All around I was very satisfied with the service and the vehicle worked perfect for my situation at hand Thank you!
Eugene LeedyCustomer Reviews for U-Haul Moving & Storage of Youngstown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome customer service. Made process of renting 26ft truck efficient, quick, and thorough. Returning the truck I had the same experience! Congenial staff!
Jamie SferraWould of kept my belongings in storage a little bit longer but the rent went up.the storage fees are kinda high
Sherry Edmonds | Overall ExperienceGreat experience and good customer service!
Joe TerleckyNothing.
Alfred roseProfessional and Dependable every time
FRANK MARTINNothing comes to mind that could have been done any better for me. Friendly and helpful staff, quick and efficient service getting me into a rental and on my way, as well as drop off and inspection
ashley giancolaQuick install/nice job!
Robert NemcikKeep up the great service
Gwendolyn MontgomeryI never signed up for a storage unit this place is a scammer the general manager forced me to be unable to get a storage unit she gave me e alert I got a storage unit from about her company I’m confused on what these emails are for I guess she would like to pick with me still but I would like for someone to please make her stop attacking me
Angel Whitted | First ImpressionsI ordered 6 moving blankets with my truck. When I got home, I discovered no blankest were included.
David CroutchThese people at the Youngstown main location are the best
Gregory SpencerGreat experience highly recommend thank you so much
Candy MontoyaAt this location the staff was very helpful and explained everything and the display area was very clean, items were displayed. All of your other stores should take look and follow the same displays as Youngstown Ohio.
Phillip RudolphExcellent customer service.
Diane Miller | First ImpressionsPerfect
Antoine BouchedidWill return, U-Haul folks were great, got in and out fast and even helped out with a little issue with hitch lighting. Thank you very much.
Donald CutrerThey were especially kind and helpful. Even when I called to say we accidentally left the dolly out by the storage and forgot to put it back on the truck she was kind and retrieved it for me.
Rhonda Gallagher | Overall ExperienceComplete opposite of pick up location!
Aleah MayEverything was good no complaints
Juanita BridgesTruck needed power steering and brakes were very noisy it made the ride difficult
Marsha GilfordThe people there are great. They greet you when you walk in. Very kind. They examine everything with great detail so all the t are crossed and I are dotted. All around great service
lindsay estesGive your employees a raise they all were excellent.
Brian DoehnertEasy process from start to finish, when I use u-haul this location is my 1st choice!
June CalhounPicking up the equipment was great had everything ready at 7:00 A.M. but when I was returning at 6:00 the guy tried to charge me extra not reading my contract ,I had to the point things out to the young lady which ,she told him he was wrong
TYRONE ROBINSONGreat service 🤘🏾
CHANNING HARRIS | First ImpressionsAwesome service
lindsay estesThe big message in the window said $19.95, but I used it for 51 miles and a little over two hours and my final bill was $102. Yea…. I won’t ever go back .
Jim KeltyNothing
WILLIE BARNESAlways great customer service. Explanation of equipment and options for vehicle protection. Overall awesome place, great people.
lindsay estesThe truck I rented served the purpose well. However someone smoked in it and the weatherstripping was not tight on the driver door. No complaints I was very happy. The staff are very professional, friendly, helpful and timely serving me. Maybe the best U-Haul facility I have used. Disservice was top notch! Thank you
David LancasterEverything went well . Thank you
THOMAS SPIVEYAlways a good experience at this location.
BRADLEY WILLIAMSONThe rental experience went very well and smooth. The staff was excellent
Thomas GodwardEverything was fine, but it got too expensive.
elise barnett | Overall ExperienceI had to jumpstart my U-Haul twice once in my driveway the first night I got it and next day at my storage unit after I unloaded it so the truck was poor maintain. I would like to see about getting a refund.
John HuffRepresentative was courteous and helpful.
Sandra JordanHad to have a tow and it worked great!!
Carol RiddleThe sign in with mobile device is so complicated that it doesn’t work. It needs fixing!! Op
Wayne WhiteNever will come here again! We rented a uhaul 26’ and it broke down , couldn’t even move anything but one load then when we called them to tell them what was going on , they tried to tell me I had to pay 400$ for them to come out. Once it broke down they came and picked it up and billed me 1,700$ for everything which I’m not paying &’nd will be taking them to court. I Shouldn’t have been charged for a vehicle that broke down and couldn’t even use to move.
