Customer Reviews for U-Haul Storage at 19th Ave
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

300 reviews

9404 N 19th Ave   Phoenix, AZ 85021

(602) 944-6971

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(602) 944-6971

9404 N 19th Ave
Phoenix, AZ 85021

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only thing that I didn't like was the fact that there wasn't any trash bins.. other than that I didn't have any problems or issues with anything or the staff.. they were all very friendly and helpful with any questions or problems that arose or that I had.

TERRESA MOORE  |  Overall Experience 
Rating:
2.0

They have the phone bypassed to the customer service number. Tried to call the office to get answers to questions and you never can get anyone in the office on the phone. I was out of state so I could not go into the office personally.

Melissa Burks  |  Overall Experience 
Rating:
5.0

I LOVE UHAUL

victor de la cruz lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAry Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia Ryan-Bell  |  Overall Experience 
Rating:
5.0

Fernando,, at the 19th Ave & Hatcher /Phoenix Arizona U-Haul facility was outstanding exhibiting great patience & know how along with skill & great communication skills and an unconquerable spirit with the ability to go from obstacle to obstacle without loss of enthusiasm.

Martin Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shani Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gonzalo pantaleon  |  Overall Experience 
Rating:
5.0

Appreciate allowing extended gate access while I was moving out. They have significantly upgraded their security and there is no longer anyone on premises after hours. I would definitely rent storage at this location again. Uhaul was much more affordable than my storage with a different company a few miles away.

Kim Boss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvonne Booker  |  First Impressions 
Rating:
2.0

Everyone I dealt with that was involved in the Uhaul company, from each store was not helpful. I was given the wrong info on multiple occasions and was under a lot of stress as it was. They all lied to me and promised promotions that I wasn’t eligible for

Jasmin Wheeler  |  First Impressions 
Rating:
5.0

I have worked with U-haul before in some of my moves. Never have I received the efficient and professional and very customer service-oriented service, I did this time around. I am very satisfied. I am even satisfied with the prices. I did expect to spend a lot more than what I did. And I also received a lot of bonuses as far as my purchase of just initially a renal of a truck. I am now storage unit inclined, as well, and I do appreciate all your assistance to make my move that much less stressful. Thank you! This move was to clear out my mom's passing and so your help with this transition is greatly appreciated on behalf of: Irene A. Mootispaw R.I.P. and family.

Vera Lune Griego  |  First Impressions 
Rating:
5.0

Awesome in every way, security, affordablility, what you actually get. Obviously reviews are everybody's own opinion but this place is one of the best deals around

justin wilkins  |  First Impressions 
Rating:
1.0

The elevator was always broke it was extremely inconvenient and this was the worst Uhaul I have ever felt with could not wait to get out

Melody Barnette  |  Overall Experience 
Rating:
3.0

never answer phone and unit had spider webs

WILLIAM MILLSAP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALCOLM POINTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robertjohn rose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE ROMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK EDMONDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Navarrette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfonzo CHapman  |  Overall Experience 
Rating:
1.0

Everything was great with the facility itself. Kurt was very nice. I didn’t appreciate that Uhaul, as a company, offered a free month credit to store at”any Uhaul facility if needed.” Then when I scheduled movers to drop my stuff off, the lady tells me, dismissively, “we don’t honor that.” Poor experience, and $200+ in missed savings stings more when you just spent a ton of money moving.

JESUS NEVAREZ  |  Overall Experience 
Rating:
2.0

I expected more from U-Haul. We were only told that the elevator had been broken "for months" after signing a contract on a second floor unit and going to the storage location and attempting to move into the unit. This was after the app sent me to the storage location which is separate from the office location. Then when I asked about moving to a unit on the first floor or ground level even without climate control the associate tried to get me into a unit that was far bigger than I needed for of course a much higher price. I felt she was trying to upsell me and force me into a unit that far exceeded my needs as a customer to pad their bottom line. The elevator shaft and stairwell were full of dead leaves and debris. There was a bag of garbage outside the door to the units on the first floor. The facility felt poorly kept and felt sketchy. The borded up windows on the building on the way in didn't help.

Jessica Feuling  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOHN DUNN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELOY DIAZ ACOSTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Halvorson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicole powell  |  Overall Experience 
Rating:
4.0

I feel that for storage that if a renter is moving out with time before they would need to pay another month rent, that they should be able to get a return of unsed rent for the time frame they have left on the rent.

Scott Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilberto Beltran  |  Overall Experience 
Rating:
5.0

U-Haul is family oriented to have the best people.

TRACY RICHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Cruz  |  First Impressions 
Rating:
5.0

I was in and out in minutes. I was pressed for time and thought I was going to be in there for at least 45 minutes trying to get a truck plus a large enough storage unit, at the lowest price. Honestly I didn't think it was going to be possible, but thanks to the STORE MANGER! My stress was gone! She was there by her self, she was professional, understanding, and helpful. She went above and beyond the call of duty to get me exactly what I needed for a successful move. I drove all the way from SD, CA to put my things in storage and I had less than 4 hours to work with, I thought uhaul was gonna be the hardest part of my mission but it really was the easiest. I was very happy with my experience at this uhaul with this manger hands down!! Thank u. 19th Ave and Hatcher in Phoenix AZ and look no further.

DENISE SMITH  |  First Impressions 
Rating:
5.0

I was a tenant for over three years. I found the service and overall experince to be exceptional

james sutphen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Weebothee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN MANNING  |  Overall Experience 
Rating:
5.0

Michele is married at 27, she knows how to relax under pressure.

