Customer Reviews for U-Haul Moving & Storage on Boca Chica

2,049 reviews

2400 Boca Chica Blvd   Brownsville, TX 78521

(956) 525-4659

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(956) 525-4659

2400 Boca Chica Blvd
Brownsville, TX 78521

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Inside where friendly but the equipment was bad ,i had a flat tire the tmps front the back was malfunctioning , battery die, also during the trip from tx to Wisconsin an back the truck sometimes would not start due to something with security system so when i would go and pump gas and turn of the truck literally had to cross my fingers so it could turn on

SAUL CERDA 
Rating:
3.0

the 10' truck I did not like at all. You had to start it twice as something was still clearly wrong with the engine. The 15' truck I got this time, although longer, was easier to drive and way less bumpy than the 10' one. I will go with the 15' from now on.

Holly Putegnat 
Rating:
5.0

Excelente servicio..

Patricia Aguirre  |  First Impressions 
Rating:
4.0

Price is a little higher for the size. But was secure and clean

Jim Alcozer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Villarreal 
Rating:
5.0

Customer did not leave a comment.

Josie Garcia 
Rating:
5.0

Customer did not leave a comment.

dale pracht 
Rating:
1.0

Sería bueno mejorar el trato al cliente y valorarlo después de ser un cliente asiduo... Y quitar la tarifa ridículas y abusiva de $20.00 dlls por no ingresar el retorno de las trailas... Es untrabajo que deben hacer los empleados y se supone que pagan por ellos... No entiendo como si rentan la traila... Por cierto, el App es una basura... No abre, no responde y es más lentaaaa... Tengo años usando la compañía y jamas me e quejado. Me han cobrado doble. El seguro no me a dado el servicio e tenido que viajar sin luces porque no me atendieron... etc. Pero lo que si me molesta es la mentada cuota por hacer el trabajo de sus empleados... No abusen. Aparte 20 dolares... Es francamente un robo al cliente.

Victor Hugo Villarreal 
Rating:
5.0

Customer did not leave a comment.

Alex Hernandez  |  First Impressions 
Rating:
5.0

Great team work

Michelle Cuellar  |  First Impressions 
Rating:
5.0

Easy access and return

PASTOR ALVARADO 
Rating:
5.0

Customer did not leave a comment.

DAVID HERNANDEZ  |  First Impressions 
Rating:
5.0

Super easy return procedure.

roy green 
Rating:
5.0

Customer did not leave a comment.

Isaac Sanchez 
Rating:
5.0

The staff was extremely helpful and professional I would recommend this location for it’s excellent service

jesus garcia  |  Overall Experience 
Rating:
2.0

I dont know. At this particular location, i never had a good experience with anyone on the phone. One girl thought she hung up, and proceeded to mock me about an issue I had. The I tried to call four times to be put on hold. The last time, the guy mumbled and than told me to hold. I also drove with a friend from San Antonio, TX to storage in Brownsville, TX (a total of 5.5 hours, and 5.5 hours back). The manager wasn't helpful at all, and none of the employees cared about the drive the day before when I checked at the location the day before to verify the ubox appointment. I get that Corporate wants to believe in their management, but this is a bad egg. *I also left a bad review and noticed this place (deservingly) got one star reviews. Later i noticed more five star reviews after my bad review. It was obvious the manager planted that.

Jordan Allen 
Rating:
5.0

Customer did not leave a comment.

erica briseno  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ramiro Castillo 
Rating:
4.0

The only thing I would suggest is for the person signing you in to tell you it is very important to watch for an email that confirms the condition of the rental unit when you pick it up. Mine didn’t, and because we were packing it up I didn’t see the email until late that night. I called the number suggested and was told it was too late to confirm. This unit had a pretty big dent in the fender and i worried all the way to my destination that I would be held responsible. Fortunately I wasn’t, but it would have been nice to know. Otherwise everything was excellent. Thank you and I will definitely refer pickup and drop off locations to my friends

Janice Duroy 
Rating:
5.0

More workers I had to wait an hour before I could get a U-Haul

David Quintero 
Rating:
5.0

Customer did not leave a comment.

Juan Sanchez Flores 
Rating:
5.0

Customer did not leave a comment.

Anastacio Carino  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jorge Almada 
Rating:
5.0

Very soon you need a closed trailer to take some things to Houston, I hope you can help me with a good discount

julio ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fermin leal  |  Overall Experience 
Rating:
5.0

I love this place so much. It was so easy to get my unit online and an hour later i was able to move in the same day.

Casey Delgado  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RICARDO FUENTES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Quintero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Machado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO LEE 
Rating:
5.0

Excellent Services

abel lopez 
Rating:
5.0

Great location and easy to rent and easy to return. Great customer service.

ISRAEL PENA 
Rating:
3.0

This location is a great location for this service but the employees are unwelcoming and lazy compared to other locations I've used across the nation. When the staff sees you walking up to the counter, they don't make eye contact, greet you or anything. Instead they simply walk away as one female did during my return of a vehicle. Then they make you return your vehicle using the app advising if you don't they will charge you $20 to do it which is complete lack of customer service nor have I had to do this at any of the other locations I've rented from in Texas or otherwise. I guess this is what service looks like today....very sad

Sherri Dunlap 
Rating:
5.0

Always get excellent customer service

MARIANO BALBOA 
Rating:
5.0

The unit was not clean but was new and in excellent condition. Last year I left a very negative comment as the personnel in this location were not servicing customers. Now I noticed all new employee and the level of service was great! The supervisor and everyone else were on it. No one was chatting or on their phones! Thank you for the turnaround!!

Hermann Degwitz 
Rating:
4.0

Customer did not leave a comment.

mark nieto 
Rating:
5.0

Thank you for everything. Very respectful, helpful and well maintain.100% Recommended

Ruvy Garcia 
Rating:
3.0

I sent my uncle to pick up my things from the U-Haul container, as I cannot travel to the USA at this moment. I called the location to ask if there was something to do before collecting the items. They said that everything was okay. As an extra confirmation, I called them the day before four times (morning and afternoon) and they did not pick up the phone. When my uncle arrived there, we were informed that we should have requested access to my U-Haul container 24h in advance. So, my uncle had to spend an extra night for which I covered the costs. Therefore, the service at that facility is not efficient nor informative.