Brittany ScottCancelled reservation
CAROL RIDDLE | Overall ExperienceNo
gary milamThank you
Allen McGillThe girl could have been more helpful
Pamela May | Overall ExperienceSuper easy using the app. Got in, got my rental and left within a few minutes. Same with returning.
JASON SanchezYou guys have something going on? Wow what a great experience talk about attention to detail from the text to the updates to the folks you have working at each site. Absolutely a phenomenal experience.
Frank DeMainI was stunned at how easy & fast the drop was! Great experience. Trailer in great shape & pulls like it should. - jeo
John ObererYour employee has great communication skills !!! He’s was very patient and positive.I Will recommend any friend or family member to this location Thank You!!!!
marquaela cousartMake sure the truck is ready for the customer. Don't give the customer faulty equipment when taking a long one-way trip.
Eugene MarreroHow can you improve on perfection. Great customer service and very understanding when we ran into bad weather that delayed our trip across the country. Thank you U Haul for all your support and caring. Sincerely Mrs King
Geraldine KingThank you Having great service
Stephen NovakWhole process was quick and convenient. Staff very friendly and informative. Would definitely use this location again.
Robert BartlettMore online check in.. proof of insurance
Mark DaprileMe and my family appreciate your kindness and support during this difficult time for us. Thank you
Marion Edwards | Overall ExperienceThe truck drove terrible and leaked oil all over my driveway.
Kristin KalnaJust got back from renting a box truck from U-Haul. When I got to my designation, which was approximately 60 miles from the location where I picked up the truck, I shut the truck off. I returned 15 minutes later, and the battery was dead. Luckily, I found someone to jump me. As I was returning, I found out that the gas gauge was not working. It showed a quarter of a tank, and a warning light came on saying I had 10 miles until I ran out. Thankfully, I was able to find a gas station quickly. When I returned the truck, I pointed these items out to the gentlemen who was checking me in and he called over a woman, who i figured was a manager. I explained the issues and she gave me an attitude. She told me I should have noticed the gas gauge not working when I did my walk around before departing. Not quite sure how you can tell a gas gauge doesn't work without driving it around. She also never apologized for the battery being bad and me having to find someone to jump it. I will be renting elsewhere in the future.
boardman molding productsMy pillows on the couch were leaked on from the ceiling in the unit the ceiling was leaking also messed up my microwave that I had in there as well
Blair Benson | Overall ExperienceExcellent building and staff
Jonathan Wright | Online Move InI am sooo grateful to U-HAULfor keeping my stored belongings safely and virtually untouched by vermin for (4) long years!!!👏🏽👏🏽
Karla Odhiambo | Overall ExperienceThe lady who helped me was very professional, and she also went above and beyond!
WILLIAM MITCHELL | First ImpressionsThe Lady that helped me went above and beyond helping me.i really liked her customer service
Sherry Edmonds | First ImpressionsHeavy duty Elevator well maintained. Super clean . . Historic building. The Staff is friendly and helpful.
CONNOR JOHNQUEST | Online Move InThe majority of our belongings were destroyed and the rest was stolen. I'm filing a police report.
Heather Gilroy | Overall ExperienceEverything is fine except we had a few dressers with damage to the feet. Moisture in the building? Who knows but Everything else was fine. The staff is amazing.
RICHARD RAMOS | Overall ExperienceStaff went above and beyond to make sure I was taken care of
Brian Wylie | Online Move InI was homeless and lost all that was to my name with three small children. Thanks for making my life a little more difficult. With selling off the little I had left.
alana dorsey | Overall ExperienceEveryone is like family and we were like family. We have been with the stoge unit for sometime and we was very pleased with it. I would definitely recommend everyone to you. Thank you all for everything you do.
Manuel Nelson | Overall ExperienceMatthew was very friendly and extremely helpful!
Tyechia Patterson | First ImpressionsI stored my possessions for a year with this facility and when I picked everything up it was in the same conditioned I left it…very clean and easily accessible…i round recommend them to my family and friends!!
Candus Aleksa | Overall ExperienceNeed lights in storage units, as cannot see when sun is down.