TRACY RICHES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda Vidonic  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Hill  |  Overall Experience 
Rating:
5.0

Very nice and clean and when I had a question I would call and the staff were all very helpful

Dorey Carrillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN MANNING  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MICHAEL BEHNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabatha Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Coy Shupe  |  Overall Experience 
Rating:
5.0

Very helpful and friendly guys . Great service THANK YOU

Juan Chairez Beltran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nicole powell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERESA AMABISCA  |  Overall Experience 
Rating:
1.0

Robert was so friendly with a humorous personality. He was welcoming and knowledgeable. I give him 10 stars...

Tabatha Bell  |  First Impressions 
Rating:
3.0

I wish I was told I couldn’t get out the storage unit after hours I was stuck for a long time and still cant seem upgrade

ARCELIA CENICEROS  |  First Impressions 
Rating:
5.0

TOMMICA WAS KNOWLEDGEABLE AND FRIENDLY. SHE OFFERED MANY ALTERNATIVE SUGGESTIONS TO SOME dilemmas, since I am not a resident of Phoenix,

Marilynn Boatwright  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jasmine Glass  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donny Thomas  |  First Impressions 
Rating:
1.0

I closed the account and paid the month I left and you guys kept it open and continued to charge me for a whole year

Cassandra Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Wilfong  |  Overall Experience 
Rating:
5.0

The only reason the office hours weren't convenient is because of me and my schedule...so that's not really a fault of the site. I work graveyards... and I am not convenient.

JENNIFER SIMMONS-JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorey Carrillo  |  First Impressions 
Rating:
5.0

Despite having worked at the U-Haul corporate office for almost 15 years, this was my very first time renting a U-Haul storage unit. The staff was super friendly, helpful and supportive throughout my moving experience. Good job, guys!

Scott McNulty  |  First Impressions 
Rating:
1.0

I keep getting calls almost daily and certified letters about my storage unit I cleared out well over 6 months ago, no matter how many times I ask not to be bothered I am told by the rep, its something they will continue to do because of how coperates system?!!

Cibola Henderson  |  Overall Experience 
Rating:
2.0

The storage was locked n I had to go back twice n I was pressed for time

Regina Robinson  |  First Impressions 
Rating:
2.0

I had my space years B4 uhaul bought the facility. You messed up my billing a couple of times until I showed up in person to find out it was your mistake , the hours changed a couple of times which made it difficult to access my tools & worst of all you have continued to raise my rate to the point I had to relocate , same size space , right up the street , better hours of operation 19.65 mo. Compared to 64.59 ...... Which is ridiculous!!!!!! The only good thing about my experience was you seemed to finally get rid of the homeless folks that were around at all times of the night but that made it worse overall due to limited hours of use ....... I would never rec. This facility , rude staff at the rental center , prices way out of line my only regret was not moving sooner , I feel like an idiot trusting uhaul to be fair in there pricing , I now won't even rent a truck from you again

PETERJOHN DENEVI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Hanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chiante Mathis  |  First Impressions 
Rating:
1.0

The 5x10 unit that I am renting needs to be addressed. It appears that people have tried multiple times to break into this unit. And instead of correctly fixing the locking device Uhaul has screwed on a type of sliding device that does not close properly and it is not properly attached to the slide up door. I am afraid that this unit will be broken into. Please address this immediately. Also, this is the 2nd time in 2 weeks that I have rented a truck from Uhaul. Both times Uhaul has had the incorrect amount of gasoline reported on the rental paperwork. Both times Uhaul reported there was more gas in the trucks then what was really in them. This seems to be an issue, I wouldn't chalk it up as a coincidence. So whether you need to retrain your staff on how to properly read the gas gauge or properly check in the trucks and verify information, something needs to happen. I have been a Uhaul customer for years, literally since 1989. And I can say that I am thinking about changing to another company.

Rochelle Lee  |  First Impressions 
Rating:
3.0

I didn't have a problem there a few bumps but the staff got it under control in only 3 days

BRENDA ARGO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Ramon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Megan Colley  |  First Impressions 
Rating:
3.0

Wasn't what I had wanted so we canceled

Eduardo Miller  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexis robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Mallory  |  Overall Experience 
Rating:
2.0

My unit had been vandalized and they wouldn't make necessary repairs. My door was damaged and had to fight to get it locked and harder to unlock. It is bent in at the metal plate to where the holes don't line up properly. I was told there was nothing they could do but offer a different unit. I am sorry but they could have replaced the door.

Paul Townsend  |  Overall Experience 
Rating:
5.0

The two girls that worked with us were friendly and helpful.

Kenneth Jahner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON YATES  |  Overall Experience 
Rating:
5.0

None

FERMIN DUARTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID AUTHER  |  First Impressions 
Rating:
3.0

The rates are to high now and you stopped 24 hr access which are the main reasons I rented with Uhaul. Good paying customers that have been with you for years should not be penalized for customers that are not able to obey the rules and ruin it for everyone else.

Lisa Pehota  |  First Impressions 
Rating:
2.0

I was never late making a payment they took my lock off and replaced it with a new one and when I was moving out I noticed it was not now I left it some of my items where missing all three of my tvs where missing a tool box with all my tools and some items as well once I moved in to the unit I didn’t return to it til it was time to move out

TASHA HARPER  |  Overall Experience 
Rating:
3.0

Hours are fine staff is friendly just too many homeless people and this moment a lot of construction going on other than that a good place to rent

GLEN WALKER   |  Overall Experience 
Rating:
4.0

Access hours are a little bit difficult at times.

Desiree Haywood  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carmelita Olivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID RIPPY  |  First Impressions 
Rating:
1.0

Storage was robbed of over 10,000$ plus personal items which cannot be replaced. Entire storage unit ransacked and destroyed. Bums living in the storage units, actively there 24/7 no matter the closing time. Little to no cleaning whatsoever, junk all over the place usually in every corner you see. Gate is usually broken due to bums consistently breaking it. No security including no security cameras but maybe two in the most inconvenient spots. The staff was unprofessional and never helpful not to mention rude. 10 out of 10 would NOT recommend storing any of your things here bums do not care what it is they’ll steal your family/ baby pictures and anything else they can get there grimy hands on and the workers don’t do anything about it. Most they do is watch to make a show and joke out of it. Had to take it into my own hands to buy another slide lock to my storage unit because not one worker came out to fix the lock the bums broke off. Don’t waste your money. Find a different location or company 🤷🏻‍♀️.

