Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

9,203 reviews

5456 Main St   East Petersburg, PA 17520
(Manheim Pike Rt 72, Beside Lancaster Nissan Preowned)

(717) 569-4538

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(717) 569-4538

5456 Main St
East Petersburg, PA 17520
(Manheim Pike Rt 72, Beside Lancaster Nissan Preowned)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Dungan 
Rating:
5.0

Overhead rear door was VERY hard to open, and loading ramp was difficult to move in and out. Both needed tension adjustment and/or lubrication. Otherwise, rental was fine!

Bernadette Margel 
Rating:
4.0

Customer did not leave a comment.

travis freireich 
Rating:
5.0

Staff was smart and good

Michael OConnor 
Rating:
5.0

Clean the inside better…by the cup holders. Would like to see more technology applies to the trucks…blind spot assist, backup cameras, etc to help with safety.

Jason Reiman 
Rating:
5.0

I rent a motorcycle trailer from this location. Equipment is always clean and user-friendly. Very professional and friendly employees. Would recommend 👌 👍

GERALD FRAZIER 
Rating:
5.0

Easy rental great service

rick herr 
Rating:
5.0

Customer did not leave a comment.

John Soden 
Rating:
5.0

The trailers parked along Main St need to be moved a little in from the curb bc it is very hard to see approaching traffic to be able to pull out onto Main St leaving the parking lot.

Carol Hines 
Rating:
5.0

Customer did not leave a comment.

Barry Zink 
Rating:
5.0

Not a criticism but a shout out: to Johnny, who was friendly and thoughtful and kind, a real asset to your company.

PAUL BRUBAKER 
Rating:
5.0

Customer did not leave a comment.

Steve Weidman 
Rating:
5.0

The Lady that worked with me was awesome!!!!

Jenifer Komarow 
Rating:
4.0

Denise was super helpful. I had issues checking the trailer in after hours Sunday night. She responded to my email at 8:30 pm and took care of it!! Can't thank her enough for that. :) An Auto Transport trailer maintenance checklist would be a good thing. We hooked up the trailer and found out a tail light wasn't working. An employee attempted to repair it but after about 30 minutes he suggested we take a different trailer. We disconnected trailer #1 and hooked up to trailer #2. On the way home we noticed the side marker light on the fender was out. The light was pushed in to the rubber surround and not lit. We repaired the light at home. We checked the air pressure on all 4 tires and found 1 tire to be 26 psi. We added air. The tire lost 12 psi overnight. We added more air and packed a compressor for the trip. It lost another 5 psi during travel and stabilized at that point.

dianne roeder 
Rating:
5.0

Very good service with this location.

Richard Dietrich 
Rating:
4.0

Get Apple Pay. Had to pull out my physical card and use it. Plus the chip reader wasn’t working so your employee had to manually enter the information. But she was awesome.

Edward Yohn 
Rating:
5.0

Keep doing what you're doing.

Marv Zook 
Rating:
5.0

Customer did not leave a comment.

Michael Page 
Rating:
5.0

Customer did not leave a comment.

Aristi Nunemaker 
Rating:
5.0

Very Efficient.

Michael Trimble 
Rating:
5.0

Customer did not leave a comment.

Rich Grandzol 
Rating:
5.0

Nothing

Timothy Propst 
Rating:
5.0

I have not yet received my email receipt post drop off .

Peter Maxfield 
Rating:
5.0

Customer did not leave a comment.

James Hunter 
Rating:
5.0

Customer did not leave a comment.

Gretchen Shenk 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MIDILE 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GERHARDS 
Rating:
4.0

Customer did not leave a comment.

david garrison 
Rating:
1.0

Yeah, the staff acted a little, entitled, not friendly at all. There was one young girl in there that acted more professional than most of the older employees, male or female.

Nelson Lopez Perez 
Rating:
5.0

Customer did not leave a comment.

ABID GOGOLU 
Rating:
5.0

Customer did not leave a comment.

Jose Solano 
Rating:
5.0

Customer did not leave a comment.

Greg Dudash 
Rating:
3.0

The process was simple and easy when the app was working; it is very slow and lags frequently making it difficult to be efficient.

Emily Cleckner 
Rating:
5.0

Customer did not leave a comment.

Mike Hull 
Rating:
5.0

needed break and steering adjustment. Difficult to drive and maintain "in-lane" driving with the high wind weather situation as a result of the steering/breaking repair/adjustment needed. .

denise conklin 
Rating:
5.0

Customer did not leave a comment.