Alan Vazquez 
Rating:
5.0

The gentleman that helped me out was patient with my questions and provided great customer service.

Jessica Eguia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jazlyn Frances 
Rating:
4.0

Customer did not leave a comment.

Holly Rumsey 
Rating:
3.0

Customer did not leave a comment.

Jose Espinosa 
Rating:
5.0

Customer did not leave a comment.

Mariza Williams 
Rating:
5.0

Thank you for your help

VICTORIA HULL 
Rating:
5.0

Customer did not leave a comment.

FREDERICK LEMOND 
Rating:
5.0

Very friendly and helpful

Jeremy Tidd 
Rating:
5.0

You were perfect

Danny Dollar 
Rating:
5.0

Customer did not leave a comment.

Yuritzi Gomez 
Rating:
5.0

Customer did not leave a comment.

Enrique Salazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupita Vargas 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO RODRIGUEZ  |  First Impressions 
Rating:
1.0

Never again will get your service!!!

liliana roman  |  Overall Experience 
Rating:
4.0

Have appliance Dollie

Clau Ve 
Rating:
5.0

Customer did not leave a comment.

Mariza Williams 
Rating:
5.0

They were on top of things and got me out of there really quick best service

MARIANO BALBOA 
Rating:
4.0

Customer did not leave a comment.

Sergio Lopez 
Rating:
4.0

.

dale pracht 
Rating:
5.0

Customer did not leave a comment.

Joe Murphy 
Rating:
5.0

Customer did not leave a comment.

graciela garcia  |  Overall Experience 
Rating:
5.0

Suggested to call Joe to help unload, great suggestion, Joe was excellent

Darren Wentworth 
Rating:
4.0

Customer did not leave a comment.

ROLANDO ESQUIVEL  |  Overall Experience 
Rating:
2.0

Why do we pay for 24 hrs when we use the equipment for 4 hrs.

Carlos Marquez 
Rating:
4.0

Customer did not leave a comment.

Alexander Declue 
Rating:
5.0

Customer did not leave a comment.

Emily Jarreau 
Rating:
4.0

Customer did not leave a comment.

Moises Reyes 
Rating:
5.0

The seat belt latch worked correctly and felt secure, but there is an issue because the no seatbelt alarm kept going off. But it was secured. The rest of the vehicle was perfect. Excellent!!

David Segura 
Rating:
5.0

Customer did not leave a comment.

Alberto Verduzco Ramirez 
Rating:
3.0

Dropped off at night so couldn't see too much

Daniel Bahr 
Rating:
3.0

Customer did not leave a comment.

Jennifer Salazar 
Rating:
5.0

Thank you for everything,have a wonderful blessed Christmas and a happy new year.

PATRICIA VILLAFANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Olvera 
Rating:
5.0

Customer did not leave a comment.

ROBERT CASTILLO 
Rating:
3.0

The itch was not properly installed , and we found out at the nearly gas station near to our house they need to pay more attention because that can causea serious accident

ADAM HARPER 
Rating:
5.0

Customer did not leave a comment.

Juan Alanis 
Rating:
5.0

Guys were on top of it… very helpful on all questions

gabino gonzalez 
Rating:
5.0

Equipment were available and other items readily available. Excellent!!

David Segura 
Rating:
5.0

No comments Good service And customer service

Luis Sanchez 
Rating:
4.0

Customer did not leave a comment.

Connie Duncan 
Rating:
1.0

Again customer service is lacking...

David Palm 
Rating:
1.0

My items got wet due to a leaky roof and it should of been dry storage and I lost alot of money on the items discarded by employees from my unit. Carts were almost never available only about 4 carts for whole facility, and when asked the employees there response was "you have to wait" only 1 employee of all of them went to look for carts, non wanted too. Would never recommend or use this facility again, waste of 2 years of payments for 3 units.

jose mendiola  |  Overall Experience 
Rating:
4.0

I was upset that I said two days of rental yet they charged me for three and said it was a "package" deal and could not refund me the day... if I say two, it's going to take me two.

Thomas Phillips 
Rating:
5.0

Customer did not leave a comment.

Rocio Vieyra 
Rating:
1.0

Customer did not leave a comment.

Saira Escobedo 
Rating:
5.0

smells like antifreeze HEAD LIGHTS NO ALIGNED BAD SUSPENCION back door hard to close A/C NO WORK half of the dashboard lights don't turn on

Luis Sanchez 
Rating:
5.0

Customer did not leave a comment.

Filemon Vela  |  Overall Experience 
Rating:
5.0

I made the store aware that the safety pin recepticle was "wallered out" and unsafe due to the jack stand not being stable when I returned the U-box. Earlier, it had collapsed in my driveway whereupon I called support who informed me that it would cost me $300.00 to have onsite assistance. I jacked the tongue up myself and discovered the issue, then reported it to support who dispatched a service provider. The provider determined that I had not inserted the safety pin in correctly, causing the collapse, however, he did note the damaged recepticle which could not be remedied at that time.

stephen roberts 
Rating:
5.0

Customer did not leave a comment.

Ernest Gomez 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Torres 
Rating:
5.0

Staff was super attentive. Quick process.

JAVIER VAZQUEZ 
Rating:
5.0

Great fast and easy service thanks

Steve Hernandez 
Rating:
5.0

I can upset about different prices on different locations I thought was a chain company it’s crazy how from one city to another city is one price and the other way around is more expensive.

Jose Mata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Mata 
Rating:
1.0

I opened up a claim with support on my drop off date and I have yet to get a response to this date. The issue was that the cabin of the truck was leaking, which got me completely soaking wet and it was unsafe to drive in the rain with water pouring on my shoulders and back. Also my couch got completely wet due to water coming from the floor of the box. I sent pictures as requested by the support team but I am still waiting for a response.

Aguirre Argelio 
Rating:
5.0

The young man who checked in our trailer was outstanding.

CHARLES RIVES 
Rating:
5.0

Some of the texts didn’t come before I left the lot. I got one to confirm a license plate but I had already left so I never did that.

