Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown

Rating:

1.0

Truck was dirty and had damage all over it. When we went in to rent the truck the lady was arguing with a customer about over charging her card for mileage she didn’t put on the truck. So when we got our truck we took a picture of the mileage before we pulled away. And sure enough they did the same thing to me. They told me and changed me for 36 miles when I only put 20 on the truck!! I will never use this place again and I will be letting everyone I know about this place!!!

Rating:

5.0

We dropped off the truck after hours. Appreciated how well lit the place was.

Rating:

4.0

Very friendly and knowledgeable on the rental process he suggested insurance even before he opened the reservation which to me is a very good idea as not having insurance will actually put the customer at a disadvantage. The service was good the employee hooked everything up for me and I completed my project in a very good time frame.

Rating:

5.0

Like the service and the attention of the people who works there

Rating:

5.0

I didn't notice anything that needed to be improved. Just keep up the well-maintained vehicles and y'all are good to go!

Rating:

5.0

my service was very quick, professional and the employee Jordan was very helpful with me hooking the trailer up, the price was great, i will use this vendor again when i need another use for a trailer.

Rating:

3.0

I bought white furniture and asked for a clean truck, but what I got was that it was dusty, which caused the furniture to become damaged.☹️

Rating:

5.0

They provided wonderful support--they even supported me on issues i didn't realize i would need support for. I would recommend U-Haul to anyone as a top tier mover.

Rating:

1.0

Didn't even drive 10 miles and because I didn't add the 1 gallon of gas I've used they charge me $30 plus other fees that I wasn't aware of. I spent more than 30 minutes waiting for a reservation I already had. The guy didn't even apologize nor let me know what was going on.

Rating:

3.0

Customer service could use some improvement

Rating:

5.0

Really nice people work there.

Rating:

3.0

As a business, we use this location numerous times each year. While it is understandable that there are staff changes in any business, I would hope any staff would understand that while they deal with their duties repeatedly every day, the customer walking in the door does not. A little common courtesy and respect for customers would go a long way. While the gentleman who waited on me was efficient, he seemed agitated at performing his job. I was his first customer that day, so it isn't like he would have been dealing with issues all day. He never moved from his slouched position in his chair. Also, as I was there when the store opened, I stood outside and waited until the doors were unlocked. When they unlocked, I walked in. In my 61 years, that is usually a sign that the store was open. I was met with a scolding "we're not open yet" -- so I walked back outside to wait the two minutes until it was a minute after 7. No customer needs that. No customer deserves that. Whatever the young man was doing on his phone before my transaction, as well as immediately after, may have been work related, but honestly, I doubt that. A woman came in during the process, and had a manager label on her shirt. I spoke with her briefly as I exited, but she explained that she was in training. Something needs to change, or we, along with other customers, will simply drive an extra minute or two and find a renatl agency that actually wants our business.

Rating:

1.0

My third pod was pretty much destroyed and U-Haul and trying not to take responsibility for it. Incredibly disappointed and would never recommend.

Rating:

5.0

Everything is very fast and affordable!

Rating:

5.0

Nothing

Rating:

5.0

Equipment was great! Staff was great! All good!

Rating:

1.0

Nothing

Rating:

4.0

Nothing

Rating:

5.0

Nothing every thing is good

Rating:

5.0

The app is horrible, but customer service at this location is top notch

Rating:

5.0

Money back when returning very early!

Rating:

5.0

I found the rental VERY easy while using your online rental on a Sunday! Thanks!

Rating:

5.0

customer service at the location was great

Rating:

2.0

The workers did not inform me about a mileage limit. This caught me with a hidden fee I was not expecting. In addition to that they were late the day of when I needed to pick up my vehicle.

Rating:

5.0

Double check mechanical readiness,fluids,air,etc

Rating:

5.0

We've used this location for my business needs for many years. Current staff is competent and efficient, and makes the process very easy,

Rating:

4.0

The young man with glasses is not customer service driven. We started using this location when Kurt was there and it was amazing. Now I will be more interested in Enterprise truck rentals.

Rating:

5.0

Nothing ,The best team

Rating:

4.0

Trailer needs illumination repair

Rating:

5.0

Easy, seamless transaction. Attendant was very pleasant and it took very little time to check in and out. Very organized there and clean. Also the only location in Wash Co that I could rent a pick up truck so they have a lot of equipment available there. Easy in and out of location. Worth the trip to the outskirts of town to rent something.

Rating:

4.0

rental was more expensive than I expected also put more gas in than needed but no allowance was made for this

Rating:

5.0

Quick and easy pickup and return. Great service.

Rating:

2.0

It’s very far out of the way and since we pay for mileage it should be closer to town where people are actually moving to because if you give a customer 20 miles but it takes 12miles just to drive the truck to the location and return it which leaves the customer 8 miles to drive before they’re being charged for mileage so that’s my big complaint

Rating:

5.0

Nothing! Experience was exceptional. Associate was friendly, attentive and knowledgeable.

Rating:

5.0

We had to spend a extra night b4 coming home . Picked up rental am to leave pm. Uhaul checked lights b4 I left said all ok But when I went to leave I had no running lights on Trailer . Did not want to make the 5 hour trip back home with no lights . but other than that was a great trip no issues .

Rating:

5.0

everything was super good

Rating:

4.0

I asked for a 20 feet truck but there wasn’t any available so the customer service representative told me to take the 15 feet because she was 100% sure my 2 bedroom apartment will fit in that truck: we still hav to go back to the old apartment after 3 trips to the house with my van meaning 4 trips in total I moved an hour away so do the math yourself, the recommendations from your employee cost me time and money . Not good!!!!

Rating:

5.0

Excellent customer service!

Rating:

5.0

No improvements needed. Everything went smoothly. Staff was polite, friendly, and helpful.

Rating:

4.0

When I came to pick up the truck the bed had about 2" inches Of snow in it. It was very icy around the truck and it was parked in the back. I went back in and asked for the van and told the customer service represenitive why. He did change it for me. I have used this location before and never had a problem.

Rating:

5.0

This is the only Uhaul I go to. I have 3 that’s closer to me but this location always gives me the best customer service.

Rating:

5.0

All my contacts were friendly and professional. Nice job all around

Rating:

1.0

I got lied to and fucked over by you guys

Rating:

5.0

I could not recommend any improvements. Staff was knowledgeable, friendly and helpful.

Rating:

2.0

Terrible experience with your company. It is hard to believe that you can make a reservation, come in to pick up the vehicle and be told that you will need to get fuel before you even get to your destination and that you need to have basically the exact amount in the vehicle when you return it (or waste your money putting fuel in for U Haul). There was less than a 1/4 of a tank of fuel in the truck when I picked it up. This is the dumbest thing I have ever heard. I understand bringing the vehicle back the way I found it, but to have to stop and get fuel on the way to where I am going, then having to get fuel AGAIN to bring it back the same way I found it. This is STUPID. Your employee is also lazy. Both times I was there he sat on his stool and answered my questions like a bump on a log. Terrible rep of your company. There are so many things on your contract / paperwork that was never told to me. I do not believe that I will use your company again in the future.

Rating:

5.0

Overall experience was very good. Helpful friendly staff!

Rating:

5.0

The gentleman was very sharp and helpful

Rating:

5.0

Excellent service!

Rating:

5.0

Such an easy moving experience!