Collin hutcheson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arron Dobbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Herrera 
Rating:
5.0

Customer did not leave a comment.

Faviloa Villarreal  |  Overall Experience 
Rating:
1.0

My unit was broke into. There was drug addicts sleeping on property I had key card and I couldn't get in after 7pm but they slept on property. When my unit was broken into I asked about cameras but the staff said that they hadn't worked for years Trash everywhere no trash bins. This property needs help.

Deborah Campbell  |  Overall Experience 
Rating:
3.0

Well starting off with my unit was questionable sometime promise was in the unit but eventually it got cleaned up and in the end it was very good thank you for your service and I will recommend

Tracey Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN HUYCK  |  Overall Experience 
Rating:
3.0

Staff were helpful at times, I do not know if I would recommend this storage facility. I would tell them to make sure it is clean and that no homeless people are living in the units. The facility had many homeless people living there and wandering throughout the facility over the last year. The place was littered with garbage and not cleaned up on a regular basis. I would not let anyone from our organization go into the faculty alone. I did go there usually in the morning, never in the late afternoon or evening. I went because I had to pick things up we needed for events, etc. even though it was very scary at times and not secure, never knew what or who to expect walking around or what their intention were. Had a homeless man living in unit right across from our units and down isle E were a few more. The smell of urine was very prevalent around our units. It is nice to see that it is finally being cleaned up and do not see the homeless wandering around or living in units. This has been done in the last two weeks.

JOAN SISCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detric Jones  |  First Impressions 
Rating:
4.0

Unfortunately the cost is too high for the units and they do not work with you after being with them for such a long time

SHEILA NOLEN  |  First Impressions 
Rating:
1.0

Drug Paraphernalia all over (I have pictures) Gate broken most of the time Dopers roaming all over the place Vomit, urine and feces on walls and on ground People living in units Poor camera coverage Unit broken into and tons of items stolen and damaged. You will be hearing from me. Jordan Cook 4054133353

Jordan Cook  |  Overall Experience 
Rating:
3.0

Was called out because they said my unit was broken into. Drove over an hour to find out it was the unit next to mine. Had to drive over an hour to get there so just decided to just close it with gas prices the way they are now it was an expensive mistake.

ROSEN MARIANO  |  Overall Experience 
Rating:
4.0

I need to know how I can get access to my unit after hours? Alot of the time I don't get off work until after hours.

BRIAN O'CONNELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darion Roush  |  Overall Experience 
Rating:
5.0

Very nice guys working for you guys and very good price I'm so very happy

Debbie Macies  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jasmine Duncan  |  First Impressions 
Rating:
2.0

Not being able to get a person at the actual location on the phone was maddening!! Waiting on hold for 20 minutes just to talk to a distant service-center person who is powerless to do anything having to do with my immediate location-needs is intolerable. Never again will I be using uHaul for my future storage or hauling needs. Goodbye forever.

SAMUEL TIERNEY  |  Overall Experience 
Rating:
1.0

Not only were people living out of thier storage units and it was the most disgusting location I have seen, but the service rep, Courtney Schwenck, was one of representatives I have ever dealt with. Her flipped attitude and disregard to the people in front of her made the experience tha much worst--i'd rather cancel the unit at this location and sit in a U-Haul full of belongings while trying to find new storage rather than stay to deal with Courtney and the location in its entirety.

MAXINE ARELLANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Wesson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TaBrisia Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Russell  |  Overall Experience 
Rating:
5.0

Thank you! These folks made what was a horrible move into an enjoyable one . First time that's ever happened. Thanks againoo

Anthony Graziani  |  First Impressions 
Rating:
5.0

Every thing good!

richard Webb  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Schauble  |  Overall Experience 
Rating:
5.0

A Lady by the name of Tommica was very helpful showed me the sizes of storage, along with the price range. With the holidays being here soon. I felt no stress and worries about hidden prices. Thank you.

Karen Tsosie  |  First Impressions 
Rating:
1.0

Need to update the access hours on your website. Reserving the space and racing down to the office to do the paperwork ended up being a huge waste of time. I was walking out to go to the space when the U-Haul employee informed me that it locks down at 7pm. Website said 10pm. Got my money back and I am extremely disappointed.

Lisa Valentine  |  Overall Experience 
Rating:
3.0

Very helpful checking in and returning trailer.

ROSEN MARIANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lexis Eason  |  First Impressions 
Rating:
5.0

Thank you Courtney for being of great help in my move to Arizona!

MICHAEL BULLION  |  Overall Experience 
Rating:
5.0

The staff was good and friendly

Mary Gallo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark Boggess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corina Dowdy  |  Overall Experience 
Rating:
5.0

Awesome and friendly

RICHARD MARKS  |  First Impressions 
Rating:
5.0

Great job Courtney! Thank you, Michael Bullion

MICHAEL BULLION  |  First Impressions 
Rating:
5.0

The staff were very helpful

Alberta Horseherder  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julie Jenkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER SINCLAIR  |  First Impressions 
Rating:
3.0

Staff never knew what they were doing. Always had to wait to talk a manager Or come back when they were working. Actually had to take time off of work to do this. most recently The clerk advised me that I was owed a refund and she would try to get it done for me. She didn't so I had to come back and talk to a manager and manager advised I wasn't eligible for refund. Complete waste of time period. So I left to work early for no reason. Would not recommend this location. Very poorly run.

