Customer Reviews for U-Haul Storage at Jolly & Cedar

141 reviews

5400 S Cedar St   Lansing, MI 48911

(517) 319-0024

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(517) 319-0024

5400 S Cedar St
Lansing, MI 48911

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Joshua Mosher  |  Overall Experience 
Rating:
4.0

None at this time.

ZANDRA TALLEY  |  First Impressions 
Rating:
5.0

Sale person very professional.. ANGEL

yvonne mcclinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick Thering  |  Overall Experience 
Rating:
5.0

The whole employees treat me with respect n professionalism they always work hard when I was around there n attended the clients always with lots of respect..they were very helpful

juanita hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tavaris Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Stauffer  |  First Impressions 
Rating:
3.0

Staff was undertrained

Linsay Rogers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lindie Alward  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

NICHOLE ADELIA BARKLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esster johnson  |  Overall Experience 
Rating:
4.0

We liked it. We were supposed to get the free first month on the storage but never got it though, only complaint

DQuan Hursey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Kendrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Robbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE WOODS  |  First Impressions 
Rating:
5.0

Manager Jordan was great, always helping us and very understanding. 10/10 experience. Thanks !

Matthew Aragones  |  Overall Experience 
Rating:
5.0

Good people

Tavaris Cooper  |  First Impressions 
Rating:
2.0

Staff rarely answered phone. Harassment when even 1 day late on payment.

Zachary Moring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Mosher  |  First Impressions 
Rating:
4.0

We aren’t leaving, getting a bigger room.

Sam Sinicropi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Khabir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Mazuca  |  First Impressions 
Rating:
4.0

Upon making reservations, I was not informed that the size storage would be broken into 2 units next door. Upon arrival they thought me reservation was for Waverly Rd & St Joe Street, when in reality it was for South Cedar St, Lansing, MI. The check out was easy & the technician was polite & courtest. .

Ida Ridgeway  |  Overall Experience 
Rating:
3.0

Why did you all charge my account $10 this month after I paid my storage

Apryll Alcorn  |  First Impressions 
Rating:
2.0

Facility was wonderful but poor customer service is never excusable and the facility cannot make up for it. Made at least 8 calls to try to resolve that I had moved out of the facility prior to new billing cycle and that my keys and pass card had been handed to an employee in the office 5 days later. My keys were "lost" and no notes put in system. 4 times I was promised a call back that never came. Very disappointing from a company I have been loyal to with all my moves; every past experience was 5 star but I cannot tolerate poor customer service.

Joellen Arnold  |  Overall Experience 
Rating:
5.0

Always great service

Levunda Anderson  |  First Impressions 
Rating:
3.0

Several times I will call throughout the day. No one would answer the phone when I had questions and a few of the employees when I went up there was extremely rude. The only person I’ve ever had good communication with was Jordan

qumane watts   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KRISTI MISNER  |  Online Move In 
Rating:
2.0

I received the wrong size. With the uhal office closed, I had to pay for a truck for a other day.

Taylor Sherrer  |  First Impressions 
Rating:
5.0

I have used UHaul over the past 45 years. No matter what state I live in….UHaul is the ONLY storage place I’ll ever use.

lena holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teri Wolvin  |  Overall Experience 
Rating:
3.0

I would not recommend calling to reserve a spot. The phone service you is not Accurate. Twice I was told I could reserve a spot at 2 different locations and when I got there the size unit I wanted was not available . I was not happy . In the store the employees are great.

joan spagnuolo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ethan Regulinski  |  Online Move In 
Rating:
5.0

Staff made my moving stree level go down. I felt good after leaving. Thank you

Tara Mcclinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Brandt  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Shaenequa Tate  |  Overall Experience 
Rating:
5.0

Excellent customer service and very helpful staff, staff goes above and beyond helping us the customer.

