Best storage facility ever! I would recommend everyone that needs a storage this one.
Dominique Parks | Overall ExperienceCustomer Reviews for U-Haul Storage at Tempe Town Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The computer was down the day I made reservations to rent the truck. I called the site to see if they had anything available. The rented one was able to make the move.
Matilda fuson | First ImpressionsAlways use U-Haul, appreciate the services.
Thomas Taylor | Online Move InThis was my first time using U-Haul and I’m in consideration of never using them again I had a horrible experience here especially at this location I was supposed to pick up my rental at 7 am through Mobile pick up and some error happened and I had to wait until 9 am when the store open to see a rep. Then to top it off once they open the lady that helped me Amber M to be exact was extremely rude I told her about my situation how I had to pick up my truck at 7 am and it was already close to 9 and I still haven’t left the property she quote on quote said “I can’t help you with that right now you’ll have to wait till we open I have other things to do” then she was not only rude to me but also some other customers that were having issues as well I lost 3 hours of my rental time because of poor customer service I had to rush to to do my things in order to return truck on time once truck was turned in she looks at me and says with an attitude are you picking up or dropping off she went on to say it’s not her fault she’s new to the location it’s her first day there I am extremely disappointed at this first experience I hope U-Haul looks into who they hire as my experience her with you guys was horrible I hope I get some sort of feedback or reach out to me as this was unacceptable
Jose RosasThe only issue I had is there was not adequate lighting After sun set, which means my visits were restricted to daylight hours. Although I would not recommend this storage facility, the storage facility in Mesa (Which I rent) is clean well lit and managed very well.
Marcus Lewis | Overall ExperienceThis was my second time using U-haul, and both times were excellent! I highly recommend because, it’s easy and affordable to rent.
RONALYN TORRES | Online Move InAdd more lights to the location
MATTHEW LEE | Overall ExperienceAfter having my card previously charged 2 times for the rental with the assumption that I would have insurance coverage and trailer. only after the 2 previous attempts. I get the truck I need but now I lost the added coverage and trailer. Overall disappointed. but Jazmine helped out big time easing the struggles I been having
Scott Elflein | First ImpressionsI wish it had an application to use remote access and not having to get off the car to enter code.
Rosicella Joplin | First ImpressionsGrrat crew
JERRY HUDSON | First ImpressionsWas yelled at by Uhaul employee while I had Uhaul customer service rep on the line with me whom witnessed this very uncalled for treatment. I asked numerous times to speak with the Manager Jazmin Flores who completely ignored me as she walked around outside and by me a few times as I was on the phone with uhaul CS. Both made me feel as if I were an inconvenience. I was lied to, humiliated, mistreated and never got an apology. Jazmin’s position as a manager needs to be reevaluated as she seems to be having issues managing two location as well as lack of mannerisms towards paying customers such as myself. Horrible experience! I filed a formal complaint so I am anxious to await the follow up and if I will ever get an apology.
SUMMER MAJENTY | Overall Experience- The site offers FREE locks per unit if online was used for setup and move in. However , I wasn’t able to receive the link or code. I was told to let the location know and they would give me the locks. However, they were currently out of stock. - location was not able to enter my smid ID to get my 20%discount for UHI employee. I was told the GM would contact me on Monday (today) on both items. On Monday I was called. Both issues were resolved.
martha sells | First ImpressionsMoved out in time and have photo evidence. Called corporate support line who said they messaged management. Management never got back to me. My unit was empty and clean before the due date and then I was not allowed to submit the photos until two month’s worth was paid. Unprofessional and unhelpful.
Peter Vezeau | Overall ExperienceIf I need to rent space again I would comeback I been renting with u-haul for a long time They have taken care me very well
MIGUEL PEREZ CHAVEZ | Overall ExperienceI would have rated excellent but: - there wasn’t anyone at this location office and there were times I would call the office number and no one answered. - electric sliding door to our interior unit broken one of the only times we were able to go and we had to alert the property through the corporate service number because the local office did not answer my call several times and no one called me back after leaving multiple voice mails - when I was able to talk with someone they were friendly The - tire mobile app is terrible. I tried to sign up multiple times and was never able to create an account so then had to call the office when I had a question or needed help with billing
Lilian Heller | Overall ExperienceThey where very hard to work with and never would help me with my remote access when everyone else's remote worked but never would help me program mine so I gave up on the storage very rude women and men that operate that center that controls hat storage facility mainly the Mgr women
Whitford Cross | Overall ExperienceThe store manager of this facility will always have my business. She understands customer service when most people just don't care. Give that girl what she needs to be successful.
