Customer Reviews for U-Haul Moving & Storage of Youngstown

5,876 reviews

1033 Mahoning Ave   Youngstown, OH 44502
(@ Glenwood, Isley's Building)

(330) 744-4146

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(330) 744-4146

1033 Mahoning Ave
Youngstown, OH 44502
(@ Glenwood, Isley's Building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All around I was very satisfied with the service and the vehicle worked perfect for my situation at hand Thank you!

Eugene Leedy 
Rating:
5.0

Customer did not leave a comment.

Roger Chamberlain 
Rating:
5.0

Customer did not leave a comment.

BRANDON LYONS 
Rating:
5.0

Customer did not leave a comment.

Bill James 
Rating:
5.0

Customer did not leave a comment.

JASON HEWLETT 
Rating:
5.0

Customer did not leave a comment.

Brian Kosmo 
Rating:
5.0

Customer did not leave a comment.

bryan caraballo 
Rating:
4.0

Awesome customer service. Made process of renting 26ft truck efficient, quick, and thorough. Returning the truck I had the same experience! Congenial staff!

Jamie Sferra 
Rating:
4.0

Would of kept my belongings in storage a little bit longer but the rent went up.the storage fees are kinda high

Sherry Edmonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

art thompson 
Rating:
5.0

Great experience and good customer service!

Joe Terlecky 
Rating:
5.0

Nothing.

Alfred rose 
Rating:
4.0

Customer did not leave a comment.

Richard Pesa 
Rating:
4.0

Customer did not leave a comment.

Tabatha Balabin 
Rating:
4.0

Customer did not leave a comment.

Mark Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Rivera 
Rating:
5.0

Professional and Dependable every time

FRANK MARTIN 
Rating:
5.0

Nothing comes to mind that could have been done any better for me. Friendly and helpful staff, quick and efficient service getting me into a rental and on my way, as well as drop off and inspection

ashley giancola 
Rating:
4.0

Quick install/nice job!

Robert Nemcik 
Rating:
5.0

Keep up the great service

Gwendolyn Montgomery 
Rating:
1.0

I never signed up for a storage unit this place is a scammer the general manager forced me to be unable to get a storage unit she gave me e alert I got a storage unit from about her company I’m confused on what these emails are for I guess she would like to pick with me still but I would like for someone to please make her stop attacking me

Angel Whitted  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KAMBRIA TATE  |  Overall Experience 
Rating:
4.0

I ordered 6 moving blankets with my truck. When I got home, I discovered no blankest were included.

David Croutch 
Rating:
5.0

Customer did not leave a comment.

heather waugh 
Rating:
4.0

Customer did not leave a comment.

Jill Redmond 
Rating:
5.0

Customer did not leave a comment.

Frederick Beike 
Rating:
5.0

Customer did not leave a comment.

Paula Lobaugh 
Rating:
5.0

Customer did not leave a comment.

Tracy Wilks 
Rating:
5.0

These people at the Youngstown main location are the best

Gregory Spencer 
Rating:
5.0

Great experience highly recommend thank you so much

Candy Montoya 
Rating:
5.0

At this location the staff was very helpful and explained everything and the display area was very clean, items were displayed. All of your other stores should take look and follow the same displays as Youngstown Ohio.

Phillip Rudolph 
Rating:
5.0

Customer did not leave a comment.

ryan fleet 
Rating:
3.0

Customer did not leave a comment.

Kisia Roland 
Rating:
5.0

Excellent customer service.

Diane Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CONSTANTINE 
Rating:
5.0

Perfect

Antoine Bouchedid 
Rating:
5.0

Customer did not leave a comment.

James Button 
Rating:
5.0

Customer did not leave a comment.

Melinda Warren 
Rating:
5.0

Customer did not leave a comment.

james thomson 
Rating:
5.0

Will return, U-Haul folks were great, got in and out fast and even helped out with a little issue with hitch lighting. Thank you very much.

