Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My unit leaked during the rain and there were nails on the drive area
Tonja S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa W
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First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher l
|
Overall Experience
Rating:
5.0
The staff is very friendly and helpful. I will always use Uhaul when I need their service when in need
Jacklyn G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
melissa b
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaun H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Artis M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Artis M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brent T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janet v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Camilla R
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malia K
|
Overall Experience
Rating:
5.0
Excellent customer service.
Michael M
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First Impressions
Rating:
5.0
…..
Melissa B
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Overall Experience
Rating:
1.0
Customer did not leave a comment.
Miranda W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brent T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SAMUEL H
|
Overall Experience
Rating:
5.0
Needed service. Provided a safe and clean place for storage of my belongings during an emergency.
Jo F
|
Overall Experience
Rating:
5.0
Best place I’ve ever stored items at . Definitely will be back.
Terrace T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATONYA A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Camilla R
|
Online Move In
Rating:
5.0
Thanks for the great service throughout the years. I am a very satisfied customer and will definitely recommend anyone to U-Haul in the future.
CHARLENE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DORRITA C
|
First Impressions
Rating:
5.0
Your facility met my needs!
Laura C
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Overall Experience
Rating:
5.0
Guy was extremely helpful as was all the staff. Great people, helpful and friendly
Phyllis A
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandy r
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Overall Experience
Rating:
4.0
My only small issue was sometimes the keypad wouldn't work. Everything else was satisfactory!
marsha w
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
TEARESA G
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelica F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SIERA A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DOVETTA H
|
Overall Experience
Rating:
5.0
Thank you!
I will recommend you and if I ever need a storage space, you will be the storage of choice!
TRAMICKE T
|
Overall Experience
Rating:
2.0
The inability to call the local store for any incidents that occur and gaving to wait on a national line for times up to an hour long, make me never wanting to use U -haul again.
ROBERT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
winona g
|
Overall Experience
Rating:
5.0
The reason I said no to #4 is because I went in the main office the young man was not friendly and instead of explaining about the key for storage to go in the building he just said throw it away.
Rose W
|
Overall Experience
Rating:
3.0
Counter staff was not exactly the most welcome staff to deal with but took care of business
ROBERT G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ONDRANTAE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRAMICKE T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIESHA N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Corliss T
|
Overall Experience
Rating:
5.0
The storage and service was absolutey superlative! U-Haul took care of my belongings for 26 years and they looked as good the day I vacated my storage room as they did the day I put them there. Thanks so much for the great service and I look forward to using your company's services again.
JAMES B
|
Overall Experience
Rating:
4.0
It’s frightening when you are working in storage and lights go out
CALCASIEU S
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
miesha n
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marvin c
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First Impressions
Rating:
5.0
Customer did not leave a comment.
STACEY B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
greg e
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
diesi c
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
angie s
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTNEY J
|
First Impressions
Rating:
5.0
Thanks for helping me with the services I needed.
ONDRANTAE W
|
First Impressions
Rating:
3.0
The lights in the area of my unit kept turning off and leaving me in complete darkness while moving my things in.
Vanessa E
|
First Impressions
Rating:
5.0
Everything was great! It was nice to get to go 24/7, any time I needed to go.
tessa b
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First Impressions
Rating:
4.0
The main entrance door would sometimes get stuck open. The check-in and checkout feature added more security and greatly appreciated!
Mark T
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quinton C
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Overall Experience
Rating:
5.0
I loved how everyone was so friendly and helpful Every month at the facility and I love the way the grounds were kept at the storage unit very clean and I felt safe thank you very much
inaclaire g
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherard V
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
ranadera c
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa D
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY F
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jo F
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
lynda g
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Overall Experience
Rating:
5.0
Guy Lohr. Awesome employee!
MARTIN Z
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Pauline W
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alosia S
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashanni E
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary m
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael f
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Overall Experience
Rating:
5.0
Great customer service!
