Customer Reviews for U-Haul Moving & Storage of Wright Field

Rating:

5.0

Love the drive through design of this new facility… so convenient and easy and I am so happy I chose this location. Davisha Upshaw was so helpful and kind and made the experience that much better bc I had never had to do anything like this before and I’m getting out of a very bad situation. Such a relief ! Thank you!

Rating:

5.0

I really like how you can drive into the building to move your stuff into your locker if the weather is bad. And I've had other storage where my things got wet or moldy from not being climate controlled. The price of the locker is cheaper than other places that aren't climate controlled. Being inside the building makes me feel that my things are very safe.

Rating:

5.0

Friendly, fast and fair. Thank you 😊

Rating:

5.0

Just keep doing what you're doing.

Rating:

5.0

The young lady was awesome, knowledgeable and helpful. She came outside and helped us with our hitch problem. Beautiful personality.

Rating:

4.0

Provide a link to check equipment in.

Rating:

5.0

Davina and Samira were beyond professional. An amazing team, thank you!

Rating:

5.0

Davisha’s professional acumen and caring is beyond reproach! Yesterday I drove from Virginia Beach to Dayton. Her staff and her made my experience AMAZING, again! I knew from the moment I walked in until the moment I left I was surrounded by CARING and BRILLIANCE! Thank You so very much for bringing her onboard the Uhaul team in 2018! Best decision ever!

Rating:

5.0

Davisha and Team are AMAZING! I was beat up, tired, and exhausted from the road! I walked in and was greeted with a smile! We contracted for a storage unit, she took the time to show me the unit and went through contract. She answered all my questions. I unloaded and even more exhausted she handled my check in of the uhaul seamlessly! And of course I was able to leave with a smile knowing my family and I are in great hands!

Rating:

3.0

Easy drop

Rating:

5.0

Staff was very professional and attentive.

Rating:

5.0

There were 2 employees their and one actually said don't steal the truck make sure you bring it back. The other employee stepped in and finished the rental, she was very professional.

Rating:

5.0

I would go back anytime

Rating:

5.0

N/A

Rating:

5.0

Davisha and Her staff are by far the best and made my move much easier. Davisha went out of Her way to help us and I would HIGHLY recommend this Uhaul location. 11/10 on customer service!!!

Rating:

5.0

Satisfied

Rating:

5.0

Inform the staff that there is no discount for early return. As we were told there was only to find out there isn't.

Rating:

5.0

Thx

Rating:

5.0

Davisha Upshaw was fantastic help us through the entire thing . She was there all hours of the day from 7am to 11pm . So she was there every time we came in .She should get a raise and a month off. We will be telling all of our friends and family about the experience.

Rating:

5.0

Only negative complaint is the door locking mechanism at the bottom to hold doors open being broken. We had to shove something in it so that we could carry boxes and carts through. I feel that it is a safety issue trying to hold that door open while taking things through.

Rating:

5.0

Very nice employees explained everything in detail

Rating:

1.0

Staff was very rude

Rating:

3.0

I reserved a 20ft truck for my moving day almost 2 weeks before the day. The day before I get called three times telling me that they moved my pick up location which at first was 10 minutes away from where the truck was loaded and ended up close to 28 mins away when they finally made up their mind on a pick up location.. normally I wouldn’t care about something like this but everything over 80 miles is a dollar a mile and my move was 76 miles from the old house to the new so I felt like this was causing me to eat unnecessary miles.. causing me to have to pay more.. anyway a hour or so after they called me to let me know where my truck would be picked up at they called again to tell me that they didn’t have a 20ft truck at all and were going to just upgraded me to the 26ft truck.. just started to seem like no one knew what was going on their end causing an already stressful event of moving even more then it needed to be. The truck was in good condition until it started to rain pretty hard and the driver side windshield wiper became disconnected while going down the highway luckily I noticed it coming off and was able to turn them off and pull over safely on the highway and put it back on myself.. wasn’t the best experience

Rating:

5.0

Friendly, helpful staff! Clean and convenient drive thru storage facility. I would definitely recommend to anyone!

Rating:

5.0

Davisha and team are AMAZING! I will be back soon❤️ Thank You👊🙌❤️

Rating:

5.0

This is without a doubt the cleanest most friendliest U-Haul I have ever dealt with! I actually moved another storage I had over here, even though the other one was more convenient as far as location, giving me two storage units at this location. The workers here are absolutely amazing and deserve the recognition for it!!

Rating:

4.0

Make the return process easier. And train your managers and employees how to treat your customers. And not be smart aleck.

Rating:

5.0

They were probably the sweetest and most polite customer service representatives I have encountered anywhere in a long time

Rating:

5.0

The young ladies at the store were very kind and helpful. They made sure all was explained well and knowledgeable at their job.