Donald Cutrer 
Rating:
4.0

Customer did not leave a comment.

shnikia carver 
Rating:
5.0

Customer did not leave a comment.

Paula Lobaugh 
Rating:
5.0

They were especially kind and helpful. Even when I called to say we accidentally left the dolly out by the storage and forgot to put it back on the truck she was kind and retrieved it for me.

Rhonda Gallagher  |  Overall Experience 
Rating:
4.0

Complete opposite of pick up location!

Aleah May 
Rating:
5.0

Customer did not leave a comment.

Chuck Shonk 
Rating:
5.0

Everything was good no complaints

Juanita Bridges 
Rating:
1.0

Truck needed power steering and brakes were very noisy it made the ride difficult

Marsha Gilford 
Rating:
5.0

The people there are great. They greet you when you walk in. Very kind. They examine everything with great detail so all the t are crossed and I are dotted. All around great service

lindsay estes 
Rating:
5.0

Give your employees a raise they all were excellent.

Brian Doehnert 
Rating:
5.0

Customer did not leave a comment.

Alexandria Dawson 
Rating:
4.0

Easy process from start to finish, when I use u-haul this location is my 1st choice!

June Calhoun 
Rating:
3.0

Picking up the equipment was great had everything ready at 7:00 A.M. but when I was returning at 6:00 the guy tried to charge me extra not reading my contract ,I had to the point things out to the young lady which ,she told him he was wrong

TYRONE ROBINSON 
Rating:
5.0

Great service 🤘🏾

CHANNING HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred Smith jr 
Rating:
5.0

Awesome service

lindsay estes 
Rating:
5.0

Customer did not leave a comment.

masun foster 
Rating:
5.0

Customer did not leave a comment.

Shayla Rumplik 
Rating:
5.0

Customer did not leave a comment.

SHAWNETTE JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnette Jackson 
Rating:
1.0

The big message in the window said $19.95, but I used it for 51 miles and a little over two hours and my final bill was $102. Yea…. I won’t ever go back .

Jim Kelty 
Rating:
5.0

Customer did not leave a comment.

emmanuel BUNKLEY 
Rating:
5.0

Customer did not leave a comment.

John Coughlin 
Rating:
5.0

Nothing

WILLIE BARNES 
Rating:
5.0

Always great customer service. Explanation of equipment and options for vehicle protection. Overall awesome place, great people.

lindsay estes 
Rating:
4.0

Customer did not leave a comment.

Chad Hampson  |  Overall Experience 
Rating:
5.0

The truck I rented served the purpose well. However someone smoked in it and the weatherstripping was not tight on the driver door. No complaints I was very happy. The staff are very professional, friendly, helpful and timely serving me. Maybe the best U-Haul facility I have used. Disservice was top notch! Thank you

David Lancaster 
Rating:
5.0

Everything went well . Thank you

THOMAS SPIVEY 
Rating:
5.0

Always a good experience at this location.

BRADLEY WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

Daniel Devin 
Rating:
5.0

The rental experience went very well and smooth. The staff was excellent

Thomas Godward 
Rating:
3.0

Customer did not leave a comment.

Jackie Ezell 
Rating:
3.0

Everything was fine, but it got too expensive.

elise barnett  |  Overall Experience 
Rating:
3.0

I had to jumpstart my U-Haul twice once in my driveway the first night I got it and next day at my storage unit after I unloaded it so the truck was poor maintain. I would like to see about getting a refund.

John Huff 
Rating:
3.0

Customer did not leave a comment.

GERALD BRIAN ROWE 
Rating:
5.0

Representative was courteous and helpful.

Sandra Jordan 
Rating:
5.0

Had to have a tow and it worked great!!