STEVE EVANS  |  Overall Experience 
Rating:
5.0

It was my pleasure renting the space. Everything was perfect. I felt safe and enjoyed the experience. I vote U-Haul as number one place in Phoenix.

margaret flynn  |  Overall Experience 
Rating:
3.0

Guy didn't know what he was doing much less the unit he sent us to was locked. But good otherwise

Jessie Cisneros  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SAIED TAGHIZADEH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WILLIAM ZANDER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Yates  |  Overall Experience 
Rating:
1.0

Security gate was broken on several occasions, auto bill pay did not work every single month despite reaching out for help from customer service.

Joshua Donaldson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie White   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah Campbell  |  First Impressions 
Rating:
5.0

Angel took care of everything! He was professional, friendly, knowledgeable, and it was a positive experience! Thank you Angel!

Marisa Cagnolatti  |  First Impressions 
Rating:
3.0

The outside area was open when coming to the security aspect & the outside area of my particular facility was very dusty.

Johnathan Hampton  |  Overall Experience 
Rating:
5.0

Bad part of my 4 years with uhaul was that I never knew who the Genial Manager was, a new person starting every 6 months. Because of the GM issues I just started going to Angel or April for anything I needed or had issues with and not even bothing with meeting another new GM to just Have to do it again 6 months later. So only reason for me i rate 5 stars is the staff who ran that store the time I rented there and NOT the fill in GM's they'd send in who were horrible at the most basic thing in business CUSTOMER SERVICE!!!! 5 stars goes to April who I remembered staying after 8pm on a Friday when I called to get some help with the gate not working for me. Or the 3 times I got in a hurry and forgot to lock my locker, April called me to ask if I knew it was unlocked and then she put a lock on it for me and every single time that happened she save me from getting my stuff stolen because it was untoched & safe because of April every time. April 5 stars Angel 5 stars Uhaul's fill in GM's and hiring dept 1 star

LEE KENNEDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Gruber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dusty Cornman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Sidabras  |  Overall Experience 
Rating:
2.0

The lady sent me to the whole wrong building. And I called back. I was hold hold the whole time while took the agreement out. Found out out the correct building unloaded ,what things I had. And when I was done, I was still on hold.

Valquit Murphy  |  First Impressions 
Rating:
5.0

Very easy to rent the storage space we needed. Manager was friendly and very helpful.

Donna Hardin  |  Overall Experience 
Rating:
1.0

My original order 721030-00109918 was for a 5' x 15' x 8' Drive Up I made on 07/20/2021 and then when I get there today find out they did not have it available and I had to go with a 5x10 which is significantly smaller than I needed but didn’t have the time to find a location with it. Poor customer service and honestly last time I’m working with U-Haul.

Douglas or Thomas Birge or Meagher  |  First Impressions 
Rating:
5.0

Staff guy was super friendly and quick

Winter Piller  |  First Impressions 
Rating:
2.0

Angle needs to be FIRED

David Jaeger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Sidabras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Cordova  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer Lynn Kraemer  |  Overall Experience 
Rating:
1.0

settled my units to move out....per the manager at the time...new manager months later call me a ghost unit...i thibk your just looking for more money. i settled!! why months afterwards calling me and telling me they will auction my stuff. there is no stuff.

Ghost Unit   |  Overall Experience 
Rating:
5.0

The staff was friendly and knowledgeable, they got me right in to my locker. The were fast with the paperwork and explained everything professionally, I would rent from them again!

Douglas Bane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucilia molini  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fabrienne Lynn akee  |  First Impressions 
Rating:
1.0

Truck was out of alignment, constant pulling and bumpy ride and an un safe truck. Realized that 5 hours into a 30 hour drive. Front tire blew out and it was shockingly scary and they ended up replacing the two front tires. 5 stars for your roadside assistance but the truck was still not safe to drive.

Jason Neeland  |  First Impressions 
Rating:
5.0

Super friendly and extremely helpful staff. Thank you🙂

Elizabeth Sanchez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mariah Smith  |  First Impressions 
Rating:
5.0

I would not change anything working with uhaul

barry smith  |  First Impressions 
Rating:
1.0

I was extremely unhappy with my storage unit. The price for the unit I was renting was ridiculous for the size of the storage unit. I honestly wish I never rented this unit. Online they didn't even have pictures of the units all the had was blue prints which is okay but the unit wasn't even the size that the blue print showed. I wish I had my $64.49 back. Also, the lady who helped me told me that the access to the units were 7 to 7 but on the website and on the paperwork I received say 24 hours access. She said " it's 24 hours in you own a business and you have to have proof. The gates will lock at 7pm. If you haven't left then you'll have to call the number at the gate or wait for another car to enter." They should mention that on the website so people don't get confused. Last but not least, I got a drive up unit and I couldn't even drive up to it because if I even tried I would have broken my side mirrors off of my car. I wouldn't recommend the storage unit to anyone. I am highly disappointed because I don't have the money to try to find another storage unit.

Haley Hibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan Lehrman  |  First Impressions 
Rating:
2.0

Upon arrival they did not have the size of storage unit I reserved online. I had the truck full and movers with me. I had to wait an hour to get my unit while paying movers. They then tried to get me into a smaller unit. My items would not fit in a smaller unit. They then gave me the next biggest size unit that cost more than the one I needed. They gave me a free month and said I would just pay the rate for the size I wanted. When doing paperwork the young kid at the counter said I would have to talk to Manager about that even tho the manager knew and was out cleaning the unit they were giving me. The lower rate was not locked in and my paperwork states I have the higher rate. It is still not resolved but I needed to get my items in storage and the truck back to a different location. All in all a stressful situation and one the could have been avoided. The system is in shambles when you reserve but don't get your unit.

Tana Curry  |  First Impressions 
Rating:
2.0

These units had not been clean in stairwells. There was urine in a 3 jugs meaning it Andy been cleaned in days. The unit itself is great. Smells good will keep my things safe.

