Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

5,070 reviews

18315 Shawley Dr   Hagerstown, MD 21740
(Exit 9, Beside Dunkin Donuts)

(301) 790-1800

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 790-1800

18315 Shawley Dr
Hagerstown, MD 21740
(Exit 9, Beside Dunkin Donuts)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian Fullerton 
Rating:
5.0

Customer did not leave a comment.

Paul Bessmer 
Rating:
3.0

Customer did not leave a comment.

Flora Poole 
Rating:
4.0

Customer did not leave a comment.

Rock Young 
Rating:
5.0

Customer did not leave a comment.

Beverly Dixon 
Rating:
5.0

Customer did not leave a comment.

Paul Baldwin 
Rating:
3.0

Customer service could use some improvement

Diana Ardinger 
Rating:
4.0

Customer did not leave a comment.

Jessica Martin 
Rating:
5.0

Customer did not leave a comment.

Lawrence Crawford 
Rating:
5.0

Really nice people work there.

David Alt 
Rating:
3.0

As a business, we use this location numerous times each year. While it is understandable that there are staff changes in any business, I would hope any staff would understand that while they deal with their duties repeatedly every day, the customer walking in the door does not. A little common courtesy and respect for customers would go a long way. While the gentleman who waited on me was efficient, he seemed agitated at performing his job. I was his first customer that day, so it isn't like he would have been dealing with issues all day. He never moved from his slouched position in his chair. Also, as I was there when the store opened, I stood outside and waited until the doors were unlocked. When they unlocked, I walked in. In my 61 years, that is usually a sign that the store was open. I was met with a scolding "we're not open yet" -- so I walked back outside to wait the two minutes until it was a minute after 7. No customer needs that. No customer deserves that. Whatever the young man was doing on his phone before my transaction, as well as immediately after, may have been work related, but honestly, I doubt that. A woman came in during the process, and had a manager label on her shirt. I spoke with her briefly as I exited, but she explained that she was in training. Something needs to change, or we, along with other customers, will simply drive an extra minute or two and find a renatl agency that actually wants our business.

Todd Gossert 
Rating:
1.0

My third pod was pretty much destroyed and U-Haul and trying not to take responsibility for it. Incredibly disappointed and would never recommend.

Sydne Bales 
Rating:
5.0

Everything is very fast and affordable!

Olexandr Pavlykivskyy 
Rating:
5.0

Nothing

Samuel Sandy 
Rating:
5.0

Equipment was great! Staff was great! All good!

Brian Fullerton 
Rating:
1.0

Nothing

HENRY REYES 
Rating:
5.0

Customer did not leave a comment.

Debra Alexander 
Rating:
4.0

Customer did not leave a comment.

Timothy Master 
Rating:
4.0

Nothing

melissa warner 
Rating:
5.0

Nothing every thing is good

Jose Calderon 
Rating:
5.0

Customer did not leave a comment.

Michelle Sprecher 
Rating:
5.0

Customer did not leave a comment.

vincent Cyriacks 
Rating:
5.0

The app is horrible, but customer service at this location is top notch

Brandon Colvin 
Rating:
5.0

Customer did not leave a comment.

BELINDA SMITH 
Rating:
5.0

Money back when returning very early!

Maurice gilmore adams 
Rating:
5.0

Customer did not leave a comment.

david gladhill 
Rating:
5.0

I found the rental VERY easy while using your online rental on a Sunday! Thanks!

Loren Graveline 
Rating:
5.0

customer service at the location was great

Juan Lemus 
Rating:
4.0

Customer did not leave a comment.

Maya Nelson 
Rating:
4.0

Customer did not leave a comment.

DIDIER OPOTOWSKY 
Rating:
2.0

The workers did not inform me about a mileage limit. This caught me with a hidden fee I was not expecting. In addition to that they were late the day of when I needed to pick up my vehicle.

Kyle Kissinger 
Rating:
5.0

Double check mechanical readiness,fluids,air,etc

Christopher Watt 
Rating:
3.0

Customer did not leave a comment.

