Customer Reviews for U-Haul Moving & Storage of Yonkers

4,936 reviews

155 Saw Mill River Rd   Yonkers, NY 10701
(S Yonkers-Rte 9a)

(914) 965-8327

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(914) 965-8327

155 Saw Mill River Rd
Yonkers, NY 10701
(S Yonkers-Rte 9a)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

None, processing was fast and easy. Plus the trucks were ready and very clean!

JASPER GARCIA 
Rating:
5.0

the two verification calls made when you request a vehicle should be quicker.

Luisa Cristofano 
Rating:
5.0

Customer did not leave a comment.

Carlos Tejada 
Rating:
5.0

Customer did not leave a comment.

Shakira Funchess  |  Overall Experience 
Rating:
5.0

Great customer service

Elizabeth Sierra 
Rating:
5.0

The young lady at the counter was very helpful and polite

NORMANGEORGE WILSON 
Rating:
3.0

It would help if there were extra workers to help the customers with furniture if it is only one person alone doing lifting and moving and have no help. I fell from the storage unit and hurt myself pretty bad. Nobody came up to ask me if I was okay or if I had any help. That's the only thing I wish uhaul had.

Antoinette Lovell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leona Anderson  |  Overall Experience 
Rating:
4.0

Staff always great. The only issue is parking. When i would go to get or bring items to the storage unit there was often times i had to carry heavy items to my car.

ALBERT GIACOIO  |  Overall Experience 
Rating:
4.0

Saludos, yo siempre he utilizado U-haul, pero en esta ocasión tuve una muy mala experiencia. Yo hice una reservación con mucho tiempo de anticipación para un autotranspor (pickup truck mas trailer) para 3/11/2024 9am, cuando paso a recoger pensé que todo iba a estar listo para recoger, pero la encargada me dijo que sólo tenía el pickup truck y que debía buscar el tráiler en otro lugar, fuí al Bronx a buscar el tráiler después subí a Yonkers a buscar montar mi vehículo cuando terminé bajé mi vehículo en Yonkers tuve que bajar al Bronx nuevamente a devolver el tráiler y luego subir a Yonkers nuevamente a devolver el pickup truck. Cuando calculé, en mi trabajo sólo usé unas 18 millas porque no pude hacer el trabajo completo cómo lo tenía planeado por culpa de U-haul quedarme mal, el resto de millas se usaron haciendo lo que le correspondía hacer a U-haul, también gasté más del doble de gasolina por culpa de U-haul, resumiendo, hoy perdí el día porque U-haul me quedo muy mal, tendré que hacer otro appointment para inspección de mi vehículo porque hoy no pude, espero puedan examinar este caso para que U-haul mejore, gracias.

ANGEL MOLINA BAUTISTA 
Rating:
5.0

Customer did not leave a comment.

Michael Lattimore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleanore Lennon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Melendez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GILLIAN Gabie 
Rating:
5.0

Customer did not leave a comment.

YESENIA SCHELMETTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS M JR CARMONA  |  Overall Experience 
Rating:
5.0

The representative that was there was very knowledgeable she was polite and patient . She explained everything in details the best

April Hudson 
Rating:
5.0

Very satisfied with the service

PATRICKJOSEPH LALLY 
Rating:
5.0

Customer did not leave a comment.

Henry Verdejo 
Rating:
5.0

Customer did not leave a comment.

Samia Andino 
Rating:
4.0

Customer did not leave a comment.

Frank DiGiorgi 
Rating:
5.0

Customer did not leave a comment.

Joyce Allen  |  Online Move In 
Rating:
2.0

The U Haul Check in process takes way too long. After reserving online , it seems it can take 45 minutes at the counter. The back & forth is too slow & the having to call an additional person to confirm takes too long. What if someone has no one to call ?

JOSEPH EDWARD MENNELLA 
Rating:
4.0

Not bad.the worse part is the internet not working properly in the building for the initial setup. Other than that the manager on duty was alone and had several customers talking to her at once. She held her composure and was very professional and helpful. I would recommend this location.

Hector Rivera 
Rating:
5.0

Customer did not leave a comment.

HOWARDSTUART RIMERMAN 
Rating:
5.0

Drop box indicator

MAXIME ZEPHYR 
Rating:
1.0

Customer did not leave a comment.

SOMNAUTH DYARAM 
Rating:
5.0

Every thing was clean and clear no complaints

Jose Piche 
Rating:
5.0

Customer did not leave a comment.

