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Cindy Toledo | First Impressions
Customer Reviews for U-Haul Storage of Smithtown at Bellemeade Ave
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a genuinely great experience with U-Haul in Smithtown and stored my belongings in a unit for almost two years after a move from Michigan. The loading dock of building C made everything so easy to move. The facility was always clean, including the bathroom. I have told many people about this storage location and will continue to share my great experience.
Bryan Baker | Overall ExperienceGreat storage for reasonable price, would recommend
Damian Minter | Overall ExperienceUhaul has been great to work with and your employees at this location were phenomenal!
Craig James | First ImpressionsThe location is safe and clean. The staff was always helpful when I called and needed assistance.
James Traynor | Overall ExperienceBeen here for years. Great facility
MARIA SAMET | First ImpressionsThe guy at the location on Nesconset Highway was very friendly and accommodating. He explained the rates and made it easy getting everything set up.
Robert Zagaria | Overall ExperienceAlex helped us at the office. She was extremely helpful and git everything set up very easily amd stress free. O would definitely recommend this Uhaul facility and if Alex is available she would also be highly recommended.
Jennifer Hoock | First ImpressionsIf there is a men’s room it’s needs better signage!
James Shutowich | Overall ExperienceThe storage is clean and easy to reach anytime. I will recommend this U HAUL STORAGE. I will rent again someday.
Luz Belarmino | Overall ExperienceMy unit was robbed and you didn’t help
Anthony Robledo | Overall ExperienceBathroom toilets seat was always busted barely had toilet paper in the men’s room but always stocked in the women’s. Other than that it was what it was a storage facility
NAPHTALI MARTINEZ | Overall ExperiencePrice hikes were ridiculous
David Berg | Overall ExperienceWe had the storage unit for over 3 years It was an excellent experience the entire time!!!
Jennifer Fondacaro | Overall ExperienceThe facility in Smithtown is well run and well maintained. I had a unit there for over a decade. In that time, U-Haul acquired the property. U-Haul made it better every year, and management and staff running this location remotely are friendly, responsive and professional. They make the experience smooth and solve problems quickly. Thank you!
HENRY ALFANO | Overall Experienceperfect in respects except that the access panel on the left side of the entry door is not working properly snd requires sometimes three tries to have the door open. This is for building C
Irwin Cohen | First ImpressionsAlexis was very friendly and helpful with picking my unit. i appreciate your help i hope this gets back to you
lianna rivera | Overall ExperienceEasy access with huge elevator
STEPHEN STROM | Overall ExperienceStaff at both the departure and arrival UHAUL. places were very knowledgeable and efficient. This made my move very easy.
PHILIP ALIBERTO | First ImpressionsWhen I went in store Jennifer assisted me and she was very helpful and answered all my questions and then some
Vincent Drago | First ImpressionsJennifer and her team were a pleasure to work with. The storage facility was very clean and safe. Would use Uhaul storage again.
Alec Trinidad | Overall ExperienceFront doors are having some issues but other than that everything was good.
John Fazekas | Overall ExperienceExcellent facility and Jennifer M is a great asset to U-Haul.
DAVID LIEBLING | Overall ExperienceUse you all the time. I volunteer in the community with several different organization utilizing your trucks, trailers and storage. Your staff is so helpful.
WILLIAMCHARLES IRMSCHER | Overall ExperienceVery easy very pleased
Matthew Currie | Online Move InThe whole UHAUL operation including truck rentals, and storage rentals is very convenient. My experience was great. Thank you.
Keith Harvey | Overall ExperienceI had this unit for my pharmaceutical products for many years . I would highly recommend this storage place .
Linda Braga | Overall Experiencehallways are a little tight to move big furniture through.
John Fazekas | First ImpressionsNo light inside the storage unit. No one was ever in the office for assistance
KAREN ROBINSON | Overall ExperienceThe staff was very pleasant and knowledgeable!!