Carol Riddle 
Rating:
1.0

The sign in with mobile device is so complicated that it doesn’t work. It needs fixing!! Op

Wayne White 
Rating:
1.0

Never will come here again! We rented a uhaul 26’ and it broke down , couldn’t even move anything but one load then when we called them to tell them what was going on , they tried to tell me I had to pay 400$ for them to come out. Once it broke down they came and picked it up and billed me 1,700$ for everything which I’m not paying &’nd will be taking them to court. I Shouldn’t have been charged for a vehicle that broke down and couldn’t even use to move.

Brittany Scott 
Rating:
4.0

Cancelled reservation

CAROL RIDDLE  |  Overall Experience 
Rating:
5.0

No

gary milam 
Rating:
5.0

Thank you

Allen McGill 
Rating:
5.0

Customer did not leave a comment.

Hazem Fatehy Ali 
Rating:
5.0

The girl could have been more helpful

Pamela May  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE MCKINLEY 
Rating:
5.0

Super easy using the app. Got in, got my rental and left within a few minutes. Same with returning.

JASON Sanchez 
Rating:
5.0

You guys have something going on? Wow what a great experience talk about attention to detail from the text to the updates to the folks you have working at each site. Absolutely a phenomenal experience.

Frank DeMain 
Rating:
5.0

Customer did not leave a comment.

Leslie Sprockett 
Rating:
5.0

Customer did not leave a comment.

Vicki Porcase 
Rating:
4.0

Customer did not leave a comment.

Jeff Benson 
Rating:
5.0

I was stunned at how easy & fast the drop was! Great experience. Trailer in great shape & pulls like it should. - jeo

John Oberer 
Rating:
5.0

Your employee has great communication skills !!! He’s was very patient and positive.I Will recommend any friend or family member to this location Thank You!!!!

marquaela cousart 
Rating:
3.0

Customer did not leave a comment.

Frederick Torres 
Rating:
5.0

Customer did not leave a comment.

Richard Hunter 
Rating:
1.0

Make sure the truck is ready for the customer. Don't give the customer faulty equipment when taking a long one-way trip.

Eugene Marrero 
Rating:
4.0

Customer did not leave a comment.

Chelsea Yargo 
Rating:
5.0

Customer did not leave a comment.

THOMAS SPIVEY 
Rating:
5.0

How can you improve on perfection. Great customer service and very understanding when we ran into bad weather that delayed our trip across the country. Thank you U Haul for all your support and caring. Sincerely Mrs King

Geraldine King 
Rating:
5.0

Thank you Having great service

Stephen Novak 
Rating:
5.0

Customer did not leave a comment.

sherri davis 
Rating:
4.0

Customer did not leave a comment.

James Newsom 
Rating:
5.0

Customer did not leave a comment.

david mcelrath 
Rating:
5.0

Customer did not leave a comment.

David Heuschkel 
Rating:
5.0

Customer did not leave a comment.

Monique Javey 
Rating:
5.0

Customer did not leave a comment.

deborah woods 
Rating:
5.0

Whole process was quick and convenient. Staff very friendly and informative. Would definitely use this location again.

Robert Bartlett 
Rating:
5.0

Customer did not leave a comment.

Angel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Wade Likens 
Rating:
5.0

Customer did not leave a comment.

Evelyn Elaine Hicks 
Rating:
5.0

Customer did not leave a comment.

mildred hurst  |  First Impressions 
Rating:
5.0

More online check in.. proof of insurance

Mark Daprile 
Rating:
5.0

Customer did not leave a comment.

Kimberly Striker 
Rating:
5.0

Me and my family appreciate your kindness and support during this difficult time for us. Thank you

Marion Edwards  |  Overall Experience 
Rating:
4.0

The truck drove terrible and leaked oil all over my driveway.