Al Foss 
Rating:
2.0

Long waiting times. Understaffed.

jonathan trevino 
Rating:
4.0

Not for the next customer, but you would think I would have gotten a discount for being a customer for almost 5 years of renting a storage locker.

Ricardo Fuentes 
Rating:
5.0

It was absolutely an excellent moving experience. Your team was awesome. I would recommend u-haul to anybody that needs to move.

Michele Dominguez 
Rating:
5.0

Customer did not leave a comment.

jewelzs Rivera 
Rating:
5.0

Positively a greeting atmosphere

Benito Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Sanchez 
Rating:
5.0

Between these 2 ladies and these 2 facilities we had the ability to move in without disruption. Thanks Francisca and Jackie

jewelzs Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tito Ortiz 
Rating:
5.0

I had a great experience working with the guys here at this location. They went above and beyond for my dad and I. They made my moving experience a lot more smoother.

Amanda Gutierrez 
Rating:
5.0

Everything worked great.

David Pearse 
Rating:
3.0

We were from out of state, rented a transit connect. Pick up time was 1:30. Van was late getting back, we waited one hour total for it to arrive. The only other option to rent was 24 and 30 foot trucks, way to big for what we needed. The employees were fine just set us back. When I dropped off the van I was charged 15.00 for gas even though I filled it up to the amount we received it in. I drove 90 miles, added 4 gallons to fill it back to 3/4 tank. This van get maybe 24 city unloaded and never hauled anything. So 4 gallons was what I used. I'm just tired of being charged fees when I follow the guidelines. IDK it's a damn uhaul who cares.

Daniel Broeckling 
Rating:
4.0

Customer did not leave a comment.

gene miller 
Rating:
5.0

Customer did not leave a comment.

Frank Passantino 
Rating:
1.0

They had the truck that I needed but they lost the key and they changed it to a bigger one

josue mendoza 
Rating:
3.0

The truck rented out leaked during the weekend rain. Above the windshield and in the actual box leaked through out the day.

Michael Segura 
Rating:
5.0

Thank you all I am happy to rent storage from you all

maria morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Torres 
Rating:
2.0

The customer service was great no problems whatsoever. My main issues was with the actual truck. The truck had many scratches and dings that wasn't even recorded. The seat belt top part from the drivers side was damaged but the worse thing about the truck was actually the steering wheel. That thing needed an alignment so bad it was very loose and wabaly. In order to drive straight you had to almost turn the steering wheel to a 90° angle. Overall you would think they'd be concern on the quality of the trucks they rent out but it seems not.

Edward Santiago 
Rating:
5.0

Not a thing

Jose Castro 
Rating:
4.0

Customer did not leave a comment.

John Williams Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel Tessier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Briones 
Rating:
5.0

The young lady that helped me out was very polite. She had a great attitude. She answered all of my questions. She explained the options of my payments and also gave me a map to direct me to my storage unit. I would definitely recommend Uhaul Self Storage to others.

Sandra Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILIO SANCHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billy Medina 
Rating:
5.0

Very helpful

VICTOR CORTINAS 
Rating:
5.0

Great customer service

ashley chavez 
Rating:
5.0

Everyone was very helpful and friendly.

KEVIN HYNES  |  First Impressions 
Rating:
3.0

Nice place but very bad customer service in the office. Never enough staff, long wait to get help. When calling in the hold times are upwards of 30 min.

ROSE GOWEN  |  Overall Experience 
Rating:
5.0

I was very impressed at how friendly and helpful everyone was at the Brownsville TX location.

Kevin Hynes 
Rating:
5.0

Customer did not leave a comment.

Ana Ochoa 
Rating:
5.0

Customer did not leave a comment.

mark babcock 
Rating:
5.0

Beat customer service. Employee helped me ck in my truck after hours and took the time to help me get my U-Haul app .

MARIANO BALBOA 
Rating:
5.0

Customer did not leave a comment.

sherida deleon 
Rating:
4.0

Staff was very helpful and understanding with our needs

jesus garcia  |  First Impressions 
Rating:
4.0

The prices are excessive high and are not payable. Instead of serving is pay more.

ervin vilchis 
Rating:
5.0

Customer did not leave a comment.

Melita Martinez 
Rating:
5.0

Customer did not leave a comment.

Irma Garcia  |  Overall Experience 
Rating:
3.0

El proceso y la atencion es lento. Un poco de más rapidez y atención sería bueno.

Victor Hugo Villarreal 
Rating:
5.0

Uhaul JH2956 had no A.C and was nearly impossible to drive. It was unbearable please fix right away

GERARDO HERNANDEZ 
Rating:
3.0

Customer did not leave a comment.

OLIVIA CHARLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beatrice Elizondo  |  Overall Experience 
Rating:
4.0

Drinking fountains didn’t work properly and look like they are about to fall off the wall. Not cool when moving in 90+ degree weather

Christopher Cryderman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendale Stansburry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noe Salinas  |  Overall Experience 
Rating:
1.0

I could not check in though app or online. System was down and I lost time on my move in because of it. I am requesting compensation for the inconvenience. Please contact me.

Rene Balderas  |  Online Move In 
Rating:
4.0

My only concern was that I found a lot of rat droppings in my belongings when I retrieved my items from the storage unit.

diana garcia  |  Overall Experience 
Rating:
5.0

Christina was very professional and helpful!

Robert Garza  |  First Impressions 
Rating:
5.0

The staff helped us with everything answer fast super friendly we definitely in the future will come back thank you for everything

olga lozano  |  Overall Experience 
Rating:
5.0

I feel there needs to be more maintenance on the restroom. It smells horrible. It also never has toilet paper, napkins or soap to wash your hands. Other than that I’m very satisfied.

Debra Rubio  |  Overall Experience 
Rating:
5.0

Easy and convenient

Miriam Romero  |  Online Move In 
Rating:
5.0

On main road. Easy access.

Lee Woodworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Osborne  |  Overall Experience 
Rating:
4.0

When we arrived the storage area was not as described by the online rep. The young guy helped me organize another room that suited what was being stored. He was very helpful. Only issue was one of the counter people was talking on facetime or similar when was talking and it was confusing if they were talking to me or the person on the phone.

