Customer Reviews for U-Haul Self-Storage of Parma

3,725 reviews

10701 Brookpark Rd   Parma, OH 44130

(440) 809-8880

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(440) 809-8880

10701 Brookpark Rd
Parma, OH 44130

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andres Solano Montaldo 
Rating:
5.0

Customer did not leave a comment.

zorinnette sustache  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

noreen lamoureux 
Rating:
5.0

Great location !!

Anthony Cambert  |  Overall Experience 
Rating:
2.0

Lights off in building. Workers sitting at desks with heads down. Very slow check in process.

Kristen Hopkins 
Rating:
5.0

The people here are top-notch. They accommodated me, despite not having the equipment I reserved due to a customer not returning what I had reserved on-time. Great experience!

David Osters 
Rating:
5.0

They were early, nothing was broken and I had a lot of glass and china, they were responsive, everything was perfect.

Tara Bawel 
Rating:
4.0

My net bill paid today was $42.05, the actual charges was $50.44. when checking my bank account I was see I was charged $65.50. Whay was I charge $65.50 on my credit card?

john kazanowski 
Rating:
5.0

Customer did not leave a comment.

Russell Foster 
Rating:
1.0

Keep track of where the gas is at before I get in an also the mileage both were off on my paperwork versus when I got in the truck an was even off when the payment was finalized I’m very disappointed I almost got overcharged twice

jayden misnick 
Rating:
5.0

Great job

Hermes Minano 
Rating:
5.0

Uhaul has stepped up. I love the ease of renting and the app. The team at the U-Haul Self-Storage of Parma were professional and knowledgable.

William Detki 
Rating:
5.0

Customer did not leave a comment.

Janes Libiger 
Rating:
5.0

Customer did not leave a comment.

Steven Seltzer 
Rating:
5.0

Customer did not leave a comment.

Brian McCarthy 
Rating:
5.0

It was A+ service from start to finish!

Paul Hamalainen 
Rating:
5.0

Customer did not leave a comment.

matthew carter 
Rating:
5.0

The gentleman behind the counter were very friendly and knowledgeable. They spoke well and answered all my questions. I definitely recommend this location.

Carol BYRGE 
Rating:
4.0

Over all I have had a positive experience with this location. A few bumps in the road over all but I would recommend for Uhaul needs and storage.

Kenny Kinder 
Rating:
4.0

Customer did not leave a comment.

Colby Locklear 
Rating:
5.0

I was renting a trailer, the employer was very friendly and welcoming,good job guys thank you for your service.

CIPRIAN PETRUSCA 
Rating:
5.0

Customer did not leave a comment.

shayla williams 
Rating:
5.0

Customer service representatives were very friendly and professional. Thanks, Guys!

Gwendolyn Boleware 
Rating:
5.0

Thank you so much! I stored my belongings here for a couple years and never had any issues. Staff was very pleasant and helpful.

Sarah Ols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Oldrieve 
Rating:
5.0

The process was so easy and our representative was so helpful. I appreciate being able to book online and pick up so quickly.

Constance Chuha 
Rating:
3.0

Customer did not leave a comment.

James Rickles 
Rating:
5.0

Great staff on both the pick up and delivery sides. Helpful, courteous, and efficient. Could not ask for more. Will of course call on U-Haul the next time.

David Longhorn 
Rating:
4.0

Customer did not leave a comment.

Stacy Sykora 
Rating:
5.0

Customer did not leave a comment.

Anthony Cambert 
Rating:
4.0

Front passenger wheel was rattling.

Brenda Hios 
Rating:
5.0

Customer did not leave a comment.

John sanford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffry Grabski 
Rating:
5.0

Keep up the excellent customer service.

David Harsch 
Rating:
5.0

Customer did not leave a comment.

felix cruz 
Rating:
5.0

Nothing

Jennifer Scott 
Rating:
3.0

Location was fine, currently being renovated. Employees were helpful and assisted me in overcoming the challenges presented by the mobile app.

Luke Levesque 
Rating:
5.0

Customer did not leave a comment.

Amanda Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Rodriguez 
Rating:
5.0

This was not a big deal, but It took me a minute to figure out how to return the truck. I followed the "Return Equipment" signs but ended up driving around a bit to find the line.

James Johnston 
Rating:
5.0

Customer did not leave a comment.

Roberta Hlavna 
Rating:
3.0

Customer did not leave a comment.

Danielle Harris 
Rating:
4.0

Customer did not leave a comment.

Arthur Aufmuth  |  First Impressions 
Rating:
1.0

They charged me for two days and I only requested it for one day. They knew I was having it for one day and sneak and charge me twice.

tenesha clark 
Rating:
4.0

15' truck was in poor maintenance, front end alignment was off, steering wheel was off almost 45 degrees. Truck has damage that would not allow drivers door to fully close and weather stripping was falling out. Engine service (wrench) warning light came on just after getting on the highway. Clerk told me fuel was half way between 1/4 and 1/2. I got into the truck and it was at 1/4. I returned the truck with that fuel level and was charged for fuel that was never in the truck, I had a photo of fuel level at pick up and was eventually given a refund after complaining.

Dennis Calkins 
Rating:
5.0

The guy that checked me in went above and beyond to be helpful. There was an issue with the gas levels when I checked it in. I came in to straighten it out and they were very helpful correcting it.

Charles Imm 
Rating:
5.0

Customer did not leave a comment.

Mena Mansour 
Rating:
4.0

Did not go inside this was supposed to be just the drop off for a One Way. But the location in Bedford, Ohio did not listen clearly and rented me a in town I am not happy and I will probably never use you guys again. Maybe listen to your customer and don’t be in such a hurry. I have used Uhaul multiple times over the years never had an issue at Brookpark or at the Clark location. This is my first bad experience but yet no one has reached out. If I ever use this rental service again I will not go back to Bedford location again!

Michael ford 
Rating:
5.0

The entire staff was great and helpful!

Dawn Dietrich  |  Overall Experience 
Rating:
5.0

The general manager was very kind and assisted me with getting a refund for the equipment that was not present at the pick up location.

Justin Wright 
Rating:
4.0

You could use some 👉 to the office maybe

Joseph Menefee 
Rating:
4.0

Customer did not leave a comment.

Salem Alfaifi 
Rating:
5.0

Customer did not leave a comment.

Robert Roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor Czerny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Turner  |  First Impressions 
Rating:
3.0

Change oil light on. Steering wheel shaking over 50ph. Very disappointed. This is the 2nd time we rented and will be the last. Had 2 of my children in the vehicle and didn't feel safe but had no choice. Will look elsewhere next time.

Corey Slanders 
Rating:
5.0

Good convince location.. Has all kind of trick available

Vivekbhai Patel 
Rating:
5.0

Customer did not leave a comment.

RICHARD DALTON 
Rating:
4.0

Customer did not leave a comment.

Paul Morganosky 
Rating:
5.0

Well trained staff

Anthony Cambert 
Rating:
5.0

There was a problem with key card access one cold day but staff helped.

Will Napoli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc Weisman 
Rating:
5.0

I had the truck back before 9 and it took along time about 10-15 mins to process the pictures and submit them on the phone and get it to process. Had to go back in several times before it worked.

Janet Wild 
Rating:
5.0

Customer did not leave a comment.

Anthony Cambert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayson Wayne Lozar 
Rating:
5.0

Customer did not leave a comment.

denise o'donnell  |  Overall Experience 
Rating:
5.0

Nothing. The staff went above and beyond to accommodate our truck rental and made it easy. Cameron treated us with respect and took care of our rental efficiently.

Tim Vapenik 
Rating:
5.0

Customer did not leave a comment.

David Schultz 
Rating:
3.0

Customer did not leave a comment.

Eric Schniegenberg 
Rating:
3.0

Actually having my truck ready and have communication with the mobile pick up because my vehicle was blocked off to a whole different part of the lot and unable to access it

Danielle Kane 
Rating:
5.0

The truck I rented was showing it's age. The steering was getting very loose.

William Bullock 
Rating:
1.0

Well bad costumer service they didn't have the truck i reserved and they still charge me the same with out letting me know and the transmission on the truck was acting up and to top it of when i took it back and employee backed it up into a other truck in the parking lot

Edwin Chamorro 
Rating:
5.0

Customer did not leave a comment.

CLAYTON SCAGGS 
Rating:
5.0

Customer did not leave a comment.

Brett Lance 
Rating:
5.0

Ryan was understanding and extremely courteous with the issue I had. Above and beyond :)

John Brubaker 
Rating:
4.0

Keep doing what your doing friendly and compassion workers is what we the customers love thanks for the great experience

Amber Hayes 
Rating:
2.0

Truck has better day 5 year ago.. That's what it fill like

Vivekbhai Patel 
Rating:
5.0

Customer did not leave a comment.

Amanda Gonzales  |  Online Move In 
Rating:
4.0

Store hours listed until 8p Friday and store was closed at 7pm

Renee Skoda Girard 
Rating:
5.0

Customer did not leave a comment.

Shawn Dixon  |  Overall Experience 
Rating:
5.0

CUSTOMER SERVICE AND STAFF is A1 QUALITY. I would not go anywhere else.

STEPHANIE STRATFORD 
Rating:
2.0

Needed a rental truck to move items from home. Researched truck rentals and came across U-Haul. The truck rental price seemed fair especially with storage unit; however, uhual truck rental overcharged by $50, a total of $100. I was told this was a deposit and price would be adjusted but this wasn’t true. Even after calling to follow up on price I was told the original price would be the amount then a day later I was charged $100 for truck rental. Now I have to file a dispute with credit card company and U-Haul to get my money back. I would recommend U-Haul storage but definitely not renting trucks

Philip Valentine  |  Online Move In 
Rating:
5.0

Just to expensive

keith scharf  |  Overall Experience 
Rating:
3.0

Truck I used only had 122k an there was slack in steering wheel truck didn't shift well unsafe vehicle even if you put insurance they should offer life insurance for driving something so dangerous. I personally use a 26 ft box truck for work with air breaks 5days a week with no issues

Chad Harris 
Rating:
5.0

Customer did not leave a comment.

Matt Theodus 
Rating:
5.0

Customer did not leave a comment.