Carlos Ortiz Calderon  |  First Impressions 
Rating:
4.0

I would appreciate a different 2 step process to access the building

Ida Ridgeway  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda Bishop  |  Overall Experience 
Rating:
1.0

Sorry but all my other experiences where great with uhaul except this one I paid they gave me money back that I didn’t ask for told me it’s okay it’s taken care of nothing was done late fees pulled up and up because they didn’t change to correct amount. Sorry but this experience 1 star if that I lost all my stuff because of their miscommunication

Arthur Lilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Witmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esmeralda Romero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Teri Wolvin  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nora Taunt  |  Overall Experience 
Rating:
5.0

The staff was very helpful and made things easy

Analicia Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

curtis wade  |  First Impressions 
Rating:
5.0

I just wish I could have been closer to the door

Patricia Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARMONIQUE NASH MCFADDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joellen Arnold  |  First Impressions 
Rating:
5.0

The representative Amgel who helped me was very knowledgeable about the storage units. He helped me pick the appropriate one for my size things. He was extremely polite. I would recommend going here for your moving needs.

LINDA ETTINGER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Barrios  |  First Impressions 
Rating:
5.0

As I say. Everybody here is super professional they make me feel like home.

juanita hernandez  |  First Impressions 
Rating:
1.0

My experience with this facility was a nightmare. I was under the impression the facility would be 24 hours, oh how wrong I was. I arrived around 9:40 to store my belongings, followed the instructions to gain access, started unloading only to find myself locked out of the storage facility. I attempted to call the GM with no success. I even sent a txt message as was suggested by the GM, to date I still have not received either a return call or a txt. I also called customer service as well as the alarm company. Neither were helpful. I would like to say that the ladies from customer support, although not helpful, were extremely professional and calming during such a chaotic event. I still have to figure out how to get my stuff from the other unit as it was locked by someone.

Jerry Dembrosky  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Seminara  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kriston Pumphrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rae chase   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicky Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Makayla Allen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Hoppe  |  First Impressions 
Rating:
4.0

A homeless dude was camping out in the restroom. He does that frequently apparently. Not really a secure facility. Other than that, the staff was helpful and the place was clean.

Alexis Sabin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda Mcpike  |  First Impressions 
Rating:
5.0

I have been here for a couple years and always satisfied

Jamar Daniels  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Katlyn Brigman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Ballard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEYLENA-ELIZA OVERTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tika Bhujel  |  Overall Experience 
Rating:
2.0

When I first was assigned to move in, the unit I was assigned was occupied, and nobody was working in order to assist. We had rented a U-haul and it needed to be returned or we would be charged. It took several hours to get the matter resolved, and to locate another unit. I contacted the manager 3 times to transfer ownership to the new unit. I communicated by phone, text, and email. The unit was never transferred, and every time I went to my unit, the alarm went off. Very frustrating and none professional.

jamie renalds  |  Overall Experience 
Rating:
2.0

The storage I was rented originally was not available, causing a delay in the return of the vehicle that had been rented in order to take time to be assigned another storage getting to back of the line to notify the staff. The place was clean staff friendly but the assignment of space, was the issue. We unloaded to move to that space only for it to have been rented to someone else and then given something in another section not where wanted to be.

angela pruitt  |  First Impressions 
Rating:
3.0

Just wish you prorated cause only had unit for nine day this month before moving out So I paid over $150 for nine days for unit

Joey evans  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

correctional recovery   |  Overall Experience 
Rating:
2.0

The staff was very rude and didn't explain the payment process well. Their customer service skills was horrible.

monique monger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosetta Richard-Rewerts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramone Crawford  |  First Impressions 
Rating:
5.0

Jordan Martin went above and beyond

Chris VanTilburg  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LARA WADE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerome Pace  |  Overall Experience 
Rating:
5.0

This has been the best storage unit that I have ever used. I was able to sign a n agreement and was given 48 hrs to remove my items for free after having owed 600.00. UHAUL is the BEST

brooke mayo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Griffin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER RYAN  |  Overall Experience 
Rating:
5.0

Great staff

Katherine Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY Lenyoun  |  Overall Experience 
Rating:
1.0

Didn't know when it closed so had to rent truck for another day.