DARREN PEATE  |  Overall Experience 
Rating:
1.0

I rented a truck and movers as well as a storage unit. After struggling an hour to try and get the truck, the movers left leaving me with no one to help move. The whole process was awful so I decided to just cancel the storage unit. The staff at the storage unit were helpful in cancelling.

Rocio HERRERA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GAIL ROBY  |  Overall Experience 
Rating:
5.0

The Lady with the tattoos she was so nice and excellent customer service.

Carlos Garza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

krystal martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriela Lozano  |  Overall Experience 
Rating:
5.0

You all have very helpful employees & ready to help on anything

delilah cortez  |  First Impressions 
Rating:
2.0

Constantly raising the price. We started paying 75 and ended paying 89. Makes no sense. We were only there for a couple of years.

Adan Garcia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nohemi Escobedo  |  Overall Experience 
Rating:
5.0

Apart from an issue with the initial booking, the young guy went out of his way to help me get a solution in place.

DARREN PEATE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia cantrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC WHITE  |  Overall Experience 
Rating:
5.0

Excelent I love it,I fully recommend it.

norma mendoza  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Imelda Rivera Cross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesse Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elva gonzalez  |  Overall Experience 
Rating:
3.0

Need more staff members to serve the customers. Wait time is too long to get help. Also, staff needs to acknowledge the customer and let them know they will be with them as soon as possible so we don’t feel ignored or not seen. Otherwise my experience was good.

Ana Maria Errisuriz  |  Overall Experience 
Rating:
5.0

All employees are polite, knowledgeable and friendly, especially Desiree & Cristina who were available when I had questions

Gabriela Lozano  |  First Impressions 
Rating:
1.0

The email confirmation I received online stated hours of operation to access the building from 8am to 10 pm. I also called to verify time just in case and was told by u-haul representative that answered the phone that I would have access to move in my property until 10 pm. Upon arrival of the facility, there was a sign on the door which stated the facility was closed and I was not able to move in my belongings. Time and effort was wasted to gather my items to take in. Additionally, I had to rent an additional garage storage to ensure my items were not damaged by weather outcome which caused additional expenses incurred. I called the number provided and The manager was messaged and called and she did not answer nor respond. Today upon revisiting the facility, the manager was informed of the situation and had poor customer service regarding the issue. The owner got involved and was very helpful. She offered to refund our first month deposit which was helpful to compensate additional expenses previously stated. My husband and I were very displeased with the whole situation.

Cecilia Pealer  |  Online Move In 
Rating:
5.0

Very nice place and friendly staff

Sergio Freeman  |  First Impressions 
Rating:
5.0

A very professional administrative crew . I assumed uhaul storage would be too expensive for long term storage. I was pleasantly surprised that in fact uhaul storage was $10 cheaper than the local competition. So, thank you!

anabel tobar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

arnold gongora  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENT WHITTEMORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben Hernandez  |  Overall Experience 
Rating:
2.0

Staff at the register need proper training on online promotion and discount codes. Closing hour was at 7 and location closed at 6:30p, had to knock and was asked how I could be helped on a side door. As If they are doing me a favor.

jessica resendez  |  First Impressions 
Rating:
5.0

Staff very helpfull

Eladio Guajardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma mendoza  |  First Impressions 
Rating:
4.0

Amazing staff and great service

melinda medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felipe Mercado  |  Overall Experience 
Rating:
3.0

.....

rebeca muniz  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very patient friendly and helpful staff from moment 1.

john patrick mullins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Volkman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

raunel de paz  |  Overall Experience 
Rating:
2.0

Keep up your Excellent job

Mark Barragan  |  Overall Experience 
Rating:
4.0

Office area appeared to be understaffed. Long wait- only 1 person waiting on customers.

David Osborne  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

andrew secrest  |  Overall Experience 
Rating:
5.0

The sale person named Desiree was very knowledgeable and helpful.

Michel Tessier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacy cosmetics  |  Overall Experience 
Rating:
3.0

There is roaches everywhere

Anthony Sanabria  |  Overall Experience 
Rating:
5.0

Please stop sending so many request for ratings. 1 every hour. That was annoying

CBE AP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Glvan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSE ECHEVARRIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david pineda  |  Overall Experience 
Rating:
1.0

The bathroom was filthy. There was excrement smeared inside the bowl. The trash can in the bathroom was always overflowing with toilet paper.

Sandra Magdaleno  |  Overall Experience 
Rating:
1.0

The staff was not attentive. I wasn't instructed on how to check in prior to accessing my storage unit. When I called the office to ask about the process for checking out, I was left on hold for 20+ minutes. I called back and someone hung up on me after asking me if they could place me on hold. Worst customer service ever!!!!!

Sandra Magdaleno  |  Overall Experience 
Rating:
5.0

Excellent service thanks

PABLO GAYTAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meliza Rangel  |  Online Move In 
Rating:
5.0

The manager, Jackie, provides excellent customer service. She is very helpful and approachable. Facility is clean.

Sandra Magdaleno  |  First Impressions 
Rating:
5.0

Thank you for everything. Never had any issues. Everyone always so helpful and courteous. Truly I will be missing my unit 1010.

Domitila Cleto  |  Overall Experience 
Rating:
4.0

Everything went well. Except for the restrooms. They need attention more frequently.

Maribel Nicol  |  Overall Experience 
Rating:
5.0

Staff was friendly and accommodating.

Sandra Magdaleno  |  Online Move In 
Rating:
5.0

The service is exelent and so is the facilities.

JUAN MARRERO NEGRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Lira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noe Vela  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joe espinoza  |  Overall Experience 
Rating:
5.0

Everything was great, the only thing I will recomend. Extra flat beds will be nice on busy days...

Jose Arguelles  |  Overall Experience 
Rating:
5.0

I would recommend UHaul in general for I was a former GM for U Haul. I highly commend the manager for stepping up and assisting as the need aroused in a personal medical situation to which the manager comforted us on insuring me that my vehicle will be safe on property due to medical emergency. Manager and crew are a true Blessing.

