’ve not had any issues, but they use them just in case. Oh, if that’s not enough, you can pull into the garage bays to load/unload…no worries about what the weather might be! I highly recommend Uhaul!!!

Rating:

5.0

Employees were all knowledgeable, friendly and helpful. Very clean facilities at anytime. Anytime we need to move stuff or store stuff we know who to contact which we are very thankful for.

Rating:

5.0

All employees are helpful and friendly. Very clean and safe environment. Ten ⭐️⭐️⭐️⭐️

Rating:

4.0

Thank you

Rating:

5.0

Experience was pretty great and went smoothly. The employee Nick was very helpful in assisting me and answering questions.

Rating:

5.0

Very nice and helpful folks working here. Knowledgeable about their services and very accommodating. I used their Self- Storage, climate controlled unit for 16 months and was extremely pleased with the ease of moving in and out of the facility. VERY CLEAN and I would definitely recommend this facility and the people working here. I will use their services again, should the need arise!

Rating:

5.0

This facility is outstandingly well managed. Heidi and the staff are helpful and easy to deal with. It’s squeaky clean. There’s plenty of parking. They cooperated well with my movers. You can drive a truck inside to load/unload in bad weather. Excellent. ThAnk you.

Rating:

5.0

Heidi is the absolute BEST

Rating:

5.0

The facility manager Heidi Ferguson was the reason for our positive experience. She obviously cared about her facility and her customers. She made us feel like family. We were sorry to leave

Rating:

5.0

All staff were thorough at accommodating all questions and projected needs as well as facilitating both rental of trailer and options for storage. Despite being busy, they were humorous and kind.

Rating:

5.0

Well worth the money!! Very clean, climate-controlled, drinking fountain (a plus) and bathroom... too many things to list. I would definitely get my storage from uhaul in the future and recommend uhaul to my friends and family.

Rating:

5.0

The people there were very helpful and very courteous. I appreciate how they walked me to my storage area so I could find my way around. I highly recommend this location. I would like to add it is spotless and I liked the climate control.

Rating:

5.0

Gentlemen at front desk very helpful showed me how to get to my unit and made sure i had a lock was very nice

Rating:

5.0

Staff are extremely helpful, friendly, and accommodating. I highly recommend this facility.

Rating:

5.0

Very convenient. Helpful staff. My only complaint is your computer system seems to be down frequently. When initially opening unit computer was down and when closing unit computer was down. A bit inconvenient but otherwise very satisfied.

Rating:

5.0

Everything went smoothly thanks to Heidi's assistance. We were showed and explained everything and she even took time to help with a bigger unit. I feel safe leaving my things there with someone who cares enough about the customer to make sure they are comfortable with every aspect of the rental.

Rating:

5.0

Your people are amazing and I love using all the services you offer.

Rating:

5.0

Heidi is beyond helpful.

Rating:

2.0

Very in impressed took money off debit cards not even linked to the storage unit because they were used once to pay.

Rating:

4.0

Thought the rep said that we were going to qualify for a free month's rental but when I paid the bill I was told we didn't qualify, so that was an unexpected disappointment. Guess I should have clarified it before I signed the paperwork. Service was excellent otherwise.

Rating:

5.0

They have little carts so you don’t have to carry your heavy stuff all the way to your unit which is very convenient.

Rating:

2.0

After calling and being on phone for 30+ minutes, I was told this facility was "not maned" & rented the unit online.....had no prior experience with renting a unit....was not aware an access key would be needed....what a fiasco

Rating:

5.0

Very nice crew.

Rating:

5.0

Heidi was awesome and very good when dealing with multiple customers. Resolved all of my issues (I had 2 that day at different times). I will be recommending her store for sure!

Rating:

5.0

Everything was fine moved in easily Uhaul is definitely the place to go, the only thing is they will focus on the trucks before storage

Rating:

5.0

I’m so pleased and Oliver helped me greatly!