COURTNEY BUTLER 
Rating:
5.0

Customer did not leave a comment.

Angel Cepeda 
Rating:
1.0

Bad management

Ariel Blanco 
Rating:
5.0

Customer did not leave a comment.

DENNIS MALDONADO 
Rating:
5.0

Customer did not leave a comment.

Caroline Dossou-Yovo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES JORDAN 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Nunez 
Rating:
3.0

Upon check in, I provided the desk person my printed out U-Haul receipt with confirmation # and told her "I'm here to pick up my truck". In a very disinterested manor, not even looking in my direction said "click on the last text uhaul sent to your phone". I was confused because I don't understand what texts have to do with my truck. I opened up my texts to the uhaul text. I'm standing there in front of the desk person and she's looking at the computer. after about 30 seconds or so I say "I have the text here" She again replies, very disinterested and almost bothered, and again not looking in my direction "click on it and enter the information" Frustrated I tell her, I don't want to do that. Can you please enter it in the computer for me. She replies that she is not allowed to do that I have to do it myself. I know this is not true because the last time I rented a truck (I rent from the same location often and have had a storage locker there for YEARS) I told them I didn't want to use the phone for that and the SAME DESK PERSON did it for me! I am not happy that desk person has a very disinterested and detached attitude about customer service, is not helpful at all and seems to want me to do her work for her. What if I didn't have a phone? What if my phone didn't have service? What if the screen doesn't work properly (which is the case with my current phone)? Does that mean I can't rent a truck? Of course not. Uhaul would have a process for those without a phone to rent a truck. I feel that if I don't want to use my phone for the rental process, I should not be forced to. If this is the new process and I must do my own check in to rent a truck, I will not be renting from Uhaul any longer. In the meantime, please have Uhaul representatives actually engage with customers and don't make us feel like we are bothering/annoying them by asking them to assist us in the rental process. Thank you, dennis

Dennis Lopez 
Rating:
5.0

Love people!

NOEL GALLARDO 
Rating:
5.0

Customer did not leave a comment.

Sandi-Kay De La Cruz 
Rating:
4.0

It's nice that everything is well-systemized. However, there are many inconveniences for those who frequently use the system. 1) Take a photo of my face every time. 2) Take a photo of my driver’s license every time 3) Every time, they ask for information about me and my partner. Very uncomfortable.

KWANU JOUNG 
Rating:
3.0

Customer did not leave a comment.

RUSSELLR RENNIE 
Rating:
5.0

Customer did not leave a comment.

Michele De Maria  |  Overall Experience 
Rating:
5.0

The parking where the truck was parked was too tight and I was not able to get in. It was definitely not fat friendly.

Aureliano Aguilar 
Rating:
2.0

Service the customer and stop letting us do the work. This self check in check out is ridiculous. Why are workers there if everything is self service!?

SELENA WALLACE 
Rating:
1.0

The representative was very hostile and lazy. The van was dirty and representative at the location when I asked about the engine light on the van said that’s ok all their vans say that. She seems to be bothered that I had questions. She not very friendly and warm

AVITA BISSOONDATT 
Rating:
4.0

Customer did not leave a comment.

Dianelis Adams 
Rating:
5.0

Customer did not leave a comment.

ANA QUINONES 
Rating:
5.0

Customer did not leave a comment.

JANILDA GARCIA DE PAULA 
Rating:
4.0

Customer did not leave a comment.

Katherine Rodriguez 
Rating:
1.0

Not only was the equipment junk, the guy who hooked up the trailer looked homeless and had a bad attitude.

Joseph Detz 
Rating:
5.0

Good job Thank you so much

VIVIANGREEN REED 
Rating:
5.0

Customer did not leave a comment.

Eddy Brice 
Rating:
4.0

Customer did not leave a comment.

Paul Sarcinella 
Rating:
1.0

Customer did not leave a comment.

Anthony Williams 
Rating:
5.0

Customer did not leave a comment.

David Cuevas 
Rating:
3.0

Customer did not leave a comment.

Yosirys Martinez 
Rating:
5.0

Customer did not leave a comment.

John Torres 
Rating:
4.0

Customer did not leave a comment.

Candace Goberdhan 
Rating:
3.0

Process of rental was a bit degrading. Asking for 2 people who know me to verify me via telephone was absurd. Once you have my License on File and Valid Credit Card that should be enough. In addition I rented a truck that had leaks in the roof so after getting to me destination I had to deal with multiple wet boxes from all the water that got through because of the rain. I didn't even bother making a complaint

ALEXANDER BESS 
Rating:
5.0

Excellent all around!

