They were very busy and the guys working did a great job getting everyone what they needed!
Jennifer M | First ImpressionsCustomer Reviews for U-Haul Storage at Jolly & Cedar
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None at this time.
ZANDRA T | First ImpressionsSale person very professional.. ANGEL
yvonne m | First ImpressionsThe whole employees treat me with respect n professionalism they always work hard when I was around there n attended the clients always with lots of respect..they were very helpful
juanita h | Overall ExperienceStaff was undertrained
Linsay R | First ImpressionsWe liked it. We were supposed to get the free first month on the storage but never got it though, only complaint
DQuan H | Overall ExperienceManager Jordan was great, always helping us and very understanding. 10/10 experience. Thanks !
Matthew A | Overall ExperienceGood people
Tavaris C | First ImpressionsStaff rarely answered phone. Harassment when even 1 day late on payment.
Zachary M | Overall ExperienceWe aren’t leaving, getting a bigger room.
Sam S | Overall ExperienceUpon making reservations, I was not informed that the size storage would be broken into 2 units next door. Upon arrival they thought me reservation was for Waverly Rd & St Joe Street, when in reality it was for South Cedar St, Lansing, MI. The check out was easy & the technician was polite & courtest. .
Ida R | Overall ExperienceWhy did you all charge my account $10 this month after I paid my storage
Apryll A | First ImpressionsFacility was wonderful but poor customer service is never excusable and the facility cannot make up for it. Made at least 8 calls to try to resolve that I had moved out of the facility prior to new billing cycle and that my keys and pass card had been handed to an employee in the office 5 days later. My keys were "lost" and no notes put in system. 4 times I was promised a call back that never came. Very disappointing from a company I have been loyal to with all my moves; every past experience was 5 star but I cannot tolerate poor customer service.
Joellen A | Overall ExperienceAlways great service
Levunda A | First ImpressionsSeveral times I will call throughout the day. No one would answer the phone when I had questions and a few of the employees when I went up there was extremely rude. The only person I’ve ever had good communication with was Jordan
qumane w | Overall ExperienceI received the wrong size. With the uhal office closed, I had to pay for a truck for a other day.
Taylor S | First ImpressionsI have used UHaul over the past 45 years. No matter what state I live in….UHaul is the ONLY storage place I’ll ever use.
lena h | Overall ExperienceI would not recommend calling to reserve a spot. The phone service you is not Accurate. Twice I was told I could reserve a spot at 2 different locations and when I got there the size unit I wanted was not available . I was not happy . In the store the employees are great.
joan s | First ImpressionsStaff made my moving stree level go down. I felt good after leaving. Thank you
Tara M | First ImpressionsExcellent customer service and very helpful staff, staff goes above and beyond helping us the customer.
Carlos O | First ImpressionsI would appreciate a different 2 step process to access the building
Ida R | First ImpressionsSorry but all my other experiences where great with uhaul except this one I paid they gave me money back that I didn’t ask for told me it’s okay it’s taken care of nothing was done late fees pulled up and up because they didn’t change to correct amount. Sorry but this experience 1 star if that I lost all my stuff because of their miscommunication
Arthur L | Overall ExperienceThe staff was very helpful and made things easy
Analicia R | Online Move InI just wish I could have been closer to the door
Patricia T | First ImpressionsThe representative Amgel who helped me was very knowledgeable about the storage units. He helped me pick the appropriate one for my size things. He was extremely polite. I would recommend going here for your moving needs.
LINDA E | First ImpressionsAs I say. Everybody here is super professional they make me feel like home.
juanita h | First ImpressionsMy experience with this facility was a nightmare. I was under the impression the facility would be 24 hours, oh how wrong I was. I arrived around 9:40 to store my belongings, followed the instructions to gain access, started unloading only to find myself locked out of the storage facility. I attempted to call the GM with no success. I even sent a txt message as was suggested by the GM, to date I still have not received either a return call or a txt. I also called customer service as well as the alarm company. Neither were helpful. I would like to say that the ladies from customer support, although not helpful, were extremely professional and calming during such a chaotic event. I still have to figure out how to get my stuff from the other unit as it was locked by someone.