KELLY CLEM | Overall ExperienceDominica help me and my children a great deal!!! Thank you
Chaunshi Clay | Overall ExperienceStaff were not easy to work with often not available locally so. Number would route to customer service so long wait times and then the information was not accurate given from Customer service to the local hub / ended up having trouble once I was actually there to rent the unit but my experience was not good with the local team / they kept saying customer service doesn’t have the right information? Was like what
DAVID SCHILLER | Overall ExperienceEasy to move in.
Elvis Luu | Online Move InThis experience was terrible. Some of our property was stolen from our storage unit. I immediately reported the theft to U-Haul. It's been weeks, I'm still waiting for a call back. We will never use U-Haul again. Others, beware and look elsewhere for storage.
Claudia Aquino | Overall ExperienceA little expensive with all the added cost but good other than that
Michael Schreffler | Overall ExperienceFrom renting a U-Haul to storing our stuff for a few months, everything was smooth and easy. 10/10 would recommend the services from the McClintock U-Haul store to all my friends (who are moving to the valley soon).
Bryant Almendares | Overall Experiencethe staff were challenging; they didnt get our information correct several times; additionally when you call customer service they give you information about discounts that are not really true when you get to the actual store itself-all of it was more challenging than necessary. A move is challenging enough especially across several states--so having the UHAUL experience be difficult wasnt okay
DAVID SCHILLER | First ImpressionsEverything went perfectly and the uhaul employees at 800 McClintock Dr were extremely helpful.
Vincent Clements | Overall ExperienceI was charged a late fee despite calling to cancel well in advance, it was easy to get reversed upon calling at least.
Evan Brown | Overall ExperienceWe are transitioning from CA to AZ. The process was seamless. Your agent was very respectful, friendly and informative. Sorry I did not get his name. The storage unit was clean and move in ready. Everything exceeded my expectations. Thank you for being customer centric!! Marcus
Marcus Lewis | Online Move InThere is no staff at this facility. It is self managed.
Charlene Lula | First ImpressionsFriendly convenience and especially clean and ready love the app process!!
Jacqueline Ruiz | Online Move InWe will move the rest of our stuff in tomorrow but so far it has been fantastic
Tanner Hickey | Online Move InMaking the reservation was quick and simple. The staff was professional and friendly. The storage unit itself was clean and met my expectations . The only reason I can’t give 5 start is the fact that a new lock was “included for free” in my rental. When I checked in, all the locked were sold out and I was told “sorry, you can buy one at Walmart”
Jaimie Hill | First ImpressionsI got locked into the facility and had to spend hours on the phone to get someone to remotely open the gate for me so I could leave and if it had Been any later I would’ve been stuck until 5am
Parker Capriotti | Online Move InI had an excellent experience with the store manager Jazmin when I purchased the storage unit, but later on I needed to make adjustments because the unit was smaller than I expected. The person I spoke with later in the evening wouldn't swap me to a bigger unit even though I hadn't put any items inside the storage. I explained my situation & He said pictures needed to be taken blah blah. I explained to him I had just enough funds to do what I needed to do. He wanted me to extend my rental until the next day in order to get a bigger unit. This would of been a great inconvenience as I had others helping me who wouldn't be available the next day. I ended up throwing away items just to make room. I'm disappointed but oh well....I had to make it work. I would like to say he offered me a discount on the bigger unit if i waited, but it wouldn't have made sense, or made up for all the money I would of had to pay the next day...just didn't make sense to me.
Lamonica Barrs | First ImpressionsI do not know that you had to go to a different address to see someone in person about my storage. There was supposed to be a lock inside of the storage and there was none.
Florine Newman | Online Move InI was left without access to my storage unit for over 4 months with gate issues. nd fees from the first date that I did not have access to my unit to the day that I received the remote. The multiple emails, phone calls, and account messages that I have sent over the last few months show that I made every effort to let U-haul know of these issues and I shouldn't have been charged. This was ultimately an oversight from U-Haul and should be corrected.