Richard DeLay | First ImpressionsStaff very friendly prices reasonable very satisfied!!
jacqueline fleetion | First ImpressionsStaff RUDE MANAGER IS HORRIBLE THEY HAD ROOF DAMAGE IT RUINED SEVERAL.OF MY ITEMS THAT CANT BE REPLACED. WHEN I BROUGHT IT TONTHEIR ATTENDING THEY THREW A BOOKLET AT ME AB SAUD CALL THIS NUMBER. THEN ASK DID I HAVE INSURANCE WHICH WAS NOT OFFERED TO ME UPFRONT. WHY WOULD THEY NOT NOTIFY THEIR CLIENTS CLEARLY THEY HAD A ROOFING COMPANY ON SIGHT. THE BIGGEST WASTE OF MONEY AN THE WORSE CUSTOMER SERVICE EVER
michelle white | Overall ExperienceThe truck was dirty but the overall experience was great
SHAWN THOMPKINS | First ImpressionsTrash
Julius Oliver | Overall ExperienceThe storage unit that I was offered was off track so I wasn't able to put my lock pad the guy showed no interest in helping me or taking care of the matter he just explained to me that it's never going to be fixed he doesn't see corporate doing a thing about it it was just a poor experience I had to lose out on more money driving to another storage unit because he wouldn't assist me to take care of the matter
MARLON TARVER | Overall ExperienceOther than the few small chunks of ceiling that fell down onto my things in storage, this place was great. It didn’t cause any damage, but just got black crumbs all over my sofa… The people who work here were very nice, kind, and professional. Pricing for a medium unit was fair and they offered exceptional insurance for my belongings. The truck rental was very cheap for the size I got. It was very quick to get everything I needed and easy to return truck and close storage unit once finished. I really appreciated the professionalism of this place and would absolutely go to them again if I need in the future.
Karissa Bowen | Overall ExperienceGreat place and inexpensive. The only reason I didn't give 5 stars is because you guys definitely need to replace the walk-up step-ladder. It is wobbly and not sturdy and very unsafe for those who have to use it to carry their belongings up and down from the top storage units. Other than that, the service was good!
Khameiah Williamson | Overall ExperienceAll of the employees were friendly and super helpful. Facility was clean. Well lit and warm.
Anika Baldwin | First ImpressionsI was pleased with the customer service I received and how convenient it was to change unit that was much more suitable for my storage items. Very satisfied.
Vicenta Silva | Online Move InEvery thing was secure, and had peace of mind with the facility.
Ronald Williams | Overall ExperienceI was having trouble locating my unit along with the street access to unload, but the employees were extremely helpful in explaining the process.
Alina Mazur | Online Move InGreat people and always very nice
ALONZO BONAS | First ImpressionsOver a year ago, I found that the door to my locker had been breached. I reported it to staff immediately. It was never fixed. Only yesterday, 7/17/2022, when I vacated my locker did I notice missing items. I've visited my locker several times over the passed 2-1/2 years. At no point was the temperature of my locker under 80 degrees in the summer or over 60 degrees in the winter. Just to note, the building is falling apart. The materials are simply eroded. Moving out, I've cleaned pounds of paint, rust and some sort of cork substance. As if I needed more work to do. Tap the wall and more falls to the floor. There is no electric or I would have used a shop vac. I was suppose to be called about a first floor unit since is got on the list 2-1/2 years ago because my reservation unit was suppose to be on the first floor to begin with as I am physically handicaped. Never happened. However, the entry was safe and secured.
Christopher Mele | Overall ExperienceGoing through several huge losses I was greeted at the store by Crystal Shehab. She was absolutely amazing! While I was a shaking and a bundle of raw emotion and not able to even complete a sentence Crystal helped me finish my sentences and helped me choose the best option in my price range that I can afford. Thank you Crystal for being you. The world needs more people like you ❤️
LAURA SHERMAN | First ImpressionsThe girl that works in the morning and Leo are so so so sweet. And the building is an old dairy from the art deco era. Itd be nice to see Uhaul fix it up. But it's a great facility and so clean and so full of history. This was by far the highlight of my trip through Younstown
Becki Crawford | Overall ExperienceBefore I moved to Youngstown I had items in storage with another company and the experience was just the opposite in all areas.
Gloria Tolliver | Overall ExperienceI appreciated the patience n kindness that was given to me along with the helpful suggestions and full service
Dana Hill | First ImpressionsThis moving experience into my first storage unit made sure it would be my last. The storage unit has units on top of each other which are dangerous especially with moving bigger furniture like couches and mattresses. I was afraid of falling every time I was moving something into that unit because of the moving stairs. The storage units on the top of other ones are made out of plywood and not concrete which makes them not sturdy at all. I notice that there were multiple units available in the bottom areas. I think the management company should have been upfront and trustworthy on which unit and where the unit was like on top of another unit. There are parts of the facility that is air-conditioned but the part where my unit was not. There was no airflow on the second floor of the facility. It makes it unbearable to move items in and out of the facility. I would say the lady checking me in gave me tips on certain things with the facility but I still think the layout of the until could be better.