Elizabeth Enlow  |  First Impressions 
Rating:
5.0

Thank you for the amazing service provided from customer support, Winslow, and Phoenix agents/locations. I appreciate each one of you for making my move very easy!!

gregory smalls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Carson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malissa Mandy Munoz  |  First Impressions 
Rating:
5.0

the manger was the top of my whole month yesterday he not only help me get into a unit he helped me save more money and time and he was so resourceful I loved his vibe he even offered to help since I was alone and a women I found that amazing respectful it men like him that thisxworld needs more if and business need more of he and his rep at this location deserves bonus and aawaard for all around client customer service

Barbara Denise Green   |  First Impressions 
Rating:
5.0

I like how everything stay the same for the last 8 month that I had the storage. The things were good and stay clean.

Yoanet Jova Vargas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Dlugajczyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianna Ochoa  |  Overall Experience 
Rating:
5.0

Your Manager, Richard is a Pro!

David Jaeger  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

star littles  |  Overall Experience 
Rating:
2.0

The reason I chose U-Haul facility was because it said it had 24 our access to the units. But it does not!

April Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trina Marsala  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teri bush  |  Overall Experience 
Rating:
1.0

Quoted price and booked online. Was told zero dollars. Cool. Got email to come in and sign. The gentleman at the desk made it seem as though he was doing me a favor by giving me a month free, then proceeds to tell me how he "can't wait til all the mask stuff is over, Texas and Florida did it and we are next. It's just like the flu, flu kills bunches of people all the time... " Im just trying to get a storage unit... and he is alone today, I will have to come back another time to get access to my new unit. The experience was not only inappropriate but concerning. I don't want to hear about covid opinions and I want to be able to access my unit. Guess I'll be seeing you all in a few hours again.

Courtney Swift  |  First Impressions 
Rating:
4.0

So the staff in the office are very friendly and helpful however the storage facility off 19th n Hatcher is ridiculous. There are too many narrow turns and is very hard to maneuver around with a trailer.. What I do like is that I have 24 HOUR access because of business relations.

Roger Lagazo  |  First Impressions 
Rating:
5.0

Richard was the best! He was extremely helpful,professional, and kind. I'm so happy I chose U-haul for my storage needs. I will be back when I need packing supplies and propane. Thank you Richard!

kim dubasik  |  First Impressions 
Rating:
5.0

The new GM Richard is really doing a great job bringing back the storage facilities to being a nice safe place to store your stuff or house your inventory for your small business. The clean up he’s done since taking over has been incredible. Spending money to to make sure security cameras can actually see people who might be trespassing and prosecute them shows those who might think about doing something a second thought knowing those cameras got a huge upgrade

Lee Kennedy  |  Overall Experience 
Rating:
5.0

Thank you for the Professional Staff that assisted me..

Rodney De la Rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Fazzaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin Billings  |  First Impressions 
Rating:
1.0

Last year I had my storage broken into a lot of my belongings were stolen and my T.v and other Electronic things I never got nothing back but you guys decided to raise my storage so how can I be happy when you guys our greedy it's a pandemic and I still have to more then I should be .

Jane Yazzie  |  First Impressions 
Rating:
5.0

Very pleased overall except for the amount of homeless ppl that that live there after hours. While they didn't harrass or bother us in any way, it did get kind of Scarry for a female by her self.

Maryke Suman  |  Overall Experience 
Rating:
1.0

Let me first start by saying getting ahold of the direct location is ridiculously difficult. I called customer service 3 times and nobody could connect me. I set up a reservation for my boyfriend to move his stuff into storage, when he arrived at the storage place he was told he wasn’t listed on the reservation EVEN THOUGH I had called ahead of time and spoken to CS and was told that his name was on the reservation and they’d even notate it in the system so there’d be no issues. Then when they finally allowed my boyfriend access, he went to the storage and there was a note on it stating that access was denied due to non payment...obviously they gave us someone else’s storage who hadn’t paid their Bill. I’m extremely frustrated that it’s this difficult but I’m expected to pay $84 every month. Can’t even use the dang unit. I won’t be doing this again.

Emily Benham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mark youngberg  |  Overall Experience 
Rating:
3.0

Online was misleading when reserving my unit. It was not clear that the first month was only if you rent a truck. Wasn’t expecting to pay $100!when I showed up at the office.

Jaime Clifford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debra rapp  |  First Impressions 
Rating:
2.0

My storage was broken in to and alot of my stuff was taken and no one at all could tell me anything at all and couldn't even tell me when it happened and that's why I moved what I had left there somewhere else that's more safe and that has good security that works.

luis almonte  |  Overall Experience 
Rating:
1.0

Employee stole my dead mother’s belongings from our unit. This facility allows homeless people to live onsite which makes and unsafe environment. I have video of an employee going through a unit that lock had been cut due to non-payment. This same employee had at least 15 other storage customer keys that they had because they cut the original. I e sent an text to the General manager and Regional Manager and they did not

EARLINE BROWN  |  Overall Experience 
Rating:
5.0

Great manager!

KAHLIL SCOTT  |  Overall Experience 
Rating:
5.0

I was disappointed to find out I currently do not have access to my storage 24-7 as it is advertised... Because of people wanting to live there -out of storage spaces... To not have an employee there on site 24-7 would make it difficult to enforce certain rules. Hopefully Uhaul will be able to get on top of this issue so people like me who work weird hours can have that 24 hour window to get in & out.