Kristin Kalna 
Rating:
1.0

Just got back from renting a box truck from U-Haul. When I got to my designation, which was approximately 60 miles from the location where I picked up the truck, I shut the truck off. I returned 15 minutes later, and the battery was dead. Luckily, I found someone to jump me. As I was returning, I found out that the gas gauge was not working. It showed a quarter of a tank, and a warning light came on saying I had 10 miles until I ran out. Thankfully, I was able to find a gas station quickly. When I returned the truck, I pointed these items out to the gentlemen who was checking me in and he called over a woman, who i figured was a manager. I explained the issues and she gave me an attitude. She told me I should have noticed the gas gauge not working when I did my walk around before departing. Not quite sure how you can tell a gas gauge doesn't work without driving it around. She also never apologized for the battery being bad and me having to find someone to jump it. I will be renting elsewhere in the future.

boardman molding products 
Rating:
3.0

My pillows on the couch were leaked on from the ceiling in the unit the ceiling was leaking also messed up my microwave that I had in there as well

Blair Benson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ingrid Pinkett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lois Carter  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MARGARET KIRKPATRICK  |  First Impressions 
Rating:
5.0

Excellent building and staff

Jonathan Wright  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shawna plummer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Awilda Rivera  |  Overall Experience 
Rating:
5.0

I am sooo grateful to U-HAULfor keeping my stored belongings safely and virtually untouched by vermin for (4) long years!!!👏🏽👏🏽

Karla Odhiambo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Wright  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ingrid Pinkett  |  First Impressions 
Rating:
5.0

The lady who helped me was very professional, and she also went above and beyond!

WILLIAM MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YADIRA HURTADO  |  Overall Experience 
Rating:
4.0

The Lady that helped me went above and beyond helping me.i really liked her customer service

Sherry Edmonds  |  First Impressions 
Rating:
5.0

Heavy duty Elevator well maintained. Super clean . . Historic building. The Staff is friendly and helpful.

CONNOR JOHNQUEST  |  Online Move In 
Rating:
1.0

The majority of our belongings were destroyed and the rest was stolen. I'm filing a police report.

Heather Gilroy  |  Overall Experience 
Rating:
4.0

Everything is fine except we had a few dressers with damage to the feet. Moisture in the building? Who knows but Everything else was fine. The staff is amazing.

RICHARD RAMOS  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to make sure I was taken care of

Brian Wylie  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zach Hamilton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shamieka allen  |  Overall Experience 
Rating:
2.0

I was homeless and lost all that was to my name with three small children. Thanks for making my life a little more difficult. With selling off the little I had left.

alana dorsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Academy for Urbin Scholars  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lashanda McClendon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique Rucker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THERESEA KUHN  |  First Impressions 
Rating:
5.0

Everyone is like family and we were like family. We have been with the stoge unit for sometime and we was very pleased with it. I would definitely recommend everyone to you. Thank you all for everything you do.

Manuel Nelson  |  Overall Experience 
Rating:
5.0

Matthew was very friendly and extremely helpful!

Tyechia Patterson  |  First Impressions 
Rating:
5.0

I stored my possessions for a year with this facility and when I picked everything up it was in the same conditioned I left it…very clean and easily accessible…i round recommend them to my family and friends!!

Candus Aleksa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Dyer  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Sherrell Moorer  |  Overall Experience 
Rating:
5.0

Need lights in storage units, as cannot see when sun is down.

Richard DeLay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnnie Spell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA WARD  |  First Impressions 
Rating:
5.0

Staff very friendly prices reasonable very satisfied!!

jacqueline fleetion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Weiland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Brown  |  Overall Experience 
Rating:
1.0

Staff RUDE MANAGER IS HORRIBLE THEY HAD ROOF DAMAGE IT RUINED SEVERAL.OF MY ITEMS THAT CANT BE REPLACED. WHEN I BROUGHT IT TONTHEIR ATTENDING THEY THREW A BOOKLET AT ME AB SAUD CALL THIS NUMBER. THEN ASK DID I HAVE INSURANCE WHICH WAS NOT OFFERED TO ME UPFRONT. WHY WOULD THEY NOT NOTIFY THEIR CLIENTS CLEARLY THEY HAD A ROOFING COMPANY ON SIGHT. THE BIGGEST WASTE OF MONEY AN THE WORSE CUSTOMER SERVICE EVER

michelle white  |  Overall Experience 
Rating:
4.0

The truck was dirty but the overall experience was great

SHAWN THOMPKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Ford  |  Overall Experience 
Rating:
1.0