Rating:

5.0

So far, there are no problems with this move in.

Rating:

3.0

The only problem I had moving in was that when we got there there were several trucks in front of us and we barely got in the gate. We were bumper to bumper and had to call the manager to open the gate so we could back out. Then, when we were able to get around these other people they blocked the entrance we needed and had all the flat bed carts in use. We had to use another entrance which was a very long walk. We only took a couple smaller boxes in because it was too far to carry every single box. So, we left, waited about an hour or so and tried again. We didn’t have any problem the second attempt. We haven’t had any other problems. Just that first trip.

Rating:

5.0

N/A

Rating:

5.0

I only wish it was easier to find your place around. It's very disorienting. North East South and West on the ceiling would help.

Rating:

5.0

The employees were all amazing! This store was an absolute pleasure to deal with from storage to moving vehicles! Thank you we will return if needed in the future.

Rating:

4.0

Broken lock on truck so I couldn't lock it. Came to unload final pieces and couldn't get in because access stopped at 10pm

Rating:

1.0

Requested one of the many open units in the front when you pull in. I have screws in my ankle and my dad had just passed away, I only needed this unit for a couple weeks. The “manager” paid no to one of these units when asked why I wanted one. I text the GM on the card they gave me, he never text back. When I came to check out and close my unit, no one was in the office. I had to wait five minutes before being helped. I was told I had to remove my lock instead of being asked to do so. Then, when I left, the “manager” was on her cell phone and didn’t thank me for my service, or anything else for that matter. I do not recommend this place, at all.

Rating:

5.0

The staff is awesome

Rating:

5.0

Davisha and Evan were amazing very much like when I rented the uhaul truck. Evan walked me through the storage as a subject matter expert though being on the team only a few months. When he got stuck he asked for help. Davisha with a smile helped us and I felt Blessed I chose the facility once again!

Rating:

5.0

The manager is excellent she goes above and beyond to help her customers. Friendly and professional !

Rating:

2.0

The guys were friendly but the gas was less than what was in the truck and when they mentioned it to manager in charge they said there's nothing they can about it. We trusted that they would be honest when renting as far as gas and equipment is the reason we waited to say anything til after but did take pictures but still they hustled us!

Rating:

5.0

I like everything about it except the access hours. I think and it would be more convenient for me if I could access my things whenever I wanted/needed to.

Rating:

5.0

Everything was clean and neat, and the employees were very nice.

Rating:

5.0

App would not work to upload photo during return process, please fix. Everything else was great!!!

Rating:

5.0

Whenever I came up to a problem, the manager was always available, customer service is 10+

Rating:

5.0

Everything and everyone was fantastic. Equipment was clean and in perfect working order. Would def recommend.

Rating:

4.0

Nothing, good location

Rating:

5.0

Staff go far and beyond to assist customers

Rating:

1.0

The lady Devasha (Might spelled it wrong) was wonderful when I first came. When it was time to move my stuff out of storage I had to wait 20 minutes for the workers to come to the front. The drive in door was always broken which caused me to have to wait to move my things out. Once I tried to do my move out they told me I had to pay for the month then they said it was $1000. Their customer service is terrible! I had to walk all the way around the building to find the U-Haul truck. When I called to speak with a manager one worker told me it wasn’t no managers in until Tuesday the other person told me that his supervisor was at a different location. I would not recommend anyone to get a storage or U-Haul here.

Rating:

5.0

Staff members go far and beyond to assist customers

Rating:

3.0

It cost more than what I was originally quoted. A lot more!!!!

Rating:

5.0

Davisha was great! She worked with us to get into our storage unit and the trucks we needed.

Rating:

2.0

key code doesn't work, unit is smaller than advertised, cinder blocks partially sticking out of floor. will be returning to office when they re-open to hopefully fix the issues

Rating:

5.0

Access after scheduled store hours, would of been nice

Rating:

4.0

There should always be a trailer jack with the trailer. Poor service leaving it out

Rating:

5.0

Great customer service.

Rating:

3.0

The lock that was promised, wasn't in the storage unit. I had to ask for the lock from the staff. I had to return a vehicle prior to closing, so the staff was there to give me a lock. However, if I moved into the storage unit after hours, I would've had to either take my things back with me, purchase another lock from another retailer, or leave my things in the the storage unsecure. Aside from the lock issue, I had a smooth move in transition.