Lynda Danielsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIRKLEON VERWEY  |  First Impressions 
Rating:
3.0

Overall great experience. However, there isn’t anything that stands out as exceeding expectations. It worked for the 11 months I was there. Didn’t run into any issues.

stefaine davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie Celestin-Langlois  |  First Impressions 
Rating:
5.0

Excellent staff at this location

William John  |  Overall Experience 
Rating:
4.0

Tried in October to transfer credit card & storage unit to my daughter who is Deaf was impossible. We live in San Diego. Calling U-Haul and getting to speak at to a real person takes on average 45 minuites. U-haul has no way for a deaf person to communicate with U-Haul remotely. My daughter was finally able to drive over to Phoenix and clean out the storage unit and close our account this weekend (about a month later). Call me for details at 619-855-8083 if you want details.

Jack Fisher  |  Overall Experience 
Rating:
5.0

The two workers were awesome but the storage facility was not up to par

Anna Kryzhanovsky  |  Overall Experience 
Rating:
1.0

The people are great but the outside storage is horrible im sure rats run rapid in this facility. Get a truck find storage elsewhere

Anna Kryzhanovsky  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RICHARD JOHNSON JR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa Panzarella  |  Overall Experience 
Rating:
3.0

I would give the storage 5 stars but I took a stat off for the difficulty pulling in and out of the parking lot. 19ave is a very busy street plus it's a main street running down the valley with bus route and the light rail.. there needs to be another way to pull out of there other than at the crazy weird light.. add a separate entrance & exit access and it would be my favorite storage hands down

Danielle Hunt  |  First Impressions 
Rating:
5.0

I hated to close out my unit but I had to down size from 2 storage units to 1 storage but I would tell all of my friends about ya'll on 19 ave is the best secured place to go

Roxianna Ansel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Pizzano  |  First Impressions 
Rating:
2.0

Upon move in, people were living in their storage units. When addressing the concern for safety and security, the staff ensured me that they'll resolve this. This was not true and for the sake of securing my property, I obtained additional insurance coverage after smelling gas upon every entry to my storage unit, there's trash everywhere, drug deals happened repeatedly and drug dependent pedestrians access to the premises. Unfortunately, the location is not safe and up until my move out date(a year plus later), people are still living out of their storage,etc. To make matters worse, upon moving out the 24hr access to storage was changed without notice resulting in an inconvenient attempt to access my storage unit. I will never utilize this location or recommend it to anyone.

Khamillia Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

russell rhodes  |  Overall Experience 
Rating:
1.0

*It saddens me that I had such an awful experience the lasew days I had a storage with this property. I had literally 72 hours to move out and almost with no notice, had I not gone in there myself. My gate key almost NEVER worked, I had gotten locked in the property, alled the office, used the call button much to my surprise no answer for almost 2 hours which is why I was asked to move out. Crazy I was charged for 24 hour access that I wasn't even allowed to use at times. I had to n pay though, there is a male who n lives on site who is absolutely the rudest individual i have ever met. I wouldn't recommend this property to any I ne, oh did I mention l the units that get broken into and noone sees shot. Althiugh theree was one nice lady who worked there. Just one

Alexis Blendu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette chaney  |  First Impressions 
Rating:
1.0

There is an Employee and I think her name is April who lives in one of the storage units seems to always have access along with her friends that live in their units but a lot of us business owners can’t get in to our units. I think it’s funny she has access to always open the gate when they claim the gate is completely broken but not for her it always works. IF YOU HAVE HAD A BREAK IN I WOULD LOOK INTO MAYBE AN INSIDE JOB WITH HER ALWAYS BEING ABLE TO GET HER AND HER FRIENDS IN AND OUT WHEN CLAIMING THE GATE IS COMPLETELY BROKEN!!!

Lee Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Valenzuela  |  Overall Experience 
Rating:
1.0

My unit was broken into and nobody seems to care!

BRIAN MENDENHALL  |  Overall Experience 
Rating:
5.0

Angel did an awesome job coordinating my storage move!

Terah Keen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

terry lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Sawyer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karen beason  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mohamad Hussain Mohseni  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clarence Jimenez  |  Online Move In 
Rating:
5.0

The only negative I can even say is that when we drove up to the storage facility there was only a sign telling us to go online to reserve and pay for a unit??? This was going to have us on our way to a different storage unit until we spotted a U haul sign across 19th Ave and down a ways...we then thought okay we will ask there....They then were able to sign us up for a storage space...had we not decided to drive across the street we would have ended up going elsewhere. You need to POST A SIGN so people KNOW where to go in person to rent a unit. When we got there the service was great!

Lorelie Olson  |  First Impressions 
Rating:
1.0

The elevator never worked. It should NOT take that long to fix a non-functioning elevator for people who have upper level units. The units always smelled like pee. There were always rats. This storage has a rat infestation problem. I know they tried to reduce it but it was still prevalent

marco carrasco jr  |  Overall Experience 
Rating:
5.0

Store General manager Alex ,Excellent service I appreciate that

JOHNNY SHAIK  |  First Impressions 
Rating:
1.0

I would NOT recommend this uhaul to any one, My locker was broken in to because the clerk behind the counter gave a gate key card to a person that was with me when I opened my account but was not on my paperwork, I was the only one allowed access yet they gave a key card to a person and thus causing my personal belongings to be stolen. The manager Alex was not helpful with any part of this whole process. This place has had many of it's lockers broken in to and it's clear to me that uhaul needs to fire this manager for his lack of customer service skills. A lady who had a little dog there one night had it looked because the manager Alex did nothing to keep a homeless guy who was responsible for her dog getting mauled to death by his pit bull and Alex knew the guy had been trespassed but Alex did nothing about the guy. Uhaul needs to really look in to this store and hire new employees that put the company and its customers first because Alex clearly doesn't give a crap. DO NOT RENT FROM THIS LOCATION !!!!

colten feltrop  |  Overall Experience 
Rating:
5.0

Staff has been great.