William Vealey 
Rating:
5.0

Customer did not leave a comment.

melo mobile llc  |  Overall Experience 
Rating:
3.0

Just wish it was never broken into to where I lost my grandfather’s ashes . I thought they would have been safe . But other than that everything was good and the people working there were fantastic

Ashlee Mahon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Nemecek 
Rating:
5.0

Customer did not leave a comment.

PEGGIE HOUGH  |  Overall Experience 
Rating:
5.0

Staff were all very helpful and kind. I would ise this location again, because of the staff and location.

Scott Knapp 
Rating:
5.0

Customer did not leave a comment.

Dorothy Miller   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Bido  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinita Walls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAVIO FERNANDES 
Rating:
5.0

Customer did not leave a comment.

Craig Lucas 
Rating:
5.0

Customer did not leave a comment.

shanon denman 
Rating:
4.0

The parking lot was clean. I returned the vehicle after hours and experienced repeated problems with the app. I ended up having to close the app and re-open it to get it to work, but not before spending 15 minutes in-and-out of near-freezing rain trying to figure out how to get the app to work. While the parking lot was clean and well-let, it's also massive and set back from the road, which made it unclear to me where I was supposed to park the vehicle before opening the app to return the truck. Also, you need to get your tech people to get Google Maps to correct your parking lot entrance--Google sent me down Tiedeman (where there is a prominent UHaul sign with small lettering instructing storage unit users to enter on Brookpark--but not giving the same advice to truck returns) and showed a route behind some buildings that have closed-off fences restricting access through their parking lots. I went back to Brookpark Rd and guesses as to which drive to use, as I could see no clear indication where to go. Eventually, I found a place to park with other trucks, but still have no idea whether it was the correct place. The only thing I was fairly sure of was that the truck parked immediately in front of the building, looking like the drivers got frustrated and abandoned it, was almost certainly in the wrong place.

Douglas Kusak 
Rating:
5.0

Customer did not leave a comment.

Green Missions Landscaping 
Rating:
5.0

Nothing

Evan Geovonis 
Rating:
5.0

Customer did not leave a comment.

James Gettemy 
Rating:
4.0

Customer did not leave a comment.

Janet Hemer 
Rating:
5.0

Customer did not leave a comment.

PETE BEBEN 
Rating:
4.0

Customer did not leave a comment.

alexis harris 
Rating:
5.0

The owner was very helpful and kind and all of the staff was kind.! I had a low blood sugar because I’m diabetic, and they were very very helpful to me! I would definitely recommend this u-Haul to someone else all of the staff are kind and very considerate!!!

Kalle ObengFoerg  |  Overall Experience 
Rating:
5.0

Very pleased with the service. Communication was excellent. 2 boxes were recommended, however only one was needed. The other was picked up with the proper credit needed. Thank you

Susie Horne 
Rating:
5.0

Very helpful staff

benjerman Lovejoy 
Rating:
5.0

Customer did not leave a comment.

SHAWN WATTERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Gatrell  |  Overall Experience 
Rating:
5.0

My Items arrived soaking wet, damaged, foul smelling. There had been a weather events, but obviously my bin was not properly secured and I am left with a few trinkets. Nothing is salvageable. Insurance definitely recommend although be prepared to run through hoops to get any help. The initial bin delivery was beyond excellent.

Charitina Gibbons 
Rating:
5.0

The staff was professional and helpful through every aspect of my experience with U-Haul. The ladies dropping off and picking up the Ubox were incredible. Thank you all for everything.

tatjana Grizancic 
Rating:
4.0

Nathan was quite helpful and polite and went the extra mile; if these words help him earn a bonus or pay raise he deserves it!

anthony demci 
Rating:
5.0

Customer did not leave a comment.

Shantelle Ward 
Rating:
5.0

Customer did not leave a comment.

pushma vasilevski 
Rating:
5.0

Everything is great.

wendy tolliver 
Rating:
4.0

the first truck wouldn't start. The one that replaced it, a 26' instead of the 20' rode horribly, herky jerky, even on brand new smooth roads. Not sure if a transmission problem or complete failure of suspension. truck had 87000 miles which isn't much for that kind of vehicle, but bounced and shook even at low speeds on totally flat payement.

robert scott 
Rating:
5.0

Nothing

Ken Seichko 
Rating:
5.0

Everything went well! Only thing that didn’t go as planned was there was no dolly in the truck even though we ordered one.

Matthew Olen 
Rating:
5.0

Customer did not leave a comment.

Walter Maier 
Rating:
5.0

Customer did not leave a comment.

wayne martin 
Rating:
3.0

Customer did not leave a comment.

preston mcnichols 
Rating:
5.0

Customer did not leave a comment.

Kevin Ockunzzi 
Rating:
4.0

When I parked the trailer for company employees to disconnect it, there were over one dozen nails in this space. It had not been cleaned nor maintained. I was dismayed. But overall the people were really good

Damon Jones 
Rating:
5.0

Customer did not leave a comment.

alisa wiley  |  First Impressions 
Rating:
4.0

The customer service rep that I spoke with on the phone before I came in to rent my space was maybe the best most straight forward helpful and friendly rep I’ve ever encountered. Ray went above and beyond to make sure my experience was smooth easy and made me comfortable in my decision to use U-Haul. He’s the best representative of U-Haul that any company could ask for. I’d recommend U-Haul to everyone and if possible ask for ray he knows the company and could answer any and all question I had and again went above and beyond to make me know I went with the right company. Ray need a promotion or a raise

Brandi Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sasha smith 
Rating:
2.0

Customer did not leave a comment.

Brandy Scott 
Rating:
5.0

Customer did not leave a comment.

Anthony Cristino  |  Overall Experience 
Rating:
5.0

Your staff are great people, no improvements are required on my part, Thanks again for the great service!!

Richard Lehmann 
Rating:
5.0

Customer did not leave a comment.

Darrell Thomas  |  First Impressions 
Rating:
5.0

I recommend it to anyone because of the excellent customer service.

JOEL COLON HUERTAS  |  First Impressions 
Rating:
5.0

Excelente

ANGEL MORALES SALOME  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tanya garner  |  First Impressions 
Rating:
5.0

Very pleased with my experience of renting a truck and storage space. Staff was extremely helpful and will definitely recommend to all. Thanks!

Joan Barno  |  First Impressions 
Rating:
5.0

Thanks!

DMYTRO SKLIAROV  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISETT MENDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiyona Hayes  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Paulette Scarsella  |  Overall Experience 
Rating:
5.0

Great worker

David Peguero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise o'donnell  |  First Impressions 
Rating:
3.0

I called the 800 number to reserve my truck, trailer and storage unit for my relocation. I was quoted a price of $55.00 for the storage unit, but when I arrived I was told that unit wasn't available and the next size was $75 and change. I had just driven in from Georgia and was tired. I am upset with price being on a fixed income. The next time I will not consider using uhaul. At the facility in Georgia I paid $128 for insurance and was told it was $75 for the truck and $40 for the trailer. When I went to pick the trailer up I was told the $128 was only for the truck. If your employees don't know what they are talking about when it comes to the money people are spending they should be in another field. I've always used Uhaul for all my moves over the years but you have lost a customer.

Cora PAYNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICE ORTIZ  |  Overall Experience 
Rating:
5.0

Thanks for everything !!

Deshon Stigler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry colosimo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA SILK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL MORALES SALOME  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Saum  |  Overall Experience 
Rating:
4.0

I left the beginning of October? Hope you didn't charge ne or my card

Joseph Murillo  |  Overall Experience 
Rating:
3.0

All was good except the continual price increases. Also no dumpster on site. Not enough hand carts. sometimes none were available. If your gonna raise prices provide some convenience's!!!!!!!!!!!!

stephen seman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Herron  |  Overall Experience 
Rating:
5.0

Maurice and Cameron at the 10701 Brookpark location were WONDERFUL!! Please tell them I really appreciate their assistance and attention to detail.

Deshon Stigler  |  First Impressions 
Rating:
3.0

I started storing with Uhaul for $55 a month. Before 6 months had passed, my rent had already increased more than twice. My primary complaint is the constant increases to rent, though there wasn't any improvements to the quality of the facility. In fact, as more time went on, there were less and less carts to load and unload, or issues with the bay/garage door when I wanted to stop by, or difficulty with the after hours access machine. The size I had is now double the original price, and I just don't see the value. Moreover, when I said I wanted to moveout, my card access was immediately revoked so I couldn't move anything without having a staff member escort me to the storage and swipe me in after each load/unload. This limited me to moving on Saturday during business hours though I planned to move out during the week after work, and posed a great personal inconvenience as Saturday is the busiest day at Uhaul. The main positive I could report is that the access hours 24/7 were a great asset while I was storing with your company. Otherwise, with regard to staff interactions, equipment availability, and ease of access to storage...those three aspects varied drastically over the course of my storage contract, which left my overall impression of Uhaul Storage as AVERAGE.

Katrina Anderson Little  |  Overall Experience 
Rating:
4.0

Everything was great.

Tiffany Hill  |  First Impressions 
Rating:
5.0

From start to finish- all was stated and it was a great experience. Thanks U-Haul and Parma U-Hall and staff.

Henry Baker  |  Overall Experience 
Rating:
5.0

Great customer service

Karla Pasket  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Olmeda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Tompkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willam osborne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA FARANDA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYNETTE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron Rodgers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PRECIOUS RASHEED  |  Overall Experience 
Rating:
3.0

I had to throw things out because they where molded There’s a leak from roof. 407-953-6941 MF Besides that everything was great they helped me very much was so nice for anything I needed during my stay. Thank you and will recommend you anytime!

Maria Fuentes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JANNETTE CINAR  |  First Impressions 
Rating:
1.0

We moved all our stuff out of storage 8/5/23 early as possible!. You owe us for the remainder of the month, injustice on that!. Then we received a 15 foot truck went only 44 miles total!. Went out a 1:30pm, returned it before 5pm, the same day!. Guaranteed: 84.00 bucks total if we returned it to the parma Brookpark location!." When drop off- I handed them the keys, they said all clear, everything checks out!. Good to leave,I could put gas in rental because I had an emergency going on at the same time I was moving!. I only used about $5.00 in gas to and from!, Then I woke up tried and weary from moving 8/6/23 early in the morning and Brookpark Uhaul staff over charges me over $110.00 additional on top of the $84.00 fee on the Uhaul rental!. Putting my account in the negative, made me extremely upset on church day!. I called their managers cell-line, no answer,as always. Maurice Nevers answers his cellphone in over a year of being customers there. "I demand at least a $100.00 refund and it should be more for all the crap they put us through!." Please take care of this problem a.s.a.p by: call me at (216-801-8329). Sincerely, Willard & Nina Mink

Nina Mink  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSAUNDRA ZAPIEN  |  Overall Experience 
Rating:
5.0

Maurice was amazing! He and the staff were so helpful and went above and beyond to make our experience there easy and enjoyable. After a long drive across the country it was a wonderful introduction to our new home!

