Comentarios del cliente para U-Haul Storage Voss Rd at Westheimer

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage Voss Rd at Westheimer

Grado total:

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Rene D.
Grado:

Terribly disappointed would never use it or recommend it !

Tony H.
Grado:

The high tech van rental process was difficult for the staff to use. When returning the van, I was not given a paper receipt for charges. Was told receipt would be e-mailed to me, but it did not come. Another problem with your high tech system? I will need to go back today to get a paper copy of the receipt- if that is possible.

rabah T.
Grado:

perfect

MARIA C. | Overall Experience |
Grado:

Excelente service and attention

Kevin M.
Grado:

For me I’ve had the best experience thus far with u haul.

Shanshan L.
Grado:

The truck was very hard to find. There was no parking lot for parking my own car when I drove the truck away. I was charged $20 convenience fee for the reason that I didn't timely do the return mobile verification, even though I returned the truck before the due time. The staff in the counter was very rude. I rented u-hual for several times, but I never had such a bad experience before. I suggest not to rent the u-haul at 2305 S Voss Rd, Houston TX.

Felicia M.
Grado:

El cliente no dejó un comentario.

Joseph W. | First Impressions |
Grado:

N/A

Jerry Y.
Grado:

El cliente no dejó un comentario.

Sriram J.
Grado:

El cliente no dejó un comentario.

Adil H.
Grado:

Never I had a bad experience with a customer service I would never refer anyone to go there

Hatem S.
Grado:

El cliente no dejó un comentario.

Fatoumata M.
Grado:

I never received credit for past services that were due and I had terrible experience with customer services since Diana has left this location!

Tulashi N.
Grado:

The staff member was calm, helpful and understanding of my situation. He made a hectic move a little less stressful by working with me on my last minute changes and avoiding charges. Really happy with the service!

Rhonda V. | First Impressions |
Grado:

great customer service!

Jonathan S.
Grado:

El cliente no dejó un comentario.

Keesha G.
Grado:

Horrible customer service and overcharged for expenses.

Manuel G.
Grado:

El cliente no dejó un comentario.

Ahmed F.
Grado:

El cliente no dejó un comentario.

Anthony L.
Grado:

Excellent customer service inside the location. The people working on the online app approval side need Jesus... they suck like Monday morning. Thanks again I’ll be using this location for all my U-Haul needs.

Tammy S.
Grado:

No comment all I can say is horrible horrible horrible!!!!!!!!!!!!!!

athena O.
Grado:

Everything was perfect! Great customer service!

berj G.
Grado:

Excellent service all around.

Beverly A.
Grado:

El cliente no dejó un comentario.

David S.
Grado:

Fix her payment system. It updated incorrectly.

Sandra R. | Overall Experience |
Grado:

Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.

Alisa D.
Grado:

Predetory behavior by employee taking my photo in the store without asking me. Said it was corporate policy after the fact when I asked. when I called corporate customer service they said it was not part of their policy for in person rentals. Also the lady returning when i was picking up said she didnt have anyone have to take her picture in the store, just of her drivers license. Leaves a bad taste, if it is not corporate policy and the photo is not in my account what was the purpose and what is it being used for. very invasive. Also, I reserved online for specific time, do not understand why van wasn't ready at agreed on time or why it took ~15min to check in before the guy even went to go get the van. When returning also had to move the guy along as he was just sitting in the van on his phone and was startled when I came to check what was taking so long.

Stephanie R.
Grado:

I was grossed out by the level of uncleanliness of the Ready To Go Boxes. I rented a dozen of them and each of them contained previous user’s hair, dirt, grime, residue. It was disgusting. Please allow me to offer a suggestion for improvement- clean the Ready To Go Boxes between clients. Even if just hosing them down. I, personally, don’t want to pack my beloved belongings into a box with stray strangers’ hair, dirt and remnants. It was so bad that I clorox wiped the entire inside of the Ready To Go Box and still put newspaper at the bottom of each box before putting my cherishables into them. I would recommend everyone inspect the Ready To Go Boxes individually before taking them. They were all stacked as a unit when I received them. When I got home is when the horror unfolded.

Ona S.
Grado:

El cliente no dejó un comentario.