JOSE CASTELLANOS RIVERA  |  Overall Experience 
Rating:
5.0

I use uHaul here in Brownsville ... well run operation, trucks and essentials well stocked. Good people good service. Thank you always Appreciated.

Paul Loverme  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Giovanna De La Garza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Giovanna De La Garza  |  First Impressions 
Rating:
5.0

I recomend uhaul to al that are intrested in storage of your valiables uhaul is the best.

JUAN MARRERO NEGRON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandro Espino Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maximino Reyna  |  Online Move In 
Rating:
5.0

Simple the best! The unloading garage is great, specially when it rains and you are moving.

ANTONIO MARMOLEJO  |  Overall Experience 
Rating:
5.0

Place where anyone can go and have no problem

Henry DORSETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Soto  |  Overall Experience 
Rating:
2.0

Almost always no body at front desk and so only one person with a line 35min wait time . Your late fees are ridiculous. And units are small

JOSE HERNANDEZ  |  First Impressions 
Rating:
3.0

no trash disposal available, though it is advertised for 8.00 and up. No toilet paper in the storage units restroom, though there is in the rental office restroom.

martin cruz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO ALANIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rogelio Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvonne Koehler  |  Overall Experience 
Rating:
5.0

Very very clean facility and very outstanding customer service!!! I am 100% satisfied and 100% sure my things will be safe and secure here.

Carol Rodriguez  |  First Impressions 
Rating:
1.0

The facility claims that there was an "odor" coming from out unit but could not be specific. They called and demanded that we remove the contents of our unit. Neither the movers or new facility found there to be anything unusual or excessive about any odor our belongings. We will never us U-Haul again for any of our storage or moving rental needs after the way the female that called handled the "issue."

Marti Chavez  |  Overall Experience 
Rating:
3.0

My furniture was safe no bugs or roaches thankfully. I think they need customer service training because some guys are so rude. I never received a $10 credit for a charge i did not approve.

dalila rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Lara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

srgio jr calles  |  Overall Experience 
Rating:
4.0

do you want to think that I was upset with is that you raise the prices on the storage and forced I need to take out my stuff from my storage and now my garage is packed and trying to figure out what to do with all the stuff we wanted to storage but you guys kept raising the prices so that’s what I’m not happy with

rosa hernandez  |  Overall Experience 
Rating:
3.0

Didn't want insurance, but was charged for it Autry only asking the price and what it covered

MIGUEL BERLANGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFREDO CAVAZOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Cleary  |  Online Move In 
Rating:
4.0

N/A

jose liendo  |  Overall Experience 
Rating:
5.0

Clean, secure and accessible! I reccomend Uhaul storage 100%. Thank you.

clemencia zapata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mayra magallan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph edward williams   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA CASTRO  |  Overall Experience 
Rating:
5.0

Every one there was so nice and helpful, I would use it again if I go that way again. I do command you for your kindness. Thanks again.

Sara Lopez  |  Overall Experience 
Rating:
3.0

Security card system never worked, employees were not helpful, always putting me on hold, the first call I had with them, they left me on the phone for over 20 mins, I called 4 times and every time they would leave me on hold

Josué Navarro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juanita ORTIZ  |  Overall Experience 
Rating:
5.0

Everyone is super courteous and helpful at the Uhaul storage facility located on Boca Chica, especially Mr. Marcus! Thank you! S. Espinosa!

Sonia Espinosa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marietta Stahl  |  First Impressions 
Rating:
5.0

The assistant manager was very helpful, explained everything, and helped me find the correct unit.

Mely Vargas  |  First Impressions 
Rating:
1.0

We would send payments and in most of all the time that we were there they claimed that they did not receive payment, And would charge us late fee's because they claimed that they had not received payment, when I went and spoke to management they stated that sometimes they would not review the mail and might have thrown the checks away by mistake., 2ndly they did not have a printer to print your receipts, UHAUL being such a big facility could not afford a PRINTER.... Very unsatisfied....

Olga Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaqueline castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Resendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonia Espinosa  |  First Impressions 
Rating:
4.0

necesitan mas carritos para mover la mercancia......son muchisimos locales que tienen para almacenar los productos y muchas veces no tiene suficientes carritos.

FERNANDO GARCIA  |  First Impressions 
Rating:
5.0

Just wanna say it was a great experience using your facility the staff very friendly did an awesome job. Keep up the good work.

Santiago Perales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Alberto gonsalez  |  Overall Experience 
Rating:
3.0

You should have a red flag on the black rodent poison boxes to warn that it is rat poison,what is engraved on the black box that is poison does not show so...you should put like a red flag saying danger poison or something.

MARIA ALVAREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomas Hernandez  |  First Impressions 
Rating:
5.0

The employees, while overwhelmed and understaffed, did a good job getting our units and parking space taken care of. Even made it easy to close out our units from out of state.

Cristina Kelough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Almazan  |  Online Move In 
Rating:
5.0

Una Empresa de excelente servicio

Danny Sosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margarita boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karla gutierrez  |  First Impressions 
Rating:
5.0

All so much so!!!!!!!

Raymond Floyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ana maria lopez lozano  |  First Impressions 
Rating:
1.0

It is on an unfortunate note that I write this review. I had reserved and paid for storage area at the U haul facility on Boca Chica and Paredes Ln Rd. for a period of approx. 6 months having paid in advance. I am currently out of state. On Mar 18th my tech went to check on my 2015 Forest River RV, to discover that the catalytic converter had been removed. I spoke to the Asst Mgr. Markos Cruz. I called Mr Cruz who was very attentive and receptive to my dilemma and was apologetic about the incident. I removed my vehicle from the premise on the same date fearing for additional damages. Mr. Cruz advised me he would call the GM J. Guerra. I called Ms Guerra on two occasions,she did not bother to take the initiative to call me or return my calls. I am appalled that a professional at that level does not have the decency to return customer calls, especially since she knew of the damages to my vehicle. They were in excess of 900.00 for the part stolen. In addition, I understand that some other persons reported the same kind of damage. I called the police and a report was filed to which no response has been noted. I finally spoke to MS Guerra on Mar 25 as she happened to be at the facility. All she told me was that it was up to me and my insurance to resolve the issue and was sorry about the damages, although upon my encumbering the location I was never provided a copy of the guidelines and rules for the facility. Thereby not allowing me the opportunity or option to make a valid decision. After having discussions with the GM and Asst. Mgr. I would say that the Asst Mgr has a better grasp and ability to deal with these types of situations that come about, more people oriented and compassionate about people's situations. In my estimation and having been a high school principal I believe Mr Cruz deserves a mgmt position. Since the removal of my vehicle from your facility, the tech has discovered that while at the facility my vehicle has other damages including the removal of the control module, which manages the automatic leveling system. This part is currently priced at $551,00 plus installation. In conclusion, I had paid the facility rate from Feb to July, however on the reimbursement document the month of April was not reimbursed.......If possible, please respond to this complaint at your earliest convenience.......Thank you

gabriel garcia   |  Overall Experience 
Rating:
5.0

Do you have a new employee named Marcus and he was excellent extremely friendly. He helped me a lot