Kevin Jenkins  |  First Impressions 
Rating:
5.0

Gabe was great! Such a help!!

Leacy Conrad  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Beasley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charise Clemmons  |  Overall Experience 
Rating:
4.0

Raymond was the best part. He was kind, polite, professional, & caring. Promote Raymond to management!

Kimberly Roquemore  |  Overall Experience 
Rating:
5.0

Area was always lit and kept clean.

Karima Ward  |  Overall Experience 
Rating:
5.0

Na

Rose Bennett  |  First Impressions 
Rating:
3.0

I made reservation over a month ago...said they couldn't find but did find later. Door SUPER hard to open. Someone did spray with something. They just don't talk much or give good instructions. I know...they are young...I'm 66. They are just not what I would consider...customer service friendly. It's a job.

Linda Mcabee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salome Solis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Hemrajie Seudatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yudelka Vasquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ABDUKADIR MOHAMED  |  Overall Experience 
Rating:
5.0

Thank you for being there for me!

DARIUS RINGFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Courson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KELLY LAFORCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Jellison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santa Ocana  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THE AMERICAN RED CROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barrett Cain  |  Overall Experience 
Rating:
3.0

The app was not useful at all. Tried to cancel my unit through the app a day before and submitted my pictures. Two days later I received a past due notice and late charge email from the storage company manager. called the store to only be told that the "app doesn't work" why offer the option for this location if it doesn't notify the staff. Also, tried to order a truck through the app and it let me choose a pick up time before the store even opened at 9AM which caused a lot of frustration when you have movers waiting on you and time constraints.

Ashley Grace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabatha Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL FRANK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor Czerny  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael kozelka  |  Overall Experience 
Rating:
5.0

U haul always does a great job with service especially josh and keanna

Derek Papa  |  First Impressions 
Rating:
3.0

I will never use u haul again for any moving or storage needs. I moved out on the day that my month renewed and they couldn't issue me any type of refund. So you got another 164 bucks out of me I rented a van if I would of known this company was gonna take advantage of me I atleast would of grabbed a van somewhere else.

charles howe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dean guy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN ORTA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maryann ruppart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharaina Dyson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH FINLAYSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Roth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mueller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenny Alan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kershner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARYL VAGNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOE LACY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

hector feliciano  |  First Impressions 
Rating:
5.0

The manager was very respectful and helpful and I appreciate that aspect alone and r time I come to rent a truck he makes it easy

TONY BARGER  |  Overall Experience 
Rating:
5.0

Thank you for everything, it’s all going smoothly!

Ashlynn Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LINDA RAFFERTY   |  Overall Experience 
Rating:
4.0

We began renting there soon after the facility opened. It was super fantastic. So very convenient and well maintained. Unfortunately, that “super” status has faded. The loading area needs a good sweeping, scrubbing, repainting and a good power washing of the carts would be welcome. We recommended this facility to our family and mother and several children have not only rented indoor lockers, but also have used the truck rental, both in town and long distance, as well as the pod or cube storage and moving help several times. This place is too good of a gem to let decline. Mr. Maurice is very good to work with.

Dolores White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry sanders  |  First Impressions 
Rating:
5.0

Very clean, staff was very helpful and polite. Carts are available that are helpful for the move in process. Very secure. I would definitely recommend

ANGELIC ORTIZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clinton Parker  |  Overall Experience 
Rating:
5.0

However, the truck they provided didn't have any air conditioning or heat. I would hope we would be eligible for a refund for that. Thank you.

Judy brilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler getty  |  Overall Experience 
Rating:
2.0

Shouldn’t have needed to ca 3 times to cancel my unit.

Julieann Bahar  |  Overall Experience 
Rating:
5.0

We were in and out in a timely manner. Staff knew their stuff. Very clean facility and well lit hallways. Individual locker security is well appreciated.

tom miller  |  First Impressions 
Rating:
5.0

The employees and the owner are always extremely pleasant and super helpful.

Donna Chriszt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Diaz  |  Overall Experience 
Rating:
5.0

Great all around Experience. Quick and seamless.

jeffery young   |  Overall Experience 
Rating:
3.0

Only problem I had was I was given the wrong storage space and had to wait until I could move my thing's into another storage space. I was already tired and cold

DEBBIE LAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAHNATHAN TYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toni magwood  |  Overall Experience 
Rating:
5.0

Keep Up The Good Work

JOE WOODSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda zavatchen  |  Overall Experience 
Rating:
5.0

The general manager here, Maurice,is an awesome,friendly person,if you need storage or a truck rental,stop here.very friendly staff.

Jay Tecco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Fitzwater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne Brooks  |  Overall Experience 
Rating:
1.0

The staff was not help and the bathroom was always out of service

wadell brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Doehring  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY HABIAN  |  Overall Experience 
Rating:
5.0

Very clean well lit and the staff are friendly and helpful!

Jeanne marlow  |  Overall Experience 
Rating:
5.0

The Guy's was very helpful.

toni magwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angeline smart-thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darla Boiani  |  Overall Experience 
Rating:
3.0

Somethings are missing from another U-Haul not the Parma one. This last time we had very good help.

Tia Clements  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bryan hager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Jackson  |  Online Move In 
Rating:
4.0

N/A

Nina Mink  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Henderson  |  Overall Experience 
Rating:
1.0

Only one person who worked cleaning trucks was helpful. Management was the worst service I've experienced with U-Haul. I was ignored when asking for help and treated rudely.

Tia Clements  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Conjetha Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rusnak  |  First Impressions 
Rating:
4.0

I loved using this storage facility my only issue was the price .

Cassandra Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcie Fairbanks  |  First Impressions 
Rating:
5.0

The staff all the way up to the owner were fantastic. Definitely one of the best overall experiences I have ever had.

andrea stefan  |  Overall Experience 
Rating:
4.0

So far good , ask us again when we pull everything out. We have two storage units.

roger day  |  First Impressions 
Rating:
3.0

I was turned around the new guy didn’t know I needed a card. I walked all the way to my storage unit and back again and when a lady helped me get the card. No one told me I had to swipe it to check in. I had to walk back and fourth another time to have it activated. Finally after three times we got it figured out! Friendly but very difficult.

Lorisa Reyes  |  Online Move In 
Rating:
4.0

Staff is great!

RANDALL FRYE  |  First Impressions 
Rating:
5.0

It served our purpose.

Cleveland Lodge #781  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yudelka Vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JSHON DAVIS  |  First Impressions 
Rating:
1.0

Just a bad experience overall

Ed Jefferson  |  First Impressions 
Rating:
5.0

Excelente área de almacenamiento y grandes Accesos.l Excellente área de Descarga.

Giovanni Atanacio Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Grey  |  Overall Experience 
Rating:
5.0

Christian was very courteous and helpful with reserving a storage unit.

David Washabaugh  |  First Impressions 
Rating:
5.0

My experience was excellent thanks to your employee Dearris, who went out of his way to help me with every single question. He was able to answer everything he gave me a tour of the locker facilities show me how to use them, answered every question I had he was very knowledgeable, very friendly, and the best part of all I felt that he really enjoys his job and really showed his energy level very positive and outstanding performance. I appreciate it. I will definitely be using this company again. Not only was the excellent customer service with him. When I got back in the evening with a loaded truck he came over and help me unload a couple things that were real heavy, that really helped me a lot and really appreciated his help. I also noticed that when I checked in, he was able to help another new employee was able to help her learn the computer and explain it to her very well. Thank you for hiring him. Made my life a lot easier that day..

Mario Ciacchi  |  First Impressions 
Rating:
5.0

Staff were all so friendly and helpful!

Jeanne marlow  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating, The customer service representative Dearris was very professional and help me understand which unit will best assist me with placing my items in the storage unit. Christian and the rest of the team was extremely helpful and friendly.

DEANDRE TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELISHA TURNER  |  Overall Experience 
Rating:
1.0

First I rented a space on line but when I went they did not have it. Tried to push me miles away.Was then given a free month and told they would call with the size I wanted. They never called. Kept my overpriced unit for 3 more months. Gave notice I was moving and moved 11-30. Was called 12-6 and told I owed money!!!! One month I paid and locker still had your lock on it. Having rented 3 Uhaul trucks last week I can say quality of Uhaul has slipped!

Victoria Gibbons  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful and know what they're doing seems a little pricey but it was a one stop shop got a van and a storage unit with the quickness my only complaint would be the lot is a little messy but I can't be mad about that its a pretty big facility and most of what I seen is neglect from customers the staff is busy enough running the facility and to find the time to clean up everyone's mess is a little crazy.

charles howe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Mazonis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maddy Sopko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon koehler  |  Overall Experience 
Rating:
5.0

Facility was great. Very clean and secure. Direction arrows to restrooms and loading dock were on floor (it was a large facility where losing your way could be easily done. The availability of an enclosed loading dock was great in this climate.

DANIEL VAN METER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA SKAGGS  |  Overall Experience 
Rating:
3.0

I was very annoyed because I wanted to pay cash and I stated that upfront that it seen to be an issue. I had to call my son 2x to get info because I stated I wanted to pay cash, I put the cash on the table but was still not processed the way I wanted. I don't like the fact I was told I can't use my own lock, so that you can check my unit. So no I will not recommend, but I was in a desperate situation just won't keep anything off value there.

SONORA JEFFERSON  |  First Impressions 
Rating:
5.0

Great customer service and went above and beyond. Clean and well maintained facility

Tina Hull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Diaz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARY SWIT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

donald jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Peguero  |  Overall Experience 
Rating:
4.0

All your staff could not have been any nicer. They were very polite and friendly. The only problem I had was paying with a check. It seemed that the way you receive checks should be made easier for your staff and your customers. Also, you should have someone make sure the area you have marked as drop-off, is clean. Every time I drove up, there was trash and little pieces of perhaps glass, screws or stuff like that. Should be cleaned up. All in all we had a great experience. YOUR STAFF WAS SUPER!!!!!!! Thank you.

