Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

8,686 reviews

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway, Next Door to Denny's)

(909) 793-8448

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway, Next Door to Denny's)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very helpful staff. I will return for future business.

RONALD SAEWERT 
Rating:
5.0

Guys were great this morning at rental and this evening for the return, very helpful and great attitudes

Delmar Armstrong 
Rating:
5.0

Always include info about cost of using your movers. Also, I was not sure which size truck to rent. So glad I changed to 20 foot truck thinking way too much room when it was not enough room. Is the height of your trucks the same regardless of length?

Karla Magie 
Rating:
3.0

Customer did not leave a comment.

Brayan Barajasmena 
Rating:
5.0

Customer did not leave a comment.

Michael bennett 
Rating:
4.0

Customer did not leave a comment.

DAVID CLIFFORD 
Rating:
3.0

Redlands office attendant was pleasant and quick with his work. Problem was he was the only person to help many customers at same time, and some of the customers were needy, thereby taking much of the attendants time. Time factor to get trailer taken care of too far longer than it should have. Over all good experience

Anthony Sims 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
5.0

Customer did not leave a comment.

Christopher Hora 
Rating:
5.0

everyone was courteous and helpful.

Michael Machado 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
4.0

The smell. Smelled like an ash tray

RUBEN LOPEZ 
Rating:
5.0

Key gets stuck in ignition when parked on a slope.

john mcghee 
Rating:
5.0

I was pleased

Ulises Roman-Perez 
Rating:
1.0

Got ripped off $125 for going only 20 miles, from redlands ca to beaumont ca I will not recommend any of my family or friend to do business with uhaul ever again it's better to hire out

Hollis Cottingham 
Rating:
3.0

Not friendly clerks, respectful, but not willing to go above and beyond for your business

Luis Armendariz 
Rating:
1.0

The rear bumper was damaged and has to be replaced

Steven Western 
Rating:
4.0

I tried to use the app in order to pick up the rental and the app wasn't working properly. If your app isn't functioning properly you shouldn't offer that option.

Julie Cary 
Rating:
5.0

Customer did not leave a comment.

Russell Loken 
Rating:
5.0

Customer did not leave a comment.

darlen rivera 
Rating:
5.0

Great service

Anthony Walker 
Rating:
5.0

Customer did not leave a comment.

vanessa chavez 
Rating:
5.0

Quick and fast less than 10 minutes min. Very nice not rude. Thanks uhaul.

Ralph Jimenez 
Rating:
5.0

Customer did not leave a comment.

Vincent Brown 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
4.0

Customer did not leave a comment.

BRADLEY BEGLAU 
Rating:
5.0

Customer did not leave a comment.

LUIS CASTRO 
Rating:
5.0

I always come back to this site because everyone knows me. Even amongst shortness of staff/help, I always get great service. Thank you Redlands crew for always treating me like family!

Renee Cabral 
Rating:
5.0

Customer did not leave a comment.

Craig Davenport 
Rating:
5.0

Fabulous prompt customer service Moving day , stressful , your professional staff was much appreciated

Karen Dunlop 
Rating:
4.0

Customer did not leave a comment.

bill born 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
5.0

Was kinda slow in the morning due to previous nights vandalism but staff.was helpful and fixed situation.

Jonathan sellers 
Rating:
3.0

The two employees provided exceptional customer service. The location is subject to nightly vandalism and gasoline theft, and thereby limits availability of vehicles.

Kristofer Olsen 
Rating:
4.0

Customer did not leave a comment.

ANGELA SAWYER 
Rating:
5.0

Everything was perfect.

Maureen Meredith-Longenecker 
Rating:
5.0

Customer did not leave a comment.

Benjamin vasquez 
Rating:
5.0

Customer did not leave a comment.

Jose Munoz 
Rating:
5.0

Customer did not leave a comment.

Jose Munoz 
Rating:
4.0

Customer did not leave a comment.

Janet Betton 
Rating:
5.0

They have always provided excellent service the times that I have needed to rent equipment.