STEPHEN NERI | Overall ExperienceA++++++++++++ SERVICE
carmello ingurgio | First ImpressionsStaff were Horrible at the McClintock location. I suggest you go elsewhere. The Manager is a total jerk!!
DOROTHY FREY | Overall ExperienceI am currently canceling my storage unit because I was given an access card to access the yard and my access card wouldn't work. I wasn't even able to get to my unit to use it!! I'm extremely upset at this whole situation because through this whole process most of the people I've dealt with have either not been able to help me or refuse to help me.
Jeffrey Koszola | First ImpressionsQuick & easy
Sergio zarcoThis experience was a very stressful experience because of the process being all online. My check in did not go through, I had to call the manager of this location to give me the key, and then later I could not check out because there was no direction on how to do so. When I called to try and tell someone I dropped off the keys in the box, I was on hold for 30 minutes and then was told I never got the uhual when I clearly did because the manager handed me the keys herself and then was charged the full amount after all of that. Very poor service and communication.
Sabrina StonerToo many issues to list here. Major issue was that they didn't honor the first month free storage even though I had a one way truck rental. They also assigned us to a unit that was locked and we had to drive all the way back to ask them to unlock it for us. Grievance has been filed and I'm waiting to hear back from the DM.
Allison Rigby | First ImpressionsPick up
Donald NguyenCharge the amount that is agreed upon instead of up charging for mistakes on the uhaul end
Nathaniel TeschThe key was not where it said it was , I called the 24/7 phone and I waited for 2 hours and 30 min and couldn’t get into the truck ! I got charged and had to wait until next day to rent another … I was using self pick up at 9 pm and instructions said password was POLL and the lock in the back of the truck opened but the key wasn’t there …
Sergio GarzonThe staff was excellent, but there not being any staff at the actual storage facility was very inconvenient. The online self-move in was not working at all and kept directing me to the McClintok office. We had movers waiting for an extra half-hour for this reason.
Emily Gesell | First ImpressionsDon’t have the U-HAUL location be at a crack house.
ReAnna KingHad to come back to the office many times for help with my unit. They assigned me a unit that already had a lock on it and would not answer the phone. The man who sold me my truck was great but the service as the day progressed for worse.
Alana Thigpen | First ImpressionsI had an issue finding the key to the truck. The instructions on the app did not clearly state where I was expected to find the key. The location was convenient to the ASU campus and the truck was clean and worked as it should.
Todd KenyonThey had me pay for 24 hr access I never got them I got some kind of a move out notice in and envelope and a file. No name no date. Then I was locked out if my storage for a week and I could access the gate but not my unit. Jeffery Pickett Andy Smith and Jennifertge admin assist had a moving company come move me they left without me so I have no idea if they took anything I don’t know where they disappeared. Then threw my things in piles left things in the elevator all the way downstairs and outside of the elevator so people could not pass by. When I saw my Mohammad Aly picture with a big foot print in it I asked them to be more careful. They sent and left after I have them a tip 40 and left me hanging. No 40 dollars. To top it off one of the uhaul employees called the Scottsdale police to my new storage. WHO DO THE PEOPLE THINK THEY ARE? I HAVE PICTURES THAT LITERALLY THREW EVERYTHING INTO MY STORAGE BREAKING 1000 worth of my equipment so now I can not do any jobs because everything I own is ruined!!!! My desk was upside down somebody peed in and on my clothes. I AM A VET AND I WILL DO EVERYTHING I CAN TO GET THESE PEOPKE DISMISSED FROM UHSUL AND LET THIS COUNTRY KNOW WHAT KIND OF PEOPLE UHAUL BACKS.
Cynthia Salazar | Overall ExperienceThe storage that was given to me is already occupied and no one is helping me by giving a new storage
Ramakrishna Guttikonda | First ImpressionsInterface of doing reservations online and confirming them on arrival in the area DOES NOT WORK. We had to redo the storage reservation on arrival. The change delayed return of the trailer and the original agreement of 30 days free storage for using the trailer was not honored.
Dennis Hamm | Overall ExperienceNo one on site to assist, now instructions on where to find key. Had to go to other location posted on the door. Waited for 45 minutes and was hung up on several times. Employees used explicit language.
STORMY LEUGERSVery nice, very helpful would go there again and again.
David Vanisacker | First ImpressionsDonavan was 5 star !
patrick newcombDonavan was great !
patrick newcombLock was not in the unit, had to drive to another location in a truck to get one. Not the end of the world but was a super hassle and added about another 5 miles to my U-Haul rental.