Jeffrey Kocian  |  Overall Experience 
Rating:
5.0

Thank you U-Haul. This was a great experience and I would highly recommend this facility to friends and family. It was so nice to be able to load and unload my stuff inside the building. Climate is controlled, so nothing would get ruined while storing for any length of time. Way to go U-Haul!

Dari Stutzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta ravagnani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

debra sorter  |  Overall Experience 
Rating:
4.0

Ref. Billing: after a compromise with our credit card we were not aware that the payment did not go to UHaul.for a couple months. The office made NO attempts to contact us by phone during this time. Three (3) phone numbers were on record. We only miraculously found out that our unit was tagged because we just happed to be in town and stopped in . Very unhappy with that!!

Dennis Suhy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clinton Parker  |  First Impressions 
Rating:
5.0

Great team you 'Captain' Maurice at your terminal. You must be proud !

James Matisko  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pierson Gercak  |  First Impressions 
Rating:
3.0

Rather expensive but decent

CAROL HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARETH MCLOUGHLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Roman  |  Overall Experience 
Rating:
5.0

I have over the years dealt with many storage facilities. The u-haul facility located at 10701 brookpark rd in Parma Ohio is the best managed and has the most curtesy continuous staff I have ever had the pleasure to meet. The manager Mr. Hoyett has assembled a wonderful team of employees that not only treat each other with respect but treat the customers with respect too.. As long as I am in this area and need storage this u-haul storage will have my business.

JACK JOHNSON  |  First Impressions 
Rating:
5.0

I have over the years dealt with many storage facilities. The u-haul facility located at 10701 brookpark rd in Parma Ohio is the best managed and has the most curtesy continuous staff I have ever had the pleasure to meet. The manager Mr. Hoyett has assembled a wonderful team of employees that not only treat each other with respect but treat the customers with respect too. My move out was only to facilitate a move back in so the two units I had could have the same billing date. As long as I am in this area and need storage this u-haul storage will have my business.

JACK JOHNSON  |  Overall Experience 
Rating:
5.0

Everything was as promised!

April Fitch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BELINDA LABABIDI  |  First Impressions 
Rating:
5.0

I DROVE BY, AND I SAW THE U-HUAL STORAGE SIGN....

sharon koehler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY HAREFORD  |  First Impressions 
Rating:
5.0

Great Service

RASHAWN ALEXANDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN LUCY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Burke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malachai Blevins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Bellis  |  Overall Experience 
Rating:
5.0

Very helpful and curtious...

Carlos Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDALYNN DUNLAP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly Marmol  |  First Impressions 
Rating:
4.0

I made a reservation and when I got there the space was taken and I had to go to a larger unit that was more expensive. When I asked the staff if they could check the other hauls in the area all they would do is give me the address. They said I would have to call myself. I think I should not have to pay the extra for the larger unit because I had the reservation. What’s the point of making one if they don’t hold it for you.

Troy Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BELINDA STALLWORTH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD GLOWACKI  |  Overall Experience 
Rating:
5.0

Great customer assistance no hassle service

Roberto Sclimenti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Staller  |  Online Move In 
Rating:
5.0

Very nice and friendly

Jessica Schimdt  |  First Impressions 
Rating:
5.0

I do think it would be fair to have a pro rated situation on the last month. I paid full price but only used the storage unit for 8 days out of the 30days I paid for

Douglas Niemiec  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Shirley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karima Ward  |  Online Move In 
Rating:
2.0

I confirmed rental on line and they did not have it. I got larger locker free but sent late notices. Called Corp and they said GM would call me-he did not. Went there to get smaller locker and code was not working. After clearing up late notice again I went to original locker to move out and it was tagged and licked!!! Parking area full of glass and debris. GM does not look or act as efficient as several years ago!!! Requesting 2nd free month.

Victoria Gibbons  |  Overall Experience 
Rating:
5.0

Everyone was great and the multiple access points created an easy move in and out experience. The complimentary free flatbeds helped moving quick and easy. I would use this location again for future storage needs!

MICHAEL LEWIS  |  Overall Experience 
Rating:
1.0

Terrible customer service!! They never picked up the phone when I would call! I made arrangements with the manager to move out of my storage unit and showed up to pay and move out several times and he wasn’t there and I was told by the other employees that they just spoke to him and he changed my lock and only he has the key to unlock and that I would have to come back when he was there. With my work schedule and currently no car I had to arrange rides to get there and rush there after work several times only to be told that the manager had just left 40 min ago or left early that day when I made sure with the employees the day before and they confirmed that the manager said he would definitely be there. The last week before I moved out I was constantly trying to get in touch with anyone there to make arrangements so that my stuff wasn’t sold and I couldn’t get through to anyone and the manager never reached out at all even after all the recent times I was literally at the U-Haul location ready to pay and move out and had to keep having them leave notes that I don’t even believe were put in the computer or relayed to the manager or could of been and manager just didn’t care, honestly I can see it going both ways. That place is a joke and the customer service there is absolutely unacceptable!! It caused such a stressful aggravating situation for something that could it be so simple. The manager was also extremely rude and the employees were as well and not helpful at all. The day before I moved out I kept trying to get in touch with someone at that location all day and nobody would answer the phone! I had to call the general U-Haul customer service help number to talk to someone and tell them what was happening. After about 15 min on hold I received a call from the Parma uhaul storage facility finally! It was the manager calling thanks to whoever the uhaul rep I spoke with was able to get in touch with him. The manager was extremely rude and disrespectful on the phone. I expressed how much I had been trying to get in touch with him recently etc that I tried to move out several times but he was never there etc. He then tells me that since he switched my uhaul storage lock with another lock even though it was just another uhaul lock that I know he had the key to. He told me that I would have to come in and pay what I owed in cash and also have to hire a locksmith to cut the lock that he put on which cost an extra $65 dollars!! Absolutely ridiculous!! Never again will I get a storage unit or any kind of service at this uhaul location again! I probably won’t even ever use any of U-Hauls services again because my experience was that awful!!!

Stephanie Laich  |  Overall Experience 
Rating:
1.0

I have never used a UHaul storage unit before but needed some place to store home furniture and items after moving from a 4 bedroom house into a 1 bedroom apt temporarily. I purchased the lock they sell and was informed I could not add my own additional lock. My items were there for approximately 2 years (had visited many times) when I discovered someone had broken in and stolen many boxes, slashed many open and had ruined pictures and other various smaller items. They had also taken many larger household items. UHaul denied any responsibility and their insurance dept claimed they had never heard policy of not being able to put your own lock on. By the way, I felt going with a unit inside with cameras would be the safest route. Nope! Therefore, I would never recommend this storage facility.

Marci Lowe  |  Overall Experience 
Rating:
1.0

Less than poor!

robin scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Clark  |  Overall Experience 
Rating:
2.0

Took me 2.5 hours to handle an an old $28 balance from 2 years ago. I reserved a truck for 10am had to have my reservations moved 3 times. Was on hold for 45 mins to speak to someone about it. Wasted my entire day and than my storage unit is too small and no one was there to help me!

Teresa Strmac  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rosalianda vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BELINDA STALLWORTH  |  First Impressions 
Rating:
5.0

The facility at Brookpark is very clean and well kept,I also rented one of the trucks,the staff has the best customer service ever!💯👍

Veletta Wilkerson-Scott  |  Online Move In 
Rating:
5.0

The gal who helped me was very chill and easy going while maintaining professional attitude.

MICHAEL LEWIS  |  First Impressions 
Rating:
1.0

The reason for rating is I reserved on line and when I got there I was told no lockers. Then they wanted to send me to far locations. Eventually after begging I got a large locker but will have to move everything in a month!!!

Victoria Gibbons  |  First Impressions 
Rating:
4.0

The first registered place was awful. Had to go 30 minutes out of the to 2nd location which was great.

Stephanie Duller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanu Thakur  |  Overall Experience 
Rating:
3.0

Price was to high

Thomas Deskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Rodriguez  |  Online Move In 
Rating:
5.0

They had the proper tools for unloading

ALBERTUS, FLOYD SIFFORD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

linda mann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rozalind Henderson  |  First Impressions 
Rating:
3.0

Extremely expensive. The key code box is also very inconvenient, especially in winter time.

STEFANIE FOX  |  First Impressions 
Rating:
5.0

When I needed helped Uhaul was there for me. The staff is helpful and professional. The facility was cleaned and well maintained.

Scotty Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Hull  |  First Impressions 
Rating:
5.0

No issues and very reasonable

RITA HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Bullard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA REED  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONDAY OMORUAN  |  Overall Experience 
Rating:
5.0

Staff was very friendly and courteous.

Catherine Zelinsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA JAKUBOWSKI  |  First Impressions 
Rating:
2.0

I told the clerk that I was emptying my storage lockers the day it was done. I then had to endure several phone calls where I informed several people that the lockers were empty. One of which hung up on me. As well as numerous e mails. Your people do not communicate with each other.

robert ebersole  |  Overall Experience 
Rating:
5.0

Dealt with two staff who were both helpful, especially the woman at the check in desk. My only suggestion is better directional signs both inside and outside the building. Inside the arrows on the floor are great, but I couldn't find the office until I ran into a staff member.

Tracy Moavero  |  First Impressions 
Rating:
5.0

I think it's so cool that you can have your things stored in a safe heated area. So nice and clean inside.

Robert Fletcher  |  First Impressions 
Rating:
5.0

My furniture was safe and secure, and the staff were always available to help when needed.

Kimberlyn Handrych  |  Overall Experience 
Rating:
2.0

Had billing issues continuously. Locked out of unit several times even though I was assured that would not happen. Your corporate system needs to be modified. Staff did all they could to try to fix the situation but were unable to do so. That is why I cannot recommend you to someone else.

james balchak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexa Ensign  |  First Impressions 
Rating:
3.0

If storage is needed again I’ll will rent again .. Thank you !