Larry Dudley 
Rating:
5.0

We've used this location for my business needs for many years. Current staff is competent and efficient, and makes the process very easy,

Todd Gossert 
Rating:
4.0

The young man with glasses is not customer service driven. We started using this location when Kurt was there and it was amazing. Now I will be more interested in Enterprise truck rentals.

Bobbi Morris 
Rating:
5.0

Customer did not leave a comment.

Robert Bump 
Rating:
5.0

Nothing ,The best team

Jose Calderon 
Rating:
4.0

Trailer needs illumination repair

Ryan Derby 
Rating:
5.0

Customer did not leave a comment.

Michelle Sprecher 
Rating:
5.0

Easy, seamless transaction. Attendant was very pleasant and it took very little time to check in and out. Very organized there and clean. Also the only location in Wash Co that I could rent a pick up truck so they have a lot of equipment available there. Easy in and out of location. Worth the trip to the outskirts of town to rent something.

Jammie Creager 
Rating:
4.0

rental was more expensive than I expected also put more gas in than needed but no allowance was made for this

Patricia Sease 
Rating:
5.0

Customer did not leave a comment.

LARRY JORDAN 
Rating:
5.0

Quick and easy pickup and return. Great service.

Bill Hughes 
Rating:
5.0

Customer did not leave a comment.

LARRY JORDAN 
Rating:
5.0

Customer did not leave a comment.

Chuck Mills 
Rating:
5.0

Customer did not leave a comment.

Andrew Coy 
Rating:
2.0

It’s very far out of the way and since we pay for mileage it should be closer to town where people are actually moving to because if you give a customer 20 miles but it takes 12miles just to drive the truck to the location and return it which leaves the customer 8 miles to drive before they’re being charged for mileage so that’s my big complaint

Christina Glossip hodge 
Rating:
5.0

Nothing! Experience was exceptional. Associate was friendly, attentive and knowledgeable.

Brian Fullerton 
Rating:
5.0

We had to spend a extra night b4 coming home . Picked up rental am to leave pm. Uhaul checked lights b4 I left said all ok But when I went to leave I had no running lights on Trailer . Did not want to make the 5 hour trip back home with no lights . but other than that was a great trip no issues .

charles Allen 
Rating:
5.0

everything was super good

Luis Arango 
Rating:
5.0

Customer did not leave a comment.

DAVID LOGSGON 
Rating:
4.0

I asked for a 20 feet truck but there wasn’t any available so the customer service representative told me to take the 15 feet because she was 100% sure my 2 bedroom apartment will fit in that truck: we still hav to go back to the old apartment after 3 trips to the house with my van meaning 4 trips in total I moved an hour away so do the math yourself, the recommendations from your employee cost me time and money . Not good!!!!

Katiuska Hernandez 
Rating:
5.0

Excellent customer service!

Ali Nouri 
Rating:
5.0

No improvements needed. Everything went smoothly. Staff was polite, friendly, and helpful.

William Pryor 
Rating:
4.0

When I came to pick up the truck the bed had about 2" inches Of snow in it. It was very icy around the truck and it was parked in the back. I went back in and asked for the van and told the customer service represenitive why. He did change it for me. I have used this location before and never had a problem.

Joyce Grove 
Rating:
5.0

Customer did not leave a comment.

CAROLINE HOOKS 
Rating:
5.0

Customer did not leave a comment.

Kenyon Smith 
Rating:
5.0

This is the only Uhaul I go to. I have 3 that’s closer to me but this location always gives me the best customer service.

Stacy Moses 
Rating:
5.0

Customer did not leave a comment.

charles draper 
Rating:
5.0

Customer did not leave a comment.

Stephen Cernak 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mitchell 
Rating:
5.0

Customer did not leave a comment.

Gregory Williams 
Rating:
5.0

All my contacts were friendly and professional. Nice job all around

chris farley 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WAGNER 
Rating:
1.0

I got lied to and fucked over by you guys

Kilian Stover 
Rating:
5.0

Customer did not leave a comment.

isaac Gurah 
Rating:
5.0

Customer did not leave a comment.

