Great staff
Roberta Shears | First Impressions
Customer Reviews for U-Haul Self Storage of Spanish Lake
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Lavelle Sawyer | First ImpressionsThey was very Perfectional!
ANGELA MITCHELL | First ImpressionsI had a great experience, one of many with the store manager Kris. Very professional, helpful, and understanding.
RICHARD AMOS | Overall ExperienceThe gate closes really slowly. I wish there was a sensor on it so you could close it immediately after entry/exit. I had people go in while the gate was opening/closing, some even went in before I could! I never saw or spoke with a staff member and the phone number I was given is disconnected.
LaKesha Dean | Overall ExperienceIt was great.
anthony harris | Overall ExperienceCustomer service was excellent!
LEO STITH | First ImpressionsVery good communicators. I’ll be back.
JOSEPH FERRY | Overall ExperienceI needed storage at the last minute. I was in the middle of loading the truck when I found out my apartment wasn't gonna happen. I am very happy that I was able to arrange everything online and get into my unit in a matter of hours. It really took a lot of pressure off of me with so many things going wrong on that day. I just wish I had known that I needed storage in the beginning and I would've reserved a truck with UHAUL as well to get a discount or just gotten a storage pod delivered.
LaKesha Dean | Online Move InThey gave me chances …… they worked with me and they understood what I was going through
IMO OKON IBANGA | Overall ExperienceFlawless
Tane Finley | Overall ExperienceWhile everything looks great from the outside, you bought the facility on Parker while it still had tenants. You couldn’t see what was going on in the inside. Red dust coats everything over time. I believe the doors have rust in the ceiling. How clean can it be if my unit is full of acorn shells and crap? Squirrels destroy my property on a regular basis. Field mice and squirrels eat acorns. They ignore your very large bait traps. Drywall hit my daughter on the head causing a lump and in winter we got locked inside the gate cause the pad malfunctions in cold weather ( we had to climb the fence and open it from the other side) And you have the nerve to raise rates. I’m only with you because you are cheap and close to home. Keep raising rates and I’ll just buy another tough shed.
Irsheca Williams | Overall ExperienceI can not get into my unit… I had to sleep in my truck so that could wait I am not pleased.
CAMRYN SHANKLIN BAIN | First ImpressionsThere may be moments where I would need to get into my storage unit after 5 PM but they’re not open at the time for me to access my storage unit. I have children that are in school and college and they are on the constant basis of needing things it will just be nice for me to access my email when I want, not when U-Haul wants me to.
TREVIA JOHNSON | Overall ExperienceThe storage door doesn't close all the way. Worry if the weather and rotens will be a problem
DANA DAVIS | First ImpressionsI can get into the facility
Donald Cooper | Online Move InThe staff at the Uhaul at 12060 Lusher Rd; Spanish Lake, MO 63138 (Hwy 367 @ Parker Rd) are the best! They are so professional, knowlegeable, helpful and courteous that all other locations can take lessons from them.
Wayne Brown | First ImpressionsMr. Meeker is a very nice person, he took the time to help me immensely. I told him my situation and he explained everything to me. Move in and move out was flawless I've used other places in the past, but not anymore because of the experience I had at Uhaul. thanks to the entire staff.
Darryl Walker | Overall ExperienceCustomers service was outstanding.
Yolanda Ruperti | Overall ExperienceNice, clean and friendly employees. Had a great experience, smooth transaction.
Darryl Walker | First ImpressionsOverpriced
HATORI GOODGAIM | Overall ExperienceLarry the manager was a blessing
Owen Price | Overall ExperienceThe new owner has done a pretty good job taking over from the weird people that worked there before.
JOSEPH CONNOLLY | Overall ExperienceLarry was very helpful and courteous and give feed back about storage units in what u need and how enter and exit facility and acess your unit
Lee Sesson | First ImpressionsWas not given proper service
Alyssa Brookins | Overall ExperiencePrevious storage place, just bought by U-Haul, screwed up records and sent threatening emails on Christmas morning, ruining our family's day. Larry Meeker at U-Haul sorted it all out in 20 minutes.
STEVEN RICHARDSON | First Impressions