Jose Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taqiyyah Mahdi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Simna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelby rowe  |  Overall Experience 
Rating:
2.0

Made a reservation for a 10x15 unit when i arrived with all my stuff i was told they had none. Had to accept 2 units. Had to pay 120.00 to have a lock cut off because i could not get in my unit for 6 months and management wouldnt help. i made an appt for them to cut lock off because the doors on the unit are messed up and i could not open lock. Staff couldnt either. and when the day came i was told they no longer cut locks off. Noone notified me and i drove an hour to get there. I had movers empty my units dec 26 2021 and when they unloaded it into my apt all my stuff was infested with roaches. I called and was told the manager would call me. They never did. I informed them a honeless man was living in a unit and had lock picking equipment. Nothing was done. This place is a joke. Horrible. They should pay for the extermination of my apt. They never reimbursed me for a lock i returned either. I only needed one and they charged me for 2.

Wavia Jopek Jones  |  Overall Experience 
Rating:
5.0

Keep doing the wonderful work that you do and keep up the great customer service.

HEAVENLY ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maleny Meza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yaylet yanez rodriguez  |  Overall Experience 
Rating:
4.0

Thank You

valerie stanek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANETTALARYNE MILTON  |  Overall Experience 
Rating:
5.0

I appreciate UHaul for working with me when I couldn't pay the bill on time because of certain circumstances. I recommend storing your items here because the staff will work with you.

Taletah Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM STALLWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARKY CABRAL  |  First Impressions 
Rating:
5.0

Your staff is amazing. I usually have terrible experiences with Uhaul facilities and the Uhaul staff is usually rude, short with me, and difficult to work with. The staff at Uhaul of Parma is fantastic. Everyone I encountered was pleasant and knowledgeable and the check in and check out procedures were quick and easy. This staff should be commended for their fine work.

Patrick Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvairis Pacheco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcia Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosetta Johnson  |  Overall Experience 
Rating:
3.0

Except for past due notices I received when it was supposed to be taken out of my checking account it wasn’t late but I would get a$15.00 late charge this happened like 4times to me. Which added up to $60.00 for no reason. When I went in to ask about it it said it was the mails fault

Blanche Goscinski  |  Overall Experience 
Rating:
5.0

Many options available, very helpful and friendly staff.

Kathleen Ipser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monica Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn fucile  |  Overall Experience 
Rating:
5.0

The move in experience was easy and I was impressed with the cleanliness of the facility. The young man that helped me was very friendly and knowledgeable. I would definitely recommend this facility.

Sharon Marhefka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma dessausure  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rosario  |  First Impressions 
Rating:
5.0

I ordered a unit on line. When I saw it, it was to small. The lady was able to upgrade me to a bigger size with a small increase in price. Love the unit and the service I received.

Grace Roth  |  Online Move In 
Rating:
4.0

We had a challenging move in as the power was out at the store. Staff worked very well with us. One minor issue was a billing issue but that was resolved.

james balchak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynlado Chamorro  |  Overall Experience 
Rating:
4.0

I informed the office on November 1 that the unit was vacated. I spoke to a real person who answered the phone and he said I would get an email confirmation that the unit was vacated. I provided my name and number of the unit. Then two days later I got a notice of a late fee. It was already emptied.

Marie Martin  |  Overall Experience 
Rating:
5.0

It's was great to be with you guys

Shawna Kerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa long  |  First Impressions 
Rating:
5.0

Maurice is very helpful

william ector  |  Overall Experience 
Rating:
1.0

Staff members were not helpful and never did what they were supposed to have done. I would have too call several times to get things resolved. The desk clerks were always in their phone.

Vera Green  |  Overall Experience 
Rating:
5.0

I received excellent customer service, the facility is well maintained and the staff is friendly, great storage facility and operation.

Marc Huff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Werner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Fails  |  First Impressions 
Rating:
5.0

Wonderful experience! Staff was very friendly and helpful for the process. I will be recommending this facility to family and friends!

Kevin Weidrick  |  First Impressions 
Rating:
5.0

My bien servicio y bien avocados gracias y at mucha seguridad

CARLOS BECERRIL  |  Overall Experience 
Rating:
5.0

Very clean facility and good staff.

JEFFREY JIRAK  |  Overall Experience 
Rating:
1.0

1st was told we had a storage unit waiting for us, same size as our truck, but when we arrived it was gone, and we had to get smaller same price, I explained there is no way this truck would fit in that storage unit, so we were given another of the same free 1 month then was paying over 440.00 per month when it should've only been 220. For 1 storage unit, very un proffesiinal didn't know what was what, had no idea on cubic foot,measure, that would be something your employee are encouraged to know up front or taught,because they don't seem to know and actually act like spoiled kids if you tell them different and walk away from you when your right. And they have nothing to say, but can't make any big decisions, so im assuming only management can't make. We paid out rent 1st of month but wasn't due till the 6th, we moved 2 units out on on or before the 4th, so we go our money back,then we weren't able to get other room moved out till 7th of that month we were told "WE DONT PRO RATE" funny but uhaul, makes it very comfortable for them we won't get the other half, and I didn't see it on either Bill so they stole 220.00 or if they prorated for the day after rent was due.. and I paid on the 1st of the month I should've gotten maybe 200.00 almost back for that 2 units we had 4 units but 2 our considered one together. So were still owed 200.00 at least. But won't see it supposedly till next month,but if you don't pay your rent they lock you stuff that day.. and charge you exstra.. nice company! You don't want to go back to. Do as I say, not as I do, right?

Amy Perry  |  Overall Experience 
Rating:
5.0

The man who did my registration on the phone helped me reserve a unit. When I got there they did not have an outside unit available. The man at the site was very helpful and was able to work with the staff to locate a unit for me. He was helpful, courteous and went thru everything with me. Great employee!

Coralise Terwilliger  |  First Impressions 
Rating:
3.0

Everything was perfect besides the manager.. She was rude and unprofessional.. You can check the recorded call which took place 4:06 pm Oct 4 2021

Vincent Tedesso  |  First Impressions 
Rating:
2.0

First the person there did did know what to do we had to go get cash because the credit cards thing was down then as soon I was walk in it was up we only was gone for 5 minute. I had to come back to get the storage unit because they said that he didn't know what they was doing. They messed up and over book so I couldn't get the storage inside. And the had to do 4 unit until I got the one they gave us.

Grace Betances  |  Overall Experience 
Rating:
5.0

Uhaul has always accommodated my every need. There is a representative named Keyonna , this lady went above and beyond to make my transition into the storage unit, quick fast and easy. This lady was professional, eager to help me,, she answered all my questions, was very nice, and she made me feel like my needs were important to her as well. Keyonna is a breath of fresh air. When I left the Uhaul facility, I said to myself WOW, that was easy, thanks to Keyonna. Thank you Uhaul, & thank you Keyonna. I would like for someone to recognize this young lady for her excellent service & demeanor. I will recommend this Uhaul facility on Brookpark Rd to all my friends and family..

Warner Thompson  |  First Impressions 
Rating:
5.0

Staff was friendly and made the experience easy and smooth. Would definitely recommend!

Jacobi Wilson  |  First Impressions 
Rating:
1.0

I am so very angry with my experience with Uhaul as it pertains to the storage. When I first got to the location on Sunday I was turned away even though I had a reservation for a storage unit. I did appreciate Candy she was helpful on Monday but I most certainly didn't appreciate being ignored by the manager either. Then I was repeatedly told that my 15 foot truck should fit into this 5x10 unit. It DID NOT fit!!! I have been terribly inconvenienced and I feel nobody cares about that😡

GINA ALEXANDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianne White  |  First Impressions 
Rating:
3.0

wellI didn't elect to have auto pay, but when I got my contract it said I was enrolled. I didn't give permission for that. Another thing I didn't like was the size is over-estimated as for square footage and apt or home comparison with two-three bedroom sizes etc. I also didn't get the free month everyone got that the site was advertising for. This stuff upset me. Otherwise its clean and not far from me. I'd like the auto pay removed.

Kelly Bertloff  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

teena mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH PERISUTTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Lanigan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH HOTOVY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Serena Love  |  Overall Experience 
Rating:
5.0

I was afraid that, due to weather extremes, some of our things may have been ruined after being in storage for 16 months, but everything was in the same condition as when we first moved it into our unit. We found everything about your facility convenient and we've already recommended your facility to others!

Brandon Drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Lanigan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GENESIS BALAGUER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA PEACOCK  |  First Impressions 
Rating:
5.0

This facility is clean and organized with a delightful staff, always friendly and helpful. I have had my goods stored here for 3 years and have been totally satisfied. Thank you

beverly mcelroy  |  Overall Experience 
Rating:
5.0

The young lady who took care of me was extremely helpful and friendly. She was able to accommodate my need for a bigger unit and was very thorough in making sure I knew how to enter/exit. She needs a bonus $$.

Marie Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarai Fuentes  |  First Impressions 
Rating:
4.0

Second time using this location first time I was charged an extra month and the second time it’s still pending

james marshall III  |  Overall Experience 
Rating:
3.0

The men were not very helpful.

Vera Green  |  First Impressions 
Rating:
1.0

Restrooms didn’t work never sent me a receipt stores

ORLANDO GLENN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess Appleby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Kunkel  |  Overall Experience 
Rating:
5.0

Staff member was very polite very helpful

William Tompkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Rossero  |  Overall Experience 
Rating:
5.0

Please take this statement with I make a true and honest statement. This place I used on Brookpark Road is the greatest place in this planet. I mean this totally. The people are wonderful, they help you totally. I will recommend this place to everyone.

CURTIS WELCH  |  Overall Experience 
Rating:
5.0

I was speaking two fine gentlemen at the store yesterday, I expressed my feelings about this store to them. Then I found out I was talking to the owner. I must repeat myself again, this facility is the greatest U-Haul store on the planet.

CURTIS WELCH  |  First Impressions 
Rating:
3.0

Got online checked out before end of the paid month. After 2 days I get an email with late charge fees and an invoice for next month to pay. Looks like the staff didn't cared much to check online move out requests. All and all good location.

mihail aghenie  |  Overall Experience 
Rating:
3.0

While the facility itself is great, it’s pretty crazy the polices UHaul corporate has in place. I reserved a unit and thought that meant I’d be charged and start paying on that date. In fact found out that my unit was given away. This was not listed anywhere visible or clearly noted. On top of that, the month of included storage was taken away because of a policy change, and the website did not reflect any actual units available. Pretty abysmal experience from U-Haul corporate. Half the reason I chose to use U-Haul was because of the month of storage included with truck rental. I could easily pick any other storage facility without that, and plan to look at cheaper options.