CHERYL BARRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

efrain losoya  |  Overall Experience 
Rating:
2.0

Although things were maintained, getting them on the phone was difficult. There’s nothing worse than needing to resolve an issue but there’s no one to assist you.

CHRISTOPHER JORDAN  |  Overall Experience 
Rating:
4.0

The location was great and the staff was very friendly and helpful. The only problem that I have is that the website and app don’t let me pay for my storage online. I have to call each time to make a payment. It would be great if they could fix that. The facility was generally clean, except for the restroom.

Desiderio Najera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan Silva  |  Overall Experience 
Rating:
5.0

Good services, clean storage and 26 truck ready to go. U-haul good security camaras alarms

paul mejia  |  First Impressions 
Rating:
2.0

The process is nothing like the youtube video they send you and the process is different also the code they gave me online and by text didnt work.

Jesus Sanroman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gloria Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariza Marie Williams  |  First Impressions 
Rating:
1.0

Had made a reservation for an 8×10 storage unit only a few days before driving down to Brownsville from Dallas. I showed up early on the morning of the 12th as noted on my reservation. I specifically needed the 8 foot wide unit to get a large sofa in the back along with another sofa i would flip on top of that 1st one. Despite having reserved a unit i was told they gave it to someone else....unbelievable that after having a reservation and relocating all the way from Dallas that you would give away my unit? I commend the staff for trying their best after being put in a bad spot having to tell me that the unit supposedly reserved to me was gone and no 8×10 units available. After several minutes of trying to find a solution as there are no other temp controlled places close bye the staff recommended two 5×10 units. Although not what i reserved and made me have to buy another lock and take care of two units it ultimately worked. I would ask that after the 1st month free the manager honor my original price of $89 per month which was reserved.

DARRON BARNWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELISA CHAPA  |  First Impressions 
Rating:
3.0

I had selected a first floor unit for reservation. Apparently the “system” made an error and it was not move-in ready so I did not get a first floor unit I had to get a second floor unit. What is the point of reserving if I’m not going to get what I asked for? Aside from that, check-in took forever. I believe the gentlemen who was helping me was new nonetheless it took almost an hour for everything to be finalized.

Daniela Gonzalez  |  First Impressions 
Rating:
2.0

Staff lookes bumbed out like if they hate their job. Security sucks. Alarms always go off.

MELVIN ROMERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Zonneveld  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor ramirez  |  Overall Experience 
Rating:
5.0

Everything was great just one employee was rude when I was checking out of my locker. She was yelling in the room some personal gossip while on her phone, ignoring that the employees were busy helping another customer and me and just barged in and trying to ask about some gossip and showing something on her phone. She was walking around the counters and back room on 1/19/22 at about 12:40p.m. Other than that, my experience was good.

Michael Espinoza  |  Overall Experience 
Rating:
5.0

Very happy with storage facility

joe graza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEVER OVERSTREET  |  First Impressions 
Rating:
5.0

Eunice at the front office at the Bova Chica facility in Brownsville TX is absolutely the most knowledgeable and customer-service oriented person on your entire staff! She treats others with understanding, empathy, and respect. She is the reason I’ll be selecting UHaul for all my moving and storage needs. Thank you for having great helpful staff like Eunice.

JON GULLION  |  Overall Experience 
Rating:
2.0

For starters the manager is awfully rude, the employees aren't well trained, and they end up screwing the customer with gas because the tank is not where they say it is and if you return it with more gas than what they give you the truck they still don't reimburse. One person says another and customer service also says one thing, but the manager since she's the manager says everyone is wrong besides her even though the agent at the store and the agent on the customer service line say the same. Well then train them better. Discourteous attitude and on top of it all talking over the customer very rude unprofessional manager.

Jenn Coria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ida Trevino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENT FEARNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Ceballos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUZ BEJARANO  |  First Impressions 
Rating:
5.0

Found the moving cart sign out and returning before closing a bit annoying, but guess I understand why y’all have implemented that…

MARCO GARZA  |  First Impressions 
Rating:
3.0

Store Staff lack courtesy and the fact that for such a big facility only 2 carts are available made us my wife and I carry most of our belongings by hand. Twice we had no carts to move our boxes and the employees at the desk answer was “customers Don’t bring them back and that, the fact that we don’t get one cart to transport out belongings will teach people to learn not to still them. That made us realize that they were not ready to help customers in all we their needs. We did not see a friendly face, smile, a welcome to the store etc etc.

Roberto Luthy  |  Overall Experience 
Rating:
5.0

Michelle was very good with her customer service skills. I felt all my questions were well taken care of. Thank you. I have confidence the storage facility will house my personal belongings with safety and convenience.

ESTER GUTIERREZ  |  First Impressions 
Rating:
5.0

Nice and clean friendly staff.

MATILVE ROCHA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh Ferch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie Zamfir  |  First Impressions 
Rating:
5.0

No comments

VICTOR MORENO  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Edgar Vega  |  First Impressions 
Rating:
4.0

Employees are useless and no help

MAYRA VASQUEZ  |  Overall Experience 
Rating:
4.0

Customer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there again

Enrique Trevino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelika Potempa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA RAMOS  |  First Impressions 
Rating:
2.0

too many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.