Ankita B.
Grado:

El cliente no dejó un comentario.

George M.
Grado:

El cliente no dejó un comentario.

Susan S.
Grado:

El cliente no dejó un comentario.

Crystal C.
Grado:

Nothing great experience

Pablo H. | First Impressions |
Grado:

Amazing Service!

Linda R.
Grado:

El cliente no dejó un comentario.

Jessica T.
Grado:

The rate per mile should be lower or have free miles or a certain distance or in town

Bobby A.
Grado:

El cliente no dejó un comentario.

enia Q. | First Impressions |
Grado:

Me atendieron exelente

Beverly G.
Grado:

Very helpful. Wish they could have accepted the trailer I rented for traveling. This location only deal with very limited truck rental.

boyd S.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

El cliente no dejó un comentario.

Dakarai M.
Grado:

El cliente no dejó un comentario.

Sergei Z.
Grado:

El cliente no dejó un comentario.

Courtney S.
Grado:

El cliente no dejó un comentario.

Tony H.
Grado:

The system would not allow speedy check out procedure, Return was swift.

Hana W.
Grado:

El cliente no dejó un comentario.

Jimmy J.
Grado:

Nothing. Everything was professional and perfect. Thank you. Jimmie Johnson

Ivory D. | Overall Experience |
Grado:

Very good

YULANDA L.
Grado:

Excellent Customer service I would refer any and everyone to this location

Koji O.
Grado:

Used my phone to rental the equipment, but the approval steps were taking too much time (30min) and still my clock started at my reservation time. It can be done at the time of reservation. I will never use the system.

Alexis K.
Grado:

El cliente no dejó un comentario.

Shane D.
Grado:

Diana is the MOST FABULOUS MANAGER OF UHAUL! I have used this location specifically due to the service, the true concern she exhibits in her duties and her superb knowledge of the UHaul entity policies. She is one sharp cookie and interacting with her is delightful.

Aleah L.
Grado:

El cliente no dejó un comentario.

Phan N.
Grado:

Will & Diana were outstanding! They really helped me from start to finish and provided the best customer service I've experienced in all the times I used Uhaul. I appreciate they were patient with me in answering all my questions and concerns. I will definitely come back to the Voss location when I moved again in 12months.

Carey D.
Grado:

Staff was absolutely prefect. Great service as always. Thanks Uhaul. Carey

Bailee W.
Grado:

The front desk lady was amazing and very helpful

sukiedia S.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

Samuel D.
Grado:

El cliente no dejó un comentario.

Dmitry K.
Grado:

El cliente no dejó un comentario.

FATOUMATA M.
Grado:

I would definitely recommend this U-Haul location to my friends and colleagues. This is the only location where I get complete satisfaction thanks to Diana Helms and her team that always provide outstanding customer services.

ami M. | Overall Experience |
Grado:

Very friendly staff !

alan A.
Grado:

Uhaul sucks !!! Everything about the corporate involve is so far below average I will never rent from Uhaul again phone delays, computer issues and misinformation on the print outs made my return experience a nightmares. If you really care about what your customers think you need to call me back and get enlightened as to why your company has such a bad reputation

Christopher C.
Grado:

The owner and staff was all very helpful! The truck was really clean and well-kept too!

LEE J.
Grado:

ensure the mileage/fuel count is accurate before leasing to customer. Great service!

Thomas A.
Grado:

El cliente no dejó un comentario.

Catherine J.
Grado:

Staff was very nice and helpful. Pick up and drop off was both fast and easy.

Autumn I.
Grado:

Excellent customer service. The lady at the front desk was very nice and helpful.

kevin B.
Grado:

El cliente no dejó un comentario.

Keevon C. | First Impressions |
Grado:

Courteous customer service with a 😃.

sid M.
Grado:

El cliente no dejó un comentario.

Maryanna B.
Grado:

El cliente no dejó un comentario.

Garrison P.
Grado:

Friendly staff and good price.

Rodney W.
Grado:

El cliente no dejó un comentario.

Lyton A.
Grado:

El cliente no dejó un comentario.

abdul M.
Grado:

Made move very easy

MICHAEL Z. | Overall Experience |
Grado:

Fixed all the problems created by sister u-haul business at Westpark.