Ryan Tuttle  |  First Impressions 
Rating:
5.0

The whole staff was very very professional and Mr. Maurice outstanding.if I ever had to use a storage again I'll definitely would come back there,I'll tell my family and friends thanks for your hard work

leroy sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BAYURA  |  First Impressions 
Rating:
5.0

Amazing staff!!! Just very accommodating and helped made my process so easy. I was stressed when I got there and they literally eased everything!

Ciara Jastes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosetta Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melvin jones  |  Overall Experience 
Rating:
5.0

The facility was very clean

Natalie Makrai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Guzell  |  Online Move In 
Rating:
5.0

The staff was very friendly and helpful.

Kelly Simpson  |  First Impressions 
Rating:
2.0

First I reserved my unit online and I saw a coupon for a free month so I applied it and it told me it was applied and I didn't have to pay till July 22 but when I got there I had to pay and while paying when I didn't think I had to I asked about a lock being in there or if I had to provide it they said it was in the unit when in fact it was not so I called up to the desk and they told me I had to come grab it from them I didn't have to pay for it but all the employees that were there saw that I was in a immobilizing boot and everyone was worried about going in the back and they all wanted to go. It was just unprofessional and after having to pay and not having the lock they could of at least ran the lock to my unit but what ever was in the back was more important cause when I did in fact go back to get the lock none of the employees I saw at first was there it was another guy.

VALERIE MCMAHON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFER WRIGHT  |  First Impressions 
Rating:
5.0

Thank You guys very much.

curtis hopkins  |  Overall Experience 
Rating:
2.0

what we were told for storage what we got was not any where near a 20 foot truck a young girl gave 2 small storage units. Which where not even close I went in and order 2 more same size as the others and this gentlemen gave them to us for a month free, so 8 think out of all good, but you need to know you stuff about.. cubits, and measurements.. or else.. the girl couldn't even figure out where the storage units were located she had to ask someone else.. so that perturbed me a little.. But all was good in the end.. and was taken care of..

Amy Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH HOTOVY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genesis Rashid  |  First Impressions 
Rating:
5.0

Tre experience was good. One comment I have that when I was renting the truck the U-Haul app led me to believe that I was getting a first month free on my storage room. However when arrived at the facility the staff told me that the drive up storage does not qualify for this offer. I will follow up with a phone call.

Vladimir Puts  |  First Impressions 
Rating:
5.0

Easy access. Good proce

Raynlado Chamorro  |  First Impressions 
Rating:
5.0

The service was great they just need to answer the phone instead of taking the phone off the hook with busy tone... I was calling to ask question and I call most of the day while I was at work.. When I get there the person just sitting there messing with cell phone and I call from parking lot just to see if phone was going to ring and still the same thing sounds like phone is off the hook .

RENEE STUART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanilka Norma  |  First Impressions 
Rating:
5.0

The girl who helped me was very good. She's very courteous and well informed was very helpful.

Tammy FITZWATER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Crawford  |  First Impressions 
Rating:
3.0

Helpful and friendly staff, good location. Definitely recommended. Some suggestions. I would like for the sliding door be open outside office hours, because the side door that remains open till 10 PM is very small and it's tough to bring things in through there. Would also be great if they'd let overall access be available beyond 10 PM. All other storage units I've used have included 24/7 access.

Mary Witherspoon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Hildebrand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isadora Tello  |  Online Move In 
Rating:
5.0

Good people, clean and secure facility. Just had to move to a larger unit elsewhere because it wasn't available here.

Evan Barbee  |  Overall Experience 
Rating:
5.0

Very convenient for my daughter who is going to college in Berea.

Gwendolyn Rodriguez  |  First Impressions 
Rating:
3.0

Only moved out because we found a much cheaper place near where we store our travel trailer. Our room’s locking mechanism jammed easily. But we will visit to buy propane, though the transaction would be easier if you could call the office directly and meet the associate at the pump (where they collect payment anyway) rather than park, mask, and walk through the store. That’s because the phones are all routed through a central office.

WILLIAM WALSH  |  Overall Experience 
Rating:
4.0

The only part I had a Issue with is I pulled my Storage early. when I talked to the guy about getting money back I still had 15 days left he told me. He told me to take it up with Mgt on Monday because it was his problem.

Chrissy Martincic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Mendez  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Benjamin Brant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Costa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dan Granata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Thomas  |  Overall Experience 
Rating:
5.0

This is far better than my previous years experience with U-haul.

Della Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANEL GORMAN  |  First Impressions 
Rating:
1.0

I originally had a 5x10x7 unit for $79 a month reserved, I was afraid my stuff would not fit so I asked to upgraded to a 5x15x6 for $139 a month. The unit I was given was 5x10x6, so basically the same as my first reservation. All my my stuff ended up fitting anyway. I need to price changed to $79 a month because I would have just stayed with my original until because they're the same size. The manager said he would fix it but the cost is still showing up as the larger unit on my account. I tried calling 3 times today, I was on hold for 25 minutes and then the call dropped. I tried to resolve the issue before leaving a review.

Nathalie McClune  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy H Weathers  |  First Impressions 
Rating:
1.0

My access card did not work at all. So I couldn't move the rest of my things into my storage a d now have to pay another fee because of it

LANETTALARYNE MILTON  |  First Impressions 
Rating:
5.0

I was very pleased with the storage unit and company. The facility was very clean and well lit every time I was there. I knew my belongings were safe with the security available. I would most definitely return if ever I need to store my things again and have already talked to family and friends about how happy I was.

charlene miller  |  Overall Experience 
Rating:
2.0

I wanted to be placed in a storage unit outside so that I could drive up and unload. They kept placing me inside in a temperature controlled unit. After 3 attempts, they finally understood what I wanted. They wouldn't show me where my unit was at, and they didn't explain how the security card works. I had to ask them. They didn't seem very motivated to help me. I won't be back after I am done using the unit. It shouldn't be this hard.

Benjamin Brant  |  First Impressions 
Rating:
5.0

Young Lady waiting on me was very efficient and knowledgeable. Great to have someone who's friendly goes a long way.

WILLIAM STALLWORTH  |  First Impressions 
Rating:
1.0

I was rented a storage space that already had a lock on it. I had furniture and other items line up only to have to move them. I had hired labor which caused an extra expense. When I got to the second space that had a lock on it as well! It already filled with someone’s else’s items! Your staff was flustered and argumentative! I wil look for a Thor storage facility next time. Stag was unprepared to handle the situation as no manager was there

PHILIP YBARRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Keger  |  Online Move In 
Rating:
4.0

Fred was very helpful in checking me in showing me around. Other than the broken garage door very pleased with the site and the helpful staff.

Chris Ellis  |  First Impressions 
Rating:
5.0

Great customer service and willingness to help satisfy my moving needs. Very friendly staff.

Joseph Dykin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Meyers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Littlefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliane Hill  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Sorma  |  Overall Experience 
Rating:
5.0

Thank You

Veronica Hollingsworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Kosinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY SWIT  |  First Impressions 
Rating:
3.0

The facility itself was very nice. The staff, not so much. They have an attitude with customers as if they are doing you a favor by working. Also, very behind on paperwork apparently. I closed my storage unit out on December 28, yet they were sending me late notices and late fees on January 10. I requested a phone call when the matter was ultimately solved, still didn’t receive that. They also never answer phones at this specific location.

melissa adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Bazan  |  Overall Experience 
Rating:
5.0

Beth did a great job finding me a locker great service

karl penkal  |  First Impressions 
Rating:
4.0

Everyone was very helpful and the facility is very well maintained. Thank you to your customer service representatives for a great experience.

larry sweet  |  Overall Experience 
Rating:
5.0

Maurice and his staff were very professional, friendly and helpful. The store / office area was clean every time I had gone in there. I would recommend this facility to anyone who asked about needing a place for storage.

BOB GATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwaun Murray  |  First Impressions 
Rating:
4.0

There was one good employee working in the other employee wasn't so great don't know his name but it was a young boy I don't know why he didn't show me where my storage bin was but the other employee which was a girl helped me very not very good okay

MARY BABICHAHN  |  First Impressions 
Rating:
4.0

The bathroom was consistently dirty and/or non-functioning. There is a leak in the roof in the inside loading area. Makes me wonder if the roof isnt leaking elsewhere. Maurice is nice but when I was switched to 24 hr access in the middle of winter and I had trouble getting in (due to lack of communication), I tried to call Maurices phone number which is posted everywhere several times and I got no answer. I called the main uhaul number and they basically said "sorry we cant help you". I believe that communication is lacking with the customer service. Not everything is explained and all employees are not on the same page. Both lockers that I rented, they forgot to remove the zip ties from the storage doors. There always seems to be some sort of computer issues. One employee just said "our computers are going down it seems" in the middle of accommodating a customer and that its kind of a regular occurrance. If trying to call the facility or seeing them in person, the wait times are usually atrocious. There always seems to be new employees. The climate controlled units and loading zone (with carts) is pretty nice though. Ive never seen such a set up but it makes moving in and out so easy.

heidi tsakalos  |  Overall Experience 
Rating:
3.0

When uhaul on Lorain didn't have storage like promised I had to go to this one, prices for same facility were $40 higher, and they tried to make me buy there lock, they only allow a certain kind you can use, I already had that one so didn't have to purchase there's but what a scam don't tell you any of this before so you can decide... I feel with a big company it should be the same at every location...

Michelle Kinard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILL HECKLER  |  Overall Experience 
Rating:
5.0

I would recommend U-Haul in a heart beat

Mary Smelcer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Woodward  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kimyette finley  |  Overall Experience 
Rating:
5.0

I wish we could get another Security Card . iIt makes it difficult when I have to wait for my husband to come and swipe. It is hard to be at tweo places at the same time Is this something that you could offer us

valerie stanek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martin oboyle  |  Overall Experience 
Rating:
5.0

Really excellent service!!

Jani Memorich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnna Caraballo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen Kehoe  |  First Impressions 
Rating:
5.0

Staff was extremely friendly and helped whenever I needed it! Facility was was very clean and well maintained! Would use again!