Robert Stephens 
Rating:
1.0

I reserved a 26 ft truck and on moving day They rented it to someone else and said To bad not our fault! I had the reserved page on my phone! I had all my plans to move f-ed up!!

Kevin Kaczor 
Rating:
5.0

I really can't think of anything. The service was great!

Maureen Longenecker 
Rating:
5.0

Customer did not leave a comment.

Ziqian Ming 
Rating:
5.0

Customer did not leave a comment.

Ziqian Ming 
Rating:
4.0

Well, I was charged for 50 extra miles but I drove on the freeway the whole way there and back. The only route to stay within the milage allowed was along a very curvy and single lane mountain road which is ridiculous in the large truck. I don't agree with the extra charge and would like a refund because it would be unsafe to take a 26' loaded truck on mountain road with a steep grade rather than the freeway.

sierra pari 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
5.0

Customer did not leave a comment.

cheri martinez 
Rating:
5.0

No you guys are all great ! Fast service and friendly what else can we ask for This is my favorite place to rent things that I need

GERARDO CERVANTES 
Rating:
5.0

Get your app to work and allow me to return the rental after hours .I spent 30mins trying to return the rental until I had to call your customer service corporate. Other than that my rental was great!

JEAN PAUL ARMAS 
Rating:
5.0

It was all good

Antita Steinle 
Rating:
5.0

Customer did not leave a comment.

eugene aguilar 
Rating:
5.0

Maybe clean the inside a little better, I'm allergic to cat hair and I could tell and see cat hairs on the seats. I vacuumed it after I noticed.

CHERI DE SHAW 
Rating:
4.0

Customer did not leave a comment.

Abimael Rubio 
Rating:
4.0

Customer did not leave a comment.

Myungjin Kim 
Rating:
5.0

Customer did not leave a comment.

PABLO PEREZ 
Rating:
5.0

Love my Uhual Crew on Alabama! They always take care of me. The manager works so hard to make things right at her location even while short staffed. Thank you Uhual Family for always looking out for my corporate business account! I continue to return because they look out for me and my business.

Renee Cabral 
Rating:
3.0

I think I got screwed in the end because of how much I paid $700 seems to me a little much.

Wayne Mize 
Rating:
5.0

Customer did not leave a comment.

Brittany Young 
Rating:
5.0

I would have liked to have gotten a little rundown on my 20 ft U-Haul like about turning off the tow haul when it's empty and I'm going through the mountains. Instead I just got told you got this mama! When I went to get in the vehicle being the first time I had drove a 20 footer. Other than that I was very pleased and had a great time driving it. It was fun considering I had to practically live out of it for 2 days. Thank you for your service

Deanna Whitlock 
Rating:
1.0

I made a reservation weeks in advance and Redlands uhaul didn't have my reserved trailer available for me today. I was told, "They were supposed to call you yesterday." I was able to drive 20 min away to get another trailer, but this made for a very hectic day.

Sarah Minor 
Rating:
5.0

Customer did not leave a comment.

Maryanne Ashton-Tholen 
Rating:
5.0

Customer did not leave a comment.

melissa dumond 
Rating:
5.0

It was nice that they had a drop off area that was covered on that rainy day

Jeffry Newton 
Rating:
5.0

Customer did not leave a comment.

Leanne Sepulveda 
Rating:
5.0

When I dropped off the Uhaul truck at Alabama Street in Redlands, the people there were also nice and friendly. Grant you, perhaps not all Uhual people are nice and friendly. These people were.

john manzano 
Rating:
5.0

Customer did not leave a comment.

Jason Blancett 
Rating:
2.0

Location seemed to be short staffed, which is understandable. However it took a long time to get loaded up and inspected and get out the door. This biggest down fall is the employees made me do online check in. Instead of doing it for me. I feel I pay for a service with u haul. Not having to do all the logistic myself. I know it’s possible for the employees to do it because I rented a trailer just two weeks ago from a different location and the did it for me.

aaron rodriguez 
Rating:
5.0

Trash on the curbs out front .