Trash

Julius Oliver  |  Overall Experience 
Rating:
1.0

The storage unit that I was offered was off track so I wasn't able to put my lock pad the guy showed no interest in helping me or taking care of the matter he just explained to me that it's never going to be fixed he doesn't see corporate doing a thing about it it was just a poor experience I had to lose out on more money driving to another storage unit because he wouldn't assist me to take care of the matter

MARLON TARVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond Morales  |  Overall Experience 
Rating:
4.0

Other than the few small chunks of ceiling that fell down onto my things in storage, this place was great. It didn’t cause any damage, but just got black crumbs all over my sofa… The people who work here were very nice, kind, and professional. Pricing for a medium unit was fair and they offered exceptional insurance for my belongings. The truck rental was very cheap for the size I got. It was very quick to get everything I needed and easy to return truck and close storage unit once finished. I really appreciated the professionalism of this place and would absolutely go to them again if I need in the future.

Karissa Bowen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Ford  |  First Impressions 
Rating:
4.0

Great place and inexpensive. The only reason I didn't give 5 stars is because you guys definitely need to replace the walk-up step-ladder. It is wobbly and not sturdy and very unsafe for those who have to use it to carry their belongings up and down from the top storage units. Other than that, the service was good!

Khameiah Williamson  |  Overall Experience 
Rating:
5.0

All of the employees were friendly and super helpful. Facility was clean. Well lit and warm.

Anika Baldwin  |  First Impressions 
Rating:
5.0

I was pleased with the customer service I received and how convenient it was to change unit that was much more suitable for my storage items. Very satisfied.

Vicenta Silva  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Drelaynna Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVELYNROOSETTA FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosa Bowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Divencenzo  |  Overall Experience 
Rating:
5.0

Every thing was secure, and had peace of mind with the facility.

Ronald Williams  |  Overall Experience 
Rating:
5.0

I was having trouble locating my unit along with the street access to unload, but the employees were extremely helpful in explaining the process.

Alina Mazur  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Renee Salata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashanda McClendon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELISA BANKSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natacha pinero  |  Overall Experience 
Rating:
5.0

Great people and always very nice

ALONZO BONAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Vasquez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dominic Pulice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Rabquer  |  First Impressions 
Rating:
2.0

Over a year ago, I found that the door to my locker had been breached. I reported it to staff immediately. It was never fixed. Only yesterday, 7/17/2022, when I vacated my locker did I notice missing items. I've visited my locker several times over the passed 2-1/2 years. At no point was the temperature of my locker under 80 degrees in the summer or over 60 degrees in the winter. Just to note, the building is falling apart. The materials are simply eroded. Moving out, I've cleaned pounds of paint, rust and some sort of cork substance. As if I needed more work to do. Tap the wall and more falls to the floor. There is no electric or I would have used a shop vac. I was suppose to be called about a first floor unit since is got on the list 2-1/2 years ago because my reservation unit was suppose to be on the first floor to begin with as I am physically handicaped. Never happened. However, the entry was safe and secured.

Christopher Mele  |  Overall Experience 
Rating:
5.0

Going through several huge losses I was greeted at the store by Crystal Shehab. She was absolutely amazing! While I was a shaking and a bundle of raw emotion and not able to even complete a sentence Crystal helped me finish my sentences and helped me choose the best option in my price range that I can afford. Thank you Crystal for being you. The world needs more people like you ❤️

LAURA SHERMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dameion Armour  |  Overall Experience 
Rating:
5.0

The girl that works in the morning and Leo are so so so sweet. And the building is an old dairy from the art deco era. Itd be nice to see Uhaul fix it up. But it's a great facility and so clean and so full of history. This was by far the highlight of my trip through Younstown

Becki Crawford  |  Overall Experience 
Rating:
5.0

Before I moved to Youngstown I had items in storage with another company and the experience was just the opposite in all areas.