Robert Wyscarver 
Rating:
5.0

I could not recommend any improvements. Staff was knowledgeable, friendly and helpful.

Melissa Brazil 
Rating:
2.0

Terrible experience with your company. It is hard to believe that you can make a reservation, come in to pick up the vehicle and be told that you will need to get fuel before you even get to your destination and that you need to have basically the exact amount in the vehicle when you return it (or waste your money putting fuel in for U Haul). There was less than a 1/4 of a tank of fuel in the truck when I picked it up. This is the dumbest thing I have ever heard. I understand bringing the vehicle back the way I found it, but to have to stop and get fuel on the way to where I am going, then having to get fuel AGAIN to bring it back the same way I found it. This is STUPID. Your employee is also lazy. Both times I was there he sat on his stool and answered my questions like a bump on a log. Terrible rep of your company. There are so many things on your contract / paperwork that was never told to me. I do not believe that I will use your company again in the future.

Don Tapley 
Rating:
5.0

Customer did not leave a comment.

Paul Kikuchi 
Rating:
5.0

Customer did not leave a comment.

Senal Mul 
Rating:
5.0

Overall experience was very good. Helpful friendly staff!

Dean Lally 
Rating:
5.0

Customer did not leave a comment.

Chad Baxter 
Rating:
3.0

Customer did not leave a comment.

Natalie Hill 
Rating:
4.0

Customer did not leave a comment.

Elvis Kelbaugh 
Rating:
5.0

The gentleman was very sharp and helpful

Felix Mottley 
Rating:
4.0

Customer did not leave a comment.

David Grove 
Rating:
5.0

Customer did not leave a comment.

Daniel Roberson 
Rating:
1.0

Customer did not leave a comment.

Anna Johnson 
Rating:
5.0

Excellent service!

Chuck Mills 
Rating:
5.0

Customer did not leave a comment.

Michael Beard 
Rating:
5.0

Customer did not leave a comment.

Ida Wetzel 
Rating:
5.0

Was excellent. Friendly and helpful service. Thank the team!

John Iskander 
Rating:
5.0

Customer did not leave a comment.

clay roll 
Rating:
5.0

Customer did not leave a comment.

Edwin Desmond 
Rating:
2.0

I am concerned about the way that the hitch was installed. It is up against my gas tank and I think it could be installed a little different. I’m worried about it rubbing against my gas tank and causing a hole or it to leak and the wiring was not done as good as it should been.

Samuel Leonard Burnett 
Rating:
4.0

Phone check-in is cumbersome and annoying. Too many pics required.

Stephen Winegar 
Rating:
5.0

Customer did not leave a comment.

Walter Seprish 
Rating:
3.0

Customer did not leave a comment.

Deborah Shade 
Rating:
5.0

Customer did not leave a comment.

melissa rice 
Rating:
5.0

Keep doing what you are doing.

Nimrod Mboje 
Rating:
5.0

Great service, very helpful crew at this site.

sam palmer 
Rating:
4.0

The truck needed wiped down inside. There was old spilled liquid on the dash and on the middle head rest that I didn’t notice until later. The cup holder was broken and also dirty. The breaks squealed. The service person behind the desk was great but the equipment needs servicing.

Janet Bawgus 
Rating:
5.0

Customer did not leave a comment.

Thomas Voelker 
Rating:
5.0

Customer did not leave a comment.

John Meyer 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER CARROLL 
Rating:
5.0

Customer did not leave a comment.

Dusin Walker-Ryan 
Rating:
5.0

It would have been nice to have a full tank of gas to start out, but it worked out fine.

Colleen Devlin 
Rating:
5.0

Customer did not leave a comment.

Lucmarbert Palma 
Rating:
3.0

Customer did not leave a comment.

DAMON BRYAN 
Rating:
5.0

Such an easy moving experience!

Brooke Lewis  |  Overall Experience 
Rating:
5.0

Great customer service - couldn't ask for better

Albert Sheets  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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