Jordyn Williams | Online Move InI should have gotten a bigger unit but because they were over booked I was unable to
Candus Aleksa | First ImpressionsThe employees are outstanding. And I didnt get his name but the man with dark hair and mustache...my gawd he was so so so very kind to me. I was in such a panic. And the building is so so so cool. Convenient storage too. Clean and such cool history of the building. Uhaul was the coolest thing I saw in Youngstown OH!!! I'd love to come back and just wander. So so cool!!!!
Becki Crawford | First ImpressionsExtra perfect, clean, safe, easy, ready to rock & roll! Super knowledgeable and thoughtful, we feel productive and happy! This is a great node in our saga, and we are strengthened!
Amber Myers | First ImpressionsThieves
David Rhodes | Overall ExperienceProfessional friendly staff. Secured warehouse/facility. Great hours. Tight security.
SHAWNA PLUMMER | Overall ExperienceU haul is a great storage place convenient,considering and dependable
Lady B BELL | First ImpressionsThere was a problem with the online order but the staff at the facility were very helpful and knowledgeable and helped me with a storage solution that meets my needs.
Ray Metz | Online Move InStaff was very helpful and courteous.
GERALDINE MCCORR | Overall Experienceit was weird to have to enter the access code twice on two different pin-pads. Seems very redundant.
Mark Tomich | Online Move InVery well maintained for being a 100 year old facility. Extremely friendly and helpful staff.
Brandon Palmer | First ImpressionsStaff was fantastic. Only thing that wouldn’t rate excellent is the condition of the building. The ceiling on the second floor is crumbling, however the facility is very clean.
Jamie Brush | First Impressionsgreat help by emplyee
Gwendolyn Montgomery | First ImpressionsI’ll be back!!!!
Joi thornton | Overall ExperienceExcellent customer service from start to finish
Gerald Dendy | Overall ExperienceOne of the best Uhaul stores/storage facilities I've experienced. Staff are always helpful and friendly.
Sharon Capell | Overall ExperienceThank you for your service. Please make sure my checking account will no longer be debited for my storage space as of my close date. Thank you again if I ever need your services I will contact you.
Karen Baskin | Overall ExperienceI've known your manager Cyril @ this facility for 6 years and he has always been friendly, professional , always helpful & concerned for your needs; he even told me it was a pleasure knowing me all these years! I really appreciated that!
DIANE JONES | Overall Experience.
Darcie Boyer | First ImpressionsWe originally obtained this storage unit for a couple months, ended up being 2 years. I was very satisfied with the unit along with the facility. The staff was beyond accommodating.
Dorothy Robbins | Overall ExperienceGreat company! Thanks for existing & making moving affordable, convenient, & easy.
KENDREA BILLS | First ImpressionsStaff was super informative and friendly.
DARLENE CHILDS | First ImpressionsMy Experience was Amazing,Fast and So Blessed and my Storage is Clean.
Lisa May | First ImpressionsThe staff was very friendly and more importantly, knew what they were doing.
Michael clere | Overall ExperienceThe staff at this facility is top notch They are the nicest group.of people i have dealt with in the storage world.. Plus ashley is a cutie lol
Michael clere | First ImpressionsI would def use uhual for my future storage n movin needs.
Latoya James | First ImpressionsNice staff to work with
neil kennedy recovery center | First ImpressionsMatt and his crew were awesome. They went above and beyond.
Owen Beckles | First ImpressionsI was very pleased with the service and the facility, The staff was always pleasant to work with. Thank You for a wonderful experience. A Robinson
ANNA ROBINSON | Overall ExperienceThe uhaul gentleman that helped was very knowledgable and very helpful
THERESA WIGGINS | First ImpressionsI have used uhualnstorage more then once and both times I have felt safe keeping my items there. And any questions I have this locations customer service was always helpful and nice to work with. Thanks again
Keven Williams | Overall ExperienceGreat Service all the way around!!!
Roy Austin | Overall ExperienceThe place is always clean as a dime and fast and friendly service!!!