Noel Ortiz | Online Move InQuick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.
John Macry | Overall ExperienceThe guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.
Salaam Gariba | Overall ExperienceDonivan Holloway Thomas is the best. Give that man a raise
Julie Ries | Overall ExperienceDonivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!
ALEX SMOLA | Overall ExperienceCall me 6023180554 Why was I sent this text message to do a review now???
STEVEN METZGER | First ImpressionsProper materials can be considered
yvette brown | First ImpressionsAwesome crew with great customer care and good attitude with attention to detail.
Dominique Parks | First ImpressionsDonivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???
Christine Tucker | First ImpressionsVery professional and effective
Charles Lehtinen | Overall ExperienceDonivan-Holloway Thomas deserves a raise
Julie Ries | First ImpressionsI have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?
STEPHANIE SCHOLLER | First ImpressionsDonivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.
kenneth ike | Overall ExperienceWhen getting a U box was poor service . But the movers were excellent.
SONYA OLSON | Overall ExperienceI was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don’t have receipts for. This place is so unprofessional it’s mind boggling. the only reason why I didn’t move out sooner was because of the pandemic. I have had so many issues with this property I can’t even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I’m glad that it’s being torn down.
Bethany Holtz | Overall ExperienceVery unorganized they do not answer their phone do not answer their cell phone bad management overall
JEFFERY HAWS | Overall ExperienceReaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.
NANETTE WADE | Overall ExperienceWorst office and management I’ve ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I’ve ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.
cindy castillo | Overall ExperienceThk u to “all”at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in “”” sometimes... best of health and family to all .. I’ll see you alll on future moves... From Alexandria
Alexandria Singh | Overall ExperienceI moved because storage facility being torn down.
Mercy Russell | Overall ExperienceIt was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.
KAREN PENDLETON | Overall ExperienceThis U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits
Mary Henley | Overall ExperienceTreated me very badly after many many years as a steady reliable customer.
JAMES MCGILL | Overall ExperienceGot a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh
latoya moore | Overall Experiencecould not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.
weijia gao | Overall ExperienceI would not recommend this facility. This facility ls being torn down!!!!!
MICHAEL BAUMAN | Overall ExperienceThe mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.
FLORENCE GLOSHAY | Overall ExperienceWe were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.
JENNIFER COX | Overall ExperienceClosed suddenly. Codi was a huge help sorting things out.
Mark Seasholes | Overall ExperienceMy experience was great up until I terminated the contract and was then badgered for more than a year about continuing to pay for it. I explained the situation on multiple occasions to multiple personnel from UHaul but no one paid any attention and the harassment continued. I eventually contracted with a lawyer to send a cease-and-desist order. I'm keeping my fingers crossed that this email means it's finally over.
Daniel Amberg | Overall ExperienceThe staff has always been very friendly and efficient. I will always use u-haul for my moving and storage needs
Grieg Cashman | Overall ExperienceDonovan was courteous, helpful,friendly ,professional, efficient and trustworthy
tony tellez | First ImpressionsQuick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.
Charles Lehtinen | First ImpressionsThe manager on the lot was a ..... .Her dog was out of control along with her mouth. She can not keep control of the dog . Dog gets out of its collar and is gonna bite someone . Was the worst experience I have had with a storage facility. I complained and got kickedcked out.
JASON HOWARD | Overall ExperienceNot a fan that I was not able to call a U haul store directly and would have to wait on hold for at least 10 minuets before talking to someone.
Kyle Aldridge-Mejia | Overall ExperienceCard did not work on first visit and trying to talk to anyone that could help was difficult.
Sara Prochelo | Overall ExperienceThank you
Raymonde Israel | First ImpressionsDid not assist with covid-19 and paying vehicle that was in the storage facility space will not recommend U-Haul for anything to no one
Undrey Caffey | Overall ExperienceThe units we had reserved and confirmed were gone. This was the worst moving experience ever will no longer use uhaul after this.
Steven Dawson | First ImpressionsToo expensive!!
Jennifer Wallace | Overall ExperienceFIVE STARS !!! Donavan Holloway_Thomas General Manager Thanks so much for your Outstanding customer service and attention to detail. It has been a pleasure doing business with you and U-haul.