Keith Pascucci 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO SALCEDO 
Rating:
5.0

It was awesome working with you guys.

ERIC BANAKRAH 
Rating:
5.0

Customer did not leave a comment.

Narvendra Singh 
Rating:
5.0

Customer did not leave a comment.

Christian Valdez 
Rating:
5.0

Great location to rent from. Smooth, quick and knowledgeable representatives.

Lidietty Then 
Rating:
5.0

Customer did not leave a comment.

Washington Calle 
Rating:
5.0

Customer did not leave a comment.

SCOTTALAN SOLOMON 
Rating:
5.0

Customer did not leave a comment.

Sharon Kelly French 
Rating:
5.0

everything seems to be great convenient location, great attendance. Everything was smooth and definitely will recommend it to friend and family.

ISSA HADDAD 
Rating:
1.0

None of the bands just cleaned off. A snow indicated. They would stop trucks behind every truck. You had to get the other truck out before you could get out

DARIEN HARPER 
Rating:
5.0

Customer did not leave a comment.

Ariel Blanco 
Rating:
5.0

Maintain your outstanding customer services, which keeps me coming back. Two 👍👍 up!!

KEITH MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

Alfred Voufo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED VOUFO 
Rating:
5.0

Customer did not leave a comment.

ALFRED VOUFO 
Rating:
5.0

Nothing everything was perfect!! From the truck to getting the trailer. The movers were amazing! They both did their jobs so well. We had Mod movers in Yonkers NY and Ace in Little River SC. Both companies were exceptional! We are extremely happy with everything

Donna Shine 
Rating:
5.0

Customer did not leave a comment.

Maximo Sanchez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ricardo Vargas 
Rating:
5.0

Customer did not leave a comment.

Maximo Sanchez 
Rating:
5.0

Customer did not leave a comment.

Olbit Munoz 
Rating:
5.0

Customer did not leave a comment.

Jeffry Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN TOPILNYCKY 
Rating:
5.0

Customer did not leave a comment.

Emily Rodriguez 
Rating:
5.0

Good customer service

DAVID SR IRIZARRY 
Rating:
1.0

We were called to be told the person hadn't returned the truck so reservation pushed back to 4. Then at 4 nobody was there when we checked in, so didn't leave store until around 5, and was paying someone $100/hr to just wait for me. Fuel was not the level it claimed to be. Marks on truck not noted elsewhere. Truck had zero shocks. New charges were added for some reason, making total higher, even though I added no services.

Lauren Russell 
Rating:
5.0

Customer did not leave a comment.

Ramon Beato 
Rating:
1.0

Have a better customer service!

ARMANDO COLON 
Rating:
4.0

Van was parked too close to each other I could hardly get in the van.

LAURINEANGELLA PORTER 
Rating:
5.0

Customer did not leave a comment.

GREGORY MOORE 
Rating:
5.0

The app confuse me. But you guys were very helpful

Cesar Rivas 
Rating:
5.0

U-haul is helping people to keep their goods while looking for accommodations or safe keeping.l recommend it to anyone who might need to keep their stuff safe and secure.keep the good work.

Judith Tshemedi  |  Overall Experience 
Rating:
4.0

It smelled like a cigarette

CANDYESTHER LORENZO NUNEZ 
Rating:
5.0

Customer did not leave a comment.

FERNANDO DIAZ 
Rating:
5.0

Customer did not leave a comment.

KEVIN VIZCAINO PACHECO 
Rating:
3.0

Professional service. Serviceable truck

GARYR PASSARO 
Rating:
5.0

Customer did not leave a comment.

Christina Merced Aexander-Nezbeth 
Rating:
5.0

Quick helpful return

Darlene Thomas 
Rating:
5.0

Customer did not leave a comment.

MOSHE N STERN 
Rating:
5.0

Customer did not leave a comment.

Fabiano De Oliveira 
Rating:
5.0

Excellent service

AGRIPINO LOPEZ MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Juana Cordero 
Rating:
4.0

Customer did not leave a comment.

CANDYESTHER LORENZO 
Rating:
5.0

Customer did not leave a comment.

Luilli DE 
Rating:
5.0

Simple and easy

JASON CARRASCO 
Rating:
5.0

Customer did not leave a comment.