JOHN KECHLER | Overall ExperienceThe lady who work their with the orange hair is ignorant . Everyone else was very helpful . (Mahoning avenue location)
Ida Oliver | Overall ExperienceWhen renting storage staff gave me the wrong storage unit...when returning with things I had to pay the difference for the correct one which I didn’t have a problem with. When returning my truck staff told me the furniture pads were not in the truck so they would have to charge me. I did not use any furniture pads and my move was quick and simple. IT WAS THE STAFFS FAULT FOR NOT HAVING THEM EQUIPPED WITH THE TRUCK WHEN GIVING ME THR KEYS. Problem was resolved was not charged for what I did not utilize. Still would not recommend this location for anyone.poor customer service
Don'Jeane Love | First ImpressionsIt was terrible
Micheal Stanley | Overall ExperienceStaff was very rude
antia wallace | Overall ExperienceAll reps are knowledgeable, courteous and efficient. Great local customer service.
Melanie Thompson | First ImpressionsHad no issues for the 4 months my property was there.
Loretta Pettway | Overall ExperienceWhat a wonderful experience. The staff went out of their way to be helpful. They made a difficult situation so much easier. Thank you!!!!! I would recommend this location to everyone.
Kevin harmon | Overall ExperienceI appreciate everyone who answered all my questions that I had and were nice during my time with uhaul
Vanessa Crafter | Overall ExperienceExcellent service. Warm and kind especially Crystal. Very professional. We would us this location anytime. They made a tough day a little bit easier😁
Kevin harmon | First ImpressionsGood experience
Matthew Sheets | Overall ExperienceVery scary building and unsafe. The building was falling apart.
Delta Zeta | Overall Experience😎
Tamara Merchant | Overall ExperienceThey charged our account for something we did not have I would not recommend them to anybody they still have not refunded my money.
ARTURO H Vargas | Overall ExperienceGreat service and staff, made our moving and storage very easy.
Randy Dakin | Overall ExperienceMy stuff was covered in rat feces......
Jacinta Stewart | Overall ExperienceIt was a pleasant experience and a pleasure doing business with Uhaul.
Krysten Samira | First ImpressionsUhaul has been a blessing. Thank you for hiring kind and generous workers.
Tyra Rice | First ImpressionsStaff need more computer training
John Sesta | Overall ExperienceTo expensive for that box room
Theresa Burke | Overall ExperienceThere was a dead mouse in the storage unit. I’m concerned that mice may ruin the furniture
Michael PLAKOSH | ReservationAlthough the storage facility was well lit and somewhat clean, i had two mattresses thst were saturated with cat urine while in this unit. Not happy
ANNETTE TRAVIS | Overall ExperienceI had a space on the first floor for 5 years. After the 2nd year I began seeing mice drippings in my space. The upper level was remolded and a family member rented a storage space and there were mice
BRENDA SMITH | Overall ExperienceThe door next to the docks would have been more convenient to load the trailer but is kept locked.
Annie Martin | Overall Experiencevery convenient, easy for me to store my extra stuff. The best bonus was that there was a clean, private bathroom that I was able to use in situations where I couldn't make it back to my office.
Steven Brown | Overall ExperienceCyril was so friendly, knowledgeable, and helpful. He definitely made the storage of my U-Box and my move much easier.
Erin O'Linc | Overall ExperienceThis Uhaul is a convenient spot to store items if you are located at/around YSU. It’s an repurposed older building with original floors, walls, and ceilings. There is a variety of unit and they are ok
Diana Bodrogi | Overall ExperienceCalled on 8/17/2018 at 2:00 pm to cancel my reservation. It took 60 mins for your company to answer and try to figure out how to cancel this order. What a disaster this was. I will never call again
mark hughes | ReservationI had a pleasent expirence at Uhaul. Staff was friendly and helpful.
Sisham Ingham | Overall ExperienceThe only problem I had was me moving my things out 2 weeks before my next payment was due and I couldn't get half of my money back, you guys should think about prorating.
Jelinda Higgs | Overall ExperienceThank you.
WILLIAM SCHILLING | Overall ExperienceThe staff members are not likable. Their attitude suck. But the young lady there is very welcoming.
GERALD SIMON | Overall ExperienceYALL are very UNPROFESONAL AND one of your workers let somebody cash out my storage without me or my ID!my stuff was scratched up in my storage unit and when I put it in there it was not like that!
Annette Mitchell | Overall Experience