Kevin voelker | Overall ExperienceDonivan Holloway-Thomas General Manager has made my experience with U-haul Excellent! He has gone far above and beyond my expectations on several occasions.. His level of customer service and personal attention is truly FIVE STAR.! Thanks Donivan!! Truly has been a pleasant experience.
Kevin voelker | First ImpressionsThe General Manager, Donivan is extremely helpful and professional. He is a total asset and U-Haul is lucky to have him as an employee
Grieg Cashman | First ImpressionsI had no issues with this storage facility until my food trailer was stolen off of the lot..!!!!
DIANA DANIEL DILLON | Overall ExperienceThe location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.
Kaushik GandhiGive a code for the key drop off box. Had to take keys to another location due to not having a code to the box.
Sonia MenesesApp provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.
James KebertAFTER WE MOVED OUT OF THE UNIT, YOU KEPT BILLING US FOR MONTHS, YOU STILL ARE. WE HAVE WASTED LITERALLY HOURS TRYING TO GET YOU TO ACKNOWLEDGE WE MOVED OUT. YOU ARE THREATENING US WITH LIENS NOW. HORRIBLE HORRIBLE HORRIBLE. SHAME ON YOUR UNDERTRAINED INEPT STAFF AND SYSTEMS.
JESSICA OWENS | Overall ExperienceI never understood why it said at the gate that you must check out. All it does is make the gate go up again
Larissa Davis | Overall ExperienceThe Mc Clintock Management and staff are awesome! Thank You! Ms.Jackson
jacqueline jackson | Overall ExperienceWe moved from California. Our things were in storage longer than planned but when we first arrived Donovian (hope I spelled that correctly) help us the entire way. His service was above and beyond from helping us load and making sure our storage was locked correctly. Other staff members at this location were also extremely helpful. They made our move very smooth.
Nyiesha Byers | Overall Experiencejames was a saving grace for the entire uhaul company. He went above and beyond to make sure things were care for.
Callie Jene | First ImpressionsI still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.
William Martin | Online Move InThe staff were great. The unit as fine. However, the computer system was bad and caused many issues. When we arrived knowing we had a guaranteed spot we found out that the unit the system reserved did not exist at this location and that the facility was very full with very limited options. The system had also reserved us 2 non-existent RV parking spots when what we needed was a small unit for residential furniture. The staff worked hard and found us the last unit available which was 10x10. We were just happy to have somewhere to unload the furniture from the UHaul, Not having an onsite person was inconvenient with all the issues. Also, the card access was not working 4 hours after I checked in and was assigned the unit. This caused another scramble to get in to unload. All in all the computer system failed big time.
Ross Peterson | First ImpressionsEveryone I dealt with was very helpful. I would use this location again. It was clean and the air conditioning for the unit was a must have and worked well.
William Johnson | Overall ExperienceThe outside premises were clean but only cause the dust and dirty were blown into our storage units. Very upsetting how dirty our things were. The gate was also open several times at night.
Cinthia Rosas | Overall ExperienceI was told to park in rv 18 but that spot was taken. Also my access key did not work. Frank Soriano 5202619410
FRANK SORIANO | First ImpressionsShout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Thanks guys!
dana toneck | First ImpressionsI've never rented a storage that I had to exit my car to go to the wall and swipe my card then run back and hope to get my car through the gate before it closes like I did here. The first half of the month the gate was broken and the lady who manages the site is rude af every time I encountered her. Very mean òld lady. She would give customers grief that she had to work the gate and told us that we had less than 1hr to get everything into storage at 8pm because she didn't want to wait on us. The office is not located on site so if I needed assistance I'd have to drive to the office and back to the the storage site. It's definitely not somewhere I'd rent from again. I do like that my stuff wasn't in the sun melting and had air. It is not kept cool enough to keep from sweating but it's cooler than outside. I do like the carts provided to carry items from the car/ truck to the storage.
kelly james | Overall ExperienceThanks! For making this easy. Moving is already stressful enough.
Michael Haney | First ImpressionsI can’t get in after hours because the gate is broke that defeats the purpose of me getting a 24 hr access I’m not happy about this fact
Shannon Pemberton Ahlm | First ImpressionsDavis was very very helpful and accommodating. I was a bit needy with some changes we had to make and he was friendly and professional the entire time!