Jerry D | Online Move InA homeless dude was camping out in the restroom. He does that frequently apparently. Not really a secure facility. Other than that, the staff was helpful and the place was clean.
Alexis S | Overall ExperienceI have been here for a couple years and always satisfied
Jamar D | First ImpressionsWhen I first was assigned to move in, the unit I was assigned was occupied, and nobody was working in order to assist. We had rented a U-haul and it needed to be returned or we would be charged. It took several hours to get the matter resolved, and to locate another unit. I contacted the manager 3 times to transfer ownership to the new unit. I communicated by phone, text, and email. The unit was never transferred, and every time I went to my unit, the alarm went off. Very frustrating and none professional.
jamie r | Overall ExperienceThe storage I was rented originally was not available, causing a delay in the return of the vehicle that had been rented in order to take time to be assigned another storage getting to back of the line to notify the staff. The place was clean staff friendly but the assignment of space, was the issue. We unloaded to move to that space only for it to have been rented to someone else and then given something in another section not where wanted to be.
angela p | First ImpressionsJust wish you prorated cause only had unit for nine day this month before moving out So I paid over $150 for nine days for unit
Joey e | Overall ExperienceThe staff was very rude and didn't explain the payment process well. Their customer service skills was horrible.
monique m | Overall ExperienceJordan Martin went above and beyond
Chris V | Overall ExperienceThis has been the best storage unit that I have ever used. I was able to sign a n agreement and was given 48 hrs to remove my items for free after having owed 600.00. UHAUL is the BEST
brooke m | Overall ExperienceGreat staff
Katherine S | First ImpressionsDidn't know when it closed so had to rent truck for another day.
Joyce A | Online Move InU-Haul.com needs to have storage unit info and cost pre-populated by the sales person into the clients account. You could avoid significant Customer Support calls if the client wasn’t expected to manually add them without really knowing they have to. Thank you, Steve Doerr
steve d | First ImpressionsI can’t do this . Ok 33.36. I bank!!!!! Doug Armstead
Douglas A | Overall ExperienceThe staff are very professional and answer all my questions
elanda s | First ImpressionsHaving access to literally be able to unload with parking inside the facility was absolutely a great idea. It cuts a whole lot of back/forth time.
Cassandra C | First ImpressionsThe storage unit door to get into building has been broken for about 2 weeks and its not secure.
Marcy c | Overall ExperienceThe issuing of storage was confusing because their system wasn't update with correct available locks.
Barbara F | First ImpressionsVery spacious building with lots of storage units.
Andrew B | Overall ExperienceYour reps need some training in customer service and your wait times are extreme at times. Great storage facilities excellent access I would use you again.
LOVELL D | Overall ExperienceThank you for the great service for the recent storage rental and for my last two truck rentals.
David B | Overall ExperienceStaff at storage unit were unprofessional and seemed bothered by customers' presence.
Rachel W | Overall ExperienceJordan is great and I love that she takes so much pride in keeping the facility super clean and free of pests and also safe!
DAVID S | First ImpressionsJordan Martin was very professional, knowledgeable and helpful in assisting me with my moving needs.
Timothy B | First ImpressionsI had the worst loving experience with this uhaul place. Granted they were busy but there is no way i should have had to wait in a 10+ people line to pick up. Then once i finally got tot he storage place my access code did lot work. No one was answering on the phone so i had to go back over uhaul just to wait in line to receive a card that i already should have received. I then went back into the storage facility only to find out that the locker i rented was already in use and locked. Very inconvenient and stressful day and this facility just made it harder
DESTINY S | First ImpressionsI would make sure the restrooms are checked cleanliness
Tamala S | First ImpressionsAfter driving for 2 days to make it to our destination and being wore out when we got in all the staff was very friendly and helpful and understanding.
BRANDY R | First ImpressionsWe disarmed the unit outside (or we thought) but the unit alarm still went off. But it quickly went off and we were able to move in. Just a learning curve I guess.
SHELBY I | Online Move InI chose a storage unit online and when I went to store my items it was much smaller than I had anticipated. The staff helped me secure the correct size unit and was extremely helpful.
Tami H | First ImpressionsNeed to give 24-hour access codes when renting the unit
Kelly W | First ImpressionsThanks guys 👍
Sandy H | First Impressions