AARON CARTER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIELLE JONES 
Rating:
5.0

Yes

Sarha Esquivel Antonio 
Rating:
4.0

Customer did not leave a comment.

Maria Mejia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Monahan 
Rating:
5.0

Awesome

Mohammad Rahman 
Rating:
5.0

Customer did not leave a comment.

ANDRES RIVAS 
Rating:
5.0

These Employees Definitely deserve a raise with all the hard work they provide the Community Especially Julio.

Harjit Perez 
Rating:
4.0

Reduce your prices. Too expensive

Godwin Debouto 
Rating:
5.0

Please maintain the same level of customer service I received. The customer service representative was excellent.

HORACEBARRINGTON JONES 
Rating:
5.0

Customer did not leave a comment.

Hilda Lopez 
Rating:
5.0

Excelente son mui amables los recomiendo

Angel Reyes 
Rating:
5.0

Customer did not leave a comment.

Jonathan Seward 
Rating:
5.0

Customer did not leave a comment.

Danty Ledesma 
Rating:
5.0

Just great service from the office professional and told me exactly what to do for returning the truck.

CARMENI REYES 
Rating:
5.0

Customer did not leave a comment.

Patricia Donohue  |  Overall Experience 
Rating:
5.0

I’m fully satisfied with the employees of that facility.

ALFRED VOUFO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys Brave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele De Maria  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emilio Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leona Anderson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

FREDERICK ,T OBRIEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha Medranda  |  Overall Experience 
Rating:
3.0

The facility is smelly and dirty and the “climate control” is not consistent. The lighting is inadequate as well. The price is good but I would not recommend storing any nice furnishings or anything of value here.

Deirdre Dugan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aral Ethem  |  Overall Experience 
Rating:
2.0

Things that need improvement - cooling (it was very hot on my floor) - false advertising of UBox containers but don’t provide the service - doesn’t email back when I email from the app - no solutions to not having a UBoX and asking for a courtesy truck to move my storage items into a truck to then find the nearest UBoX. - overall my experience with the NY/NJ U-Haul area has been abysmal compared to my time in the south. - Yonkers and the Bronx and the scheduling department lacks care and professionalism and solution oriented approach for its customers.

Judith Angeles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Williams  |  Online Move In 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

MICHELLE ROMANIISYZN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Fuqua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Delbene  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARMELITA GORDONFLEETWOOD  |  Overall Experience 
Rating:
5.0

The staff were very helpful and friendly .

Kimberly Young  |  Online Move In 
Rating:
1.0

The facility is worn, dirty and has exposed light fixtures. We were falsely informed that the units were climate controlled which is a lie the building doesn’t have air conditioning the place is like a sauna

MELANIE GLENN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Taraneh Hashemi-Zonouz  |  Online Move In 
Rating:
3.0

The room was dirty, and the elevator broke down. We had to take the stairs

Lavern Brown  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Taraneh Hashemi-Zonouz  |  Overall Experience 
Rating:
1.0

They are lier and unprofessional

Taraneh Hashemi Zonouz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nia Thomas  |  Online Move In 
Rating:
5.0

Good

HERVE LONTSI YOTTA  |  First Impressions 
Rating:
3.0

Prices too high

LACHONE CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL SERRANO  |  Overall Experience 
Rating:
5.0

The staff at 155 Saw Mill/Yonkers are great. Friendly, knowledgeable, helpful especially Melanie who always has a smile. I highly recommend this clean facility.

Robin Rich  |  Overall Experience 
Rating:
5.0

from the staff at your customer service desk to the facility itself...it was an outstanding experience! would highly recommend this location for all storage and moving needs!

Marcia Eugenia Zelaya  |  First Impressions 
Rating:
5.0

The new general manager is Amanda is great! The staff are friendly and professional. U-haul cares about its customers at this location by always communicating what's going with rates, and overall unit. I would definitely recommend this location.

Kim Cauthen  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amiyna Mcfield  |  Overall Experience 
Rating:
5.0

The staff are very professional.

Marian Blau  |  Overall Experience 
Rating:
5.0

Absolutely great

Boyce Little  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanio Aquino  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODGER FRECKLETON  |  Overall Experience 
Rating:
3.0

I was severally charged more than twice repeatedly despite despite raising a concern. Your system has been taking money from my account and I feel deeply bad about it. What happens to individuals who cannot detect such fraudulent activities with their account?