Tuula Jonkka | First ImpressionsHi! Other than the storage facility being an IDEAL, the staff named Jennifer and Kyle have been very helpful and courteous. The rent is very reasonable. I have been renting trucks from them for the past 11 years. Thanks for meeting my storage needs in a manner beyond my expectations. 😊😊😊😊😊
Syed Ali | Overall ExperienceAlthough a 3 day grace period should begin *after the due date, not on it! Therefore that's only a TWO day grace period.... And I wish there was still staff and an office in Smithtown, but I understand it's difficult... Otherwise your staff and facilities are excellent, thank you.
Stephanie Pavlidis | First ImpressionsHad a problem with the bay door. staff was nasty.
len montlack | Overall ExperienceI called to make my reservation for a storage of 5x8x8 and was told it was on a ground level with climate control. That it would be $79.99 each month with the first month free. That was not the case when I got there, and they refused to even help me told me I needed to go to another location and the cost is $116.00. I will be looking for a new place as I will never use Uhaul again
donald delaney | First ImpressionsI was not happy when the the excellent staff was removed from the Smithtown building, it was great to have those people there. Also not happy new locks were forced upon us, and a three day grace period does not include the actual date due, but I appreciate the efficiency and access otherwise.
STEPHANIE PAVLIDIS | First ImpressionsExperience with the people there were very nice ,they help me with everything I needed and the truck ran smooth like it should
Jeanna Castagnaro | First ImpressionsSuper impressed. Bought the unit online and moved in within the hour with no problems. Great system!
Jacqueline Schroder | Online Move InStaff was always friendly and helpful
Thomas Falciano | Overall ExperienceMinor conveniences can go a long way for customer satisfaction. Pls keep all swipe-in security key pad on the RIGHT SIDE of each doorway. Thanks for your service
Ross Myers | Overall ExperienceI cannot be more pleased with my experience. I had many items left in a 26’ U-Haul truck that I needed to put in my 10x10 storage unit. I was worried about having a large truck and moving everything into the building, but was surprised and relieved to see a very large truck loading dock specifically for this purpose! Hand carts next to the door we’re also very helpful. I am extremely pleased. Instructions to access the unit were clear and easy to understand.
Bryan Baker | Online Move InJennifer Morales is a great asset to Uhaul. She takes great care in your clientele with professionalism and care
Peter Mielach | Overall ExperienceYour call center is full of the most obnoxious people I have ever dealt with. They are insulting and rude. And it takes forever to get through. My trailer was stuck in the ice and rather than simply tell me that I could unhitch it and pull it out, they talked to me like I was a dumb POS and said they couldn’t help me with roadside assistance… I spent hours damaging my property and my car trying to do something that would have been easy if you actually cared about your clients. They gave me some BS story about how they can’t give me any advice for “legal” reasons. I will NEVER use your company again unless someone calls and assures me this was a big mistake.
Courtni Hale | Overall ExperienceThe staff at the site were great. The CALL CENTER is HORRIBLE!!!! Rude, condescending nasty people who clearly enjoy making life miserable for others.
Courtni Hale | First Impressionsfriendly and courteous staff. So far everything has been good
Edwin Christian | First ImpressionsFirst impression great
PHILIP ANTOCI | First ImpressionsJust wish I had reserved a bigger unit because the move yesterday was trying to fit everything in. Whereas it could have been easier if the unit was bigger. By that point we already moved a fee things so to try and switch it all around we were over it. Other than that everything went well.
Cassandra Erdman | First ImpressionsThank you for a great place to store my things!
Mark Lang | Overall ExperienceThe staff that I dealt with at this facility restored my faith that people actually care and know how to handle customers needs. Wonderful staff. I would recommend this facility to everyone that has a need for it.
Nicolle Haniquet | Overall ExperienceStaff is always cheerful and eager to help! By far the cleanest storage facility I have rented from.
Alexis Losito | Overall ExperienceI am so impressed with this facility...access is easy & its conveniently located. It's very clean & well maintained I would recommend it to anyone!
Jacqueline Norrito | Online Move InRenting the storage unit was the easiest part of my move! Smithtown UHaul employees were informative, professional, patient and helpful. The unit itself is immaculate, well lit and convenient. I strongly recommend smithtown UHaul storage units!