Gloria Tolliver  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Oneill  |  First Impressions 
Rating:
5.0

I appreciated the patience n kindness that was given to me along with the helpful suggestions and full service

Dana Hill  |  First Impressions 
Rating:
2.0

This moving experience into my first storage unit made sure it would be my last. The storage unit has units on top of each other which are dangerous especially with moving bigger furniture like couches and mattresses. I was afraid of falling every time I was moving something into that unit because of the moving stairs. The storage units on the top of other ones are made out of plywood and not concrete which makes them not sturdy at all. I notice that there were multiple units available in the bottom areas. I think the management company should have been upfront and trustworthy on which unit and where the unit was like on top of another unit. There are parts of the facility that is air-conditioned but the part where my unit was not. There was no airflow on the second floor of the facility. It makes it unbearable to move items in and out of the facility. I would say the lady checking me in gave me tips on certain things with the facility but I still think the layout of the until could be better.

Jordyn Williams  |  Online Move In 
Rating:
4.0

I should have gotten a bigger unit but because they were over booked I was unable to

Candus Aleksa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS NOVOTNY   |  Overall Experience 
Rating:
5.0

The employees are outstanding. And I didnt get his name but the man with dark hair and mustache...my gawd he was so so so very kind to me. I was in such a panic. And the building is so so so cool. Convenient storage too. Clean and such cool history of the building. Uhaul was the coolest thing I saw in Youngstown OH!!! I'd love to come back and just wander. So so cool!!!!

Becki Crawford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyruss Patterson  |  First Impressions 
Rating:
5.0

Extra perfect, clean, safe, easy, ready to rock & roll! Super knowledgeable and thoughtful, we feel productive and happy! This is a great node in our saga, and we are strengthened!

Amber Myers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LaRyann Mayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Williams  |  First Impressions 
Rating:
1.0

Thieves

David Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY HARDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hattie hudson  |  Overall Experience 
Rating:
5.0

Professional friendly staff. Secured warehouse/facility. Great hours. Tight security.

SHAWNA PLUMMER  |  Overall Experience 
Rating:
5.0

U haul is a great storage place convenient,considering and dependable

Lady B BELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen Gordon  |  Overall Experience 
Rating:
5.0

There was a problem with the online order but the staff at the facility were very helpful and knowledgeable and helped me with a storage solution that meets my needs.

Ray Metz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rita White  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous.

GERALDINE MCCORR  |  Overall Experience 
Rating:
4.0

it was weird to have to enter the access code twice on two different pin-pads. Seems very redundant.

Mark Tomich  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE FISHER-WILKINS  |  Overall Experience 
Rating:
5.0

Very well maintained for being a 100 year old facility. Extremely friendly and helpful staff.

Brandon Palmer  |  First Impressions 
Rating:
5.0

Staff was fantastic. Only thing that wouldn’t rate excellent is the condition of the building. The ceiling on the second floor is crumbling, however the facility is very clean.

Jamie Brush  |  First Impressions 
Rating:
4.0

great help by emplyee

Gwendolyn Montgomery  |  First Impressions 
Rating:
5.0

I’ll be back!!!!

Joi thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonzo Ezell  |  First Impressions 
Rating:
5.0

Excellent customer service from start to finish

Gerald Dendy  |  Overall Experience 
Rating:
5.0

One of the best Uhaul stores/storage facilities I've experienced. Staff are always helpful and friendly.

Sharon Capell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT PATTON  |  Overall Experience 
Rating:
5.0

Thank you for your service. Please make sure my checking account will no longer be debited for my storage space as of my close date. Thank you again if I ever need your services I will contact you.