David Vega 
Rating:
3.0

Customer did not leave a comment.

Charles Brandt 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEWART 
Rating:
5.0

The Returning process took some time because there are not enough people working in the office. The girl who processes returns was busy outside with the return trucks and there were many trucks being returned at the time I was there. So I waited inside for almost 30 minutes. I think you need someone at ALL times in the office because there was a line of people waiting and were upset about the wait. Otherwise I really like this area where this Uhaul is. It is my go to Uhaul. Thank you Debbie W.

debbie walker 
Rating:
5.0

Customer did not leave a comment.

Matthew Green 
Rating:
4.0

Customer parking lot needs improvement. Manager at this location is friendly helpful.

William Clarke 
Rating:
5.0

I highly recommend renting uhaul from here, the customer service is AWESOME!!!

Moe Tafeaga 
Rating:
5.0

Customer did not leave a comment.

seyni djibo 
Rating:
5.0

Easy pickup and return. Less then 10 minutes each time.

Jeff Redman 
Rating:
4.0

Customer did not leave a comment.

Marta Cheatham-lott 
Rating:
3.0

location was short staffed. Gentleman that was behind the counter said it wasn't his normal role to be behind the counter and was extremely nice and doing everything he could to help us out which made the experience much better.

William Collazo 
Rating:
5.0

Quick and easy. Friendly staff

Candis Markee 
Rating:
5.0

The truck was on empty may want to put a little gas in it .other than that. It was great

MARK DOWELL 
Rating:
4.0

The truck I rented the Ignition switch was faulty. It always would not turn on my son. Had to turn the truck on for me so that I could derive it.

SHERLEY TERRADOT 
Rating:
5.0

Maybe service the engines more often. The truck I had sounded like a diesel engine, and it wasn't.

Travis Willis 
Rating:
5.0

Customer did not leave a comment.

Joseph Alverio 
Rating:
5.0

People were great

Darryl Nelson 
Rating:
5.0

Availability is on point.

Patricia Curtis 
Rating:
4.0

Customer did not leave a comment.

Tom Anthony 
Rating:
5.0

Nothing. Staff at this location provided exceptional check-in and out service. After I left with the trailer, Brianna quickly informed me I had dropped my debit card which I was able to retrieve and be on my way. Much appreciated that. Consistently great service at this location. I am a repeat customer here.

Lionel Cooper 
Rating:
3.0

I was questioned why I did not have a California Driver license. I guess my legal, valid Arizona Driver license makes me a potential thief. This type of interaction and accusations is not good customer service. Uncalled for.

Paul Morrison 
Rating:
5.0

Customer did not leave a comment.

Miriam oropeza 
Rating:
5.0

Customer did not leave a comment.

Tannar Hicks 
Rating:
5.0

Very friendly

Danny Vidal feliciano 
Rating:
5.0

Great job, thanks for your helping

Jim Moore 
Rating:
3.0

In hate pulling in to drop off a truck, with staff present, and I'm left to figure out what to do with return. And limiting access to lot to side street only made return take longer

Hal Houser 
Rating:
5.0

Customer did not leave a comment.

KARA GLEESON 
Rating:
4.0

Customer did not leave a comment.

Raul Perez 
Rating:
2.0

Installer was not friendly. Long lines at the counter. In addition to the hitch installation, I had made arrangements with an employee from this store to look at my trailer wiring, when I got there, they said they did not have it in their records and couldn't work on it. It was not easy to bring my trailer down there, it was a wasted trip. If it couldn't be done, it should have been said so from the beginning.

Howard Friedmen 
Rating:
5.0

Excellent service and equipment

Larry Worlitz 
Rating:
5.0

Customer did not leave a comment.

KYLE DE LOS SANTOS 
Rating:
2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Olivia Patercsak  |  Overall Experience 
Rating:
3.0

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.

Michelle Belaza  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top