Rating:

5.0

Great customer service, excellent highly recommend

Rating:

3.0

We’re recommend this U-Haul storage everything good & coolers in the building

Rating:

5.0

They had excellent customer service

Rating:

5.0

The only issue was when I returned the truck there was a note on door closed power outage I would have like to have a employee there to at least inspect the vehicle

Rating:

2.0

Store opened 10 minutes late putting us ab 30 minutes behind getting started, yet we were still expected to have the truck back on time at 3. When I came back to drop the vehicle off, the store was closed at 3 when the hours said it would be open til 5. Overall, little to no professionalism shown at this location.

Rating:

4.0

getting to the unit was difficult. Was also told I could use a certain door to unload and it was an emergency exit door. Hope I don't get charged for opening it. If door was no longer an emergency exit, then remove signage

Rating:

5.0

Thanks for accommodating us when our rental wasn’t available at another location!

Rating:

5.0

Computer system was acting up again, but diligent staff took care of it

Rating:

5.0

GREAT NEW ALL INDOOR FACILITY FOR SURE!!!

Rating:

5.0

The Manager Ms Upshaw and her associates was very helpful and knowledgeable I will always go there when I need to rent a truck

Rating:

5.0

The young man was very accommodating. Friendly, his attitude was outstanding. We need more people like him!

Rating:

3.0

It took four times for them two reps to rent a pick up truck it took over 46 mins to rent a truck neither rep knew what they were doing !

Rating:

5.0

Excellent customer service!!!

Rating:

4.0

I'm paying almost $200 a month for storage I should be able to access my belongings anytime I want without having to pay an extra fee

Rating:

5.0

DEVISHA WAS GREAT TO WORK WITH..and the staff as well.

Rating:

2.0

When I arrived I did the mobile app and found the truck but had to go inside to get keys and was told that I need to cxl the reservations in my phone and do it at counter but I refused that and asked for the keys then the truck was empty and back of truck was full of used moving blankets and a little folly rolling all around I also requested to stop truck off at another location and it made me return it to original location or I would be charged extra I put in the 22 miles that I new I was going to use but I know I exceeded those miles because I had to return to the original location I put 30.00 in truck I am not very hsppy

Rating:

3.0

service rep was helpful and did a nice job

Rating:

5.0

Great service

Rating:

5.0

Staff was wonderful and made the experience extremely easy. Storage facility was great

Rating:

5.0

Nothing really, just keep up the good customer service, Excellent place.

Rating:

5.0

Absolutely amazing service Davisha and Penny bath were big help in getting me set up with storage and a truck to move. I will definitely recommend them for friends and family!

Rating:

5.0

I cant tell you how highly I recommend Uhaul - you have a true gem on your harshman road location Davisha went over and beyond helping us get into a storage when another company failed to do so- she was so friendly so helpful and so understanding- very compassionate and knows her job- she made everything alright- when we walked in i was a nervous wreck and by the time i left i was crying happy tears at how well she took care of us- thanks again to Davisha- very professional and a wonderful caring young lady- thanks a million 🥰

Rating:

1.0

The truck was not up to par. Drove very poorly and sucked gas like no other. The manager claims I drove over 400 miles and over charged me by hundreds of dollars

Rating:

5.0

Lower prices

Rating:

5.0

Everything was fine -- the office is relatively new, and there were typical startup / growing pain type issues, but the staff patiently worked through everything. No complaints whatsoever!

Rating:

5.0

The young black lady was exceptionall. She made several trips to see that I was ok. She is a person to have on your team. She fits the definition of caring, knowledgeable, friendly and she was able to use a forklift! I consider that she fill her job and beyond. Thank you ( I don’t remember her name) she’s wearing braids.

Rating:

5.0

Not a thing

Rating:

5.0

Great service

Rating:

4.0

Davisha was very detailed and organized...

Rating:

5.0

I needed the larger storage that is being broken down. Waited for opening just to be told that they had no drive up storage. What an inconvenience. I am really upset with that after waiting anxiously for location to open. Customer service is excellent.

Rating:

5.0

Staffers were so helpful in my storage reservation process. Keep the excellent service!

Rating:

5.0

Staffers made my storage reservation very easy and provided all assistance to make my use of the facility just excellent. Thank you for taking care of your customers

Rating:

5.0

Facility new and not yet completed. However, absolutely love how ww can srive in and stay warm and dry while loading/unloading. Staff were wonderful. Davisha always helpful and a smile on her face. Even while the office was being transitioned she focused on her task at hand...great customer service!

Rating:

5.0

We had an amazing experience when moving into our storage unit. Davisha Upshaw was so helpful and friendly and easy to work with. She was able to answer questions and accommodate our requests with no issues at all. The service we received was excellent, and we were totally satisfied with our move in experience.

Rating:

5.0

awesome experience

Rating:

5.0

Great staff. Wonderful experience with checking in.