Karen Baskin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARTHUR CENTOFANTI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sherri lovelace-cameron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Merrwether  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Cook  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE FISHER-WILKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelius Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keldon Small  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shanda floyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Styranec  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiaria Ballinger  |  Overall Experience 
Rating:
4.0

I've known your manager Cyril @ this facility for 6 years and he has always been friendly, professional , always helpful & concerned for your needs; he even told me it was a pleasure knowing me all these years! I really appreciated that!

DIANE JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Ruscitti-Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina Coster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERALDINE MCCORR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Lee  |  Overall Experience 
Rating:
3.0

.

Darcie Boyer  |  First Impressions 
Rating:
5.0

We originally obtained this storage unit for a couple months, ended up being 2 years. I was very satisfied with the unit along with the facility. The staff was beyond accommodating.

Dorothy Robbins  |  Overall Experience 
Rating:
5.0

Great company! Thanks for existing & making moving affordable, convenient, & easy.

KENDREA BILLS  |  First Impressions 
Rating:
5.0

Staff was super informative and friendly.

DARLENE CHILDS  |  First Impressions 
Rating:
5.0

My Experience was Amazing,Fast and So Blessed and my Storage is Clean.

Lisa May  |  First Impressions 
Rating:
5.0

The staff was very friendly and more importantly, knew what they were doing.

Michael clere  |  Overall Experience 
Rating:
5.0

The staff at this facility is top notch They are the nicest group.of people i have dealt with in the storage world.. Plus ashley is a cutie lol

Michael clere  |  First Impressions 
Rating:
5.0

I would def use uhual for my future storage n movin needs.

Latoya James  |  First Impressions 
Rating:
5.0

Nice staff to work with

neil kennedy recovery center  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nalungo Aduma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cherub taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ivy Zhang  |  Overall Experience 
Rating:
5.0

Matt and his crew were awesome. They went above and beyond.

Owen Beckles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie Arthur  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and the facility, The staff was always pleasant to work with. Thank You for a wonderful experience. A Robinson

ANNA ROBINSON  |  Overall Experience 
Rating:
5.0

The uhaul gentleman that helped was very knowledgable and very helpful

THERESA WIGGINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Pavalko II  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Arthur  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Rauch  |  Overall Experience 
Rating:
5.0

I have used uhualnstorage more then once and both times I have felt safe keeping my items there. And any questions I have this locations customer service was always helpful and nice to work with. Thanks again

Keven Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sherrell moorer  |  Overall Experience 
Rating:
5.0

Great Service all the way around!!!

Roy Austin  |  Overall Experience 
Rating:
5.0

The place is always clean as a dime and fast and friendly service!!!

JOHN KECHLER  |  Overall Experience 
Rating:
4.0

The lady who work their with the orange hair is ignorant . Everyone else was very helpful . (Mahoning avenue location)

Ida Oliver  |  Overall Experience 
Rating:
1.0

When renting storage staff gave me the wrong storage unit...when returning with things I had to pay the difference for the correct one which I didn’t have a problem with. When returning my truck staff told me the furniture pads were not in the truck so they would have to charge me. I did not use any furniture pads and my move was quick and simple. IT WAS THE STAFFS FAULT FOR NOT HAVING THEM EQUIPPED WITH THE TRUCK WHEN GIVING ME THR KEYS. Problem was resolved was not charged for what I did not utilize. Still would not recommend this location for anyone.poor customer service

Don'Jeane Love  |  First Impressions 
Rating:
1.0

It was terrible

Micheal Stanley  |  Overall Experience 
Rating:
1.0

Staff was very rude

antia wallace  |  Overall Experience 
Rating:
5.0

All reps are knowledgeable, courteous and efficient. Great local customer service.

Melanie Thompson  |  First Impressions 
Rating:
5.0

Had no issues for the 4 months my property was there.

Loretta Pettway  |  Overall Experience 
Rating:
5.0

What a wonderful experience. The staff went out of their way to be helpful. They made a difficult situation so much easier. Thank you!!!!! I would recommend this location to everyone.