Chinweuba Henry  |  Overall Experience 
Rating:
5.0

Great staff willing to excel and sale

Chinweuba Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED AL BAHAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED VOUFO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Estevez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MOHAMMED AL BAHAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade Aulet  |  Overall Experience 
Rating:
5.0

My experience was great. My stuff was safe, clean and protected. I stored here for 3 years and yes I would recommend. ⭐️⭐️⭐️⭐️⭐️

Michelle Romaniszyn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Boateng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE HERNANDEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULES FORMEL  |  Overall Experience 
Rating:
5.0

Julio employee there was more than exceptional. He made my move less stressful. You need more employees like him.

Keesha Aleman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas Dibenedetto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade Aulet  |  First Impressions 
Rating:
5.0

The staff at this location is very kind and helpful, we are customers at this location from a long time ago and we are used to their excellent customer service.

Milton Espinoza  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERMAINELEANN WILSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob Hawley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsherrie Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Neufville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oldalida Trinidad  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLOS CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josabeth Bello  |  Online Move In 
Rating:
5.0

The team at this location is very nice and always available

ALFRED VOUFO  |  First Impressions 
Rating:
5.0

Excellent staff and friendly

Melany Baez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LILLIAN REYES  |  First Impressions 
Rating:
4.0

Everything was great except location.

TYNE FIRMIN  |  Overall Experience 
Rating:
5.0

I value the uhaul service, I'm so pleased I will recommend to anyone wanting to use the service, thanks to all of the workers.

Bernice Miller  |  Overall Experience 
Rating:
5.0

The staff was very helpful in showing me and my husband how to use the access card and showed us the appropriate cage to store our furniture.

JEANETTE ROSE WILLIFORD  |  First Impressions 
Rating:
4.0

Had some issues checking in my storage outside of office hours so I was forced to wait to the next day bit I was helped with a free extension which did make up for not being able to claim my reservation.

Angel Manzueta  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara Lynch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Polanco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mariano  |  First Impressions 
Rating:
5.0

Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.

ANA RAYMOND  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NAJWA MATTHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilian Alicia Melgar  |  First Impressions 
Rating:
5.0

Great customer service and it was so convenient having the storage unit and truck rental at same location.

Frank Favia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dabney Wesley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evermea cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celestino Oquendo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ESPOSITO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hailie Salazar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TINA PARAMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIANN PLEKON  |  Overall Experience 
Rating:
5.0

I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.

Yvette Rosario  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tianna Pauling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S CAWLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Venee Hazel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nkechi Oyedokun  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

frank bernabo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL L GREEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAPHNE MOORE  |  Overall Experience 
Rating:
3.0

Only certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendly

Cynthia mickens  |  First Impressions 
Rating:
5.0

The staff were super friendly fast and efficient I appreciate all their help

Venee Hazel  |  First Impressions 
Rating:
4.0

Staff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.

Marc Pfeiffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Britt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devonnette Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT AND EMILY ELLIS  |  First Impressions 
Rating:
5.0

Melanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!

Robin Rich  |  First Impressions 
Rating:
1.0

The hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.

Brandon Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Smith  |  Overall Experience 
Rating:
5.0

The clerk was very helpful.

Andrea Coddett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

erika parsons  |  Overall Experience 
Rating:
5.0

Excellent service

Jorge Casquete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janie Woodhouse  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele De Maria  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharae Belton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBINLYNN FURSE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

amere jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda lecoq  |  Overall Experience 
Rating:
5.0

Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager

Zaida Zinner  |  Overall Experience 
Rating:
5.0

Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!

Anthony Schiavello  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zaida Zinner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francis claro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Walsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Concepcion  |  Overall Experience 
Rating:
5.0

Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.

Hector Aquino  |  Overall Experience 
Rating:
5.0

I am surprised thatvthe units have a net as a ceiling.

TANYA CARTER  |  First Impressions 
Rating:
1.0

Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don’t care; care being the operative word. I would never use Uhaul again or recommend someone else.

david callender  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHERYL TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine Wan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS J JR TAVARES  |  Overall Experience 
Rating:
4.0

Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.

Robert Gentles  |  First Impressions 
Rating:
3.0

Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.

Sheryll P Watson  |  Overall Experience 
Rating:
5.0

The young woman that helped me was professional and answered all of my questions.

Tydishe Chesson  |  First Impressions 
Rating:
5.0

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I’ve had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

jennifer kyff  |  First Impressions 
Rating:
3.0

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you’re at their mercy.

