Customer Reviews for U-Haul Storage at West Main Street
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

130 reviews

10370 & 10416 FM 346 E   Whitehouse, TX 75791
(Remote location ran by 743075 GM John Priebe)

(903) 871-1411

View Facility Map

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(903) 871-1411

10370 & 10416 FM 346 E
Whitehouse, TX 75791
(Remote location ran by 743075 GM John Priebe)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Guadalupe Reyna  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andra lege  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy Midtgard  |  Overall Experience 
Rating:
5.0

I did not get a chance to use the storage at all. My apologies, but I did not need it after all. But the service was great as far as setting me up with a free unit for one month. Instead of storing items, I donated them to a needy person.

Wanda Williams  |  Overall Experience 
Rating:
5.0

I enjoy working with the Staff because of their friendly courteous service. Thank You!

Leotis Crow  |  Overall Experience 
Rating:
5.0

I Just Canceled one of my storage rental Buildings and I will keep my room #140 in Whitehouse Tx. Please. Thank you

JOHN DOUGHERTY  |  Overall Experience 
Rating:
3.0

Very hard to get ahold of any one in the office, staff did not do what I was told they would. Still battling getting my refund after being charged a month after move out.

David Sanders  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHERYL PATTISON  |  Overall Experience 
Rating:
3.0

The Whitehouse location needs some work. It was okay. The facility office hours while convenient enough, are located on the other side of town. My biggest complaint is in cancelling the storage. I called about cancelling the storage unit but was told I needed to come in to do so. I went in two weeks ago and was told by an employee named Jason that no, I could call and cancel it, but because we hadn't completed the move out yet, we had to wait until it was empty to cancel it even though I was going to give a specific date. No problem since now I could call and cancel. So on Monday, I did just that, called, but was told again I had to come in to do it. They acted like they never heard of Jason, and he didn't work there any longer. So I drove from Hawkins to the office. The cancellation of the unit could easily have been handled over the phone. They didn't ask for ID. At first, I was asked for my phone # then my name. I had to inform them the unit was at Whitehouse. I was asked if the unit was empty and the lock removed. That was it, and I was given a receipt. I was there less than 5 minutes! Now why in the world did I have to drive in, waste my gas and time, when this could have clearly been done over the phone and the receipt emailed to me since that is on file? Totally ridiculous and clearly needs to be changed.

Norma Jean Hallmark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yander Garner  |  Online Move In 
Rating:
2.0

Booked my to the incorrect facility

Laura Smith  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LAKISHA WINDOM  |  Overall Experience 
Rating:
4.0

I was supposed to get my first month free because I rented the cargo trailer, but never received my first month free, it was on all the paperwork as well in the computer, and I drove an extra hour to store my belongings thinking I was getting my first month free

Roland Calderon  |  Overall Experience 
Rating:
4.0

It was easy and convenient to get to if needed. I didn’t have any issues during the time I used the storage space.

BRITTON PIERSON  |  Overall Experience 
Rating:
5.0

Excellent Customer Service Fast and Friendly Customer Care.

Leotis Crow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kindeshia Bishop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amiyah Loftin  |  Online Move In 
Rating:
3.0

It stated that there would be a lock provided and in my storage and there was no lock. I was told I would have to pay 9.95 for a lock, why would it state a lock is provided.

Shunta Daniel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DANIEL CARRIGAN  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

PETE REESE  |  Overall Experience 
Rating:
2.0

Shortly after we moved in a storm knocked out the alarm system. We were told it could not be repaired because where it needed repair was on the neighbors property and they wouldn’t give consent. So we continued to be patient while they got it sorted out. The alarm never worked again yet we continued to pay for 2 units that were supposed to be secured by an alarm.

MICHA ELLIOTT  |  Overall Experience 
Rating:
5.0

Thank you for helping me in the time of moving had excellent customer service 🙂

tanya mckinney  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shadonna young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billy hilton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terence Kimball  |  First Impressions 
Rating:
5.0

I answered no for office hours as the Whitehouse office isn’t manned at this time and I worked with the main office in Tyler. They were very helpful from there. Excellent service

Kristina Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Millers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN BROOKS BURGESS  |  First Impressions 
Rating:
5.0

The most friendly, accommodating, and exceptional service. I would highly recommend this location and their staff! Thanks John

Kristina Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Weatherton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Allen  |  Overall Experience 
Rating:
5.0

Great customer service.

Tonya Holden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad cook  |  Overall Experience 
Rating:
5.0

Everything was a 1

Alvin Brown  |  Overall Experience 
Rating:
5.0

After I found the office ,everything was excelent

Alvin Brown  |  First Impressions 
Rating:
2.0

The staff was very hard to reach. They never answered the phone. We were without security for over a month and it still hasn't been fixed. I'm not happy with this experience.

Kristopher Nokes  |  Overall Experience 
Rating:
1.0

The most ridiculous experience I’ve had with U-haul. Unorganized, misinformed, poor communication, hard to reach someone local who knew what they were doing. I felt VERY unsafe in the closet/office.

MICHA ELLIOTT  |  First Impressions 
Rating:
5.0

I have always. been treated great Thank you for being so nice and very helpful.

Margie Wurm  |  First Impressions 
Rating:
5.0

Clean and affordable

daniel hicks  |  First Impressions 
Rating:
4.0

I had the hardest time finding a number for my location and getting in contact with someone that can help. Every time I speak with a person, they have to take my info and have someone call me back.

Wendy Blackmon  |  Overall Experience 
Rating:
4.0

none

Steve Stevens  |  Overall Experience 
Rating:
5.0

Thank you!

Kristen Roberts  |  Overall Experience 
Rating:
5.0

It served my needs at the time I needed it thank you James tidewell for the recommendation

Phillip Otero  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top