Pearl S
|
First Impressions
Rating:
5.0
I truly appreciate what the staff has done for me and how much they called to remind me about my payment. Also the main employee of this facility I am truly thankful for is Mr. Guy he was truly a blessing sent from God thanks to you guys again and keep up the great work... Thanks
Apollonia K
|
Overall Experience
Rating:
5.0
Everything was great I would highly recommend.
JADA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary G
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Overall Experience
Rating:
3.0
I did not like my storage facility as it’s on a slope. Trying to load and unload things were difficult.
Michael W
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael f
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First Impressions
Rating:
5.0
Customer did not leave a comment.
demetirus c
|
Overall Experience
Rating:
5.0
Thanks for all you do and thanks for having me as a customer!!!
Apollonia K
|
First Impressions
Rating:
5.0
Awesome, I had my furniture in storage for 4 years and when I evacuated the storage the furniture looked and smelled like the day I put it in storage, this is great!
AUGUST B
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
rena f
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Overall Experience
Rating:
5.0
A great crew with great attitude
george h
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
derrick j
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First Impressions
Rating:
5.0
Customer did not leave a comment.
ann g
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First Impressions
Rating:
5.0
Customer did not leave a comment.
lynda g
|
First Impressions
Rating:
1.0
Was supposed to have a month free and was charged 125$
Pauline W
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First Impressions
Rating:
5.0
Customer did not leave a comment.
george h
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First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica j
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First Impressions
Rating:
5.0
No problems. No concerns
TIFFANY C
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Overall Experience
Rating:
5.0
No complaints. This is my second time using the storage facilities and would come back for a third if necessary.
WILLIAM P
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Overall Experience
Rating:
4.0
Very nice & helpful staff
Mary B
|
Overall Experience
Rating:
5.0
Safe and secure storage
shervon g
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Overall Experience
Rating:
4.0
Thank you so much for Amazing Customer service.
Heather K
|
Overall Experience
Rating:
4.0
The name of the location is incorrect. There is no I-30 in Louisiana. The interstate in this area is I-10.
Hubert C
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Overall Experience
Rating:
5.0
The owner had such a pleasant spirit..and went out of his way to help me above and beyond what I needed. Truly I’m grateful.. You know how you helped me❤️❤️ God Bless Your Business!!
TINA H
|
First Impressions
Rating:
5.0
No complaints
mozale C
|
Overall Experience
Rating:
1.0
This is NOT a drop off location. After arriving I could not find a drop box for the key and called customer service. Was on hold way too long for them to figure this out. They blamed the store that I picked up the truck from for assigning me this location, but I chose it from the uhaul site based on location. Then I was told I would have to drive it elsewhere. Please remove this location from your list of available drop offs.
Jason S
Rating:
4.0
Had a great experience at the Opelousas location. Should I ever need a storage room again I wouldn’t hesitate to return to their service😊!!! Thank you guys for everything!!
CONCEITA C
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Overall Experience
Rating:
4.0
There's a light that's been out for 2 weeks, kinda dark getting back to the unit I had. Otherwise everything else was great!!
debbie b
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Overall Experience
Rating:
3.0
Not willing to work with you upon being late and responsive to clients request.... kinda heartless act as if they want to sell your stuff
LOLETTE H
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Overall Experience
Rating:
1.0
I moved to Washington DC and they wouldn’t let my mom get my things out of storage
tina d
|
Overall Experience
Rating:
5.0
Guy and Rechelle are AWESOME!
maxine l
|
Overall Experience
Rating:
5.0
I will use them again everything was always nice and clean
leslie j
|
Overall Experience
Rating:
1.0
the lady was extremely rude when i called and asked where they were located overall very unsatisfied
Kristie S
|
Reservation
Rating:
5.0
Very pleasant experience. Never had any issues and will be back in the future if I need to.
SHELIA J
|
Overall Experience
Rating:
5.0
Didn’t like having to pay extra for 25/7 access.
WILLIAM P
|
Overall Experience
Rating:
5.0
I love everything about my storage & staff. Thanks