Margaret White | First ImpressionsI came in because of an advertised price and when I asked for the price they told me that I needed to go to a different facility because they didn’t have anymore of the current facility and the price was going to be $50 more than the advertise price
adam feller | First ImpressionsEvery single step of my reservation was fraught with mistakes that made my entire move a complete headache. You're "unmanned" facilities are a nightmare. I'm telling everyone I know Uhaul is a disgrace.
Ross Myers | First ImpressionsThank you for your help and easy rental process!
Mark Lang | First ImpressionsCan’t fully rate my experience , just moved in 2 days ago, so far is okay.
Yevgeniy Semeykin | Online Move InFriendly staff, efficient & speedy process!
martin gross | First ImpressionsThe phone customer service is abhorrent. I was on hold for more than 50 minutes and was cut off. I had to drive to a different facility to make changes.
Sharon Deland | First ImpressionsEverything worked out lovely. Thank you!
Antwan Williams | First ImpressionsAbsolutely awful experience finding the unit, reaching out for assistance on figuring out why I was unable to access the elevator only to be told I’m in the wrong building even though I unloaded.
AMI LEVI | First ImpressionsAlexis and Jennifer were exceptional, they helped me out tremendously, i was in quite a bind. Alexis explained my options and made transaction go smoothly. They are a asset to your company. Well done!
Thomas Falciano | First ImpressionsEasiest process to get the unit. Building looks brand new, is extremely clean and convenient,
Alexandra Cella | Online Move InI could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravation
Doug Gordon | Online Move InJennifer Morales is awesome
Peter Mielach | First ImpressionsI paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!
Margaretrose M Zabeline | First ImpressionsI always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extra
Donna Gallaway | First ImpressionsTrying to close out unit was a bit crazy. They couldn’t find my acct. all ended well however.
LORRAINE SHALLOW | Overall ExperienceThanks very much — you guys have been great!!
CRISTINA O`KEEFE | Overall ExperienceVeryconvenient location. Very good in all respects. Thank you. Jeffrey Wiesen
JEFFREY WIESEN | Overall ExperienceBecause of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....
Jesse Adams | Overall Experienceprices for storage rooms are way to high.
Edward Dorazio | Overall ExperienceThe employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!
Frederick Bossert | Overall ExperienceVery helpful and professional. Great service
Ronald Greco | First ImpressionsExcellent storage, great staff and ultra clean.
Mike Nadraus | Online Move InThe facility is clean, secure and climate-controlled. Excellent Experience.
neil sanders | Overall ExperienceGreat people, service and facility.
Donna WERTER | Overall ExperienceThe facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phone
Evan Martinez | Overall ExperienceAt first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Thanks.
ANTHONY SETTINERI | Overall ExperienceWell, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.
ANTHONY SETTINERI | First ImpressionsThe access card would not give me access thru the back of building.
Ludwing Castro | Overall ExperienceGreat Customer Service
neil sanders | First ImpressionsExcellent facility
CHRISTINE DAURIZIO | Overall ExperienceJennifer is awesome!
Jessica Kearney | Overall ExperienceThe cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.
PETER LUHRS | Overall ExperienceYoung man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria Samet
MARIA SAMET | First ImpressionsYour staff does not communicate well with customers nor with each other regarding customer accounts
Kein Pettus | Overall ExperienceA light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Thanks
gary pedersen | Overall ExperienceGREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.
tom giambalvo | ReservationWe had a much better experience here than we’ve EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.
Joseph Arias | Overall ExperienceAwful stood a waited forever after being told someone would be there to get our belongings into a storage unit. Had to go to another place and then back to another place to drop off truck. Very unhapp
Linda Cottier | ReservationFinally after 3 days got someone to get my card working
Perry Baldwin | ReservationStaff were very helpful and the facility was cool and clean. I was a customer for over 3 years and was in two different units. However the lighting was much better in the larger unit we rented.
JOSEPH DECRISTOFARO | Overall Experience