Arizona state board  |  Overall Experience 
Rating:
3.0

Elevator didn’t work so I had to wait for over a month and then had to hire someone to move my stuff to another locker to be able to load it up. But the staff didn’t charge me for the extra locker. Very considerate. Thank you, Mike Coburn

Mike Coburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARDITH MCBATH  |  Overall Experience 
Rating:
5.0

Good customer service

Arcenio Martinez  |  First Impressions 
Rating:
5.0

Easy and quick process

BRIAN MENDENHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orlando ruiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDGAR ROLDAN  |  Overall Experience 
Rating:
3.0

When moving in to the second floor of the storage, the elevator did not work so we did have to carry everything up the stairs, besides that it was fairly easy and quick move in.

Robert Purcell  |  Online Move In 
Rating:
4.0

Manager needs more staffing

David Jaeger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Navarrette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota Rambo  |  Overall Experience 
Rating:
5.0

Great service

SALVADOR DE LUNA REYES  |  First Impressions 
Rating:
4.0

Super friendly customer service

EDGAR ROLDAN  |  First Impressions 
Rating:
5.0

Your customer service guy did a great job.....

Jerren Rencher  |  First Impressions 
Rating:
2.0

The staff was super knowledgeable and friendly. The storage facility looks like a homeless camp people living in the small units. My husband was confronted by two people and I saw a guy shooting up.

Jill Martinez  |  Overall Experience 
Rating:
2.0

No I would not recommend this unit to anybody due to the fact of unit behind me was broken into as well as my unit was missing stuff also but I was evicted for the stuff that happened to the other uni

Justin Darcy  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Sandra Sheppard  |  First Impressions 
Rating:
1.0

Your manager picked on me the whole time I was there. Also said no dogs allowed. I saw at least 4.

Missy Ann REEVES  |  Overall Experience 
Rating:
4.0

I really liked the customer service from the manager however one of the girls employed there is really loud and anxious when she's talking to u couldn't sit still. I had problems w the gate card & cod

Rebecca Ward  |  First Impressions 
Rating:
1.0

I was told if I turned in my storage early that I could have some money back for turning it in so we turned it in and they told us we get nothing back had I known they were lying to me i wouldve kept

Alex Fernandez  |  Overall Experience 
Rating:
4.0

Melody was especially helpful when I forgot to lock my unit properly. She safeguarded my unit until I could be contacted.

Larry Murphy  |  Overall Experience 
Rating:
3.0

i estimate that uhaul . the company owes me some money. due to unauthorized withdrawals of funds for services not rendered and pain and suffering incurred .from june thru september 2019.

Alexandre Breland  |  Overall Experience 
Rating:
5.0

Excellent customer service

CHARLENE BILLY  |  First Impressions 
Rating:
5.0

.

TIM MCCLUNG  |  First Impressions 
Rating:
5.0

Thank you very much

DAVID BABEKOV  |  Overall Experience 
Rating:
5.0

close to my house and decent price

Andrew Heath  |  First Impressions 
Rating:
3.0

N/A

GREGORY O'NEAL  |  Overall Experience 
Rating:
4.0

I need to come back today and get my unit back if possible Pete 6024879160

PETERJOHN DENEVI  |  Overall Experience 
Rating:
5.0

The Manager and staff were great and they were really helpful...Thank You

Victor Turner  |  First Impressions 
Rating:
5.0

Great customer service clean property no bugs I can’t complain 🤷🏽‍♀️

Takeyha Whitfield  |  First Impressions 
Rating:
5.0

Outstanding service across the board. Mason and his staff were helpful and understanding and I would definitely recommend them to my friends and family in Phoenix

ROBERT SOARES  |  Overall Experience 
Rating:
1.0

My first floor storage unit is NOT accessable by car. I was forced to drag all my belongings more than 30 feet just to reach the unit. I will NOT recommend this facility to anyone.

Christopher Westberg  |  First Impressions 
Rating:
5.0

ok

juy passalacqua  |  Overall Experience 
Rating:
5.0

Mason & April. Very professional, courteous & efficient dispute the fact they got slammed fro. The moment they opened the doors! Thank You

Dora Cook  |  First Impressions 
Rating:
4.0

Tons of units with a few skinny lanes. There was a commotion in the unit next to ours. Looked like a lady was on drugs and having an episode. That's about par for the area, but the service is great!

Jacob Vollmer  |  First Impressions 
Rating:
5.0

So far, so good! Everything has been very smooth up until this point. Your assistant manager moved me through the entire process, very quickly. You appear to be on top of your game! Good job! - Adam

Adam Freitas  |  First Impressions 
Rating:
1.0

On every level

Victor Hernandez  |  Overall Experience 
Rating:
5.0

Service was amazing. If I ever need storage and/or a moving truck I will definitely be back.

JASMINE TUGGLE  |  Overall Experience 
Rating:
4.0

The customer service at this location was very good and helpful. I noticed that each employee desired to offer a very helpful and friendly approach to customer service. God Bless You

Travis Rodgers  |  First Impressions 
Rating:
5.0

Great customer service

Robert Powers  |  First Impressions 
Rating:
5.0

Thanks to the crew in Phoenix for prompt and polite service with positive attitudes towards all of us in line or shopping. I felt appreciated as a customer and will come back to this U-Haul again!

Toni Koch  |  Overall Experience 
Rating:
5.0

Great customer service & Mason corrected immediately & showed me the difference in storage space the rep over the phone signed me up for vs what I really needed. I will definitely go back in future.

JASMINE TUGGLE  |  First Impressions 
Rating:
4.0

Good friendly people

GREGORY O'NEAL  |  First Impressions 
Rating:
5.0

Like the way I was greeted and how fast and easy it was done I also like the security cameras as day security I hope to be able to do long term thank you for your services uhaul 19 Ave

Charles Milligan  |  First Impressions 
Rating:
5.0

I love this UHaul store. Mason and Katie are great. I would highly recommend this UHaul store to anyone. It is the only place I would go.