Damian Fellows | First ImpressionsOne of the worst experiences I've had in the process of a move. No office is not acceptable. Break ins were on the news! Run it right or sell the property.
JULIE ABBOTT | Overall ExperienceThe uhaul employee that helped us, Donivan, was super helpful and nice
Audrey Ernst | First ImpressionsWe were able to complete entire reservation process online-receive code to enter facility without having to go to office. It was such a time save and safe! They even left a lock for us inside our unit which was perfect as we were short on time.
Jenna Carlson | First ImpressionsThe staff was excellent and very helpful.
Karen Hannon | Overall ExperienceDonavan was very helpful!
stefanie evenson | Overall ExperienceOn the morning of 3/24/20 my locker, and apparently dozens of others, were broken into and substantially emptied of its contents. Certainly I, and probably others, had no idea that the facility was so wanting in security that someone could enter it, evidently with a large truck, and spend hours casually breaking into and pillaging lockers.
GEOFF MANOIL | Overall ExperienceReserved facility online and directed to go to old town Scottsdale location to sign paperwork. Went there and they no longer do that for the location i reserved so they sent me to another location. Good staff, not trained properly , had to go back again. Waste of time. Location where I have a unit I dont feel is secure. I read in the news that several units had been broken into at the end of March. The location I rented as is Tempe Town Lake. Has security cameras but no sure if there is any one on location because someone from another location had to come open the gate
elliott bagal | First ImpressionsWhen we arrived there was no one at this location so we had to go over to the U-Haul on McClintock per the sign on the door to get help getting into our storage unit for the first time. I want to give a HUGE shoutout and thanks to Davis at that location. He totally took care of us. We were trying to get my daughters dorm room stuff moved into storage and catch our flight. Please let Davis (And his manager) know we made our flight because of his help. Really appreciate him!
William Johnson | First ImpressionsWorst experience I have ever had with U-Haul
JULIE ABBOTT | Overall ExperienceExtremely slow process.
kaelyn justus | First ImpressionsThe card was not working, they could not figure it out quickly and am really upset
Muslem Allaati | First ImpressionsI had a terrible experience with customer service at a location in Tempe on north Scottsdale road. They had me fill out my paper work and sent me to their storage location and failed to tel me that their gate system had not been working. When I went back to the office after trying to cal several times and them not answering, they said I had gone to the wrong location which was not the location that they had on their map. I went to the new location they told me and when I got there the lady told me that they gave me the wrong pin and she fixed it and sent me BACK to the storage unit and when I went and swiped the card the gate STILL did not open so I had to wait for someone to come all the way down and let me in.
Tulani Moore | First ImpressionsNo complaints. It was exactly what I needed.
Ismael Alcala | Overall ExperienceI am complete dissatisfied with my experience and the lack of commutation in not telling me that the location was closed that day.
RICHARD PARKE | First ImpressionsGreat and secure location. Great staff at both locations, 3303 n Scottsdale rd and 500 s Scottsdale rd. Keep it up
Ariel Dotstry | Overall ExperienceFacility seemed to be maintained well even with the office being moved off location
AARON RODRIGUEZ | Overall ExperienceAwesome
EDNA EDWARDS | Overall ExperienceThis comment does not allow for me to comment fully. Needless to say, it was not a shinning moment for being such a large and well known company as UHaul.
Chris Cox | First ImpressionsThe representative was fantastic very knowledgeable
William Carroll | First ImpressionsThe gate was left open during the day, homeless people would often find their way in. My stored items were always covered in dirt. The use of a blower pushed shovel fulls of dirt from outside.
SPENCER STARKS | Overall ExperienceI had no issues during the year my things were in storage, the place was clean and the staff was helpful.
Judith Zubia | Overall ExperienceI love U-Haul. The only bummer was there wasn't an office with a person working in it where the storage space was. I had to drive to another office to get clerical things taken care of.
Amanda Sauro | Overall ExperienceThe communication between your call center and actual locations is terrible. Why only 200 words to complain?.. they did not have the unit I reserved available. The lady was rude and unhelpful. Boooooo
stephen miller | First ImpressionsEviction even tho I asked for 24 hr unit and this is what I signed up for. I sign up and I'm given no 24 hr access and given incorrect gate access times. I got locked inside gate had to stay inside un
Sabrina Jackson | First ImpressionsMichaela went above and beyond in helping me secure a unit and gain access!! Thank you for making my move so much easier , very much appreciated !!