Todd Givens  |  Online Move In 
Rating:
2.0

The staff at this location is rude and it’s hard to find people to help during store hours.

david gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susana Huerta Munoz  |  First Impressions 
Rating:
5.0

I like the place and the security.

jose liendo  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Belinda ALVARADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward resendez  |  First Impressions 
Rating:
5.0

Fast and friendly service

TRACY ATKINSON   |  First Impressions 
Rating:
5.0

Everything was as expected. No complaints here. Would definitely recommend!

Melissa Caramonta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delia garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie Zamfir  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alma Gonzalez  |  First Impressions 
Rating:
4.0

Alarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.

MELVIN ROMERO  |  First Impressions 
Rating:
5.0

Very very kind and understanding great group of people

RICKY MARTINEZ  |  Overall Experience 
Rating:
1.0

Terrible service, was given a call a day on September 13 at 12:33 pm and was left a message saying I had 24 hours to go and place lock on storage unit or would be moved out. I made sure to call the next morning on September 14 at 9:59 am and was told a message was going to be sent to make sure it wasn’t done. Showed up today and was told that my storage unit was moved out and would have to rent again.

Efrain Ledezma  |  Online Move In 
Rating:
4.0

Moved boat out of storage 9/10 should have notified office to avoid charge on 9/13

Jeremy Tidd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCILA MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ignacio Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Fortaneli  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Analis Arocho  |  Overall Experience 
Rating:
5.0

Great all around! Clean place, friendly staff and great prices!

juan martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS SANCHEZ  |  First Impressions 
Rating:
3.0

There were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.

Karen Cox  |  First Impressions 
Rating:
5.0

Nice people working there!

Lyubov Martynyuk   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry castellon  |  Overall Experience 
Rating:
5.0

Great customer service.

sanjuana vazquez  |  First Impressions 
Rating:
5.0

La chica que me atendió fue muy amable y de gran ayuda.

Carlos Rodriguez  |  First Impressions 
Rating:
5.0

Just rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.

JULES FRAPART  |  First Impressions 
Rating:
1.0

At lobby girl did twice the mistake with my order and then went to clear my storage which was gonna be change then told the manager and she saw what went on and she didn't even say sorry or nothing just stayed quiet

Nailea Maldonado  |  Online Move In 
Rating:
1.0

They will charge me twice for a medium storage and give me a storage unit that was already occupied by someone else. It was already closed when I found out. I had to unload my furniture in someone else's house because I had to leave my old apartment and leave out of town at the same time. Terrible experience. Lack of knowledge and consideration.

Jesus Rosales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Corbitt  |  Overall Experience 
Rating:
4.0

Needs more carts to help speed loading up the storage

John Wagener  |  First Impressions 
Rating:
3.0

Although the unit I rented was great, the staff members could be more friendly.

Katia Perez Flores  |  Overall Experience 
Rating:
4.0

Automatic doors were a problem; often times not working. Cart availability also a problem. Understaffed, long waits in line.

Grady Deaton  |  Overall Experience 
Rating:
3.0

I had reserved First Floor and was not granted that. Also when my reservation was done, it said a free lock was included. But when i asked the young lady at the desk she said i would have to pay for it.

CASSANDRA BETANCOURT  |  Overall Experience 
Rating:
5.0

Si volviera a necesitar volvería acudir a ustedes gracias por estar aquí en el valle nuevamente gracias y Dios les bendiga , bye bye

Juana E. Amaro  |  Overall Experience 
Rating:
3.0

I'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.

DONALD MOORE  |  First Impressions 
Rating:
5.0

Avery thing went well didn't take long at all but would be nice to have someone at the front desk .

MARIA DELCARMEN BOCHAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gilberto zarazua  |  Overall Experience 
Rating:
5.0

I like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the rooms

rosa hernandez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Salinas  |  Overall Experience 
Rating:
5.0

I loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.

Claudia Rangel   |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carole chism  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERNIE EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelika Potempa  |  First Impressions 
Rating:
5.0

There was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgency

Michael Espinoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA SUAREZ  |  First Impressions 
Rating:
5.0

Muy buen servicio

MARCO GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENT WHITTEMORE  |  First Impressions 
Rating:
5.0

Great customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service 👍👏

Maria Lopez  |  First Impressions 
Rating:
3.0

No comments at this time

JOSUE MIRANDA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria Ramirez  |  First Impressions 
Rating:
5.0

Great Service super fast and easy to rent a U-Haul and storage room!!

Irma LUNA  |  First Impressions 
Rating:
4.0

The room wasn’t clean had wood in it

PABLO GAYTAN  |  Overall Experience 
Rating:
3.0

The place was very nice. Two things frustrated me though. First, every time I was there, except at move out, there was only one employee and it took a while to get help. The second is I rented the storage space and then I got the uhaul to move my stuff. The place where I rented it said I would get my first month free with you. When I called I was told I had to rent the uhaul and then the storage space which makes no sense. I asked if I could discuss it with the manager. They took my information and I never heard back. I'm big on customer service and it was lacking here.

Kathryn Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanairy Najera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miriam Rodriguez  |  First Impressions 
Rating:
5.0

I was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.

Irene Levy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maria Sanchez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa Escobedo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindanna Saldana  |  Overall Experience 
Rating:
5.0

Great customer service, staff took the time to answer questions and show us the establishment.

Domingo De La Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIPRIANO ESPARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Hemphill  |  Overall Experience 
Rating:
2.0

It took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.

Sandra Saldana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

consuelo mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge Pina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mariana rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orianna Garza  |  Overall Experience 
Rating:
2.0

One of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointing

Willis Hansen  |  Online Move In 
Rating:
5.0

It was a good experience.

Jose Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTURO JIMENEZ  |  Overall Experience 
Rating:
5.0

Customer service would a good class for the Staff.

PETE FLORES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LETICIA VARGAS ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN R SANCHEZ-GARZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER STAHLEY  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had. Will never use service again. And will personally make sure my friends and family never use again

Jonathan Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

manuel cortinas  |  Overall Experience 
Rating:
5.0

good customer service

miguel garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Cisneros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER STAHLEY  |  First Impressions 
Rating:
4.0

None

manuel cortinas  |  Overall Experience 
Rating:
5.0

Nomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimiento

Jesus Rocha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMA CARRIZALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Bravo Cadena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Morrissey  |  First Impressions 
Rating:
5.0

Awesome employees and convenient location.

diego Villagomez  |  Overall Experience 
Rating:
5.0

Very patient employee.