Stephanie Sartain  |  Overall Experience 
Rating:
5.0

Only hard part was getting ahold of anyone over the phone. I physically came in to ask my questions. Called all weekend and waited 20-30 minutes before hanging up after all the prerecorded "someone will be with you shortly

Julie Polowyk  |  First Impressions 
Rating:
5.0

Quick process, friendly helpful staff. Reasonable prices. A+ service

KENNETH BUSLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Littlefield  |  First Impressions 
Rating:
5.0

All my storage needs ,were well taken care OF!

andrea brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDICE SHORT  |  Overall Experience 
Rating:
5.0

Everybody was very helpful explained everything in a way you could understand everything was clean and safe

martin oboyle  |  First Impressions 
Rating:
4.0

It’s a nice storage unit but very expensive

adrianne HOWARD  |  First Impressions 
Rating:
5.0

They made this transition very easy. I was so impressed by the costumer service. I will recommend this facility to my friends and family. They made sure I knew everything up front. It’s very clean. I am a very satisfied customer!!

Richard Mendez  |  First Impressions 
Rating:
5.0

Website needs to better show keypad locations. All communications reference a gate despite Brookpark entrances having no gates.

Glen Hise  |  Online Move In 
Rating:
5.0

My customer rep was very helpful and knowledgeable about the facility

steve thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Polowyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorita Lee  |  Online Move In 
Rating:
5.0

I was new at renting a storage unit the staff was kind understanding and very informative. I highly recommend U-Haul

Iris Ramos  |  First Impressions 
Rating:
5.0

Everyone was so nie.

alice Rericha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Callan OShea-Moran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kate Bathgate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Cross  |  First Impressions 
Rating:
4.0

I have a hard time getting in the building and then i have a very long walk to the unit it's rough on this 86 year old body. Have a great day. Andy C.

Andrew Chopka  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jon Ziebold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Kocab  |  Overall Experience 
Rating:
5.0

This was an outstanding and convenient place to store my daughter’s college stuff.

gwendolyn rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariana Galarza  |  Overall Experience 
Rating:
1.0

I moved out online on the 10th and the people that worked there never looked at the emails to check me out.. So now they said I didn't move out till the 15th now they trying to charged me 76$ for extra day or 2 ..dont be a customer with them they are out to rob you

Peter Lafraniere  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry DeJesus  |  First Impressions 
Rating:
2.0

The lock on the storage unit we were given was broken, and we were assured it would be fixed. However, during the 2.5 months we used the unit, it was never fixed. We called several times to have it resolved, but we were told every time that it would take longer. The last time, a manager implied it was our fault for not calling more. However, that had been our third call. While the staff members at that location are very kind and helpful, the management is lacking. We would not recommend the business for that reason.

Victoria Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia smith  |  First Impressions 
Rating:
1.0

Had communication issues with the employees. I was asked to provide multiple people for the application or what not... did not have anyone to put down had to make up people. Asked to speak with manager.... he told employee to give me to another person whom was not a manager because i was upset. I filled everything out online and was being asked the same questions. Whats the purpose of reserving online? Once shifted to another employee she was great help but apparently she could have checked me in for the truck rental as well but didnt. Manager refused to help at that point and pushed me off to the employee inside. Very unhappy with my service. And overall experience. Once arrived the next day to put things in my storage unit cleaning lady was cleaning it. So i also was given a dirty unit that i had to wait 10 min to be cleaned. It was time consuming.

Collen Lowery  |  Overall Experience 
Rating:
5.0

Staff very helpful in showing me storage space size options and then helping me get set up with my new unit.

Samantha Matelske  |  First Impressions 
Rating:
5.0

The staff and store manager were very accommodating to my needs. When there was a question about a turn signal not working the store manager came outside to correct it by switching out the tow-dolly with another one. I have since then used the offer for a storage unit and just recently got a second one to rent. Very clean store and outside parking lot and the areas around the storage units.

BOB GATES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Priscilla Ortiz  |  First Impressions 
Rating:
5.0

I moved from Pittsburgh to Cleveland and the employees I interacted with went above and beyond any expectations I could of imagined I spoke to candy, And Chrissy, By phone who went out of their way to find out the answers to my questions and were so helpful, and there was a gentleman I can’t remember his name unfortunately but he helped me to get into my storage unit and was very helpful with showing me how to navigate my way around. I am so impressed with the service I received it was one of my few pleasant experiences in a stressful move. I can’t thank those staff members enough.

Nancy Beall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Krienke  |  Overall Experience 
Rating:
5.0

The girl that helped me explained everything very well and she was pretty ❤️

Peter Lafraniere  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Osretkar  |  First Impressions 
Rating:
5.0

The person who rented me my unit was extremely courteous (even though I came in around closing time) and was able to answer all of my questions. She is a true asset to Uhaul! I did not even consider another storage business after speaking with her!

HAROLD DUNCAN  |  First Impressions 
Rating:
2.0

Storage unit I was assigned at the location was dirty and has trash in it. I am not putting my stuff in the unit until its cleaned out and disinfected. I will be calling the location tomorrow to complain and ask that the issue be addressed. I have pictures and would be glad to share them if needed

Scott Bayless  |  First Impressions 
Rating:
5.0

Staff extremely friendly.

Barbara Hildebrand  |  First Impressions 
Rating:
5.0

Will only store my belongings at u hall

Robert Mack  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric Zahtilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Jaworski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Kundrat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hauser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN GIESEL  |  Overall Experience 
Rating:
5.0

Great service

jason clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

burniece blanton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Canitia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA COLON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILL HECKLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David Malone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa Cramer  |  Overall Experience 
Rating:
5.0

The amount of money to pay was high.

Anna Willano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Bryant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott olsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Canitia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gwendolyn rodriguez  |  First Impressions 
Rating:
2.0

My storage unit Leak with a bunch of water and ruin my things

dominic curiale  |  Overall Experience 
Rating:
3.0

I stopped in to discontinue my auto- withdrawal since I was moving and could finally empty my storage. The rep kindly removed it in the system and told me the date in which I had to empty it. Then i received calls declaring I was late on my payment. They said they would update the notes in the system. When I arrived, my lock was double locked by theirs... my unit number was lit up on the board in the office area. I felt like a criminal. I told them as much too. Also, the snow accumulation around the unit was bad and it was so icy, my elbow is still bruised from losing my footing when getting out of the truck. Place could be 5 stars if they just paid attention to the details. hen

Lisa Dydek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orlando rivera  |  Overall Experience 
Rating:
5.0

None

Angie Ulbrich  |  First Impressions 
Rating:
5.0

none right now

Virginia Mullins  |  First Impressions 
Rating:
5.0

The employees were very helpful. Was dropping off at this location after driving from Kentucky. Very stressful day. They were very kind and showed where my storage unit was and how to use alarm.

ANITA COLON  |  First Impressions 
Rating:
5.0

Haul has come a very long way. Very well organized, very impressed with the size of the operation and services they provide. Great job Uhaul, will do it again. R. David Malone

David Malone  |  First Impressions 
Rating:
5.0

Everything was great here - no complaints! Staff was very friendly and both move in and move out were easy!

Amy Fanous  |  Overall Experience 
Rating:
5.0

thank you

KEVIN GIESEL  |  First Impressions 
Rating:
5.0

Was great. Everyone went out of their way to get me what I wanted. Very satisfied.

paula allen  |  First Impressions 
Rating:
4.0

Great experience

paula allen  |  Overall Experience 
Rating:
5.0

The staff was great and the facilities are very clean

fred miguel  |  First Impressions 
Rating:
5.0

I love the staff at the UHaul on brookpark road

Vanessa Dix  |  Overall Experience 
Rating:
5.0

None

Lee Goodman  |  Overall Experience 
Rating:
5.0

Mikayla was amazing! She was helpful and very informative!!!

Amanda Wetherell  |  First Impressions 
Rating:
1.0

I notified the main office that I would be moving out , Then I kept getting notices about late fees. Even though I told them I would be moving out I'm not very happy about that.

Brian Dubaniewicz  |  Overall Experience 
Rating:
5.0

Very helpful and curitious

David Harris  |  Overall Experience 
Rating:
4.0

I am extremely grateful to Krissy, for being so understanding and kind to me as I transitioned my late husband stuff out of my old place, into storage. She's a sweetheart! Will work with her Only!

LaVita Banks Cuadrado  |  Overall Experience 
Rating:
5.0

Great facilities

Michael Nunamaker  |  Overall Experience 
Rating:
5.0

All of the Staff was simply wonderful...I really felt valued as a customer. Moving is worst than seeing a dentist but the staff there really helped make it a much better experience. Thank you all

Samar Smith  |  Overall Experience 
Rating:
5.0

no problems

Robin Ross  |  Overall Experience 
Rating:
4.0

Very friendly workers. Scott took care of us..explaining and answering all questions,even though he had laryingitis. Would recommend this facility!

Carol szendel  |  First Impressions 
Rating:
3.0

Your rates are sky high! could have gotten the same size unit for 100 a month cheaper with almost 24 hour access. And the fact I would have to pay extra for 24 hr access is dumb!

David Hannah  |  Overall Experience 
Rating:
5.0

Having the 30 day free storage really helped us out. The manager even let us use a 10X15 unit without addition cost. The staff was exceptional. I was very impressed. Thank You

Troy Turner  |  Overall Experience 
Rating:
5.0

Fast service ... FRIENDLY ASSOCIATES . Keep up the good work

william ector  |  First Impressions 
Rating:
5.0

The staff was very accommodating and helpful! No trouble with getting in and out of our storage unit. Overall experience was great! Thanks

tamara card  |  Overall Experience 
Rating:
5.0

Sales associate was knowledgeable. He took the time to give me a unit that prevents me from climbing stairs... thank You

Larry Overton  |  First Impressions 
Rating:
5.0

Efficient

Brian Mccalla  |  First Impressions 
Rating:
5.0

The storage unit completely met our needs! Thank you!

Kathy larmaco  |  Overall Experience 
Rating:
5.0

Very helpful staff

Amy Leaf  |  Overall Experience 
Rating:
1.0

Your storage rooms are too small for the prices. Your customer service is very poor. Your workers are nasty!!!

JAMIE RICHARDSON  |  First Impressions 
Rating:
5.0

Very smooth process to reserve and rent. Storage unit accessible and clean.