Jay Martin 
Rating:
1.0

The digital experience needs improvement. 1) I was not able to scan my driver's license at pickup. It took me and the Uhaul rep multiple tries to get it to work. I spent 30 minutes trying to return my trailer on Sunday. :( 2) The app could not verify my location. I tried 6 times. 3) After multiple attempts, the app asked me if I was having a problem verifying my location. When I clicked on that button, it instructed me to "Scan the barcode to verify my location". I looked all around the building for a barcode to scan and could not find one. Those instructions are horrible! Please make it more clear how to scan the barcode that the app is referring to. 4) I called today to report my trailer as being returned. Someone had already returned it but they never contacted me. I wasted 40 minutes trying to pickup and return my trailer due to technical issues. EXTREMELY FRUSTRATING :(

John Featherlin 
Rating:
5.0

The drop off location was convenient to where we lived for drop off. The drive-through drop off tent was efficient and personnel were friendly. It was quick, and cost was great too.

Jill Williams 
Rating:
4.0

Customer did not leave a comment.

LUKE THOMPSON 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Trimble 
Rating:
4.0

Customer did not leave a comment.

Dennis hanna 
Rating:
5.0

Excellent service quick and easy in and out.

john moore 
Rating:
4.0

Customer did not leave a comment.

BIANCA BROWN 
Rating:
4.0

Customer did not leave a comment.

adrienne carson 
Rating:
5.0

Customer did not leave a comment.

Thomas Verbeeck 
Rating:
4.0

When you rent a uhaul, keep to your word or provide reimbursement for inconvenience for the renter. I added an additional 1/2 hour to my already busy/stressful day. No one seemed to care about the inconvenience. I paid for a service that was subpar. Disappointed in many ways.

Kurt Miller 
Rating:
5.0

Customer did not leave a comment.

Debbie Kimmet 
Rating:
5.0

Customer did not leave a comment.

Jason Weibley 
Rating:
5.0

Customer did not leave a comment.

Luke Thompson 
Rating:
5.0

When I picked the truck up it had the check engine light on. Had to jump truck 3 times

Seria Zink 
Rating:
3.0

Only traveled 62 miles and truck required 25 gallons of gas. That is less than 3 MPG. Not happy with that

Michael Hart 
Rating:
3.0

The customer who gave me the truck was very unprofessional. I’ve been working with U-Haul as a moving company for 5 years I haven't seen a customer service with this much rudeness and disrespect. Everything I ask for.

Mena Melika 
Rating:
5.0

Customer did not leave a comment.

kenneth cooke 
Rating:
4.0

Customer did not leave a comment.

Steven Arter 
Rating:
5.0

Customer did not leave a comment.

MITCHELL ROTH 
Rating:
5.0

very user friendly!

Joseph Voystock 
Rating:
4.0

Customer did not leave a comment.

Andrew Whittemore 
Rating:
1.0

Happy to find a location with convenient hours on a Saturday for my last minute rental. Customer in front of me was not adhering to the U-haul policies, which irritated the U-haul rep. After a dispute in the checkout area, the customer left and it was my turn to be assisted. The U-haul reps attitude flowed over into our transaction, even after I asked him to not take it out on me. The remainder of the transaction was cold and I wasn't even informed where my rental vehicle was located. After walking around in the lot clicking the key fob I was able to locate my rental. As I was about to depart with the rental van, the Uhaul rep finally came out and apologized for his behavior. It would've been nice if this took place earlier on, instead of when I was pulling out of the parking lot - 15-20 minutes later. The woman at the return lane was very helpful and polite.

Dj Harding 
Rating:
4.0

The customer service and equipment are always great, but the lines are so long every time I rent equipment. This location seems very understaffed.

Eric McMahon 
Rating:
3.0

Location was understaffed for the level of demand. Process itself was easy once someone was able to help me, and staff was helpful once they were available, but I waited at least a half hour for help. Van smelled terribly of cigarette smoke and had pet hair all over the seats. It worked fine, just very unpleasant to drive with that smell.

Barbara Valinski 
Rating:
5.0

Other than not being able to ever upload my DL (my 4th experience I will continue to rent UHaal when the need arises.

Deborah Weaver 
Rating:
2.0

I would not recommend none of my friends and family there to that location because of one older man doesn’t like to deal with Hispanic people who don’t speak English even if they have a translator he is rude as hell I seen him handle a white man perfectly fine and as soon as the Hispanic people were next he was rude smh

Williiam Torres 
Rating:
5.0

Customer did not leave a comment.

Douglas McLemore 
Rating:
5.0

You got a good system going there. Keep up the great work 👍

Miguel Salcedo 
Rating:
5.0

Customer did not leave a comment.