Julia Stephens | Overall ExperienceWe had to wait 50 minutes at the unit until someone showed up the let us in. We were also charged for an extra month even though I notified them we had moved out. Worst storage experience ever!
Jim Frye | Overall ExperienceMislead on information
brandon christiansen | First ImpressionsWonderful service, and it was the end of a long day shortly before closing. I have always been pleased with U--Haul but this service was above and beyond duty. Thank you!
CECIL BORDE | First ImpressionsVery accomodating and helpful...
Leonard Kelpsh | First ImpressionsThe woman that checked me in was amazing! She made everything quick and easy in the middle of a very stressful situation. Many thanks!
JULIE DEMARIA | First ImpressionsGreat job
Scott Schoenborn | Overall ExperienceLike the 24 hour access. The manager was very helpful and accommodatin.
Mary Ann jester | Overall Experiencethe facility is highly occupied and is being run without onsite management. The gate was tampered with and when I called it there was no manager to fix it on site so if I had not fixed it my self
Steven Satow | Overall ExperienceIt was a very convenient location and easy to access.
ELLIS MURPHY | Overall ExperienceEthan wad a great assistant
Kimberly Perkins | Overall Experienceeasy to access and system entrance and exit worked perfect
Jenna Carlson | First ImpressionsExactly what a storage unit should be. Stress free, secure and accessible. Friendly, helpful and proactive staff.
Garrett Speraw | Overall ExperienceIt was great will use them again
Tamra RomeroAccess from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.
Christina BakermanCharlene and tell were the best during my rental. The location was perfect.
Charity Tunnicliff | Overall ExperienceHad to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.
Mary Ann jesterMovong out was easy and simple. No inconveniences, interactions with staff were quick & painless, and no time-consuming and extraneous forms or paperwork. Uhaul has been great from movein to moveout
clinton jarboe | Overall ExperienceReceived good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.
John JarboePlease recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn’t need them and mentioned to him that I couldn’t figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!
Christopher McCarthyTIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.
timothy westReal nice. Friendly.
Gene Royaljust moved in less than a week. So still looking an observing.
Bosede Obe | First ImpressionsDennis was great my account was set up in 5 minutes I was set to go.
Undrey Caffey | First ImpressionsLove this location !
Dan JohnsonNice people and nice and clean. I will rent again.
Lisa JonesThe office staff was Great!!
Joseph Nelson | Overall ExperienceThis is a very tiny place with limited customer parking, not easy to get in and out.
Tomasz SoltyszewskiThe staff were great - made everything easy
Philip Doherty | Overall ExperienceEthan was amazing to deal with. He went above and beyond to meet my needs. I will use this storage again if I need storage again!
Beverly Joseph Gold | Overall ExperienceExcellent customer service.
yazmin riveraAbsolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty system
Tim O'NeilMr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!
Mariah MoquinoThe couple that run the place were super nice and very helpful.
Mollie GarlandThe owners were friendly and helpful
Vanessa NAUTAEverything was perfect.
David HughesImmediate service. Easy to use facility. Clean. Thanks.
April boyden | ReservationCLEAN, FRIENDLY, VERY HELPFUL, HIGHLY RECOMMEND!
Colleen Collins | ReservationWas looking for a reasonable priced Outside storage for my X8 trailer needed easy access Storage in AZ is tight as they are full 95 percent of the time
Paul Collins | Overall ExperienceGreat place. Easy to get into my storage room.
janna ayers | Overall ExperienceI’ve used this storage complex two times before this current reservation. Person on phone was very helpful as well as person at complex. Supplied me with a key fob and access card. Very happy!
Andrea Ives | ReservationEthan and his team have been incredibly accommodating. My main debit card is very finicky and they were always prompt to alert me of any issue. They were more gracious with the time they spent with me
Hannah Benton | Overall ExperienceJerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.
Christina EarleI didn't use this reservation
Evgeni Teplitski | ReservationGreat customer service!!
Leda Howard | Overall ExperienceThe Eddya are great people, very friendly and helpful.
Laura Magana | Overall ExperienceConvenient, easy to set up auto payment, easy to check out of unit. Great overall experience.
Caroline Cloud | Overall ExperienceWas fast, effective, and reliable would recommend.