Kathy larmaco  |  First Impressions 
Rating:
5.0

Very nice place

Karen Tackett  |  Overall Experience 
Rating:
4.0

The lady that I delt with did a great job, she was quick and explained everything, made me feel comfortable

david conway  |  First Impressions 
Rating:
5.0

Scotty was wonderful. All of the guys were so helpful during the flood emergency we had.

lisa schroeder  |  First Impressions 
Rating:
5.0

Your manager helped me through a difficult move. I like the direction your company is taking

BILL MCNEELEY  |  Overall Experience 
Rating:
5.0

This facility is far and above excellent. It is thoughtfully laid out, great loading area features, impeccably clean and the staff provides efficient, courteous and professional service.

Dolores White  |  Overall Experience 
Rating:
5.0

Good

Betsy Lopez  |  Overall Experience 
Rating:
3.0

Alot of odd people that ride around the lot that arent utlizing uhaul . One day a male approached me as i was retrieving items from my unit and when he noticed my brothers hopped in his car .

Savannah Hall  |  Overall Experience 
Rating:
5.0

Thank you

wayne thomas  |  Overall Experience 
Rating:
4.0

Everything was good but there was a small leak in my unit causing some of my stuff to get wet

Aaron Beasley  |  Overall Experience 
Rating:
5.0

We needed the storage at a difficult time. Your staff, your services and the storage unit were all superior and we thank you so much for you assistance in EVERYTHING.

Sharron Walker  |  Overall Experience 
Rating:
1.0

Not good at all

Theodore Witowski  |  Overall Experience 
Rating:
5.0

Professional and courteous staff. Very helpful. Very clean and secure facility

Thomas Vegh  |  Overall Experience 
Rating:
5.0

Rational and courteous staff. Very clean and well run facility

thomas vegh  |  First Impressions 
Rating:
3.0

sorry, I filed a claim for missing items out of my ubox, but the items were not really missing, my son hid the box of things that I was looking for, in a suitcase, which was not expected. My apologies

Heather Gibel  |  Overall Experience 
Rating:
4.0

Our U- boxes were clean and free from smell or pests when we opened them up after 4 months- overall great experience for the price and convenience of a cross-country move!

Sharron Manuel  |  Overall Experience 
Rating:
5.0

Was a great location and service. Staff was excellent!

eric patrick  |  Overall Experience 
Rating:
5.0

Great

Korrin Williams  |  Overall Experience 
Rating:
5.0

Facility manager and staff were helpful and professional. Will definitely recommend to family and friends. It is a safe , clean and secure location. Thank you UHaul

kathleen cox  |  Overall Experience 
Rating:
5.0

Great service by the team of workers there,Thank You.

JAMES HEUGEL  |  First Impressions 
Rating:
5.0

Very helpful

John Szopo  |  First Impressions 
Rating:
5.0

very happy with u-hall!!

Sharon rebar  |  First Impressions 
Rating:
5.0

Would definitely recommend!

Kate Kane  |  Overall Experience 
Rating:
5.0

I had a storage unit for 5 months and it helped me make a smoother transition when I was planning for a move. I always felt safe there. Last night, I recommended to a friend who needs a unit now.

marianne kuchik  |  Overall Experience 
Rating:
4.0

Good experience overall. Would use this service again.

brian holbrook  |  Overall Experience 
Rating:
5.0

Thank u for good service

Wilma Greer  |  Overall Experience 
Rating:
5.0

Always clean and secure with friendly and helpful staff.

Freddy Cruz  |  Overall Experience 
Rating:
5.0

Thank you

lillian diaz  |  Overall Experience 
Rating:
2.0

Outdoor units are heavily slanted and have a big bump so you cant roll anything easily in or out... And $220 a month is pretty ridicoulous rate in my opinion. I would not recommend.

dane harlan  |  Overall Experience 
Rating:
5.0

Great customer service

Michelle Wiggins  |  Overall Experience 
Rating:
5.0

We rented a U-haul storage box for our driveway for a month to store some items for a short time and were very pleased with the experience and with the people who brought it and picked it up and the

elaine pinter  |  Overall Experience 
Rating:
4.0

staff was great at Brookpark location/ Billing department not so good/ Account was in my name but my sister paid/ Almost every month we would get a late notice and this last time they put their on my

jon spokas  |  Overall Experience 
Rating:
5.0

excellent customer service

Darlene Mariner  |  Reservation 
Rating:
5.0

Quick and friendly service!

Brian Summers  |  Reservation 
Rating:
5.0

All agents were courteous and knowledgeable! Very easy access to my unit!

Betty Straka  |  Overall Experience 
Rating:
5.0

Storage intertubes should be pro-rated. Circumstances dictate when a renter needs to close out the storage unit.

Tyler Bales  |  Overall Experience 
Rating:
1.0

The staff members were the absolute opposite of friendly and helpful. I would recommend others I know to store their things anywhere other than here.

Zachary Williams  |  Overall Experience 
Rating:
4.0

Messed up our delivery and was forced to wait a day

matt queen  |  Overall Experience 
Rating:
5.0

Everything was excellent. Thanks

Melissa Herron  |  Reservation 
Rating:
5.0

Pleasure to deal with very helpful

Edward Nemes  |  Overall Experience 
Rating:
5.0

My experience with this UHaul Facility was excellent from my beginning to the end. Kudos to the Manager and staff at this location!

sonya williams  |  Overall Experience 
Rating:
5.0

Both Maurice and William Hoyett were very professional and helpful. Excellent customer service.

Michael Conrad  |  Reservation 
Rating:
5.0

This is truly the best stirage facility I have used! The loading dock and carts are so convenient and helpful! Thank you for your great service! Highly recommend!!

Sue Keck  |  Overall Experience 
Rating:
5.0

The service was amazing tkns for you help

Matilde Toledo  |  Reservation 
Rating:
3.0

The women who delivered and picked up our UBox was wonderful... at the beginning of the contract and the end. They should be commended. Getting a hold of the office VERY difficult.

HALLI WEBB  |  Overall Experience 
Rating:
5.0

The Staff at Uhaul was great very welcoming and was very kind and considerate thank you guy's a lot.Toni M.

toni magwood  |  Overall Experience 
Rating:
4.0

Great service, would like to see humps over back tires removed and mom’s attic for added space and fluidity of load

Otis Jones  |  Reservation 
Rating:
5.0

The staff there is so amazing and understanding, I would not dream of taking my business elsewhere.

WILLIE HINES  |  Reservation 
Rating:
2.0

I received many conflicting emails about the date that our Ubox would be available. One said it was guaranteed to be available on the 29th and it was not. Staff also seemed confused about details.

mallary whitten  |  Overall Experience 
Rating:
5.0

The person who I had contact with, Kishi Was very professional with superior customer service skills and also handled the delivery of the large u-haul box with skill, everything arrived in great shape

John Lisy  |  Overall Experience 
Rating:
5.0

Service was great, good communication

Win McLaughlin  |  Overall Experience 
Rating:
5.0

I appreciate the Manager and workers at this location. Although we arrived 2 minutes before closing, they were patiently willing to help us. A huge thank you! Sonya Williams

sonya williams  |  Reservation 
Rating:
5.0

Excellent Staff !!!!!

Tom Rizzo  |  Overall Experience 
Rating:
5.0

Fantastic Manager. Fantastic Staff. Thank you. Ray Gray

Raymond gray  |  Overall Experience 
Rating:
5.0

Facility is enormous and offers a ton of services I didn’t realize were available. Very happy with the unit I rented. Staff were friendly and got me checked in very quickly.

Kevin Kerrigan  |  Reservation 
Rating:
5.0

The staff there is excellent outstanding they were courteous friendly and most of all friendly to everybody even my nieces. Thank you very much

Daniel Anderson  |  Overall Experience 
Rating:
5.0

The staff here are amazing and very helpful. The units are clean and easy to nbn get to.

Michelle Hall  |  Overall Experience 
Rating:
5.0

I think they do a wonderful job taking care of customers

Kristin bankowski  |  Overall Experience 
Rating:
4.0

UHaul delivered our goods from California to Ohio just as promised.

CAROLYN GAWKOWSKI  |  Overall Experience 
Rating:
1.0

Don’t plan on ever returning

Joe Pasela  |  Overall Experience 
Rating:
5.0

With my busy schedule it’s not always easy to meet and conclude some business. But with self Storage Parma I reminded and taken care of. Not to mention I felt safe and and my items secured. Thanks

Abraham Ballestas  |  Overall Experience 
Rating:
2.0

I had a pod delivered to my house, and when it arrived to Parma's location before going to my house, I never heard from them when they said they would contact me (over 5 days). Poor communication.

Valerie Lazar  |  Overall Experience 
Rating:
5.0

Everything is ok for now

jose rivera  |  Overall Experience 
Rating:
4.0

Nice

joshua yarger  |  Overall Experience 
Rating:
5.0

I was very impressed with your facility from day one. Definitely will use again if needed and will also suggest to friends and family. Your staff are helpful, respectful, pleasant to deal with.

Patricia Fallon  |  Overall Experience 
Rating:
2.0

Never rent storage here again! Paid for my next month starting on the 28th, wanted to vacate on the 2nd was told they do not prorate! So there goes $180.00 for a space that I'm not occupying. #!@k uha

kenneth whittaker  |  Overall Experience 
Rating:
3.0

Nice and clean place

Debbie Leanza  |  Overall Experience 
Rating:
5.0

excellent communication and friendly professional service. your staff were accommodating to our moving timeline which was so welcome during a stressful process. Natalie was timely, friendly & skilled.

Margaret Morris  |  Overall Experience 
Rating:
4.0

We loved the access and security feature with our unit. And the ease of access and drop off of the truck when done.

Ronald Siegel  |  Overall Experience 
Rating:
5.0

Amazing place, amazing staff. Would definitely recommend to anyone!

amber blankenship  |  Overall Experience 
Rating:
4.0

I didn’t actually see the “facility” so I gave it a positive rating. You really need a N/A option. The delivery of our u-boxes went very smoothly at your end and the drivers were prompt and considerat

Denise Horacek  |  Overall Experience 
Rating:
5.0

Staff super helpful! I'm so happy with the service :)!!! Keep up with the great customer service

Susan Colon  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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