Jewel C.
Grado:

El cliente no dejó un comentario.

Alaeddin A.
Grado:

El cliente no dejó un comentario.

Riley S.
Grado:

El cliente no dejó un comentario.

Adrian O. | Overall Experience |
Grado:

William was a great help to us Got us to our storage with the quickness And asked if we needed anything else William your the MAN!!

Marwan K.
Grado:

Lower ur fee and expensive insurance!!!!!

kedrick B.
Grado:

El cliente no dejó un comentario.

Alex A.
Grado:

El cliente no dejó un comentario.

Janee H.
Grado:

The rates are pretty expensive. There also needs to be other truck options. There was only one type of truck for me to use.

Amy F.
Grado:

The Uhaul on Voss is my go to! Excellent customer service!!! Very clean truck. Thank you.

ZAIRA W.
Grado:

El cliente no dejó un comentario.

Don H. | First Impressions |
Grado:

The staff was very friendly and helped me with all my needs

Izyan I.
Grado:

El cliente no dejó un comentario.

allison M.
Grado:

Just what I needed when I needed it! Thanks

Barbara B.
Grado:

El cliente no dejó un comentario.

David P.
Grado:

El cliente no dejó un comentario.

Deibys S.
Grado:

When I come to location, the staff was kínd to me.all time tried to resolver my needs.

EZRA S.
Grado:

El cliente no dejó un comentario.

Nena P.
Grado:

El cliente no dejó un comentario.

cynthia A.
Grado:

El cliente no dejó un comentario.

allison M.
Grado:

William and Larry were great, and the truck was exactly what I needed.

Francisco P.
Grado:

Loved the UHaul App. Also the staff was very friendly and helpful.

Michael S.
Grado:

El cliente no dejó un comentario.

terrence F.
Grado:

Great service, thanks

Terry H.
Grado:

Easy and freindly

david P.
Grado:

El cliente no dejó un comentario.

Enid L.
Grado:

Very fast and friendly service.

Babak A.
Grado:

El cliente no dejó un comentario.

Neerav P.
Grado:

I was highly disappointed with the Reservation Team who changed my itinerary 3xs within an hour. Extremely frustrated that I had to go out of my way. I was told a customer complaint was opened on my ticket and look forward to speaking to someone about it. No issues with the location I picked up from.

Joel L.
Grado:

Thanks for the convenient service

Lynn I.
Grado:

Just wish there was more parking available. Everything else was great.

Kevin O.
Grado:

Everyone here is very helpful.

Joshua A.
Grado:

El cliente no dejó un comentario.

Talrah P.
Grado:

El cliente no dejó un comentario.

Joseph R.
Grado:

parking is tight

Clay B.
Grado:

Very professional and quick to get me going.

jane t S. | First Impressions |
Grado:

Terrific service...the manager was professional, courteous and knowledgeable. Great experience.

Concepcion D. | Overall Experience |
Grado:

I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.

Albert V. | First Impressions |
Grado:

Thank you

Winder C. | First Impressions |
Grado:

Excelent

tony g. | Reservación |
Grado:

Staff was very friendly and professional,

Dileepkumar M. | Overall Experience |
Grado:

Diane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.

rebecca L. | Reservación |
Grado:

The staff couldn't be better. They are friendly, eager to help and just nice people. Thank you!

tammy r. | Overall Experience |
Grado:

Awesome Love y'all

Joe K. | Overall Experience |
Grado:

The Sunday staff does not communicate with Diane or ....... Diane doesn’t communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful

Nancy S. | Overall Experience |
Grado:

Very satisfied

heather k. | Reservación |
Grado:

Good servic

WILLIAM C. | Overall Experience |
Grado:

Everyone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Thank you!

deane f. | Overall Experience |
Grado:

monthly rent seems a little high.

Ada B. | Overall Experience |
Grado:

Great storage with affordable rates. A nice, clean and secure facility. Mrs Diana gives excellent customer service. Employees are very helpful. I definitely recommend this place.

Gabriel A. | Overall Experience |
Grado:

Pleased with the service!

Michael B. | Overall Experience |
Grado:

Great overall experience. Staff was friendly and helpful.

No reviews have been submitted for this location.

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