Robert ArguelloStaff went above and beyond to help accommodate my move and needs
Benet Rashkin | ReservationAMAZING STAFF! Very friendly and informative. Totally helpful.
Taylor HargettEthan was very helpful and professional. I’m coming back to rent a van again on Monday. Thank you Ethan and UHaul
Dan JohnsonCheaper
Chase MorganEthan was very easy to work with and runs a great facility.
DON GRANT | Overall ExperienceMr. Eddy was very helpful
ADAM REEBACKOnly reason why I’m not giving this low stars is because the man that helped me was so nice. I’m just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.
Dailen RogersGreat experience from beginning to end. Definitely would use this facility again for storage or rentals.
Jennifer eiland | Overall ExperienceFacilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.
Jennifer EilandEasy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!
Cherissa Romero | ReservationGreat
Joey Lucas | Overall ExperienceEddy is one of the more conscientious owners i've come across over the years.
Lyn CiampaI also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.
Veronica ZambranoThey gave me wrong addesses, I was lost in a new city, no help on the phone due to long waits and multiple transfers. I will avoid uhaul my next move. Too pricey to be like this.
Domineque Daniel | ReservationThey we wonderful and made me feel like there are people in the world that are still good!!!
PAMELA BROWN | ReservationWhen coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.
Nicholas BowmanOutstanding customer service! They exceeded my expectations. I will definitely recommend this location. Thank you.
Ed HuertaThe gentleman that waited on me was very helpful and kind. Thank you.
Ronnette Z TaylorEddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.
Chris KelseyUpon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.
Mia MyersConvenient and easily accessible
Kristin Hadley | Overall ExperienceThe staff at this location always OUTSTANDING! Kate (Gingerbread Shed)
Catherine CalescibettaService and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.
Dianne MeyersEthan is very helpful and a good Uhaul employee.
Zach Ziegler | Overall Experiencestaff was always so great and friendly and i was so happy to have rented here for 3 years. easy to access, they are all about safety and customer service!! highly recommend!
BECKY COATSWORTH | Overall ExperienceSmooth experience
Michael Frantz | ReservationWe rented a unit at this facility for over 15 years. that speaks to the trust we had in management and the comfort we felt in storing our belongings there.
DAVID WOOD | Overall ExperienceGreat place to store your stuff. Very well managed.
ERICH BRAND | Overall ExperienceGreat service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.
Brent JenningsThe worst customer experience I’ve ever had!
Mitchelle Murphyi would like to thank Ethan who was very helpful
Damone DellanoEthan and Jerry were always there for questions and assistance; friendly and helpful, good people! I always enjoyed chatting with them when I was on the property. Will miss them!
Patricia Batie | Overall ExperienceVery friendly and very efficient staff. Always extremely helpful. It is a very well operated storage. I highly recommend it.
mariealice Kassir | Overall ExperienceVery satisfied with the transaction. Service was quick and friendly. Can't think of anything to improve.
John JarboeGreat service and nice facility
DOUG NOHREN | Overall ExperienceJerri and Ethan were helpful and accommodating when I had a special request. They were a refreshing change of pace from my experiences with every other branch I’ve been to in the last 60 days.
Alex Sternheim | Overall ExperienceEthan was very helpful and exceeded my expectations. Great customer service!
James HermannPeople are great, friendly and helpful. greT Place.
Maurice Beauvais | Overall ExperienceThank you Mr. Ethan Eddy for your support and assistance with my son's storage needs. I appreciate your professional efficiency and assistance and confirming correct payment. ~Corinne and Sean B
Corinne Brombosz | Overall ExperienceThe self return on a mobile phone was being very difficult. No where did it say “Return my U-haul” and it went back to dashboard every time i clicked on the order. I had to go inside to get the worker but he was great and efficient!
Kyle Gellenbecknone
GREGG HANSEN | Overall ExperienceVery nice and helpful in aiding me in selecting a truck and storage unit. Easy return and good communication.
janet lykosGreat experience. This is my “Go to” for rental needs. The staff are always wonderful!
Jeannie McFaddenEthan at this location is outstanding!! Always willing to go the extra mile to make sure things run smooth.
Adam DumanThe staff was friendly and the service was quick. I would come back to this location again!
WYNTER FENNThe two working here are incredibly cheerful, warm, and pleasant to work with. The entire process of moving is usually pretty draining but their positive and friendly personalities made it a lot better.
Tony Foster