GARY HOSTETTER 
Rating:
3.0

Make sure the car dolly be available for the 24 horas

Jose Diaz 
Rating:
5.0

Customer did not leave a comment.

Yurimay Morales 
Rating:
5.0

Quick, clean, competent install. 3rd time I have used my local U-Haul store to install a hitch. No problems, no hassles! What more can I say? i could do it myself, but it's not worth my time. They do it every day. They do a more thorough job than i would!

Vilnis Brilcs 
Rating:
5.0

Everything it’s perfect nothing to improve

angel gonzalez 
Rating:
4.0

Customer did not leave a comment.

Ken Martin 
Rating:
4.0

Customer did not leave a comment.

Jarred Steinfurth 
Rating:
5.0

Customer did not leave a comment.

Ricardo Hernandez 
Rating:
5.0

Customer did not leave a comment.

Edward Greene 
Rating:
5.0

Customer did not leave a comment.

Michael Martin 
Rating:
5.0

Customer did not leave a comment.

Bryan Rivera 
Rating:
4.0

Customer did not leave a comment.

Christian Miller 
Rating:
3.0

Customer did not leave a comment.

RYAN CLARKE 
Rating:
3.0

The app experience was disappointing. All of the functions in the return section did not work. I took and retook the required photos multiple times, but they wouldn’t save. The app eventually reset itself and I was unable to complete the process. I had to call customer service to confirm the van was shown as returned. I’m concerned I will be charged additional fees since the photos weren’t uploaded.

Mandi Greathouse 
Rating:
5.0

Customer did not leave a comment.

Joe Marchetti 
Rating:
5.0

Equipment was perfect and very well maintained. The self-pickup app didn't work, but the staff was very efficient to sort it out. The app worked perfectly to return the equipment, and was very easy to use. The location is well organized and it made a very smooth experience. Fully recommended.

Sergio Beltramo Soares 
Rating:
5.0

Customer did not leave a comment.

John Abercrombie 
Rating:
4.0

Customer did not leave a comment.

Benjamin Lesher 
Rating:
5.0

Abby was very helpful. The truck had 170,000 miles and was an absolute piece of crap. The check engine light was on, Truck had more damage than I could write down. Embarrassing to park at my new house. Actual price paid was much higher than what was shown on the website when I reserved Very bad experience with U-HAUL.

Joseph Lapp 
Rating:
5.0

Ashley was awesome and knew he stuff to get us checked in and parking the trailer.

Melissa Smith 
Rating:
5.0

Customer did not leave a comment.

CECILIO MONTANEZ 
Rating:
4.0

Booked with 24/7 but when I arrived the app would not let me check out the truck. The store was open when I arrived so I was able to walk into the desk. Great in person experience!

Keith Samuelson 
Rating:
5.0

Keep up the good work!

BERNARD BUONRCNORE 
Rating:
3.0

A bit expensive with the mileage charge.

Dung Dao 
Rating:
5.0

Customer did not leave a comment.

Paul Lyons 
Rating:
3.0

The person checking me in was rude and had a bad attitude. There were a few, literally a couple handfuls, packing peanuts in the back of the truck. Since I unloaded at a storage unit I didn’t have a broom or garbage can to dispose of them. The U-Haul guy made a big deal of having to blow them out of the truck. First, this was not a hard thing to deal with, its not like the truck was full of mud or something. Second, isn’t this his job? After driving to the unload location and unloading the truck I didn’t appreciate his terrible attitude.

Tipton Ford 
Rating:
5.0

They did a great job.

Robert Willis 
Rating:
5.0

Customer did not leave a comment.

yasmin barnes 
Rating:
3.0

Customer did not leave a comment.

CHRIS ANDRENO 
Rating:
5.0

Customer did not leave a comment.

Aghasi Torosyan 
Rating:
5.0

Made us comfortable as first time renters of towing equipment. They made sure we understood what to do and everything went flawlessly.

Gregg Stief 
Rating:
5.0

Customer did not leave a comment.

Russ Daubert 
Rating:
3.0

Customer did not leave a comment.

Alban Anchant 
Rating:
5.0

Smooth process and reasonably priced!

Jeff Martin 
Rating:
4.0

Customer did not leave a comment.

VIctoria Rueppel 
Rating:
1.0

Customer did not leave a comment.

huns dang 
Rating:
4.0

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient

susan Bastida  |  Overall Experience 
Rating:
5.0

Lewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.

ray gehman  |  Overall Experience 
No reviews have been submitted for this location.

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