Joyce Abbott  |  Online Move In 
Rating:
3.0

U-Haul.com needs to have storage unit info and cost pre-populated by the sales person into the clients account. You could avoid significant Customer Support calls if the client wasn’t expected to manually add them without really knowing they have to. Thank you, Steve Doerr

steve doerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY BELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSALIE GAIL KEEP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Armstead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamania Maxie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANEMILTON MCCLAIN  |  First Impressions 
Rating:
2.0

I can’t do this . Ok 33.36. I bank!!!!! Doug Armstead

Douglas Armstead  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Malaya Cedeno  |  Overall Experience 
Rating:
5.0

The staff are very professional and answer all my questions

elanda sherman  |  First Impressions 
Rating:
5.0

Having access to literally be able to unload with parking inside the facility was absolutely a great idea. It cuts a whole lot of back/forth time.

Cassandra Curtis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO LUIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYN ELIZABETH SOVA  |  Overall Experience 
Rating:
2.0

The storage unit door to get into building has been broken for about 2 weeks and its not secure.

Marcy cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc ellis  |  First Impressions 
Rating:
4.0

The issuing of storage was confusing because their system wasn't update with correct available locks.

Barbara Farrier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatika Dailey  |  First Impressions 
Rating:
5.0

Very spacious building with lots of storage units.

Andrew Beamon  |  Overall Experience 
Rating:
4.0

Your reps need some training in customer service and your wait times are extreme at times. Great storage facilities excellent access I would use you again.

LOVELL DUBUIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary brodin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Kreager  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Hudson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Van-Tilburg  |  Online Move In 
Rating:
5.0

Thank you for the great service for the recent storage rental and for my last two truck rentals.

David Beeman  |  Overall Experience 
Rating:
3.0

Staff at storage unit were unprofessional and seemed bothered by customers' presence.

Rachel Wortmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shweta Chandra  |  Overall Experience 
Rating:
5.0

Jordan is great and I love that she takes so much pride in keeping the facility super clean and free of pests and also safe!

DAVID SOLIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Caldwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Card  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA LEIGH SYMMES  |  First Impressions 
Rating:
5.0

Jordan Martin was very professional, knowledgeable and helpful in assisting me with my moving needs.

Timothy BARBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO LUIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID A HOLSTEIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russ Bolton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory Trimmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY Ahlgren  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy Suggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Schaefer  |  Online Move In 
Rating:
1.0

I had the worst loving experience with this uhaul place. Granted they were busy but there is no way i should have had to wait in a 10+ people line to pick up. Then once i finally got tot he storage place my access code did lot work. No one was answering on the phone so i had to go back over uhaul just to wait in line to receive a card that i already should have received. I then went back into the storage facility only to find out that the locker i rented was already in use and locked. Very inconvenient and stressful day and this facility just made it harder

DESTINY SIMONE PHILSON  |  First Impressions 
Rating:
5.0

I would make sure the restrooms are checked cleanliness

Tamala Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaunte Baker Jr  |  First Impressions 
Rating:
5.0

After driving for 2 days to make it to our destination and being wore out when we got in all the staff was very friendly and helpful and understanding.

BRANDY RAMLOW-FRAZIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan McIntyre  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brooke mayo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Trimmer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alan Kaminski  |  Overall Experience 
Rating:
3.0

We disarmed the unit outside (or we thought) but the unit alarm still went off. But it quickly went off and we were able to move in. Just a learning curve I guess.

SHELBY IRVIN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine Bourdon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Kendrick  |  First Impressions 
Rating:
4.0

I chose a storage unit online and when I went to store my items it was much smaller than I had anticipated. The staff helped me secure the correct size unit and was extremely helpful.

Tami Hayes  |  First Impressions 
Rating:
3.0

Need to give 24-hour access codes when renting the unit

Kelly Warner  |  First Impressions 
Rating:
5.0

Thanks guys 👍

Sandy Hillesheim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN FRANSTED 
No reviews have been submitted for this location.

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