Jan Field  |  Overall Experience 
Rating:
4.0

Above n beyoud. Took care of us in heart beat

Philip Curtis  |  First Impressions 
Rating:
4.0

Have no other comments.

LINDA DAMATO  |  Overall Experience 
Rating:
5.0

Great manager helped out with everything.

Alexander Bustos  |  First Impressions 
Rating:
5.0

Mason was amazing, great customer service

tamara velovich  |  Overall Experience 
Rating:
4.0

Always been friendly and helpful.

Shane Farmer  |  Overall Experience 
Rating:
5.0

I'm very satisfied with Uhaul and the staff

steve almon  |  Overall Experience 
Rating:
3.0

The gate was broken (unable to enter) once. Usually it took several card swipes to open the gate. Other renters encouraged me to tailgate the open gate. The unit was nice and clean though.

Katherine WongCarter  |  Overall Experience 
Rating:
5.0

Very helpful staff. Easy to access the facility. Convenient location near the freeway

Maged Auza  |  Overall Experience 
Rating:
4.0

well Maintained and secure. we did not see even 1 bug as we moved out after 7 years of storage, very surprising.

JOSHUA CALL  |  Overall Experience 
Rating:
5.0

Mason & crew were very helpful in getting me set up & returning the 4'x8' trailer I rented. I wish they would've communicated when they put a disc lock on my unit but everything else was great.

Heather Loew  |  Overall Experience 
Rating:
5.0

Recommend this site to everyone. It's great n the people are great.

TAKELA BROWN  |  Overall Experience 
Rating:
5.0

They were very helpful

Kendra Cathey  |  Overall Experience 
Rating:
2.0

This is worst facility I have ever rented from!! Absolutely horrible customer service! To the point of insulting me on two different occasions. So many problems, not enough commmet space.

Randy Youngkin  |  Overall Experience 
Rating:
5.0

I really appreciate your business as well i don't know what would i have done without your services thanks again uhaul

melissa durham  |  Overall Experience 
Rating:
1.0

I never could access gain access with my card I always had issues even if I feel was paid but conveniently other people I wash go in and out all time the gates were never locked conveniently when it w

Shannah sanders  |  Overall Experience 
Rating:
2.0

When we arrived out access key did not work. Once we got a manager's assistance our storage room that was assigned to us was in use!!! Too many people dropping the ball at this Uhaul!!! Get it togethe

reshon hammonds  |  Reservation 
Rating:
5.0

I had a very good experience at the u haul

Christine Otero  |  Reservation 
Rating:
4.0

The staff was very helpful and I appreciate the free month of storage

michelle brimner  |  Reservation 
Rating:
5.0

Very pleased...

Roberta Floro  |  Overall Experience 
Rating:
5.0

I dealt with the same person both check in and out. Don’t know his name but he was very nice and extremely helpful. Very happy with the experience.

Richard Putnam  |  Overall Experience 
Rating:
5.0

One of the few facilities where the units offer interior lights, an excellent feature for people like me that required 24hour access and need to be in and out late at night. No flashlight needed

Richard Russell  |  Overall Experience 
Rating:
3.0

I'm sorry. I called and cancelled my reservation the day after I made it. Please make note of this. Thank you.

Kimberly Frampton  |  Reservation 
Rating:
5.0

.

Donlad Mayrand  |  Overall Experience 
Rating:
1.0

Never

Hope Milano  |  Overall Experience 
Rating:
2.0

When I tried to advise of move out I was told to return my lock and my gate key. I don’t even live in that area anymore. Then you call me and bill me because I can’t get there. Nope. Never again.

Pamela Donahoe  |  Overall Experience 
Rating:
5.0

Good people and sevice

elvand watson  |  Reservation 
Rating:
5.0

No additional comments necessary. Everything was handled very professionally.

GREGORY PETTIT  |  Overall Experience 
Rating:
5.0

nice place

james copeland  |  Overall Experience 
Rating:
5.0

NONE

DENNIS CRISP  |  Reservation 
Rating:
5.0

NONE

DENNIS CRISP  |  Reservation 
Rating:
1.0

Never again.

kimberly frampton  |  Overall Experience 
Rating:
5.0

I gotta tell you Rodrico and his crew are top notch. I came in the store in a bad way needing a storage unit for a month and a van and they took great care of me. I highly recommend these guys. Thanks

ROBERT SOARES  |  Reservation 
Rating:
4.0

Really appreciate the stuff Thank you all

Ruben Ruiz  |  Overall Experience 
Rating:
4.0

had a good experience

Andrea Stiles  |  Overall Experience 
Rating:
1.0

I was evicted during my first month yet u just now closed this! Your staff are all idiots. I was continually harassed by them because of their wrong doings. I will never do business at 19th ave again.

Veronica King  |  Overall Experience 
Rating:
5.0

Melody and Rico were friendly and helpful!

LORABEL ARAOS  |  Overall Experience 
Rating:
5.0

I moved out the day before my next bill was due and I was so happy that they didn't charge me for that next month because I was cutting it close

coty lepkojus  |  Overall Experience 
Rating:
4.0

Issues with gate repair one day

Bob Crews  |  Overall Experience 
Rating:
5.0

A+ service..thank you

Brian Estok  |  Overall Experience 
Rating:
5.0

👌🏼👍🏻

Joe Hesley  |  Overall Experience 
Rating:
5.0

All staff was professional and friendly. Thank you everyone.

Bonita Alvidrez  |  Overall Experience 
Rating:
4.0

My storage space was burglarized and a few items were stolen. I was not satisfied that a thorough investigation was conducted. There was a way for my unit to be entered. I showed it to an employee. :(

JAMES ROGERS  |  Overall Experience 
Rating:
4.0

A little better at customer reaction would be nice and more staff on hand to assist your customers.

David Yazzie 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

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