SELENA ROGERS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

adam gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ovie levis  |  First Impressions 
Rating:
2.0

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

adam gonzalez  |  First Impressions 
Rating:
3.0

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

SOPHIE CHYRACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Badillo  |  Overall Experience 
Rating:
3.0

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

KEITH HARRIS  |  Overall Experience 
Rating:
3.0

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Christopher Pena  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex lukaj  |  Overall Experience 
Rating:
3.0

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

SOPHIE CHYRACK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE COLLINS  |  Overall Experience 
Rating:
5.0

Thank you

Angel Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Kaen  |  First Impressions 
Rating:
5.0

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

keith Miller  |  Overall Experience 
Rating:
1.0

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

RICHARD LOPEZ  |  Overall Experience 
Rating:
1.0

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

Naiyma Pleasant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose leon  |  Overall Experience 
Rating:
5.0

Probably the best storage facility I have ever been to

Timothy Jones  |  Overall Experience 
Rating:
5.0

All over positive experience!

Debra Forstenzer  |  Overall Experience 
Rating:
5.0

Staff and services provided were excellent!!

KRISTIN KEHOE  |  Overall Experience 
Rating:
5.0

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

Nathalie Weeks  |  First Impressions 
Rating:
4.0

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

JOSEPH HARRIS  |  Overall Experience 
Rating:
1.0

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

Ivan Rodriguez Rosario  |  First Impressions 
Rating:
4.0

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

SLAWOMIR S MICHAEL  |  Overall Experience 
Rating:
2.0

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

MONICA ARROYO  |  Overall Experience 
Rating:
5.0

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank You

SIDNEY GREEN  |  Overall Experience 
Rating:
5.0

It was awesome

Christina lopez  |  Overall Experience 
Rating:
5.0

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

WANDA RIVERA  |  Overall Experience 
Rating:
3.0

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

CHERYL TAYLOR  |  First Impressions 
Rating:
5.0

Great customer service, informative and courteous

Lucila Toro-Quezada  |  First Impressions 
Rating:
1.0

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

iris mercado  |  Overall Experience 
Rating:
1.0

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

iris mercado  |  First Impressions 
Rating:
4.0

Thank you for protecting & housing my things.

Ian Pace  |  Overall Experience 
Rating:
1.0

My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

cristina toro  |  First Impressions 
Rating:
5.0

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

MELISSA HUDSON  |  Overall Experience 
Rating:
1.0

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Yamil Santos  |  Overall Experience 
Rating:
4.0

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Valerie Rhames  |  Overall Experience 
Rating:
5.0

Helpful and courteous staff.

Robert Veon  |  First Impressions 
Rating:
1.0

Belongings destroyed by mice and water damage.

PATRICK WARREN  |  Overall Experience 
Rating:
5.0

Good

victor echavarry  |  Overall Experience 
Rating:
3.0

Ok

Ravon Riley  |  Overall Experience 
Rating:
5.0

Excellent Staff and facility

Khalil Hall  |  Overall Experience 
Rating:
3.0

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Rashawna Habersham  |  Overall Experience 
Rating:
5.0

Nice Job

Dorian Hall  |  Overall Experience 
Rating:
4.0

customer service can be improve - some are friendly, some are not

ESTER ARUJ  |  Overall Experience 
Rating:
4.0

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

Rashawna Habersham  |  Overall Experience 
Rating:
3.0

NA

MICHELLE WILLIAMS  |  Overall Experience 
Rating:
5.0

Great customer service a really good experience

Jacqueline McDonald  |  Overall Experience 
Rating:
5.0

Safe secure and convienent

Paula Fusco  |  Overall Experience 
Rating:
3.0

Location is easy to get to. Facility was always clean and staff friendly.

Pioneer Road  |  Overall Experience 
Rating:
2.0

Unhelpful staff, very few carts for getting stuff out.

Carolyn Mittelstadt  |  Overall Experience 
Rating:
2.0

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

Jeanne Ricks  |  Reservation 
Rating:
5.0

Very Professional

PEDRO RIVERA  |  Overall Experience 
Rating:
3.0

It is not air conditioned

Pioneer Road  |  Reservation 
Rating:
5.0

Na

BILL LIVINGSTON  |  Overall Experience 
Rating:
4.0

there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Gate Service NY  |  Overall Experience 
Rating:
4.0

Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W

Richard Cruz  |  Overall Experience 
Rating:
5.0

Good place to store your things. Easy to get to off the Saw Mill Parkway.

JASON TORRES  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top