Melissa Ibarra  |  First Impressions 
Rating:
2.0

I wasn’t able to move in on the day I wanted (before New Year’s Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year’s Eve to be able to talk to a representative at the office.

Carlos Escobedo  |  Online Move In 
Rating:
1.0

Staff never present to help. Storage unit dirty and unkept.

arely hernandez  |  Overall Experience 
Rating:
1.0

So many hidden charges made it way more expensive than I thought it would be. Not worth what I paid

Adan Gutierrez  |  First Impressions 
Rating:
5.0

Keep up the great service.

Carlos Saenz  |  Overall Experience 
Rating:
5.0

Jackie, Thank you for ur help. The staff was very helpful also.

MARY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis noriega  |  First Impressions 
Rating:
3.0

Workers need to better inspect the trucks. If it wasn’t for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.

Sergio Barrera  |  First Impressions 
Rating:
5.0

My experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.

Yolanda Garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Whittington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina Garza  |  Overall Experience 
Rating:
3.0

Is a dirty facility Nobody cleans and pick up trash

Manuel Enriquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Rylatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick Jason mayse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline garza  |  First Impressions 
Rating:
1.0

This is the most unprofessional business I’ve dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don’t make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said “my manager said it’s rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn’t. Due to my time restraint I had to use that establishment. The same size unit cost 30.00 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.

William Huntress  |  First Impressions 
Rating:
5.0

very nice and helpful workers

Giacomo Fantini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel macawili  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Rosales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendra stine  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DIANA FUENTES-LOPEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Yznaga  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

OLIVIA CHARLES  |  First Impressions 
Rating:
5.0

Well the only thing needed is to explain more how to check our after hours. It’s very hard

LAURA GARZA  |  First Impressions 
Rating:
5.0

Excellent customer service and knowledgeable

armando vasquez  |  First Impressions 
Rating:
2.0

I made an online reservation to limit the time I spend in the office/store. The person attending me must’ve been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that’s how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn’t recorded correctly. I called the office after this & spoke with the same guy. He said he’d correct it & update it online. So far, it hasn’t been. I’ve worked with U-Haul for years - this is the crappiest customer service I’ve experienced. Ever.

arely hernandez  |  First Impressions 
Rating:
5.0

Thank you all for providing a great experience. Keep up the great work.

Alejandro Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Fern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody rodriguez  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

hector longoria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanya gutierrez  |  Overall Experience 
Rating:
5.0

Your staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.

Jennifer Whittington  |  First Impressions 
Rating:
5.0

Great place to store my cars thank you.

hipolito garza jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricardo saenz  |  Overall Experience 
Rating:
3.0

Staff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.

Diana Cortinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tomas Gomez  |  Overall Experience 
Rating:
5.0

Excellent experience

jose solis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela Rubio  |  Overall Experience 
Rating:
5.0

Awesome for the last 3 years

RAY SOLIZ  |  Overall Experience 
Rating:
5.0

Excellent customer service & I will reccommend UHaul to my family & friends.

blanca herbert  |  First Impressions 
Rating:
1.0

Been calling for a few days to still waiting on a call back

phillip longoria  |  Overall Experience 
Rating:
5.0

N/a

vicor gonzalez  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. The facility was clean and appeared to be well maintained.

stefan burns  |  First Impressions 
Rating:
5.0

Great customer service!

dalila rivera  |  First Impressions 
Rating:
1.0

I do not have any kind of rentals

DEANNA LISA GARZA  |  Overall Experience 
Rating:
3.0

U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make

LAKSHMAN CHANDRASHEKHAR  |  Overall Experience 
Rating:
5.0

Young man who helped me was very helpful and attentive great employee

Mirtha Martinez  |  First Impressions 
Rating:
5.0

MUY AMABLE LA SRITA

Victor Barrientos  |  First Impressions 
Rating:
5.0

Jacob was very helpful.

rosie loredo  |  First Impressions 
Rating:
5.0

All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

LUIS GUEVARA JR  |  First Impressions 
Rating:
5.0

Friendly staff and lots of carts avalable to move furniture.

Alfonso Gonzales  |  First Impressions 
Rating:
5.0

Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Oscar Lira  |  First Impressions 
Rating:
5.0

spence little bi

Juan Ruiz  |  Overall Experience 
Rating:
5.0

Excellence service and never had a problem with the service I got.

Erica Campos  |  Overall Experience 
Rating:
5.0

N/A

Dianida Contreas  |  Overall Experience 
Rating:
5.0

Loved the storage and moving carts Excellent staff too very helpful

Guadalupe Garza  |  First Impressions 
Rating:
5.0

Awesome customer service!!!

charlene Townsend  |  Overall Experience 
Rating:
5.0

Great customer service!!!

Emily Garcia  |  First Impressions 
Rating:
5.0

Great facility

lorena vega  |  Overall Experience 
Rating:
5.0

Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.

mark miloslavic  |  Overall Experience 
Rating:
5.0

Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Thank you.

mark miloslavic  |  First Impressions 
Rating:
5.0

Muy buenas personas, amables y serviciales

JUDITH ACUNA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Outstanding service. I could give a lengthy explanations as to how they are giving “OUTSTANDING” service but I only have 200 characters to work with. Customer service outstanding without a doubt.

Gregson Martinez  |  Overall Experience 
Rating:
5.0

Top of the line

James park  |  Overall Experience 
Rating:
5.0

Spaces are tight and can be difficult to get in and out.

glenn head  |  Overall Experience 
Rating:
5.0

Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.

glenn head  |  First Impressions 
Rating:
5.0

Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.

louise lajoie  |  Overall Experience 
Rating:
5.0

The young lady was very friendly, knowledgeable and helpful

Joe Barrera  |  Reservation 
Rating:
5.0

Great service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.

MARIBEL AGUILAR  |  Overall Experience 
No reviews have been submitted for this location.

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