Kevin harmon  |  Overall Experience 
Rating:
5.0

I appreciate everyone who answered all my questions that I had and were nice during my time with uhaul

Vanessa Crafter  |  Overall Experience 
Rating:
5.0

Excellent service. Warm and kind especially Crystal. Very professional. We would us this location anytime. They made a tough day a little bit easier😁

Kevin harmon  |  First Impressions 
Rating:
5.0

Good experience

Matthew Sheets  |  Overall Experience 
Rating:
1.0

Very scary building and unsafe. The building was falling apart.

Delta Zeta  |  Overall Experience 
Rating:
5.0

😎

Tamara Merchant  |  Overall Experience 
Rating:
1.0

They charged our account for something we did not have I would not recommend them to anybody they still have not refunded my money.

ARTURO H Vargas  |  Overall Experience 
Rating:
5.0

Great service and staff, made our moving and storage very easy.

Randy Dakin  |  Overall Experience 
Rating:
1.0

My stuff was covered in rat feces......

Jacinta Stewart  |  Overall Experience 
Rating:
5.0

It was a pleasant experience and a pleasure doing business with Uhaul.

Krysten Samira  |  First Impressions 
Rating:
5.0

Uhaul has been a blessing. Thank you for hiring kind and generous workers.

Tyra Rice  |  First Impressions 
Rating:
3.0

Staff need more computer training

John Sesta  |  Overall Experience 
Rating:
2.0

To expensive for that box room

Theresa Burke  |  Overall Experience 
Rating:
2.0

There was a dead mouse in the storage unit. I’m concerned that mice may ruin the furniture

Michael PLAKOSH  |  Reservation 
Rating:
2.0

Although the storage facility was well lit and somewhat clean, i had two mattresses thst were saturated with cat urine while in this unit. Not happy

ANNETTE TRAVIS  |  Overall Experience 
Rating:
3.0

I had a space on the first floor for 5 years. After the 2nd year I began seeing mice drippings in my space. The upper level was remolded and a family member rented a storage space and there were mice

BRENDA SMITH  |  Overall Experience 
Rating:
5.0

The door next to the docks would have been more convenient to load the trailer but is kept locked.

Annie Martin  |  Overall Experience 
Rating:
5.0

very convenient, easy for me to store my extra stuff. The best bonus was that there was a clean, private bathroom that I was able to use in situations where I couldn't make it back to my office.

Steven Brown  |  Overall Experience 
Rating:
5.0

Cyril was so friendly, knowledgeable, and helpful. He definitely made the storage of my U-Box and my move much easier.

Erin O'Linc  |  Overall Experience 
Rating:
4.0

This Uhaul is a convenient spot to store items if you are located at/around YSU. It’s an repurposed older building with original floors, walls, and ceilings. There is a variety of unit and they are ok

Diana Bodrogi  |  Overall Experience 
Rating:
1.0

Called on 8/17/2018 at 2:00 pm to cancel my reservation. It took 60 mins for your company to answer and try to figure out how to cancel this order. What a disaster this was. I will never call again

mark hughes  |  Reservation 
Rating:
5.0

I had a pleasent expirence at Uhaul. Staff was friendly and helpful.

Sisham Ingham  |  Overall Experience 
Rating:
4.0

The only problem I had was me moving my things out 2 weeks before my next payment was due and I couldn't get half of my money back, you guys should think about prorating.

Jelinda Higgs  |  Overall Experience 
Rating:
4.0

Thank you.

WILLIAM SCHILLING  |  Overall Experience 
Rating:
2.0

The staff members are not likable. Their attitude suck. But the young lady there is very welcoming.

GERALD SIMON  |  Overall Experience 
Rating:
2.0

YALL are very UNPROFESONAL AND one of your workers let somebody cash out my storage without me or my ID!my stuff was scratched up in my storage unit and when I put it in there it was not like that!

Annette Mitchell  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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